2 jobs found

Customer Services Assistant Manager - My client is looking for someone someone who fully embraces world class service to join their growing and friendly team. They pride ourselves on making a difference to our customers and to be a step above the competition in our quality, care and attention. This role requires someone that is used to managing direct report and has Customer Service experience within an ecommerce logistics background. Key Responsibilities for Customer Services Assistant Manager : - Schedule monthly 1:1's with direct reports (Team Leaders & CS Support) - lead, mentor and coach them to achieve their targets - Welcome, train and embed new starters into the team before handing over to their Team Leader - Closely monitor new starters during the probation period to ensure training & KPIs are on target - Take ownership of the PDP & Training Programme in the CS Department. - Produce reports/summaries of the team's skill levels & ensure SMART targets are on track, supporting development and succession planning - Manage annual leave, sickness and overtime, ensuring adequate cover is maintained at all times - Act as an escalation point and provide guidance on best practice - Deliver quality, care and attention to customers at all times - Develop and demonstrate finger-tip knowledge of processes, keeping up to date with change - Create/update and maintain SOP documents and knowledgebase resources - Manage and update service alert notifications ensuring a timely turnaround to customers at all times - Provide feedback to the CS Manager about the team, customer experience and any wider issues that may arise - Provide assistance to the CS Manager & Head of CS with any ad-hoc requests, reports and projects - To be involved in the department's road map, working closely with the CS Manager & Head of CS - Act as a point of contact and provide cover in the absence of the CS Manager - All other reasonable requirements as specified by senior management Key skills & competencies for Customer Services Assistant Manager: - Genuine passion for customer care and quality service - Excellent people management skills & demonstrate emotional intelligence - Ability to lead, motivate, coach and mentor others - Confidence in managing challenging conversations should they arise i.e. performance management - Excellent listening & communication skills - written and verbal - Ability to prioritise and multi-task - Demonstrates honesty and integrity - Fast learner, adaptable & resilient - able to thrive in a fast-paced environment & work under pressure with positivity and a sleeves-rolled-up attitude - Attention to detail and accuracy, checking systems and spotting discrepancies - Ability to think outside the box and challenge when something doesn't seem right - Problem solving & decision making - thinks about problems carefully before action, asks the right questions and seeks solutions - Highly motivated - demonstrates a commitment to getting things done, follows tasks through - Comfortable with working remotely & can also work as part of a team - Confident using various computer systems & basic Microsoft Outlook/Word/Excel/PowerPoint skills Experience required for Customer Services Assistant Manager - 2+ years in Customer Service in a Team Leader or Assistant Manager role with management of direct reports - Experience in the eCommerce or logistics sector would be an advantage Full 1:1 training will be provided.

Development Team Lead (PHP8, API's, MySQL)UK Remote Working£65000 - £75000 + Equity Please note my client cannot offer VISA sponsorship for this position. Your new company I am working to recruit an experienced PHP Development Team Lead for a hyper-growth business in the UK as they look to expand globally. It's a really unique opportunity working for an online, technology first organisation that are looking to challenge the leading names in Ecommerce.The role is offered fully remote but you must be within the UK and must not require any form of Visa Sponsorship to apply. Your new role The Development team has mirrored the general pattern in the company; grow quickly, iterate, have fun, make an impact. As they've scaled over the last year Development squads have been formed so you'll join a team of 4-5 to ensure everyone is focussed and to provide a progression path for all.This company operates like a start-up but with a product that's been in Development for 10+ years. You will understand there is some legacy/maintenance as part of the role building on a custom monolith - but plenty of new work in Laravel to sink your teeth into.Under the guidance of a new Head of Development the team have invested heavily in software best practice and development processes so it's an exciting environment to be joining as they move into new territories globally and launch a mobile app.To fit in here you'll collaborate openly with other Devs, enjoy problem solving and will buy into the vision of the company to disrupt and become number 1 in their field. What you'll need to succeed A hands-on technical leader responsible for developing and maintaining high-quality PHP8 code, managing backend services and APIs, and optimising system performance. 10 years of programming experience as a minimum, experience with Laravel is a bonus.Oversees a team of developers, providing mentorship, setting priorities, and ensuring timely project delivery through Agile practices. Collaborates closely with Product Managers and stakeholders to align development with business goals, while championing coding standards, CI/CD practices, and continuous improvement. Acts as a key liaison across departments, fostering a collaborative and high-performing engineering culture.Experience building RESTful API's and working with MySQL is essential, and desirable skills include GCP Cloud, RabbitMQ, NoSQL and TDD/Microservices exposure.If you've worked on large scale Ecommerce applications with multiple service calls and databases that would be standout, as would experience working in Agile squads. What you'll get in return The company offers good flexibility both in terms of working hours and remote working (within the UK). There's no micromanagement here and joining at this stage in their journey you'll have a chance to share in the profits (Sharesave scheme) plus there's annual pay reviews. You'll get 26 days holiday + bank holidays and funding for technical courses/training. The company have bi-annual socials to meet and celebrate success. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Senior Business Director on .At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk