Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry be passionate about customer service evidence of inspiring and developing large teams be willing to work nights and weekends have ambition for success Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Jun 27, 2026
Full time
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry be passionate about customer service evidence of inspiring and developing large teams be willing to work nights and weekends have ambition for success Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Night Manager - Birmingham Our client are the leading brand in their sector with branches across the UK. They are currently expanding rapidly, opening new sites and upgrading existing sites, taking their brand into a growth phase. This is an exciting time to join a business that can truly offer progression to those that want it. With new sites opening all the time, the opportunities are exceptional. They are currently looking to recruit a Night Manager to support their team their Birmingham New Street Site. The role is a 40 hour contract, 4 days out of 7. You will work overnight shifts. The Role: You will be part of the management team for the site and will have accountability for the overnight operations of this 24 hour site. Managing a small team your role will be tonsure the smooth running of the site, ensuring the safety and security of your team and your customers. Delivering exceptional customer service in a highly customer centric environment. A strong leader, able to deal with the challenges of running an overnight operation in a high profile, busy, City Centre location. The Person: You must be flexible to work overnight shifts and be able to commute to the site during those times. Experience managing a team at Supervisor / Team Leader / Assistant Manager / Manager level is essential Ideal candidates will come from the Hospitality / Leisure / Retail sectors. Strong, confident communicator. Some experience of working in the nighttime/overnight environment would be advantageous but not essential. The Package: Circa £30k (including night allowance) + bonus and exception progression opportunity. By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Jun 26, 2026
Full time
Night Manager - Birmingham Our client are the leading brand in their sector with branches across the UK. They are currently expanding rapidly, opening new sites and upgrading existing sites, taking their brand into a growth phase. This is an exciting time to join a business that can truly offer progression to those that want it. With new sites opening all the time, the opportunities are exceptional. They are currently looking to recruit a Night Manager to support their team their Birmingham New Street Site. The role is a 40 hour contract, 4 days out of 7. You will work overnight shifts. The Role: You will be part of the management team for the site and will have accountability for the overnight operations of this 24 hour site. Managing a small team your role will be tonsure the smooth running of the site, ensuring the safety and security of your team and your customers. Delivering exceptional customer service in a highly customer centric environment. A strong leader, able to deal with the challenges of running an overnight operation in a high profile, busy, City Centre location. The Person: You must be flexible to work overnight shifts and be able to commute to the site during those times. Experience managing a team at Supervisor / Team Leader / Assistant Manager / Manager level is essential Ideal candidates will come from the Hospitality / Leisure / Retail sectors. Strong, confident communicator. Some experience of working in the nighttime/overnight environment would be advantageous but not essential. The Package: Circa £30k (including night allowance) + bonus and exception progression opportunity. By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
> We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Falkirk. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Jun 25, 2026
Full time
> We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Falkirk. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house training IOSH, First Aid, Fire Safety, Gamcare and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Jun 25, 2026
Full time
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry evidence of delivering on financial targets, driving business and sales a passion for people including experience of coaching and developing your team be fanatical about customer service have ambition for success be willing to work nights and weekends Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry be passionate about customer service evidence of inspiring and developing large teams be willing to work nights and weekends have ambition for success Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Jun 25, 2026
Full time
Are you a highly motivated and ambitious manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the industry. The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre. Within our clients fast-paced, dynamic world, Assistant Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards. To be successful you should have: a minimum of twelve months' management experience in a fast paced, customer-facing environment ideally within the leisure, hospitality, or retail industry be passionate about customer service evidence of inspiring and developing large teams be willing to work nights and weekends have ambition for success Join our client as an Assistant Manager, in return you'll get: an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme 40-hour contract, plus additional pay for any extra shifts you work the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly 50% off food when you are working optional pension plan 28 days holiday earn additional days holiday with length of service, up to five days one in four weekends off ongoing training and development, with the opportunity to fast track your career free bowling / golf game vouchers every month 30% discount off food and drink for you and up to five friends access to our clients Employee Assistance Programme (EAP) for you and your family well-being training to support you in the workplace opportunity to join the healthcare cash plan financial long service awards a £15 donation to Barnardo's when you complete your induction enhanced maternity, paternity, adoption, and shared parental leave benefits flexible working, allowing you to have the perfect work life blend
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Poole Club offering full and part time contracts which require a lot of availability including evenings, weekends and late nights until 3am. The Role You ll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. Hit the Jackpot with Our Benefits a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Jun 24, 2026
