Job Title: Customer service and Complaints Advisor Location: Bradford Hours: Monday to Friday between the hours of 8am and 6pm on a rolling rota Contract: 12 month fixed term Salary: 26,900 per annum, rising to 28,000 after a successful probation About the Role: BDS Recruitment are working with a housing association in Bradford to recruit 6 Customer Service and Complaints Advisors. These roles are initially offered on a 12 month fixed term basis with strong possibility of becoming permanent thereafter. The post will be based in the centre of Bradford for the first 6 months and hybrid working will be available after a 6 month probation. As an advisor you will provide assurance, assistance and practical support to colleagues and residents. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service to residents The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You'll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations. Key duties: Investigate and resolve complaints promptly, taking ownership from start to finish. Communicate with residents in a clear, professional, and compassionate manner, managing expectations and providing regular updates. Oversee future actions identified in closure correspondence, acting as the main point of contact until completion. Maintain organized records of complaints and resolutions. Encourage feedback from residents to enhance service delivery and satisfaction. Criteria: Exceptional customer service skills with a focus on complaint resolution. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Proficiency in office applications and relevant IT systems. Please apply now or immediate consideration.
Jun 07, 2026
Full time
Job Title: Customer service and Complaints Advisor Location: Bradford Hours: Monday to Friday between the hours of 8am and 6pm on a rolling rota Contract: 12 month fixed term Salary: 26,900 per annum, rising to 28,000 after a successful probation About the Role: BDS Recruitment are working with a housing association in Bradford to recruit 6 Customer Service and Complaints Advisors. These roles are initially offered on a 12 month fixed term basis with strong possibility of becoming permanent thereafter. The post will be based in the centre of Bradford for the first 6 months and hybrid working will be available after a 6 month probation. As an advisor you will provide assurance, assistance and practical support to colleagues and residents. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service to residents The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You'll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations. Key duties: Investigate and resolve complaints promptly, taking ownership from start to finish. Communicate with residents in a clear, professional, and compassionate manner, managing expectations and providing regular updates. Oversee future actions identified in closure correspondence, acting as the main point of contact until completion. Maintain organized records of complaints and resolutions. Encourage feedback from residents to enhance service delivery and satisfaction. Criteria: Exceptional customer service skills with a focus on complaint resolution. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Proficiency in office applications and relevant IT systems. Please apply now or immediate consideration.
This fixed-term contract role is working within a people-focused healthcare business, providing a variety of high-quality medical products. Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service. You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers. Salary is £26,719 (Full-time equivalent) plus 5% bonus (not guaranteed) 25 days holiday (pro rata) - with option to buy an extra 5 days. Hours of work are 8.30-4.30, 9-5 or 9.30-5.30 Monday - Friday on a rota basis one in eight Saturday mornings - 8.30am - 12.30pm (this will be working from home) Hybrid working after training period - 2 days working from home a week OVERVIEW OF THE ROLE Contacting customers on a monthly basis, confirming orders and delivery details Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers Processing prescriptions Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions Dealing with customer complaints, responding to them appropriately and recording them Inputting customer details, keeping records accurate and up to date ABOUT YOU Inbound and outbound customer service experience is essential IT savvy Top-class communication and relationship-building skills Experience of working in the Medical, Care, Pharmacy, or Healthcare sector
Jun 07, 2026
Contractor
This fixed-term contract role is working within a people-focused healthcare business, providing a variety of high-quality medical products. Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service. You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers. Salary is £26,719 (Full-time equivalent) plus 5% bonus (not guaranteed) 25 days holiday (pro rata) - with option to buy an extra 5 days. Hours of work are 8.30-4.30, 9-5 or 9.30-5.30 Monday - Friday on a rota basis one in eight Saturday mornings - 8.30am - 12.30pm (this will be working from home) Hybrid working after training period - 2 days working from home a week OVERVIEW OF THE ROLE Contacting customers on a monthly basis, confirming orders and delivery details Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers Processing prescriptions Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions Dealing with customer complaints, responding to them appropriately and recording them Inputting customer details, keeping records accurate and up to date ABOUT YOU Inbound and outbound customer service experience is essential IT savvy Top-class communication and relationship-building skills Experience of working in the Medical, Care, Pharmacy, or Healthcare sector
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join our client as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About the Organisation Our client is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through their doors every year. They are committed to employing high quality people who are ambitious to succeed and support their exciting plans for the future, whilst delivering an outstanding service for their customers. They understand that their employees are their most important asset when it comes to providing the best service possible to their customers. They therefore operate with a one team mentality, to enable them to do the right thing and ultimately be the best in what they do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help our client build the future of people management at one of the UK's fastest-growing airports. REF-
