Infrastructure Analyst - Vulnerability & Patch Management 12-month Fixed Term Contract Up to £55,000 Hybrid: 3 days onsite / 2 days remote We re hiring an Infrastructure Analyst to join a busy enterprise environment, with a strong focus on endpoint vulnerability management and remediation . This role is best suited to someone who can combine solid infrastructure engineering experience with practical exposure to vulnerability management, patching, and third-party coordination. The role is weighted more toward vulnerability remediation than traditional patching, so we re looking for someone who can assess, prioritise and drive remediation activity across a large and complex endpoint estate. What you ll be doing Managing and driving remediation of endpoint vulnerabilities across a large estate Reviewing vulnerability and compliance reports, grouping recurring issues, prioritising remediation activity, and coordinating fixes Working closely with a newly appointed Vulnerability Manager to ensure vulnerabilities are tracked, prioritised and resolved Supporting and improving endpoint patching processes where needed Managing remediation activity across both internal teams and third-party providers Helping document process improvements and build a more scalable vulnerability remediation approach Environment Cloud-first endpoint environment Windows 11 estate using Autopilot and Intune MS Defender for Endpoint SCCM/MECM still used for key on-prem device management, including critical payment-related estate Established patching lifecycle with opportunity to improve processes further What we re looking for Strong infrastructure/endpoint engineering background Experience with MS Defender and vulnerability remediation and patch management Good understanding of Intune and SCCM/MECM Ability to work from large vulnerability datasets and turn them into clear remediation plans Confidence dealing with third parties, pushing for action, and managing accountability Able to prioritise effectively in a fast-moving environment Strong communication skills and the ability to work closely with both technical teams and security stakeholders Experience in Apple Business Manager, Meraki Systems Manager ideal. Ideal background You may have worked in roles focused on: Endpoint management Patch and vulnerability remediation Infrastructure engineering EUC / modern workplace engineering Security remediation within infrastructure teams Why this role? Opportunity to take ownership of a high-impact vulnerability remediation workload Work alongside a dedicated Vulnerability Manager in a business investing in security improvement Join a mature endpoint environment where you can make measurable improvements quickly
May 24, 2026
Full time
Infrastructure Analyst - Vulnerability & Patch Management 12-month Fixed Term Contract Up to £55,000 Hybrid: 3 days onsite / 2 days remote We re hiring an Infrastructure Analyst to join a busy enterprise environment, with a strong focus on endpoint vulnerability management and remediation . This role is best suited to someone who can combine solid infrastructure engineering experience with practical exposure to vulnerability management, patching, and third-party coordination. The role is weighted more toward vulnerability remediation than traditional patching, so we re looking for someone who can assess, prioritise and drive remediation activity across a large and complex endpoint estate. What you ll be doing Managing and driving remediation of endpoint vulnerabilities across a large estate Reviewing vulnerability and compliance reports, grouping recurring issues, prioritising remediation activity, and coordinating fixes Working closely with a newly appointed Vulnerability Manager to ensure vulnerabilities are tracked, prioritised and resolved Supporting and improving endpoint patching processes where needed Managing remediation activity across both internal teams and third-party providers Helping document process improvements and build a more scalable vulnerability remediation approach Environment Cloud-first endpoint environment Windows 11 estate using Autopilot and Intune MS Defender for Endpoint SCCM/MECM still used for key on-prem device management, including critical payment-related estate Established patching lifecycle with opportunity to improve processes further What we re looking for Strong infrastructure/endpoint engineering background Experience with MS Defender and vulnerability remediation and patch management Good understanding of Intune and SCCM/MECM Ability to work from large vulnerability datasets and turn them into clear remediation plans Confidence dealing with third parties, pushing for action, and managing accountability Able to prioritise effectively in a fast-moving environment Strong communication skills and the ability to work closely with both technical teams and security stakeholders Experience in Apple Business Manager, Meraki Systems Manager ideal. Ideal background You may have worked in roles focused on: Endpoint management Patch and vulnerability remediation Infrastructure engineering EUC / modern workplace engineering Security remediation within infrastructure teams Why this role? Opportunity to take ownership of a high-impact vulnerability remediation workload Work alongside a dedicated Vulnerability Manager in a business investing in security improvement Join a mature endpoint environment where you can make measurable improvements quickly
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 23, 2026
Full time
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 23, 2026
Full time
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London £38,000 - £40,000 Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance About Us Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy. The Opportunity We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded. Required Technical Skills • Windows Server 2019, 2022 and 2025 • Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams • Mobile device management, including Microsoft Intune and Endpoint Manager • Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA • Active Directory, Group Policy and hybrid identity • Hyper V and VMware virtualisation • Windows, macOS and iPadOS desktop and device support • DNS and DHCP • Networking fundamentals: firewalls, routing, NAT, VLANs and switching • Wi Fi technologies, including UniFi or equivalent enterprise platforms • Firewall management, ideally SonicWall or similar • VPN technologies, including SSL and site to site • PC and laptop hardware diagnostics and build Desirable Skills • Jamf Pro or Jamf School for Apple device management • Microsoft Azure infrastructure and administration • Apple Business Manager and Apple School Manager • Google Workspace and Chrome device management • DNS filtering platforms such as DNSFilter or Cisco Umbrella • Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup • Cyber Essentials and Cyber Essentials Plus experience • Safeguarding technologies used in education, such as Senso or Classroom Cloud • VoIP and cloud telephony platforms Qualifications Any of the following would be an advantage: • Degree level IT qualification or equivalent demonstrable industry experience • Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator • Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104) • Jamf Certified Associate or Jamf Certified Tech • CompTIA Network+ or Security+ General Requirements • Two or more years in a client facing, hands on technical role • Excellent verbal and written communication skills • Positive, can do attitude with the confidence to engage stakeholders at all levels • Genuine passion for IT and technology • Five or more GCSEs including English • Smart, professional appearance The Package • £38,000 to £40,000 per annum, depending on experience • Contributory pension scheme • Generous mileage allowance for business travel • 20 days annual leave plus UK public holidays • Your birthday off as an additional day of leave • Ongoing training and certification support • Friendly, collaborative team environment Apply today and be part of a team using technology to drive real-world sustainability impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 23, 2026
Full time
The Role at a Glance: Senior IT Support Engineer Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London £38,000 - £40,000 Plus Benefits inc. 20 days holiday + Public Holidays + Birthday Off, Pension Scheme, Generous Mileage Allowance About Us Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy. The Opportunity We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded. Required Technical Skills • Windows Server 2019, 2022 and 2025 • Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams • Mobile device management, including Microsoft Intune and Endpoint Manager • Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA • Active Directory, Group Policy and hybrid identity • Hyper V and VMware virtualisation • Windows, macOS and iPadOS desktop and device support • DNS and DHCP • Networking fundamentals: firewalls, routing, NAT, VLANs and switching • Wi Fi technologies, including UniFi or equivalent enterprise platforms • Firewall management, ideally SonicWall or similar • VPN technologies, including SSL and site to site • PC and laptop hardware diagnostics and build Desirable Skills • Jamf Pro or Jamf School for Apple device management • Microsoft Azure infrastructure and administration • Apple Business Manager and Apple School Manager • Google Workspace and Chrome device management • DNS filtering platforms such as DNSFilter or Cisco Umbrella • Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup • Cyber Essentials and Cyber Essentials Plus experience • Safeguarding technologies used in education, such as Senso or Classroom Cloud • VoIP and cloud telephony platforms Qualifications Any of the following would be an advantage: • Degree level IT qualification or equivalent demonstrable industry experience • Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator • Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104) • Jamf Certified Associate or Jamf Certified Tech • CompTIA Network+ or Security+ General Requirements • Two or more years in a client facing, hands on technical role • Excellent verbal and written communication skills • Positive, can do attitude with the confidence to engage stakeholders at all levels • Genuine passion for IT and technology • Five or more GCSEs including English • Smart, professional appearance The Package • £38,000 to £40,000 per annum, depending on experience • Contributory pension scheme • Generous mileage allowance for business travel • 20 days annual leave plus UK public holidays • Your birthday off as an additional day of leave • Ongoing training and certification support • Friendly, collaborative team environment Apply today and be part of a team using technology to drive real-world sustainability impact. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
IT Engineer Location: London Salary: Competitive Vacancy Type: Permanent, Full Time Closing date: 5th of June 2026 About Us Forresters IP LLP is a leading full service intellectual property firm with an international client base. We have offices located in Birmingham, Liverpool, London and Munich. Since being established in 1884, we have grown from a regional firm into an international practice. Despite our long history we are a modern firm with a fresh approach to our clients requirements. We are rated as one of the leading intellectual property firms in the UK. The Role We are currently recruiting an IT Engineer to join our friendly team in our London office. This position is an ideal opportunity for someone who already has some experience in a similar role and is looking to build upon this experience and learn new skills to continue their career. As an IT Engineer you will carry out all manner of IT support duties including first/second line support to users across the firm including three remote sites. Regular travel to our other UK offices will be required, occasionally at short notice. Main duties and responsibilities You will play a key role in supporting users across all Forresters offices while helping to maintain and improve the organisation s IT infrastructure. The role involves participating in IT projects, maintaining documentation, and providing technical support across servers, networking, databases, and end-user systems. Key responsibilities include: Leading and supporting IT projects, including server installations, database management, and IT security initiatives. Installing and configuring computer hardware and software. Providing technical support for users, including troubleshooting hardware, software, and peripheral issues. Liaising with third-party support providers to resolve technical problems. Collaborating with and supporting other members of the IT team. Performing and monitoring backup checks to ensure data integrity and system reliability. Essential skills required for this role Demonstrable experience working in a fast-paced IT support environment, in a professional services company. Strong communication skills, with the ability to interact professionally with users, colleagues, management, and third-party providers both in person and over the phone. Able to deal with queries efficiently, prioritising and logging issues, and acting accordingly. Please Note: For a list of the full job description and skills required for this role, click the link below. Technical skills Essential Experience: Server builds including application software. Workstation and laptop builds (Windows 11, device imaging) Creating and maintaining users (e.g. Windows AD domain 2016 and above, Entra, Exchange Online, MS Office 365) User support (e.g. PC driver and hardware issues, software issues, printer issues, telephony) Mobile telephony and device support (Apple iOS based devices, or similar) Project Skills (e.g. new software roll-out, new hardware roll-out, documentation of key work) Desirable Experience: Experience or exposure to the following technologies and systems would be advantageous: IPMS systems Document management systems CRM systems Digital dictation SaaS and other cloud-based systems Qualifications The following certifications would be beneficial: Microsoft certifications COMPTIA certifications The Package From starting: An attractive and competitive salary based on experience A pleasant, supportive and friendly working environment Flexible working core hours and hybrid working 35 hour week 26 days annual leave, increasing by one day with each complete year of service, to a maximum of 31 days, in addition to bank holidays Life Assurance cover Employee Assistance Programme Mutual pension contribution of up to 5% Smart casual dress code Giving Something Back - a paid day off once a year to volunteer at a charity of your choice Access to our Perks which provides discount codes or money back on different websites including gym membership. Social events After successful completion of probationary period: Health Cash plan Cyclescheme Season Ticket Loan Enhanced family friendly benefits To Apply If you feel you are a suitable candidate and would like to work for the Forresters, please click apply to be redirected to their website to complete your application. Please note that we reserve the right to bring forward the closing date in the event that we receive sufficient applications. If you haven t heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion, and we wish you well in your job search. Please strictly no agencies.
