10 jobs found

EUC Engineer MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Exposure to cloud technologies and SaaS platforms Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)

Desktop Engineer (Laptop Refresh / Windows 11) - Contract - 12 Months We're seeking an experienced Desktop Engineer to support a large-scale laptop refresh and EUC transformation programme (12-month contract) for a leading UK company. Please note, this is fully on site 5 days per week. This role will suit a hands-on engineer with a strong Desktop / EUC background and a proven track record delivering device refresh and rollout programmes . You'll bring solid experience across Windows 10/11 environments (ideally with migration/rollout exposure) and be comfortable operating in project-led environments , balancing structured delivery with evolving technical requirements. The position will focus on end-to-end device rollout, OS migration and broader estate modernisation within a structured delivery environment. You will also provide post rollout desktop support (floorwalking). Key focus areas: Laptop refresh (build, configuration, deployment) alongside Windows 11 / 23H2 migration OneDrive migration, security enhancements (BIOS / Biometrics) and certificate transition Supporting AV/screen rollout and wider EUC project activity You'll also gain exposure to onboarding activity (Freshservice), MFA enablement, and light-touch vulnerability management support. If you're a hands-on Desktop Engineer with experience across structured rollouts and estate upgrades, please apply. Please note, engagement is via umbrella company only; all tax and NI will be deducted at source. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

DV Cleared End User Computing Technical Lead 720 Per Day, Inside IR35 Taunton - 4 Days Per Week On-site DV Clearance Require 6 Months Contract Your new company A large Government organisation based in Taunton Your new role The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents. Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations. Analyses complex business requirements and recommends solutions. Makes timely decisions weighing priorities, constraints, and available information. Tracks progress against targets and resolves exceptions. ITIL and service management best practice. EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience. IT security awareness, particularly MOD standards/accreditation. Knowledge of industry/professional standards (programming, ISO 9000 quality processes). Understanding of testing principles, methods, and lifecycle management. Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement. Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure What you'll get in return 720 Per Day, Inside IR35 6 Months Contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

DV Cleared End User Computing Technical Lead £720 Per Day, Inside IR35 Taunton - 4 Days Per Week On-site DV Clearance Require 6 months Contract Your new company A large Government organisation based in Taunton Your new role The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support & Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents. Technical Leadership & Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture. Engineering Improvement & Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality. Technology Evaluation & Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security. Standards, Documentation & Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance. Stakeholder Collaboration & Projects (10%) - Partners with other IT teams, represents EUC in projects and change initiatives. Service Insight & Reporting (5%) - Tracks performance/risks and reports to leadership. What you'll need to succeed Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations. Analyses complex business requirements and recommends solutions. Makes timely decisions weighing priorities, constraints, and available information. Tracks progress against targets and resolves exceptions. ITIL and service management best practice. EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience. IT security awareness, particularly MOD standards/accreditation. Knowledge of industry/professional standards (programming, ISO 9000 quality processes). Understanding of testing principles, methods, and life cycle management. Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement. Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure What you'll get in return £720 Per Day, Inside IR35 6 months Contract What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Field Service Engineer - 12 Month Contract - Inside IR35 - Yeovil/Basingstoke Contracting role based across Yeovil and Basingstoke (fully on-site, 5 days per week) for a 12-month engagement within a manufacturing environment. You will provide hands-on end user computing and field support across PC, VDI, mobile devices, and printing services, supporting both on-site and remote users across the region with day-to-day IT incidents, break-fix, and technology rollout activities. Key Responsibilities: Provide on-site and remote EUC support across PC, VDI, and mobile devices including break-fix for hardware and software Deliver printing service support including troubleshooting, configuration, and maintenance of print and scanning devices Support PC life cycle management including Windows imaging, OS deployments, hardware upgrades, and data migration Facilitate new technology implementations including setup, configuration, and end user training Support the IT Navigator and Mobile IT Solution Centre (MITSC) services as required Coordinate loan of IT accessories and manage asset control, inventory, and returns Provide desktop application support including MS Office, O365, VPN, and OneDrive troubleshooting Install, inspect, and test wiring and cabling, ensuring all specifications and standards are met What You Will Ideally Bring: Strong hands-on expertise in Windows 10/11 administration and troubleshooting Proven experience supporting MS Office, O365, Internet Explorer, and common OS-related issues Solid knowledge of PC and peripheral hardware troubleshooting including Dell laptops, desktops, and print/scanning devices Experience with Windows imaging and OS deployment methods Familiarity with data migration tools and OneDrive/O365 platforms Mobile Device Management (MDM) support experience Basic knowledge of network and server administration Strong communication skills - verbal and written English essential Contract Details: Resource Type: Contract - Inside IR35 Rate: £175 per day (Inside IR35) Yeovil/Basingstoke - Office based Start Date: ASAP

Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced Workplace Technology (Field Services) Engineer. Rate: 174 PAYE per day / 225 umbrella per day (Inside IR35) Contract: Interim Contract Working Pattern: Fully Site-Based (5 Days per Week) Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively. The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Troubleshoot and resolve hardware, software, networking and connectivity issues. Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices. Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies. Manage and support Intune-managed devices and remote access solutions. Support audio visual equipment, meeting room technology and video conferencing systems. Maintain accurate asset management and inventory records. Manage service requests and incidents within agreed SLAs. Escalate and coordinate complex technical issues with internal teams and third-party suppliers. Support technology rollouts, office moves, hardware refreshes and wider IT projects. Deliver a professional and customer-focused service to users at all levels, including senior stakeholders. To be successful in this role, you will have: Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment. Strong experience supporting Microsoft Windows 10/11 and Microsoft 365. Knowledge of Active Directory, Intune, remote support tools and device management. Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting. Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware. Excellent troubleshooting, communication and customer service skills. Experience working within SLA-driven environments. The ability to manage competing priorities and provide support in a fast-paced operational environment. Desirable Experience Audio Visual and Video Conferencing support. Microsoft certifications. PowerShell scripting knowledge. Experience within housing, local government, public sector or large enterprise environments. Asset management and hardware lifecycle management experience. This role would suit candidates currently working as an IT Support Engineer, Desktop Support Engineer, EUC Engineer, ICT Support Engineer, Field Services Engineer, Technical Support Engineer or 2nd Line Support Engineer looking for their next contract opportunity. Apply Now for the Workplace Technology Engineer.

Senior 3rd Line Support Engineer Solihull (Hybrid - 3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

EUC Engineer - MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Exposure to cloud technologies and SaaS platforms Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)

Are you a 3rd Line End User Computing, Windows 11 Desktop Engineer, with current SC clearance? Our client is a specialist End User Compute (EUC) IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. In this role you will be part of a team of specialist Senior Windows End User Computing Engineers, delivering 3rd line support for Windows 11 environments, leading on OS updates, software deployments, security updates, and tooling optimisation Core responsibilities include: SME for Windows desktop environments, providing expert 3rd line and escalation support. Lead on OS patching, security updates, and software deployments using SCCM, Intune and/or Workspace ONE. Contribute to major projects (UEM deployments, cyber security integrations, and hardware refreshes). Collaboration with Service Desk and 2nd line teams, ensuring effective knowledge transfer. Identify service gaps, automate processes, and improve tooling for scalability, compliance, and user experience. Apply Zero Trust principles in all engineering activity, ensuring compliance with SC-cleared standards and ISO/IEC 27001. Skills sought with Advanced Windows 10 and 11 in enterprise scale environments. SCCM, Microsoft Intune or Omnissa Workspace ONE. PowerShell Scripting for automation and secure administration. Strong background in Microsoft enterprise products and endpoint security. Demonstrable experience leading enterprise-scale projects (migrations, UEM deployments, hardware refreshes). Ability to troubleshoot and resolve complex technical issues independently. Please note it is essential that you have current SC clearance. Apply now to progress!

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key Responsibilities Provide Level 1/2 support across networks, domains, hardware, and software environments. Deliver end-user support for Windows 10/11 devices, applications, and peripherals. Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone). Build, configure, replace, and maintain EUC hardware components. Support data backup processes and recovery techniques. Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity. Utilise Microsoft SCCM for device management (advantageous). Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages (Microsoft Office, Lotus Notes). Proficiency with Windows 10/11 operating systems and related applications. Hands-on experience troubleshooting end-user device hardware and software issues. Exposure to virtualisation, MDM, and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills.