Finance Manager Edinburgh / Hybrid 6 months contract Day Rate £430 via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are looking for a Finance Manager to join the team on a 6 month contract. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based a minimum of 2 days a week. In this role you will be: Delivering month end to timetable including Flash, actuals and Balance Sheet attestation along with all external deliverables eg FLA returns and VAT returns. Overseeing Finance Analysts who perform daily control and review activity Supporting the Finance Manager with meeting key deliverables and ensuring the ledger is complete and accurate, reducing key person dependencies as well as driving forward resolution of issues. Contribute to Governance, Legal Entity & Risk packs, with a focus on strengthening controls to mitigate risks and reviewing these regularly. Collaborating closely with a large number of internal teams including; other Finance teams and the CB Finance business partner teams (based primarily in London and Bristol). In addition there may be a requirement to liaise with Accounting Policy, Divisional Business and Operations teams, Finance Platform colleagues, internal and external auditors when required. Daily duties include: Performs complex data processing using established procedures and testing new procedures to see if they might represent improvements over existing methods. Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Works independently to collate and analyse data using pre-determined tools, methods and formats. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Tracks progress and reports variances to more senior colleagues while working within established finance systems. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Delivers prescribed outcomes by working within established procedures. Helps senior colleagues manage client and customer relationships by using client systems and protocols. Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Skills and Background Qualified or part-qualified accountant (ACA / ACCA / CIMA or equivalent) would be preferred. Proven experience in financial control, month-end close, balance sheet substantiation and external reporting (e.g. VAT and regulatory returns). Experience overseeing or reviewing work performed by finance analysts, ensuring strong controls and accurate ledgers. Strong analytical skills with the ability to track budgets, investigate variances and interpret complex financial data. Experience operating within a large, regulated or financial services environment, with a strong governance and risk mindset. Confident stakeholder management skills, with the ability to collaborate across Finance, Business, Operations and Audit teams. Advanced Excel and Microsoft Office skills, with experience using core finance systems. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 28, 2026
Contractor
Finance Manager Edinburgh / Hybrid 6 months contract Day Rate £430 via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. They are looking for a Finance Manager to join the team on a 6 month contract. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based a minimum of 2 days a week. In this role you will be: Delivering month end to timetable including Flash, actuals and Balance Sheet attestation along with all external deliverables eg FLA returns and VAT returns. Overseeing Finance Analysts who perform daily control and review activity Supporting the Finance Manager with meeting key deliverables and ensuring the ledger is complete and accurate, reducing key person dependencies as well as driving forward resolution of issues. Contribute to Governance, Legal Entity & Risk packs, with a focus on strengthening controls to mitigate risks and reviewing these regularly. Collaborating closely with a large number of internal teams including; other Finance teams and the CB Finance business partner teams (based primarily in London and Bristol). In addition there may be a requirement to liaise with Accounting Policy, Divisional Business and Operations teams, Finance Platform colleagues, internal and external auditors when required. Daily duties include: Performs complex data processing using established procedures and testing new procedures to see if they might represent improvements over existing methods. Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Works independently to collate and analyse data using pre-determined tools, methods and formats. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Tracks progress and reports variances to more senior colleagues while working within established finance systems. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Delivers prescribed outcomes by working within established procedures. Helps senior colleagues manage client and customer relationships by using client systems and protocols. Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Skills and Background Qualified or part-qualified accountant (ACA / ACCA / CIMA or equivalent) would be preferred. Proven experience in financial control, month-end close, balance sheet substantiation and external reporting (e.g. VAT and regulatory returns). Experience overseeing or reviewing work performed by finance analysts, ensuring strong controls and accurate ledgers. Strong analytical skills with the ability to track budgets, investigate variances and interpret complex financial data. Experience operating within a large, regulated or financial services environment, with a strong governance and risk mindset. Confident stakeholder management skills, with the ability to collaborate across Finance, Business, Operations and Audit teams. Advanced Excel and Microsoft Office skills, with experience using core finance systems. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mechanical Piping Design & Integrity Engineer Sector: Nuclear New Build / Piping & Mechanical Infrastructure Location: Hinkley Site, Somerset (Bridgwater area) Position Type: Full-Time, Permanent (Site-Based) The Opportunity: We are partnering with a primary engineering delivery branch at Hinkley Point C (HPC) to recruit a site-based Mechanical Piping Engineer . This role sits within an integrated engineering office specifically established to provide rapid, reactive design and technical solutions directly to ongoing field construction. This position offers a unique blend of client-side oversight and design-authority engineering. You will be responsible for the technical and safety assessment of piping systems and support frameworks across both nuclear island and conventional balance-of-plant buildings. Key Responsibilities: Technical Query Resolution: Review and provide rapid, engineering-backed responses to technical queries (TQs), non-conformance reports (NCRs), modification requests, and concession/exemption requests raised by the primary MEH (Mechanical, Electrical, HVAC) contractor. Nuclear Safety & Regulatory Assessment: Lead the nuclear safety and environmental categorisation assessments for all incoming piping design queries, ensuring full compliance with stringent site license obligations. Design Strategy & Challenge: Review and challenge site design decisions to ensure all modifications, routing updates, and support adjustments align directly with the project's overarching engineering strategy. Cross-Functional Interface: Act as a central engineering liaison, interfacing daily with on-site construction crews, quality assurance teams, package managers, and off-site back-office design entities. Technical Risk Mitigation: Identify, assess, and resolve technical design risks, tracking and driving project "Open Points" through to formal closeout. Stakeholder Coordination: Collaborate with external engineering organisations, specialist consultants, and international design teams to expedite complex piping and stress analysis issues. What We're Looking For: Education: Degree or equivalent higher qualification in Mechanical Engineering or a closely related technical discipline. Piping Expertise: Proven experience in the design, stress analysis, installation, or commissioning of heavy industrial piping systems and structural pipe supports. Nuclear Sector Track Record: Solid experience applying multi-disciplinary technical knowledge within the UK nuclear industry or a similarly high-compliance, heavily regulated sector (e.g., high-pressure petrochemical or marine engineering). Regulatory Compliance: Strong working knowledge of industrial Health & Safety legislation, including CDM Regulations and high-integrity safety case frameworks. Communication & Influence: Exceptional interpersonal skills with the ability to influence a diverse array of stakeholders, from site-based construction supervisors to corporate design authorities. Autonomy: A proactive, independent engineer who thrives in a fast-paced site environment and knows when to effectively escalate critical design holds.
May 28, 2026
Full time
Mechanical Piping Design & Integrity Engineer Sector: Nuclear New Build / Piping & Mechanical Infrastructure Location: Hinkley Site, Somerset (Bridgwater area) Position Type: Full-Time, Permanent (Site-Based) The Opportunity: We are partnering with a primary engineering delivery branch at Hinkley Point C (HPC) to recruit a site-based Mechanical Piping Engineer . This role sits within an integrated engineering office specifically established to provide rapid, reactive design and technical solutions directly to ongoing field construction. This position offers a unique blend of client-side oversight and design-authority engineering. You will be responsible for the technical and safety assessment of piping systems and support frameworks across both nuclear island and conventional balance-of-plant buildings. Key Responsibilities: Technical Query Resolution: Review and provide rapid, engineering-backed responses to technical queries (TQs), non-conformance reports (NCRs), modification requests, and concession/exemption requests raised by the primary MEH (Mechanical, Electrical, HVAC) contractor. Nuclear Safety & Regulatory Assessment: Lead the nuclear safety and environmental categorisation assessments for all incoming piping design queries, ensuring full compliance with stringent site license obligations. Design Strategy & Challenge: Review and challenge site design decisions to ensure all modifications, routing updates, and support adjustments align directly with the project's overarching engineering strategy. Cross-Functional Interface: Act as a central engineering liaison, interfacing daily with on-site construction crews, quality assurance teams, package managers, and off-site back-office design entities. Technical Risk Mitigation: Identify, assess, and resolve technical design risks, tracking and driving project "Open Points" through to formal closeout. Stakeholder Coordination: Collaborate with external engineering organisations, specialist consultants, and international design teams to expedite complex piping and stress analysis issues. What We're Looking For: Education: Degree or equivalent higher qualification in Mechanical Engineering or a closely related technical discipline. Piping Expertise: Proven experience in the design, stress analysis, installation, or commissioning of heavy industrial piping systems and structural pipe supports. Nuclear Sector Track Record: Solid experience applying multi-disciplinary technical knowledge within the UK nuclear industry or a similarly high-compliance, heavily regulated sector (e.g., high-pressure petrochemical or marine engineering). Regulatory Compliance: Strong working knowledge of industrial Health & Safety legislation, including CDM Regulations and high-integrity safety case frameworks. Communication & Influence: Exceptional interpersonal skills with the ability to influence a diverse array of stakeholders, from site-based construction supervisors to corporate design authorities. Autonomy: A proactive, independent engineer who thrives in a fast-paced site environment and knows when to effectively escalate critical design holds.
With ambitious global expansion plans, a leading manufacturer of advanced precision components to the aerospace and defence sectors has a new vacancy for a Senior Account Manager. With a reputation for innovation, quality and technical excellence they work with many of industries most respected OEMs and Tier 1 suppliers and as part of the growth plans they have a new vacancy for an experienced commercial professional to join the team. Offering excellent career development opportunities, candidates are sought with experience in a similar role and with a good understanding of the Aerospace sector. The Role Develop and build relationships with key aerospace customers and potential accounts. Operate as primary contact for customer communications, ensuring timely updates and as necessary manage swift resolutions. Develop account plans aligned with business growth objectives. Coordinate with engineering, operations, quality, and supply chain teams to ensure customer expectations are met. Monitor market trends, competitor activity, and customer requirements. Coordinate and manage end-to-end proposal management. Ensure contractual requirements and understood and achieved. Represent the company at customer meetings, trade exhibitions and industry events. The Person Proven experience in account management or a commercial position. A good understanding of the Aerospace sector. Excellent commercial awareness and negotiation skills. Ability to build long-term customer relationships at all levels. Ability and willingness to travel as required. Degree in Business, Engineering, or related discipline advantageous (not essential).
May 28, 2026
Full time
With ambitious global expansion plans, a leading manufacturer of advanced precision components to the aerospace and defence sectors has a new vacancy for a Senior Account Manager. With a reputation for innovation, quality and technical excellence they work with many of industries most respected OEMs and Tier 1 suppliers and as part of the growth plans they have a new vacancy for an experienced commercial professional to join the team. Offering excellent career development opportunities, candidates are sought with experience in a similar role and with a good understanding of the Aerospace sector. The Role Develop and build relationships with key aerospace customers and potential accounts. Operate as primary contact for customer communications, ensuring timely updates and as necessary manage swift resolutions. Develop account plans aligned with business growth objectives. Coordinate with engineering, operations, quality, and supply chain teams to ensure customer expectations are met. Monitor market trends, competitor activity, and customer requirements. Coordinate and manage end-to-end proposal management. Ensure contractual requirements and understood and achieved. Represent the company at customer meetings, trade exhibitions and industry events. The Person Proven experience in account management or a commercial position. A good understanding of the Aerospace sector. Excellent commercial awareness and negotiation skills. Ability to build long-term customer relationships at all levels. Ability and willingness to travel as required. Degree in Business, Engineering, or related discipline advantageous (not essential).
