Our Client a Large Public Sector provider requires a Technical Compliance Officer - Fire Safety. Overview of your role : Technical Compliance Officer - Fire Safety, plays a pivotal role in supporting fire safety remediation works and ensuring robust compliance across the Council's property portfolio. Your responsibilities will include addressing issues identified through fire risk assessments, working collaboratively to implement corrective actions, and assisting in bench marking the estate to maintain and enhance fire safety standards. You will actively contribute to developing and monitoring compliance frameworks, ensuring that all properties meet legislative and best practice requirements relating to fire safety. By liaising with colleagues, contractors, and stakeholders, you will help foster a culture of safety, vigilance, and continuous improvement throughout the organisation. In addition, you will work closely with and provide support to the Senior Building Surveyor (Fire Safety), assisting in the improvement of fire safety compliance across the authorities managed estate. Enhanced DBS required for this role. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
May 29, 2026
Contractor
Our Client a Large Public Sector provider requires a Technical Compliance Officer - Fire Safety. Overview of your role : Technical Compliance Officer - Fire Safety, plays a pivotal role in supporting fire safety remediation works and ensuring robust compliance across the Council's property portfolio. Your responsibilities will include addressing issues identified through fire risk assessments, working collaboratively to implement corrective actions, and assisting in bench marking the estate to maintain and enhance fire safety standards. You will actively contribute to developing and monitoring compliance frameworks, ensuring that all properties meet legislative and best practice requirements relating to fire safety. By liaising with colleagues, contractors, and stakeholders, you will help foster a culture of safety, vigilance, and continuous improvement throughout the organisation. In addition, you will work closely with and provide support to the Senior Building Surveyor (Fire Safety), assisting in the improvement of fire safety compliance across the authorities managed estate. Enhanced DBS required for this role. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Employer Engagement Team Leader - North London (Including Hertfordshire) SITE: Colindale / Ponders End / Hemel Hempstead (and future sites, working flexibly as required REPORTS TO: Recruitment, Partnerships and Marketing Manager LINE REPORT: Employer Engagement Officers HOURS: 35 hours per week SALARY BAND: £35 000 (based on skills and experience appropriate to the organisation). OVERALL PURPOSE OF JOB The Employment Engagement Team Lead will oversee and drive the performance of the Employment Engagement (EE) team to secure high-quality apprenticeship and work experience opportunities for First Rung learners. This role is responsible for leading employer engagement strategy, managing team performance against targets and ensuring a consistent, high-quality approach to employer communication. The post holder will motivate the team to maximise business development opportunities, increase employer partnerships, and promote the benefits of apprenticeships and work experience placements. KEY RESPONSIBILITIES: Leadership & Team Management Lead and support the Employment Engagement Officers to achieve individual and team targets. Lead by example and model best practice in engaging with employers to secure apprenticeship and work placement. Set clear KPIs, monitor performance, and provide regular feedback. Drive team motivation, accountability, and a high-performance culture. Ensure consistency in messaging, employer engagement approach, and quality of delivery across the team. Support team development through training, mentoring, and performance improvement plans where required. Employer Engagement & Business Development Develop and implement effective employer engagement strategies to generate new apprenticeship and work placement opportunities. Drive proactive outreach activity including cold calling, networking, events, and digital engagement. Support the team in building and maintaining strong employer relationships. Lead on securing new business opportunities with both Levy and non-Levy employers. Promote the benefits of apprenticeships and work experience to employers, ensuring a strong and consistent value proposition. Manage existing partnerships with employers to maximise repeat business. Performance Monitoring & Reporting Monitor team activity including calls, outreach, meetings, and conversion rates. Analyse performance data to identify trends, gaps, and opportunities for improvement. Ensure accurate reporting of employer engagement activity and pipeline. Track progress against apprenticeship and work experience targets and implement improvement strategies where needed. Quality & Compliance Ensure all employer engagement activity meets funding, compliance, safeguarding, and health & safety requirements. Oversee employer onboarding, ensuring all employers meet Health & Safety requirements and that necessary documentation is completed accurately and in line with requirements. Ensure consistency and accuracy of information provided to employers across the team. Maintain high standards in line with First Rung policies and external regulations. Collaboration & Internal Engagement Work closely with curriculum, recruitment, and centre teams to align employer opportunities with learner needs. Support marketing and promotional activities including events, campaigns, and employer showcases. Contribute to strategic planning for employer engagement and growth. Operational Responsibilities Oversee employer pipeline management to ensure a consistent flow of opportunities. Use effective sales strategies to engage directly with employers and develop leads for apprenticeship and work placement vacancies to be followed up. Support employers with apprenticeship processes including Digital Apprenticeship Service (DAS) where required. Ensure all records and systems are updated accurately and in a timely manner. Contribute to continuous improvement of processes and systems. General Responsibilities - Contribute to achieving First Rung s overall performance and quality targets. - Comply with GDPR, safeguarding, Prevent, Equality & Diversity and Health & Safety policies. - Ensure employers comply fully with First Rung Safeguarding, Prevent, Equality and Diversity, Health, and Safety, and GDPR policies. - Always Act as an ambassador for First Rung. - Undertake any other duties as required by senior management. Essential: Proven experience in employer engagement, sales, or business development. Experience managing or leading a team and driving performance. Excellent marketing and sales skills Strong track record of achieving targets and KPIs, both personally and through a team. Excellent communication, negotiation, and relationship-building skills. Ability to analyse data and manage performance effectively. Strong organisational and time management skills Excellent cognitive ability to process and key information about issues such as Apprenticeship requirements, employer incentives, and the Supportive Internship programme. Proficient in IT systems and reporting tools. Demonstrable awareness of how work experience helps young people prepare for life and work. Desirable: Experience working within a training provider or education setting. Understanding of Levy/non-Levy apprenticeship systems and DAS. Experience in developing employer engagement strategies. Knowledge of apprenticeship provision and its requirements as well as incentives that are available to employers. Good knowledge of labour market trends across occupational sectors Knowledge of the specific work-related needs of young people with special educational needs and disabilities (SEND) QUALITIES & ATTRIBUTES Motivational leader with a proactive and positive approach Target-driven and results-focused Strong team player with collaborative mindset High level of professionalism and accountability Commitment to safeguarding, equality, and inclusion Adaptable, resilient, and solution-focused Ability to absorb information and keep up to date with new developments. Job Advert Safeguarding Statement First Tung is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to safer recruitment procedures in line with Keeping Children Safe in Education (2025) and other statutory guidance. The successful applicant will be required to undertake appropriate pre-employment checks, which will include: An enhanced Disclosure and Barring Service (DBS) check, including a check of the barred lists where applicable Verification of identity, right to work in the UK, and relevant qualifications Professional references, including at least one from a current or most recent employer Online searches carried out as part of due diligence on shortlisted candidates, in line with KCSIE (2025) We have a strong safeguarding culture, with clear policies and procedures in place, and provide regular safeguarding training to all staff. Any safeguarding concerns or allegations will be managed in accordance with statutory guidance and local safeguarding arrangements. We welcome applications from all suitably qualified candidates and are committed to equality, diversity and inclusion. Any offer of employment will be made subject to satisfactory completion of all safeguarding and vetting checks.
May 29, 2026
Full time
Employer Engagement Team Leader - North London (Including Hertfordshire) SITE: Colindale / Ponders End / Hemel Hempstead (and future sites, working flexibly as required REPORTS TO: Recruitment, Partnerships and Marketing Manager LINE REPORT: Employer Engagement Officers HOURS: 35 hours per week SALARY BAND: £35 000 (based on skills and experience appropriate to the organisation). OVERALL PURPOSE OF JOB The Employment Engagement Team Lead will oversee and drive the performance of the Employment Engagement (EE) team to secure high-quality apprenticeship and work experience opportunities for First Rung learners. This role is responsible for leading employer engagement strategy, managing team performance against targets and ensuring a consistent, high-quality approach to employer communication. The post holder will motivate the team to maximise business development opportunities, increase employer partnerships, and promote the benefits of apprenticeships and work experience placements. KEY RESPONSIBILITIES: Leadership & Team Management Lead and support the Employment Engagement Officers to achieve individual and team targets. Lead by example and model best practice in engaging with employers to secure apprenticeship and work placement. Set clear KPIs, monitor performance, and provide regular feedback. Drive team motivation, accountability, and a high-performance culture. Ensure consistency in messaging, employer engagement approach, and quality of delivery across the team. Support team development through training, mentoring, and performance improvement plans where required. Employer Engagement & Business Development Develop and implement effective employer engagement strategies to generate new apprenticeship and work placement opportunities. Drive proactive outreach activity including cold calling, networking, events, and digital engagement. Support the team in building and maintaining strong employer relationships. Lead on securing new business opportunities with both Levy and non-Levy employers. Promote the benefits of apprenticeships and work experience to employers, ensuring a strong and consistent value proposition. Manage existing partnerships with employers to maximise repeat business. Performance Monitoring & Reporting Monitor team activity including calls, outreach, meetings, and conversion rates. Analyse performance data to identify trends, gaps, and opportunities for improvement. Ensure accurate reporting of employer engagement activity and pipeline. Track progress against apprenticeship and work experience targets and implement improvement strategies where needed. Quality & Compliance Ensure all employer engagement activity meets funding, compliance, safeguarding, and health & safety requirements. Oversee employer onboarding, ensuring all employers meet Health & Safety requirements and that necessary documentation is completed accurately and in line with requirements. Ensure consistency and accuracy of information provided to employers across the team. Maintain high standards in line with First Rung policies and external regulations. Collaboration & Internal Engagement Work closely with curriculum, recruitment, and centre teams to align employer opportunities with learner needs. Support marketing and promotional activities including events, campaigns, and employer showcases. Contribute to strategic planning for employer engagement and growth. Operational Responsibilities Oversee employer pipeline management to ensure a consistent flow of opportunities. Use effective sales strategies to engage directly with employers and develop leads for apprenticeship and work placement vacancies to be followed up. Support employers with apprenticeship processes including Digital Apprenticeship Service (DAS) where required. Ensure all records and systems are updated accurately and in a timely manner. Contribute to continuous improvement of processes and systems. General Responsibilities - Contribute to achieving First Rung s overall performance and quality targets. - Comply with GDPR, safeguarding, Prevent, Equality & Diversity and Health & Safety policies. - Ensure employers comply fully with First Rung Safeguarding, Prevent, Equality and Diversity, Health, and Safety, and GDPR policies. - Always Act as an ambassador for First Rung. - Undertake any other duties as required by senior management. Essential: Proven experience in employer engagement, sales, or business development. Experience managing or leading a team and driving performance. Excellent marketing and sales skills Strong track record of achieving targets and KPIs, both personally and through a team. Excellent communication, negotiation, and relationship-building skills. Ability to analyse data and manage performance effectively. Strong organisational and time management skills Excellent cognitive ability to process and key information about issues such as Apprenticeship requirements, employer incentives, and the Supportive Internship programme. Proficient in IT systems and reporting tools. Demonstrable awareness of how work experience helps young people prepare for life and work. Desirable: Experience working within a training provider or education setting. Understanding of Levy/non-Levy apprenticeship systems and DAS. Experience in developing employer engagement strategies. Knowledge of apprenticeship provision and its requirements as well as incentives that are available to employers. Good knowledge of labour market trends across occupational sectors Knowledge of the specific work-related needs of young people with special educational needs and disabilities (SEND) QUALITIES & ATTRIBUTES Motivational leader with a proactive and positive approach Target-driven and results-focused Strong team player with collaborative mindset High level of professionalism and accountability Commitment to safeguarding, equality, and inclusion Adaptable, resilient, and solution-focused Ability to absorb information and keep up to date with new developments. Job Advert Safeguarding Statement First Tung is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to safer recruitment procedures in line with Keeping Children Safe in Education (2025) and other statutory guidance. The successful applicant will be required to undertake appropriate pre-employment checks, which will include: An enhanced Disclosure and Barring Service (DBS) check, including a check of the barred lists where applicable Verification of identity, right to work in the UK, and relevant qualifications Professional references, including at least one from a current or most recent employer Online searches carried out as part of due diligence on shortlisted candidates, in line with KCSIE (2025) We have a strong safeguarding culture, with clear policies and procedures in place, and provide regular safeguarding training to all staff. Any safeguarding concerns or allegations will be managed in accordance with statutory guidance and local safeguarding arrangements. We welcome applications from all suitably qualified candidates and are committed to equality, diversity and inclusion. Any offer of employment will be made subject to satisfactory completion of all safeguarding and vetting checks.