May 21, 2026
Full time
IT Engineer Location: London Salary: Competitive Vacancy Type: Permanent, Full Time Closing date: 5th of June 2026 About Us Forresters IP LLP is a leading full service intellectual property firm with an international client base. We have offices located in Birmingham, Liverpool, London and Munich. Since being established in 1884, we have grown from a regional firm into an international practice. Despite our long history we are a modern firm with a fresh approach to our clients requirements. We are rated as one of the leading intellectual property firms in the UK. The Role We are currently recruiting an IT Engineer to join our friendly team in our London office. This position is an ideal opportunity for someone who already has some experience in a similar role and is looking to build upon this experience and learn new skills to continue their career. As an IT Engineer you will carry out all manner of IT support duties including first/second line support to users across the firm including three remote sites. Regular travel to our other UK offices will be required, occasionally at short notice. Main duties and responsibilities You will play a key role in supporting users across all Forresters offices while helping to maintain and improve the organisation s IT infrastructure. The role involves participating in IT projects, maintaining documentation, and providing technical support across servers, networking, databases, and end-user systems. Key responsibilities include: Leading and supporting IT projects, including server installations, database management, and IT security initiatives. Installing and configuring computer hardware and software. Providing technical support for users, including troubleshooting hardware, software, and peripheral issues. Liaising with third-party support providers to resolve technical problems. Collaborating with and supporting other members of the IT team. Performing and monitoring backup checks to ensure data integrity and system reliability. Essential skills required for this role Demonstrable experience working in a fast-paced IT support environment, in a professional services company. Strong communication skills, with the ability to interact professionally with users, colleagues, management, and third-party providers both in person and over the phone. Able to deal with queries efficiently, prioritising and logging issues, and acting accordingly. Please Note: For a list of the full job description and skills required for this role, click the link below. Technical skills Essential Experience: Server builds including application software. Workstation and laptop builds (Windows 11, device imaging) Creating and maintaining users (e.g. Windows AD domain 2016 and above, Entra, Exchange Online, MS Office 365) User support (e.g. PC driver and hardware issues, software issues, printer issues, telephony) Mobile telephony and device support (Apple iOS based devices, or similar) Project Skills (e.g. new software roll-out, new hardware roll-out, documentation of key work) Desirable Experience: Experience or exposure to the following technologies and systems would be advantageous: IPMS systems Document management systems CRM systems Digital dictation SaaS and other cloud-based systems Qualifications The following certifications would be beneficial: Microsoft certifications COMPTIA certifications The Package From starting: An attractive and competitive salary based on experience A pleasant, supportive and friendly working environment Flexible working core hours and hybrid working 35 hour week 26 days annual leave, increasing by one day with each complete year of service, to a maximum of 31 days, in addition to bank holidays Life Assurance cover Employee Assistance Programme Mutual pension contribution of up to 5% Smart casual dress code Giving Something Back - a paid day off once a year to volunteer at a charity of your choice Access to our Perks which provides discount codes or money back on different websites including gym membership. Social events After successful completion of probationary period: Health Cash plan Cyclescheme Season Ticket Loan Enhanced family friendly benefits To Apply If you feel you are a suitable candidate and would like to work for the Forresters, please click apply to be redirected to their website to complete your application. Please note that we reserve the right to bring forward the closing date in the event that we receive sufficient applications. If you haven t heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion, and we wish you well in your job search. Please strictly no agencies.
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we continue to deliver innovative digital services that matter. Role Overview We are looking for a Senior iOS Developer to design, build, and maintain high-quality native iOS applications for a UK government client. You will work as part of a multidisciplinary agile team, delivering user-centred mobile experiences that meet Government Digital Service (GDS) standards and accessibility requirements. This is a hands-on technical role operating within structured and governed environments where security, performance, accessibility, and reliability are critical to service success. Key Responsibilities Design, develop, and maintain native iOS applications using Swift Collaborate with UX designers, product owners, and Back End developers to translate requirements into robust, accessible mobile experiences Write clean, testable, well-documented code following established coding standards and architectural patterns Implement and maintain CI/CD pipelines for automated builds, testing, and deployment Ensure applications meet WCAG 2.2 accessibility standards and GDS service standards Conduct code reviews and contribute to engineering best practices within the team Integrate with RESTful APIs and Back End services, working closely with API developers Troubleshoot and resolve performance issues, crashes, and production defects Support App Store submission processes and manage release cycles Contribute to technical documentation, architecture decisions, and sprint ceremonies Essential Skills & Experience Strong experience in native iOS development using Swift Solid understanding of iOS SDK, Xcode, and the Apple development ecosystem Experience with common iOS architectural patterns (eg MVVM, VIPER, Clean Architecture) Proficiency with iOS frameworks such as UIKit, SwiftUI, Combine, Core Data, or equivalent Experience writing unit tests, UI tests, and working with test-driven development practices Hands-on experience with CI/CD tools (eg Xcode Cloud, Fastlane, Jenkins, Azure DevOps) Understanding of RESTful API integration and networking best practices Familiarity with accessibility standards (WCAG 2.2) and building inclusive mobile interfaces Experience working in Agile or hybrid delivery models (Scrum, Kanban) Experience working in regulated, security-conscious, or high-assurance environments Desirable Experience delivering mobile applications within a UK public-sector or government context Familiarity with GDS service standards, the Technology Code of Practice, and the GOV.UK Design System Experience with mobile analytics, crash reporting, and APM tools (eg Firebase, Dynatrace, App Center) Understanding of secure coding practices and mobile security frameworks (eg OWASP Mobile) Experience with mobile device management (MDM) or enterprise distribution Familiarity with cross-platform considerations, even if primarily native-focused Scope & Accountability Responsible for hands-on design, development, and maintenance of iOS applications Owns the quality and technical integrity of assigned mobile deliverables and code Contributes technical analysis and recommendations to the wider delivery team Accountable for timely delivery of agreed development activities within sprint cycles Our Commitment to Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where everyone is respected, valued, and supported. We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.
