Job title : Project Manager Duration: 6 months initial term Pay: 750 per day PAYE Location: 2 days per week in our Stratford, London office In September 2026, we move to 50% in office across the month About the organisation Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition. About the team The Change Directorate is at the forefront of this organisation's ambition to transform themselves into a data-led regulator, and this work enables them to effectively regulate some of the UK's most complex financial markets. Within the Change Directorate sits the Enforcement & Market Oversight (EMO), Sustainable Finance & International (ESFI) Change Department. They are responsible for the delivery of change to help shape and deliver divisional strategies to meet prioritised policy, regulatory and operational outcomes. They combine project, programme and portfolio management, business and technical architecture, relationship management, business change and business analysis expertise. Responsibilities: This role sits within the Fighting Financial Crime Portfolio where projects seek to improve market integrity and protect consumers by proportionately deterring, detecting and disrupting financial crime You will be responsible for driving and overseeing the delivery of the project to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints You will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered enable benefits to be realised On a day-to-day basis, you will be managing a matrix project team which may include a Business Analyst, Business Change Manager, Project Management Office, technology delivery colleagues and Subject Matter Experts What we're looking for: Minimum : Proven experience as a Project Manager in a change environment or similar Ability to manage complexity, drive progress and deliver results under pressure whilst maintaining focus and adaptability in the face of challenges Proven experience building strong, trust-based relationships with senior stakeholders and colleagues at all levels, with the ability to manage expectations, navigate complex dynamics and using influence and negotiation to drive alignment and support Essential: A proven ability to lead projects, focusing on delivering the most valuable business benefit, outputs and outcomes by co-ordinating the work of colleagues and subject matter experts Ability to demonstrate planning, risk and issue management and governance skills from working on projects in Waterfall or Agile environments Ability to demonstrate budgeting and cost management skills with direct experience of budgetary responsibility, ideally in financial services, for a government or regulatory body or law enforcement agency Ability to communicate clearly and proactively, actively listen and ensure timely, transparent updates to all stakeholders Demonstrable experience with scheduling, resource management, assurance, change control, business case maintenance, benefits management and knowledge management Ability to inspire and motivate team members by fostering a collaborative environment, encouraging ownership and supporting professional growth Navigating organisational politics with tact and professionalism. Balancing competing priorities and personalities, demonstrating resilience and diplomacy to resolve conflicts and maintain momentum Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. What are the next steps? If you are interested in the role, click the apply button and we will get in touch with you to discuss next steps.
May 29, 2026
Contractor
Job title : Project Manager Duration: 6 months initial term Pay: 750 per day PAYE Location: 2 days per week in our Stratford, London office In September 2026, we move to 50% in office across the month About the organisation Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition. About the team The Change Directorate is at the forefront of this organisation's ambition to transform themselves into a data-led regulator, and this work enables them to effectively regulate some of the UK's most complex financial markets. Within the Change Directorate sits the Enforcement & Market Oversight (EMO), Sustainable Finance & International (ESFI) Change Department. They are responsible for the delivery of change to help shape and deliver divisional strategies to meet prioritised policy, regulatory and operational outcomes. They combine project, programme and portfolio management, business and technical architecture, relationship management, business change and business analysis expertise. Responsibilities: This role sits within the Fighting Financial Crime Portfolio where projects seek to improve market integrity and protect consumers by proportionately deterring, detecting and disrupting financial crime You will be responsible for driving and overseeing the delivery of the project to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints You will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered enable benefits to be realised On a day-to-day basis, you will be managing a matrix project team which may include a Business Analyst, Business Change Manager, Project Management Office, technology delivery colleagues and Subject Matter Experts What we're looking for: Minimum : Proven experience as a Project Manager in a change environment or similar Ability to manage complexity, drive progress and deliver results under pressure whilst maintaining focus and adaptability in the face of challenges Proven experience building strong, trust-based relationships with senior stakeholders and colleagues at all levels, with the ability to manage expectations, navigate complex dynamics and using influence and negotiation to drive alignment and support Essential: A proven ability to lead projects, focusing on delivering the most valuable business benefit, outputs and outcomes by co-ordinating the work of colleagues and subject matter experts Ability to demonstrate planning, risk and issue management and governance skills from working on projects in Waterfall or Agile environments Ability to demonstrate budgeting and cost management skills with direct experience of budgetary responsibility, ideally in financial services, for a government or regulatory body or law enforcement agency Ability to communicate clearly and proactively, actively listen and ensure timely, transparent updates to all stakeholders Demonstrable experience with scheduling, resource management, assurance, change control, business case maintenance, benefits management and knowledge management Ability to inspire and motivate team members by fostering a collaborative environment, encouraging ownership and supporting professional growth Navigating organisational politics with tact and professionalism. Balancing competing priorities and personalities, demonstrating resilience and diplomacy to resolve conflicts and maintain momentum Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. What are the next steps? If you are interested in the role, click the apply button and we will get in touch with you to discuss next steps.
Finance Assistant (Accounts Payable) Working basis: Onsite during training at Friars Bridge Road, Ipswich. Once training is completed, the role will move to hybrid basis, 3 days a week onsite. Work Schedule: Monday to Friday, 37.5 hours per week between the hours of 9am - 5.30pm with 30 minutes paid. Positions: 1 Duration: Temporary basis, 6 months with potential to extend. Rate of Pay: £13 per hour PAYE Are you looking for your first role in Finance? Opus People Solutions are recruiting on a temporary basis for Finance Assistant to join our Clients, Vertas, central finance team based in Ipswich. Main Purpose of the Job: Reporting to the Accounts Payable Manager, the role holder's main purpose is to:- Process invoices in an accurate and timely manor Ensure invoices have relevant approvals Complete supplier payment runs Assist in ensuring the Ledger close is done correctly and on time Provide cover for holiday or illness across all three sections of the team Key Relationships: Accounts Payable Manager Transactional Finance Manager Service Heads and Contract Managers Finance Colleagues Main Activities and Responsibilities: Purchase Ledger: To fully understand the purchase to payment process To Process a high volume of Supplier invoices into the system across multiple legal entities To reconcile supplier statements for all legal entities To open and scan the post onto the system daily To maintain the open queries spreadsheets with both internal and external suppliers following up regularly for updates To assist with processing weekly payment runs in the system To assist with answering emails in the Accounts Payable inbox Accounts receivable: Allocate all cash receipts to correct customer / invoice in a timely manner, ensure unallocated cash position is constantly reviewed and kept to an acceptable level Ensure Accounts Receivable Ledger is maintained, with any queries or unidentified balances investigated and resolved Working interactively with and provide support to the Finance Banking Analyst to ensure all cash receipts posted to correct customer account Working interactively with and provide support to the Master Data Assistant to ensure all master data relating to customer accounts are accurate Working interactively with and provide support to the Credit Control Team to assist with any queries that will enable the effective chasing and collection of debt Provide reporting and guidance relating to future customer receipts to the Financial Reporting Manager in order to assist with working capital and cashflow management Develop relationships with stakeholders across the business, enhancing operations knowledge which will support the improvement of internal finance processes With support of Financial Reporting Manager, implement a controlled process of change in respect to Master Data Sales ledger: To fully understand the Sales ledger Process To help process Adhoc Billing from the inbox To assist with the inbox ensuring all emails are responded to with the 5-day turnaround time. Requirements: Experience in Accounts Payable, Sales Ledger, Purchase Ledger, Invoicing, Finance, Payroll, Banking is beneficial but not essential. Can do attitude and eagerness to learn and encourage success within the team. GCSE or equivalent grades in C/4 in Mathematics and English. Commitment to work onsite 5 days a week during training and then to work onsite 3 days a week. Apply Now! Send your CV directly to Niamh on
May 29, 2026
Seasonal