Jun 06, 2026
Full time
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join our client as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About the Organisation Our client is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through their doors every year. They are committed to employing high quality people who are ambitious to succeed and support their exciting plans for the future, whilst delivering an outstanding service for their customers. They understand that their employees are their most important asset when it comes to providing the best service possible to their customers. They therefore operate with a one team mentality, to enable them to do the right thing and ultimately be the best in what they do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help our client build the future of people management at one of the UK's fastest-growing airports. REF-
Leeds Bradford Airport
East Carlton, Leicestershire
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join Leeds Bradford Airport as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About Leeds Bradford Airport Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers. We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help us build the future of people management at Leeds Bradford Airport. REF-(Apply online only)
Jun 04, 2026
Contractor
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join Leeds Bradford Airport as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About Leeds Bradford Airport Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers. We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help us build the future of people management at Leeds Bradford Airport. REF-(Apply online only)
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
Oct 06, 2025
Full time
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
Oct 05, 2025
Full time
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
Oct 04, 2025
Full time
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
Oct 03, 2025
Full time
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
Oct 02, 2025
Full time
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role The role is fixed term for 12 months until September 2026 Places for People are changing, were fired up and ready to grow, and we want you to help us create one community where our customers and colleagues can thrive. In this role you will be support or colleagues from both Places Leisure and Places for People. As an Employee Relations Advisor for Places for People you will assist in creating a positive colleague experience across the group. Working alongside the wider people team you will be delivering an effective relations and case management service to the business. You will be responsible for: Coaching and advising line managers, increasing their capability to lead high-performing teams Support the business in the delivery of change activity Provide expertise in key people & ER processes. You will develop close working relationships with operational managers to become a trusted advisor to the teams to mitigate risk, deliver best practice and build capabilities. This is a fantastic opportunity for an individual looking to join a fast-paced, hard-working, and collaborative team to further their career in HR. We are flexible as to where you are based, however you will need to be able to get to our offices in Preston and/or Leeds once a month. To be successful in this role you must be within a 60 minute commute of our main office locations. For more information, please download our job profile available on our website. More about you The ideal applicant will have experience in ER or HR sector and is experienced managing case loads from start to finish. To fit in here, you will do the right thing, always (for the right reasons) You will be put our customers at the heart of everything you do. We are looking for someone who wants to roll their sleeves up and get stuck in. To be successful in this role, you need to be a self-starter who enjoys hard work and thrives in a fast-paced environment. Crucially, you will be an excellent influencer. In this role, it's essential to build and sustain strong working relationships with your stakeholders. You will need to know your stuff (legally) and turn this into a language that managers understand. If you can show us how you influence people to achieve the desired outcome, even better. This role is suited to someone who has a CIPD qualification under their belt, ideally at a Level 3 or 5 (or working towards). We are flexible as to where you are based, however you will need to be able to get to our offices in Preston and/or Leeds once a month. The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Excellent Holiday entitlement Pension with matched contributions Training & upskilling - dedicated to developing our people to achieve their goals Up to 2% bonus opportunity based on agreed KPIs Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
Oct 01, 2025
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role The role is fixed term for 12 months until September 2026 Places for People are changing, were fired up and ready to grow, and we want you to help us create one community where our customers and colleagues can thrive. In this role you will be support or colleagues from both Places Leisure and Places for People. As an Employee Relations Advisor for Places for People you will assist in creating a positive colleague experience across the group. Working alongside the wider people team you will be delivering an effective relations and case management service to the business. You will be responsible for: Coaching and advising line managers, increasing their capability to lead high-performing teams Support the business in the delivery of change activity Provide expertise in key people & ER processes. You will develop close working relationships with operational managers to become a trusted advisor to the teams to mitigate risk, deliver best practice and build capabilities. This is a fantastic opportunity for an individual looking to join a fast-paced, hard-working, and