5 jobs found

A leading IT Consultancy is seeking a HR Employee Relations Specialist Advisor on a contract basis. You will be needed to work onsite in London 2 times a week. The HR Employee Relations Specialist Advisor must have strong experience in ER and Employment Law. Ideally you would have worked in a business process environment and be able to analyze data. This is an urgent role so ideally you will be available to start within a few weeks. Purpose To provide proactive human resource support to specific business practices in line with the HR strategy and business objectives. Key Responsibilities: Work with UK&I ER leader to support design, develop and implement ER strategies, policies, and trainings in line with organisational requirements to support a positive work environment. Working with the wider HR team to ensure employee complaints and grievances are handled fairly and efficiently. Support and conduct thorough investigations into allegations of misconduct, harassment, or other policy violations. Provide expert advice to managers on employee relations matters, including disciplinary actions and performance management. Ensure all employee relations activities comply with legal and regulatory requirements. Prepare submissions for third party meetings and hearings Partner with UK HRBP's and whole HR Team to create and launch engagement programs to retain, develop and motivate associates to achieve their full potential with a high level of engagement. Support and arrange Townhalls, HR connects/surgeries, BU newsletters, BU and Corporate Induction Proactively suggest new ideas to engage our associates. Desired competencies/behaviours Curious Future focused, inquisitive and open minded; seeks out evolving and innovative ways to add value to the organisation. Personal credibility Builds and delivers professionalism through combining commercial and HR expertise adding value to the organisation and engaging stakeholders and peers. Is resilient and has an ability to find solutions to sometimes complex problems. Collaborative Works effectively and inclusively with a range of people, both within and outside the organisation. Skilled influencer Demonstrates the ability to analyse and understand data and information quickly. Use information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions. Driven to deliver Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation. Has a desire to develop and progress within the HR profession. Flexible outlook Able to deal with uncertainty and to manage a variety of different stakeholders happy to occasionally work flexibly in order to best support business objectives. Required Degree in HR or related discipline. Experience in a similar role providing expert advice to managers and employees preferably in a business process consultancy environment. In-depth knowledge of employment law. Experience preparing ET and WRC submissions desirable. Strong communication skills (verbal & written).

Summary We're looking for a Supporter Relations Officer to play a vital role in delivering outstanding service and strengthening relationships with supporters, members, and visitors. You'll focus on responding to complex queries and complaints with professionalism, empathy, and a solutions-focused mindset, acting as a trusted expert across the organisation enhancing supporter experiences. This is an opportunity to make a real impact by shaping how people feel about their interactions and helping to build lasting engagement. What it's like to work here You'll be joining a collaborative and purpose-led team within Supporter Services, working closely with colleagues across Membership, Holidays, Communications, Digital, and other specialist teams. We encourage curiosity, shared learning, and continuous improvement, with a strong emphasis on delivering a welcoming and inclusive experience for all. We work together to solve problems, share insights, and support one another in managing a diverse range of supporter needs, ensuring that every perspective is valued and respected. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. We work with suppliers based in Exeter and Liverpool so some travel may be required to these locations from time to time, as well as time spent at National Trust locations. There is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing Managing escalated complaints and complex enquiries forms a key part of your role, ensuring each interaction is handled efficiently, fairly, and in line with organisational policies and tone of voice. Acting as a central point of expertise, you'll support colleagues with complaint handling while maintaining consistent standards across teams. You'll use insights drawn from data analysis to help drive improvements, working collaboratively with stakeholders to reduce recurring issues and develop guidance and training. Accurate record-keeping, compliance with data protection requirements, and careful handling of sensitive information remain integral throughout. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We're looking for someone who can demonstrate most of the following. If you don't meet every point, please don't rule yourself out - we value potential and transferable skills. Experience in a customer-focused or service-delivery environment (any sector welcome) Ability to clearly and confidently communicate across different channels Confidence handling complaints or complex enquiries Ability to analyse information and use it to improve processes A calm, thoughtful and collaborative approach Good organisational skills and the ability to manage competing priorities Comfortable using IT systems, including Microsoft Office and CRM databases An understanding of data protection principles An interest in the work and purpose of the National Trust (or a willingness to learn) The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.