May 21, 2026
Full time
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we continue to deliver innovative digital services that matter. Role Overview We are looking for a Senior iOS Developer to design, build, and maintain high-quality native iOS applications for a UK government client. You will work as part of a multidisciplinary agile team, delivering user-centred mobile experiences that meet Government Digital Service (GDS) standards and accessibility requirements. This is a hands-on technical role operating within structured and governed environments where security, performance, accessibility, and reliability are critical to service success. Key Responsibilities Design, develop, and maintain native iOS applications using Swift Collaborate with UX designers, product owners, and Back End developers to translate requirements into robust, accessible mobile experiences Write clean, testable, well-documented code following established coding standards and architectural patterns Implement and maintain CI/CD pipelines for automated builds, testing, and deployment Ensure applications meet WCAG 2.2 accessibility standards and GDS service standards Conduct code reviews and contribute to engineering best practices within the team Integrate with RESTful APIs and Back End services, working closely with API developers Troubleshoot and resolve performance issues, crashes, and production defects Support App Store submission processes and manage release cycles Contribute to technical documentation, architecture decisions, and sprint ceremonies Essential Skills & Experience Strong experience in native iOS development using Swift Solid understanding of iOS SDK, Xcode, and the Apple development ecosystem Experience with common iOS architectural patterns (eg MVVM, VIPER, Clean Architecture) Proficiency with iOS frameworks such as UIKit, SwiftUI, Combine, Core Data, or equivalent Experience writing unit tests, UI tests, and working with test-driven development practices Hands-on experience with CI/CD tools (eg Xcode Cloud, Fastlane, Jenkins, Azure DevOps) Understanding of RESTful API integration and networking best practices Familiarity with accessibility standards (WCAG 2.2) and building inclusive mobile interfaces Experience working in Agile or hybrid delivery models (Scrum, Kanban) Experience working in regulated, security-conscious, or high-assurance environments Desirable Experience delivering mobile applications within a UK public-sector or government context Familiarity with GDS service standards, the Technology Code of Practice, and the GOV.UK Design System Experience with mobile analytics, crash reporting, and APM tools (eg Firebase, Dynatrace, App Center) Understanding of secure coding practices and mobile security frameworks (eg OWASP Mobile) Experience with mobile device management (MDM) or enterprise distribution Familiarity with cross-platform considerations, even if primarily native-focused Scope & Accountability Responsible for hands-on design, development, and maintenance of iOS applications Owns the quality and technical integrity of assigned mobile deliverables and code Contributes technical analysis and recommendations to the wider delivery team Accountable for timely delivery of agreed development activities within sprint cycles Our Commitment to Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where everyone is respected, valued, and supported. We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.
My client seeks to recruit a seasoned desktop support engineer - you will join a team supporting in the investigation and resolution of Desktop issues in a 1st / 2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to. Previous experience of supporting Exec / C-Suite users, providing a white glove service is a must! This prestige customer site requires an onsite presence, working within a team and supporting during the hours of 08.00-18.00 (rota basis), strong communication skills are essential to complement your technical skills: Windows Operating Systems, PC & Laptop hardware setup, configuration and support, Apple knowledge primarily iphones and pads, network understanding, combined with a self starter attitude.
May 21, 2026
Contractor
My client seeks to recruit a seasoned desktop support engineer - you will join a team supporting in the investigation and resolution of Desktop issues in a 1st / 2nd line capacity, acting as a central escalation point in resolving and ensuring that SLA's are adherred to. Previous experience of supporting Exec / C-Suite users, providing a white glove service is a must! This prestige customer site requires an onsite presence, working within a team and supporting during the hours of 08.00-18.00 (rota basis), strong communication skills are essential to complement your technical skills: Windows Operating Systems, PC & Laptop hardware setup, configuration and support, Apple knowledge primarily iphones and pads, network understanding, combined with a self starter attitude.
EUC Engineer MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Exposure to cloud technologies and SaaS platforms Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)
May 21, 2026
Full time
EUC Engineer MacOS / Apple Devices / Cloud Technologies Based onsite in Gloucester We are seeking an experienced and proactive EUC Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, alongside a solid understanding of networking and cloud platforms. Key Responsibilities Provide end-user support and administration for MacOS, Apple laptops, and mobile devices Configure, deploy, and manage Apple hardware across the business Support modern workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity Work with cloud technologies including Microsoft 365, Azure, Google Workspace, or similar platforms Support device security, patching, compliance, and asset management Collaborate with infrastructure and security teams on projects and improvements Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Proven experience in an EUC / Desktop Support / Endpoint Engineering role Strong knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile devices in enterprise environments Understanding of networking fundamentals and troubleshooting Exposure to cloud technologies and SaaS platforms Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable Knowledge of Microsoft 365 and identity/access management solutions Excellent communication and problem-solving skills Desirable Skills Apple certifications or relevant technical certifications Experience in hybrid cloud environments Scripting or automation knowledge (Bash, PowerShell, or similar)
Mobile Engineer (Contract) Duration: 12 Months (Possibility for extension) Location: Bromley/Hybrid (3 day per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile The Corporate Mobile organization forms part of Employee Experience Technology (EET) and is responsible for the Bank's Mobile strategy, managing a portfolio of mobile products and services including mobile applications for over 80,000 employees and devices globally. The role requires a collegial yet assertive approach when working among, coordinating with but ultimately ensuring compliance of all Architecture, Engineering and Operational standards. The person will be part of an amazing engineering team who have responsibility for engineering activities on our current global mobile platform as well as future state deliverables working with multiple technologies, reporting to a Senior Mobile Engineer within the team. Key Responsibilities: Application configuration and engineering of our existing platform with a strategic view on our future state Deliver an amazing employee experience of our products and services, with an automation first mindset Liaison with Global Information Security, Operations, Product, Engineering, Architecture and Vendors to deliver robust mobile platforms and solutions Management of technical input into Book of Work Entries Development of high and low level designs to meet bank requirements and security demands Execution of testing and validation in lower level environments Continual ownership for the accuracy and completeness of all technical documentation Represent technical requirements for the deployment of new services Participate in regular requirements meetings to groom backlog and agree feature releases Provide best practice application engineering framework and architecture to ensure performant and functional mobile solutions Skills & Experience: Experience of engineering activities on Blackberry UEM / Intune environment Experience of working with application signing teams to publish mobile applications Policy structure and management via MDM for enterprise grade mobile solutions Experience of both Apple and Android Enterprise Management technology (Apple Business Manager / KNOX / Google ZT Experience of Mobile Threat Defence technology Experience of Cloud technology in support of mobile solutions (Azure / AWS) Automation experience with powershell, python or other solutions ITIL process knowledge Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 19, 2026