Finance Assistant (Accounts Payable) Working basis: Onsite during training at Friars Bridge Road, Ipswich. Once training is completed, the role will move to hybrid basis, 3 days a week onsite. Work Schedule: Monday to Friday, 37.5 hours per week between the hours of 9am - 5.30pm with 30 minutes paid. Positions: 1 Duration: Temporary basis, 6 months with potential to extend. Rate of Pay: £13 per hour PAYE Are you looking for your first role in Finance? Opus People Solutions are recruiting on a temporary basis for Finance Assistant to join our Clients, Vertas, central finance team based in Ipswich. Main Purpose of the Job: Reporting to the Accounts Payable Manager, the role holder's main purpose is to:- Process invoices in an accurate and timely manor Ensure invoices have relevant approvals Complete supplier payment runs Assist in ensuring the Ledger close is done correctly and on time Provide cover for holiday or illness across all three sections of the team Key Relationships: Accounts Payable Manager Transactional Finance Manager Service Heads and Contract Managers Finance Colleagues Main Activities and Responsibilities: Purchase Ledger: To fully understand the purchase to payment process To Process a high volume of Supplier invoices into the system across multiple legal entities To reconcile supplier statements for all legal entities To open and scan the post onto the system daily To maintain the open queries spreadsheets with both internal and external suppliers following up regularly for updates To assist with processing weekly payment runs in the system To assist with answering emails in the Accounts Payable inbox Accounts receivable: Allocate all cash receipts to correct customer / invoice in a timely manner, ensure unallocated cash position is constantly reviewed and kept to an acceptable level Ensure Accounts Receivable Ledger is maintained, with any queries or unidentified balances investigated and resolved Working interactively with and provide support to the Finance Banking Analyst to ensure all cash receipts posted to correct customer account Working interactively with and provide support to the Master Data Assistant to ensure all master data relating to customer accounts are accurate Working interactively with and provide support to the Credit Control Team to assist with any queries that will enable the effective chasing and collection of debt Provide reporting and guidance relating to future customer receipts to the Financial Reporting Manager in order to assist with working capital and cashflow management Develop relationships with stakeholders across the business, enhancing operations knowledge which will support the improvement of internal finance processes With support of Financial Reporting Manager, implement a controlled process of change in respect to Master Data Sales ledger: To fully understand the Sales ledger Process To help process Adhoc Billing from the inbox To assist with the inbox ensuring all emails are responded to with the 5-day turnaround time. Requirements: Experience in Accounts Payable, Sales Ledger, Purchase Ledger, Invoicing, Finance, Payroll, Banking is beneficial but not essential. Can do attitude and eagerness to learn and encourage success within the team. GCSE or equivalent grades in C/4 in Mathematics and English. Commitment to work onsite 5 days a week during training and then to work onsite 3 days a week. Apply Now! Send your CV directly to Niamh on
Product Lead HOSTHub (Operational Product Delivery) Reports to: Operations Director (Head of Delivery) Contract: 1.0 FTE (Temp to Perm) Location: Remote (UK or International) Role Purpose The Product Lead HOSTHub is responsible for identifying, prioritising, and resolving day-to-day product challenges across HOST s digital platform. HOSTHub serves as the operational backbone of the organisation, enabling delivery across finance, legal, partnerships, and hosted partner services. In this role, the Product Lead ensures the platform functions effectively in practice by understanding user needs, surfacing issues early, and driving the design, prioritisation, and rapid delivery of solutions. While contributing to the longer-term product vision in collaboration with the leadership team and development partners, the primary focus remains on operational product delivery. This includes managing fortnightly sprint cycles, maintaining a dynamic and prioritised backlog, and ensuring continuous alignment between user requirements, internal processes, and platform capabilities. The role requires a highly hands-on individual who thrives at the intersection of users, internal teams, and developers, with the ability to translate real-world challenges into clear, actionable product decisions. Core Responsibilities 1. Product Problem Identification and Prioritisation Lead the ongoing identification of friction points, inefficiencies, and system gaps across HOSTHub use cases, including those impacting hosted partners, funders, and internal staff workflows. Maintain a dynamic, prioritised backlog of product issues and enhancements, informed by user insight and operational impact. Work closely with delivery teams across finance, legal, partnerships, and community support to understand how the platform performs in practice and where it falls short of user needs. Translate operational challenges into clear, well-defined product requirements that are actionable for development teams. Ensure prioritisation is driven by delivery urgency, risk exposure, and opportunities for efficiency, rather than abstract feature development. 2. Sprint Management and Delivery Execution Own the end-to-end delivery of the product, managing fortnightly sprint cycles. Set sprint priorities, create and refine tickets, and ensure all development work is well-scoped, logically sequenced, and ready for delivery. Collaborate directly with development contractors to run sprint planning, stand-ups (where applicable), and sprint reviews. Validate completed work against real user workflows before release to ensure quality and usability. Maintain clear visibility of progress, risks, and dependencies, escalating blockers and trade-offs to the Operations Director as needed. Provide bi-weekly sprint reports outlining delivered outcomes, outstanding issues, and upcoming priorities. 3. User Engagement and Feedback Loops Establish continuous feedback loops with both internal users (staff teams) and external stakeholders (hosted partners and funders). Conduct structured user conversations to understand how systems are used in practice, not just how they were designed to be used. Validate proposed solutions with users prior to development where appropriate, ensuring alignment with real needs. Ensure user insights consistently inform backlog prioritisation and shape sprint scope. Maintain a clear view of user satisfaction grounded in qualitative feedback, not just survey-based metrics. 4. Cross-Team Operational Alignment Act as the central point of coordination across product, delivery teams, and external developers. Ensure HOSTHub effectively supports real operational workflows across key service areas, including Project Hosting, Hosted Grantmaking, and Capacity Building. Partner closely with Finance, Legal, and Partnerships teams to align system functionality with compliance, contractual, and reporting requirements. Identify and resolve misalignments between team processes and platform functionality, either by adapting the system or clarifying and standardising ways of working. 5. Development Oversight Manage the day-to-day relationship with the development team, ensuring requirements are clear and issues are addressed promptly. Ensure all development outputs are practical, functional, and aligned with real operational needs. Avoid over-specification and unnecessary complexity, prioritising simple, implementable solutions. Track defects, rework, and technical debt, incorporating them into sprint priorities where they have a meaningful operational impact. 6. Data, Workflow, and System Effectiveness Ensure HOSTHub captures and delivers data that is accurate, actionable, and aligned with reporting requirements. Identify and implement opportunities to automate key workflows, reducing manual effort across teams. Partner with internal stakeholders to ensure system logic supports compliance and audit requirements in day-to-day operations. Maintain clear, practical documentation of key workflows and system behaviours to support effective operational use. 7. Risk, Compliance, and System Integrity Work closely with the Legal Lead and Operations Director to ensure product decisions do not introduce unmanaged risk. Prioritise data protection, security, and system reliability as core product considerations. Ensure compliance requirements, including data protection and financial controls, are embedded in how the platform operates in practice. Take clear ownership of system incidents or failures, coordinating response and ensuring timely resolution and follow-through. 8. Contribution to Product Direction Contribute to longer-term product thinking, including roadmap development and the ongoing evolution of the system. Provide grounded input to strategy based on observed user behaviour, operational constraints, and delivery realities. Ensure product direction remains focused on solutions that are practical, scalable, and genuinely valuable to users. Key Relationships Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, Training Lead. External: Developers, technical providers, hosted partners, funders. Performance Indicators Reliable delivery against sprint commitments, with a clear connection to resolved operational issues. Reduction in recurring user-reported problems across key workflows. Demonstrable improvements in system usability and efficiency for internal teams and hosted partners. A well-maintained backlog with clear, transparent prioritisation rationale. Strong alignment between platform functionality and operational delivery needs. Timely identification and effective resolution of system risks and critical defects. Required Experience 5 8 years experience in hands-on product management or product delivery roles, with clear ownership of day-to-day execution. Proven experience managing sprint cycles and working directly with developers to deliver iterative improvements. Strong track record of identifying user needs and translating them into effective product solutions. Experience working with complex operational systems involving multiple user groups and workflows. Ability to operate effectively in environments with evolving and loosely defined requirements. Comfortable working across technical and non-technical teams, acting as a practical bridge between them. Familiarity with system integrations, workflow tools, and data-driven platforms (e.g. CRM systems, finance platforms automation tools) Strong prioritisation skills, with the ability to balance urgency, impact, and feasibility. Clear, structured communication style, enabling effective coordination and delivery clarity across teams.
