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Trading Standards Officer An excellent opportunity for a motivated Trading Standards Officer with enforcement, compliance, inspections, investigations and regulatory knowledge. FULL OR PART-QUALIFIED Applications from candidates who are fully qualified in other Trading Standards legislative areas, as well as part qualified applicants who have successfully completed or are currently undertaking food or feed modules will be considered. If you've also worked in the following roles, we'd also like to hear from you: Compliance Officer, Enforcement Officer, Regulatory Officer, Weights and Measures Officer, Animal Health Officer SALARY (Part-Qualified Grade 9): £32,347 to £34,317 per annum + Generous Benefits (see below) SALARY (Fully Qualified Grade 11): £39,865 to £43,270 per annum + Generous Benefits (see below) LOCATION: Hybrid / Matlock, Derbyshire, East Midlands JOB TYPE: Full-Time, Permanent (Part-Time Hours can be considered) WORKING HOURS: 37 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Trading Standards Officer to join a supportive and busy team working across food standards, feed hygiene, weights and measures, animal health and consumer protection. As a Trading Standards Officer you will help protect residents, support businesses and tackle unfair, unsafe and illegal trading practices through advice, education and enforcement. The Trading Standards Officer will undertake inspections, audits, sampling, investigations and project work, while providing clear technical advice to businesses, consumers and partner agencies. DUTIES Your duties as the Trading Standards Officer include: Inspections and Audits: Undertake inspections, audits and sampling to ensure compliance with Trading Standards legislation Investigations: Assess and investigate complaints, gather evidence and support appropriate criminal or civil enforcement action Business Advice: Provide clear, accurate and technical advice to help businesses meet their legal obligations Consumer Support: Advise consumers and community groups on Trading Standards matters and legal requirements Project Work: Participate in surveys, inspections and compliance projects designed to improve business standards Evidence Preparation: Prepare witness statements, reports and investigation documentation, giving evidence in court where required Partnership Working: Liaise with partner agencies, enforcement authorities and government departments, sharing intelligence where appropriate Record Keeping: Maintain accurate records and use relevant IT and management information systems, including ARCUS Service Improvement: Support service improvement initiatives and designated divisional functions Team Working: Work proactively and reactively under the guidance of senior officers and managers CANDIDATE REQUIREMENTS ESSENTIAL Qualifications: DTS or full DCATS qualification, including food and/or feed, or antecedents with demonstrated competency for Grade 11 appointment Part-Qualified Applicants: Completed or currently undertaking the food or feed module for Grade 9 appointment Trading Standards Knowledge: Good working knowledge across a defined range of Trading Standards functions Legislation: Ability to analyse, interpret and clearly explain technical and legal information Investigations: Experience of undertaking investigations, addressing enquiries and preparing project reports Communication Skills: Strong verbal and written communication skills with confidence dealing with businesses and the public Organisation: Ability to plan workloads, meet deadlines and work with minimal supervision as part of a team IT Skills: Good working knowledge of Microsoft Office and relevant management information systems Travel: Manual UK driving licence and access to a vehicle insured for business use DESIRABLE Specialist Knowledge: statutory weights and measures qualification Animal Health: experience with animal health and welfare Food And Feed: competency in accordance with Food and/or Feed Law Codes of Practice Complex Investigations: experience carrying out in-depth or complex Trading Standards investigations with successful outcomes Presentations: experience delivering presentations on Trading Standards topics Team Support: experience training, supervising or supporting colleagues Partnerships: experience liaising with other enforcement agencies and partner organisations BENEFITS Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 9) Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 11) Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs Local Government Pension Scheme: Providing financial security Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and "Wisdom" app Training and Development: Opportunities for professional qualifications and ongoing training Cycle to Work Scheme: Promoting a healthy lifestyle Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options Derbyshire Rewards: a package of benefits and discounts APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14778 Full-Time or Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Matlock, Derbyshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

