1073 jobs found

Parts Advisor - High Wycombe - Basic Salary - £30,000 - OTE - £35,000 Great Benefits Package - Our client, a Luxury brand car dealership, in High Wycombe has the requirement for an experienced Parts Advisor to join their established Aftersales team. Parts Advisor Responsibilities As a Parts Advisor your responsibilities will include: Efficiently source and supply vehicle parts to the workshop and customers Meet agreed departmental targets Deliver an excellent standard of customer care Dealing with customer phone calls and face to face enquires Receiving deliveries of parts into the business Allocating parts accordingly within the storage systems Preparing and providing accurate quotations Communicating relevant promotional offers Ensure that the Parts Department is kept organised, clean and tidy Invoicing and taking payment for parts Experience, Skills & Qualifications Essential Requirements: Minimum of 12 months motor trade Parts Advisor experience Desirable Requirements: Franchised Dealership Experience Kerridge or Pinnacle Full UK Driving Licence Remuneration & Benefits Basic Salary up to £30,000 (DOE) On Target Earnings of £35,000 Great Benefits Package

Senior CRM Manager London - hybrid 3x a week in office Salary up to £65,000 This is a rare opportunity to step into a senior, client-facing CRM role where strategy, insight, and delivery carry equal weight. You will play a central role in shaping CRM programmes for well-known brands, acting as a trusted advisor while still staying close to execution and impact. The Company They are a fast-growing digital growth agency based in central London, known for combining data-driven insight with creative CRM thinking. The business partners with a wide range of established, high-profile organisations across media, publishing, and consumer sectors. With a strong reputation for quality and a collaborative culture, they offer an environment where CRM specialists can genuinely influence client outcomes. The Role As Senior CRM Manager, you will lead CRM projects end to end across a portfolio of clients, balancing strategic direction with hands-on delivery. You will work closely with senior client stakeholders while guiding and supporting more junior team members on projects. Key responsibilities include: Developing multi-channel CRM and contact strategies aligned to commercial objectives Managing email, push, and SMS activity, including segmentation, automated journeys, and dynamic content Reviewing existing CRM activity to identify opportunities to improve performance and efficiency Advising clients on how to maximise value from their CRM and marketing technology Supporting CRM platform implementation and migrations where required Shaping data strategies to enable better customer understanding and insight Analysing campaign performance and turning insight into clear, actionable recommendations Building strong client relationships and contributing to account growth Your Skills and Experience You will bring strong commercial experience in CRM, ideally within an agency or multi-client environment. You are comfortable defining CRM strategy as well as delivering against it, and confident presenting recommendations to senior stakeholders. An analytical mindset, experience using data to guide decisions, and exposure to marketing automation platforms are all essential. You enjoy leading projects and collaborating with others, even without formal line management responsibility. What They Offer Exposure to varied, high-impact CRM projects across multiple industries Clear opportunities for development and progression within a growing team A supportive, collaborative culture with a strong focus on wellbeing How to Apply If you are looking for a senior CRM role that combines strategy, client influence, and hands-on impact, apply now to learn more.

Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are currently recruiting for a Customer Service Advisor in Bromsgrove on a full time and permanent basis. Salary, Hours and Benefits Salary: 25,000 per annum Hours: Monday to Friday, 9:00am to 5:00pm with a 30-minute lunch break Job Type: Full-time, Permanent Location: Bromsgrove On-site parking Your birthday off as an additional day of annual leave Well-being awards About the role: This is a fantastic opportunity for a reliable, organised, and enthusiastic individual who enjoys delivering excellent customer service and thrives in a fast-paced working environment. Working closely with both customers and the internal sales team, you will play a key role in ensuring orders, queries, and returns are handled efficiently and professionally. Key duties: Manage daily contact with existing customers Respond to customer queries via telephone and email Process customer orders accurately using Sage Handle returns and credit requests using Sage Work closely with the Sales Team to ensure high levels of customer satisfaction Provide a professional, efficient, and friendly service always About you: Excellent telephone manner and strong communication skills Ability to remain calm and professional in a busy environment Strong organisational skills with a flexible and adaptable approach Experience using Microsoft Office Good speed and accuracy while maintaining excellent customer service standards Previous customer service experience is preferred, but not essential If you are an experienced customer service professional, or you are looking to build your career within a supportive and forward-thinking business, we would love to hear from you. Apply today to be considered for this excellent opportunity. S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

We're looking for a collaborative, influential safety professional who is passionate about aviation safety and continuous improvement. You'll work closely with design, production, maintenance, and leadership to ensure potential risks are identified early and managed effectively through a strong Safety Management System (SMS). You'll act as a trusted advisor and facilitator, helping teams engage with safety in a positive, practical, and transparent way. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Champion a positive and inclusive aviation safety culture across Safran Seats GB. Facilitate hazard identification, risk assessment, and risk management activities. Monitor and support actions taken to mitigate safety risks and track progress through agreed Safety Action Plans. Produce and present clear, meaningful safety performance reports for senior leadership and Safety Review Boards. Maintain and continuously improve SMS documentation, policies, KPIs, and safety records. Coordinate and support aviation safety training for leadership, engineering, technical teams, and the wider workforce. Lead or support internal safety investigations, focusing on learning, trend analysis, and prevention. Engage employees through safety surveys, safety action groups, and open communication (not audits). Promote knowledge sharing internally and with suppliers, integrators, and Safran partners where required. Support management of in service and airworthiness related safety issues. Act as the Aviation Safety point of contact deputising for SMS Safety Manager. Key focus areas- Early identification of safety risks through QRQC, voluntary reports, and employee engagement Monitoring safety performance trends - not just individual events - to drive sustainable improvement. Supporting foreign object damage (FOD) prevention, safety communications, and lessons learned Managing safety KPIs, Management of Change activities, and continuous SMS improvements. Ensuring safety information is visible, accessible, and understood by everyone Human & Organisational Factors and Performance. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. You're a confident communicator who builds trust and engagement at all levels You enjoy working collaboratively and influencing positive change without relying on authority You bring experience or strong interest in aviation safety, SMS, compliance, or regulated environments You're proactive, organised, and motivated by making a real world impact We welcome applications from candidates who meet most, but not necessarily all, requirements. Why join Safran Seats GB Play a visible role in protecting passengers and customers worldwide. Join a collaborative, values driven organisation with strong leadership support for safety. Develop your career within a structured, internationally recognised aviation safety framework. Work in a role where your expertise directly shapes outcomes and culture. Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

Accounts Assistant Ferndown (Dorset) Full Time Monday to Friday 28,000 to 29,000 p/annum subject to experience. We are looking to recruit a Accounts Assistant for a Family owned and run company based in the Ferndown (Dorset) area. The role This is an exciting opportunity for an experienced candidate looking for the next step in their accountancy career. You will join a small, supportive finance team based at our head office in Ferndown completing a range of accounting and finance tasks. There are also opportunities to visit and work at our sites in Andover, Shaftesbury and The New Forest as part of the role. What will the role involve? Bank, cashbook and daybook reconciliations Preparing supplier payment runs Processing company credit card transactions and reconciliations Processing sales and purchase invoices Reconciling customer and supplier accounts Vehicle tax administration and document management Assisting with credit control and debt collection Supporting the preparation of management accounts and month-end process Assisting with year-end audit preparation and queries Providing general administrative support to the finance team, including data entry, scanning, filing, and managing incoming and outgoing correspondence. Competencies and experience required Minimum 2 years' experience in a similar finance or accounts role Ideally at least AAT Level 2 qualified or currently studying towards AAT qualification Good understanding of basic accounting principles and bookkeeping processes Motor trade / vehicle industry experience preferred but not essential Proficient Microsoft Excel user Previous experience using Sage 50 Accounts preferred Strong attention to detail with a high level of accuracy Strong organisational skills with the ability to prioritise workload and meet deadlines Good communication skills when dealing with colleagues, customers and suppliers Onsite working Full Clean UK Drivers Licence Candidates must be eligible to work in the UK without restriction. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.