May 29, 2026
Full time
Product Lead HOSTHub (Operational Product Delivery) Reports to: Operations Director (Head of Delivery) Contract: 1.0 FTE (Temp to Perm) Location: Remote (UK or International) Role Purpose The Product Lead HOSTHub is responsible for identifying, prioritising, and resolving day-to-day product challenges across HOST s digital platform. HOSTHub serves as the operational backbone of the organisation, enabling delivery across finance, legal, partnerships, and hosted partner services. In this role, the Product Lead ensures the platform functions effectively in practice by understanding user needs, surfacing issues early, and driving the design, prioritisation, and rapid delivery of solutions. While contributing to the longer-term product vision in collaboration with the leadership team and development partners, the primary focus remains on operational product delivery. This includes managing fortnightly sprint cycles, maintaining a dynamic and prioritised backlog, and ensuring continuous alignment between user requirements, internal processes, and platform capabilities. The role requires a highly hands-on individual who thrives at the intersection of users, internal teams, and developers, with the ability to translate real-world challenges into clear, actionable product decisions. Core Responsibilities 1. Product Problem Identification and Prioritisation Lead the ongoing identification of friction points, inefficiencies, and system gaps across HOSTHub use cases, including those impacting hosted partners, funders, and internal staff workflows. Maintain a dynamic, prioritised backlog of product issues and enhancements, informed by user insight and operational impact. Work closely with delivery teams across finance, legal, partnerships, and community support to understand how the platform performs in practice and where it falls short of user needs. Translate operational challenges into clear, well-defined product requirements that are actionable for development teams. Ensure prioritisation is driven by delivery urgency, risk exposure, and opportunities for efficiency, rather than abstract feature development. 2. Sprint Management and Delivery Execution Own the end-to-end delivery of the product, managing fortnightly sprint cycles. Set sprint priorities, create and refine tickets, and ensure all development work is well-scoped, logically sequenced, and ready for delivery. Collaborate directly with development contractors to run sprint planning, stand-ups (where applicable), and sprint reviews. Validate completed work against real user workflows before release to ensure quality and usability. Maintain clear visibility of progress, risks, and dependencies, escalating blockers and trade-offs to the Operations Director as needed. Provide bi-weekly sprint reports outlining delivered outcomes, outstanding issues, and upcoming priorities. 3. User Engagement and Feedback Loops Establish continuous feedback loops with both internal users (staff teams) and external stakeholders (hosted partners and funders). Conduct structured user conversations to understand how systems are used in practice, not just how they were designed to be used. Validate proposed solutions with users prior to development where appropriate, ensuring alignment with real needs. Ensure user insights consistently inform backlog prioritisation and shape sprint scope. Maintain a clear view of user satisfaction grounded in qualitative feedback, not just survey-based metrics. 4. Cross-Team Operational Alignment Act as the central point of coordination across product, delivery teams, and external developers. Ensure HOSTHub effectively supports real operational workflows across key service areas, including Project Hosting, Hosted Grantmaking, and Capacity Building. Partner closely with Finance, Legal, and Partnerships teams to align system functionality with compliance, contractual, and reporting requirements. Identify and resolve misalignments between team processes and platform functionality, either by adapting the system or clarifying and standardising ways of working. 5. Development Oversight Manage the day-to-day relationship with the development team, ensuring requirements are clear and issues are addressed promptly. Ensure all development outputs are practical, functional, and aligned with real operational needs. Avoid over-specification and unnecessary complexity, prioritising simple, implementable solutions. Track defects, rework, and technical debt, incorporating them into sprint priorities where they have a meaningful operational impact. 6. Data, Workflow, and System Effectiveness Ensure HOSTHub captures and delivers data that is accurate, actionable, and aligned with reporting requirements. Identify and implement opportunities to automate key workflows, reducing manual effort across teams. Partner with internal stakeholders to ensure system logic supports compliance and audit requirements in day-to-day operations. Maintain clear, practical documentation of key workflows and system behaviours to support effective operational use. 7. Risk, Compliance, and System Integrity Work closely with the Legal Lead and Operations Director to ensure product decisions do not introduce unmanaged risk. Prioritise data protection, security, and system reliability as core product considerations. Ensure compliance requirements, including data protection and financial controls, are embedded in how the platform operates in practice. Take clear ownership of system incidents or failures, coordinating response and ensuring timely resolution and follow-through. 8. Contribution to Product Direction Contribute to longer-term product thinking, including roadmap development and the ongoing evolution of the system. Provide grounded input to strategy based on observed user behaviour, operational constraints, and delivery realities. Ensure product direction remains focused on solutions that are practical, scalable, and genuinely valuable to users. Key Relationships Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, Training Lead. External: Developers, technical providers, hosted partners, funders. Performance Indicators Reliable delivery against sprint commitments, with a clear connection to resolved operational issues. Reduction in recurring user-reported problems across key workflows. Demonstrable improvements in system usability and efficiency for internal teams and hosted partners. A well-maintained backlog with clear, transparent prioritisation rationale. Strong alignment between platform functionality and operational delivery needs. Timely identification and effective resolution of system risks and critical defects. Required Experience 5 8 years experience in hands-on product management or product delivery roles, with clear ownership of day-to-day execution. Proven experience managing sprint cycles and working directly with developers to deliver iterative improvements. Strong track record of identifying user needs and translating them into effective product solutions. Experience working with complex operational systems involving multiple user groups and workflows. Ability to operate effectively in environments with evolving and loosely defined requirements. Comfortable working across technical and non-technical teams, acting as a practical bridge between them. Familiarity with system integrations, workflow tools, and data-driven platforms (e.g. CRM systems, finance platforms automation tools) Strong prioritisation skills, with the ability to balance urgency, impact, and feasibility. Clear, structured communication style, enabling effective coordination and delivery clarity across teams.