Supportive team, Career Development Opportunitys, Enhanced pension, Mon to Friday, Full-time, Permanent, 40,000 salary + Benefits, A well-established and growing manufacturing organisation is seeking an experienced Health, Safety & Environmental (HSE) Officer to support site operations. This is a key position focused on maintaining high standards across health, safety, environmental and quality functions. This is a hands-on, site-based role where you'll work closely with operational teams to ensure compliance, drive continuous improvement and promote a strong HSE culture across the business. We are looking for a proactive HSE Officer who can confidently operate within a fast-paced environment, carrying out audits, risk assessments and supporting site teams to ensure best practice and compliance at all times. Location Hinckley commutable from Leicestershire, Leicester Nuneaton, Tamworth, Loughborough, Coalville, Ashby-de-la-Zouch, Burton upon Trent, Derby, Nottingham, Melton Mowbray, Market Harborough, Cadby, Lutterworth, Rugby, Coventry, Bedworth, Atherstone, Swadlincote, Castle Donington, Shepshed What's in it for you as an HSE Officer 40,000 salary per annum Permanent, stable opportunity Contributory pension scheme Employee benefits Supportive team environment with development opportunities Main responsibilities of the HSE Officer Supporting the development and implementation of HSE policies, procedures and documentation Maintaining and improving systems aligned to ISO 45001 and ISO 14001 standards Conducting risk assessments across the production environment Carrying out workplace audits and reporting on compliance Accompanying external auditors and supporting site inspections Promoting a positive health & safety culture and continuous improvement initiatives Advising managers and supervisors on HSE compliance and best practice Monitoring workforce adherence to safety procedures Supporting training coordination to ensure compliance across teams Identifying improvement areas and reporting findings to management Assisting with RAMS documentation and compliance requirements Supporting quality processes including inspections and non-conformance investigations Ensuring safe practices relating to materials handling and site activities Requirements for HSE Officer NEBOSH Certificate Minimum 2 years' experience in a similar HSE role Strong understanding of health & safety regulations and compliance Experience conducting audits, risk assessments and inspections Knowledge of COSHH regulations Good IT skills including Microsoft Office Strong communication skills with the ability to engage at all levels Ability to manage multiple tasks and prioritise workload effectively Self-motivated with a proactive and methodical approach Full UK driving licence To apply for this HSE Officer role, we welcome applications from Health & Safety Advisors, HSE Officers, Safety, Health and Environmental (SHE), Health, Safety and Environmental (HSE) Coordinators or individuals with relevant experience in construction, manufacturing or industrial environments. Please click the link and apply for this HSE Officer position. Thank you Fiona McSheffrey, E3 Recruitment (phone number removed)
May 29, 2026
Full time
Supportive team, Career Development Opportunitys, Enhanced pension, Mon to Friday, Full-time, Permanent, 40,000 salary + Benefits, A well-established and growing manufacturing organisation is seeking an experienced Health, Safety & Environmental (HSE) Officer to support site operations. This is a key position focused on maintaining high standards across health, safety, environmental and quality functions. This is a hands-on, site-based role where you'll work closely with operational teams to ensure compliance, drive continuous improvement and promote a strong HSE culture across the business. We are looking for a proactive HSE Officer who can confidently operate within a fast-paced environment, carrying out audits, risk assessments and supporting site teams to ensure best practice and compliance at all times. Location Hinckley commutable from Leicestershire, Leicester Nuneaton, Tamworth, Loughborough, Coalville, Ashby-de-la-Zouch, Burton upon Trent, Derby, Nottingham, Melton Mowbray, Market Harborough, Cadby, Lutterworth, Rugby, Coventry, Bedworth, Atherstone, Swadlincote, Castle Donington, Shepshed What's in it for you as an HSE Officer 40,000 salary per annum Permanent, stable opportunity Contributory pension scheme Employee benefits Supportive team environment with development opportunities Main responsibilities of the HSE Officer Supporting the development and implementation of HSE policies, procedures and documentation Maintaining and improving systems aligned to ISO 45001 and ISO 14001 standards Conducting risk assessments across the production environment Carrying out workplace audits and reporting on compliance Accompanying external auditors and supporting site inspections Promoting a positive health & safety culture and continuous improvement initiatives Advising managers and supervisors on HSE compliance and best practice Monitoring workforce adherence to safety procedures Supporting training coordination to ensure compliance across teams Identifying improvement areas and reporting findings to management Assisting with RAMS documentation and compliance requirements Supporting quality processes including inspections and non-conformance investigations Ensuring safe practices relating to materials handling and site activities Requirements for HSE Officer NEBOSH Certificate Minimum 2 years' experience in a similar HSE role Strong understanding of health & safety regulations and compliance Experience conducting audits, risk assessments and inspections Knowledge of COSHH regulations Good IT skills including Microsoft Office Strong communication skills with the ability to engage at all levels Ability to manage multiple tasks and prioritise workload effectively Self-motivated with a proactive and methodical approach Full UK driving licence To apply for this HSE Officer role, we welcome applications from Health & Safety Advisors, HSE Officers, Safety, Health and Environmental (SHE), Health, Safety and Environmental (HSE) Coordinators or individuals with relevant experience in construction, manufacturing or industrial environments. Please click the link and apply for this HSE Officer position. Thank you Fiona McSheffrey, E3 Recruitment (phone number removed)
Adapro Talent Partners are delighted to be exclusively partnering with a large Milton Keynes based, multi-site retail organisation who are looking to recruit a Head of Risk, on a permanent basis. The Head of Risk is responsible for leading the organisations enterprise risk, business assurance, insurance and data protection frameworks. This role ensures robust governance, effective internal controls, and compliance with regulatory requirements, while safeguarding the organisation's assets, reputation and data. The Head of Risk will act as the primary liaison with Group Internal Audit, ensuring a strong control environment and protecting the organisation's assets, data and reputation. In capacity as formal Data Protection Officer, the role ensures effective oversight of data protection, privacy and information governance and operates with appropriate independence with an indirect reporting line to the Group DPO on data protection matters. Key Responsibilities: Risk Management & Governance - Oversee the enterprise-wide risk management framework - Maintain and continuously improve the Risk and Control Matrix (RACM) across all business areas - Facilitate risk identification, assessment, and mitigation processes with senior stakeholders - Provide regular risk reporting to the Senior Leadership Team - Embed a strong risk-aware culture throughout the organisation Audit & Business Assurance - Act as the primary contact for Group Internal Audit, coordinating audit planning, execution, and follow-up. - Manage internal audit responses, ensuring timely and effective remediation of findings. - Conduct periodic reviews of high-risk areas and key controls. Financial Controls & Compliance - Ensure robust financial control processes are in place, documented, and operating effectively. - Support the finance function in maintaining compliance with relevant accounting standards and internal policies. - Lead periodic reviews to drive continuous improvement in control effectiveness. - Oversee controls related to fraud prevention and detection. - Management of cash collection and processing contract Data Protection & Privacy - Act as the appointed Data Protection Officer under UK GDPR - Direct the organisation's data protection strategy and compliance framework - Advise stakeholders on data protection obligations, risks and mitigations - Ensure effective management of data subject rights requests (DSARs), data breaches and DPIAs - Maintain key documentation (ROPA, policies, retention schedules) - Act as primary contact for the ICO - Promote a strong data protection culture Insurance & Risk Transfer - Oversee the organisation's insurance programme, ensuring appropriate coverage and value for money. - Manage relationships with brokers and insurers. - Lead claims management and ensure lessons learned are embedded into risk management processes. Policy, Controls & Continuous Improvement - Develop, maintain, and enforce risk, audit, and compliance policies. - Drive continuous improvement in governance, risk, and control processes. - Leverage data and analytics to enhance risk insights and monitoring. Qualifications, knowledge, and experience - Significant experience in risk, audit or internal controls - Experience with DPO or privacy frameworks - Sound knowledge of UK GDPR and risk frameworks - Professional qualification (ACA/ACCA/CIA/CISA or equivalent) - Data protection qualification desirable - Strong stakeholder management skills - Ability to work in a fast-paced environment - Excellent planning, organisational and time management - Excellent verbal, written communication and presentation skills - Line management experience Our Client is offering a basic salary of 90,000 - 95,000 + Car + Bonus + Benefits
May 29, 2026
Full time
Adapro Talent Partners are delighted to be exclusively partnering with a large Milton Keynes based, multi-site retail organisation who are looking to recruit a Head of Risk, on a permanent basis. The Head of Risk is responsible for leading the organisations enterprise risk, business assurance, insurance and data protection frameworks. This role ensures robust governance, effective internal controls, and compliance with regulatory requirements, while safeguarding the organisation's assets, reputation and data. The Head of Risk will act as the primary liaison with Group Internal Audit, ensuring a strong control environment and protecting the organisation's assets, data and reputation. In capacity as formal Data Protection Officer, the role ensures effective oversight of data protection, privacy and information governance and operates with appropriate independence with an indirect reporting line to the Group DPO on data protection matters. Key Responsibilities: Risk Management & Governance - Oversee the enterprise-wide risk management framework - Maintain and continuously improve the Risk and Control Matrix (RACM) across all business areas - Facilitate risk identification, assessment, and mitigation processes with senior stakeholders - Provide regular risk reporting to the Senior Leadership Team - Embed a strong risk-aware culture throughout the organisation Audit & Business Assurance - Act as the primary contact for Group Internal Audit, coordinating audit planning, execution, and follow-up. - Manage internal audit responses, ensuring timely and effective remediation of findings. - Conduct periodic reviews of high-risk areas and key controls. Financial Controls & Compliance - Ensure robust financial control processes are in place, documented, and operating effectively. - Support the finance function in maintaining compliance with relevant accounting standards and internal policies. - Lead periodic reviews to drive continuous improvement in control effectiveness. - Oversee controls related to fraud prevention and detection. - Management of cash collection and processing contract Data Protection & Privacy - Act as the appointed Data Protection Officer under UK GDPR - Direct the organisation's data protection strategy and compliance framework - Advise stakeholders on data protection obligations, risks and mitigations - Ensure effective management of data subject rights requests (DSARs), data breaches and DPIAs - Maintain key documentation (ROPA, policies, retention schedules) - Act as primary contact for the ICO - Promote a strong data protection culture Insurance & Risk Transfer - Oversee the organisation's insurance programme, ensuring appropriate coverage and value for money. - Manage relationships with brokers and insurers. - Lead claims management and ensure lessons learned are embedded into risk management processes. Policy, Controls & Continuous Improvement - Develop, maintain, and enforce risk, audit, and compliance policies. - Drive continuous improvement in governance, risk, and control processes. - Leverage data and analytics to enhance risk insights and monitoring. Qualifications, knowledge, and experience - Significant experience in risk, audit or internal controls - Experience with DPO or privacy frameworks - Sound knowledge of UK GDPR and risk frameworks - Professional qualification (ACA/ACCA/CIA/CISA or equivalent) - Data protection qualification desirable - Strong stakeholder management skills - Ability to work in a fast-paced environment - Excellent planning, organisational and time management - Excellent verbal, written communication and presentation skills - Line management experience Our Client is offering a basic salary of 90,000 - 95,000 + Car + Bonus + Benefits
Hours: 37 hours per week Contract: 6 Months IR35: Inside IR35 We are currently recruiting for an experienced Housing Enforcement Lead to support a busy local authority Housing & Vulnerability team. This is a hybrid role offering approximately 2 days per week working from home. The successful candidate will provide operational leadership across private sector housing enforcement, renters rights, homelessness strategy and housing standards, ensuring compliance, service improvement and high-quality delivery across the service. Key Responsibilities Provide day-to-day operational leadership and support across the Housing & Vulnerability service Lead on complex and specialist housing enforcement cases Oversee areas including: Private Sector Housing HHSRS inspections HMO Licensing Fire Safety in High Rise Dwellings Asylum Accommodation Public Health in Housing Renters Rights implementation and enforcement Housing Strategy, Homelessness and Temporary Accommodation Support service improvement, transformation and compliance activities Supervise, mentor and develop officers within the team Manage escalated complaints, appeals and complex customer issues Prepare reports, witness statements and legal documentation where required Support funding bids, externally funded projects and performance monitoring Work closely with internal departments, partners and external agencies Candidate Requirements Extensive experience within Private Sector Housing and Housing Enforcement Strong knowledge of housing legislation, HHSRS, HMO licensing and renters rights Previous operational management or team leadership experience Experience managing complex enforcement and compliance cases Ability to coach, mentor and support officers within a regulatory environment Strong report writing, communication and stakeholder management skills Degree or relevant qualification in Environmental Health or equivalent experience EHRB registration and/or membership of CIEH, CIH or equivalent professional body desirable HHSRS qualification advantageous Full UK driving licence required This is an excellent opportunity for an experienced housing enforcement professional to join a forward-thinking local authority team on an interim basis.