Customer Services Office Administrator Reporting To The Customer Services Office Administrator will report directly to the Customer Service Manager and will work closely with all departments across the business to support the successful delivery of customer orders and outstanding customer service. Role Overview The Customer Services Office Administrator is responsible for coordinating customer orders from receipt through to delivery, ensuring all customer requirements are met accurately, efficiently, and within agreed timescales. The role involves supporting sales order processing, customer communication, delivery coordination, and administrative activities to help drive operational efficiency and customer satisfaction. The successful candidate will play a key role in supporting the continued success of the business while promoting the Employee Ownership culture and Core Values. As part of PB the Employee Ownership model, all employees are encouraged to take ownership of their work, contribute positively to the team, and support continuous improvement across the business. Employee Ownership Expectations As a partner, you will share in both the responsibilities and rewards of ownership. Employees are expected to: Take responsibility for delivering an excellent customer experience and contributing to business success Work collaboratively as part of a team, embracing the Core Values Support continuous improvement and personal development opportunities Help create a positive and supportive working environment Promote and actively support Employee Ownership across the business Key ResponsibilitiesSales Administration Create and process Sales Orders accurately in line with customer purchase order requirements Ensure customer details and order information are correctly entered into company systems Complete satisfactory credit checks where required Create part records for new products, including associated Bills of Materials (BOMs) Generate Works Orders for manufactured components and products Acknowledge customer orders promptly and professionally Respond to customer enquiries and requests in a timely manner Maintain accurate sales and customer records Delivery Coordination Liaise with internal departments and customers to coordinate the delivery of customer orders Arrange transportation and logistics in line with customer requirements Identify and manage any special delivery or shipping requirements Generate dispatch notes and associated shipping documentation Ensure consignments comply with Health & Safety, environmental, and legal requirements, including ADR, Dangerous Goods Notes (DGN), export documentation, and related compliance procedures Provide customers with manuals, drawings, test certificates, and other relevant documentation following dispatch Keep customers informed of delivery schedules, delays, and updates Respond promptly to customer delivery queries Purchasing & Office Support Provide basic purchasing and administrative support during periods of absence or increased workload, including: Raising purchase orders Supporting day-to-day purchasing activities Carrying out general office administration duties Assisting with filing, record keeping, and document control General Responsibilities Maintain records of customer requirement changes and updates Adhere to company quality procedures and standards at all times Comply with all Health & Safety, environmental, and legal requirements Maintain a safe, clean, and organised working environment Undertake additional reasonable duties as requested by management Key Performance Indicators (KPIs) Percentage of customer orders dispatched on time Accuracy of order processing and documentation Customer response and resolution times Customer satisfaction and service levels Relevant Quality Standards QAP2.1 QAP2.2 QAP2.8 QAP4.1 Qualifications & Knowledge GCSEs (or equivalent) in English and Maths Previous experience within a customer service, sales administration, or office administration role Good geographical knowledge and understanding of delivery logistics Understanding of sales order processing and customer service principles Knowledge of export, shipping, or compliance documentation would be advantageous Skills & Experience Strong administrative and organisational skills Excellent verbal and written communication skills High level of attention to detail and accuracy Ability to prioritise workload and manage multiple tasks effectively Good IT skills, including Microsoft Office packages Ability to work collaboratively across departments Proactive and customer-focused approach Personal Attributes & Behaviours Professional and customer-focused attitude Excellent communicator with strong interpersonal skills Highly organised with strong attention to detail Flexible, reliable, and adaptable Positive team player with a collaborative approach Ability to use initiative and solve problems effectively Committed to continuous improvement and personal development

