Support Engineer (Pega Specialist) - You must have some previous experience support Pega. London, United Kingdom - Up to 41k - 12 Month Fixed Term Contract My client are looking for an experienced Support Engineer with Pega expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role, candidates without clear Pega experience in their CV will be rejected. Key Responsibilities: Provide 2nd line support for Pega-based applications and related systems Investigate, diagnose, and resolve technical issues within agreed SLAs Escalate complex incidents to 3rd line/development teams where required Monitor system performance and proactively identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week onsite in London Immediate start/quick turnaround process If you have some Pega support experience and are looking for your next opportunity, apply now for immediate consideration.
Jun 13, 2026
Full time
Support Engineer (Pega Specialist) - You must have some previous experience support Pega. London, United Kingdom - Up to 41k - 12 Month Fixed Term Contract My client are looking for an experienced Support Engineer with Pega expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role, candidates without clear Pega experience in their CV will be rejected. Key Responsibilities: Provide 2nd line support for Pega-based applications and related systems Investigate, diagnose, and resolve technical issues within agreed SLAs Escalate complex incidents to 3rd line/development teams where required Monitor system performance and proactively identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week onsite in London Immediate start/quick turnaround process If you have some Pega support experience and are looking for your next opportunity, apply now for immediate consideration.
3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: 270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on technical role where you'll act as an escalation point for complex issues, drive Microsoft cloud adoption, and help enhance our modern workplace environment. You'll play a key part in supporting, securing, and optimising our Microsoft ecosystem - with a strong focus on Entra ID, Intune, PowerShell, Azure services, and email security (Mimecast). What You'll Be Doing Acting as a senior escalation point for 2nd Line teams and resolving complex Microsoft-related incidents. Administering, managing, and troubleshooting Entra ID (Azure AD) including conditional access, identity protection, authentication and SSO. Creating, deploying, and managing Intune policies, configuration profiles, compliance policies, and application deployments. Developing and maintaining PowerShell scripts to automate tasks and improve service efficiency. Supporting and administering Mimecast including policies, mail flow, security setups, impersonation protection and overall email continuity. Managing Windows 10/11, Microsoft 365, Exchange Online and related cloud services. Participating in project work such as cloud migrations, security uplift programmes, and endpoint modernisation. Ensuring systems follow security best practices and compliance standards. Documenting solutions, creating runbooks, and contributing to continuous improvement. What We're Looking For Strong background in 3rd Line / Senior Support roles Deep knowledge of Microsoft 365, Entra ID, Azure AD, and modern identity/security Hands-on experience building and configuring policies in Microsoft Intune Solid PowerShell scripting skills Experience supporting and configuring Mimecast Strong understanding of Windows client OS, device management, Exchange Online, and cloud security ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Jun 13, 2026
Contractor
3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: 270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on technical role where you'll act as an escalation point for complex issues, drive Microsoft cloud adoption, and help enhance our modern workplace environment. You'll play a key part in supporting, securing, and optimising our Microsoft ecosystem - with a strong focus on Entra ID, Intune, PowerShell, Azure services, and email security (Mimecast). What You'll Be Doing Acting as a senior escalation point for 2nd Line teams and resolving complex Microsoft-related incidents. Administering, managing, and troubleshooting Entra ID (Azure AD) including conditional access, identity protection, authentication and SSO. Creating, deploying, and managing Intune policies, configuration profiles, compliance policies, and application deployments. Developing and maintaining PowerShell scripts to automate tasks and improve service efficiency. Supporting and administering Mimecast including policies, mail flow, security setups, impersonation protection and overall email continuity. Managing Windows 10/11, Microsoft 365, Exchange Online and related cloud services. Participating in project work such as cloud migrations, security uplift programmes, and endpoint modernisation. Ensuring systems follow security best practices and compliance standards. Documenting solutions, creating runbooks, and contributing to continuous improvement. What We're Looking For Strong background in 3rd Line / Senior Support roles Deep knowledge of Microsoft 365, Entra ID, Azure AD, and modern identity/security Hands-on experience building and configuring policies in Microsoft Intune Solid PowerShell scripting skills Experience supporting and configuring Mimecast Strong understanding of Windows client OS, device management, Exchange Online, and cloud security ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
Jun 13, 2026
Full time
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