This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. Client Details Leading professional services organisation Description This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. You will work across a range of platforms and applications to extract of data from various sources (using SQL), applying logic and calculations and presentation of the results in a meaningful way. The role will also include an element of modelling in excel, assisting with forecasts and day to day maintenance of the Power BI platform. Key Responsibilities Working within the finance team and liaising with other Business Services areas to create and maintain a library of reports Ongoing maintenance and development of our data visualisation software Assisting with budget modelling within excel Need to be able to interrogate and link data from multiple systems and pull together in understandable ways Look at ways to standardise reporting to enable month on month reporting without need for technical input Working with the IT development team and external solution providers to understand sources of data and what is available Work effectively with stakeholders to translate requirements that will inform the implementation of effective and efficient systems and processes Ensure reporting governance is in place and followed, such as documenting requirements, data staging/treatments and assumptions effectively Key Skills Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Profile Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Job Offer Opportunity to enhance analytics capability in a Professional Services company Opportunity to develop Power BI / SQL skills
May 29, 2026
Full time
This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. Client Details Leading professional services organisation Description This leading professional services organisation are looking for a Data Reporting Analyst to support their finance function in the creation of advanced modelling and analytics capabilities. You will collaborate with both the management information and IT development teams to create and maintain a range of reports and dashboards in Power BI to support senior management decisioning and strategy. You will work across a range of platforms and applications to extract of data from various sources (using SQL), applying logic and calculations and presentation of the results in a meaningful way. The role will also include an element of modelling in excel, assisting with forecasts and day to day maintenance of the Power BI platform. Key Responsibilities Working within the finance team and liaising with other Business Services areas to create and maintain a library of reports Ongoing maintenance and development of our data visualisation software Assisting with budget modelling within excel Need to be able to interrogate and link data from multiple systems and pull together in understandable ways Look at ways to standardise reporting to enable month on month reporting without need for technical input Working with the IT development team and external solution providers to understand sources of data and what is available Work effectively with stakeholders to translate requirements that will inform the implementation of effective and efficient systems and processes Ensure reporting governance is in place and followed, such as documenting requirements, data staging/treatments and assumptions effectively Key Skills Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Profile Analytical in approach, strong attention to detail, including relating to escalation Strong communication skills across a wide user base Experience of producing management information & statistical information Ability to deal with ambiguity and bring clarity Advanced Excel including macros and VBA Previous experience in a reporting role, with experience of working with large/complex data sets A good working knowledge of SQL Customer and delivery focused, meeting and exceeding customer expectations Good knowledge of Power Query / DAX / Power Pivot and Power BI Accounting experience is highly desirable but not essential Job Offer Opportunity to enhance analytics capability in a Professional Services company Opportunity to develop Power BI / SQL skills
Commercial Analyst Leicester ? What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job you re starting a career with real support behind it. 25 days annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and Mental health support & counselling services Cycle to Work scheme Discount club - supermarkets, phone bills, gyms & more?! Life assurance cover Long service recognition Active local social committees Regular social events Paid volunteering opportunities in your community ? About the role Due to growth, we have the opportunity for a Commercial Analyst to join our team. Working alongside the Commercial Manager you will support the development, implementation, and management of all commercial activities and controls within your assigned business unit. This is a full-time permanent role based from our Haydock office.? As a Commercial Analyst you will Manage contract/project performance including CVR reviews.? Review contracts and support with mitigating risk.? Report on and challenge performance for project cashflows and profitability.? Subcontractor management.? Support the Commercial Manager with adhoc projects and continuous improvement of business processes? Support the operational team in daily commercial and contractual aspects? Support the Commercial Manager with the implementation of processes and systems Ability to support management with the weekly reporting within working in progress ? ? About you This opportunity is perfect for someone who is self-motivated and keen to learn and develop, ideally someone with financial and commercial acumen who has worked in a Commercial or Finance role. Fantastic communication skills are key along with being a strong user of Excel.? Our commitment to Equal Opportunities We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. ? ?
May 29, 2026
Full time
Commercial Analyst Leicester ? What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job you re starting a career with real support behind it. 25 days annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and Mental health support & counselling services Cycle to Work scheme Discount club - supermarkets, phone bills, gyms & more?! Life assurance cover Long service recognition Active local social committees Regular social events Paid volunteering opportunities in your community ? About the role Due to growth, we have the opportunity for a Commercial Analyst to join our team. Working alongside the Commercial Manager you will support the development, implementation, and management of all commercial activities and controls within your assigned business unit. This is a full-time permanent role based from our Haydock office.? As a Commercial Analyst you will Manage contract/project performance including CVR reviews.? Review contracts and support with mitigating risk.? Report on and challenge performance for project cashflows and profitability.? Subcontractor management.? Support the Commercial Manager with adhoc projects and continuous improvement of business processes? Support the operational team in daily commercial and contractual aspects? Support the Commercial Manager with the implementation of processes and systems Ability to support management with the weekly reporting within working in progress ? ? About you This opportunity is perfect for someone who is self-motivated and keen to learn and develop, ideally someone with financial and commercial acumen who has worked in a Commercial or Finance role. Fantastic communication skills are key along with being a strong user of Excel.? Our commitment to Equal Opportunities We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. ? ?
Location: London, hybrid Duration: 4 months + possible extension Rate: 400 per day, Inside IR35 Sector: London Market Insurance / Wealth & Life Domains Your New Role The BI & Quality Lead is the primary link between technical delivery and business value within the Wealth and Life domains. You are responsible for ensuring that the transition from legacy reporting (Business Objects, SSRS, Qlik) to the Hydra Power BI layer preserves institutional memory and meets the specific regulatory and operational needs of a mature insurance and investment estate. Your Responsibilities Domain-Led Engagement: Lead targeted value discovery workshops across key domains including Wealth/Investments, Life/Actuarial, and Finance to capture decision-critical KPIs. Stakeholder Validation: Manage the Business Validation Gate process, ensuring no report or data mart is retired without explicit confirmation from Domain Data Sponsors. User Utility Discovery: Deploy and analyze targeted user surveys to identify "Shadow Analytics" and manual workarounds currently used by the 1,500+ users across the estate. Value Index Matrix: Build and maintain the Business Value Rationalisation Matrix, scoring legacy assets based on their impact on regulatory submissions, solvency reporting, and daily investment performance. Parity & Quality Assurance: Define and execute the "Parity Testing" strategy to ensure the new Hydra dashboards match legacy Oracle EDW outputs with 0% variance for critical financial metrics. Pilot Delivery: Oversee the reporting phase of the "Thin Slice" Pilot, delivering production-ready Power BI dashboards that demonstrate the self-service capabilities of the target architecture. Your Experience & Attributes Insurance/Wealth Experience: Deep understanding of data structures and reporting requirements specific to Life and Wealth products, including Actuarial model inputs and Solvency II dependencies. Legacy-to-Cloud Transition: Proven track record in migrating users from traditional BI platforms (Business Objects, Qlik) to Power BI environments. Business Analysis: Strong capability in "translating" complex technical data lineages into business-friendly value propositions. Quality Governance: Experience in defining data quality gates and reconciliation frameworks for parallel-running systems. Technology, Tools, & Certifications Visualization: Expert proficiency in Power BI (DAX, Power Query) and exposure to Microsoft Purview for automated lineage visibility. Data Interrogation: Strong SQL skills to perform cross-system validation between Oracle EDW and the Hydra Azure Landing Zone. Legacy Systems: Familiarity with the semantic layers and report structures of Business Objects (Universes), SSRS, and QlikView/QlikSense. Microsoft Certified: Power BI Data Analyst Associate (PL-300). Microsoft Certified: Azure Data Fundamentals (DP-900). Knowledge of DAMA Data Quality or Data Governance frameworks.
May 29, 2026
Contractor
Location: London, hybrid Duration: 4 months + possible extension Rate: 400 per day, Inside IR35 Sector: London Market Insurance / Wealth & Life Domains Your New Role The BI & Quality Lead is the primary link between technical delivery and business value within the Wealth and Life domains. You are responsible for ensuring that the transition from legacy reporting (Business Objects, SSRS, Qlik) to the Hydra Power BI layer preserves institutional memory and meets the specific regulatory and operational needs of a mature insurance and investment estate. Your Responsibilities Domain-Led Engagement: Lead targeted value discovery workshops across key domains including Wealth/Investments, Life/Actuarial, and Finance to capture decision-critical KPIs. Stakeholder Validation: Manage the Business Validation Gate process, ensuring no report or data mart is retired without explicit confirmation from Domain Data Sponsors. User Utility Discovery: Deploy and analyze targeted user surveys to identify "Shadow Analytics" and manual workarounds currently used by the 1,500+ users across the estate. Value Index Matrix: Build and maintain the Business Value Rationalisation Matrix, scoring legacy assets based on their impact on regulatory submissions, solvency reporting, and daily investment performance. Parity & Quality Assurance: Define and execute the "Parity Testing" strategy to ensure the new Hydra dashboards match legacy Oracle EDW outputs with 0% variance for critical financial metrics. Pilot Delivery: Oversee the reporting phase of the "Thin Slice" Pilot, delivering production-ready Power BI dashboards that demonstrate the self-service capabilities of the target architecture. Your Experience & Attributes Insurance/Wealth Experience: Deep understanding of data structures and reporting requirements specific to Life and Wealth products, including Actuarial model inputs and Solvency II dependencies. Legacy-to-Cloud Transition: Proven track record in migrating users from traditional BI platforms (Business Objects, Qlik) to Power BI environments. Business Analysis: Strong capability in "translating" complex technical data lineages into business-friendly value propositions. Quality Governance: Experience in defining data quality gates and reconciliation frameworks for parallel-running systems. Technology, Tools, & Certifications Visualization: Expert proficiency in Power BI (DAX, Power Query) and exposure to Microsoft Purview for automated lineage visibility. Data Interrogation: Strong SQL skills to perform cross-system validation between Oracle EDW and the Hydra Azure Landing Zone. Legacy Systems: Familiarity with the semantic layers and report structures of Business Objects (Universes), SSRS, and QlikView/QlikSense. Microsoft Certified: Power BI Data Analyst Associate (PL-300). Microsoft Certified: Azure Data Fundamentals (DP-900). Knowledge of DAMA Data Quality or Data Governance frameworks.
We are pleased to be working in partnership with a leading global manufacturer and distributor of test measurement solutions and production supplies. With a long-standing success story and a portfolio of specialised products, they proudly support the aerospace, defence, automotive, electronics, education, and medical industries. As the company continues to expand, they are looking to onboard a Head of Integration to orchestrate enterprise-wide integration initiatives, including ERP migrations and post-merger technology alignment. The role is externally focused, so knowledge of M & A onboarding is crucial, and they will oversee the Training, PMO, and Business Analyst teams, ensuring that methodologies are standardised, scalable, and aligned with business goals. This is a hands-on, delivery focused IT role with a strong emphasis on integration and execution. They will lead ERP modification or new installation initiatives, serving as the primary project lead or integration point of contact. Key responsibilities include, but are not limited to: Lead end-to-end IT integration efforts for mergers, acquisitions, and divestitures, ensuring seamless transition of systems, data, and processes. Develop and execute integration playbooks, timelines, and KPIs for ERP and other enterprise platforms. Collaborate with Finance, HR, and Operations to align systems and workflows post-acquisition. Establish and enforce standardised methodologies across PMO, BA, and Training teams. Adhere to SOX, ISO, and other relevant certifications/methodologies. Drive continuous improvement initiatives. Implement Lean, Six Sigma, or other methodologies. Ensure resource planning, career development, and succession planning are in place. Own budget planning, ROI, and forecasting for integration-related activities. Negotiate contracts and maintain vendor relationships. Develop multi-year strategic roadmaps for integration and acquisition initiatives. The ideal candidate will bring deep experience in IT integration strategy, operational execution, contract negotiation, and cross-functional leadership across complex environments, as well as strong knowledge of Mergers and Acquisitions onboarding. Experience with Infor Cloud Suite Distribution (CSD) and similar ERP platforms is essential. They must have experience of managing concurrent integrations and strong programme management skills. They will be a seasoned technology leader, with a good level of gravitas and accountability, along with a solid understanding of technology trends and enterprise applications. Experience of Patchwork and Shopify would be a distinct advantage, along with experience of working within a distribution environment. Please note: Salary is flexible dependant on relevant experience
May 29, 2026
Full time
We are pleased to be working in partnership with a leading global manufacturer and distributor of test measurement solutions and production supplies. With a long-standing success story and a portfolio of specialised products, they proudly support the aerospace, defence, automotive, electronics, education, and medical industries. As the company continues to expand, they are looking to onboard a Head of Integration to orchestrate enterprise-wide integration initiatives, including ERP migrations and post-merger technology alignment. The role is externally focused, so knowledge of M & A onboarding is crucial, and they will oversee the Training, PMO, and Business Analyst teams, ensuring that methodologies are standardised, scalable, and aligned with business goals. This is a hands-on, delivery focused IT role with a strong emphasis on integration and execution. They will lead ERP modification or new installation initiatives, serving as the primary project lead or integration point of contact. Key responsibilities include, but are not limited to: Lead end-to-end IT integration efforts for mergers, acquisitions, and divestitures, ensuring seamless transition of systems, data, and processes. Develop and execute integration playbooks, timelines, and KPIs for ERP and other enterprise platforms. Collaborate with Finance, HR, and Operations to align systems and workflows post-acquisition. Establish and enforce standardised methodologies across PMO, BA, and Training teams. Adhere to SOX, ISO, and other relevant certifications/methodologies. Drive continuous improvement initiatives. Implement Lean, Six Sigma, or other methodologies. Ensure resource planning, career development, and succession planning are in place. Own budget planning, ROI, and forecasting for integration-related activities. Negotiate contracts and maintain vendor relationships. Develop multi-year strategic roadmaps for integration and acquisition initiatives. The ideal candidate will bring deep experience in IT integration strategy, operational execution, contract negotiation, and cross-functional leadership across complex environments, as well as strong knowledge of Mergers and Acquisitions onboarding. Experience with Infor Cloud Suite Distribution (CSD) and similar ERP platforms is essential. They must have experience of managing concurrent integrations and strong programme management skills. They will be a seasoned technology leader, with a good level of gravitas and accountability, along with a solid understanding of technology trends and enterprise applications. Experience of Patchwork and Shopify would be a distinct advantage, along with experience of working within a distribution environment. Please note: Salary is flexible dependant on relevant experience
Finance Business Partner We are seeking a qualified finance professional to support strategic decision making across a high-profile arts and cultural organisation. Position: Finance Business Partner Salary: £50,000 to £55,000 per annum Location: Millbank, London Hours: Full-time, 36 hours per week Contract: Permanent Closing Date: 7 June 2026 Interview Date: Week commencing 15 June 2026 About the Role This is an exciting opportunity for an experienced finance professional to join a collaborative finance team supporting a wide range of audience-focused departments including Membership, Marketing, Visitor Experience, Learning, International Partnerships and Research & Interpretation. Working closely with budget holders and senior stakeholders, you will play a key role in promoting strong financial management, supporting planning and forecasting activity, and helping teams make informed decisions through high quality financial insight and analysis. Key responsibilities include: Producing and analysing monthly management accounts and reports Supporting budgeting, forecasting and financial planning processes Providing variance analysis and clear financial commentary Processing accruals, prepayments and financial adjustments Building strong relationships with budget holders and non-financial stakeholders Supporting business cases, option appraisals and ad hoc financial projects Monitoring financial performance and key benchmarking data Promoting financial awareness and supporting colleagues with financial management About You You will be a qualified accountant with strong management accounting experience gained within a complex organisation. You will be confident working with senior stakeholders and able to explain financial information clearly to non-financial colleagues. To succeed in this role, you will ideally have: A recognised accountancy qualification Experience of budgeting, forecasting and financial reporting Strong analytical and problem-solving skills Excellent communication and stakeholder management skills Experience producing management accounts and financial analysis Strong Excel and financial systems knowledge The ability to manage competing priorities and work to deadlines A collaborative and supportive approach to working with colleagues Experience of using Unit4 or financial reporting tools would be beneficial but is not essential. About the Organisation This organisation is internationally recognised for its contribution to arts and culture and is committed to making creativity and artistic experiences accessible to all. With a strong focus on inclusion, collaboration and innovation, it offers an inspiring and purpose-driven working environment where employees are encouraged to develop and thrive. Benefits include generous annual leave, pension contributions, season ticket loans, wellbeing support, discounts, and access to exhibitions and cultural venues. Other roles you may have experience of could include: Finance Business Partner, Management Accountant, Finance Manager, Commercial Finance Analyst, Senior Management Accountant, Financial Planning Analyst, FP&A Analyst, Finance Analyst, Finance Officer, Business Partner Accountant. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