IT Service Lead, Financial Services London, West End £highly competitive with bonus and benefits A well-regarded financial services firm is looking for an experienced IT Service Manager to take ownership of international support operations across London, Europe, the Middle East, and APAC. This is a genuinely hands-on role, split evenly across two areas: leading day-to-day support operations and owning the ITSM governance framework for the international organisation. You will be the senior escalation point for major incidents, manage a direct team and MSP partner, and drive the maturity of ITIL-aligned processes across the region. The environment is fast-paced and senior-stakeholder-heavy. You will regularly interact with Partners and senior leadership, so clear communication under pressure matters as much as technical capability. Operational Support Owning day-to-day performance of the international support team across all regions, with accountability for SLAs and service quality Acting as the escalation point for P1/P2 incidents, coordinating with infrastructure, network, and vendor teams to drive resolution Managing and developing a direct team through regular outcome-based 1:1s and clear performance expectations Overseeing the managed service partner across the region, holding regular service reviews and addressing delivery gaps Ensuring out-of-hours and follow-the-Sun coverage operates effectively with clear escalation paths Producing and presenting regional operational reporting to the Global Support Head and local technology leadership Providing technical support to senior leaders directly, when required ITSM Governance Maintaining and maturing Incident, Problem, Change, and Asset Management processes in line with an ITIL-aligned framework and audit controls Administering and continuously improving ServiceNow workflows, including automation, routing rules, and reporting configuration Actively participating in CAB meetings to assess risk and coordinate scheduling; leading end user communications ahead of impactful changes Overseeing asset management across international offices, ensuring configuration items and inventory records are accurate and current Driving Problem Management activity, ensuring root cause analysis is completed and recurring issues are closed out Defining and governing the Knowledge Management framework, including article creation, approval, and retirement cycles Supporting the transition of new systems and services into production as the operational acceptance owner Identifying and driving continuous improvement through trend data, post-incident reviews, and stakeholder feedback What We Are Looking For Experience in IT support operations, including leadership of international or multi-site teams Financial services background is essential: investment banking, asset management, or professional services Technically capable and still close to the work, not purely a manager Strong ITIL v4 knowledge across Incident, Problem, Change, and Configuration; certification preferred Hands-on ServiceNow experience including workflow configuration, automation, and reporting Comfortable running CAB meetings, managing MSP relationships, and owning operational reporting Clear and confident communicator at Partner and senior leadership level PowerBI or equivalent for dashboards and performance reporting is a plus This is a London-based permanent role reporting into both local and New York-based technology leadership. If this sounds like the right move, get in touch.
May 28, 2026
Full time
IT Service Lead, Financial Services London, West End £highly competitive with bonus and benefits A well-regarded financial services firm is looking for an experienced IT Service Manager to take ownership of international support operations across London, Europe, the Middle East, and APAC. This is a genuinely hands-on role, split evenly across two areas: leading day-to-day support operations and owning the ITSM governance framework for the international organisation. You will be the senior escalation point for major incidents, manage a direct team and MSP partner, and drive the maturity of ITIL-aligned processes across the region. The environment is fast-paced and senior-stakeholder-heavy. You will regularly interact with Partners and senior leadership, so clear communication under pressure matters as much as technical capability. Operational Support Owning day-to-day performance of the international support team across all regions, with accountability for SLAs and service quality Acting as the escalation point for P1/P2 incidents, coordinating with infrastructure, network, and vendor teams to drive resolution Managing and developing a direct team through regular outcome-based 1:1s and clear performance expectations Overseeing the managed service partner across the region, holding regular service reviews and addressing delivery gaps Ensuring out-of-hours and follow-the-Sun coverage operates effectively with clear escalation paths Producing and presenting regional operational reporting to the Global Support Head and local technology leadership Providing technical support to senior leaders directly, when required ITSM Governance Maintaining and maturing Incident, Problem, Change, and Asset Management processes in line with an ITIL-aligned framework and audit controls Administering and continuously improving ServiceNow workflows, including automation, routing rules, and reporting configuration Actively participating in CAB meetings to assess risk and coordinate scheduling; leading end user communications ahead of impactful changes Overseeing asset management across international offices, ensuring configuration items and inventory records are accurate and current Driving Problem Management activity, ensuring root cause analysis is completed and recurring issues are closed out Defining and governing the Knowledge Management framework, including article creation, approval, and retirement cycles Supporting the transition of new systems and services into production as the operational acceptance owner Identifying and driving continuous improvement through trend data, post-incident reviews, and stakeholder feedback What We Are Looking For Experience in IT support operations, including leadership of international or multi-site teams Financial services background is essential: investment banking, asset management, or professional services Technically capable and still close to the work, not purely a manager Strong ITIL v4 knowledge across Incident, Problem, Change, and Configuration; certification preferred Hands-on ServiceNow experience including workflow configuration, automation, and reporting Comfortable running CAB meetings, managing MSP relationships, and owning operational reporting Clear and confident communicator at Partner and senior leadership level PowerBI or equivalent for dashboards and performance reporting is a plus This is a London-based permanent role reporting into both local and New York-based technology leadership. If this sounds like the right move, get in touch.
Group HR Manager Location: Newbury, West Berkshire (4 days in office, 1 day WFH) Salary: £50,000 - £55,000 per annum, plus bonus and benefits including private healthcare Hours: 37 per week This is a fantastic opportunity for a standalone HR professional to take full ownership of the people function within a growing organisation. Reporting directly to the CEO and sitting on the senior management team, you'll play a pivotal role in shaping the people agenda, driving cultural evolution, and embedding effective HR practices across the business. With a mix of operational delivery and strategic influence, this role offers real scope to make an impact. The Role As Group HR Manager, you'll oversee the full employee lifecycle across the organisation, partnering closely with leadership to support business performance and growth. Key responsibilities include: Acting as a trusted advisor to the CEO and senior leadership team Owning and delivering all aspects of generalist HR, from onboarding to offboarding Leading on policy development, contracts, and HR compliance Managing payroll and benefits administration with external providers Supporting managers with employee relations and performance management (low-case, informal culture) Driving training and development initiatives to upskill leadership capability Leading people projects, including culture and engagement initiatives Maintaining HR systems and ensuring accurate reporting and data management The Environment A low-ER, pragmatic culture with a focus on informal resolution and strong communication Significant cultural transformation journey, moving towards a more modern, professional environment A business with a diverse workforce mix - from long-tenured employees to recent hires High visibility role with real autonomy and flexibility About You You'll be a confident, hands-on HR generalist who thrives in a standalone environment. We're looking for someone who: Has broad HR experience across the full employee lifecycle Is comfortable operating at both strategic and operational levels Can build credibility with senior stakeholders and challenge where needed Is equally confident managing day-to-day HR admin (including payroll) as leading initiatives Brings a pragmatic, calm and adaptable approach Ideally holds CIPD Level 5 (or equivalent experience) although not essential If you're looking for a role where you can genuinely make your mark and own the full HR agenda, this is an excellent opportunity to step into a visible and influential position.
May 28, 2026
Full time
Group HR Manager Location: Newbury, West Berkshire (4 days in office, 1 day WFH) Salary: £50,000 - £55,000 per annum, plus bonus and benefits including private healthcare Hours: 37 per week This is a fantastic opportunity for a standalone HR professional to take full ownership of the people function within a growing organisation. Reporting directly to the CEO and sitting on the senior management team, you'll play a pivotal role in shaping the people agenda, driving cultural evolution, and embedding effective HR practices across the business. With a mix of operational delivery and strategic influence, this role offers real scope to make an impact. The Role As Group HR Manager, you'll oversee the full employee lifecycle across the organisation, partnering closely with leadership to support business performance and growth. Key responsibilities include: Acting as a trusted advisor to the CEO and senior leadership team Owning and delivering all aspects of generalist HR, from onboarding to offboarding Leading on policy development, contracts, and HR compliance Managing payroll and benefits administration with external providers Supporting managers with employee relations and performance management (low-case, informal culture) Driving training and development initiatives to upskill leadership capability Leading people projects, including culture and engagement initiatives Maintaining HR systems and ensuring accurate reporting and data management The Environment A low-ER, pragmatic culture with a focus on informal resolution and strong communication Significant cultural transformation journey, moving towards a more modern, professional environment A business with a diverse workforce mix - from long-tenured employees to recent hires High visibility role with real autonomy and flexibility About You You'll be a confident, hands-on HR generalist who thrives in a standalone environment. We're looking for someone who: Has broad HR experience across the full employee lifecycle Is comfortable operating at both strategic and operational levels Can build credibility with senior stakeholders and challenge where needed Is equally confident managing day-to-day HR admin (including payroll) as leading initiatives Brings a pragmatic, calm and adaptable approach Ideally holds CIPD Level 5 (or equivalent experience) although not essential If you're looking for a role where you can genuinely make your mark and own the full HR agenda, this is an excellent opportunity to step into a visible and influential position.