Job Title: DV Cleared Senior Core Applications 3rd Line Engineer / Subject Matter Expert Location: Portsmouth Duration: Until 31/12/2026 with possible extension Rate: Up to 500 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our purpose is to make the world more sustainable by building trust in society through innovation. As a Senior Core Applications Engineer, you will play a vital role in supporting our client's secure military systems, directly contributing to this mission. What you'll be doing: Managing and resolving escalated incidents on complex, secure systems, often remotely from 2nd line teams Delivering infrastructure development, testing upgrades, patches, and deploying new software solutions Owning problems and incidents, providing dependable support and solutions Contributing to exciting project work, especially if you are a subject matter expert in key technologies Collaborating with cross-functional teams to ensure system stability and security What you'll bring: Proven experience with SharePoint (server management, permissions, application integration) Knowledge of VMWare Horizon View VDI and vSphere virtualization Strong scripting skills, particularly PowerShell Experience with Microsoft Server 2016/2022, Hyper-V, and Exchange 2016 Familiarity with Group Policy management and Microsoft Skype Server A broad technical skill set with the ability to adapt and specialise in areas of expertise Dependability, problem ownership, and a proactive approach to support Ideal candidates will also have: Experience working within secure, military or government environments A collaborative mindset and excellent communication skills Qualifications: Relevant certifications in Microsoft, VMware, or security are advantageous A background supporting secure, mission-critical systems Join our client's team and help build a safer, more sustainable future. If you're a dedicated support professional with a broad technical background and a passion for solving complex problems, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Contractor
Job Title: DV Cleared Senior Core Applications 3rd Line Engineer / Subject Matter Expert Location: Portsmouth Duration: Until 31/12/2026 with possible extension Rate: Up to 500 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our purpose is to make the world more sustainable by building trust in society through innovation. As a Senior Core Applications Engineer, you will play a vital role in supporting our client's secure military systems, directly contributing to this mission. What you'll be doing: Managing and resolving escalated incidents on complex, secure systems, often remotely from 2nd line teams Delivering infrastructure development, testing upgrades, patches, and deploying new software solutions Owning problems and incidents, providing dependable support and solutions Contributing to exciting project work, especially if you are a subject matter expert in key technologies Collaborating with cross-functional teams to ensure system stability and security What you'll bring: Proven experience with SharePoint (server management, permissions, application integration) Knowledge of VMWare Horizon View VDI and vSphere virtualization Strong scripting skills, particularly PowerShell Experience with Microsoft Server 2016/2022, Hyper-V, and Exchange 2016 Familiarity with Group Policy management and Microsoft Skype Server A broad technical skill set with the ability to adapt and specialise in areas of expertise Dependability, problem ownership, and a proactive approach to support Ideal candidates will also have: Experience working within secure, military or government environments A collaborative mindset and excellent communication skills Qualifications: Relevant certifications in Microsoft, VMware, or security are advantageous A background supporting secure, mission-critical systems Join our client's team and help build a safer, more sustainable future. If you're a dedicated support professional with a broad technical background and a passion for solving complex problems, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people's lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
Jun 13, 2026
Full time
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people's lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
We are working on behalf of our client to recruit an experienced Network & Security Engineer to join their IT infrastructure team on a contract basis. The Role This position sits within the IT infrastructure function and focuses on the day-to-day operation and support of network and security systems. You will deliver 2nd and 3rd line support across Data Centre network and security infrastructure, handling incidents through to resolution and carrying out root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver 2nd and 3rd line incident support within the Data Centre network and security environment Build, configure and operate Data Centre technologies across live, DR and test environments Manage IT problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute to IT service management reporting and KPI collation Essential Skills and Experience Proven knowledge of Cisco and Fortinet technologies Experience with network monitoring tools, including SolarWinds Working knowledge of ITIL processes, including incident, problem and event management Strong prioritisation and communication skills, both written and verbal Good understanding of IT services within a corporate environment Cisco (CCNA) or Fortinet (NSE4) certification, or equivalent James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Jun 13, 2026
Contractor