May 29, 2026
Full time
Finance Business Partner We are seeking a qualified finance professional to support strategic decision making across a high-profile arts and cultural organisation. Position: Finance Business Partner Salary: £50,000 to £55,000 per annum Location: Millbank, London Hours: Full-time, 36 hours per week Contract: Permanent Closing Date: 7 June 2026 Interview Date: Week commencing 15 June 2026 About the Role This is an exciting opportunity for an experienced finance professional to join a collaborative finance team supporting a wide range of audience-focused departments including Membership, Marketing, Visitor Experience, Learning, International Partnerships and Research & Interpretation. Working closely with budget holders and senior stakeholders, you will play a key role in promoting strong financial management, supporting planning and forecasting activity, and helping teams make informed decisions through high quality financial insight and analysis. Key responsibilities include: Producing and analysing monthly management accounts and reports Supporting budgeting, forecasting and financial planning processes Providing variance analysis and clear financial commentary Processing accruals, prepayments and financial adjustments Building strong relationships with budget holders and non-financial stakeholders Supporting business cases, option appraisals and ad hoc financial projects Monitoring financial performance and key benchmarking data Promoting financial awareness and supporting colleagues with financial management About You You will be a qualified accountant with strong management accounting experience gained within a complex organisation. You will be confident working with senior stakeholders and able to explain financial information clearly to non-financial colleagues. To succeed in this role, you will ideally have: A recognised accountancy qualification Experience of budgeting, forecasting and financial reporting Strong analytical and problem-solving skills Excellent communication and stakeholder management skills Experience producing management accounts and financial analysis Strong Excel and financial systems knowledge The ability to manage competing priorities and work to deadlines A collaborative and supportive approach to working with colleagues Experience of using Unit4 or financial reporting tools would be beneficial but is not essential. About the Organisation This organisation is internationally recognised for its contribution to arts and culture and is committed to making creativity and artistic experiences accessible to all. With a strong focus on inclusion, collaboration and innovation, it offers an inspiring and purpose-driven working environment where employees are encouraged to develop and thrive. Benefits include generous annual leave, pension contributions, season ticket loans, wellbeing support, discounts, and access to exhibitions and cultural venues. Other roles you may have experience of could include: Finance Business Partner, Management Accountant, Finance Manager, Commercial Finance Analyst, Senior Management Accountant, Financial Planning Analyst, FP&A Analyst, Finance Analyst, Finance Officer, Business Partner Accountant. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
May 29, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
May 29, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
May 29, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
May 29, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
As the IFS System Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across functions within a fast paced engineering business. This role blends operational support, system documentation, user training, and continuous improvement. This is an ideal role for for someone with a projects and/or procurement background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across projects and procurement modules. Identify common issues, recurring themes, and opportunities for process improvement. Support the Projects and Procurement Systems Lead in troubleshooting and root cause analysis. Monitor query screens daily, flag errors, and learn how to resolve them with guidance. Documentation & Training Maintain and update ClickLearn documentation for all projects & procurement processes. Create new ClickLearn content for additional projects & procurement areas as knowledge grows. Work through existing projects & procurement ClickLearns lower environments to build broad system understanding. Deliver user training sessions and support new starters or new process rollouts. Continuous Improvement & Stakeholder Engagement Engage proactively with projects & procurement teams and business stakeholders to identify areas for improvement. Promote best practices, encourage adoption of standardised processes, and support change management. Recognise and champion standout users and SMEs across the business. Project & Upgrade Support Participate in Go Live Implementations, training and rollout activities. Support system upgrade testing, including regression testing and validation of new functionality. Assist with KPI reporting for fresh tickets and system performance metrics Data & System Administration Maintain base data within IFS to ensure accuracy and consistency. Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows Daily Tasks Run Transfer Transactions jobs. Monitor query screens for errors and escalate or resolve as appropriate. Support users with day to day IFS queries and issues. Skills and Experience Experience working with ERP systems IFS experience is essential. Understanding of projects & procurement processes (in addition to supply chain, finance, service, CRM and HR). Projects and/or procurement background beneficial but not essential. Positive, proactive mindset with a strong willingness to learn. Confident working independently and collaboratively within a team. Strong communication skills and ability to engage with stakeholders at all levels. Comfortable working in a changing environment and motivated by challenge and growth What we offer A competitive salary and benefits package appropriate to this position An employer who values the ongoing wellbeing of its employees Career development within a successful and growing business About Us We are MARCH . The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board. Why March? Progress is People. MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences.
May 29, 2026
Full time
As the IFS System Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across functions within a fast paced engineering business. This role blends operational support, system documentation, user training, and continuous improvement. This is an ideal role for for someone with a projects and/or procurement background who is eager to expand into systems, process optimisation, and cross functional collaboration. Key Responsibilities IFS Support & Ticket Management Manage and resolve IFS support tickets across projects and procurement modules. Identify common issues, recurring themes, and opportunities for process improvement. Support the Projects and Procurement Systems Lead in troubleshooting and root cause analysis. Monitor query screens daily, flag errors, and learn how to resolve them with guidance. Documentation & Training Maintain and update ClickLearn documentation for all projects & procurement processes. Create new ClickLearn content for additional projects & procurement areas as knowledge grows. Work through existing projects & procurement ClickLearns lower environments to build broad system understanding. Deliver user training sessions and support new starters or new process rollouts. Continuous Improvement & Stakeholder Engagement Engage proactively with projects & procurement teams and business stakeholders to identify areas for improvement. Promote best practices, encourage adoption of standardised processes, and support change management. Recognise and champion standout users and SMEs across the business. Project & Upgrade Support Participate in Go Live Implementations, training and rollout activities. Support system upgrade testing, including regression testing and validation of new functionality. Assist with KPI reporting for fresh tickets and system performance metrics Data & System Administration Maintain base data within IFS to ensure accuracy and consistency. Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows Daily Tasks Run Transfer Transactions jobs. Monitor query screens for errors and escalate or resolve as appropriate. Support users with day to day IFS queries and issues. Skills and Experience Experience working with ERP systems IFS experience is essential. Understanding of projects & procurement processes (in addition to supply chain, finance, service, CRM and HR). Projects and/or procurement background beneficial but not essential. Positive, proactive mindset with a strong willingness to learn. Confident working independently and collaboratively within a team. Strong communication skills and ability to engage with stakeholders at all levels. Comfortable working in a changing environment and motivated by challenge and growth What we offer A competitive salary and benefits package appropriate to this position An employer who values the ongoing wellbeing of its employees Career development within a successful and growing business About Us We are MARCH . The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board. Why March? Progress is People. MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences.