May 29, 2026
Seasonal
Hours: 37 hours per week Contract: 6 Months IR35: Inside IR35 We are currently recruiting for an experienced Housing Enforcement Lead to support a busy local authority Housing & Vulnerability team. This is a hybrid role offering approximately 2 days per week working from home. The successful candidate will provide operational leadership across private sector housing enforcement, renters rights, homelessness strategy and housing standards, ensuring compliance, service improvement and high-quality delivery across the service. Key Responsibilities Provide day-to-day operational leadership and support across the Housing & Vulnerability service Lead on complex and specialist housing enforcement cases Oversee areas including: Private Sector Housing HHSRS inspections HMO Licensing Fire Safety in High Rise Dwellings Asylum Accommodation Public Health in Housing Renters Rights implementation and enforcement Housing Strategy, Homelessness and Temporary Accommodation Support service improvement, transformation and compliance activities Supervise, mentor and develop officers within the team Manage escalated complaints, appeals and complex customer issues Prepare reports, witness statements and legal documentation where required Support funding bids, externally funded projects and performance monitoring Work closely with internal departments, partners and external agencies Candidate Requirements Extensive experience within Private Sector Housing and Housing Enforcement Strong knowledge of housing legislation, HHSRS, HMO licensing and renters rights Previous operational management or team leadership experience Experience managing complex enforcement and compliance cases Ability to coach, mentor and support officers within a regulatory environment Strong report writing, communication and stakeholder management skills Degree or relevant qualification in Environmental Health or equivalent experience EHRB registration and/or membership of CIEH, CIH or equivalent professional body desirable HHSRS qualification advantageous Full UK driving licence required This is an excellent opportunity for an experienced housing enforcement professional to join a forward-thinking local authority team on an interim basis.
The Role An exciting opportunity to be part of our new Housing Strategy and Performance Team as a Housing Regulatory Assurance Officer. You will support the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core function in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the council is compliant with all statutory and regulatory housing requirements, developing improvement plans and remediations where are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on residents. You will be highly organised, and an innovative and intelligence problem solver, conversant with project and programme management skills and an excellent communicator, able to prepare strategies, formal reports for members and presentations for colleagues and residents. Role purpose You have significant knowledge and experience of preparing and implementing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, can spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. You communicate effectively with a range of audiences, including tenants, elected members and colleagues of all levels; you will have used this to engage with customers and respond to their feedback. You are committed to the public service ethos and putting residents first; but can balance this with an emotional resilience and commercial awareness, to operate efficiently and secure value for money. Role responsibilities and main duties Lead the management, planning and coordination of housing regulatory compliance and service improvement activities, working in partnership with a wide range of colleagues, providing leadership delegating tasks to them as necessary. Represent the housing service corporately and with partners, deputising for your manager and Director as required. Lead and establish a creative and innovative approach to delivering improvements and assurance across the housing service, setting appropriate objectives and performance targets to define your success, using benchmarking to reflect on your practice and learn from others. Working with the data lead, develop a highly collaborative team approach to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Holding others to account, set standards and procedures to ensure compliance with all council, regulatory, and statutory requirements, including in depth knowledge and interpretation of the Regulator of Social Housing's Consumer Standards, identifying potential issues early and at source, so that they may be prevented, successfully resolved, or escalated as appropriate. Deliver and present work items and written reports on time and to a high standard, ensuring all content is factual, accurate and evidence based. Reports may include regulatory compliance updates, consumer standards reviews, service improvement analyses, Ombudsman trend reports, risk assessments, performance dashboards and briefing papers for senior leadership, Members and residents. Provide line management responsibility for staff involved in compliance, assurance or service improvement, including allocating work, assessing performance, and supporting professional development. Demonstrate and continue to develop advanced, specialist knowledge of housing law, regulation, custom and practice across housing management, repairs and maintenance and housing development. To serve as a council expert on such matters and execute decisions that deal appropriately with the legal, reputational, and financial risks of operating a housing service dedicated to the needs of our residents. Operate effectively in a highly changeable environment with multiple competing priorities; oversee and mitigate risks to the service and staff; be prepared to travel and work outside to engage with our tenants and residents on their estates. Safeguarding Undertake other duties commensurate with the purpose of the post, in particular to help the council's response to emergences, undertake council and resident meetings outside of normal office ours, and assist with the conduct of elections.
May 29, 2026
Contractor
The Role An exciting opportunity to be part of our new Housing Strategy and Performance Team as a Housing Regulatory Assurance Officer. You will support the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core function in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the council is compliant with all statutory and regulatory housing requirements, developing improvement plans and remediations where are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on residents. You will be highly organised, and an innovative and intelligence problem solver, conversant with project and programme management skills and an excellent communicator, able to prepare strategies, formal reports for members and presentations for colleagues and residents. Role purpose You have significant knowledge and experience of preparing and implementing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, can spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. You communicate effectively with a range of audiences, including tenants, elected members and colleagues of all levels; you will have used this to engage with customers and respond to their feedback. You are committed to the public service ethos and putting residents first; but can balance this with an emotional resilience and commercial awareness, to operate efficiently and secure value for money. Role responsibilities and main duties Lead the management, planning and coordination of housing regulatory compliance and service improvement activities, working in partnership with a wide range of colleagues, providing leadership delegating tasks to them as necessary. Represent the housing service corporately and with partners, deputising for your manager and Director as required. Lead and establish a creative and innovative approach to delivering improvements and assurance across the housing service, setting appropriate objectives and performance targets to define your success, using benchmarking to reflect on your practice and learn from others. Working with the data lead, develop a highly collaborative team approach to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Holding others to account, set standards and procedures to ensure compliance with all council, regulatory, and statutory requirements, including in depth knowledge and interpretation of the Regulator of Social Housing's Consumer Standards, identifying potential issues early and at source, so that they may be prevented, successfully resolved, or escalated as appropriate. Deliver and present work items and written reports on time and to a high standard, ensuring all content is factual, accurate and evidence based. Reports may include regulatory compliance updates, consumer standards reviews, service improvement analyses, Ombudsman trend reports, risk assessments, performance dashboards and briefing papers for senior leadership, Members and residents. Provide line management responsibility for staff involved in compliance, assurance or service improvement, including allocating work, assessing performance, and supporting professional development. Demonstrate and continue to develop advanced, specialist knowledge of housing law, regulation, custom and practice across housing management, repairs and maintenance and housing development. To serve as a council expert on such matters and execute decisions that deal appropriately with the legal, reputational, and financial risks of operating a housing service dedicated to the needs of our residents. Operate effectively in a highly changeable environment with multiple competing priorities; oversee and mitigate risks to the service and staff; be prepared to travel and work outside to engage with our tenants and residents on their estates. Safeguarding Undertake other duties commensurate with the purpose of the post, in particular to help the council's response to emergences, undertake council and resident meetings outside of normal office ours, and assist with the conduct of elections.
An exciting opportunity has arisen for an experience Highway Technical Support Officer to come and join a busy client in the North West. The main duties of the Highway Technical Support Officer are: Provide technical and administrative support within transport and infrastructure service teams. Deliver advice and guidance to members of the public, customers, councillors, and stakeholders on highways and transport related matters. Maintain and update accurate technical data across highways, traffic management, asset management, and adoption systems. Support the management of customer enquiries and correspondence within agreed service timescales using CRM systems. Assist with the preparation, tracking, and monitoring of works orders and related documentation. Support budget monitoring processes and management reporting requirements. Help produce management information and performance reports to support service delivery. Liaise with internal departments, contractors, and third parties involved in highway and transportation activities. Ensure accurate record keeping and compliance with organisational procedures and processes. Provide flexible support across wider transport and environmental service functions as required. Skills & Experience Previous experience within highways, transport, infrastructure, or technical support environments desirable. Strong administrative and organisational skills. Experience using CRM systems, databases, or asset management systems. Good communication skills with the ability to deal confidently with the public and stakeholders. Ability to manage workloads, prioritise tasks, and meet deadlines. Competent in Microsoft Office and data management systems. For a full description and further information on the role, please call Harriet Simmonds at Carrington West on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Drainage & Infrastructure professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Harriet at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email.
May 29, 2026
Contractor
An exciting opportunity has arisen for an experience Highway Technical Support Officer to come and join a busy client in the North West. The main duties of the Highway Technical Support Officer are: Provide technical and administrative support within transport and infrastructure service teams. Deliver advice and guidance to members of the public, customers, councillors, and stakeholders on highways and transport related matters. Maintain and update accurate technical data across highways, traffic management, asset management, and adoption systems. Support the management of customer enquiries and correspondence within agreed service timescales using CRM systems. Assist with the preparation, tracking, and monitoring of works orders and related documentation. Support budget monitoring processes and management reporting requirements. Help produce management information and performance reports to support service delivery. Liaise with internal departments, contractors, and third parties involved in highway and transportation activities. Ensure accurate record keeping and compliance with organisational procedures and processes. Provide flexible support across wider transport and environmental service functions as required. Skills & Experience Previous experience within highways, transport, infrastructure, or technical support environments desirable. Strong administrative and organisational skills. Experience using CRM systems, databases, or asset management systems. Good communication skills with the ability to deal confidently with the public and stakeholders. Ability to manage workloads, prioritise tasks, and meet deadlines. Competent in Microsoft Office and data management systems. For a full description and further information on the role, please call Harriet Simmonds at Carrington West on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Drainage & Infrastructure professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Harriet at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email.
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable
May 29, 2026
Contractor
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock Maximising rental income collection and reducing current and former tenant arrears Developing and implementing effective arrears prevention and recovery strategies Managing complex arrears cases and overseeing legal action where appropriate Supporting tenancy sustainment through proactive resident engagement and financial inclusion support Working collaboratively with residents to agree realistic repayment arrangements Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards Monitoring KPIs, service standards and performance targets to drive service improvement Producing performance reports and analysing data to identify trends and areas for improvement Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols Supporting complaint resolution and improving customer satisfaction across the income service Building strong relationships with internal teams, local authorities, DWP and external support agencies Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need Proven experience managing an income or rent recovery service within social housing or local government Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation Experience managing and developing staff within a target-driven environment Strong understanding of welfare benefits and Universal Credit Ability to balance income recovery with a resident-focused approach Experience producing performance reports and analysing service data Excellent communication, negotiation and stakeholder management skills Strong organisational and leadership abilities Experience using housing management systems and Microsoft Office packages CIH qualification or equivalent professional qualification desirable
Attendance & Cover Officer Location: Oasis Academy Brightstowe, Bristol Salary: OCL 18-22 £31,537 - £ 33,699 pro rata 40/52 weeks+ Local Government Pension Scheme, Actual (£27821.69 - £29729.99) Start Date: asap Interview Date: TBC Contract: Term Time Only + 1 week, 37 hours per week 7:00am - 3:00pm Enhanced DBS required Are you highly organised, resilient under pressure, and ready to take on a key operational role in a busy secondary school? Oasis Academy Brightstowe is seeking a proactive and detail focused Attendance & Cover Officer to join our Operations team. This is a crucial role at the centre of the academy's day to day functioning, ensuring that attendance is robustly monitored and that all lessons are effectively staffed each day. This is an exciting opportunity for someone who thrives in a fast paced environment and wants to make a direct impact on student outcomes and school operations. About the Role You will lead on attendance and daily cover coordination, supporting the smooth running of the academy from the start of each school day. This varied and high responsibility role includes: Attendance & Student Support Leading daily attendance processes, including first day absence calls Maintaining accurate attendance records in line with statutory requirements Monitoring pupil attendance and identifying those at risk of persistent absence Working with families to improve attendance and remove barriers Conducting attendance meetings and, where appropriate, home visits Cover Coordination Managing and coordinating daily staff cover across Years 7-11 Deploying internal staff and organising external supply where required Producing and distributing the daily cover list Responding to in day changes to ensure continuity of learning Staff Absence Monitoring Acting as the central point for recording all staff absence Maintaining accurate absence records on Bromcom and supporting reporting to leaders Supporting operational planning Safeguarding & Compliance Following up absence promptly, ensuring safeguarding concerns are identified Supporting attendance escalation processes, including penalty notices and legal procedures Liaising with external agencies and the Local Authority where required Data & Systems Maintaining accurate data and producing attendance reports Supporting audits, inspections, and compliance requirements The Ideal Candidate We are looking for someone who is: Highly organised and detail orientated Calm under pressure, particularly in early morning operational periods An excellent communicator, able to build positive relationships with staff, students and families Confident using IT systems, including MIS (Bromcom desirable) Able to manage competing priorities in a fast paced environment Proactive, resilient, and solution focused Committed to safeguarding and supporting student outcomes Desirable Experience working in a school environment Knowledge of attendance systems, processes, or legislation Experience coordinating cover or managing complex schedules What We Offer At Oasis Academy Brightstowe, you will be part of a supportive and ambitious school community. A welcoming, inclusive culture rooted in the Oasis 9 Habits A supportive and collaborative team environment Opportunities for professional development and training Local Government Pension Scheme Staff wellbeing initiatives and support Access to the wider Oasis Community Learning network About Us Oasis Academy Brightstowe is a vibrant and inclusive secondary school in Shirehampton, Bristol. We are committed to high expectations, strong relationships, and ensuring every student achieves their full potential. As part of Oasis Community Learning, we are driven by the values of inclusion, compassion, and excellence, working to transform lives and strengthen communities. Apply Now! Please submit your application via eTeach by 5th June 2026 2 noon Interviews: TBC We welcome informal visits and enquiries-please contact the Academy to arrange a visit or learn more. Please note: CVs will not be accepted. All applicants must complete a full application form. Right to Work Requirement You must have the legal right to work in the UK for the duration of your employment. Unfortunately, we are unable to offer visa sponsorship for this post. Fluency Duty This role requires fluency in spoken English for clear communication with students, colleagues, and external partners. We reserve the right to close this advert early if sufficient applications are received. Safeguarding Statement: Oasis Academy Brightstowe is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
May 29, 2026
Full time
Attendance & Cover Officer Location: Oasis Academy Brightstowe, Bristol Salary: OCL 18-22 £31,537 - £ 33,699 pro rata 40/52 weeks+ Local Government Pension Scheme, Actual (£27821.69 - £29729.99) Start Date: asap Interview Date: TBC Contract: Term Time Only + 1 week, 37 hours per week 7:00am - 3:00pm Enhanced DBS required Are you highly organised, resilient under pressure, and ready to take on a key operational role in a busy secondary school? Oasis Academy Brightstowe is seeking a proactive and detail focused Attendance & Cover Officer to join our Operations team. This is a crucial role at the centre of the academy's day to day functioning, ensuring that attendance is robustly monitored and that all lessons are effectively staffed each day. This is an exciting opportunity for someone who thrives in a fast paced environment and wants to make a direct impact on student outcomes and school operations. About the Role You will lead on attendance and daily cover coordination, supporting the smooth running of the academy from the start of each school day. This varied and high responsibility role includes: Attendance & Student Support Leading daily attendance processes, including first day absence calls Maintaining accurate attendance records in line with statutory requirements Monitoring pupil attendance and identifying those at risk of persistent absence Working with families to improve attendance and remove barriers Conducting attendance meetings and, where appropriate, home visits Cover Coordination Managing and coordinating daily staff cover across Years 7-11 Deploying internal staff and organising external supply where required Producing and distributing the daily cover list Responding to in day changes to ensure continuity of learning Staff Absence Monitoring Acting as the central point for recording all staff absence Maintaining accurate absence records on Bromcom and supporting reporting to leaders Supporting operational planning Safeguarding & Compliance Following up absence promptly, ensuring safeguarding concerns are identified Supporting attendance escalation processes, including penalty notices and legal procedures Liaising with external agencies and the Local Authority where required Data & Systems Maintaining accurate data and producing attendance reports Supporting audits, inspections, and compliance requirements The Ideal Candidate We are looking for someone who is: Highly organised and detail orientated Calm under pressure, particularly in early morning operational periods An excellent communicator, able to build positive relationships with staff, students and families Confident using IT systems, including MIS (Bromcom desirable) Able to manage competing priorities in a fast paced environment Proactive, resilient, and solution focused Committed to safeguarding and supporting student outcomes Desirable Experience working in a school environment Knowledge of attendance systems, processes, or legislation Experience coordinating cover or managing complex schedules What We Offer At Oasis Academy Brightstowe, you will be part of a supportive and ambitious school community. A welcoming, inclusive culture rooted in the Oasis 9 Habits A supportive and collaborative team environment Opportunities for professional development and training Local Government Pension Scheme Staff wellbeing initiatives and support Access to the wider Oasis Community Learning network About Us Oasis Academy Brightstowe is a vibrant and inclusive secondary school in Shirehampton, Bristol. We are committed to high expectations, strong relationships, and ensuring every student achieves their full potential. As part of Oasis Community Learning, we are driven by the values of inclusion, compassion, and excellence, working to transform lives and strengthen communities. Apply Now! Please submit your application via eTeach by 5th June 2026 2 noon Interviews: TBC We welcome informal visits and enquiries-please contact the Academy to arrange a visit or learn more. Please note: CVs will not be accepted. All applicants must complete a full application form. Right to Work Requirement You must have the legal right to work in the UK for the duration of your employment. Unfortunately, we are unable to offer visa sponsorship for this post. Fluency Duty This role requires fluency in spoken English for clear communication with students, colleagues, and external partners. We reserve the right to close this advert early if sufficient applications are received. Safeguarding Statement: Oasis Academy Brightstowe is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Complaints Team Leader South London Hybrid Working An exciting opportunity has arisen for an experienced Complaints Team Leader to join a respected housing organisation in South London. This role will lead a busy complaints function, managing a team responsible for investigating and resolving complex resident complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code, and driving service improvement across the organisation. Key responsibilities include: Managing and developing a team of Complaints Officers Overseeing complex and escalated Stage 2 complaints Leading engagement with the Housing Ombudsman Monitoring team performance, KPIs, and complaint handling quality Driving lessons learned and continuous service improvement Supporting operational teams to resolve complaints effectively and improve customer outcomes The successful candidate will have: Previous experience leading within a housing complaints environment Strong knowledge of complaint handling and regulatory standards Excellent communication, investigation, and stakeholder management skills Experience managing high-volume caseloads and improving team performance A proactive, resilient, and customer-focused approach This is a fantastic opportunity for a strong people manager who is passionate about customer service, accountability, and delivering positive outcomes for residents. Immediate start is available, To be considered for a virtual interview as early as next week, Please apply now, or reach out directly to Colby Robinson for further information.
May 29, 2026
Seasonal
Complaints Team Leader South London Hybrid Working An exciting opportunity has arisen for an experienced Complaints Team Leader to join a respected housing organisation in South London. This role will lead a busy complaints function, managing a team responsible for investigating and resolving complex resident complaints, ensuring compliance with the Housing Ombudsman Complaint Handling Code, and driving service improvement across the organisation. Key responsibilities include: Managing and developing a team of Complaints Officers Overseeing complex and escalated Stage 2 complaints Leading engagement with the Housing Ombudsman Monitoring team performance, KPIs, and complaint handling quality Driving lessons learned and continuous service improvement Supporting operational teams to resolve complaints effectively and improve customer outcomes The successful candidate will have: Previous experience leading within a housing complaints environment Strong knowledge of complaint handling and regulatory standards Excellent communication, investigation, and stakeholder management skills Experience managing high-volume caseloads and improving team performance A proactive, resilient, and customer-focused approach This is a fantastic opportunity for a strong people manager who is passionate about customer service, accountability, and delivering positive outcomes for residents. Immediate start is available, To be considered for a virtual interview as early as next week, Please apply now, or reach out directly to Colby Robinson for further information.
Job Title: Success Coach (Rapid Employment) Location: Walsall - WS1 1SE Full-time Base Salary: £28,000- £29,500 OTE: £39,000 Are you passionate about helping people find meaningful work - fast? Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job-ready individuals move quickly into sustainable employment. We re looking for a dynamic, target-driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers. What You ll Be Doing: Manage a caseload of participants, helping them swiftly transition into sustainable employment Submit tailored job applications to live vacancies identified by our Business Development Team. Actively engage with employers to match candidates with suitable job opportunities. Provide post-placement support to ensure long-term success. Keep accurate, up-to-date records within our case management system. Key Responsibilities : Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress. Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment. Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment. Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary. Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager. Provide post-employment support to ensure clients maintain their employment and well-being, identifying and mitigating potential risks to achieving their objectives. Collaborate with partners to contribute to and influence the development of participants action plans. This includes coordinating with agencies like Jobcentre Plus (JCP), integrating health provider support, or co-delivering services with local authority social services. Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one-on-one meetings, group sessions, outreach appointments, and employer engagement. Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement. Build and maintain connections with community services that support clients in achieving their employment and well-being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities. Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards. Stay informed about the benefits system and client entitlements to provide accurate advice and support. Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback. Maintain up-to-date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well-being services. Work as part of the wider team supporting the operations and business needs. This may require flexibility for working outside of your normal hours. Perform other reasonable duties as requested that are appropriate to the role. What We re Looking For: Experience in recruitment, employment coaching, or a similar fast-paced, target-driven environment. A natural relationship builder, confident with people and professional with employers. Strong organisational skills and a proactive, can-do mindset. Solid understanding of local labour markets (or a willingness to learn fast). Tech-savvy and administratively strong. Salary & Benefits Base salary between £27,000 - £29,500 pa On-Target Earnings of £39,000 with achievable performance-based bonuses Holidays: 26 plus 8 Bank Holidays Pension: 5% employer matched scheme Funded Health Cash plan Life insurance (3 x salary) Discount shopping portal (20 free points added monthly) A meaningful role with real community impact Supportive and inclusive team environment Ready to Help People Change Their Lives? If you're driven by purpose and performance, we d love to hear from you. Apply now and be part of a team that fast-tracks people into life-changing opportunities. How to Apply Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).