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an experienced Programme Director with a passion for driving transformation in the media landscape? Our client is looking for a dynamic individual to lead a multi-workstream retail media transformation programme. If you thrive on strategic oversight, stakeholder leadership, and delivering governance excellence, we want to hear from you! Role: Programme Director Duration: 16 Weeks (20-25 days engagement starting July 1st) Location: London (on site) Rate: 1000 - 1400 per day (Outside ir35) Role Overview: This is not a full-time role, 20 to 25 days engagement over a 16-week period In this pivotal role, you will act as the senior engagement lead and primary point of contact for Adecco Outsourcing. Your mission? To steer the transformation programme for our Client with precision and enthusiasm! You will be the public face of the programme, building robust client relationships, driving stakeholder confidence, and ensuring executive alignment. Key Responsibilities: Be the primary client-facing lead and executive point of contact on behalf of Adecco Outsourcing. Provide strategic leadership across the entire transformation programme. Lead executive stakeholder engagement, steering committees, and governance forums. Represent Adecco in all senior client interactions and programme discussions. Oversee delivery across multiple workstreams and consulting teams. Ensure alignment between business, operational, technology, and data initiatives. Drive stakeholder confidence and maintain strong executive relationships throughout the programme lifecycle. Manage programme risks, dependencies, escalations, and strategic decision points. Deliver against agreed milestones, outcomes, and commercial objectives. Support commercial governance, programme reporting, and client relationship management. Ensure programme outputs align with strategic business priorities and transformation objectives. Required Experience: Significant experience leading enterprise transformation programmes. Strong consulting, client engagement, and stakeholder management background. Proven experience acting as the senior client-facing lead within consulting or transformation engagements. Experience overseeing multi-disciplinary transformation teams. Proven track record delivering operating model and business transformation initiatives. Strong governance, commercial awareness, and programme leadership capability. Excellent executive communication and stakeholder management skills. Preferred Experience: Familiarity with retail, media, retail media, martech, or customer data transformation. Experience within consulting-led or advisory engagements. Exposure to enterprise architecture and operating model transformation programmes. Experience working within complex enterprise stakeholder environments. Why Join Us? Engage with leading experts in the media industry and make a tangible impact! Work in a flexible, dynamic environment that fosters collaboration and innovation. Be a part of an exciting transformation journey that will challenge and inspire you. If you're ready to take on this exciting challenge and lead a transformative programme with enthusiasm and expertise, we'd love to hear from you! Apply now and be a part of something great! Apply Today! Please answer the Screening Questions when applying. Let's shape the future of retail media together! Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take the lead in transforming an exciting retail media operation? Our client, a dynamic leader in the media industry, is seeking an experienced Organisation Design Lead to support a major transformation programme . This is your chance to make a significant impact over a temporary contract of 16 weeks, requiring 15 to 25 days of engagement, starting mid-July! Role: Organisation Design Lead Duration: 16 Weeks (15 - 25 days engagement) Location: London (onsite) Rate: 800- 1000 per day (Outside ir35) Role Overview: In this pivotal role, you will define the future-state operating model, organisational structures, and accountability frameworks that will underpin a scalable and integrated retail media operation. You'll collaborate with cross-functional teams to clarify ownership, streamline decision-making, and establish clear governance across the commercial lifecycle. Key Responsibilities: Define the future-state operating model for the retail media sector. Develop RACI frameworks, governance structures, and accountability models. Assess current-state organisational structures and identify ownership gaps. Specify future-state roles and capability requirements. Foster alignment across Sales, Operations, Finance, Data, and Technology teams. Identify organisational impacts from process and technology transformations. Design decision-making frameworks and governance models. Collaborate with various workstreams to ensure cohesive alignment. Contribute to roadmap planning and implementation readiness. Facilitate engaging stakeholder workshops and organisational design sessions. Required Experience: Extensive experience in operating model and organisational design. Strong understanding of governance and organisational effectiveness. Proven track record in supporting enterprise transformation programmes. Experience crafting RACI frameworks and capability models. Exceptional stakeholder engagement and workshop facilitation skills. Ability to navigate complex, cross-functional enterprise environments. A knack for balancing strategic design with operational delivery. Preferred Experience: Background in retail, media, martech, or customer operations. Experience in large-scale business transformation programmes. Familiarity with process transformation and enterprise operating model redesign. Consulting or advisory experience in transformation environments. What We Offer: A vibrant and supportive work environment. The opportunity to influence major transformations in a leading media organisation. A chance to work with a talented team dedicated to excellence. If you are passionate about organisational design and eager to make a difference, we want to hear from you! Join our client in shaping the future of retail media. Apply now and embark on this exciting journey! Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Customer Account Advisor - Retentions Wrexham + Monday-Friday + Office-based - 8:30am - 5pm - 37.5 Hours p/w Salary: £26,000 Full-time + No weekend work + Free on-site parking + Company pension + 20 Days Holiday + Bank Holidays (1 Additional day per full year of service) An established, family-run organisation are looking to add a Customer Account Advisor to their busy Retentions team, based at the headquarters in Wrexham. This role is ideal for someone who enjoys problem-solving, negotiating, and maintaining strong customer relationships in a fast-paced environment. More About The Role As a Customer Account Advisor in Retentions, you'll be the point of contact for customers who may be considering leaving - managing queries, complaints, and disputes while working towards positive, commercially sound outcomes that are aimed at retaining clients. Your focus will be on ensuring issues are handled professionally, efficiently, and with a clear solutions-driven approach. Core Responsibilities Managing customer enquiries, complaints, and disputes Remaining customer-focused while working towards the most appropriate resolution for the business & the client Demonstrating a calm, level-headed approach to problem solving and decision-making Confidently owning decisions and delivering clear outcomes to customers Managing a busy workload through an internal CRM system Engaging in contractual discussions and negotiations to retain valued customers Working independently while also collaborating with internal teams to ensure seamless service delivery What I'm Looking For Recent experience in a similar customer service, account management, or retention-focused role (Helpful, but not Essential) Proven ability to find solutions in a fast-paced, high-volume environment Strong negotiation, problem-solving, and diplomacy skills - (Important for Long-Term Success in the role) Excellent communication and interpersonal skills Confident IT user with the ability to organise and prioritise workloads to meet deadlines Why You'll Love It The role has come about as a result of someone moving to another team within the business - Their staff retention is high so hiring is rare for this team! £26,000 salary Monday to Friday working hours (no weekend work!) Office-based role with free on-site parking with a desirable business Company pension + Holiday package Supportive team environment within a stable, family-owned business Interested? My client is looking to see people as soon as possible, so apply now & I will call you for a screening interview ahead of booking in an interview with the client (if you meet the criteria!) Please ensure you meet the criteria for the role & have answered the screening questions - If you feel you're a very strong candidate for the role call me directly at between 9am & 4pm Monday - Friday