Supporting Team Leads in 3 areas of Finance as business needs arise. Scope to include Volumetric Accounting, Transactional Accounting and Reporting. Reconciling customer & vendor accounts Reconciliation of stock locations around the UK Balance sheet reconciliations of key general ledger accounts Journal preparation and entry Month end reporting activities Helping with corporate projects as needed Liaising with our London business on ad hoc queries
May 29, 2026
Contractor
Supporting Team Leads in 3 areas of Finance as business needs arise. Scope to include Volumetric Accounting, Transactional Accounting and Reporting. Reconciling customer & vendor accounts Reconciliation of stock locations around the UK Balance sheet reconciliations of key general ledger accounts Journal preparation and entry Month end reporting activities Helping with corporate projects as needed Liaising with our London business on ad hoc queries
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
May 29, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
May 29, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Job Title Salary: London: £37,820 - £43,000 / National: £34,820 - £40,000 Contract Type: Permanent Working Pattern: This post is available on a full-time, part-time or job-share basis, and flexible working hours can be accommodated. Location: London / Darlington About the Team The Office of Financial Sanctions Implementation (OFSI) has been operational since March 2016 and has quickly established itself as a world-leader in financial sanctions, a key area of foreign and national security policy. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and guidance to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues across Government to help ensure that financial sanctions are accurately understood, implemented and enforced. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job We are looking to hire an Intelligence Officer for the OFSI Human Intelligence Unit (HIU) which is part of OFSI's Sensitive Intelligence Unit. The Sensitive Intelligence Unit oversees the management, development, and distribution of OFSI's intelligence. The Human Intelligence Unit (HIU) manages all HUMINT and Whistleblower material for OFSI. It collaborates with various government and law enforcement partners to share, evaluate, protect, and advance this information. The HIU also sets standards and oversees governance related to HUMINT and Whistleblower material, aiming to identify and disrupt the most serious cases of financial sanctions circumvention, evasion, and breaches. In this role, you will: Triage and assess incoming HUMINT material, including Whistleblower material. Identify potential de-briefing opportunities and support ongoing operational activity to develop HUMINT material. Disseminate HUMINT intelligence via appropriate gateways following standard operating procedures to ensure all material is handled legally and in a compliant manner. Support the management of ongoing relationships with partners and other relevant agencies who hold assets in the sensitive arena. Support the HIU SEO in maintaining, reviewing and updating relevant policy. Maintain and develop relationships with key domestic and international partners. Develop a thorough understanding of relevant Sanctions regimes legal framework and apply this in context of HUMINT intelligence. This role offers a unique opportunity to gain in-depth knowledge of sanctions, a complex and sensitive policy area, and understand their connection to criminal and civil enforcement, as well as broader HMG national security goals. You will work on high-profile casework, collaborating with a range of stakeholders and delivering at pace in a dynamic environment. About You We are seeking candidates whose skills and experience will enable them to make an immediate impact, who embody our organisation's values and are motivated to join the team. We are looking for: Experience of working with HUMINT or Whistleblowing Intelligence and knowledge of relevant legislation. Strong communication skills with the ability to build working relationships with internal and external stakeholders and partners. Ability to identify risks and make sound recommendations in writing and verbally. Ability to develop and analyse data, thinking independently to support conclusions when information is incomplete. Ability to quickly gain an understanding of a range of competing complex issues and the ability to make evidenced recommendations. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
May 29, 2026
Full time
Job Title Salary: London: £37,820 - £43,000 / National: £34,820 - £40,000 Contract Type: Permanent Working Pattern: This post is available on a full-time, part-time or job-share basis, and flexible working hours can be accommodated. Location: London / Darlington About the Team The Office of Financial Sanctions Implementation (OFSI) has been operational since March 2016 and has quickly established itself as a world-leader in financial sanctions, a key area of foreign and national security policy. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and guidance to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues across Government to help ensure that financial sanctions are accurately understood, implemented and enforced. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job We are looking to hire an Intelligence Officer for the OFSI Human Intelligence Unit (HIU) which is part of OFSI's Sensitive Intelligence Unit. The Sensitive Intelligence Unit oversees the management, development, and distribution of OFSI's intelligence. The Human Intelligence Unit (HIU) manages all HUMINT and Whistleblower material for OFSI. It collaborates with various government and law enforcement partners to share, evaluate, protect, and advance this information. The HIU also sets standards and oversees governance related to HUMINT and Whistleblower material, aiming to identify and disrupt the most serious cases of financial sanctions circumvention, evasion, and breaches. In this role, you will: Triage and assess incoming HUMINT material, including Whistleblower material. Identify potential de-briefing opportunities and support ongoing operational activity to develop HUMINT material. Disseminate HUMINT intelligence via appropriate gateways following standard operating procedures to ensure all material is handled legally and in a compliant manner. Support the management of ongoing relationships with partners and other relevant agencies who hold assets in the sensitive arena. Support the HIU SEO in maintaining, reviewing and updating relevant policy. Maintain and develop relationships with key domestic and international partners. Develop a thorough understanding of relevant Sanctions regimes legal framework and apply this in context of HUMINT intelligence. This role offers a unique opportunity to gain in-depth knowledge of sanctions, a complex and sensitive policy area, and understand their connection to criminal and civil enforcement, as well as broader HMG national security goals. You will work on high-profile casework, collaborating with a range of stakeholders and delivering at pace in a dynamic environment. About You We are seeking candidates whose skills and experience will enable them to make an immediate impact, who embody our organisation's values and are motivated to join the team. We are looking for: Experience of working with HUMINT or Whistleblowing Intelligence and knowledge of relevant legislation. Strong communication skills with the ability to build working relationships with internal and external stakeholders and partners. Ability to identify risks and make sound recommendations in writing and verbally. Ability to develop and analyse data, thinking independently to support conclusions when information is incomplete. Ability to quickly gain an understanding of a range of competing complex issues and the ability to make evidenced recommendations. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
Job Title: Higher Intelligence Officer Salary: London: £37,820 - £43,000 / National: £34,820 - £40,000 Contract Type: Permanent Working Pattern: This post is available on a full-time, part-time or job-share basis, and flexible working hours can be accommodated. Location: London / Darlington About the Team The Office of Financial Sanctions Implementation (OFSI) has been operational since March 2016 and has quickly established itself as a world-leader in financial sanctions, a key area of foreign and national security policy. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and guidance to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues across Government to help ensure that financial sanctions are accurately understood, implemented and enforced. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job We are looking to hire an Intelligence Officer for the Leads & Triage Unit (LTU) which is part of the OFSI Sensitive Intelligence Unit. The Sensitive Intelligence Unit oversees the management, development, and distribution of OFSI's intelligence. The Leads & Triage Unit (LTU) collaborates with both internal and external stakeholders, managing important partnerships to guarantee that intelligence across all classifications is effectively received and evaluated for possible further action. The LTU is accountable for delivering accurate and prompt recommendations on intelligence leads, ensuring that the most critical instances of financial sanctions circumvention, evasion, and breaches are prioritised. In this role, you will: Receive, assess and analyse intelligence from a range of sources across all security classifications. Scope intelligence requirements and produce clear recommendations verbally and in writing, including formal intelligence products and briefings. Identify key information, assess reliability and relevance, and translate intelligence into actionable outputs. Manage time critical tasking and respond effectively to ad hoc requests from internal and external partners. Build and maintain effective working relationships with domestic and international law enforcement and government partners. Proactively identify opportunities to share intelligence appropriately, in line with handling requirements and information sharing agreements. Comply with relevant legislation and standard operating procedures, ensuring lawful and secure handling, storage and dissemination of material. This role offers a unique opportunity to gain in-depth knowledge of sanctions, a complex and sensitive policy area, and understand their connection to criminal and civil enforcement, as well as broader HMG national security goals. You will work on high-profile casework, collaborating with a range of stakeholders and delivering at pace in a dynamic environment. About You We are seeking candidates whose skills and experience will enable them to make an immediate impact, who embody our organisation's values and are motivated to join the team. We are looking for: Experience of analysing, developing and sharing intelligence to support enforcement or disruption outcomes. Ability to evaluate complex and sometimes incomplete information to produce robust assessments and recommendations. Strong written and verbal communication skills, able to tailor messages to different audiences and influence decisions. Ability to grasp complex and sensitive issues quickly and deliver high quality outputs at pace. Strong collaboration skills, working effectively with internal teams and external stakeholders. Ability to prioritise and re prioritise independently in response to organisational needs and time critical requirements. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
May 29, 2026
Full time
Job Title: Higher Intelligence Officer Salary: London: £37,820 - £43,000 / National: £34,820 - £40,000 Contract Type: Permanent Working Pattern: This post is available on a full-time, part-time or job-share basis, and flexible working hours can be accommodated. Location: London / Darlington About the Team The Office of Financial Sanctions Implementation (OFSI) has been operational since March 2016 and has quickly established itself as a world-leader in financial sanctions, a key area of foreign and national security policy. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and guidance to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues across Government to help ensure that financial sanctions are accurately understood, implemented and enforced. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job We are looking to hire an Intelligence Officer for the Leads & Triage Unit (LTU) which is part of the OFSI Sensitive Intelligence Unit. The Sensitive Intelligence Unit oversees the management, development, and distribution of OFSI's intelligence. The Leads & Triage Unit (LTU) collaborates with both internal and external stakeholders, managing important partnerships to guarantee that intelligence across all classifications is effectively received and evaluated for possible further action. The LTU is accountable for delivering accurate and prompt recommendations on intelligence leads, ensuring that the most critical instances of financial sanctions circumvention, evasion, and breaches are prioritised. In this role, you will: Receive, assess and analyse intelligence from a range of sources across all security classifications. Scope intelligence requirements and produce clear recommendations verbally and in writing, including formal intelligence products and briefings. Identify key information, assess reliability and relevance, and translate intelligence into actionable outputs. Manage time critical tasking and respond effectively to ad hoc requests from internal and external partners. Build and maintain effective working relationships with domestic and international law enforcement and government partners. Proactively identify opportunities to share intelligence appropriately, in line with handling requirements and information sharing agreements. Comply with relevant legislation and standard operating procedures, ensuring lawful and secure handling, storage and dissemination of material. This role offers a unique opportunity to gain in-depth knowledge of sanctions, a complex and sensitive policy area, and understand their connection to criminal and civil enforcement, as well as broader HMG national security goals. You will work on high-profile casework, collaborating with a range of stakeholders and delivering at pace in a dynamic environment. About You We are seeking candidates whose skills and experience will enable them to make an immediate impact, who embody our organisation's values and are motivated to join the team. We are looking for: Experience of analysing, developing and sharing intelligence to support enforcement or disruption outcomes. Ability to evaluate complex and sometimes incomplete information to produce robust assessments and recommendations. Strong written and verbal communication skills, able to tailor messages to different audiences and influence decisions. Ability to grasp complex and sensitive issues quickly and deliver high quality outputs at pace. Strong collaboration skills, working effectively with internal teams and external stakeholders. Ability to prioritise and re prioritise independently in response to organisational needs and time critical requirements. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
May 29, 2026
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you've found the right place. There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student's academic future with their finances! Want to know more, here are the details: - Job Overview - Role: Customer Service Specialist Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 20th July 2026 onsite in Cuprum Building, Argyle Street, Glasgow Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: Disclosure barring Service - England Access NI Acceptable Documents - Northern Ireland Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there's a question! A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation Entrepreneurship A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there's plenty, where do we start? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call "Nesting". Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the app Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions Access to online mental health support with registered therapists (subject to referral via the telephone helpline) Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers Target driven incentives and Prizes Employee Engagement activities Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys Hello Fresh - 65% off Cinema Perks - up to 44% off Samsung - 20% off HP - up to 40% off Virgin Media discounts available EE discounts available Look Fantastic - 22% off Fitbit - up to 20% Garmin - up to 40 % Expedia - up to 30% - up to 60% TUI discounts available Fragrance Shop - 16% off Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for multiple Finance Analysts based in Edinburgh / Kildean for an initial 6-month contract. It is a hybrid model. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the role: The role is to support the launch of new propositions through the delivery of high-quality finance operations and manual reconciliation activities, ensuring accurate execution, effective issue resolution and adherence to established controls and processes within an interim operating environment. What you'll do: Perform manual reconciliation activities in line with agreed procedures and control requirements Investigate and resolve reconciliation differences, escalating issues where required Maintain accurate records and supporting documentation for finance processes Collaborate with Finance and Life Operations teams to support proposition launch activity Identify risks, errors or process inefficiencies and contribute to continuous improvement initiatives The skills you'll need: Previous experience in finance operations, reconciliations or finance analyst roles within the insurance or financial services sector Strong reconciliation, data validation and analytical skills with high attention to detail Understanding of finance controls, governance and process discipline Ability to identify, investigate and escalate issues appropriately in a fast-paced environment Strong communication and collaboration skills, with the ability to work effectively across Finance and Operations teams Next steps We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 29, 2026
Contractor
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for multiple Finance Analysts based in Edinburgh / Kildean for an initial 6-month contract. It is a hybrid model. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the role: The role is to support the launch of new propositions through the delivery of high-quality finance operations and manual reconciliation activities, ensuring accurate execution, effective issue resolution and adherence to established controls and processes within an interim operating environment. What you'll do: Perform manual reconciliation activities in line with agreed procedures and control requirements Investigate and resolve reconciliation differences, escalating issues where required Maintain accurate records and supporting documentation for finance processes Collaborate with Finance and Life Operations teams to support proposition launch activity Identify risks, errors or process inefficiencies and contribute to continuous improvement initiatives The skills you'll need: Previous experience in finance operations, reconciliations or finance analyst roles within the insurance or financial services sector Strong reconciliation, data validation and analytical skills with high attention to detail Understanding of finance controls, governance and process discipline Ability to identify, investigate and escalate issues appropriately in a fast-paced environment Strong communication and collaboration skills, with the ability to work effectively across Finance and Operations teams Next steps We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
