Jonathan Lee Recruitment Ltd
City, Manchester
Financial Services Agent. Reference: Umbrella Rate: £17.46/hr (Inside IR35) Do you have a background in customer service and banking, including coaching and managing team members? This is your chance to join a company that values innovation, collaboration, and excellence. The role of Financial Services Agent offers you an exciting opportunity to make a real impact, working within a team dedicated to delivering outstanding customer relations and ensuring compliance with regulatory standards. With opportunities for career development, exposure to senior management, and the chance to work on meaningful projects, this is a role that promises growth and success. What You Will Do: • Handle customer complaints with precision, ensuring strict adherence to regulatory timeframes and standards. • Liaise with external suppliers, including the Financial Ombudsman and technical teams, to resolve customer issues effectively. • Prepare and present regulatory complaint reports and insightful commentary to senior management and forums. • Manage and coach a team of case handlers, driving performance and ensuring adherence to compliance training. • Analyse complaint trends for root cause identification and implement corrective actions to enhance customer satisfaction. • Collaborate with various departments to ensure seamless cross-functional cooperation and resolution of issues. What You Will Bring: • Proven experience in coaching, developing, and managing team members to achieve their objectives. • Strong organisational skills with the ability to prioritise tasks under strict deadlines. • Exceptional communication and negotiation skills, with the ability to handle escalations and complex customer dissatisfaction. • Proficiency in Office applications, particularly Excel and PowerPoint, for data validation and reporting. • A strong understanding of fair treatment of customers and a commitment to maintaining internal controls and process adherence. This company is deeply committed to delivering the highest standards in customer relations while ensuring compliance with regulatory requirements. As a Financial Services Agent, you will play a vital role in supporting the company s goals of excellence, innovation, and customer satisfaction. Your contributions will drive improvements and ensure that the company remains at the forefront of its industry. Location: This role is based in Manchester, offering a vibrant work environment in a city known for its rich culture and strong business community. Hybrid working with 3 days per week on site. Interested? If you re ready to embrace this exciting opportunity and make a difference, don t wait. Apply now to become a Financial Services Agent and take the next step in your career journey! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Financial Services Agent. Reference: Umbrella Rate: £17.46/hr (Inside IR35) Do you have a background in customer service and banking, including coaching and managing team members? This is your chance to join a company that values innovation, collaboration, and excellence. The role of Financial Services Agent offers you an exciting opportunity to make a real impact, working within a team dedicated to delivering outstanding customer relations and ensuring compliance with regulatory standards. With opportunities for career development, exposure to senior management, and the chance to work on meaningful projects, this is a role that promises growth and success. What You Will Do: • Handle customer complaints with precision, ensuring strict adherence to regulatory timeframes and standards. • Liaise with external suppliers, including the Financial Ombudsman and technical teams, to resolve customer issues effectively. • Prepare and present regulatory complaint reports and insightful commentary to senior management and forums. • Manage and coach a team of case handlers, driving performance and ensuring adherence to compliance training. • Analyse complaint trends for root cause identification and implement corrective actions to enhance customer satisfaction. • Collaborate with various departments to ensure seamless cross-functional cooperation and resolution of issues. What You Will Bring: • Proven experience in coaching, developing, and managing team members to achieve their objectives. • Strong organisational skills with the ability to prioritise tasks under strict deadlines. • Exceptional communication and negotiation skills, with the ability to handle escalations and complex customer dissatisfaction. • Proficiency in Office applications, particularly Excel and PowerPoint, for data validation and reporting. • A strong understanding of fair treatment of customers and a commitment to maintaining internal controls and process adherence. This company is deeply committed to delivering the highest standards in customer relations while ensuring compliance with regulatory requirements. As a Financial Services Agent, you will play a vital role in supporting the company s goals of excellence, innovation, and customer satisfaction. Your contributions will drive improvements and ensure that the company remains at the forefront of its industry. Location: This role is based in Manchester, offering a vibrant work environment in a city known for its rich culture and strong business community. Hybrid working with 3 days per week on site. Interested? If you re ready to embrace this exciting opportunity and make a difference, don t wait. Apply now to become a Financial Services Agent and take the next step in your career journey! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Reed
Redhill, Surrey
Working hours: Full time - 37 hours per week Schedule type: Hybrid working - expected office days 2 days per week (after initial 6 weeks training). However, this is dependent on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Complaints Handler, you'll join a forward-thinking customer service & engagement team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Ensure a high-quality, fair complaints handling process that resolves issues promptly, improves satisfaction, and reinforces trust between Raven and its residents. Act on customer feedback by listening, analysing complaints, and ensuring the voice of the customer is reflected in service improvements. Engage directly with customers, including via social media, to ensure concerns are heard, addressed, and responded to in a timely and empathetic manner. Improve complaint resolution outcomes by identifying root causes of dissatisfaction, reducing repeat contacts, and feeding insights into service redesign. Ensure full compliance with the Housing Ombudsman Complaint Handling Code and act as first point of contact for the Housing Ombudsman Service, providing accurate and timely information to caseworkers and legal teams. What you'll bring We're looking for someone who: Will bring excellent GDPR and data protection legislation knowledge. Proven experience of providing customer service in a housing association or similar regulated sector. An understanding of regulatory requirements and standards for complaint handling. Knowledge of Risk, Governance and Assurance in the Housing Sector. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1.Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2.Telephone Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3. Assessment Centre Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates: 15th, 16th or 17th June 2026 - To be confirmed This is the final stage of the selection process and will determine the outcome of your application. 4.Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Working hours: Full time - 37 hours per week Schedule type: Hybrid working - expected office days 2 days per week (after initial 6 weeks training). However, this is dependent on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Complaints Handler, you'll join a forward-thinking customer service & engagement team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Ensure a high-quality, fair complaints handling process that resolves issues promptly, improves satisfaction, and reinforces trust between Raven and its residents. Act on customer feedback by listening, analysing complaints, and ensuring the voice of the customer is reflected in service improvements. Engage directly with customers, including via social media, to ensure concerns are heard, addressed, and responded to in a timely and empathetic manner. Improve complaint resolution outcomes by identifying root causes of dissatisfaction, reducing repeat contacts, and feeding insights into service redesign. Ensure full compliance with the Housing Ombudsman Complaint Handling Code and act as first point of contact for the Housing Ombudsman Service, providing accurate and timely information to caseworkers and legal teams. What you'll bring We're looking for someone who: Will bring excellent GDPR and data protection legislation knowledge. Proven experience of providing customer service in a housing association or similar regulated sector. An understanding of regulatory requirements and standards for complaint handling. Knowledge of Risk, Governance and Assurance in the Housing Sector. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages: 1.Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2.Telephone Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3. Assessment Centre Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates: 15th, 16th or 17th June 2026 - To be confirmed This is the final stage of the selection process and will determine the outcome of your application. 4.Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
