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JOB ROLE: Receptionist Administrator - Immediate Start HOURS: Monday - Friday 8am - 5pm SALARY: 13.50 DURATION: Temp to Perm LOCATION: Brighton - Working in the office full time Are you a friendly and organised individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where your skills can shine? If so, we have the perfect opportunity for you! We are seeking a vibrant Receptionist Administrator to be the welcoming face of our client's company. This is a fantastic chance to join a supportive team that values collaboration and innovation. What You'll Do: As the Receptionist Administrator, you will play a crucial role in our daily operations and create a positive first impression for our clients and visitors. Your responsibilities will include: Greeting Guests : Welcome visitors with a warm smile and assist them with their inquiries. Managing Communication : Answer phone calls, respond to emails, and ensure all communications are handled promptly and professionally. Administrative Support : Provide essential administrative assistance to various departments, including scheduling meetings, managing calendars, and organising documents. Office Management : Help maintain a tidy and efficient reception area and assist with office supplies inventory. Collaboration : Work closely with team members to support various projects and initiatives. What We're Looking For: To be successful in this role, you should possess the following qualifications: A cheerful and approachable demeanour that puts others at ease. Strong organisational skills with the ability to multitask effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Previous experience in a receptionist or administrative role is a plus, but not required. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards glasses should you require them for VDU purposes We can search for permanent work whilst you're in assignments and offer expert interview support and advice Weekly pay Pension scheme option (with employer contributions) 28 days paid annual leave (Based on a weekly accrual) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Complaints Handler / Customer Resolution Specialist Location: Hassocks - must have access to a car due to the office location Salary: 28,000 - 30,000 Hours: Monday - Friday, 37.5 hours per week About the Role We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You'll be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you'll play a key role in ensuring customers feel heard, valued, and supported throughout their journey. Key Responsibilities Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and empathetically. Manage escalated complaints and complex customer issues, working to achieve positive outcomes and restore customer confidence. Support service quality and operational standards, contributing ideas and feedback to improve the customer experience. Review and process refund approvals in line with company procedures and guidelines. Work collaboratively with internal departments to ensure consistent communication and a seamless customer journey. Take a proactive approach to identifying customer needs and resolving potential issues before they escalate. Participate in team discussions and continuous improvement initiatives, sharing insights and recommendations to enhance processes and performance. What We're Looking For Previous experience in complaints handling, customer service, or customer resolutions. Strong communication and interpersonal skills with the ability to remain calm under pressure. Excellent problem-solving abilities and a customer-first mindset. Ability to handle sensitive situations with professionalism, empathy, and attention to detail. Comfortable working collaboratively within a team-focused environment. Organised, adaptable, and able to manage multiple priorities effectively. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Graduate Communications Engineer (SC Clearance) 28,000 - 32,000 + Company Benefits + Training + Progression + Company Bonus Redhill - Hybrid Are you a Graduate Communications Engineer or similar looking to join an industry-leading company where you'll work on cutting-edge networking projects, receive specialist training from industry experts, progress into senior engineering positions and gain SC clearance? This leading provider of satellite communications and IT solutions delivers secure, innovative services to clients across the Defence and Maritime sectors. With over 50 years of sustained growth and a global workforce of more than 250 employees. In this role, you will support the design, build and deployment of enterprise networking and communications solutions for customers worldwide. Working within the Enterprise Engineering team, you will configure and troubleshoot networks, support customer projects from installation through to commissioning, produce technical documentation, and help evaluate new technologies and products, with occasional travel to customer sites across the UK and internationally. This role would suit a Graduate Communications Engineer or similar looking to kick-start their career with a global technology company, working on innovative networking projects while receiving specialist training and clear progression into senior engineering roles. The Role: Design, build and support enterprise networking and communications solutions Configure, test and troubleshoot customer networks and IT infrastructure Support projects through installation, commissioning and ongoing technical support Produce technical documentation and evaluate new networking technologies Monday - Friday - 9 - 5:30 The Person: Degree, HND or HNC in Computer Science, IT, Electronics or similar Knowledge of TCP/IP networking, routing, switching and firewalls Eligible to obtain and maintain SC Clearance and commutable to Redhill Reference: BBBH26010 Networking, Datacomms, TCP, IP, Routing, Switching, Firewalls, Satellite, Communications, VSAT, LTE, Systems, Integration, Troubleshooting, Linux, High Availability, Infrastructure, Network, Security, SC Clearance, Graduate, Redhill, Croydon, Surrey, London If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Contek Recruitment Solutions are collaborating with our client who are the UK's leading manufacturer of refuse collection vehicles (RCVs), producing purpose-built chassis, bodies, and bin lifts. Headquartered in Warwick, England, the company serves over 60% of UK local councils and manufactures more than 1,000 vehicles annually for public authorities and private contractors. Offering a competitive salary of up to £47,946.60 per annum (based on 45 hours per week), this role also includes comprehensive benefits and opportunities for professional growth. Why This Role Stands Out: - Join a market leader in the RCV industry with a strong reputation for quality and innovation. - Work with cutting-edge technology and equipment in a dynamic environment. - Enjoy a supportive and collaborative team culture focused on excellence. - Benefit from continuous training and development opportunities. - Make a tangible impact by ensuring the safety and reliability of essential public service vehicles. Key Responsibilities: - Diagnose faults and carry out repairs on chassis and mounted equipment. - Service vehicles to VOSA standards and prepare them for MOT inspections. - Complete body and chassis repairs, ensuring compliance with Department of Transport specifications. - Maintain accurate records and enter job details into company systems. - Liaise professionally with customers and work independently at customer sites. Skills, Experience, and Education: - Communication: Excellent communication and customer service skills are essential for liaising with clients and team members. - Knowledge/Expertise: NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance, with proven experience in commercial vehicle repair and servicing. - Innovation: Strong diagnostic and fault-finding skills, with an understanding of electronics, hydraulics, and wiring diagrams. - Business Impact: Ability to work independently, manage time effectively, and ensure all work is completed efficiently and to company standards. Accountabilities: - Ensure all tasks are completed to the highest standards, maintaining safety and compliance. - Lead by example, adhering to health and safety procedures and conducting risk assessments where required. Call to Action: If you re ready to take your technical skills to the next level, apply today.