£26,256 Gloucester Full-Time Permanent Multiple positions available! Are you passionate about delivering exceptional customer service and solving technical issues? We are recruiting for a Service Desk Analyst to join a growing and supportive IT services team. This is an excellent opportunity for someone with no necessary experience apart from strong customer service skills, a keen interest in technology, and the ability to remain calm under pressure. You'll be the first point of contact for customers, providing technical support, managing service requests, and ensuring issues are resolved efficiently. Key Responsibilities Provide first-line support via telephone and ticketing systems Log, prioritise, and manage customer incidents and service requests Diagnose and resolve issues wherever possible at first point of contact Escalate more complex issues to specialist teams when required Keep customers informed throughout the lifecycle of their ticket Maintain accurate records and documentation Liaise with third-party suppliers to ensure timely resolution of issues Support continuous improvement initiatives and contribute to team success Follow security and compliance procedures at all times Assist with project work as required What We're Looking For Excellent communication skills, both written and verbal Outstanding customer service skills A good understanding of IT terminology and technology concepts Ability to explain technical information in a clear and user-friendly way Strong problem-solving and decision-making skills Positive, proactive, and team-focused attitude Ability to work effectively in a fast-paced environment Strong organisational skills and attention to detail Working Hours This role operates on a shift rota between: 8:00am - 4:30pm 9:30am - 6:00pm 11:30am - 8:00pm You will also be required to work approximately 1 in every 6 weekends, with a day off each side of the weekend. Benefits 25 days annual leave plus bank holidays Birthday day off Enhanced pension scheme Private healthcare Discounted gym memberships Wellbeing support programmes Ongoing training and career development opportunities Supportive and collaborative working environment Interested? Send your CV to Liv at i2i Recruitment today! Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful

So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our business Based in Welshpool. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary up to £25,000pa Working hours- 37.5 hours Benefits We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Previous experience in a fast-paced customer service environment Experience in optics business Basic knowledge/experience of optical terminology Checked all the boxes? This job will close when it's filled, so don't delay, apply today!

CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients' vibrant team as a Customer Service and Sales Agent , where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,436 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION

Optical Assistant - Brentford So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our team We have a wonderful team of dedicated people in our store ready and waiting for you to meet. Salary - Starting at £27k (Depending on Experience) Full Time - 40 hours per week including weekends Opportunities for further progression and training Good transport links Small Friendly & Supportive Team Experience level: Previous Optical experience required What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Previous optical experience as an Optical Advisor or Dispensing Assistant Passion for providing excellent customer service and making customers' lives easier Great teamwork A good initiative Confidence in using IT systems Excellent communication and listening skills Prepared to step out of your comfort zone and try something new Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless). Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics or Audiology business Basic knowledge/experience of optical and/or Audiology terminology. Checked all the boxes? Now's the perfect time to apply!

Client Manager Location: Chester (hybrid working available) Job Type: Full-time, Permanent Salary: £38,000 - £48,000 per annum (dependent on experience) The role We're working with a well-established Accountancy Practice in Chester who are looking to add an experienced Client Manager to their growing team. This is a hands-on, client-facing role where you'll take ownership of a varied portfolio, acting as the main point of contact and trusted advisor. You'll work closely with senior leadership while also supporting and developing junior team members. If you enjoy building long-term client relationships, managing deadlines, and being part of a friendly, supportive team, this could be a great next step. Key responsibilities Managing your own portfolio of clients, acting as their main day-to-day contact Reviewing and overseeing accounts, tax computations and related submissions Ensuring work is delivered accurately, on time and to a high standard Building strong relationships and identifying opportunities to add value Supporting, reviewing and mentoring junior members of the team Liaising with internal teams to ensure smooth workflow and deadlines Keeping up to date with relevant regulations and best practice What we're looking for Previous experience in a client / portfolio management role within a Practice environment Strong technical knowledge with the ability to review work confidently Excellent communication skills and a genuine client-focused approach Experience managing deadlines and multiple priorities Comfortable supporting and guiding junior team members Professionally qualified (ACA / ACCA or equivalent) or qualified by experience What's on offer Competitive salary in line with the local market Full-time, permanent position Hybrid and flexible working options 25 days holiday plus bank holidays Pension scheme Study support (where relevant) Supportive, friendly team culture Clear progression and development opportunities Why apply? You'll be joining a stable, growing firm that values its people, encourages development and promotes a healthy work-life balance. The role offers autonomy, variety and the chance to really build relationships with clients and colleagues alike.

Engineering Administrator (Field Service) 26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH24642B We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Second Charge Case Manager Location: Warrington Basic salary: £30,000 OTE: £45,000 (uncapped) Hours: Full time, Monday to Friday Please read before applying: this role is only open to candidates currently working in second charge / secured loans . We are not able to consider applicants from first charge mortgage, bridging or other lending backgrounds for this position. If your current role is not second charge, please do not apply. The opportunity We are working with an established secured loan and second charge specialist in Warrington who are growing their case management team. They work a wide panel of UK secured lenders and have a strong reputation for service, and they are looking for an experienced second charge case manager who wants to own their cases properly. This is a role for someone who already lives and breathes second charge. You will sit alongside the advisors, taking each case from agreement in principle through to completion, packaging it to the right lender and keeping it moving so nothing stalls and nothing slips. The OTE is uncapped and tied to your completions, so the more cases you convert and complete, the more you earn. What you will be doing Managing a pipeline of second charge and secured loan cases end to end, from sale and DIP through to offer and completion Packaging cases to the right lender on the panel, presenting them cleanly against criteria the first time Keeping customers updated throughout, setting clear expectations on timescales and chasing outstanding items proactively Reviewing supporting documentation, including payslips, bank statements, proof of ID and residency, existing mortgage statements, credit reports and affordability evidence Ordering and reviewing valuations (AVM, drive by and full) and resolving anything that comes back Liaising with lenders, underwriters, valuers and solicitors to keep every case moving and clear sticking points quickly Working cases to completion within agreed SLAs and protecting the customer experience the whole way through Keeping accurate, up to date records on the case management system Working within FCA and CONC requirements, treating customers fairly, and handling vulnerable customers appropriately What we are looking for Currently working in a second charge or secured loan case management, processing or support role (this is essential, not a nice to have) A strong understanding of the second charge process and what a clean, well packaged case looks like Working knowledge of secured lender criteria, affordability and the basics of underwriting Excellent communication skills and the confidence to keep customers and lenders moving Highly organised, able to run a busy and varied pipeline without dropping cases A proactive mindset, someone who picks up the phone and gets the answer rather than waiting on email CeMAP, or working towards it, is desirable but not essential What is on offer £30,000 basic with a genuine, uncapped route to £45,000 OTE A commission structure tied to your own completions, with real headroom A growing, well regarded business where there is room to progress Standard company benefits and a supportive, experienced team around you

A large organisation with Hull based site is recruiting a Global Credit Manager The Opportunity A global, highly complex manufacturing business is seeking an experienced Global Credit & Compliance Manager to join its finance leadership team. This is a high-profile role supporting international operations across Europe, Asia, and the Americas, with responsibility for global customer credit risk and enterprise-wide compliance governance.The role sits at the intersection of commercial decision-making, cash optimisation, and regulatory compliance, offering exposure to senior leadership and Board-level reporting within a large, international group environment. Key Responsibilities Lead the global credit and compliance agenda, ensuring policies, processes, and reporting are fit for purpose and aligned to business strategy and delegation of authority. Own global customer credit risk management, including financial analysis, credit limit recommendations, and risk mitigation using internal and external data sources. Present quarterly credit performance and key compliance updates to senior leadership and Board-level stakeholders. Oversee credit control activities to drive timely cash collection while supporting commercial continuity. Partner with commercial teams, including participation in customer meetings, to balance growth and risk. Lead preparation of monthly performance and compliance reporting for senior management. Ensure Letters of Credit are managed in line with UCP regulations and internal guidelines. Oversee securitisation reporting to Group, ensuring accuracy and timeliness. Lead complex debt resolution and recovery activities, liaising with administrators, legal advisors, and other stakeholders. Monitor and advise on changing regulatory requirements impacting the business. Drive and embed a strong culture of compliance across the organisation, including Competition Law, Anti-Bribery & Corruption, Sanctions, Modern Slavery, Dawn Raids, and Code of Conduct. Conduct third-party due diligence and integrity assessments, working closely with external advisors. Manage gifts and entertainment registers, sanctions reporting, and KYC responses to financial institutions. Provide leadership, coaching, and development to direct reports, maintaining high professional and ethical standards. Represent the business on selected global credit and compliance initiatives. Support ad-hoc projects and activities as required by senior finance leadership. Candidate Profile Qualified or part-qualified CICM / CIMA, or equivalent experience. Progressive experience in global credit risk management and regulatory compliance within a complex, international environment. Strong understanding of credit drivers, customer risk, and security instruments (e.g. Letters of Credit). Commercially minded with strong financial and analytical capability. Confident, operating independently and influencing senior stakeholders. Strong systems and PC skills (advanced Excel essential; SAP experience highly desirable). Meticulous attention to detail with a strong focus on data quality, consistency, and governance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.