May 29, 2026
Full time
Job Title: Success Coach (Rapid Employment) Location: Walsall - WS1 1SE Full-time Base Salary: £28,000- £29,500 OTE: £39,000 Are you passionate about helping people find meaningful work - fast? Join Starting Point Recruitment as a Success Coach and play a pivotal role in transforming lives by helping job-ready individuals move quickly into sustainable employment. We re looking for a dynamic, target-driven professional with great people skills, a passion for results, and the ability to build strong relationships with both candidates and employers. What You ll Be Doing: Manage a caseload of participants, helping them swiftly transition into sustainable employment Submit tailored job applications to live vacancies identified by our Business Development Team. Actively engage with employers to match candidates with suitable job opportunities. Provide post-placement support to ensure long-term success. Keep accurate, up-to-date records within our case management system. Key Responsibilities : Effectively manage a caseload of unemployed participants, providing tailored support to help them overcome employment barriers and secure sustainable jobs. This includes offering encouragement, training, and consistent monitoring to guide their progress. Conduct comprehensive needs assessments and collaborate with participants, to create personalised action plans. Focus on enhancing their skills, improving their CVs, refining interview techniques, identifying job opportunities, and tracking their progress towards employment. Develop strong, collaborative relationships with participants, delivering personalised support that motivates, coaches, and challenges them to reach their full potential, ultimately securing lasting employment. Oversee the entire participants journey, conducting regular reviews to measure progress and providing ongoing advice, guidance, and referrals to specialist services when necessary. Meet performance and target requirements as outlined by contractual obligations, achieving individual daily, weekly, and monthly goals set by the Centre Manager. Provide post-employment support to ensure clients maintain their employment and well-being, identifying and mitigating potential risks to achieving their objectives. Collaborate with partners to contribute to and influence the development of participants action plans. This includes coordinating with agencies like Jobcentre Plus (JCP), integrating health provider support, or co-delivering services with local authority social services. Participate in regular case conferences with partner organisations, employers, and team members to ensure a seamless and consistent client experience. Organise and coordinate a diverse schedule of activities, including one-on-one meetings, group sessions, outreach appointments, and employer engagement. Foster and maintain strong relationships with employers, working closely with the Employer Relations Officer to identify job vacancies and tailor them to participants' strengths and needs. Continue to support both clients and employers after job placement. Build and maintain connections with community services that support clients in achieving their employment and well-being goals, including opportunities for volunteering, benefits advice, counselling, housing support, training, health services, and leisure activities. Take full responsibility for all case management tasks, including maintaining efficient administrative procedures, producing relevant records and reports, and updating client information in the case management system. Ensure that all documentation is completed, and client files are maintained according to contractual and quality compliance standards. Stay informed about the benefits system and client entitlements to provide accurate advice and support. Attend departmental meetings and best practice sessions as required, ensuring the delivery of a quality service that meets contractual requirements and actively encourages client participation in evaluations and feedback. Maintain up-to-date knowledge of the local labour market, sector developments, training opportunities, and relevant support agencies, particularly those offering health and well-being services. Work as part of the wider team supporting the operations and business needs. This may require flexibility for working outside of your normal hours. Perform other reasonable duties as requested that are appropriate to the role. What We re Looking For: Experience in recruitment, employment coaching, or a similar fast-paced, target-driven environment. A natural relationship builder, confident with people and professional with employers. Strong organisational skills and a proactive, can-do mindset. Solid understanding of local labour markets (or a willingness to learn fast). Tech-savvy and administratively strong. Salary & Benefits Base salary between £27,000 - £29,500 pa On-Target Earnings of £39,000 with achievable performance-based bonuses Holidays: 26 plus 8 Bank Holidays Pension: 5% employer matched scheme Funded Health Cash plan Life insurance (3 x salary) Discount shopping portal (20 free points added monthly) A meaningful role with real community impact Supportive and inclusive team environment Ready to Help People Change Their Lives? If you're driven by purpose and performance, we d love to hear from you. Apply now and be part of a team that fast-tracks people into life-changing opportunities. How to Apply Apply directly through Indeed with your CV and a short cover letter (optional). For more information, contact us at (url removed) or (phone number removed) (Option 2 for recruitment).
Job Title: HSE Manager Location: Working across Oldham and Sheffield Sites Salary: Competitive Job Type: Full time, Permanent About The Company: Oldham Engineering Limited is a well-established medium sized engineering business with a long history and exciting plans for business growth. Operating from it's UK manufacturing sites in Oldham and Sheffield, the company has premium engineering facilities totalling over 150,000 sqft. The business is ISO9001 certified and holds the 'Investors in People' accolade. This is a unique opportunity to join an established and highly regarded engineering business. About the Role: The HSE Manager is responsible for managing and promoting effective health, safety and environmental (HSE) practices across the business to support safe, compliant and efficient operations. The role is responsible for maintaining HSE systems, supporting compliance with legal and internal requirements, driving continuous improvement, and working with managers and employees to embed a positive safety culture throughout the organisation. Responsibilities: Develop, implement and maintain HSE policies, procedures and management systems across the business Ensure compliance with relevant health, safety and environmental legislation, company standards and industry best practice Carry out and support risk assessments, safe systems of work and hazard identification activities Lead incident, accident and near miss investigations, ensuring root causes are identified and corrective actions are implemented Plan and complete HSE inspections, audits and compliance reviews, monitoring actions through to closure Deliver HSE training, toolbox talks, inductions and guidance to managers, employees and contractors Monitor HSE performance data, prepare reports and make recommendations to improve standards and reduce risk Support the maintenance and improvement of ISO 45001 and ISO 14001 management systems where applicable Work with operational managers to promote a positive safety culture and ensure HSE responsibilities are understood and applied Liaise with external bodies, auditors and regulators as required and support the business during inspections or reviews Health & Safety: Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work. Ensure compliance with the Company's Health and Safety Policy, procedures, safe systems of work and legal obligations. Promote safe working practices, support risk reduction activities and report, investigate or escalate hazards, incidents and near misses appropriately. Support the monitoring of corrective actions and contribute to continuous improvement in health, safety and environmental performance. About you: Knowledge & Skills: NEBOSH General Certificate or equivalent health and safety qualification Experience in a health, safety and environmental role within a manufacturing, engineering or industrial environment Good working knowledge of UK health, safety and environmental legislation and regulatory requirements Experience of carrying out risk assessments, incident investigations, audits and compliance monitoring Knowledge of ISO 45001 and ISO 14001 management systems Strong organisational skills with the ability to manage priorities, analyse information and follow actions through to completion Strong analytical and problem-solving skills Ability to influence, coach and communicate effectively with employees and managers at all levels Confident in delivering training, guidance and practical support Proficient in preparing reports, maintaining records and using standard business systems Commitment to maintaining high standards of health, safety and environmental performance This list is not exhaustive, and the job holder will be expected to perform other reasonable tasks in the interest of their role and the Company's performance. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; HSE Supervisor, H&S Specialist, Health and Safety Adviser, Health and Safety Officer, Health and Safety Manager, SHE Officer, SHEQ Manager, Health and Safety Coordinator, SHEQ Officer, SHEQ Advisor, Health and Safety Advisor, Health and, Manufacturing Compliance may also be considered for this role.
May 29, 2026
Full time
Job Title: HSE Manager Location: Working across Oldham and Sheffield Sites Salary: Competitive Job Type: Full time, Permanent About The Company: Oldham Engineering Limited is a well-established medium sized engineering business with a long history and exciting plans for business growth. Operating from it's UK manufacturing sites in Oldham and Sheffield, the company has premium engineering facilities totalling over 150,000 sqft. The business is ISO9001 certified and holds the 'Investors in People' accolade. This is a unique opportunity to join an established and highly regarded engineering business. About the Role: The HSE Manager is responsible for managing and promoting effective health, safety and environmental (HSE) practices across the business to support safe, compliant and efficient operations. The role is responsible for maintaining HSE systems, supporting compliance with legal and internal requirements, driving continuous improvement, and working with managers and employees to embed a positive safety culture throughout the organisation. Responsibilities: Develop, implement and maintain HSE policies, procedures and management systems across the business Ensure compliance with relevant health, safety and environmental legislation, company standards and industry best practice Carry out and support risk assessments, safe systems of work and hazard identification activities Lead incident, accident and near miss investigations, ensuring root causes are identified and corrective actions are implemented Plan and complete HSE inspections, audits and compliance reviews, monitoring actions through to closure Deliver HSE training, toolbox talks, inductions and guidance to managers, employees and contractors Monitor HSE performance data, prepare reports and make recommendations to improve standards and reduce risk Support the maintenance and improvement of ISO 45001 and ISO 14001 management systems where applicable Work with operational managers to promote a positive safety culture and ensure HSE responsibilities are understood and applied Liaise with external bodies, auditors and regulators as required and support the business during inspections or reviews Health & Safety: Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work. Ensure compliance with the Company's Health and Safety Policy, procedures, safe systems of work and legal obligations. Promote safe working practices, support risk reduction activities and report, investigate or escalate hazards, incidents and near misses appropriately. Support the monitoring of corrective actions and contribute to continuous improvement in health, safety and environmental performance. About you: Knowledge & Skills: NEBOSH General Certificate or equivalent health and safety qualification Experience in a health, safety and environmental role within a manufacturing, engineering or industrial environment Good working knowledge of UK health, safety and environmental legislation and regulatory requirements Experience of carrying out risk assessments, incident investigations, audits and compliance monitoring Knowledge of ISO 45001 and ISO 14001 management systems Strong organisational skills with the ability to manage priorities, analyse information and follow actions through to completion Strong analytical and problem-solving skills Ability to influence, coach and communicate effectively with employees and managers at all levels Confident in delivering training, guidance and practical support Proficient in preparing reports, maintaining records and using standard business systems Commitment to maintaining high standards of health, safety and environmental performance This list is not exhaustive, and the job holder will be expected to perform other reasonable tasks in the interest of their role and the Company's performance. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; HSE Supervisor, H&S Specialist, Health and Safety Adviser, Health and Safety Officer, Health and Safety Manager, SHE Officer, SHEQ Manager, Health and Safety Coordinator, SHEQ Officer, SHEQ Advisor, Health and Safety Advisor, Health and, Manufacturing Compliance may also be considered for this role.