Contractor
Mobile Engineer (Contract) Duration: 12 Months (Possibility for extension) Location: Bromley/Hybrid (3 day per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile The Corporate Mobile organization forms part of Employee Experience Technology (EET) and is responsible for the Bank's Mobile strategy, managing a portfolio of mobile products and services including mobile applications for over 80,000 employees and devices globally. The role requires a collegial yet assertive approach when working among, coordinating with but ultimately ensuring compliance of all Architecture, Engineering and Operational standards. The person will be part of an amazing engineering team who have responsibility for engineering activities on our current global mobile platform as well as future state deliverables working with multiple technologies, reporting to a Senior Mobile Engineer within the team. Key Responsibilities: Application configuration and engineering of our existing platform with a strategic view on our future state Deliver an amazing employee experience of our products and services, with an automation first mindset Liaison with Global Information Security, Operations, Product, Engineering, Architecture and Vendors to deliver robust mobile platforms and solutions Management of technical input into Book of Work Entries Development of high and low level designs to meet bank requirements and security demands Execution of testing and validation in lower level environments Continual ownership for the accuracy and completeness of all technical documentation Represent technical requirements for the deployment of new services Participate in regular requirements meetings to groom backlog and agree feature releases Provide best practice application engineering framework and architecture to ensure performant and functional mobile solutions Skills & Experience: Experience of engineering activities on Blackberry UEM / Intune environment Experience of working with application signing teams to publish mobile applications Policy structure and management via MDM for enterprise grade mobile solutions Experience of both Apple and Android Enterprise Management technology (Apple Business Manager / KNOX / Google ZT Experience of Mobile Threat Defence technology Experience of Cloud technology in support of mobile solutions (Azure / AWS) Automation experience with powershell, python or other solutions ITIL process knowledge Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8 00, Monday to Friday You ll own the helpdesk. Not just work on it. We re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You ll be the primary point of contact for approximately 35 clients and 300 endpoints. You ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn t a chaotic startup where the goalposts move every week. It s a structured environment where quality, reliability, and clear communication are what matter most. What you ll actually be doing You ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can t print, when a mailbox is full, when a server needs attention, you re the person who fixes it and closes the loop. Beyond ticket resolution, you ll build and maintain SOPs and technical documentation so that the knowledge doesn t live only in your head. You ll communicate directly with clients, setting expectations and providing updates without being asked. And you ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you ll fit here. What we need from you Non-negotiables: You ll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we ll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we re not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn t the right role. We ve learned the hard way what happens when someone technically capable doesn t communicate well or manage their own time. We d rather find the right person than rush to fill the seat. What s in it for you £38,000 £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That s well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We re building something, and the right person will grow with us. A structured, supportive environment. You ll report to our Service Delivery Manager, who is technical, experienced, and available. You won t be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We ve been supporting regulated firms and growing businesses across London since 2014. We re not a faceless MSP churning through break-fix tickets. We re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right. If that resonates with you, we d like to hear from you. How to apply Apply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we ll read it. We re hiring one engineer for this role and we re moving promptly. We respect your time: our process is structured but not drawn out, and we ll keep you informed at every stage.
May 19, 2026
Full time
Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8 00, Monday to Friday You ll own the helpdesk. Not just work on it. We re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You ll be the primary point of contact for approximately 35 clients and 300 endpoints. You ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn t a chaotic startup where the goalposts move every week. It s a structured environment where quality, reliability, and clear communication are what matter most. What you ll actually be doing You ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can t print, when a mailbox is full, when a server needs attention, you re the person who fixes it and closes the loop. Beyond ticket resolution, you ll build and maintain SOPs and technical documentation so that the knowledge doesn t live only in your head. You ll communicate directly with clients, setting expectations and providing updates without being asked. And you ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you ll fit here. What we need from you Non-negotiables: You ll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we ll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we re not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn t the right role. We ve learned the hard way what happens when someone technically capable doesn t communicate well or manage their own time. We d rather find the right person than rush to fill the seat. What s in it for you £38,000 £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That s well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We re building something, and the right person will grow with us. A structured, supportive environment. You ll report to our Service Delivery Manager, who is technical, experienced, and available. You won t be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We ve been supporting regulated firms and growing businesses across London since 2014. We re not a faceless MSP churning through break-fix tickets. We re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right. If that resonates with you, we d like to hear from you. How to apply Apply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we ll read it. We re hiring one engineer for this role and we re moving promptly. We respect your time: our process is structured but not drawn out, and we ll keep you informed at every stage.