2nd Line IT Service Desk Engineer Overview of the Role Our client is recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of their market leading, innovative customers. You will be based at their head office in Whiteley and sit with their knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent our client in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is our client? Our client is a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. They are an award-winning Managed Service Provider servicing the UK and Europe. They have a strong team ethos which has enabled them to deliver exceptional service to their clients for over 25 years. When you join them, you will be part of their forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. They will give you everything you will need to develop your career with them. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table. Duties and Responsibilities of our client s Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing their service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record of achieving. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
May 28, 2026
Full time
2nd Line IT Service Desk Engineer Overview of the Role Our client is recruiting for a Dedicated 2nd Line IT Service Desk Engineer to support one of their market leading, innovative customers. You will be based at their head office in Whiteley and sit with their knowledgeable Service Desk who will fully support you in your day to day. You will be utilising your excellent and prompt customer support skills and will represent our client in a professional and courteous manner over the phone, email and face to face. This role does have an on-call expectation which is once every 5/6 weeks. Who is our client? Our client is a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. They are an award-winning Managed Service Provider servicing the UK and Europe. They have a strong team ethos which has enabled them to deliver exceptional service to their clients for over 25 years. When you join them, you will be part of their forward-thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. They will give you everything you will need to develop your career with them. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Birthday day. Flexi Health plan cover. IT Purchasing Scheme. Company Pension. A brilliant breakout room which provides a free breakfast and a pool table. Duties and Responsibilities of our client s Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader in managing their service desk in such a way as to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record of achieving. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Look Ahead Care Support and Housing
Bracknell, Berkshire
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell. £ 41,200.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
May 28, 2026
Full time
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell. £ 41,200.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
The Building Safety Manager (Operations) will oversee operational safety and compliance across higher-risk residential buildings, ensuring adherence to the Building Safety Act and related regulations. The role also involves leading resident engagement, managing a small technical team, and collaborating with internal and external stakeholders to support ongoing building safety improvements. Client Details A large resident-focused housing organisation is seeking a Building Safety Manager (Operations) to oversee safety and compliance across higher-risk residential buildings in London and the surrounding region. The role involves delivering Building Safety Act compliance, leading resident engagement, managing a small technical team, and working with key stakeholders to support building safety strategy and continuous improvement within a collaborative, professional environment. Description Lead on operational building safety compliance across an allocated portfolio of residential buildings Ensure buildings remain safe to occupy and compliant with current building safety legislation and regulatory requirements Oversee the operational delivery of building safety management activities in line with organisational policies, procedures, and statutory obligations Produce and maintain Building Safety Case Files and Building Safety Case Reports for allocated buildings Support the application and management process for Building Assessment Certificates with the Building Safety Regulator Carry out regular assessments of building safety risks, including fire, structural, and external wall system considerations Monitor maintenance, inspection, and testing activities to ensure ongoing compliance and effective risk management Lead on resident engagement activities relating to building safety, including meetings, walkabouts, surgeries, and consultation events Respond to building safety enquiries and complaints from residents, leaseholders, and stakeholders, ensuring appropriate resolutions are implemented Line manage and support a small team of Building Safety Technical Coordinators Manage and quality assure external consultants and contractor partners undertaking specialist surveys, assessments, and investigations Work collaboratively with operational, compliance, development, asset management, and housing teams on all building safety matters Support the creation and maintenance of the "golden thread" of building information across allocated buildings Assist with mandatory occurrence reporting processes and ongoing updates to building safety documentation Support the management of operational building safety budgets and service charge-related information Ensure all building safety records, systems, and documentation remain accurate, compliant, and accessible Identify and escalate operational building safety risks and compliance concerns appropriately Contribute to the continuous improvement of building safety processes, resident communication, and operational service delivery Travel across London and the surrounding region to carry out inspections, meetings, and stakeholder engagement activities Work within a hybrid structure consisting of home working, office attendance, and site inspections Profile Proven experience working within Building Safety, Fire Safety, Compliance, or Asset Management within a residential housing or property environment Strong understanding of the Building Safety Act and associated building safety regulations and guidance Experience producing Building Safety Case Reports, risk assessments, and operational compliance documentation Strong knowledge of fire safety, structural safety, external wall systems, and remediation processes Experience managing consultants, contractors, and specialist technical service providers Previous experience line managing or mentoring technical teams Ability to manage complex compliance activities across a varied residential portfolio Strong understanding of building construction methods, risk management principles, and compliance frameworks Experience engaging effectively with residents, leaseholders, regulators, contractors, and internal stakeholders Excellent written and verbal communication skills with the ability to explain technical information clearly Strong organisational skills with the ability to prioritise workload and manage multiple projects simultaneously Experience contributing to resident engagement and customer-focused service delivery initiatives Financial and commercial awareness with an understanding of budget management and value-for-money principles Competent in the use of Microsoft Office and relevant compliance or asset management systems Relevant Building Safety qualification or working towards a qualification is desirable Membership of a relevant professional body or working towards membership is desirable Demonstrable commitment to continuous professional development Full UK Driving Licence is desirable Job Offer Opportunity to join a well-established and resident-focused housing organisation Hybrid working structure combining home working, office attendance, and site inspections Exposure to complex and high-profile residential building safety projects Opportunity to directly influence resident safety, compliance standards, and operational delivery Collaborative working environment alongside experienced building safety and compliance professionals Strong commitment to professional development and continuous learning Stable and structured organisation with strong operational support systems Opportunity to contribute to long-term building safety strategy and service improvement initiatives Work within an organisation committed to delivering safe, secure, and affordable homes 57K- 68K salary depending on experience
May 28, 2026
Full time
The Building Safety Manager (Operations) will oversee operational safety and compliance across higher-risk residential buildings, ensuring adherence to the Building Safety Act and related regulations. The role also involves leading resident engagement, managing a small technical team, and collaborating with internal and external stakeholders to support ongoing building safety improvements. Client Details A large resident-focused housing organisation is seeking a Building Safety Manager (Operations) to oversee safety and compliance across higher-risk residential buildings in London and the surrounding region. The role involves delivering Building Safety Act compliance, leading resident engagement, managing a small technical team, and working with key stakeholders to support building safety strategy and continuous improvement within a collaborative, professional environment. Description Lead on operational building safety compliance across an allocated portfolio of residential buildings Ensure buildings remain safe to occupy and compliant with current building safety legislation and regulatory requirements Oversee the operational delivery of building safety management activities in line with organisational policies, procedures, and statutory obligations Produce and maintain Building Safety Case Files and Building Safety Case Reports for allocated buildings Support the application and management process for Building Assessment Certificates with the Building Safety Regulator Carry out regular assessments of building safety risks, including fire, structural, and external wall system considerations Monitor maintenance, inspection, and testing activities to ensure ongoing compliance and effective risk management Lead on resident engagement activities relating to building safety, including meetings, walkabouts, surgeries, and consultation events Respond to building safety enquiries and complaints from residents, leaseholders, and stakeholders, ensuring appropriate resolutions are implemented Line manage and support a small team of Building Safety Technical Coordinators Manage and quality assure external consultants and contractor partners undertaking specialist surveys, assessments, and investigations Work collaboratively with operational, compliance, development, asset management, and housing teams on all building safety matters Support the creation and maintenance of the "golden thread" of building information across allocated buildings Assist with mandatory occurrence reporting processes and ongoing updates to building safety documentation Support the management of operational building safety budgets and service charge-related information Ensure all building safety records, systems, and documentation remain accurate, compliant, and accessible Identify and escalate operational building safety risks and compliance concerns appropriately Contribute to the continuous improvement of building safety processes, resident communication, and operational service delivery Travel across London and the surrounding region to carry out inspections, meetings, and stakeholder engagement activities Work within a hybrid structure consisting of home working, office attendance, and site inspections Profile Proven experience working within Building Safety, Fire Safety, Compliance, or Asset Management within a residential housing or property environment Strong understanding of the Building Safety Act and associated building safety regulations and guidance Experience producing Building Safety Case Reports, risk assessments, and operational compliance documentation Strong knowledge of fire safety, structural safety, external wall systems, and remediation processes Experience managing consultants, contractors, and specialist technical service providers Previous experience line managing or mentoring technical teams Ability to manage complex compliance activities across a varied residential portfolio Strong understanding of building construction methods, risk management principles, and compliance frameworks Experience engaging effectively with residents, leaseholders, regulators, contractors, and internal stakeholders Excellent written and verbal communication skills with the ability to explain technical information clearly Strong organisational skills with the ability to prioritise workload and manage multiple projects simultaneously Experience contributing to resident engagement and customer-focused service delivery initiatives Financial and commercial awareness with an understanding of budget management and value-for-money principles Competent in the use of Microsoft Office and relevant compliance or asset management systems Relevant Building Safety qualification or working towards a qualification is desirable Membership of a relevant professional body or working towards membership is desirable Demonstrable commitment to continuous professional development Full UK Driving Licence is desirable Job Offer Opportunity to join a well-established and resident-focused housing organisation Hybrid working structure combining home working, office attendance, and site inspections Exposure to complex and high-profile residential building safety projects Opportunity to directly influence resident safety, compliance standards, and operational delivery Collaborative working environment alongside experienced building safety and compliance professionals Strong commitment to professional development and continuous learning Stable and structured organisation with strong operational support systems Opportunity to contribute to long-term building safety strategy and service improvement initiatives Work within an organisation committed to delivering safe, secure, and affordable homes 57K- 68K salary depending on experience