Job title: Head of Visitor Experience (maternity cover) 12- month fixed term contract. Part time: 32 hours per week. Typically Monday- Friday although occasional weekend and evening work will be required Contract: Hours: Salary: £33,300 (FTE £41,600). Reports to: Executive Director Direct reports: Events Manager, Learning Manager, Retail Manager, Visitor Experience Manager Archivist and Curator, Assistant Retail Manager, Visitor Experience Officers x3, Visitor Experience Assistants x23, Shop Supervisors x5, Events Assistants and c. 100 volunteers ABOUT BATH ABBEY Bath Abbey is a vibrant parish church at the heart of the UNESCO World Heritage City of Bath. As the last great medieval church built in England, the Abbey has been a place of worship, welcome and wonder for more than 500 years. Today, it is home to a thriving gathered congregation from all over the city and surrounding area, supported by dedicated staff, talented choirs, and hundreds of volunteers, while also welcoming over 350,000 visitors from around the world each year. Guided by our values-Welcoming, Sharing, Cherishing and Flourishing-we strive to be an inclusive, diverse and caring community where all can contribute and grow. Recent investment through our ambitious Footprint Project has transformed the Abbey for the future, creating new spaces, improving sustainability and enhancing our visitor and worship experience. Joining Bath Abbey means becoming part of a place where heritage, hospitality and hope come together-serving the city, celebrating our shared story and shaping the Abbey's mission for generations to come. INTRODUCTION TO THE ROLE Thank you for your interest in the role of Head of Visitor Experience at Bath Abbey. Bath Abbey attracts approximately 350,000 visitors a year. The Head of Visitor Experience is responsible for the operational leadership of the Visitor Experience Department which includes Events, Learning, Retail and Visitor Experience. The successful candidate will oversee day to day operations, engaging teams of staff and volunteers to provide high-quality experiences while delivering on financial targets. Alongside this, the Head of Visitor Experience is responsible for ensuring the successful delivery of visitor focused development projects and the short-term planning and delivery of Bath Abbey's public programme. As a key member of the Abbey Leadership Team, the Head of Visitor Experience will contribute to the overall direction, leadership and development of Bath Abbey. KEY RESPONSIBILITES Visitor experience • Lead visitor facing teams to ensure a high-quality visitor experience. • Set and review standards for visitor facing teams and lead by example when implementing these. • Lead staff and volunteers to ensure all public areas are maintained to a consistently high standard, ensuring they are clean, safe and attractively presented at all times. • Work across the Abbey to identify opportunities to continually improve the visitor experience. • Ensure all visitor enquiries and complaints are dealt with to a high standard of visitor satisfaction and within set timescales. • Support direct reports to develop and deliver high quality and sustainable offers while ensuring financial control and appropriate income generation. • Lead the development and delivery of an audience focused public programme which supports the Abbey's mission and values. • Champion the needs of visitors in all areas and across all departments of the Abbey, providing expert guidance and advice when necessary. Strategic • Work strategically with all teams and other stakeholders to ensure that the Abbey's vision is delivered taking particular responsibility for events, learning, retail and visitor experience. • Work proactively within all teams to ensure that appropriate business continuity plans are in place in the event of a major incident. • Contribute to overall operational planning. • Lead and take responsibility for the following development projects; a refreshed welcome leaflet, new wayfinding signage and a refreshed or new audio / multimedia guide. • Contribute to the management of the Abbey's risk register taking responsibility for visitor related risks. People management • Lead and line manage direct reports; supporting, involving and guiding them to feel valued, inspired and empowered to succeed. • Oversee the management and development of a team of visitor facing staff and volunteers. • Establish and maintain effective methods of internal communication. • Ensure organisational and departmental policies, procedures and standards are followed. Budget management and reporting • Contribute to the creation and manage relevant sections of the Abbeys annual budget. • Empower managers and their teams to achieve their income targets while maintaining value for money for visitors. • Collate and present departmental reports as required. • Actively monitor and evaluate visitor experience at Bath Abbey against agreed plans and set targets for improvement. PERSON SPECIFICATION ESSENTIAL Sympathy with and understanding of the vision and values of Bath Abbey as a place of worship. • Experience working in a visitor attraction or other similar venue. • Experience developing or implementing visitor experiences. • Experience leading and managing staff. • Experience of managing a budget and basic financial reporting. Skills • Highly personable, able to motivate and inspire others. • Excellent communicator capable of working with diverse stakeholders. . Organised with high standards and attention to detail. • A team player. • Confident to work independently and be self-motivated. • Ability to work well under pressure and manage competing demands. • Computer literacy and IT skills. • Excellent customer service and relationship building skills. Other • A flexible and proactive approach.