collaborative team to further their career in HR. We are flexible as to where you are based, however you will need to be able to get to our offices in Preston and/or Leeds once a month. To be successful in this role you must be within a 60 minute commute of our main office locations. For more information, please download our job profile available on our website. More about you The ideal applicant will have experience in ER or HR sector and is experienced managing case loads from start to finish. To fit in here, you will do the right thing, always (for the right reasons) You will be put our customers at the heart of everything you do. We are looking for someone who wants to roll their sleeves up and get stuck in. To be successful in this role, you need to be a self-starter who enjoys hard work and thrives in a fast-paced environment. Crucially, you will be an excellent influencer. In this role, it's essential to build and sustain strong working relationships with your stakeholders. You will need to know your stuff (legally) and turn this into a language that managers understand. If you can show us how you influence people to achieve the desired outcome, even better. This role is suited to someone who has a CIPD qualification under their belt, ideally at a Level 3 or 5 (or working towards). We are flexible as to where you are based, however you will need to be able to get to our offices in Preston and/or Leeds once a month. The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Excellent Holiday entitlement Pension with matched contributions Training & upskilling - dedicated to developing our people to achieve their goals Up to 2% bonus opportunity based on agreed KPIs Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
Oct 01, 2025
Full time
We have a fantastic opportunity for a Fire Safety Advisor join our team, covering Kent and Sussex for a 12 month Fixed Term Contract. The salary starts from £49,000 with a £3,000 car allowance and 10% performance based Bonus. About the role: We are looking for a proactive and adaptable Fire Safety Advisor to join our estates team, supporting a diverse and complex portfolio of around 50 sites across Kent and Sussex. You can be based anywhere in the region, with regular travel to sites. You'll be responsible for delivering fire risk assessments (Tier 2 & 3), advising on fire safety matters, and working closely with the Senior Estates Manager, Senior Fire Specialist Advisor and customers. This is a highly customer-facing role, requiring excellent communication and engagement skills. Key Responsibilities Conduct fire risk assessments and ensure compliance across a varied estate. Act as a trusted advisor to the Senior Estates Manager and site teams. Engage with a wide range of customers and stakeholders, adapting to different settings and needs. Support fire safety training, incident investigations, and improvement initiatives. Manage time effectively across a large and complex portfolio. What you will bring to the role: Minimum Level 3 Fire Risk Assessment qualification. Excellent communicator, able to build relationships and influence at all levels. Experience in fire safety within complex, multi-site environments. Excellent time management and adaptability. What we can offer you: We understand how important life is outside of work so, as well as a competitive salary we will also offer: 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave. A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities. Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework. Company-wide Colleague Referral Scheme SMART Pension contribution into which the company will contribute up to 6% A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme. We have a great Colleague Assistance Programme and offer support for all areas of life. An organisation with a passion We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference. We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. For full details of the role, please see the attached role profile. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. Contact our Talent team at to find out more.
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Sep 24, 2025
Contractor
12 Months Fixed Term Contract, Full Time (37.5 hours per week) Monday to Friday (8am - 5pm) At GCH, we're more than just a housing provider we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for customers across Gloucestershire. We re now seeking a Senior Customer Relationship Advisor to support the Customer Experience Manager in leading the Customer Experience team. You ll lead your team to champion exceptional customer experiences by resolving queries with empathy, care, and a commitment to understanding customer needs. Ensuring the team delivers a great customer experience and that the Customer Relationship Advisors deliver resolution of customer enquiries at the first point of contact, you ll take ownership of customer issues, be it via telephone, social media, email or the GCH website and provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You ll develop relationships with the Customer Experience team and other colleagues across GCH to facilitate knowledge transfer and achieve positive outcomes for customers, as well as manage a caseload of planned work, including pro-active outbound communication campaigns and support with core housing management activities. Responsible for resolving, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour), you ll provide advice and signposting to information as appropriate. We d like you to Hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management, together with a line management qualification equivalent to ILM 3. Have experience at Team Leader/Supervisor level, successfully leading, coaching, and motivating staff within a customer-facing business. Have experience of the Social Housing sector, delivering core housing management services with a focus on continuous service improvement. Have a good understanding of housing and property management, especially relating to tenancy, repairs, and neighbourhood management. Have experience of complaints resolution, diagnosing issues and facilitating solutions. Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases. Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software. Closing Date: 9th October 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