Technical Project / Programme Manager - Market Risk Technology Hybrid, London - 3 days per week 6-month Contract 500 - 600 per day InsideIR35 A leading financial services organisation is seeking an experienced Technical Project / Programme Manager to support the delivery of a strategic Risk Technology platform within a Global Markets environment. This role will suit someone who can operate across Business, Risk, and Technology teams, acting as a hybrid PM / BA while driving delivery across complex, data-intensive programmes. Key responsibilities include managing end-to-end delivery of market risk and data platforms, facilitating stakeholder engagement across Front Office, Risk, Quant and Technology teams, and helping shape solutions involving large-scale data generation, governance, controls, reconciliation, and workflow optimisation. The successful candidate will have strong experience within Investment Banking or Global Markets environments and a solid understanding of Market Risk concepts including VaR methodologies, stress testing, sensitivities, PnL explain, and regulatory risk frameworks. Proven background delivering complex Risk or Front Office Technology platforms Strong Technical Project / Programme Management experience within Investment Banking or Global Markets Experience operating as a hybrid PM / Business Analyst / Delivery Lead Strong understanding of Market Risk, VaR, stress testing, and risk analytics Experience delivering data-heavy platforms involving governance, lineage, controls, and reconciliations Ability to manage complex stakeholder environments across Risk, Quants, Trading, Data and Technology teams Strong understanding of user workflows, process optimisation, and issue resolution within Risk platforms Experience delivering within Agile environments including RAID management, governance, dependencies, and steering committees Strong communication and stakeholder management skills This is an excellent opportunity to join a high-profile programme within a fast-paced banking environment, working on strategically important Risk Technology initiatives. CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
May 28, 2026
Contractor
Technical Project / Programme Manager - Market Risk Technology Hybrid, London - 3 days per week 6-month Contract 500 - 600 per day InsideIR35 A leading financial services organisation is seeking an experienced Technical Project / Programme Manager to support the delivery of a strategic Risk Technology platform within a Global Markets environment. This role will suit someone who can operate across Business, Risk, and Technology teams, acting as a hybrid PM / BA while driving delivery across complex, data-intensive programmes. Key responsibilities include managing end-to-end delivery of market risk and data platforms, facilitating stakeholder engagement across Front Office, Risk, Quant and Technology teams, and helping shape solutions involving large-scale data generation, governance, controls, reconciliation, and workflow optimisation. The successful candidate will have strong experience within Investment Banking or Global Markets environments and a solid understanding of Market Risk concepts including VaR methodologies, stress testing, sensitivities, PnL explain, and regulatory risk frameworks. Proven background delivering complex Risk or Front Office Technology platforms Strong Technical Project / Programme Management experience within Investment Banking or Global Markets Experience operating as a hybrid PM / Business Analyst / Delivery Lead Strong understanding of Market Risk, VaR, stress testing, and risk analytics Experience delivering data-heavy platforms involving governance, lineage, controls, and reconciliations Ability to manage complex stakeholder environments across Risk, Quants, Trading, Data and Technology teams Strong understanding of user workflows, process optimisation, and issue resolution within Risk platforms Experience delivering within Agile environments including RAID management, governance, dependencies, and steering committees Strong communication and stakeholder management skills This is an excellent opportunity to join a high-profile programme within a fast-paced banking environment, working on strategically important Risk Technology initiatives. CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Provide efficient travel coordination and administrative support to the Warranty Department. Ensure smooth field service operations, accurate data management, and effective use of systems including Salesforce, SAP, and Kronos. Act as deputy support when required and contribute to reporting, analysis, and continuous process improvement. Key Responsibilities Travel & Field Support Manage all travel arrangements for field and office teams (flights, hotels, visas, taxis, hire cars, baggage) Ensure compliance with company travel policy and approved suppliers Maintain staff travel documents and "Away List" for payroll tracking Produce and manage travel authorisation documents and itineraries Operational Support & Deputising Deputise for Warranty Field Service functions during absence of managers Support overseas coordination and urgent field service requirements Provide hospitality support for visitors and external stakeholders Data, Systems & Reporting Maintain accurate records in Salesforce, SAP, and customer databases Monitor and follow up warranty claims and support proactive resolution Administer CSI (Customer Satisfaction Index) reporting and analysis Maintain Warranty and Quality KPI presentations Support Distributor Service Bulletins (DSBs), mailshots, and response tracking Administration & Office Support Record and reconcile credit card expenses with receipts Manage document filing, archiving, and record storage (electronic and physical) Take meeting notes, distribute actions, and support communications Maintain absence, holiday, and sickness records via Kronos Provide general administrative support (emails, calls, documents, presentations) Compliance & Coordination Handle sensitive data including passports, customer records, and warranty information in line with confidentiality requirements Ensure adherence to company policies and procedures at all times Coordinate with internal departments, distributors, suppliers, customers, and field teams Essential Skills & Experience Fluent written and spoken English Strong numerical and data accuracy skills High-level proficiency in Microsoft Office (Word, Excel, PowerPoint, Email, Internet research) Experience or ability to learn systems such as Salesforce, SAP, Kronos Strong organisational and document preparation skills Ability to work independently with minimal supervision Personal Attributes Highly organised with strong attention to detail Able to multitask and prioritise under pressure Flexible and responsive to urgent operational needs Proactive approach to improving processes and cost efficiency Professional communication skills (written and verbal) Working Environment Fast-paced, deadline-driven global support role Requires flexibility in working hours to support overseas operations Frequent interaction with internal teams, customers, distributors, and suppliers Must maintain a professional office environment at all times
May 28, 2026
Contractor
Provide efficient travel coordination and administrative support to the Warranty Department. Ensure smooth field service operations, accurate data management, and effective use of systems including Salesforce, SAP, and Kronos. Act as deputy support when required and contribute to reporting, analysis, and continuous process improvement. Key Responsibilities Travel & Field Support Manage all travel arrangements for field and office teams (flights, hotels, visas, taxis, hire cars, baggage) Ensure compliance with company travel policy and approved suppliers Maintain staff travel documents and "Away List" for payroll tracking Produce and manage travel authorisation documents and itineraries Operational Support & Deputising Deputise for Warranty Field Service functions during absence of managers Support overseas coordination and urgent field service requirements Provide hospitality support for visitors and external stakeholders Data, Systems & Reporting Maintain accurate records in Salesforce, SAP, and customer databases Monitor and follow up warranty claims and support proactive resolution Administer CSI (Customer Satisfaction Index) reporting and analysis Maintain Warranty and Quality KPI presentations Support Distributor Service Bulletins (DSBs), mailshots, and response tracking Administration & Office Support Record and reconcile credit card expenses with receipts Manage document filing, archiving, and record storage (electronic and physical) Take meeting notes, distribute actions, and support communications Maintain absence, holiday, and sickness records via Kronos Provide general administrative support (emails, calls, documents, presentations) Compliance & Coordination Handle sensitive data including passports, customer records, and warranty information in line with confidentiality requirements Ensure adherence to company policies and procedures at all times Coordinate with internal departments, distributors, suppliers, customers, and field teams Essential Skills & Experience Fluent written and spoken English Strong numerical and data accuracy skills High-level proficiency in Microsoft Office (Word, Excel, PowerPoint, Email, Internet research) Experience or ability to learn systems such as Salesforce, SAP, Kronos Strong organisational and document preparation skills Ability to work independently with minimal supervision Personal Attributes Highly organised with strong attention to detail Able to multitask and prioritise under pressure Flexible and responsive to urgent operational needs Proactive approach to improving processes and cost efficiency Professional communication skills (written and verbal) Working Environment Fast-paced, deadline-driven global support role Requires flexibility in working hours to support overseas operations Frequent interaction with internal teams, customers, distributors, and suppliers Must maintain a professional office environment at all times
Senior Project Manager We are looking for a Senior Project Manager to join our Rail team. We are looking for a Senior Project Manager who has previous experience of being delivery focussed on large scale Telecoms/Commissioning projects, working closely with our Engineers, commercial teams and other areas of the business to manage and direct a large scale, complex high value project. The Senior Project Manager will be expected to develop and manage large teams with accountability for Health and Safety, Quality, Financial Performance and Operational Delivery. Key Deliverables - Provide delivery focussed office & customer site-based work as required to ensure project delivery complies with prevailing quality, safety, and environmental standards and regulations within specified timescales and to budget, in accordance with Telent and client Quality Environment Health and Safety (QEHS) procedures. - Develop consistent project delivery and reporting processes to ensure delivery of assigned projects in accordance with Telent, client QEHS and contractual processes, including regular review and checks - Will ensure the implementation of consistent governance and controls to report project Key Performance Indicators (KPI's) to key stakeholders, highlighting and managing all risks & issues and their mitigations throughout the project lifecycle - Act as an escalation point for project issues, coordinating resolution with the project team, client and stakeholders - Solving complex problems takes a broad perspective to identify innovative solutions. - Utilise industry best practices, techniques, standards and Project Management tools to optimise project delivery, - Identifying for improvement in project performance and instigating continuous improvement action plans - Will be the key stakeholder in managing Business Change - Will be the principle point of customer escalation for allocated projects - Will be required to provide oversight for the installation and commissioning of specified products and/or services Responsibilities - Accountable for the delivery of a large re-signalling project, having experience of previous major commissioning projects. - Accountable for correct implementation of the Client, and Telent QEHS procedures, which includes Telent staff and sub-contractors assigned to the project - Accountable for successful end to end delivery of allocated projects. - Dealing with change requests, claims etc - Lead a team of engineers to ensure project delivery. (not line management) - Ensure client project scopes and objectives are determined and defined - Ensure the ongoing management of the Project Execution/Mobilisation Plan. - Creating and ensuring ongoing management of the Project Plan. - Ensure adequate and competent staff are identified and assigned (internal and external). - Will be required to deliver and direct highly complex strategic projects - Ensure financial controls are in place to manage projects within agreed budgets - May be required to coordinate logistics plans to meet the delivery programme - Will ensure standard project documentation is produced and stored on designated system - Accountable for ensuring client change control processes are as specified and change events are recorded and submitted to the customer - Will be required to undertake regular Site Safety Inspections on specified project as per the project inspection calendar set by the Health, Safety and Environment (HSE) Manager. - Ensure successful site handovers - Ensure the setup of stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan - Will be required to report financial performance of assigned projects, including managing financial performance through designated system - Will ensure the implementation of Principal Contractor (PC) License and QEHS procedures to assigned projects. - Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required. - Encourages and ensures collaboration with Project Stakeholders - Manage direct reports in line with HR policies, procedures and business processes Skill Requirements - Previously managed large scale delivery projects within a Telecoms Commissioning environment. - Dealt with Change requests, Claims etc - Confident in dealing with people at all levels within the project lifecycle. - Used to working with various teams across the business to ensure delivery. - Bachelor's Degree in a Technical or Project Management related field or equivalent experience. Formal PM Qualification (APM, PMP, Prince 2) or equivalent experience. - Excellent knowledge of Microsoft packages - Strong people management and excellent leadership skills - Excellent presentation skills - Demonstrable experience of project management within highly complex strategic projects, using project management tools - Sound Knowledge of Quality, Health, Safety and Environment regulations - Excellent knowledge of Profit & Loss accounts and cash flow forecasting - Ability to direct teams in large complex environments - Excellent time management - Experience of managing complex customer and end user relationships - Good knowledge of project management and continuous improvement methodologies - Good knowledge of Document Management methodologies - Good knowledge of the prevailing main set of regulations for managing the health, safety and welfare of projects in the/a designated business sector - Excellent financial and commercial experience of managing multi-million-pound business critical projects We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