We are working on behalf of our client to recruit an experienced Network & Security Engineer to join their IT infrastructure team on a contract basis. The Role This position sits within the IT infrastructure function and focuses on the day-to-day operation and support of network and security systems. You will deliver 2nd and 3rd line support across Data Centre network and security infrastructure, handling incidents through to resolution and carrying out root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver 2nd and 3rd line incident support within the Data Centre network and security environment Build, configure and operate Data Centre technologies across live, DR and test environments Manage IT problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute to IT service management reporting and KPI collation Essential Skills and Experience Proven knowledge of Cisco and Fortinet technologies Experience with network monitoring tools, including SolarWinds Working knowledge of ITIL processes, including incident, problem and event management Strong prioritisation and communication skills, both written and verbal Good understanding of IT services within a corporate environment Cisco (CCNA) or Fortinet (NSE4) certification, or equivalent James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
An Infrastructure Engineer role supporting a diverse hybrid IT environment, blending operational support with project delivery. You'll play a key role in modernising infrastructure, including a strategic migration to Azure, while maintaining secure and reliable services. Client Details Our client is a well-established, purpose-driven organisation committed to making a meaningful social impact. They operate within the charity sector, delivering vital services and leveraging technology to support their mission. Description You will design, implement, and maintain a hybrid infrastructure spanning on-premise and Azure environments. Working within the cyber security and infrastructure team, you'll manage Windows Server environments, virtualization platforms (VMware/Hyper-V), and contribute to a transition toward cloud-first solutions. Key responsibilities include: Managing and optimising virtualised environments Supporting Azure adoption and hybrid cloud solutions Maintaining core services (AD, DNS, DHCP) and planning Entra ID migration Ensuring infrastructure meets security and compliance standards (PCI DSS, ISO 27001, GDPR) Delivering 2nd/3rd line support and resolving complex issues Supporting disaster recovery, backup, and monitoring processes Acting as a design authority for infrastructure solutions Contributing to infrastructure strategy and continuous improvement Profile You will have: 3+ years' experience in infrastructure or systems administration Strong Windows Server and Active Directory expertise Experience with VMware or Hyper-V Knowledge of networking fundamentals (TCP/IP, VPNs, firewalls) Exposure to Azure and hybrid cloud environments Understanding of infrastructure security and compliance frameworks You'll also be: A strong problem-solver with attention to detail Comfortable working across both support and project work A collaborative team player with clear communication skills Proactive with a focus on continuous improvement Desirable experience includes Azure migrations, scripting/automation, PCI DSS environments, and working within the charity or public sector. Job Offer Opportunity to lead cloud transformation initiatives Remote working pattern, with occasional office visits (travel expenses are paid). Exposure to modern Azure technologies Collaborative and purpose-driven environment Ongoing learning and development opportunities A salary of 46,000 and a competitive benefits package
Jun 13, 2026
Full time
An Infrastructure Engineer role supporting a diverse hybrid IT environment, blending operational support with project delivery. You'll play a key role in modernising infrastructure, including a strategic migration to Azure, while maintaining secure and reliable services. Client Details Our client is a well-established, purpose-driven organisation committed to making a meaningful social impact. They operate within the charity sector, delivering vital services and leveraging technology to support their mission. Description You will design, implement, and maintain a hybrid infrastructure spanning on-premise and Azure environments. Working within the cyber security and infrastructure team, you'll manage Windows Server environments, virtualization platforms (VMware/Hyper-V), and contribute to a transition toward cloud-first solutions. Key responsibilities include: Managing and optimising virtualised environments Supporting Azure adoption and hybrid cloud solutions Maintaining core services (AD, DNS, DHCP) and planning Entra ID migration Ensuring infrastructure meets security and compliance standards (PCI DSS, ISO 27001, GDPR) Delivering 2nd/3rd line support and resolving complex issues Supporting disaster recovery, backup, and monitoring processes Acting as a design authority for infrastructure solutions Contributing to infrastructure strategy and continuous improvement Profile You will have: 3+ years' experience in infrastructure or systems administration Strong Windows Server and Active Directory expertise Experience with VMware or Hyper-V Knowledge of networking fundamentals (TCP/IP, VPNs, firewalls) Exposure to Azure and hybrid cloud environments Understanding of infrastructure security and compliance frameworks You'll also be: A strong problem-solver with attention to detail Comfortable working across both support and project work A collaborative team player with clear communication skills Proactive with a focus on continuous improvement Desirable experience includes Azure migrations, scripting/automation, PCI DSS environments, and working within the charity or public sector. Job Offer Opportunity to lead cloud transformation initiatives Remote working pattern, with occasional office visits (travel expenses are paid). Exposure to modern Azure technologies Collaborative and purpose-driven environment Ongoing learning and development opportunities A salary of 46,000 and a competitive benefits package