BRIDGEND COUNTY BOROUGH COUNCIL
Bridgend, Mid Glamorgan
37 hours per week An exciting opportunity has arisen to join the Contract Monitoring Team within the Social Services & Wellbeing Commissioning Team. The post is a full-time, permanent role that will complement the existing and well-established Contract Monitoring roles within the commissioning team. Contract Monitoring plays a vital role in ensuring that services being provided to individuals are delivered in a safe, effective and efficient way, and in compliance with contracts that are in place between the council and providers we use to deliver services on our behalf. For this role, you will need to go out and talk to individuals in receipt of services and those involved in the delivery of care, which is an essential part of contract monitoring, so you will need to have excellent communication skills, be highly enthusiastic, and understand the legislation and regulations in place across Social Services and Wellbeing. The ability to greet customers through the medium of Welsh is a requirement for this post. Protecting children, young people or adults at risk is a core responsibility of all council employees. An Enhanced with Adults Barred list criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post. The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office. Closing Date: 17 June 2026 Shortlisting Date: 22 June 2026. Interview Date: 29 June 2026. Benefits to working at Bridgend County Borough Council Job Description & Person Specification
May 29, 2026
Full time
37 hours per week An exciting opportunity has arisen to join the Contract Monitoring Team within the Social Services & Wellbeing Commissioning Team. The post is a full-time, permanent role that will complement the existing and well-established Contract Monitoring roles within the commissioning team. Contract Monitoring plays a vital role in ensuring that services being provided to individuals are delivered in a safe, effective and efficient way, and in compliance with contracts that are in place between the council and providers we use to deliver services on our behalf. For this role, you will need to go out and talk to individuals in receipt of services and those involved in the delivery of care, which is an essential part of contract monitoring, so you will need to have excellent communication skills, be highly enthusiastic, and understand the legislation and regulations in place across Social Services and Wellbeing. The ability to greet customers through the medium of Welsh is a requirement for this post. Protecting children, young people or adults at risk is a core responsibility of all council employees. An Enhanced with Adults Barred list criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post. The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office. Closing Date: 17 June 2026 Shortlisting Date: 22 June 2026. Interview Date: 29 June 2026. Benefits to working at Bridgend County Borough Council Job Description & Person Specification
The Caraires Consultancy
Lutterworth, Leicestershire
Based in Lutterworth Leics £46,742 Hybrid working 1 day in the office 4 days from home Monday to Friday 36.25 hours per week Our interesting membership client in Lutterworth is seeking a Data Protection and Securities Officer to act as the company's Data Protection Lead in accordance with the UK GDPR, the Data Protection Act 2018, and other prevailing legislation. You will be monitoring and ensuring compliance with data protection laws and promote a culture of accountability. Key Responsibilities: Provide expert advice on data protection matters Ensure transparency in data processing Manage data breach responses Oversee Data Protection Impact Assessments Conduct regular data protection audits and training Prepare data protection reports Support IT infrastructure and website privacy compliance Promote data security across the organisation Champion staff training and awareness Collaborate with contracts team Problem solving of GDPR matters Person Spec Educated to degree level or substantial senior technical experience Previous experience of working in a senior expert role within local authority or membership organisation Expert knowledge and practical experience of data protection law, to include the Data Protection Act and GDPR High-level of IT literacy with direct experience of working with data security applications, systems and solutions and document controls IT and Cybersecurity awareness with a general understanding of cybersecurity principles, encryption, data anonymization, and network security Good negotiating and influencing skills Proven experience in dealing with all aspects of the Data Protection Act, including handling breaches, SAR s, policies and risk management. Previous experience and evidence of undertaking data security checks Excellent time management skills A solid understanding of good project delivery and case management High-level of discretion when dealing with confidential and/or sensitive issues Excellent communication skills both verbal and written Ability to undertake research and development work to have a strong awareness of the latest developments and innovations in data protection. Experience of providing training and guidance around data protection and security issues to staff with varying abilities Ability to work flexibly and on occasions out of office hours. Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated. To view our Privacy policy please see our website.
May 29, 2026
Full time
Based in Lutterworth Leics £46,742 Hybrid working 1 day in the office 4 days from home Monday to Friday 36.25 hours per week Our interesting membership client in Lutterworth is seeking a Data Protection and Securities Officer to act as the company's Data Protection Lead in accordance with the UK GDPR, the Data Protection Act 2018, and other prevailing legislation. You will be monitoring and ensuring compliance with data protection laws and promote a culture of accountability. Key Responsibilities: Provide expert advice on data protection matters Ensure transparency in data processing Manage data breach responses Oversee Data Protection Impact Assessments Conduct regular data protection audits and training Prepare data protection reports Support IT infrastructure and website privacy compliance Promote data security across the organisation Champion staff training and awareness Collaborate with contracts team Problem solving of GDPR matters Person Spec Educated to degree level or substantial senior technical experience Previous experience of working in a senior expert role within local authority or membership organisation Expert knowledge and practical experience of data protection law, to include the Data Protection Act and GDPR High-level of IT literacy with direct experience of working with data security applications, systems and solutions and document controls IT and Cybersecurity awareness with a general understanding of cybersecurity principles, encryption, data anonymization, and network security Good negotiating and influencing skills Proven experience in dealing with all aspects of the Data Protection Act, including handling breaches, SAR s, policies and risk management. Previous experience and evidence of undertaking data security checks Excellent time management skills A solid understanding of good project delivery and case management High-level of discretion when dealing with confidential and/or sensitive issues Excellent communication skills both verbal and written Ability to undertake research and development work to have a strong awareness of the latest developments and innovations in data protection. Experience of providing training and guidance around data protection and security issues to staff with varying abilities Ability to work flexibly and on occasions out of office hours. Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated. To view our Privacy policy please see our website.
England Football Charity - Chair of Trustees Role Purpose: The England Football Charity is looking for a Chair of Trustees to provide strategic leadership to the Board, ensuring the charity is well-governed, financially sustainable, and delivering against its mission. Key Responsibilities: Leadership and Management Lead board meetings effectively and efficiently Support Trustee development and recruitment Work with the staff team to plan the agenda and prepare papers for the board meetings Inspire and motivate those involved in the charity leading with passion and purpose Use independent judgement, acting legally and in good faith to promote and protect The Charity's interests, to the exclusion of their own personal and/or any third-party interests Strategy Ensure that The Charity's purpose and strategy is clear, and that it is reviewed at appropriate milestones Operations Approve operational plans and policies, and monitor and evaluate their implementation Ensure that safeguarding and EDI remain a priority Governance and Finance Oversee The Charity's financial plans, budgets and risk monitoring Promote high standards of governance and ensure compliance with legal and regulatory bodies Review and approve The Charity's financial statements Keep abreast of changes in The Charity's operating environment Executive Team Support Support the development and recruitment of staff members Provide guidance and constructive challenge to the staff team External Relations & Advocacy Contribute to the broader promotion of The Charity's objects, aims and reputation Act as an ambassador for the charity Support partnerships and fundraising where possible Attend events and meetings on behalf of the Charity Criteria: Essential: Strong leadership skills Understanding of the charity sector and associated laws and regulations Good team working skills and communication Understanding of football sector and the wider eco-system Experience as a charity trustee Experience as a chair at board level The ability to think creatively and strategically Capable of exercising good, independent judgement Ability to scrutinise and challenge in a positive and constructive manner Passion for sport as a tool for social good Experience in one or more of the following areas - risk management, strategy, legal, finance, safeguarding, EDI, youth work, governance/compliance, football, external affairs or fundraising Ability to build and maintain productive working relationships with others, including The Charity's staff and donors Understanding of the challenges facing those from disadvantaged groups or underserved communities Desirable: Able to travel to locations in England for in person meetings/events Experience working or volunteering within the charitable sector Supporting Information Organisation: England Football Charity Location: England (with some in-person and virtual meetings) Remuneration: Voluntary (reasonable expenses reimbursed) Time Commitment: Approximately 1- 2 days per month Term of Appointment: Initial term of 3 years, renewable About Us: The Football Association (The FA) is the governing body for football in England. It is responsible for promoting and developing the game at all levels and with footballers of all abilities, from grassroots through to the professional game. The England Football Charity (The Charity) is an independent body, founded by The FA, as a Charitable Incorporated Organisation with the Charity Commission of England and Wales (charity number ). The Charity exists to harness the passion of England Football to tackle the most pressing social challenges. The Charity will first identify issues that need immediate attention and that football is well placed to address and design targeted interventions that complement the wider football eco-system. By bringing together funders and supporters, The Charity will invest in collaborative and innovative programmes that are delivered by a network of existing partners and managed by a central team. In autumn 2026, The Charity will launch its inaugural project, designed to ensure that every young person has a trusted adult who listens without judgement, encourages hope, and helps them navigate life's challenges. Between now and the EURO 2028, The Charity, in partnership with delivery partners, will upskill 500 adults within grassroots football communities to better support young people. The Charity is still in its early stages and has been working to lay solid foundations that will allow real impact to be created. A full-time Director has been recruited to lead the charity, with support from a small board that has been recruited over time. The next step is to recruit an inspiring Chair who can support both the board and executive team to move to the next stage where funding will be distributed to our incredible delivery partners to roll out our first project. Our hope is that the newly recruited Chair will be able to support us in adding more trustees to our board to ensure that we have access to the wealth of skills and experience needed for the charity to really flourish. We are recruiting an independent Chair who will be required to act solely in the best interests of The Charity, free from undue influence or conflicts of loyalty toward any associated bodies. They must be able to make objective decisions that prioritise the charity's specific charitable purposes. Definition of Independence: Independence: We are looking for an independent Chair for our board. Independent means a person who is: a) free from any close connection to The FA and a close connection shall be deemed to include, without limitation, the following: the person is, or has been within the last four years, actively involved in The FA's affairs or held any position or role within The FA (including, without limitation, being a Member of Council, a member of any committee of The FA or an employee, director or officer of The FA) save that the board shall have discretion to reduce the four year look-back period set out in this paragraph to a minimum of six months, subject always to the number of Directors meeting the minimum requirement for independence as set out in the Code for Sports Governance; the person holds, or has held within the last six months, a position or role with any Football Stakeholder (including, without limitation, being an employee, director or officer of any Football Stakeholder); the person has, or has had within the last six months, a Material Business Relationship with The FA; and the person has close family ties (including by way of being connected with an individual as a spouse, civil partner, former spouse, former civil partner, parent, step or adopted parent, grandparent, child, step child, adopted child, descendant, qualifying co-habitant or next-of-kin) with any directors, senior employees or committee members of The FA or any Member of Council; and b) viewed as independent from the perspective of an objective outsider. How to Apply: Please apply via the application button, submit a CV and answer the supporting questions presented online. You can also contact Leanne Ayin (lead for The England Football Charity) with any questions about the process or position via We are committed to equity, diversity and inclusion and welcome applications from people of all backgrounds, experiences and perspectives. If you need any reasonable adjustments at any stage of the recruitment process, please get in touch-we are here to support you. Shortlisting and Interview Process: Applicants will be shortlisted against the criteria listed in the application pack. The first stage of the interview process will be an initial call to get to know you and find out more about your skills, experience and motivation in applying for the role. Following this, those shortlisted will attend an in-person interview in early July (date TBC) with existing trustees of The England Football Charity. We would like to complete the recruitment process in July with the selected candidate expected to take on the role of Chair from mid-August 2026.