Full time
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Poole Club offering full and part time contracts which require a lot of availability including evenings, weekends and late nights until 3am. The Role You ll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA. Hit the Jackpot with Our Benefits a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Jun 22, 2026
Full time
Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business? Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! As a General Manager for clients organisation, you will be responsible for running one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers. You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams (Food, Drink, Amusements and Bowling/Golf). You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success. Within our clients fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our customers and keeps them coming back for more. To be successful you should have: a minimum of eighteen months experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry a relentless approach to delivering the best operational standards in the industry evidence of optimising sales and performance of a business unit a passion for people, with evidence of coaching, developing, and progressing your team an empathetic and compassionate approach resilience, flexibility, and adaptability, to fit in with our fast-paced environment be willing to work nights and weekends
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Surrey. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Jun 22, 2026
Full time
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Surrey. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Bradford. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Jun 22, 2026
Full time
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Bradford. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Surrey. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Jun 22, 2026
Full time
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Surrey. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Bradford. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Jun 22, 2026
Full time
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Bradford. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Surrey. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Jun 22, 2026
Full time
Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe s top clubs! The Role We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Surrey. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team. General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts. The Candidate The ideal candidate will have the following: Experience working towards financial KPI s the centres are based on financial performance, the number of league games, the number of standard games, children s parties, bar takings and the % of games played. Excellent interpersonal and communication skills you will need to build a good rapport with customers, team captains, local schools and football coaches. Organisation and management skills you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets. If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club this could be the role for you
Deputy Manager - Eastleigh Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why Join Hollywood Bowl Group as a Deputy Manager, in return you'll get: The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working Optional pension plan 28 days holiday & additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders. The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our dedicated charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us. To be successful you will have: Management experience, ideally within the leisure, hospitality, or retail industry A passion for customer service Evidence of delivering on financial targets, driving business and sales Experience of coaching and developing large teams A willingness to work nights and weekends The Who Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Oct 08, 2025
Full time
Deputy Manager - Eastleigh Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager? Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why Join Hollywood Bowl Group as a Deputy Manager, in return you'll get: The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working Optional pension plan 28 days holiday & additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders. The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our dedicated charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us. To be successful you will have: Management experience, ideally within the leisure, hospitality, or retail industry A passion for customer service Evidence of delivering on financial targets, driving business and sales Experience of coaching and developing large teams A willingness to work nights and weekends The Who Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Assistant Manager - Colchester Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why Join Hollywood Bowl Group as an Assistant Manager, in return you'll get: The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working Optional pension plan 28 days holiday & additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders. The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our dedicated charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area. Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers. To be successful you will have: Management experience, ideally within the leisure, hospitality, or retail industry A passion for customer service Evidence of inspiring and developing large teams A willingness to work nights and weekends Desire for success The Who Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Oct 07, 2025
Full time
Assistant Manager - Colchester Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why Join Hollywood Bowl Group as an Assistant Manager, in return you'll get: The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working Optional pension plan 28 days holiday & additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders. The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our dedicated charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What When joining Hollywood Bowl Group as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area. Within our fast-paced, dynamic world, you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers. To be successful you will have: Management experience, ideally within the leisure, hospitality, or retail industry A passion for customer service Evidence of inspiring and developing large teams A willingness to work nights and weekends Desire for success The Who Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