We are currently looking for an experienced Quality Assurance and Standards Officer to support a Housing Service in maintaining regulatory compliance, improving service standards and preparing for regulatory inspections. This Quality Assurance and Standards Officer role will focus on governance, policy development, audit activity and regulatory assurance across housing services. The successful candidate will support the development of a quality management framework, undertake service reviews and audits, and ensure the service remains aligned with the requirements of the Regulator of Social Housing. This Quality Assurance and Standards Officer position would suit someone with experience in housing governance, policy, compliance or service improvement. The Role - Supporting regulatory inspection readiness and audit activity across Housing Services. - Maintaining housing policies, procedures and policy registers. - Undertaking service reviews, audits and gap analysis against regulatory requirements. - Supporting the development and implementation of quality assurance frameworks. - Monitoring compliance with the Regulator of Social Housing Consumer Standards. - Maintaining evidence logs and action plans relating to regulatory compliance. - Reviewing legislation, regulatory updates and sector best practice. - Producing reports, briefings and updates for managers and senior stakeholders. - Auditing complaints and identifying opportunities for service improvement. - Supporting governance arrangements and monitoring delivery of agreed actions. - Championing data quality and supporting compliance with the Competence and Conduct Standard. Key Requirements - Experience working within social housing, housing management, governance, compliance or service improvement. - Knowledge of the social housing regulatory framework and Consumer Standards. - Understanding of the Regulator of Social Housing, Housing Ombudsman and wider housing sector requirements. - Experience undertaking audits, reviews or compliance assessments. - Experience producing reports, briefings and policy documentation. - Experience supporting service improvement or regulatory readiness programmes. - Strong knowledge of housing legislation, policy and regulatory requirements. - CIH qualification or working towards CIH Level 2 or 3 would be advantageous. What You Need to Do Now If you are interested in this Quality Assurance and Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Quality Assurance and Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Quality Assurance Officers, Housing Compliance Officers, Governance Officers and Service Improvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage

Job Title: Member and Supporter Experience Officer (summer placement) Team : Member and Supporter Experience Location : Hybrid (split between home-working and London. London attendance on Tuesdays) Duration : 3 months (2 July - 6 October) Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position. This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July. Context and purpose of role At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey. Key responsibilities Supporter Engagement Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. Escalate complex, safeguarding and complaint-related enquiries appropriately. Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. Acknowledge and thank donations and other payments in a timely and personalised manner. Payment processing Process and manage in-bound financial payments in an accurate and timely manner Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. Data integrity and CRM Management Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. Support key supporter administration tasks (e.g. welcome pack data send) Problem-solving and complaints handling Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team. Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. Volunteer support Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. Other Undertake such other duties as may be reasonably required of the post. Engage and proactively develop excellent working relationships across the organisation. The person Knowledge, Skills and Experience Essential: A high standard of organisational, interpersonal and communication skills. An excellent telephone manner. An ability to maintain high levels of accuracy at all times. Ability to adapt style, tone and content to provide a tailored service to supporters. Ability to show initiative and determination to investigate and solve complex enquiries. Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. Desirable: Experience of working in a busy customer/supporter service environment. Personal Attributes A team player, develop collaborative, strong and effective working relationships. Empathetic and patient, with a genuine desire to help members and supporters. Positive and professional attitude. Proactive and self-motivated with the ability to work independently. Adaptable and flexible in a fast-paced environment. Strong sense of responsibility and accountability. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!

Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office

You will be responsible for managing a caseload of anti-social behaviour and tenancy enforcement cases across our housing stock and communities. The role involves investigating complaints, interviewing residents, gathering evidence, and working with internal teams, local authorities, and external agencies to resolve issues effectively. You will play a key role in safeguarding vulnerable residents, promoting tenancy compliance, and ensuring cases are managed in line with legislation, policy, and best practice. Key Responsibilities Investigate reports of anti-social behaviour , nuisance, harassment, and tenancy breaches Manage ASB cases from initial report through to resolution and legal action where required Conduct interviews, home visits, and evidence gathering Work closely with residents, support agencies, police, and local authorities Prepare warning letters, witness statements, and legal documentation Attend court hearings and case conferences when necessary Maintain accurate case records and management systems Provide advice and support to residents affected by ASB Promote early intervention and preventative solutions Contribute to safeguarding and risk management processes About You We are looking for someone who has: Experience managing anti-social behaviour, tenancy enforcement, or community safety cases Knowledge of housing legislation and ASB -related legal processes Excellent communication, negotiation, and conflict resolution skills Ability to handle sensitive and challenging situations professionally Strong investigative and problem-solving abilities Experience working with vulnerable individuals and partner agencies Good organisational skills and the ability to manage competing priorities Competent IT and case management skills If you have the relevant skills then please apply today!

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Complaints Officer Hackney E8 On-Site ASAP Start Until 7th August 2026 219.83 to 254 a day (Umbrella Rate) 158.86 to 188.55 a day (PAYE Rate) Are you a proactive problem-solver with a strong background in performance and complaints management? We are looking for a Complaints Officer to join Hackney Council The Role As a Complaints Officer, you will play a crucial role in ensuring the organisation delivers high-quality, value-for-money services. You will work with services and managers across directorates, often contributing to varied work or projects at one time. Key Responsibilities: Investigate and Manage Complaints: Conduct investigations into corporate and ombudsman complaints, and manage responses to Members' Enquiries. This includes investigating more complex, sensitive, and corporate/ombudsman complaints. Drive Service Improvement: Use the reasons for complaints occurring to drive improvements, identifying where service failures and inefficiencies create demand for services. Provide analysis of complaints to inform and shape service reviews and improvements. Performance Management Support: Support services in fulfilling the performance management framework and provide assurance that adequate performance systems are in place to meet corporate and statutory requirements. Data Analysis & Insight: Critically analyse data from various sources (financial, performance, customer feedback) to give managers insight into performance issues and identify actions to address them. Leadership and Quality Assurance: Lead on work streams and projects that involve managing the input of others from across the organisation, and potentially partners. You will also be responsible for checking and quality assuring the work of others. About You You will need to be flexible, adaptable, and able to develop strong working relationships with a wide range of managers and services. Knowledge and Experience: Candidates must be able to evidence experience delivering positive outcomes in at least one of the following contexts: Complaints investigations/learning from complaints Experience of handing stage 1 & 2 complaints Performance management Business process analysis and re-design Risk analysis Value for money assessment and analysis Service review and improvement Desirable: Experience of working in and/or in-depth knowledge in a priority area such as Housing , Children's services, Adults services, or Local Government Finance. Core Competencies: Building good internal and external relationships and representing the Council Using Project Management skills to plan, prioritise, and manage work Cutting through complex evidence to reach clear, definite, and timely decisions Actively seeking opportunities for more efficient and effective ways of doing things (Delivering value for money) Securing mutual understanding and commitment with delivery partners (Collaborative and team player) Thriving in and contributing to a high-performing culture, taking on challenging tasks and developing new skills Interested in making a real difference through performance and complaints analysis? Apply now! Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Your new company Working for an independent statutory body, set up by the Welsh Government to give the people of Wales much more say in the planning and delivery of their health and social care services. Your new role Be the first point of contact for members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care service or treatment. Provide comprehensive support to the Complaints Advocates, including arranging meetings, taking minutes and drafting paperwork. Co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner. Maintain manual and electronic complaint and enquiry files, ensuring security and confidentiality are in compliance with the Data Protection Act as well as office policies and procedures. What you'll need to succeed Experience of working in a customer service or complaints setting. Knowledge of complaints processes and procedures Excellent communication skills, with the ability to judge the importance of information and respond appropriately. Significant previous administrative experience and proficient in the use of Microsoft Office. Must pass DBS check. What you'll get in return 30 hours per week - Wednesday or Thursday to be a non-working day Hybrid working - Tuesday set office day and the option to select an additional home working day. 15.27 per hour DBS is covered by the agency 2-3 month temporary role with an option to apply for a permanent post if advertised. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Housing Officer (Specialised Supported Housing) The Opportunity: We are seeking a resilient, customer-focused Housing Officer for an ongoing interim assignment covering a defined region in North London. In this field-based role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing. Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service. Key Duties: Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants. Manage the complete lettings cycle, ensuring all allocations comply with policy and legislation, processing terminations, and preparing tenancy agreements and information packs. Coordinate the sign-up of new tenants, overseeing the complete submission, tracking, and backdate requests for Housing Benefit and council tax forms. Conduct proactive scheme visits at least annually to monitor individual tenant wellbeing, care needs, and risk assessments in collaboration with on-site care teams. Drive a customer-focused approach to meet performance targets, minimize void property times, and co-create strategic void plans for long-term vacancies. Liaise closely with local authorities, health services, social services, and surveyors during care planning, safeguarding issues, or maintenance reviews. Act as a technical expert for scheme staff regarding rents and benefits regulations, delivering localized training where required. Lead operational housing projects, track performance data, and assist the Head of Housing with third-party Management Agreements and Lease reviews. Requirements: Experience: Essential previous experience working within a housing association in a similar role, with a proven track record of delivering high-quality housing management services. Knowledge: Sound knowledge of Housing Benefit regulations, compliance frameworks, and an understanding of the Supported Housing sector or Intensive Housing Management models. Qualifications: CIH Level 3 qualified (or holding equivalent relevant housing management qualifications) is highly desirable. Skills: Excellent communicator with a "can-do" attitude, robust stakeholder management skills, and a passionate commitment to putting tenants at the heart of the service. Core Competencies: Confident at lone working and making independent decisions, with the ability to maintain strict data confidentiality and adhere to health and safety practices. Mobility: Ability to operate flexibly as a field-based officer across North London, with a willingness to undertake occasional travel to the main head office in Leicester for meetings and training. How to Apply: Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.

Volunteer Experience Officer - Poole- up to £30,000-FT/PTAre you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Part-Time Customer Relations Officer Pay rate- 20.29 per hour 18.5 Hours per Week Warwickshire County Council Hybrid Working - Warwick (office attendance approximately once per month) Are you an experienced complaints professional who thrives in a fast-paced environment and enjoys making a real difference to customer experience? Warwickshire County Council is looking for a Part-Time Customer Relations Officer to join our Customer Relations Service on a temporary-to-permanent basis. This is an exciting opportunity to support the delivery of a high-quality complaints and feedback service, helping ensure residents receive fair, transparent and timely responses to their concerns. About the Role Working within the Customer Relations team, you will manage a varied caseload of complaints and feedback across a wide range of council services. One day you could be dealing with a complaint relating to a disabled parking bay, the next supporting a review relating to SEND services or statutory children's complaints. You will play a key role in: Managing and coordinating customer complaints and representations. Commissioning and quality assuring statutory children's complaints investigations and reports. Conducting internal complaint reviews and supporting service improvements. Liaising with complainants, service areas and key stakeholders to ensure timely resolutions. Challenging and supporting internal teams to improve outcomes and customer experience. Producing clear, accurate reports and correspondence. Identifying organisational learning opportunities arising from complaints and feedback. About You Previous complaints handling experience within either the public or private sector. Experience dealing with challenging or sensitive customer situations. Excellent written communication and report-writing skills. Strong interpersonal skills with the confidence to challenge and influence stakeholders at all levels. Good organisational skills and the ability to manage competing priorities. Strong IT and case management system skills. Resilience, professionalism and a customer-focused approach. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued. Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy

Housing Liaison Officer To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. Housing Liaison Officer To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high To take part in the organisation's response to emergencies, helping to co-ordinate actions and providing support to residents. To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer. To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement. To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate to settle into their homes. To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate. To carry out tenancy checks, referring possible issues for further investigation. Serve Notice to Quit or Notice of Seeking. To undertake visits to tenants and their representatives as and when necessary. This will include both routine visits and ad hoc visits in response to specific issues such as arrears, anti-social behaviour, rehousing need or vulnerability; and following visits to agree and implement a plan of action to address concerns and issues arising from visits, including liaison with other teams and agencies to ensure required services are provided and cases are resolved. To carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-ordinating with other agencies to ensure that needs are addressed. To respond to correspondence/ complaints/ enquiries from a wide range of audience categories. Ensure proper file systems are maintained and documents are uploaded promptly to enable easy access to relevant information, including other teams and setting up new document sets when required. To understand tenancy law, the rights and responsibilities of social housing landlords and tenancies and how tenancies are ended. To attend resident association meetings developing strong and committed partnerships with RAs, Leaseholder groups, Advocates, and other recognised bodies on matters relevant to tenancy management. This will include attending meetings outside normal working hours, as deemed appropriate. To engage effectively with Members, engaged residents, and external partners liaise effectively with HB/CTB, DWP, CAB and relevant others to minimise overpayments, maximise benefit entitlements and additional payments such as DHP or social fund. To represent the service positively and professional at all levels, and delivering excellent, customer-focused services using feedback to effect improvements. To meet all performance targets set and use performance information to support learning.

Volunteer Experience Officer - Poole- £15.38ph Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same? We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis. This role is available on both full-time and part-time hours.What you'll be doing You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction. Key responsibilities include: Handling enquiries via phone, email, and post Supporting volunteer engagement and stewardship activities Coordinating fundraising and event materials and resources Assisting with payments, memberships, and general administrative processes Processing purchase orders, expenses, and supplier payments Maintaining accurate records and databases Supporting event administration and coordination tasks Handling and resolving complaints professionally Working collaboratively with internal teams What we're looking for Proven customer service experience (contact centre experience desirable) Strong communication and relationship-building skills Ability to work in a fast-paced, target-driven environment Excellent organisation and attention to detail Confident using Microsoft Office, especially Excel Experience with databases or fundraising/volunteer environments is beneficial Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Job Title: Property Standards and Empty Homes Officer Location: Hybrid (3 days in office/on site, 2 days remote) Rate: 18.90 per hour (PAYE) / 24.61 per hour (Umbrella) Hours: 36 hours per week Contract Type: Permanent About the Role: We are seeking a Property Standards and Empty Homes Officer to improve housing quality and reduce empty properties. You will investigate housing disrepair complaints, conduct inspections (including HMOs and caravan sites), and take enforcement action to ensure compliance with housing legislation. Additionally, you will identify and bring empty homes back into use and maintain accurate records. Key Responsibilities: Conduct inspections of residential properties, HMOs, and caravan sites, using the Housing Health & Safety Rating System (HHSRS). Investigate disrepair complaints, initiate enforcement actions, and monitor compliance with statutory notices. Identify, monitor, and bring empty homes back into use through engagement with owners and promotional activities. Advise residents, landlords, and owners on housing standards, disrepair, and building works. Maintain records, prepare reports, and provide evidence for legal proceedings. Collaborate with internal and external partners, including fire services and local authorities. Use relevant legislative powers to ensure well-managed and maintained housing. Requirements: Good standard of education, including English and Mathematics. HND/HNC (or equivalent) in Environmental Health, Housing, or a construction-related subject. Certificate of competence in HHSRS (or willingness to train). Experience in housing standards, HMO licensing, or environmental health. Knowledge of housing and environmental health legislation and construction techniques. Ability to conduct inspections, produce defect reports, and manage records. Strong communication, organisational, and IT skills (Microsoft Office, databases). Willingness to work flexibly, including some evening work. Full UK driving licence and access to a vehicle for site visits. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.

Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.

Resident Liaison Officer Slough Contract Inside IR35 A well-established highways contractor is recruiting a Resident Liaison Officer to join a new scheme in Berkshire on a contract basis. This is an exciting opportunity to play a central role in delivering a community-first approach on a highways scheme, acting as the primary point of contact between the project team and local residents, businesses, and stakeholders throughout the construction programme. This role sits inside IR35 and is available for an immediate start. Key Responsibilities Serve as the first point of contact for all resident and stakeholder enquiries, complaints, and feedback relating to the scheme Proactively engage with the local community ahead of and during construction activities, managing expectations and minimising disruption Develop and distribute communications including newsletters, letters, and notifications to affected properties and businesses Attend and coordinate community engagement events, public information sessions, and site visits as required Maintain accurate records of all community interactions, complaints, and resolutions in line with project reporting requirements Liaise with the site management and project team to relay community feedback and ensure timely resolution of issues Support the preparation of community engagement plans and stakeholder mapping Work with local authorities, ward councillors, and statutory stakeholders as needed Contribute to the production of community impact assessments and engagement reports Experience & Skills Required Demonstrable experience in a resident liaison or community engagement role, ideally within highways, civil engineering, or infrastructure construction Strong verbal and written communication skills with the ability to engage confidently with a wide range of audiences Ability to handle complaints professionally and find pragmatic, timely resolutions Organised and methodical approach to record-keeping and reporting Understanding of the construction process and the impact of works on local communities Competent with standard IT and communication tools

Location: Ealing (Hybrid / Office-based - up to 5 days per week, workload dependent) Contract: 3 months ( strong likelihood of extension) Start Date: ASAP Interviews: ASAP Pay Rates £20.96 per hour (PAYE) £27.33 per hour (Umbrella) About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering a high-performing parking administration service. This is a hands-on, legislation-driven role focused on parking appeals, statutory compliance, complex customer correspondence, and professional representation at London Tribunals . Post subject to safer recruitment practices - DBS required. Key Responsibilities Prepare and present appeal cases to London Tribunals, including evidence collation and attendance at hearings Assess and respond to PCN representations , applying discretion in line with legislation and Council policy Update PCN and permit cases on parking systems; produce accurate Excel-based reports and statistics Handle PCN and permit enquiries by phone, email and post, including complaints and MP / Member enquiries Support special projects such as Controlled Parking Zones and website content updates Stay up to date with parking legislation and embed changes into daily practice Assist with training and induction of new team members Liaise with internal and external stakeholders: London Tribunals, DVLA, Police, bailiffs & Legal Services Process non-automated permits, refunds, cancellations and debt registrations Manage challenging and confrontational situations with professionalism and empathy Work flexibly, including evenings, weekends and across borough sites when required Key Performance Indicators High first-contact resolution for PCN & permit enquiries Consistent achievement of statutory deadlines and SLAs Strong outcomes and quality in appeal submissions Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge ( All criteria must be addressed in application ) Solid working knowledge of parking legislation, codes of practice and council policies Proven experience preparing appeal submissions for London Tribunals or Court Strong background responding to complex written correspondence and complaints Confident representing the Council at appeal hearings Excellent IT skills: MS Word, Excel and parking administration systems Ability to prioritise workloads and perform under pressure Experience handling difficult or confrontational customers Strong research, reporting and analytical skills Clear, fair and professional written and verbal communication Understanding of Equal Opportunities, public-sector values and customer service standards Full professional fluency in spoken and written English Essential Qualifications Prior experience within Parking Services (ideally large, multi-functional organisations) Evidence of continuous professional development GCSE English & Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and escalated complaints Hands-on processing of PCN representations Excellent attendance and timekeeping Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser