44 jobs found

Customer Service Advisor Location: Office-based - Bredbury, Stockport Salary: £26,200 - £28,500 (depending on experience) Hours: Monday - Friday 9 - 5 About the Company My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter. The Role We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services. Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes. No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key. Key Responsibilities Deliver excellent customer service Handle both inbound customer quieries, chatbox and email Investigate issues and work with technical teams to find solutions Support operational tasks such as booking jobs and managing calendars Manage multiple tasks and priorities in a fast-paced environment Take full ownership of customer queries from start to finish What We're Looking For Previous experience in customer service (inbound or outbound) Strong problem-solving skills and ability to think independently Highly organised with excellent time management Confident communicator able to engage with people at all levels Calm under pressure with strong attention to detail Positive attitude with a willingness to learn and get stuck in Ability to work accurately while maintaining pace A team player who follows processes but can also use initiative What You'll Get Salary between £26,200 - £28,500 Opportunity to work in a growing company with progression opportunities Exposure to multiple areas of the business (customer service, operations, technical) A supportive, small team environment Room for progression within a growing company For further information please contact Amanda at Time Recruitment

Solutions Consultant £50,000 - £65,000 + solid benefits Manchester, 3 days a week in the office The opportunity: I'm currently working with a well-established MSP that has built a strong reputation within the education sector. They're looking to add a Solutions Consultant to support a growing pipeline of projects across schools, colleges and multi-academy trusts. You'll work closely with customers to understand their environments, challenges and future plans before designing solutions that are both technically and commercially aligned. This role will see you involved from initial discovery through to solution design, documentation and project handover. If you enjoy speaking with customers, solving problems and designing practical solutions, this is a fantastic opportunity to make a genuine impact. Day to day You'll lead customer discovery sessions, gather technical requirements and design solutions across Microsoft 365, Azure, networking, infrastructure, virtualisation and cyber security technologies. You'll produce proposals, solution documentation, Statements of Work, Bills of Materials and technical designs, whilst working closely with project and delivery teams to ensure successful implementation. You'll act as a trusted technical advisor throughout the presales process, helping customers make informed technology decisions and ensuring solutions are fit for purpose. Who we are looking for We're looking for someone with experience designing and presenting technical solutions within an MSP, professional services or customer-facing consulting environment. You could currently be working as a Solutions Consultant, Presales Consultant, Solutions Architect, Technical Consultant or Infrastructure Consultant. We'd also be interested in speaking with senior MSP engineers who have gained strong exposure to customer-facing solution design and technical presales activities. Experience across Microsoft 365, Azure, networking, virtualisation and security technologies is important, along with experience producing technical documentation such as HLDs, LLDs, SoWs, BoMs and solution diagrams. Previous experience within the education sector would be beneficial but isn't essential. The Next Steps If you're interested in finding out more, apply today or get in touch with Joe White at CRG TEC for a confidential discussion. We're reviewing applications immediately and arranging interviews over the coming weeks.

New Homes Sales Advisor An exciting opportunity has arisen for an experienced and driven New Homes Sales advisor to join a prestigious house builder on a flagship residential development in Greater Manchester. renowned for delivering high-quality homes and maintaining a strong reputation for customer satisfaction, this well-established developer takes pride in creating thoughtfully designed communities and providing a personal approach to home building. the development will feature an impressive collection of premium 3, 4 and 5 bedroom homes, appealing to growing families and executive purchasers alike. As a New Homes Sales Advisor, you will play a key role in guiding customers through the home buying journey, from initial enquiry through to reservation and completion, ensuring an exceptional customer experience throughout. Key Responsibilities: managing all customer enquires and converting leads into reservations. Delivering exceptional customer service throughout the sales process. Conducting site and show home tours for prospective purchasers. maintain accurate records on CRM systems and completing all sales administration. Working closely with mortgage advisors, solicitors and internal departments to ensure a smooth customer journey. Achieving and exceeding sales targets while maintaining high standards of presentation and compliance. Proactively generating interest through local marketing initiatives and networking opportunities. About You: previous experience in Customer facing sales related roles. Proven track record of achieving sales targets Excellent communication and relationship building skills. Highly organised with strong attention to detail. self-motivated, professional and customer focused. Flexible to work weekends and bank holidays. Whats on offer: Competitive basic salary. Attractive commission structure with excellent earning potential. Opportunity to work for a respected family-owned house builder with a strong reputation for quality. A premium development compromising high quality 3,4 and 5 bedroom homes. Ongoing training and career progression opportunities. Supportive and professional working environment. If you are passionate about delivering outstanding customer experience, we would love to hear from you. If you send your CV to (url removed) or for further information on the role you can give me a call on (phone number removed).

New Homes Sales Advisors We are currently recruiting experienced New Homes Sales Advisors to support a range of leading developers and housebuilders on a temporary basis , with both full-time and part-time opportunities available. This is an excellent opportunity to work across a variety of sites and gain experience with well-established residential developers. Key Responsibilities Ensuring the sales area and show homes are presented to the highest standard Meeting, qualifying, and conducting guided tours for prospective buyers Managing and updating customer databases accurately Handling enquiries professionally, both over the phone and face-to-face Delivering an exceptional customer experience throughout the sales journey About You Confident, professional, and highly customer-focused Strong sales and service background Comfortable working independently and as part of a team Competent IT skills for database and CRM use Well-presented with excellent communication skills Full UK driving licence and access to your own vehicle Previous experience in New Homes Sales is highly desirable; however, we also welcome applications from candidates with a background in estate agency, property sales, or strong customer-facing sales roles . How to Apply If you're interested in this opportunity, please apply now or contact Sophie on (phone number removed).

Technical Success Manager - Cisco products, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required. You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco's head office. Key Skills: Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services Great knowledge of Cisco360 Be highly self-motivated and goal-orientated Confidence to work in a customer-facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities: Customer relationship management/rapport building Become a trusted advisor to customers and the glue between customers/internal teams Strong understanding of Cisco technologies and the elements of an End-to-End service. Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added. Experience in Senior-level IT Management and leadership within a Cisco environment Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments. Strong customer-facing experience. Pipeline management - tracking customer projects, progress reports, and feedback Identifying and passing on expansion opportunities to Specialists and Account Managers Involvement and contribution towards shared inbox activities and any other shared team initiatives Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus

The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes. Client Details This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success. Description Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role. Execute telesales campaigns to promote seasonal products, initiatives, and new product lines. Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up. Manage and grow a portfolio of smaller accounts with a consultative approach. Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles. Qualify leads for potential handover to Field Sales teams. Serve as a trusted point of contact for ongoing customer queries and support needs. Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions. Resolve or escalate customer issues promptly using CRM/ticketing systems. Manage credits and returns from initiation to resolution, maintaining clear communication throughout. Profile A successful Customer Success and Sales Advisor should have: Proven track record in sales, account management, or customer success - ideally in B2B or healthcare. Confident communicator with the ability to build trust and influence decisions. Skilled in managing sales pipelines, campaigns, and customer support cases. Competent in CRM and ticketing systems (e.g., Zendesk, Salesforce). Able to balance revenue targets with a customer-first mindset. Customer-focused, empathetic, and commercially astute. Proactive problem-solver with strong organisational skills. Resilient, adaptable, and thrives in a fast-paced, target-driven environment. Job Offer Competitive salary ranging from £25,500 plus uncapped commission. A permanent position offering stability and growth potential. Worklife balance - Monday-Friday 9-5pm Opportunity to work in a growing company, contributing to a customer-focused environment. Supportive and fun company culture that values employee contributions. If you are passionate about customer service and sales and are based in or near Trafford Park, Manchester, we encourage you to apply for the Customer Success and Sales Advisor role today!

Job Purpose Portfolio are proud to represent our client in their search for a HR Administrator. Working for a market leading HR Consultancy firm, you will be working along side HR Consultants, preparing /gathering evidence and information from clients for ER Meetings. You will deliver telephone and written HR advice and support to clients, plan meetings and manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression. If you have the relevant qualifications and are looking to kick start your HR career, please apply today! Job Overview We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key. Day-to-Day Responsibilities Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities. Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations. Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes. Work positively with consultants to effectively manage their time and client expectations. Create and maintain files, system logs and other administrative tasks. Work towards the team objective of obtaining repeat business. What you Bring to the Team Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role. Customer service experience. Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail. Strongly focussed on delivering an excellent client experience at all stages. A positive approach in a fast-moving, busy team environment. INDMANJ 51563LFR3 The Portfolio Group are acting on behalf of our client in recruiting for this position.

Job Title: Telesales & Customer Service AdvisorReports to: Office ManagerDepot: LWC Manchester Overview To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. Main Duties• To ensure high standards of customer services, taking and inputting orders efficiently and accurately. • Have the ability to convert Incoming calls to Planned Out-Bound calls.• To have a clear and personable telephone manner.• Take ownership of solving customer issues through pro-active customer service. • To promote the sale of LWC Drinks own brand products.• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs. • Building relationships with weekly telesales customers, being a regular point of contact.• To promote from our promotional brochure and up sell specific drives.• Understanding the need to target specific Customers with products that are relevant to them.• Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc. • Plan calls and target GAP's in supply using relevant systems.Knowledge and Experience:• Excellent Customer Service Skills.• Use of Microsoft Excel for spreadsheets and records.• Ability to use the trinity system.• Good teamwork skills.• Good communication and relationship building skills.• Good product knowledge.Additional Information:Monday - Friday ( 9am-5pm )3 weekends a monthLWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

Investment Management Administrator Central Manchester Salary up to £30,000 NJR Recruitment are working in Partnership with a Fund Manager who champions the North of England, Northern Ireland and Scotland's ecosystem and wider economy. Based in central Manchester, our client is now looking to recruit an additional 'Client Services Executive' to join their growing team. The primary purpose of the role is to provide support for clients, financial advisers, and internal teams, ensuring that an excellent service is maintained. Responsibilities Deliver an efficient and professional service for all customers and financial advisers Management and administration of all client administration processes, for the lifecycle of all investments, from onboarding to withdrawal Input and maintain accurate records on our back-office system, as well as maintaining the online investor portal Answer incoming calls, taking the initiative to deal with enquiries raised by clients and their financial advisors Provide daily administration support both internally and externally, building relationships and maintaining regular contact with stakeholders Skills & Experience Required Previous experience in a client facing role, preferably within an FCA regulated investment manager or financial adviser firm Strong knowledge of Microsoft 365 programmes is essential, in particular Microsoft Excel Good organisation skills, with an ability to prioritise your workload and meet deadlines, whilst remaining flexible Excellent verbal and written communication skills, ideally with experience of dealing with financial intermediaries and their clients. Takes personal responsibility for consistently delivering high quality work If you come from an FCA background and have knowledge of various products then please send through a copy of your CV to the NJR team. NJR 16752

Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: 26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Assistant Client Manager Manchester £45,000 - £55,000 + Hybrid Working + Clear Progression If you're a qualified Senior Accountant ready to step into management, or an established Assistant Manager looking for a firm where people genuinely come first, this could be the opportunity you've been waiting for. We're working with a rapidly growing accountancy and advisory practice that has built an outstanding reputation for combining technical excellence with a highly supportive culture. Following continued growth, they are looking to appoint an Assistant Client Manager to join their expanding Business Services team in Manchester. This is far more than a compliance-focused role. You'll become a trusted adviser to a diverse portfolio of owner-managed businesses, working closely with ambitious entrepreneurs and established companies while developing your own leadership skills and progressing your career. The Opportunity As an Assistant Client Manager, you'll play a key role in managing client relationships, reviewing accounts work, mentoring junior team members and supporting senior leadership with the delivery of exceptional client service. You'll have genuine autonomy, direct client exposure and the opportunity to influence the growth of both your clients and the wider business. The successful Assistant Client Manager will inherit a varied portfolio and work with businesses across multiple sectors, giving you exposure to a broad range of commercial challenges and opportunities. What You'll Be Doing Managing your own portfolio of clients and acting as their primary point of contact Building long-term relationships and becoming a trusted adviser to business owners Reviewing statutory accounts, management accounts and associated compliance work Supporting clients with commercial and financial queries throughout the year Working closely with Directors and Senior Managers to deliver an outstanding client experience Managing workflow across your portfolio to ensure deadlines and service levels are achieved Identifying opportunities to provide additional services and add value to clients Supervising, coaching and developing junior members of the team Reviewing work prepared by junior staff and providing constructive feedback Supporting wider business development and networking initiatives Collaborating with colleagues across tax, audit and advisory teams to deliver joined-up solutions About You We're keen to speak with ambitious practice professionals who enjoy working closely with clients and are looking to progress into a broader leadership role. You'll ideally have: ACA or ACCA qualification Previous experience as a Senior Accountant, Client Manager or Assistant Manager within accountancy practice Experience managing a portfolio of owner-managed business clients Strong accounts preparation and client relationship skills A commercial mindset and genuine interest in helping clients succeed Excellent communication and interpersonal abilities Strong organisational skills and the ability to manage multiple priorities Experience reviewing the work of junior team members Confidence working directly with business owners and decision-makers Experience using CCH software would be advantageous, although this is not essential. What's On Offer? Salary between £45,000 and £55,000 depending on experience Flexible hybrid working arrangements Clear progression pathway towards Client Manager and Senior Management positions Generous annual leave allowance plus your birthday off Additional volunteering day each year Enhanced pension scheme Tailored learning and development programmes Ongoing professional development support Health and wellbeing initiatives Mental health support services Regular social, wellbeing and community events Modern and collaborative working environment Why Consider This Opportunity? This firm has experienced significant growth in recent years while maintaining a people-first culture that places genuine emphasis on employee wellbeing, development and career progression. They have created an environment where individuals are trusted, supported and encouraged to develop their careers at their own pace. The leadership team remains highly accessible, and there is a strong emphasis on collaboration rather than hierarchy. For an ambitious Assistant Client Manager seeking a role that offers responsibility, progression and meaningful client relationships, this represents an outstanding opportunity. To apply or discuss the position confidentially, please submit your CV today.

Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GO INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position.

Customer Service Advisor Based in Manchester City Centre 5 days on site Paying £24,000 - £26,000 DOE We're looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone. What You'll Be Doing Managing your own daily collection schedule, with a focus on proactive outbound calls Working to meet and exceed individual KPIs, SLAs, and cash collection targets Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates Taking ownership of account queries and escalating where needed Liaising with internal teams, including customer service and client experience, to resolve issues efficiently Maintaining accurate records of all collection activity and client communications Contributing to a positive, motivated team environment What We're Looking For Experience in Customer Service, Complaints Handling, Credit Control or a similar role Strong communication skills and confidence when dealing with clients A proactive, target-driven mindset with the ability to manage your own workload Good negotiation skills and a practical, problem-solving approach Comfortable working in a fast-paced, performance-focused environment Reliable, punctual, and committed to maintaining high standards How Success is Measured Delivery against KPIs and SLAs Cash collection performance and reduction in aged debt Outbound call activity and engagement levels Debtor days and overall collection efficiency Contribution to team performance and service standards This is an opportunity to join a supportive team where performance is recognised, and where you'll have the chance to develop your skills in a commercially focused finance environment. If you're someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you! 51630CH INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them click apply for full job details

Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Customer Service Advisor (Contract) Duration: 12 Months (Possibility for extension) Location: Manchester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Are you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service. Key Responsibilities: Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations. Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets. Execute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures. Address both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved. Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques. Drive first-contact resolution wherever possible, escalating only when necessary and retaining ownership until full closure. Proactively manage daily open cases to ensure timely follow-up, accurate outcomes, and a strong client experience. Take full accountability for the quality, accuracy, and completion of all work, with performance measured against productivity, quality, and client outcomes. Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations. Demonstrate a continuous improvement mindset by identifying opportunities to enhance service delivery, efficiency, and client experience. Skills & Experience: Proven experience in a client service or contact centre environment is essential. Comfortable operating in a performance-driven, regulated environment with clear standards and expectations. Ability to work independently, manage workload under pressure, and make informed decisions. Strong written and verbal communication skills across multiple channels. Educated to secondary school level with equivalent experience. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Client Manager Salary range: £40,000 - £50,000 DOE & Qualifications Location: Stockport Area Permanent position Job description We are seeking an experienced Client Manager / Accounts Senior to join our dynamic and growing accounting firm on a full-time basis in Manchester. This is an exciting opportunity for a practice-based accountant with a strong background in UK accountancy firms. The ideal candidate will be confident in client communication, possess excellent attention to detail, and be comfortable working both independently and collaboratively within a team. Key Responsibilities This is a client-facing role where you will be responsible for building trusted relationships through regular communication, proactive support, and tailored advice. Review work prepared by junior staff and offer mentorship to support their development Identify opportunities to improve processes and enhance client experience Ensure compliance with relevant regulations and deadlines Prepare financial statements in compliance with UK accounting standards (FRS 105, FRS 102 1A, and full FRS 102). Maintain and update bookkeeping records on Xero, Sage Line 50, and other cloud platforms Process financial transactions, reconcile accounts, and ensure accuracy in the general ledger Assist in financial reporting, trend analysis, and management accounts reporting Manage VAT workings, reconciliations, and VAT return preparation Knowledge of UK tax Payroll experience is an advantage Audit experience would be a plus Stay up to date with accounting principles, tax regulations, and industry best practices Manage a portfolio of business clients, providing accounting, tax, and advisory services What You'll Bring Proven experience in accountancy within practice - 5 years minimum Excellent interpersonal skills and confidence in managing client relationships Strong knowledge of tax and accounting standards (ACA/ACCA qualified or equivalent preferred) A proactive, solutions-focused approach to client needs Leadership and team collaboration skills INDFF

ServiceNow Architect Location: UK-wide office locations available (Hybrid - 2 days onsite) Salary: 70,000 - 120,000 + Training & Excellent Benefits Job Type: Permanent Deerfoot Recruitment is supporting a leading global technology and consulting organisation in the search for an experienced ServiceNow Architect to join its growing UK team. This is an excellent opportunity for a talented ServiceNow professional to play a key role in designing and delivering innovative solutions for enterprise clients. Working within a collaborative and highly skilled team, the successful candidate will help shape and transform customer platforms, driving improvements in business processes and user experience. Key Responsibilities Lead the design and architecture of ServiceNow solutions, including custom applications and integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases and emerging capabilities to support ongoing innovation. Skills & Experience Required Proven experience in ServiceNow architecture and development. Strong background in designing and implementing ServiceNow solutions across multiple modules. Knowledge of JavaScript, HTML and CSS. ServiceNow CAD and/or CIS certifications are desirable, although equivalent practical experience will also be considered. Excellent communication and stakeholder management skills. What's on Offer? Competitive salary of 70,000 - 120,000. Comprehensive benefits package. Ongoing training and professional development opportunities. Hybrid working model with a blend of home working, office collaboration and client-site engagement. The opportunity to work on large-scale digital transformation programmes within a supportive and inclusive environment. This role can be based from a choice of UK office locations including London, Birmingham, Manchester, Leeds, Glasgow, Newcastle, Liverpool, Bath, Telford, Warrington, Woking, Worthing and others. To find out more or apply, please contact Deerfoot Recruitment today. ServiceNow Solutions Architect / ServiceNow Technical Architect / Senior ServiceNow Architect / ServiceNow Platform Architect / ServiceNow Enterprise Architect / ServiceNow Lead Architect / ServiceNow Solution Designer / ServiceNow Principal Architect/ ServiceNow Consulting Architect / ServiceNow Advisory Architect / ServiceNow Transformation Architect / ServiceNow Digital Solutions Architect / ServiceNow Practice Architect Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.