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and shell scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 13, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and shell scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and shell scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 13, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and shell scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
Jun 12, 2026
Full time
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
With some exciting growth in the Network team, we are looking for a new Network Engineer to join our team in either Northampton or East Ridings of Yorkshire. As an experienced Network Engineer you will be delivering and optimising network infrastructure across Howdens depots across Europe, and logistics facilities. The role requires active participation in large-scale, multi-site projects to develop robust, scalable, and cost-effective solutions. This is a full-time permanent opportunity working onsite at least 2 days per week. Based in Northampton or Yorkshire with occasional travel to France. What you will be doing - Delivering and optimising network infrastructure across multiple UK and European sites - Supporting and improving network performance, capacity, and security across a complex enterprise environment - Providing 2nd/3rd line support across a wide range of network technologies - Contributing to large-scale, multi-site projects from design through to implementation and handover into BAU - Monitoring network health and proactively troubleshooting to maximise uptime and SLA performance - Supporting development of network automation and scripting solutions to improve efficiency - Collaborating with internal teams and stakeholders to deliver scalable, resilient network solutions What we need from you - Strong experience in enterprise networking, including LAN/WAN, firewalls, VPNs, and WiFi - Demonstrable hands-on experience with CheckPoint Firewalls - Certified Cisco LAN/WAN - Demonstrable experience of DNA and / or ACI is essential - Extensive knowledge of network automation, with proficiency in scripting to optimize network operations. - Strong background in data/voice networking, and internet networking for enterprise environments. - Hands-on experience with Cisco and Wireless technologies. - Strong, methodical approach to fault-finding and solution design for complex network environments. - Experience working on multi-site infrastructure projects - Strong communication skills, with the ability to explain technical concepts clearly - A proactive, collaborative mindset with a focus on continuous improvement What we can offer you: - Competitive salary and annual company bonus - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. How to apply We re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we re keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you
Jun 12, 2026
Full time
With some exciting growth in the Network team, we are looking for a new Network Engineer to join our team in either Northampton or East Ridings of Yorkshire. As an experienced Network Engineer you will be delivering and optimising network infrastructure across Howdens depots across Europe, and logistics facilities. The role requires active participation in large-scale, multi-site projects to develop robust, scalable, and cost-effective solutions. This is a full-time permanent opportunity working onsite at least 2 days per week. Based in Northampton or Yorkshire with occasional travel to France. What you will be doing - Delivering and optimising network infrastructure across multiple UK and European sites - Supporting and improving network performance, capacity, and security across a complex enterprise environment - Providing 2nd/3rd line support across a wide range of network technologies - Contributing to large-scale, multi-site projects from design through to implementation and handover into BAU - Monitoring network health and proactively troubleshooting to maximise uptime and SLA performance - Supporting development of network automation and scripting solutions to improve efficiency - Collaborating with internal teams and stakeholders to deliver scalable, resilient network solutions What we need from you - Strong experience in enterprise networking, including LAN/WAN, firewalls, VPNs, and WiFi - Demonstrable hands-on experience with CheckPoint Firewalls - Certified Cisco LAN/WAN - Demonstrable experience of DNA and / or ACI is essential - Extensive knowledge of network automation, with proficiency in scripting to optimize network operations. - Strong background in data/voice networking, and internet networking for enterprise environments. - Hands-on experience with Cisco and Wireless technologies. - Strong, methodical approach to fault-finding and solution design for complex network environments. - Experience working on multi-site infrastructure projects - Strong communication skills, with the ability to explain technical concepts clearly - A proactive, collaborative mindset with a focus on continuous improvement What we can offer you: - Competitive salary and annual company bonus - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. How to apply We re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we re keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jun 12, 2026
Full time
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Jun 12, 2026
Full time
Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
1st Line Support Engineer - 25,000- 34,000 We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. Responsibilities: Providing 1st line support via phone, email, and ticketing system Logging, managing, and resolving support tickets within agreed SLAs Supporting users with Microsoft 365, Active Directory, and desktop issues Escalating complex issues to 2nd/3rd line teams Building strong relationships with end users Tech environment: Microsoft 365 / Office 365 Active Directory (user management, password resets) Windows 10/11 Basic networking (VPNs, DNS, DHCP) What we're looking for: 6-18 months' experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Package: 25,000- 34,000 Hybrid working (2-3 days remote) 25 days holiday + bank holidays Funded certifications (Microsoft, CompTIA) Clear progression to 2nd Line role If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV
Jun 12, 2026
Full time
1st Line Support Engineer - 25,000- 34,000 We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. Responsibilities: Providing 1st line support via phone, email, and ticketing system Logging, managing, and resolving support tickets within agreed SLAs Supporting users with Microsoft 365, Active Directory, and desktop issues Escalating complex issues to 2nd/3rd line teams Building strong relationships with end users Tech environment: Microsoft 365 / Office 365 Active Directory (user management, password resets) Windows 10/11 Basic networking (VPNs, DNS, DHCP) What we're looking for: 6-18 months' experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Package: 25,000- 34,000 Hybrid working (2-3 days remote) 25 days holiday + bank holidays Funded certifications (Microsoft, CompTIA) Clear progression to 2nd Line role If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV
IdAM Engineer Location: Lonodn Contract Type: 12 Month Contract Working Arrangement: Fully On-site Role About the Role Guidant Global is supporting our client in recruiting a skilled IdAM Engineer to join a dedicated Identity and Access Management (IdAM) Live Services team. This role is critical in maintaining and monitoring key components of the organisation's identity infrastructure, ensuring high levels of availability, performance, and security. You will act as a subject matter expert across identity technologies, contributing to continuous service improvement and supporting a fast-paced, evolving IT environment. Alongside operational responsibilities, you will provide technical expertise to project delivery teams and work closely with external suppliers to ensure value is maximised across partnerships. This is an exciting opportunity to work within a highly secure and complex environment, supporting essential identity services that underpin organisational operations. Key Responsibilities Provide support for Windows Active Directory Domain Services and associated security infrastructure Deliver 2nd and 3rd line support for Active Directory, Privileged Access Management, and IdAM solutions Respond to incidents and service requests, taking ownership through to resolution Perform proactive system monitoring and daily health checks to prevent service disruption Collaborate with support and project teams to implement changes and technical solutions Follow and adhere to corporate change management processes Maintain the integrity and security of identity management services in line with industry best practices Support disaster recovery testing and critical project activities, including work outside standard hours when required Engage with third-party suppliers to ensure effective service delivery and value Essential Skills & Experience Minimum 3+ years' experience administering Windows Server environments (2008/2012/2016/2019) Experience supporting Active Directory Domain Services in enterprise environments Working knowledge of Linux system administration Experience with Two-Factor Authentication (RSA) and PKI/Certificate services Strong scripting capability, particularly with PowerShell , including automation development Experience administering DNS and DHCP services Good understanding of network protocols and firewall technologies Knowledge of system security principles and integration technologies Experience supporting disaster recovery planning and testing Familiarity with Microsoft Identity Manager (MIM) / Forefront Identity Manager (FIM) Desirable Skills Experience working within secure or highly regulated environments Exposure to identity governance or access certification tools Knowledge of modern identity platforms and cloud-based identity services Who We're Looking For Someone who is: A strong communicator with excellent written and verbal skills Able to work autonomously as well as collaboratively within a team Highly organised with the ability to manage workloads and meet deadlines Proactive and solution-focused in a fast-paced environment Committed to continuous improvement and service excellence Why Join Through Guidant Global? We take a people-first approach to recruitment, supporting you at every stage of your journey. You'll have the opportunity to work on critical identity infrastructure within a collaborative and forward-thinking environment, gaining valuable experience in a highly specialised and in-demand area of IT. Guidant Global is acting as an Employment Business in relation to this vacancy.
Jun 12, 2026
Contractor
IdAM Engineer Location: Lonodn Contract Type: 12 Month Contract Working Arrangement: Fully On-site Role About the Role Guidant Global is supporting our client in recruiting a skilled IdAM Engineer to join a dedicated Identity and Access Management (IdAM) Live Services team. This role is critical in maintaining and monitoring key components of the organisation's identity infrastructure, ensuring high levels of availability, performance, and security. You will act as a subject matter expert across identity technologies, contributing to continuous service improvement and supporting a fast-paced, evolving IT environment. Alongside operational responsibilities, you will provide technical expertise to project delivery teams and work closely with external suppliers to ensure value is maximised across partnerships. This is an exciting opportunity to work within a highly secure and complex environment, supporting essential identity services that underpin organisational operations. Key Responsibilities Provide support for Windows Active Directory Domain Services and associated security infrastructure Deliver 2nd and 3rd line support for Active Directory, Privileged Access Management, and IdAM solutions Respond to incidents and service requests, taking ownership through to resolution Perform proactive system monitoring and daily health checks to prevent service disruption Collaborate with support and project teams to implement changes and technical solutions Follow and adhere to corporate change management processes Maintain the integrity and security of identity management services in line with industry best practices Support disaster recovery testing and critical project activities, including work outside standard hours when required Engage with third-party suppliers to ensure effective service delivery and value Essential Skills & Experience Minimum 3+ years' experience administering Windows Server environments (2008/2012/2016/2019) Experience supporting Active Directory Domain Services in enterprise environments Working knowledge of Linux system administration Experience with Two-Factor Authentication (RSA) and PKI/Certificate services Strong scripting capability, particularly with PowerShell , including automation development Experience administering DNS and DHCP services Good understanding of network protocols and firewall technologies Knowledge of system security principles and integration technologies Experience supporting disaster recovery planning and testing Familiarity with Microsoft Identity Manager (MIM) / Forefront Identity Manager (FIM) Desirable Skills Experience working within secure or highly regulated environments Exposure to identity governance or access certification tools Knowledge of modern identity platforms and cloud-based identity services Who We're Looking For Someone who is: A strong communicator with excellent written and verbal skills Able to work autonomously as well as collaboratively within a team Highly organised with the ability to manage workloads and meet deadlines Proactive and solution-focused in a fast-paced environment Committed to continuous improvement and service excellence Why Join Through Guidant Global? We take a people-first approach to recruitment, supporting you at every stage of your journey. You'll have the opportunity to work on critical identity infrastructure within a collaborative and forward-thinking environment, gaining valuable experience in a highly specialised and in-demand area of IT. Guidant Global is acting as an Employment Business in relation to this vacancy.
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 12, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 12, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 12, 2026
Full time
Database Administrator Build resilient databases. Power critical platforms. Shape the future of data. Our client is a tech-driven organisation operating at the heart of the UK digital ecosystem, supporting thousands of businesses through a complex, high-availability platform. Behind the scenes, robust data infrastructure is critical - and that's where you come in. We're looking for an experienced Database Administrator who enjoys keeping systems stable, performant, and future-proof, while continuously improving how data environments are designed and supported. If you thrive in a role that mixes hands-on technical ownership with collaboration, problem-solving, and continuous improvement, this could be a great fit. What you'll be doing Install, configure, and maintain SQL Server (and some MySQL) environments Monitor performance, availability, and capacity Troubleshoot and resolve complex database incidents Remediate Legacy SQL environments Maintain backup and recovery strategies Provide 2nd and 3rd line support Collaborate with development teams Document processes and standards Participate in infrequent paid out-of-hours support What we're looking for Experience in a Database Administrator role Strong SQL Server experience and ideally some MySQL Linux and Shell Scripting experience Experience with high-availability technologies (AGs, replication, ProxySQL) Strong SQL writing and optimisation skills What's in it for you Flexible working options Ongoing career development No dress code 26 days annual leave plus bank holidays Pension scheme Inclusive and diverse working environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
Jun 12, 2026
Full time
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
IT Support Engineers (1st 2nd & 3rd Line) x 2 Southampton £26,000 - £40,000 Plus benefits Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we're looking for. My Client is seeking a 2 highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement. About the Role As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services. Key Responsibilities • Work actively on the helpdesk & (when needed) on client site • Problem Solve all IT hardware & software issues for external clients • Experience in Microsoft 365 / M365 • Windows 11, iOS & Android support • Configure and support Routers, firewalls, switches, access points • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders About You You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English. You'll ideally have: • 2+ years' IT Support / Helpdesk Support experience within an MSP environment • Proven expertise in M365 ecosystem • A full UK driving licence and willingness to travel occasionally to client sites What We Offer • Competitive salary • Ongoing training and certification support • Workplace pension scheme • A close-knit team with a strong culture of collaboration and excellence
Jun 12, 2026
Full time
IT Support Engineers (1st 2nd & 3rd Line) x 2 Southampton £26,000 - £40,000 Plus benefits Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we're looking for. My Client is seeking a 2 highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement. About the Role As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services. Key Responsibilities • Work actively on the helpdesk & (when needed) on client site • Problem Solve all IT hardware & software issues for external clients • Experience in Microsoft 365 / M365 • Windows 11, iOS & Android support • Configure and support Routers, firewalls, switches, access points • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders About You You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English. You'll ideally have: • 2+ years' IT Support / Helpdesk Support experience within an MSP environment • Proven expertise in M365 ecosystem • A full UK driving licence and willingness to travel occasionally to client sites What We Offer • Competitive salary • Ongoing training and certification support • Workplace pension scheme • A close-knit team with a strong culture of collaboration and excellence