Advanced HGV / PSV Technician - Night Shift A leading London bus operator is looking for skilled and motivated Level 3 HGV/PSV Technicians to join its growing engineering team across multiple London depots. This is a night shift role working a 4-on / 4-off rotation, giving you excellent work-life balance with plenty of time off throughout the year, alongside strong earning potential and optional overtime opportunities. Hours: 6:00pm - 6:00am The Role As an Advanced Engineer, you'll play a key part in keeping a modern fleet operating safely and efficiently. You'll be responsible for carrying out inspections, diagnostics, repairs and maintenance on buses to the highest standards. Duties Include: Carrying out servicing, maintenance and repairs on HGV/PSV vehicles Diagnosing mechanical and electrical faults Using tablet-based systems to complete job records and inspections Ensuring all work is completed in line with health & safety standards Supporting vehicle reliability and fleet availability What We're Looking For NVQ Level 3 / City & Guilds Level 3 in HGV or PSV Maintenance & Repair (or equivalent) Previous experience working on heavy vehicles, buses or commercial fleets Strong fault-finding and diagnostic skills Ability to work independently and as part of a team Good understanding of workshop health & safety procedures Comfortable using digital workshop systems and diagnostic equipment Desirable: IRTEC accreditation PCV licence (training can be provided if required) What's On Offer £28.28 per hour night shift rate Permanent full-time opportunity 4 nights on / 4 nights off shift pattern Overtime available Free travel benefits across TfL routes Company pension scheme Life assurance Employee assistance programme including counselling and legal support Retail discounts with major brands including Apple, Nike, Adidas, Odeon, Sainsbury's and more Location: Various London depots available including South, West and Central London locations. If you're an experienced HGV or PSV Technician looking for a secure long-term opportunity with excellent benefits and work-life balance, apply today. If you're interested, please contact Skills and quote job ref: 74956
May 19, 2026
Full time
Advanced HGV / PSV Technician - Night Shift A leading London bus operator is looking for skilled and motivated Level 3 HGV/PSV Technicians to join its growing engineering team across multiple London depots. This is a night shift role working a 4-on / 4-off rotation, giving you excellent work-life balance with plenty of time off throughout the year, alongside strong earning potential and optional overtime opportunities. Hours: 6:00pm - 6:00am The Role As an Advanced Engineer, you'll play a key part in keeping a modern fleet operating safely and efficiently. You'll be responsible for carrying out inspections, diagnostics, repairs and maintenance on buses to the highest standards. Duties Include: Carrying out servicing, maintenance and repairs on HGV/PSV vehicles Diagnosing mechanical and electrical faults Using tablet-based systems to complete job records and inspections Ensuring all work is completed in line with health & safety standards Supporting vehicle reliability and fleet availability What We're Looking For NVQ Level 3 / City & Guilds Level 3 in HGV or PSV Maintenance & Repair (or equivalent) Previous experience working on heavy vehicles, buses or commercial fleets Strong fault-finding and diagnostic skills Ability to work independently and as part of a team Good understanding of workshop health & safety procedures Comfortable using digital workshop systems and diagnostic equipment Desirable: IRTEC accreditation PCV licence (training can be provided if required) What's On Offer £28.28 per hour night shift rate Permanent full-time opportunity 4 nights on / 4 nights off shift pattern Overtime available Free travel benefits across TfL routes Company pension scheme Life assurance Employee assistance programme including counselling and legal support Retail discounts with major brands including Apple, Nike, Adidas, Odeon, Sainsbury's and more Location: Various London depots available including South, West and Central London locations. If you're an experienced HGV or PSV Technician looking for a secure long-term opportunity with excellent benefits and work-life balance, apply today. If you're interested, please contact Skills and quote job ref: 74956
Senior Electrcial Design Engineer Required Bristol Location True are partnered with a growing independent MEP consultancy, supporting commercial and residential clients across the UK. Their projects include refurbishments, ground-up developments, city-center schemes, mixed-use projects, high-end residential, and commercial fit-outs for developers and architects. They are looking to appoint a Senior Electrical Engineer to support the Director in leading projects, with a long-term view of stepping into a Partner-level role and heading up electrical across the business. This role offers autonomy to manage clients, mentor junior engineers, and lead the delivery of high-quality design solutions across all RIBA stages, while playing a key role in shaping the strategic direction and growth of the team. Senior Electrical Design Engineer Package: Base salary: Up to 60k (DOE) + package Annual bonus Pension Flexible working Holidays: 25 days + bank holidays Career progression: Clear path to Electrical Director Senior Electrcial Design Engineer please apple, we'll be in contact in 24 /48 hours.
Oct 07, 2025
Full time
Senior Electrcial Design Engineer Required Bristol Location True are partnered with a growing independent MEP consultancy, supporting commercial and residential clients across the UK. Their projects include refurbishments, ground-up developments, city-center schemes, mixed-use projects, high-end residential, and commercial fit-outs for developers and architects. They are looking to appoint a Senior Electrical Engineer to support the Director in leading projects, with a long-term view of stepping into a Partner-level role and heading up electrical across the business. This role offers autonomy to manage clients, mentor junior engineers, and lead the delivery of high-quality design solutions across all RIBA stages, while playing a key role in shaping the strategic direction and growth of the team. Senior Electrical Design Engineer Package: Base salary: Up to 60k (DOE) + package Annual bonus Pension Flexible working Holidays: 25 days + bank holidays Career progression: Clear path to Electrical Director Senior Electrcial Design Engineer please apple, we'll be in contact in 24 /48 hours.
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
Oct 07, 2025
Full time
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
My client are an IT consultancy specialising in all things IT support. Start Date: 20/10/25 End Date: 2030/04/26 Pay Grade/Rate PAY- £17.98 Location: Blackfriars London Job Description Our Ring Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts including government and banking customers so you will be required to gain clearances for a number of different customers including Government SC. An apprentice on the Ring Fenced Team should have the ability to quickly learn and support the following: Basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo Mac OS, desktop and Mac Book MS Office products - Office 365 and Teams Apple, Android and other mobile devices Navigate around the OS, to find and recreate desktop shortcuts Moves and changes and set up workstations Excellent customer skills This role requires an active SC Clearance
Oct 03, 2025
Contractor
My client are an IT consultancy specialising in all things IT support. Start Date: 20/10/25 End Date: 2030/04/26 Pay Grade/Rate PAY- £17.98 Location: Blackfriars London Job Description Our Ring Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts including government and banking customers so you will be required to gain clearances for a number of different customers including Government SC. An apprentice on the Ring Fenced Team should have the ability to quickly learn and support the following: Basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo Mac OS, desktop and Mac Book MS Office products - Office 365 and Teams Apple, Android and other mobile devices Navigate around the OS, to find and recreate desktop shortcuts Moves and changes and set up workstations Excellent customer skills This role requires an active SC Clearance
We are looking for aSenior EUC Mac Support Engineer to provide expert technical leadership and support within the End User Compute team. Building on your extensive Apple expertise, you will deliver advanced 3rd line support, contribute to solution design, and mentor junior Mac Engineers. You will also help shape endpoint architecture, support Zero Trust Security adoption, and ensure the timely res click apply for full job details
Oct 02, 2025
Contractor
We are looking for aSenior EUC Mac Support Engineer to provide expert technical leadership and support within the End User Compute team. Building on your extensive Apple expertise, you will deliver advanced 3rd line support, contribute to solution design, and mentor junior Mac Engineers. You will also help shape endpoint architecture, support Zero Trust Security adoption, and ensure the timely res click apply for full job details
IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator Location: Watford, Hertfordshire Salary: 38,500pa to 41,500pa + Extensive Benefits & Personal Development & Training Requirements: DBS Check Full UK Driving License The Technical Landscape Includes: - Intune / Autopilot / Hybrid Network Support, Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Intune / Autopilot / Hybrid Network Support / Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IP Telephony, Power Shell, SCCM / Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins 10/11, SCCM / Endpoint. Cisco and Hybrid Network Support: - Will make up around 30-40% of this role and while it's not a pure Network Administrator post, and as the successful candidate, you will have access to the clients Core Infrastructure. About the Organisation: - Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. About the Opportunity: - The client is currently seeking an IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator to provide expert-level technical support across multiple sites. About the Role - On a daily basis, you will work with infrastructure, applications support and deskside support colleagues to provide infrastructure support for all group core and non-core IT systems, including user management, system upgrades, patching, releases, and fault resolution. About the Role Requirements: - You will need to build and manage Windows Servers, Configure Cisco Switches and Routers, set and monitor backup routines, configure firewalls, and provide 3rd Line Support, Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IP Telephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in an enterprise environment as an Infrastructure Engineer or similar role. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. This is a full-time, permanent position, working 37 hours per week in Watford. Call John McManus at Experis IT on (phone number removed) to apply or learn more.
Oct 02, 2025
Full time
IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator Location: Watford, Hertfordshire Salary: 38,500pa to 41,500pa + Extensive Benefits & Personal Development & Training Requirements: DBS Check Full UK Driving License The Technical Landscape Includes: - Intune / Autopilot / Hybrid Network Support, Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Intune / Autopilot / Hybrid Network Support / Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IP Telephony, Power Shell, SCCM / Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins 10/11, SCCM / Endpoint. Cisco and Hybrid Network Support: - Will make up around 30-40% of this role and while it's not a pure Network Administrator post, and as the successful candidate, you will have access to the clients Core Infrastructure. About the Organisation: - Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. About the Opportunity: - The client is currently seeking an IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator to provide expert-level technical support across multiple sites. About the Role - On a daily basis, you will work with infrastructure, applications support and deskside support colleagues to provide infrastructure support for all group core and non-core IT systems, including user management, system upgrades, patching, releases, and fault resolution. About the Role Requirements: - You will need to build and manage Windows Servers, Configure Cisco Switches and Routers, set and monitor backup routines, configure firewalls, and provide 3rd Line Support, Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IP Telephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in an enterprise environment as an Infrastructure Engineer or similar role. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. This is a full-time, permanent position, working 37 hours per week in Watford. Call John McManus at Experis IT on (phone number removed) to apply or learn more.
If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up Techbase (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities Provide 2nd line desktop support for Mac and Windows users across the organisation. Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. Use Jamf for Mac management and SCCM/Intune for Windows environments. Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. Support meeting room technology (AVI), including video conferencing and presentations. Provide remote support using tools such as Bomgar (experience with other platforms acceptable). Manage tickets effectively through ServiceNow, following ITIL-aligned processes. Maintain and troubleshoot network connectivity, Active Directory, and Azure AD accounts. Provide administration and support for applications including Microsoft 365, Adobe Suite, and OKTA SSO. Support mobile devices, telephony, and collaboration tools. Contribute to knowledge base documentation and continuous improvement of IT support processes. Skills & Experience Required 3+ years' experience in a desktop support or 2nd line IT role. Proven experience supporting Apple Mac environments in a corporate setting. Solid technical proficiency with : Jamf Pro (Apple device management) SCCM/Intune (Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Relevant technical certifications (Apple, Microsoft, ITIL, Jamf) or equivalent experience.
Oct 02, 2025
Full time
If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up Techbase (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities Provide 2nd line desktop support for Mac and Windows users across the organisation. Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. Use Jamf for Mac management and SCCM/Intune for Windows environments. Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. Support meeting room technology (AVI), including video conferencing and presentations. Provide remote support using tools such as Bomgar (experience with other platforms acceptable). Manage tickets effectively through ServiceNow, following ITIL-aligned processes. Maintain and troubleshoot network connectivity, Active Directory, and Azure AD accounts. Provide administration and support for applications including Microsoft 365, Adobe Suite, and OKTA SSO. Support mobile devices, telephony, and collaboration tools. Contribute to knowledge base documentation and continuous improvement of IT support processes. Skills & Experience Required 3+ years' experience in a desktop support or 2nd line IT role. Proven experience supporting Apple Mac environments in a corporate setting. Solid technical proficiency with : Jamf Pro (Apple device management) SCCM/Intune (Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Relevant technical certifications (Apple, Microsoft, ITIL, Jamf) or equivalent experience.