May 29, 2026
Full time
England Football Charity - Chair of Trustees Role Purpose: The England Football Charity is looking for a Chair of Trustees to provide strategic leadership to the Board, ensuring the charity is well-governed, financially sustainable, and delivering against its mission. Key Responsibilities: Leadership and Management Lead board meetings effectively and efficiently Support Trustee development and recruitment Work with the staff team to plan the agenda and prepare papers for the board meetings Inspire and motivate those involved in the charity leading with passion and purpose Use independent judgement, acting legally and in good faith to promote and protect The Charity's interests, to the exclusion of their own personal and/or any third-party interests Strategy Ensure that The Charity's purpose and strategy is clear, and that it is reviewed at appropriate milestones Operations Approve operational plans and policies, and monitor and evaluate their implementation Ensure that safeguarding and EDI remain a priority Governance and Finance Oversee The Charity's financial plans, budgets and risk monitoring Promote high standards of governance and ensure compliance with legal and regulatory bodies Review and approve The Charity's financial statements Keep abreast of changes in The Charity's operating environment Executive Team Support Support the development and recruitment of staff members Provide guidance and constructive challenge to the staff team External Relations & Advocacy Contribute to the broader promotion of The Charity's objects, aims and reputation Act as an ambassador for the charity Support partnerships and fundraising where possible Attend events and meetings on behalf of the Charity Criteria: Essential: Strong leadership skills Understanding of the charity sector and associated laws and regulations Good team working skills and communication Understanding of football sector and the wider eco-system Experience as a charity trustee Experience as a chair at board level The ability to think creatively and strategically Capable of exercising good, independent judgement Ability to scrutinise and challenge in a positive and constructive manner Passion for sport as a tool for social good Experience in one or more of the following areas - risk management, strategy, legal, finance, safeguarding, EDI, youth work, governance/compliance, football, external affairs or fundraising Ability to build and maintain productive working relationships with others, including The Charity's staff and donors Understanding of the challenges facing those from disadvantaged groups or underserved communities Desirable: Able to travel to locations in England for in person meetings/events Experience working or volunteering within the charitable sector Supporting Information Organisation: England Football Charity Location: England (with some in-person and virtual meetings) Remuneration: Voluntary (reasonable expenses reimbursed) Time Commitment: Approximately 1- 2 days per month Term of Appointment: Initial term of 3 years, renewable About Us: The Football Association (The FA) is the governing body for football in England. It is responsible for promoting and developing the game at all levels and with footballers of all abilities, from grassroots through to the professional game. The England Football Charity (The Charity) is an independent body, founded by The FA, as a Charitable Incorporated Organisation with the Charity Commission of England and Wales (charity number ). The Charity exists to harness the passion of England Football to tackle the most pressing social challenges. The Charity will first identify issues that need immediate attention and that football is well placed to address and design targeted interventions that complement the wider football eco-system. By bringing together funders and supporters, The Charity will invest in collaborative and innovative programmes that are delivered by a network of existing partners and managed by a central team. In autumn 2026, The Charity will launch its inaugural project, designed to ensure that every young person has a trusted adult who listens without judgement, encourages hope, and helps them navigate life's challenges. Between now and the EURO 2028, The Charity, in partnership with delivery partners, will upskill 500 adults within grassroots football communities to better support young people. The Charity is still in its early stages and has been working to lay solid foundations that will allow real impact to be created. A full-time Director has been recruited to lead the charity, with support from a small board that has been recruited over time. The next step is to recruit an inspiring Chair who can support both the board and executive team to move to the next stage where funding will be distributed to our incredible delivery partners to roll out our first project. Our hope is that the newly recruited Chair will be able to support us in adding more trustees to our board to ensure that we have access to the wealth of skills and experience needed for the charity to really flourish. We are recruiting an independent Chair who will be required to act solely in the best interests of The Charity, free from undue influence or conflicts of loyalty toward any associated bodies. They must be able to make objective decisions that prioritise the charity's specific charitable purposes. Definition of Independence: Independence: We are looking for an independent Chair for our board. Independent means a person who is: a) free from any close connection to The FA and a close connection shall be deemed to include, without limitation, the following: the person is, or has been within the last four years, actively involved in The FA's affairs or held any position or role within The FA (including, without limitation, being a Member of Council, a member of any committee of The FA or an employee, director or officer of The FA) save that the board shall have discretion to reduce the four year look-back period set out in this paragraph to a minimum of six months, subject always to the number of Directors meeting the minimum requirement for independence as set out in the Code for Sports Governance; the person holds, or has held within the last six months, a position or role with any Football Stakeholder (including, without limitation, being an employee, director or officer of any Football Stakeholder); the person has, or has had within the last six months, a Material Business Relationship with The FA; and the person has close family ties (including by way of being connected with an individual as a spouse, civil partner, former spouse, former civil partner, parent, step or adopted parent, grandparent, child, step child, adopted child, descendant, qualifying co-habitant or next-of-kin) with any directors, senior employees or committee members of The FA or any Member of Council; and b) viewed as independent from the perspective of an objective outsider. How to Apply: Please apply via the application button, submit a CV and answer the supporting questions presented online. You can also contact Leanne Ayin (lead for The England Football Charity) with any questions about the process or position via We are committed to equity, diversity and inclusion and welcome applications from people of all backgrounds, experiences and perspectives. If you need any reasonable adjustments at any stage of the recruitment process, please get in touch-we are here to support you. Shortlisting and Interview Process: Applicants will be shortlisted against the criteria listed in the application pack. The first stage of the interview process will be an initial call to get to know you and find out more about your skills, experience and motivation in applying for the role. Following this, those shortlisted will attend an in-person interview in early July (date TBC) with existing trustees of The England Football Charity. We would like to complete the recruitment process in July with the selected candidate expected to take on the role of Chair from mid-August 2026.
Policy and Public Affairs Manager Key Purpose of the Role To lead DACS' policy, advocacy and public affairs activity, protecting and strengthening the rights and royalties of visual artists. The postholder will develop and deliver an influencing strategy across Government, Parliament, regulators and the wider creative industries, with a focus on AI policy, copyright and the visual arts, ensuring DACS is recognised as a trusted voice and effective partner and that UK copyright is upheld to benefit creators, artists, their beneficiaries and rights-holders. Key responsibilities Strategy, planning and leadership: Develop, deliver and refine DACS' policy and public affairs strategy (annual plan, priorities and key messages), aligned to organisational objectives and risk management. Government, Parliament and regulatory engagement: Build and maintain relationships with MPs, Peers, officials, advisers, regulators and sector bodies; plan and deliver meetings, briefings, roundtables and parliamentary engagement (including APPGs where relevant). AI, copyright and creators' rights: Lead DACS' policy and influencing on AI as it impacts copyright, licensing and artists' livelihoods (e.g. transparency, remuneration/licensing and enforcement). Work closely with Legal to ensure positions are accurate and actionable. Consultations, inquiries and evidence: Draft and quality-assure consultation responses, inquiry submissions, correspondence and evidence-based briefings for decision-makers and wider audiences. Campaigning and influence delivery: Design and deliver campaigning approaches to achieve priority outcomes. Work with the Communications & Engagement team to align policy, public affairs, press, digital and stakeholder communications. Stakeholder, coalition and sector working: Convene and collaborate with partners across the creative industries (e.g. collecting societies, trade bodies, artists' groups and cultural organisations) to amplify shared priorities and coordinate joint action. Monitoring, insight and reporting: Lead horizon scanning and intelligence on political, legal and policy developments (including AI/copyright); share timely updates and coordinate responses. Provide succinct updates for senior colleagues and internal governance on progress, risks and opportunities. Team and people management: Jointly line manage the part-time Policy Officer with the Director of HR; set objectives, support development and ensure delivery against priorities. Manage budgets and external suppliers/consultants as required. Organisational contribution: Contribute to organisational planning and cross-team projects, helping maintain a clear and consistent DACS narrative on artists' rights and royalties. Support or lead additional activities and duties commensurate with the role, as required. Supporting DACS' international network: Support the organisations' international engagement by providing briefings and information to assist the CEO and other Senior Leaders to help engage and maintain networks including sister societies. Systems, records and compliance: Maintain accurate records in CMS, Mailchimp and other systems, ensuring GDPR compliance. Person specification Essential Experience developing policy and advising on policy positions, including shaping clear narratives and key messages for internal and external audiences. Experience in co-ordinating public affairs and/or advocacy campaigns, including engaging with Parliament/Government and managing stakeholders. Experience drafting and quality-assuring consultation responses, inquiry submissions, evidence and briefings; able to translate complex issues into clear, persuasive recommendations. Knowledge of copyright and its legal frameworks in the UK. Proven ability to build and maintain effective relationships with Government, Parliament, regulators and relevant sector bodies, representing organisational positions credibly and constructively. Experience of developing and managing partnerships with external organisations (e.g. sector bodies and membership organisations), including agreeing shared objectives and coordinating delivery. Demonstrable experience of horizon scanning and political monitoring, providing timely briefings on risks, opportunities and recommended organisational responses. Strong working knowledge of UK AI policy and its implications for copyright (including the needs of creators, licensing and transparency). Experience working collaboratively across teams (and with external partners where appropriate) to align policy, public affairs and communications activity. Excellent writing skills: able to produce credible, persuasive briefings, submissions and correspondence for different audiences. Sound political judgement, strong organisational skills and the ability to manage multiple priorities in a fast-moving environment. A confident networker and relationship builder, able to represent DACS professionally with a range of stakeholders. Desirable Experience working in or closely with the cultural/creative sector, a collecting society, a rights organisation, or a membership body. Experience of coalition working across organisations and coordinating joint policy positions/campaigns. Experience coordinating activity across teams and partner organisations, with an understanding of how All-Party Parliamentary Groups (APPGs) operate and how to engage them effectively. Experience of and confidence with speaking on panels, at conferences or other public platforms within industry or in the media. Line management experience.
May 29, 2026
Full time
Policy and Public Affairs Manager Key Purpose of the Role To lead DACS' policy, advocacy and public affairs activity, protecting and strengthening the rights and royalties of visual artists. The postholder will develop and deliver an influencing strategy across Government, Parliament, regulators and the wider creative industries, with a focus on AI policy, copyright and the visual arts, ensuring DACS is recognised as a trusted voice and effective partner and that UK copyright is upheld to benefit creators, artists, their beneficiaries and rights-holders. Key responsibilities Strategy, planning and leadership: Develop, deliver and refine DACS' policy and public affairs strategy (annual plan, priorities and key messages), aligned to organisational objectives and risk management. Government, Parliament and regulatory engagement: Build and maintain relationships with MPs, Peers, officials, advisers, regulators and sector bodies; plan and deliver meetings, briefings, roundtables and parliamentary engagement (including APPGs where relevant). AI, copyright and creators' rights: Lead DACS' policy and influencing on AI as it impacts copyright, licensing and artists' livelihoods (e.g. transparency, remuneration/licensing and enforcement). Work closely with Legal to ensure positions are accurate and actionable. Consultations, inquiries and evidence: Draft and quality-assure consultation responses, inquiry submissions, correspondence and evidence-based briefings for decision-makers and wider audiences. Campaigning and influence delivery: Design and deliver campaigning approaches to achieve priority outcomes. Work with the Communications & Engagement team to align policy, public affairs, press, digital and stakeholder communications. Stakeholder, coalition and sector working: Convene and collaborate with partners across the creative industries (e.g. collecting societies, trade bodies, artists' groups and cultural organisations) to amplify shared priorities and coordinate joint action. Monitoring, insight and reporting: Lead horizon scanning and intelligence on political, legal and policy developments (including AI/copyright); share timely updates and coordinate responses. Provide succinct updates for senior colleagues and internal governance on progress, risks and opportunities. Team and people management: Jointly line manage the part-time Policy Officer with the Director of HR; set objectives, support development and ensure delivery against priorities. Manage budgets and external suppliers/consultants as required. Organisational contribution: Contribute to organisational planning and cross-team projects, helping maintain a clear and consistent DACS narrative on artists' rights and royalties. Support or lead additional activities and duties commensurate with the role, as required. Supporting DACS' international network: Support the organisations' international engagement by providing briefings and information to assist the CEO and other Senior Leaders to help engage and maintain networks including sister societies. Systems, records and compliance: Maintain accurate records in CMS, Mailchimp and other systems, ensuring GDPR compliance. Person specification Essential Experience developing policy and advising on policy positions, including shaping clear narratives and key messages for internal and external audiences. Experience in co-ordinating public affairs and/or advocacy campaigns, including engaging with Parliament/Government and managing stakeholders. Experience drafting and quality-assuring consultation responses, inquiry submissions, evidence and briefings; able to translate complex issues into clear, persuasive recommendations. Knowledge of copyright and its legal frameworks in the UK. Proven ability to build and maintain effective relationships with Government, Parliament, regulators and relevant sector bodies, representing organisational positions credibly and constructively. Experience of developing and managing partnerships with external organisations (e.g. sector bodies and membership organisations), including agreeing shared objectives and coordinating delivery. Demonstrable experience of horizon scanning and political monitoring, providing timely briefings on risks, opportunities and recommended organisational responses. Strong working knowledge of UK AI policy and its implications for copyright (including the needs of creators, licensing and transparency). Experience working collaboratively across teams (and with external partners where appropriate) to align policy, public affairs and communications activity. Excellent writing skills: able to produce credible, persuasive briefings, submissions and correspondence for different audiences. Sound political judgement, strong organisational skills and the ability to manage multiple priorities in a fast-moving environment. A confident networker and relationship builder, able to represent DACS professionally with a range of stakeholders. Desirable Experience working in or closely with the cultural/creative sector, a collecting society, a rights organisation, or a membership body. Experience of coalition working across organisations and coordinating joint policy positions/campaigns. Experience coordinating activity across teams and partner organisations, with an understanding of how All-Party Parliamentary Groups (APPGs) operate and how to engage them effectively. Experience of and confidence with speaking on panels, at conferences or other public platforms within industry or in the media. Line management experience.
Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.
May 29, 2026
Contractor
Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.
Damp & Mould Surveyor, £300 - £350 p/day PAYE/Umbrella Your new company This local authority is committed to improving housing conditions and ensuring safe, healthy living environments for its residents. With a renewed focus on tackling damp and mould issues across its housing stock, the council is investing in specialist roles to drive forward its housing quality agenda. Your new role As a Damp and Mould Surveyor, you will be responsible for identifying, assessing, and resolving damp and mould issues in residential properties. You'll work closely with residents, contractors, and internal teams to deliver effective solutions and ensure compliance with health and safety standards. This role is critical in supporting the council's compliance with Awaab's Law, which came into force on 27 October 2025. Key responsibilities include: Conducting detailed inspections and diagnostics of damp and mould cases. Preparing technical reports and specifications for remedial works. Managing contractors and monitoring the quality and timeliness of repairs. Advising residents on preventative measures and supporting vulnerable tenants. Ensuring compliance with housing standards, health regulations, and council policies. Collaborating with housing officers, environmental health, and social care teams. What you'll need to succeed Qualifications: HNC/HND or degree in Building Surveying or a related discipline. Membership of RICS, CIOB or similar body is desirable. Experience: Proven experience in diagnosing and resolving damp and mould issues in residential settings. Strong understanding of building pathology and housing legislation. Skills: Excellent communication and stakeholder engagement skills. Ability to manage multiple cases and deliver high-quality outcomes under pressure. Values: Commitment to putting communities first, acting with integrity, and working collaboratively across departments. What you'll get in return Opportunity to make a tangible impact on residents' quality of life. Supportive team environment with ongoing professional development. Competitive salary and public sector benefits. Flexible working arrangements and a strong work-life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us directly for a confidential discussion.
May 29, 2026
Seasonal
Damp & Mould Surveyor, £300 - £350 p/day PAYE/Umbrella Your new company This local authority is committed to improving housing conditions and ensuring safe, healthy living environments for its residents. With a renewed focus on tackling damp and mould issues across its housing stock, the council is investing in specialist roles to drive forward its housing quality agenda. Your new role As a Damp and Mould Surveyor, you will be responsible for identifying, assessing, and resolving damp and mould issues in residential properties. You'll work closely with residents, contractors, and internal teams to deliver effective solutions and ensure compliance with health and safety standards. This role is critical in supporting the council's compliance with Awaab's Law, which came into force on 27 October 2025. Key responsibilities include: Conducting detailed inspections and diagnostics of damp and mould cases. Preparing technical reports and specifications for remedial works. Managing contractors and monitoring the quality and timeliness of repairs. Advising residents on preventative measures and supporting vulnerable tenants. Ensuring compliance with housing standards, health regulations, and council policies. Collaborating with housing officers, environmental health, and social care teams. What you'll need to succeed Qualifications: HNC/HND or degree in Building Surveying or a related discipline. Membership of RICS, CIOB or similar body is desirable. Experience: Proven experience in diagnosing and resolving damp and mould issues in residential settings. Strong understanding of building pathology and housing legislation. Skills: Excellent communication and stakeholder engagement skills. Ability to manage multiple cases and deliver high-quality outcomes under pressure. Values: Commitment to putting communities first, acting with integrity, and working collaboratively across departments. What you'll get in return Opportunity to make a tangible impact on residents' quality of life. Supportive team environment with ongoing professional development. Competitive salary and public sector benefits. Flexible working arrangements and a strong work-life balance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us directly for a confidential discussion.
Connect2Luton are excited to recruit a Minute Taking Administrator i on behalf of Luton Borough Council. Main purpose of position: The post holder will provide high level administration support and information to the Strategy, Engagement & Implementation. They will support the management of the Team inbox's to action the tasks according to priority with the aim of improving the quality of data that is recorded on social care systems. They will also provide support to ensure the efficient running of projects. They will support the administration tasks in relation to external suppliers and contribute to the performance management in relation to the key performance indicators set. As a Business support officer you will be responsible to: Undertake and lead on complex administrative tasks in a high volume and deadline driven environment Manage specific project support tasks with minimal supervision as part of own workload as required by line management Support the management of team email box(s) to ensure action in a timely way ensuring accurate recording Ensure data recorded is accurate and concise Creation, development and maintenance of records, files and statistical information for evidence based data Handle conflicting priorities from managers being aware of public scrutiny and partnership working within LBC and with local stakeholders requiring a high level of professionalism Taking on a coordination function between the council and externally commissioned resource to support timely actions and forward planning Manage the logistics and administration of all identified project meetings, to include suitable minute taking records, ensuring the division maintain a uniformed communication strategy and information flow across all meetings Maintain and collate management information to meet divisional management requirements, and produce periodic reports within defined time-scales to enable management to review performance Develop, implement, maintain and monitor administrative systems and procedures to support operational needs of the division, ensure the team is up to date with public information, national and local policies, procedures and strategy Be able, and as a nominated responsible officer, to undertake the processing of invoices, and stores requisitions, managing the distribution and the returning of laptops and equipment as and when required , maintaining accurate records To participate and where required facilitate working relationships with teams and staff from other divisions to ensure consistency as far as practicable Contribute to the maintenance of a healthy, safe, effective working environment, monitoring compliance with legal and regulatory requirements including H&S, property, equipment issues, and IT facilities Ensure that relevant corporate and departmental procedures are available and kept up to date Skills and Experience Demonstrable administrative experience including developing, managing and maintaining complex administrative systems and procedures Some experience of organising and leading project work Previous local authority experience or Social Care setting Ability to communicate and build effective relationships with staff and stakeholders in a polite manner at levels Ability to write clear letters and reports Good IT skills Able to use own initiative Ability to perform basic calculations and analyse and interpret data Excellent administrative and organisational skills Able to provide a quality service to customers Some understanding of national policy surrounding health and social care Education to Level 2 Business management or equivalent experience Able to attend meetings and undertake work at various locations throughout the Borough About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
May 29, 2026
Seasonal
Connect2Luton are excited to recruit a Minute Taking Administrator i on behalf of Luton Borough Council. Main purpose of position: The post holder will provide high level administration support and information to the Strategy, Engagement & Implementation. They will support the management of the Team inbox's to action the tasks according to priority with the aim of improving the quality of data that is recorded on social care systems. They will also provide support to ensure the efficient running of projects. They will support the administration tasks in relation to external suppliers and contribute to the performance management in relation to the key performance indicators set. As a Business support officer you will be responsible to: Undertake and lead on complex administrative tasks in a high volume and deadline driven environment Manage specific project support tasks with minimal supervision as part of own workload as required by line management Support the management of team email box(s) to ensure action in a timely way ensuring accurate recording Ensure data recorded is accurate and concise Creation, development and maintenance of records, files and statistical information for evidence based data Handle conflicting priorities from managers being aware of public scrutiny and partnership working within LBC and with local stakeholders requiring a high level of professionalism Taking on a coordination function between the council and externally commissioned resource to support timely actions and forward planning Manage the logistics and administration of all identified project meetings, to include suitable minute taking records, ensuring the division maintain a uniformed communication strategy and information flow across all meetings Maintain and collate management information to meet divisional management requirements, and produce periodic reports within defined time-scales to enable management to review performance Develop, implement, maintain and monitor administrative systems and procedures to support operational needs of the division, ensure the team is up to date with public information, national and local policies, procedures and strategy Be able, and as a nominated responsible officer, to undertake the processing of invoices, and stores requisitions, managing the distribution and the returning of laptops and equipment as and when required , maintaining accurate records To participate and where required facilitate working relationships with teams and staff from other divisions to ensure consistency as far as practicable Contribute to the maintenance of a healthy, safe, effective working environment, monitoring compliance with legal and regulatory requirements including H&S, property, equipment issues, and IT facilities Ensure that relevant corporate and departmental procedures are available and kept up to date Skills and Experience Demonstrable administrative experience including developing, managing and maintaining complex administrative systems and procedures Some experience of organising and leading project work Previous local authority experience or Social Care setting Ability to communicate and build effective relationships with staff and stakeholders in a polite manner at levels Ability to write clear letters and reports Good IT skills Able to use own initiative Ability to perform basic calculations and analyse and interpret data Excellent administrative and organisational skills Able to provide a quality service to customers Some understanding of national policy surrounding health and social care Education to Level 2 Business management or equivalent experience Able to attend meetings and undertake work at various locations throughout the Borough About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Commercial Property Management Officer Temporary Contract - 4 to 6 Months Hybrid Working - 3 Days On Site Per Week An exciting opportunity has arisen for an experienced Commercial Property Management Officer to join a busy and forward-thinking local authority team on an initial 4-6-month contract. This role will support the management of a large and diverse non-housing commercial property portfolio, helping to maximise income, support regeneration initiatives, and ensure the smooth day-to-day running of property management operations. The Role Working as part of the property team, you will provide administrative and operational support across a varied commercial portfolio. Key responsibilities include: Supporting the management of commercial property assets Assisting with budget preparation and ongoing budget monitoring Maintaining and updating tenancy, property and operational records Acting as a first point of contact for tenant enquiries Logging and tracking maintenance and facilities management issues Supporting rent reviews and lease renewals alongside external consultants Processing landlord consent requests and issuing standard correspondence Updating internal systems following lease events Assisting with the preparation of rent, service charge and ad hoc invoices Supporting service charge reconciliations and year-end accounts Managing purchase orders and contractor invoice verification Assisting with insurance claim administration and record keeping Carrying out property visits including key handovers, meter readings and compliance checks About You The successful candidate will ideally have: Degree-level education or equivalent experience A qualification relating to surveying or property management would be advantageous Strong numeracy skills and confidence using Microsoft Excel Experience within commercial property, estates or asset management environments Excellent organisational skills with the ability to manage multiple priorities Strong written and verbal communication skills The ability to produce clear and concise reports A proactive and flexible approach to work Strong analytical and problem-solving skills The ability to work independently and under pressure Commercial project management experience would be beneficial but is not essential. This is an excellent opportunity to gain valuable experience within a dynamic public sector property environment while contributing to a varied and interesting commercial portfolio.
May 29, 2026
Contractor
Commercial Property Management Officer Temporary Contract - 4 to 6 Months Hybrid Working - 3 Days On Site Per Week An exciting opportunity has arisen for an experienced Commercial Property Management Officer to join a busy and forward-thinking local authority team on an initial 4-6-month contract. This role will support the management of a large and diverse non-housing commercial property portfolio, helping to maximise income, support regeneration initiatives, and ensure the smooth day-to-day running of property management operations. The Role Working as part of the property team, you will provide administrative and operational support across a varied commercial portfolio. Key responsibilities include: Supporting the management of commercial property assets Assisting with budget preparation and ongoing budget monitoring Maintaining and updating tenancy, property and operational records Acting as a first point of contact for tenant enquiries Logging and tracking maintenance and facilities management issues Supporting rent reviews and lease renewals alongside external consultants Processing landlord consent requests and issuing standard correspondence Updating internal systems following lease events Assisting with the preparation of rent, service charge and ad hoc invoices Supporting service charge reconciliations and year-end accounts Managing purchase orders and contractor invoice verification Assisting with insurance claim administration and record keeping Carrying out property visits including key handovers, meter readings and compliance checks About You The successful candidate will ideally have: Degree-level education or equivalent experience A qualification relating to surveying or property management would be advantageous Strong numeracy skills and confidence using Microsoft Excel Experience within commercial property, estates or asset management environments Excellent organisational skills with the ability to manage multiple priorities Strong written and verbal communication skills The ability to produce clear and concise reports A proactive and flexible approach to work Strong analytical and problem-solving skills The ability to work independently and under pressure Commercial project management experience would be beneficial but is not essential. This is an excellent opportunity to gain valuable experience within a dynamic public sector property environment while contributing to a varied and interesting commercial portfolio.