May 28, 2026
Full time
Senior Project Manager We are looking for a Senior Project Manager to join our Rail team. We are looking for a Senior Project Manager who has previous experience of being delivery focussed on large scale Telecoms/Commissioning projects, working closely with our Engineers, commercial teams and other areas of the business to manage and direct a large scale, complex high value project. The Senior Project Manager will be expected to develop and manage large teams with accountability for Health and Safety, Quality, Financial Performance and Operational Delivery. Key Deliverables - Provide delivery focussed office & customer site-based work as required to ensure project delivery complies with prevailing quality, safety, and environmental standards and regulations within specified timescales and to budget, in accordance with Telent and client Quality Environment Health and Safety (QEHS) procedures. - Develop consistent project delivery and reporting processes to ensure delivery of assigned projects in accordance with Telent, client QEHS and contractual processes, including regular review and checks - Will ensure the implementation of consistent governance and controls to report project Key Performance Indicators (KPI's) to key stakeholders, highlighting and managing all risks & issues and their mitigations throughout the project lifecycle - Act as an escalation point for project issues, coordinating resolution with the project team, client and stakeholders - Solving complex problems takes a broad perspective to identify innovative solutions. - Utilise industry best practices, techniques, standards and Project Management tools to optimise project delivery, - Identifying for improvement in project performance and instigating continuous improvement action plans - Will be the key stakeholder in managing Business Change - Will be the principle point of customer escalation for allocated projects - Will be required to provide oversight for the installation and commissioning of specified products and/or services Responsibilities - Accountable for the delivery of a large re-signalling project, having experience of previous major commissioning projects. - Accountable for correct implementation of the Client, and Telent QEHS procedures, which includes Telent staff and sub-contractors assigned to the project - Accountable for successful end to end delivery of allocated projects. - Dealing with change requests, claims etc - Lead a team of engineers to ensure project delivery. (not line management) - Ensure client project scopes and objectives are determined and defined - Ensure the ongoing management of the Project Execution/Mobilisation Plan. - Creating and ensuring ongoing management of the Project Plan. - Ensure adequate and competent staff are identified and assigned (internal and external). - Will be required to deliver and direct highly complex strategic projects - Ensure financial controls are in place to manage projects within agreed budgets - May be required to coordinate logistics plans to meet the delivery programme - Will ensure standard project documentation is produced and stored on designated system - Accountable for ensuring client change control processes are as specified and change events are recorded and submitted to the customer - Will be required to undertake regular Site Safety Inspections on specified project as per the project inspection calendar set by the Health, Safety and Environment (HSE) Manager. - Ensure successful site handovers - Ensure the setup of stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan - Will be required to report financial performance of assigned projects, including managing financial performance through designated system - Will ensure the implementation of Principal Contractor (PC) License and QEHS procedures to assigned projects. - Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required. - Encourages and ensures collaboration with Project Stakeholders - Manage direct reports in line with HR policies, procedures and business processes Skill Requirements - Previously managed large scale delivery projects within a Telecoms Commissioning environment. - Dealt with Change requests, Claims etc - Confident in dealing with people at all levels within the project lifecycle. - Used to working with various teams across the business to ensure delivery. - Bachelor's Degree in a Technical or Project Management related field or equivalent experience. Formal PM Qualification (APM, PMP, Prince 2) or equivalent experience. - Excellent knowledge of Microsoft packages - Strong people management and excellent leadership skills - Excellent presentation skills - Demonstrable experience of project management within highly complex strategic projects, using project management tools - Sound Knowledge of Quality, Health, Safety and Environment regulations - Excellent knowledge of Profit & Loss accounts and cash flow forecasting - Ability to direct teams in large complex environments - Excellent time management - Experience of managing complex customer and end user relationships - Good knowledge of project management and continuous improvement methodologies - Good knowledge of Document Management methodologies - Good knowledge of the prevailing main set of regulations for managing the health, safety and welfare of projects in the/a designated business sector - Excellent financial and commercial experience of managing multi-million-pound business critical projects We are guided by our values and behaviours: - Be Inclusive - Take Responsibility - Collaborate - Be Customer-focussed. What we offer A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: - 26 days annual leave, plus public holidays, plus the option to buy up to 10 days or sell six days each year. - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Lead Product Manager role at the Driver and Vehicle Licensing Agency (DVLA) in Swansea (hybrid working) Reference number - (phone number removed) 69,501 salary + excellent benefits including: Civil Service Pension with an employer contribution of 28.97% - DVLA contributes 20,134 towards you being a member of the Civil Service Defined Benefit Pension scheme 25 days annual leave (increases with service up to a maximum of 30 days annual leave), plus 8 bank holidays + a privilege day for the King's birthday A range of training courses to specialist skills workshops and opportunities to grow your expertise Flexible working options that encourage a great work-life balance A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues Digital communisations clear career frameworks On-site gym plus personal training available (membership applies) On-site nursery, restaurant and coffee bar Free parking Please view the Civil Service Jobs full advert for further details on the role via this URL - (url removed) Job description Within our ITS directorate, we are recruiting a Product Leader with responsibility for managing and leading a number of products within a product portfolio containing multiple individual products.As a Lead Product Manager, you will oversee a portfolio of digital products, manage cross-functional teams, and act as a key liaison between technical teams, stakeholders, and senior leadership.The Lead Product Manager role is a critical role in driving the development and maintenance of new and existing DVLA services during an exciting period of development. Key elements of this role: Managing a portfolio of products, providing leadership, direction and escalation, whilst also acting as product manager for the most complex areas Define and articulate a portfolio level product vision, roadmap, and strategy, aligning with organisational goals and government digital transformation objectives. Collaborate with internal business teams, senior leadership and external stakeholders to gather requirements, manage expectations, and ensure alignment. Drive agile and lean product development processes, ensuring timely delivery within scope, budget, and quality standards. Ensure operational running of the product, be involved in any ongoing incidents and support the prioritisation of the team in the resolution of the issues and defects vs ongoing change commitments. Setting strategy and managing resource allocation within product to support product development as well as operational management of the product. Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement. Working closely with other Lead Product Managers to ensure synergy across the product organisation. Contribute to the DVLA product management capability to build and develop standards and guidance across the capability. Working closely with the Head of Product to provide leadership and direction within the product community. Being involved in hiring Senior Product Managers and managing any related contracts. Budgeting and forecasting across the product portfolio. Manage and mentor a team of product managers, fostering a culture of collaboration, innovation, and continuous improvement. Lead Product Managers manage a complex portfolio of products at the heart of the delivery of DVLA change programmes.You will be responsible for line management, development and coaching of Senior Product managers, providing the escalation route through to the Head of Product and ensuring the consolidated delivery of technical change across multiple squads. You will set the vision and strategy of the technical outcomes, manage dependencies, and identify and manage priorities to ensure the successful delivery of the technical products based on introducing value within the products.You will need to have excellent communication skills and will engage with senior stakeholders at all levels to support the effective delivery of those products and services. You will own the development and continuous improvement of the product portfolio, turning the vision into reality. You will ensure the product vision is delivered in the most effective way, building something that is reusable and transformational. You will be responsible for balancing requirements within change initiatives across multiple programmes, continuous product improvements to ensure the product is maintained to DVLA standards, managing defects, technical debt and other improvements identified.You will work closely with Project and Portfolio Management teams to align any project plans of approved change initiatives with your roadmap for delivery. You will work closely and collaborate with service owners and other stakeholders across directorates to understand the aims, objectives and changes required by the services that will be facilitated and implemented by your product. Your responsibilities will include: Manage people and products at a strategic, technical, and working level Maintain the high-level roadmap at a portfolio level and ensuring all product within the portfolio have coherent road maps Be involved in a range of programme management activities relevant to their product portfolio Be involved in recruiting product managers at all levels and contractors Provide leadership in your portfolio and across the local product community, working closely with the head of product Open Session: Would you like to find out more about the role, the digital team and what it's like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on 27th May at 12pm. Contact details for applicants: Name: Victoria Scott DD: (phone number removed) T: (phone number removed) (Office) E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 28, 2026
Full time
Lead Product Manager role at the Driver and Vehicle Licensing Agency (DVLA) in Swansea (hybrid working) Reference number - (phone number removed) 69,501 salary + excellent benefits including: Civil Service Pension with an employer contribution of 28.97% - DVLA contributes 20,134 towards you being a member of the Civil Service Defined Benefit Pension scheme 25 days annual leave (increases with service up to a maximum of 30 days annual leave), plus 8 bank holidays + a privilege day for the King's birthday A range of training courses to specialist skills workshops and opportunities to grow your expertise Flexible working options that encourage a great work-life balance A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues Digital communisations clear career frameworks On-site gym plus personal training available (membership applies) On-site nursery, restaurant and coffee bar Free parking Please view the Civil Service Jobs full advert for further details on the role via this URL - (url removed) Job description Within our ITS directorate, we are recruiting a Product Leader with responsibility for managing and leading a number of products within a product portfolio containing multiple individual products.As a Lead Product Manager, you will oversee a portfolio of digital products, manage cross-functional teams, and act as a key liaison between technical teams, stakeholders, and senior leadership.The Lead Product Manager role is a critical role in driving the development and maintenance of new and existing DVLA services during an exciting period of development. Key elements of this role: Managing a portfolio of products, providing leadership, direction and escalation, whilst also acting as product manager for the most complex areas Define and articulate a portfolio level product vision, roadmap, and strategy, aligning with organisational goals and government digital transformation objectives. Collaborate with internal business teams, senior leadership and external stakeholders to gather requirements, manage expectations, and ensure alignment. Drive agile and lean product development processes, ensuring timely delivery within scope, budget, and quality standards. Ensure operational running of the product, be involved in any ongoing incidents and support the prioritisation of the team in the resolution of the issues and defects vs ongoing change commitments. Setting strategy and managing resource allocation within product to support product development as well as operational management of the product. Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement. Working closely with other Lead Product Managers to ensure synergy across the product organisation. Contribute to the DVLA product management capability to build and develop standards and guidance across the capability. Working closely with the Head of Product to provide leadership and direction within the product community. Being involved in hiring Senior Product Managers and managing any related contracts. Budgeting and forecasting across the product portfolio. Manage and mentor a team of product managers, fostering a culture of collaboration, innovation, and continuous improvement. Lead Product Managers manage a complex portfolio of products at the heart of the delivery of DVLA change programmes.You will be responsible for line management, development and coaching of Senior Product managers, providing the escalation route through to the Head of Product and ensuring the consolidated delivery of technical change across multiple squads. You will set the vision and strategy of the technical outcomes, manage dependencies, and identify and manage priorities to ensure the successful delivery of the technical products based on introducing value within the products.You will need to have excellent communication skills and will engage with senior stakeholders at all levels to support the effective delivery of those products and services. You will own the development and continuous improvement of the product portfolio, turning the vision into reality. You will ensure the product vision is delivered in the most effective way, building something that is reusable and transformational. You will be responsible for balancing requirements within change initiatives across multiple programmes, continuous product improvements to ensure the product is maintained to DVLA standards, managing defects, technical debt and other improvements identified.You will work closely with Project and Portfolio Management teams to align any project plans of approved change initiatives with your roadmap for delivery. You will work closely and collaborate with service owners and other stakeholders across directorates to understand the aims, objectives and changes required by the services that will be facilitated and implemented by your product. Your responsibilities will include: Manage people and products at a strategic, technical, and working level Maintain the high-level roadmap at a portfolio level and ensuring all product within the portfolio have coherent road maps Be involved in a range of programme management activities relevant to their product portfolio Be involved in recruiting product managers at all levels and contractors Provide leadership in your portfolio and across the local product community, working closely with the head of product Open Session: Would you like to find out more about the role, the digital team and what it's like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on 27th May at 12pm. Contact details for applicants: Name: Victoria Scott DD: (phone number removed) T: (phone number removed) (Office) E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Property Compliance Manager (Fixed-Term Project) Location: Kent Rate: 320.33 per day (PAYE) / 421.24 per day (Umbrella) Contract Type: Fixed-term (project-based) About the Role: We are seeking a Property Compliance Manager to join a specialist project team focused on ensuring full statutory compliance across a public sector property estate. This fixed-term role is critical in identifying, rectifying, and documenting compliance issues, enabling a smooth transition to business-as-usual operations for the permanent compliance team. You will work closely with a dedicated project team, including two specialist lawyers reviewing property agreements, to ensure the organisation meets its statutory obligations. Your primary responsibilities will include conducting site inspections, identifying non-compliance areas, and managing third-party contractors to undertake remedial works. You will also maintain and update a compliance tracker to ensure all actions are documented and resolved. Key Responsibilities: Conduct detailed site inspections to assess statutory compliance across the property estate. Identify areas of non-compliance and coordinate with third-party contractors to implement remedial actions. Manage contractors to ensure timely and effective completion of compliance works. Update and maintain a compliance tracker to document progress and resolutions. Apply building pathology and M&E system knowledge to determine relevant compliance requirements for each property. Work collaboratively with the permanent compliance team to ensure seamless integration of project outcomes into ongoing operations. Utilise project management skills to monitor progress and ensure contractors meet deadlines. Requirements: Exceptional attention to detail and a methodical approach to inspections and compliance management. Comprehensive knowledge of property-related statutory compliance obligations (e.g., fire safety, asbestos, electrical, gas, and water regulations). Building pathology and M&E (Mechanical & Electrical) system knowledge to assess compliance needs. Strong project management skills to oversee contractors and ensure timely delivery of remedial works. Ability to work independently and as part of a specialist team. Willingness to travel frequently to sites across the borough (note: public transport options may be limited). Full UK driving licence and access to a vehicle are essential. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
May 28, 2026
Contractor
Job Title: Property Compliance Manager (Fixed-Term Project) Location: Kent Rate: 320.33 per day (PAYE) / 421.24 per day (Umbrella) Contract Type: Fixed-term (project-based) About the Role: We are seeking a Property Compliance Manager to join a specialist project team focused on ensuring full statutory compliance across a public sector property estate. This fixed-term role is critical in identifying, rectifying, and documenting compliance issues, enabling a smooth transition to business-as-usual operations for the permanent compliance team. You will work closely with a dedicated project team, including two specialist lawyers reviewing property agreements, to ensure the organisation meets its statutory obligations. Your primary responsibilities will include conducting site inspections, identifying non-compliance areas, and managing third-party contractors to undertake remedial works. You will also maintain and update a compliance tracker to ensure all actions are documented and resolved. Key Responsibilities: Conduct detailed site inspections to assess statutory compliance across the property estate. Identify areas of non-compliance and coordinate with third-party contractors to implement remedial actions. Manage contractors to ensure timely and effective completion of compliance works. Update and maintain a compliance tracker to document progress and resolutions. Apply building pathology and M&E system knowledge to determine relevant compliance requirements for each property. Work collaboratively with the permanent compliance team to ensure seamless integration of project outcomes into ongoing operations. Utilise project management skills to monitor progress and ensure contractors meet deadlines. Requirements: Exceptional attention to detail and a methodical approach to inspections and compliance management. Comprehensive knowledge of property-related statutory compliance obligations (e.g., fire safety, asbestos, electrical, gas, and water regulations). Building pathology and M&E (Mechanical & Electrical) system knowledge to assess compliance needs. Strong project management skills to oversee contractors and ensure timely delivery of remedial works. Ability to work independently and as part of a specialist team. Willingness to travel frequently to sites across the borough (note: public transport options may be limited). Full UK driving licence and access to a vehicle are essential. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
DESIGN PROJECT MANAGER Brisk Group London / Hybrid / Flexible Permanent If you want to lead complex, internationally significant projects without the constraints of a traditional consultancy - read on. SALARY & PACKAGE £55,000 to £60,000 Permanent Hybrid / Flexible - London Flexible working to suit your lifestyle Autonomy of your schedule Support for CPD, training, and industry membership Collaborative, international team environment ABOUT BRISK GROUP Brisk Group is a specialist design management and project management consultancy. The UK team works alongside leading architects, engineers, and specialists, delivering large-scale, complex projects across infrastructure, masterplanning, and mixed-use development. The current portfolio is weighted towards internationally significant programmes in the Middle East and India, with the UK and European pipeline actively growing. You'll also be supported by an extensive network of colleagues based in Romania who contribute to UK projects. It's a flat, flexible business - one where your ideas are heard and your career moves at the pace you set. THE ROLE This is a delivery-focused role at the heart of multi-disciplinary project teams. You'll manage design programmes and information deliverables across multiple project stages, coordinate between architects, engineers, and specialist consultants, and keep complex projects moving without losing precision. You'll work closely with the UK leadership team, engaging directly with clients and stakeholders, and supporting business development as the practice continues to grow. KEY RESPONSIBILITIES You'll: Coordinate multi-disciplinary design teams across architecture, engineering, MEP, and specialist disciplines Manage pre-construction design programmes and information deliverables from concept through to detailed design Develop and maintain design management plans, risk registers, and design responsibility matrices Oversee BIM processes including Common Data Environments, clash detection, and BIM Execution Plans Chair and attend design review meetings and client workshops, presenting complex information clearly Identify design clashes and coordination gaps early, and facilitate resolution without losing programme momentum Support bids, proposals, and client relationship building as part of the wider team effort WHAT YOU'LL BRING Essential: A degree in Architecture, Engineering, Design Management, Project Management, or a related discipline 5 to 10 years of experience in design management or senior design coordination, including large-scale infrastructure or masterplan projects Proven ability to coordinate multi-disciplinary teams across architecture, structure, MEP, and specialist workstreams Working knowledge of BIM processes and ISO 19650 standards, including CDE management and BIM Execution Plans Experience managing design programmes across RIBA stages or equivalent international frameworks Useful, not essential: Professional membership (ARB, RIBA, APM, RICS or equivalent) Experience delivering projects in the Middle East or other international markets Familiarity with Primavera P6 or similar scheduling software Knowledge of local authority approval processes on nationally significant projects BENEFITS & CULTURE Financial: £55,000 to £60,000 per annum Flexibility: Flexible and hybrid working - structured around the projects and your lifestyle Development: Support for continued professional development, training, and industry membership Projects: Work on some of the most complex and prestigious programmes in the world, alongside leading architects, engineers, and consultants Culture: Flat hierarchy, genuine autonomy, and a team that listens to your ideas WORKING ARRANGEMENTS Location: London, UK Hybrid working arrangement Contract: Permanent Full-time Travel: Occasional travel may be required to service client relationships - UK, Europe, or further afield INTERESTED? If this sounds like the kind of role you've been waiting for, get in touch.
May 28, 2026
Full time
DESIGN PROJECT MANAGER Brisk Group London / Hybrid / Flexible Permanent If you want to lead complex, internationally significant projects without the constraints of a traditional consultancy - read on. SALARY & PACKAGE £55,000 to £60,000 Permanent Hybrid / Flexible - London Flexible working to suit your lifestyle Autonomy of your schedule Support for CPD, training, and industry membership Collaborative, international team environment ABOUT BRISK GROUP Brisk Group is a specialist design management and project management consultancy. The UK team works alongside leading architects, engineers, and specialists, delivering large-scale, complex projects across infrastructure, masterplanning, and mixed-use development. The current portfolio is weighted towards internationally significant programmes in the Middle East and India, with the UK and European pipeline actively growing. You'll also be supported by an extensive network of colleagues based in Romania who contribute to UK projects. It's a flat, flexible business - one where your ideas are heard and your career moves at the pace you set. THE ROLE This is a delivery-focused role at the heart of multi-disciplinary project teams. You'll manage design programmes and information deliverables across multiple project stages, coordinate between architects, engineers, and specialist consultants, and keep complex projects moving without losing precision. You'll work closely with the UK leadership team, engaging directly with clients and stakeholders, and supporting business development as the practice continues to grow. KEY RESPONSIBILITIES You'll: Coordinate multi-disciplinary design teams across architecture, engineering, MEP, and specialist disciplines Manage pre-construction design programmes and information deliverables from concept through to detailed design Develop and maintain design management plans, risk registers, and design responsibility matrices Oversee BIM processes including Common Data Environments, clash detection, and BIM Execution Plans Chair and attend design review meetings and client workshops, presenting complex information clearly Identify design clashes and coordination gaps early, and facilitate resolution without losing programme momentum Support bids, proposals, and client relationship building as part of the wider team effort WHAT YOU'LL BRING Essential: A degree in Architecture, Engineering, Design Management, Project Management, or a related discipline 5 to 10 years of experience in design management or senior design coordination, including large-scale infrastructure or masterplan projects Proven ability to coordinate multi-disciplinary teams across architecture, structure, MEP, and specialist workstreams Working knowledge of BIM processes and ISO 19650 standards, including CDE management and BIM Execution Plans Experience managing design programmes across RIBA stages or equivalent international frameworks Useful, not essential: Professional membership (ARB, RIBA, APM, RICS or equivalent) Experience delivering projects in the Middle East or other international markets Familiarity with Primavera P6 or similar scheduling software Knowledge of local authority approval processes on nationally significant projects BENEFITS & CULTURE Financial: £55,000 to £60,000 per annum Flexibility: Flexible and hybrid working - structured around the projects and your lifestyle Development: Support for continued professional development, training, and industry membership Projects: Work on some of the most complex and prestigious programmes in the world, alongside leading architects, engineers, and consultants Culture: Flat hierarchy, genuine autonomy, and a team that listens to your ideas WORKING ARRANGEMENTS Location: London, UK Hybrid working arrangement Contract: Permanent Full-time Travel: Occasional travel may be required to service client relationships - UK, Europe, or further afield INTERESTED? If this sounds like the kind of role you've been waiting for, get in touch.
Overview A high-growth, multi-site, 24/7 industrial manufacturing organisation is currently seeking a HR Business Partner to join them during a period of strengthening of their wider HR structure, to better support its operational footprint and provide continual exceptional service during a period of growth. This HRBP will contribute to the success of the HR function at one of its largest and most complex sites. This is a pivotal, hands-on role, offering the opportunity to shape site culture, influence senior stakeholders, and drive both strategic and operational HR activity within a fast-paced manufacturing environment. The Role As a key member of the HR team on site, you will act as a trusted advisor to the site leadership team. You will balance strategic delivery with day-to-day operational demands, ensuring a high-performing, compliant, and engaged workforce. Key responsibilities include: Deliver HR expertise and guidance to the operational management team to embed integrated HR processes such as performance management, recruitment, talent pipelines, development, compensation, and absence management. Provide expert advice, coaching, and guidance to managers on all aspects of the employee lifecycle, from hiring and development to performance management and employee relations. Lead employee relations issues for the business area applying professional judgment and operating within best practice, company policy and procedures and legal framework; including but not limited to dispute resolution, disciplinaries, grievances, absence, retirement, and redundancy. Act as a change agent, supporting managers and employees through significant organisational changes, such as restructures, or process improvements Implement pay and reward strategy, leading and facilitating role evaluation process, salary benchmarking, ensuring adherence to equal pay requirements and Company process. Benchmark and monitor company benefits to attract and retain talent as well was overseeing utilisation of the Company Benefits Platform, Employee Assistance Programmes, employee well being Ensure competency and capability frameworks are fully embedded in recruitment, talent, and performance processes. Execute the Company culture strategy that drives high performance, employee engagement, and continuous improvement. Working closely with external vendors and internal culture community to ensure alignment with company strategy. This role reports directly to the Group HR Director and forms part of a small, high-impact senior HR team supporting multiple sites. About You We are looking for a resilient, credible, and manufacturing experienced HR professional who thrives in a demanding operational setting. You will bring: Proven experience in a senior HR Business Partnering or HR leadership role within a 24/7 manufacturing, engineering, or industrial environment Strong generalist HR expertise with the ability to operate both strategically and tactically Demonstrable experience working within unionised environments, including negotiations and relationship management A track record of managing complex employee relations and organisational change The confidence and presence to influence senior stakeholders and challenge constructively A proactive, hands-on approach with the ability to "roll up your sleeves" when needed A focus on continuous improvement and delivering tangible business outcomes
May 28, 2026
Full time
Overview A high-growth, multi-site, 24/7 industrial manufacturing organisation is currently seeking a HR Business Partner to join them during a period of strengthening of their wider HR structure, to better support its operational footprint and provide continual exceptional service during a period of growth. This HRBP will contribute to the success of the HR function at one of its largest and most complex sites. This is a pivotal, hands-on role, offering the opportunity to shape site culture, influence senior stakeholders, and drive both strategic and operational HR activity within a fast-paced manufacturing environment. The Role As a key member of the HR team on site, you will act as a trusted advisor to the site leadership team. You will balance strategic delivery with day-to-day operational demands, ensuring a high-performing, compliant, and engaged workforce. Key responsibilities include: Deliver HR expertise and guidance to the operational management team to embed integrated HR processes such as performance management, recruitment, talent pipelines, development, compensation, and absence management. Provide expert advice, coaching, and guidance to managers on all aspects of the employee lifecycle, from hiring and development to performance management and employee relations. Lead employee relations issues for the business area applying professional judgment and operating within best practice, company policy and procedures and legal framework; including but not limited to dispute resolution, disciplinaries, grievances, absence, retirement, and redundancy. Act as a change agent, supporting managers and employees through significant organisational changes, such as restructures, or process improvements Implement pay and reward strategy, leading and facilitating role evaluation process, salary benchmarking, ensuring adherence to equal pay requirements and Company process. Benchmark and monitor company benefits to attract and retain talent as well was overseeing utilisation of the Company Benefits Platform, Employee Assistance Programmes, employee well being Ensure competency and capability frameworks are fully embedded in recruitment, talent, and performance processes. Execute the Company culture strategy that drives high performance, employee engagement, and continuous improvement. Working closely with external vendors and internal culture community to ensure alignment with company strategy. This role reports directly to the Group HR Director and forms part of a small, high-impact senior HR team supporting multiple sites. About You We are looking for a resilient, credible, and manufacturing experienced HR professional who thrives in a demanding operational setting. You will bring: Proven experience in a senior HR Business Partnering or HR leadership role within a 24/7 manufacturing, engineering, or industrial environment Strong generalist HR expertise with the ability to operate both strategically and tactically Demonstrable experience working within unionised environments, including negotiations and relationship management A track record of managing complex employee relations and organisational change The confidence and presence to influence senior stakeholders and challenge constructively A proactive, hands-on approach with the ability to "roll up your sleeves" when needed A focus on continuous improvement and delivering tangible business outcomes
The HR Manager position requires a professional with a strong background in human resources to manage and oversee operational HR processes within an established organisation. The role is based in Haywards Heath and offers a permanent opportunity to contribute to impactful initiatives. Client Details This well-established medium-sized entity dedicated to making a positive impact in its sector. It operates with a focus on delivering meaningful services and fostering a supportive environment for both employees and stakeholders. Description Ensure the efficient delivery of HR operational services, including payroll, compliance, and employee records management. Manage and improve HR policies and procedures to align with organisational goals. Support line managers with guidance on HR-related matters, ensuring adherence to best practices and legal requirements. Collaborate with senior leadership to implement strategic HR initiatives that benefit the organisation. Oversee recruitment and onboarding processes, ensuring a smooth experience for new employees. Monitor and report on HR metrics to assess the effectiveness of HR operations. Handle employee relations cases, providing advice and resolution strategies where necessary. Ensure compliance with employment legislation and maintain up-to-date knowledge of HR trends and regulations. Profile A successful HR Manager professional should have: A strong foundation in human resources with proven operational HR expertise. Experience in managing HR processes within the not-for-profit or similar sectors. Knowledge of employment law and HR best practices. Excellent communication and organisational skills. Staff and team supervisory/management knowledge The ability to work collaboratively with diverse teams and stakeholders. A proactive and solutions-oriented mindset. Job Offer A competitive salary ranging from £46,000 to £52,000 per annum. The opportunity to work in the Haywards Heath area. Permanent role with potential for career growth within the organisation. A supportive and inclusive workplace culture.
May 28, 2026
Full time
The HR Manager position requires a professional with a strong background in human resources to manage and oversee operational HR processes within an established organisation. The role is based in Haywards Heath and offers a permanent opportunity to contribute to impactful initiatives. Client Details This well-established medium-sized entity dedicated to making a positive impact in its sector. It operates with a focus on delivering meaningful services and fostering a supportive environment for both employees and stakeholders. Description Ensure the efficient delivery of HR operational services, including payroll, compliance, and employee records management. Manage and improve HR policies and procedures to align with organisational goals. Support line managers with guidance on HR-related matters, ensuring adherence to best practices and legal requirements. Collaborate with senior leadership to implement strategic HR initiatives that benefit the organisation. Oversee recruitment and onboarding processes, ensuring a smooth experience for new employees. Monitor and report on HR metrics to assess the effectiveness of HR operations. Handle employee relations cases, providing advice and resolution strategies where necessary. Ensure compliance with employment legislation and maintain up-to-date knowledge of HR trends and regulations. Profile A successful HR Manager professional should have: A strong foundation in human resources with proven operational HR expertise. Experience in managing HR processes within the not-for-profit or similar sectors. Knowledge of employment law and HR best practices. Excellent communication and organisational skills. Staff and team supervisory/management knowledge The ability to work collaboratively with diverse teams and stakeholders. A proactive and solutions-oriented mindset. Job Offer A competitive salary ranging from £46,000 to £52,000 per annum. The opportunity to work in the Haywards Heath area. Permanent role with potential for career growth within the organisation. A supportive and inclusive workplace culture.
Customer Care Supervisor - Chorley - Permanent - £30,000 - £33,000 Forrest Recruitment Ltd are delighted to be working with a successful, forward-thinking business who are leader in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to continued growth, they are seeking a Customer Service Supervisor to join their Customer Care team of 7 based at their Head Office in Chorley. You will play a key role in delivering a first-class customer experience - the job is primarily focused on day-to-day customer support via telephone and email, alongside which you will support the Customer Care Manager with supervising the team and helping to coordinate the daily operations for the team. Customer Care duties (70% of role) : Delivering a first-class customer experience, by offering advise and resolving queries through to resolution Communicating with customers via telephone and email to assist with general enquiries, product advise and order status updates Providing clear information and resolving the query to the customer's satisfaction Using the ERP system to maintain detailed customer records, provide order updates and make amendments to orders Effectively managing own workload and diarising callbacks on the system to make follow up calls and manage customer expectations Working closely with internal teams to support the resolution of customer issues Providing accurate and efficient responses to customer concerns/complaints to ensure a positive experience Encouraging customers to leave reviews on Trust Pilot to grow the positive image of the company brand Offering long-term support to customers and building relationships Providing product advise (full training provided) and discussing warranty claims Handling queries and complaints regarding damages, quality issues and incorrect products Meeting performance KPI's on response times, resolution rates and customer satisfaction scores Supervisory duties (30% of role) : Supporting the Customer Care Manager with daily coordination of team workload and priorities Reviewing where the team are up to with tasks and providing solutions to issues - being a sounding board for the team for ideas Stepping up and overseeing the team during periods of absence, meetings and annual leave Being a positive example to the team and helping to ensure customer care processes are followed consistently by the team Acting as right hand person to the Customer Care Manager and being the first point of contact for internal teams needing updates/assistance with processes Highlighting improvements to the customer journey and helping to coach/develop the team Working hours (40 hours per week) Monday to Friday - alternating weekly shift pattern - 8am-4:30pm/9am-5:30pm May be a requirement to work later in busy periods as the business requires Excellent Company Benefits: 33 days holiday (including Bank Holidays and extended Xmas break) / Paid day off for your birthday / Life Circumstances Leave / Company Social Events / Holiday Buy Back Scheme / Volunteering Days / Recommend a Friend scheme / Company Sick Pay / Enhanced Maternity and Paternity Leave / Free tea, coffee, and soft drinks / Employee Discount Scheme / Free on-site car parking Please note - dog friendly office Our client is seeking a customer-focused candidate who also possesses strong leadership and staff motivation skills to ensure a seamless customer experience, whilst also assisting to oversee the team. You will be an exceptional communicator who is self-sufficient to manage your own workload and support others. Must be able to remain calm under pressure, be hands-on in a busy environment and remember that "the customer is always right" This is a great opportunity for someone to build a career in a leadership role. For more information regarding the above role, please call Leanne or Rhiannon on (phone number removed) or forward to CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more!
May 27, 2026
Full time
Customer Care Supervisor - Chorley - Permanent - £30,000 - £33,000 Forrest Recruitment Ltd are delighted to be working with a successful, forward-thinking business who are leader in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to continued growth, they are seeking a Customer Service Supervisor to join their Customer Care team of 7 based at their Head Office in Chorley. You will play a key role in delivering a first-class customer experience - the job is primarily focused on day-to-day customer support via telephone and email, alongside which you will support the Customer Care Manager with supervising the team and helping to coordinate the daily operations for the team. Customer Care duties (70% of role) : Delivering a first-class customer experience, by offering advise and resolving queries through to resolution Communicating with customers via telephone and email to assist with general enquiries, product advise and order status updates Providing clear information and resolving the query to the customer's satisfaction Using the ERP system to maintain detailed customer records, provide order updates and make amendments to orders Effectively managing own workload and diarising callbacks on the system to make follow up calls and manage customer expectations Working closely with internal teams to support the resolution of customer issues Providing accurate and efficient responses to customer concerns/complaints to ensure a positive experience Encouraging customers to leave reviews on Trust Pilot to grow the positive image of the company brand Offering long-term support to customers and building relationships Providing product advise (full training provided) and discussing warranty claims Handling queries and complaints regarding damages, quality issues and incorrect products Meeting performance KPI's on response times, resolution rates and customer satisfaction scores Supervisory duties (30% of role) : Supporting the Customer Care Manager with daily coordination of team workload and priorities Reviewing where the team are up to with tasks and providing solutions to issues - being a sounding board for the team for ideas Stepping up and overseeing the team during periods of absence, meetings and annual leave Being a positive example to the team and helping to ensure customer care processes are followed consistently by the team Acting as right hand person to the Customer Care Manager and being the first point of contact for internal teams needing updates/assistance with processes Highlighting improvements to the customer journey and helping to coach/develop the team Working hours (40 hours per week) Monday to Friday - alternating weekly shift pattern - 8am-4:30pm/9am-5:30pm May be a requirement to work later in busy periods as the business requires Excellent Company Benefits: 33 days holiday (including Bank Holidays and extended Xmas break) / Paid day off for your birthday / Life Circumstances Leave / Company Social Events / Holiday Buy Back Scheme / Volunteering Days / Recommend a Friend scheme / Company Sick Pay / Enhanced Maternity and Paternity Leave / Free tea, coffee, and soft drinks / Employee Discount Scheme / Free on-site car parking Please note - dog friendly office Our client is seeking a customer-focused candidate who also possesses strong leadership and staff motivation skills to ensure a seamless customer experience, whilst also assisting to oversee the team. You will be an exceptional communicator who is self-sufficient to manage your own workload and support others. Must be able to remain calm under pressure, be hands-on in a busy environment and remember that "the customer is always right" This is a great opportunity for someone to build a career in a leadership role. For more information regarding the above role, please call Leanne or Rhiannon on (phone number removed) or forward to CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more!