Agricultural and Farming Jobs
Applethwaite, Cumbria
Herdsperson - Cumbria Vacancy Reference: 50330 SD This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Do you have at least 4 years' experience in dairy farming? Do you have experience of regular milking, livestock management and general farm work? Are you able to work in a supportive team to deliver excellent herd performance? The Company: A family-owned successful dairy farm is recruiting for a Herdsperson for a medium sized housed herd. The Job Role: Your role as the Herdsperson will be focused on the milking and feeding of the housed herd. Be confident to manage the daily jobs after milking and able to support where necessary on the farm. Location: Cumbria Salary Package: 30,000 - 45,000 Depending on experience + Accommodation to suit a family Key Responsibilities: The Herdsperson will be responsible for the day-to-day milking of twice a day milking on a rota as part of a team They will report to the Owner and liaise over any issues concerning the herd Support on the management of the herd: milking, calving, young stock, feeding, health monitoring TMR feeding and operate feeder wagon Maintain high levels of animal welfare Monitor herd health Maintain accurate records To work effectively within agreed stakeholders' objectives Candidate Skills and Experience: Proven experience as a Herdsperson of medium to large-scale dairy herd/livestock management and milking Experience of working in a team and being flexible Knowledge of TMR, able to mix up rations and drive feeder wagon AI or foot trimming experience, but this is not essential Calving and calf rearing Dairy tractor operations/ telehandler ticket but this is not essential Health & Safety adherence Sound herd record keeping IT skills: use of herd management software Excellent observation skills of livestock Desirable: At least 4 years' experience in high output dairy AI Certification Foot Trimming Certification Personal Attributes: A good communicator Attention to detail Team player Other: Ability to work flexible hours when required Hold a UK Driving Licence Able to provide excellent references on request How to apply: Please click on the APPLY NOW button. Please send your CV to; Saskia Dowell - Senior Recruitment Resourcer We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
Oct 02, 2025
Full time
Herdsperson - Cumbria Vacancy Reference: 50330 SD This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Do you have at least 4 years' experience in dairy farming? Do you have experience of regular milking, livestock management and general farm work? Are you able to work in a supportive team to deliver excellent herd performance? The Company: A family-owned successful dairy farm is recruiting for a Herdsperson for a medium sized housed herd. The Job Role: Your role as the Herdsperson will be focused on the milking and feeding of the housed herd. Be confident to manage the daily jobs after milking and able to support where necessary on the farm. Location: Cumbria Salary Package: 30,000 - 45,000 Depending on experience + Accommodation to suit a family Key Responsibilities: The Herdsperson will be responsible for the day-to-day milking of twice a day milking on a rota as part of a team They will report to the Owner and liaise over any issues concerning the herd Support on the management of the herd: milking, calving, young stock, feeding, health monitoring TMR feeding and operate feeder wagon Maintain high levels of animal welfare Monitor herd health Maintain accurate records To work effectively within agreed stakeholders' objectives Candidate Skills and Experience: Proven experience as a Herdsperson of medium to large-scale dairy herd/livestock management and milking Experience of working in a team and being flexible Knowledge of TMR, able to mix up rations and drive feeder wagon AI or foot trimming experience, but this is not essential Calving and calf rearing Dairy tractor operations/ telehandler ticket but this is not essential Health & Safety adherence Sound herd record keeping IT skills: use of herd management software Excellent observation skills of livestock Desirable: At least 4 years' experience in high output dairy AI Certification Foot Trimming Certification Personal Attributes: A good communicator Attention to detail Team player Other: Ability to work flexible hours when required Hold a UK Driving Licence Able to provide excellent references on request How to apply: Please click on the APPLY NOW button. Please send your CV to; Saskia Dowell - Senior Recruitment Resourcer We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission. Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can truly thrive? If so, this could be the perfect opportunity for you! Salary: £35,000 - £45,000 Location: Finchley, with a flexible hybrid working option (3 days in the office) Hours: Monday - Friday, 8:30 am - 6:00 pm Interested? Here's more Our client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn't just about technology-it's about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you'll be a key member of the team, providing high-level support to a variety of clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring, and troubleshooting Microsoft Office Suite applications Configuring and testing workstation hardware, mobile devices, and peripheral devices Administering Windows Server and Microsoft 365 environments, including Active Directory, file permissions, backups, and email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4-5 years in a hands-on technical support role, within an MSP environment. You'll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking & Security: Cisco switching, VLANs, routing, firewalls, VPNs, non-Cisco network/firewall tech, wireless technologies Microsoft & Server Technologies: Windows Server, Active Directory, SQL Server, Exchange, Office 365/Microsoft 365 Hardware & Backup: Server hardware (CPU/RAID/SCSI), workstations, mobile devices, data backup, and recovery Other Technologies: Meraki, Apple devices, Azure, Cloud solutions, corporate security stacks Certifications: At least one IT certification is required. Preferred certifications include MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, or Apple. The Ideal Candidate: Not only will you be technically strong, but also an excellent communicator. You can calmly guide clients when they're in a critical situation and can manage multiple priorities in a fast-paced environment. You understand the importance of clear communication, including providing ETAs and pre-project briefings, and can execute tasks successfully in complex IT environments. Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Oct 01, 2025
Full time
Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can truly thrive? If so, this could be the perfect opportunity for you! Salary: £35,000 - £45,000 Location: Finchley, with a flexible hybrid working option (3 days in the office) Hours: Monday - Friday, 8:30 am - 6:00 pm Interested? Here's more Our client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn't just about technology-it's about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you'll be a key member of the team, providing high-level support to a variety of clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring, and troubleshooting Microsoft Office Suite applications Configuring and testing workstation hardware, mobile devices, and peripheral devices Administering Windows Server and Microsoft 365 environments, including Active Directory, file permissions, backups, and email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4-5 years in a hands-on technical support role, within an MSP environment. You'll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking & Security: Cisco switching, VLANs, routing, firewalls, VPNs, non-Cisco network/firewall tech, wireless technologies Microsoft & Server Technologies: Windows Server, Active Directory, SQL Server, Exchange, Office 365/Microsoft 365 Hardware & Backup: Server hardware (CPU/RAID/SCSI), workstations, mobile devices, data backup, and recovery Other Technologies: Meraki, Apple devices, Azure, Cloud solutions, corporate security stacks Certifications: At least one IT certification is required. Preferred certifications include MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, or Apple. The Ideal Candidate: Not only will you be technically strong, but also an excellent communicator. You can calmly guide clients when they're in a critical situation and can manage multiple priorities in a fast-paced environment. You understand the importance of clear communication, including providing ETAs and pre-project briefings, and can execute tasks successfully in complex IT environments. Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.
Sep 26, 2025
Full time
2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.