HR Manager - Manchester Human Resources Manager - The Medlock at Etihad Campus, Manchester We're looking for a Human Resources Manager who will play a key role in shaping the team, the culture and environment from the ground up in a fantastic hotel opening at the heart of Manchester's Etihad Campus , home to Manchester City Football Club . This brand-new 401- key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment , attracting visitors from around the world. The new hotel will be at the centre of this dynamic environment, providing an exceptional place for guests, teams, and fans to stay and experience everything the campus has to offer. This is your opportunity to make your mark, supporting an opening team to deliver world-class hospitality while building a culture that feels uniquely Medlock. It is essential that there are seamless links with the hotel with the wider Etihad Campus and ensuring a cohesive guest journey that integrates the dynamic sports, entertainment, and hospitality experience. This starts and ends with the people. What's in it for you? Lead HR for a high-profile new opening at one of Manchester's most exciting developments. Be part of a leadership team focused on building a great culture from day one. Work with MCFC, Valor Hospitality and Radisson Hotel Group, benefiting from support while retaining local ownership and autonomy. What you'll be doing: Partner with the General Manager and heads of department to recruit, onboard, and develop a high-performing team. Champion employee engagement, wellbeing initiatives, and recognition programmes. Develop a culture of open communication, inclusivity, trust, and team engagement throughout the hotel and across the Campus. Provide guidance on HR policies, processes, and employment law, ensuring compliance and consistency across the hotel. Support team members and leaders with learning and development opportunities, from induction through to management progression. Manage employee relations, supporting or leading on disciplinary, grievance, and performance matters. Be the HR systems champion, ensuring accurate records and smooth HR operations across payroll, learning, and compliance platforms. About you: Experienced HR professional, ideally within hospitality or service-led industries. Confident in your knowledge and application of employment law, employee relations, and HR best practices. CIPD Lvl 5 qualified (or working towards) A people-focused, approachable leader who is as comfortable advising on policy as you are celebrating team successes. Organised, adaptable, and ready to thrive in the pace and excitement of an opening hotel environment. Experience of working within a Hospitality or Hotel business in a similar position You will report directly to the General Manager , with support from Valor Hospitality's UK and MCFC wider HR teams and systems, ensuring you have the tools to succeed while shaping your own local HR approach. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 B&B. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Fancy joining our team? Ready to be part of history? Apply now and take your hospitality career to the next level! Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Oct 04, 2025
Full time
HR Manager - Manchester Human Resources Manager - The Medlock at Etihad Campus, Manchester We're looking for a Human Resources Manager who will play a key role in shaping the team, the culture and environment from the ground up in a fantastic hotel opening at the heart of Manchester's Etihad Campus , home to Manchester City Football Club . This brand-new 401- key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment , attracting visitors from around the world. The new hotel will be at the centre of this dynamic environment, providing an exceptional place for guests, teams, and fans to stay and experience everything the campus has to offer. This is your opportunity to make your mark, supporting an opening team to deliver world-class hospitality while building a culture that feels uniquely Medlock. It is essential that there are seamless links with the hotel with the wider Etihad Campus and ensuring a cohesive guest journey that integrates the dynamic sports, entertainment, and hospitality experience. This starts and ends with the people. What's in it for you? Lead HR for a high-profile new opening at one of Manchester's most exciting developments. Be part of a leadership team focused on building a great culture from day one. Work with MCFC, Valor Hospitality and Radisson Hotel Group, benefiting from support while retaining local ownership and autonomy. What you'll be doing: Partner with the General Manager and heads of department to recruit, onboard, and develop a high-performing team. Champion employee engagement, wellbeing initiatives, and recognition programmes. Develop a culture of open communication, inclusivity, trust, and team engagement throughout the hotel and across the Campus. Provide guidance on HR policies, processes, and employment law, ensuring compliance and consistency across the hotel. Support team members and leaders with learning and development opportunities, from induction through to management progression. Manage employee relations, supporting or leading on disciplinary, grievance, and performance matters. Be the HR systems champion, ensuring accurate records and smooth HR operations across payroll, learning, and compliance platforms. About you: Experienced HR professional, ideally within hospitality or service-led industries. Confident in your knowledge and application of employment law, employee relations, and HR best practices. CIPD Lvl 5 qualified (or working towards) A people-focused, approachable leader who is as comfortable advising on policy as you are celebrating team successes. Organised, adaptable, and ready to thrive in the pace and excitement of an opening hotel environment. Experience of working within a Hospitality or Hotel business in a similar position You will report directly to the General Manager , with support from Valor Hospitality's UK and MCFC wider HR teams and systems, ensuring you have the tools to succeed while shaping your own local HR approach. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 B&B. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Fancy joining our team? Ready to be part of history? Apply now and take your hospitality career to the next level! Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