Join Our Team as an Internal Sales Representative! Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Internal Sales Representative to join their thriving team in Witham! If you have a passion for sales and exceptional customer service, this could be the perfect opportunity for you. Location: Witham Hours: Monday to Friday, 08:30 am - 5:00 pm (40 hours per week, with a 30-minute unpaid break) Salary: Up to 28,000 per annum (depending on experience) Holidays: 25 days annual leave plus 8 bank holidays Mission Statement To promote and sell the organisation's products and services within an assigned geographic area, product range, or customer account list. The role focuses on securing orders at optimal commercial rates for lower volume sales, in line with company terms and conditions and the highest Environmental, Health & Safety standards. Key Relationships Volume Power Pricer Power Pricer Contracts Team Accessory Sales Specialist Customers & Clients Transport Team Production Team Performance Indicators Quotes per Day Quote Win Percentage /T Above Objective Price Accessory Sales ( ) Tonnes Sold Quote Open Percentage Key Responsibilities Sales & Quoting Negotiate prices and secure lower volume sales using Power Pricing guidelines. Analyse customer requirements and refer enquiries outside scope. Input enquiries into Power Pricing tool and calculate quotes. Quote customers and post won orders to ARMA. Product Promotion Assess customer needs and research projects. Recommend suitable products and added-value services. Calculate and quote accordingly. Customer Engagement Identify and contact prospective, lapsed, and current customers. Build and maintain positive relationships to drive repeat business. Coordinate site visits and refer leads to relevant stakeholders. Share customer and competitor insights internally. Quote Management Monitor and update quote statuses in Power Pricing. Follow up on open quotes and capture lost quotes appropriately. Order Fulfilment Coordinate with Production and Transport teams for delivery. Manage rebar and delivery schedules. Ensure delivery commitments are met. Issue Resolution Proactively identify and prevent customer complaints. Respond to and log complaints in CRM. Analyse complaint trends and escalate as needed. Collaborate with Credit Control to resolve credit issues. Technical Competencies Power Pricing - Advantage ARMA- Advantage CRM Systems - Required Microsoft Excel, Word, PowerPoint, Outlook - Required Success Factors - Advantage If you're eager to advance your career in sales and make a significant impact in the steel industry, we want to hear from you! Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded. Ready to make a difference? Submit your application today and take the first step towards a fulfilling career as an Internal Sales Representative! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Compliance Administrator up to £31k Hybrid Role purpose: The Compliance Officer plays a crucial role in ensuring the organisation operates in full accordance with all relevant UK laws, regulations, and sector best practices. The role protects the charity's reputation and public trust by implementing, maintaining, and improving compliance systems covering statutory obligations, safeguarding, GDPR and data protection, complaints handling, and website & social media content compliance. Working closely with senior managers, the postholder fosters a culture of accountability, transparency, and ethical conduct - enabling us to deliver its mission with integrity and legal compliance. The post holder is responsible for managing the compliance and complaints mailboxes and is the main point of contact for all compliance queries. Main Duties and Responsibilities: Compliance/GDPR Administration •Facilitate the timely signing of funding contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file •Assist in the identification and procurement of software that meets GDPR requirements •Draft, review and manage Data Sharing Agreements with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies •Lead on and drive completion of Data Protection Impact Assessments to identify and mitigate privacy risks related to new or changed data processing activities or new services •Maintain oversight of GDPR compliance documentation and records to demonstrate accountability •Support ongoing monitoring and updating of GDPR policies/procedures, ensuring they reflect current regulations and best practice •Manage and coordinate operational components of security incident management, including response and reporting •Ensure the organisation complies with data breach and subject access request procedures, liaising with all relevant parties including clients •Manage and maintain the Information Asset Register, working with our services to identify information assets, evaluate risks, determine appropriate security measures and audit information provided Complaints Handling: •Review and maintain a robust complaint handling process in line with regulatory requirements and best practices •Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met •Provide regular reports on complaints metrics and provide insights to management •Identify and recommend improvements based on complaints analysis to improve processes, as appropriate Policy & Procedure Management •Draft, review, and update policies and procedures, as required •Monitor changes in regulation, ensuring internal policies align with UK data protection law •Assist with provision of due diligence information to funders and other stakeholders, as required •Liaise with service delivery partners to obtain due diligence information, as appropriate Website & Social Media Content Management: •Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines •Oversee the development of social media policies that align with compliance requirements •Superuser responsibility for social media channels •Monitor social media channels for compliance with internal guidelines and external regulations and collaborate with service teams to ensure that promotional content adheres to compliance standards •Conduct regular audits of website and social media content for compliance risks What you will need •You will have specialist experience in a compliance role with GDPR expertise. •Good understanding of regulatory requirements and data privacy •Proven knowledge of MS 365 applications •Experience of compliant handling •Excellent analytical and problem-solving •Outstanding written and verbal skills •Experience of conducting internal audits is ideal but not essential What you will get in return Hybrid role - 37.5 hours a week Up to £31k If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.