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is currently seeking a talented Commercial Manager with a broad understanding of contract law to hold a key position in the Commercial Team. The focus of this role will be to drive the successful commercial performance of one of our most prestigious contracts, including the optimisation of cash flow and management of risk. You will: Be responsible for following Otis commercial processes and procedures that will ultimately protect revenue Manage the commercial risk to the business through driving delivery of contractual obligations and governance through the whole of the project life cycle Assist in the financial management of the project ensuring cash-flow forecasting is prepared and monitored closely including billings and payments Evaluate and advise on financial implications of potential decisions Advise on conflict avoidance, management and resolution; this would include compiling evidence for any claims and in supporting the payment resolution process. To be successful in this role you will: You will be an experienced Commercial Manager with excellent commercial acumen and a broad understanding of Contract Law. Be able to demonstrate you have worked on large complex projects of up to c 10 million Have experience within either lifts, construction or infrastructure, with an understanding of the commercial implications of a single source bespoke supply chain and highly regulated workforce environment. You will have knowledge and experience of working with JCT/ NEC3/4 Contracts, and experience in contract analysis and interpretation as well as estimating and cost analysis. You will have extensive experience working across infrastructure projects Show that you are resilient and able to be proactive to meet company commitments. With strong interpersonal skills you will be experienced operating at a senior level. You will be a confident negotiator with the ability to build relationships. A team player, you will have a collaborative working style and be results oriented. What can we offer you? Strong Remuneration Package and Bonus Opportunities to develop your skills across an exciting range of prestigious projects A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success
May 27, 2026
Full time
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is currently seeking a talented Commercial Manager with a broad understanding of contract law to hold a key position in the Commercial Team. The focus of this role will be to drive the successful commercial performance of one of our most prestigious contracts, including the optimisation of cash flow and management of risk. You will: Be responsible for following Otis commercial processes and procedures that will ultimately protect revenue Manage the commercial risk to the business through driving delivery of contractual obligations and governance through the whole of the project life cycle Assist in the financial management of the project ensuring cash-flow forecasting is prepared and monitored closely including billings and payments Evaluate and advise on financial implications of potential decisions Advise on conflict avoidance, management and resolution; this would include compiling evidence for any claims and in supporting the payment resolution process. To be successful in this role you will: You will be an experienced Commercial Manager with excellent commercial acumen and a broad understanding of Contract Law. Be able to demonstrate you have worked on large complex projects of up to c 10 million Have experience within either lifts, construction or infrastructure, with an understanding of the commercial implications of a single source bespoke supply chain and highly regulated workforce environment. You will have knowledge and experience of working with JCT/ NEC3/4 Contracts, and experience in contract analysis and interpretation as well as estimating and cost analysis. You will have extensive experience working across infrastructure projects Show that you are resilient and able to be proactive to meet company commitments. With strong interpersonal skills you will be experienced operating at a senior level. You will be a confident negotiator with the ability to build relationships. A team player, you will have a collaborative working style and be results oriented. What can we offer you? Strong Remuneration Package and Bonus Opportunities to develop your skills across an exciting range of prestigious projects A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme A culture which encourages innovative ideas and appreciates our talent is the key to our success
Job title: Compute Lead Contract: 3 months rolling Location: London (Hybrid) Inside IR35 Job description As the Compute & Cloud Leader, you will be responsible for the operation, stability, and optimisation of enterprise compute platforms, spanning Cloud (primarily Azure), Linux, AIX, Windows, VMware, and Red Hat environments. You will lead a team of outsourced specialists to ensure compute services are secure, resilient, and scalable, while driving automation and lifecycle management in line with industry best practices. This role requires strong technical leadership, operational discipline, and a focus on service reliability. Key Responsibilities Lead day-to-day operations of enterprise compute platforms (Cloud (Azure), Linux, AIX, Windows, VMware, Red Hat). Ensure compliance with patching, security, and configuration standards across all compute environments. Manage lifecycle activities, including End-of-Life (EoX) planning, upgrades, and migrations. Oversee platform monitoring, capacity management, and performance optimisation. Implement standard operating procedures and ensure consistency across compute services. Collaborate with engineering and architecture teams to influence design for operability. Drive automation of routine operational tasks using tools such as Ansible, SCCM, or equivalent. Lead incident and problem resolution for compute-related issues, ensuring effective RCA and remediation. Provide operational reporting on platform performance, incidents, and compliance. Manage vendor relationships for hardware and OS support contracts. Contribute to IT audits, risk assessments, and compliance reporting. Support disaster recovery testing and business continuity planning for compute platforms. Identify opportunities for continuous improvement in platform reliability, efficiency, and cost-effectiveness. Required Skills & Experience Proven experience in compute operations leadership within a large-scale enterprise. Strong technical knowledge of Cloud Infrastructure, Linux, AIX, Windows Server, VMware, and Red Hat environments. Demonstrated expertise in patch management, configuration compliance, and performance tuning. Demonstrated expertise of platform migrations, e.g. VMware to OpenShift ITIL-aligned operational management experience (incident, change, problem). Knowledge of automation and orchestration tools (e.g., Ansible, SCCM). Excellent troubleshooting and analytical skills. Strong stakeholder management and communication skills. Desirable Qualifications ITIL v4 certification. Experience with hybrid cloud and on-prem compute integration. Knowledge of containerisation platforms (Docker, Kubernetes, OpenShift). Familiarity with monitoring tools such as SCOM, SolarWinds, or Nagios. Experience managing large, distributed teams and global operations. Core Technical Skills (Must-Have) VMware (strong hands-on) Linux (Red Hat preferred) Windows Server Security vulnerability management & patching Enterprise compute platforms Cloud / Modern Infrastructure (Highly Desirable) Containers & orchestration: Docker Kubernetes OpenShift / OpenStack Infrastructure as Code CI/CD pipelines Automation (Ansible) Experience modernising traditional VM / physical estates into cloud-native or hybrid models Soft Skills & Profile Fit Strong hands-on technologist (not primarily managerial) Able to advise on "what good looks like" from prior transformation experience Comfortable working in post-incident recovery environments Collaborative and visible in-office presence
May 27, 2026
Contractor
Job title: Compute Lead Contract: 3 months rolling Location: London (Hybrid) Inside IR35 Job description As the Compute & Cloud Leader, you will be responsible for the operation, stability, and optimisation of enterprise compute platforms, spanning Cloud (primarily Azure), Linux, AIX, Windows, VMware, and Red Hat environments. You will lead a team of outsourced specialists to ensure compute services are secure, resilient, and scalable, while driving automation and lifecycle management in line with industry best practices. This role requires strong technical leadership, operational discipline, and a focus on service reliability. Key Responsibilities Lead day-to-day operations of enterprise compute platforms (Cloud (Azure), Linux, AIX, Windows, VMware, Red Hat). Ensure compliance with patching, security, and configuration standards across all compute environments. Manage lifecycle activities, including End-of-Life (EoX) planning, upgrades, and migrations. Oversee platform monitoring, capacity management, and performance optimisation. Implement standard operating procedures and ensure consistency across compute services. Collaborate with engineering and architecture teams to influence design for operability. Drive automation of routine operational tasks using tools such as Ansible, SCCM, or equivalent. Lead incident and problem resolution for compute-related issues, ensuring effective RCA and remediation. Provide operational reporting on platform performance, incidents, and compliance. Manage vendor relationships for hardware and OS support contracts. Contribute to IT audits, risk assessments, and compliance reporting. Support disaster recovery testing and business continuity planning for compute platforms. Identify opportunities for continuous improvement in platform reliability, efficiency, and cost-effectiveness. Required Skills & Experience Proven experience in compute operations leadership within a large-scale enterprise. Strong technical knowledge of Cloud Infrastructure, Linux, AIX, Windows Server, VMware, and Red Hat environments. Demonstrated expertise in patch management, configuration compliance, and performance tuning. Demonstrated expertise of platform migrations, e.g. VMware to OpenShift ITIL-aligned operational management experience (incident, change, problem). Knowledge of automation and orchestration tools (e.g., Ansible, SCCM). Excellent troubleshooting and analytical skills. Strong stakeholder management and communication skills. Desirable Qualifications ITIL v4 certification. Experience with hybrid cloud and on-prem compute integration. Knowledge of containerisation platforms (Docker, Kubernetes, OpenShift). Familiarity with monitoring tools such as SCOM, SolarWinds, or Nagios. Experience managing large, distributed teams and global operations. Core Technical Skills (Must-Have) VMware (strong hands-on) Linux (Red Hat preferred) Windows Server Security vulnerability management & patching Enterprise compute platforms Cloud / Modern Infrastructure (Highly Desirable) Containers & orchestration: Docker Kubernetes OpenShift / OpenStack Infrastructure as Code CI/CD pipelines Automation (Ansible) Experience modernising traditional VM / physical estates into cloud-native or hybrid models Soft Skills & Profile Fit Strong hands-on technologist (not primarily managerial) Able to advise on "what good looks like" from prior transformation experience Comfortable working in post-incident recovery environments Collaborative and visible in-office presence
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.
May 27, 2026
Full time
Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Providing timely updates on tickets to end-users via telephone and email systems Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Maintain and update accurate client site documentation via IT Glue Comply with company's Information Security policies and procedures Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Knowledge of Microsoft Windows Server/Desktop environments Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies Overall appreciation of client system security Experience of MSP and or Hospitality is advantageous but not essential Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.