Job title: Service Designer - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Rate : 600/Day Hours: 35 hours, full time About this opportunity We're looking for a visionary Service Designer to collaborate in creating seamless digital experiences for our customers, building advocacy and advancing the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work with aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Requirements: Strong Service Design experience within complex organisations. Customer Journey Mapping and Service Blueprinting expertise. Human-Centred Design and Design Thinking methodologies. Experience working across the full service design lifecycle. Excellent stakeholder management and facilitation skills. Experience using Figma or similar design tools. Strong communication and collaboration skills. Strong visual design skills to translate ideas into tangible artefacts - from concepts to prototypes (experience with generative AI tools is a plus). Strategic innovation capability - combining creative vision with analytical thinking to identify and shape opportunities. Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You'll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You'll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Experience with trend research, signal observation and strategic foresight methodologies. Experience in applying strategic foresight techniques, innovation frameworks and 'design thinking' methods Key Responsibilities Lead end-to-end service design activities across customer journeys. Create and maintain customer journey maps and service blueprints. Design customer-centric experiences that improve financial wellbeing outcomes. Facilitate workshops and collaborate with multidisciplinary teams. Work closely with researchers to translate insights into service improvements. Engage and influence a broad range of stakeholders. Identify pain points, opportunities and service improvements across the customer lifecycle. Apply behavioural design thinking and human-centred design principles. Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape critical initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and customers to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Travel After Sales Assistant Base Salary to 30,000 + Great Benefits Fully remote within the UK Our client is an award-winning tour operator with a focus on high end travel selling bespoke trips to worldwide destinations. They are now seeking to recruit a North Americas Travel Sales Consultant to join their team who extensive sales and product knowledge of the USA and Canada on a personal travel basis. You must have excellent, bespoke tailor-made travel experience with a vested interest in the region with the ability to deal with a booking from enquiry through to final documentation. Candidates who all well-travelled within North America and have sales experience in another sector and are keen to develop a career as travel consultant will also be considered. This role is offered on a hybrid basis - South West London North Americas Travel Sales Consultant Responsibilities: Managing client enquiries via phone and email Using your destination knowledge and sales expertise to understand client requirements and recommend tailored travel programmes Creating and booking all aspects of travel including flights, private charters, hotels, and tours Collaborating with the Product team to support the development of the North America portfolio Meeting and exceeding sales targets while delivering exceptional customer service North Americas Travel Sales Consultant Experience Required: Previous travel sales experience specialising in North America, or Well-travelled within North America with strong sales experience in another sector and a genuine interest in moving into travel Ability to build rapport with clients at all levels Proven track record of achieving sales targets North Americas Travel Sales Consultant Salary & Benefits: Base salary up to 35,000 (depending on experience) Lucrative bonus scheme with OTE up to 50,000 23 days annual leave, increasing up to 30 days with service + bank holidays Company pension scheme Monday to Friday working hours Hybrid working model Career development opportunities Fam trips and discounted travel To apply, please send your CV along with a personal travel portfolio outlining your North America travel experience.

Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication to clients, account managers, and internal stakeholders. Liaise with Alarm Receiving Centres (ARCs) and monitoring centres when required. Engineer & Resource Coordination Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits. Support effective route planning and utilisation of technical resources. Ensure engineers receive accurate job details, access information, and system documentation. Performance, Compliance & Reporting Monitor service performance against SLAs and contractual KPIs. Produce service performance reports and fault trend analysis. Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards. Process & Continuous Improvement Ensure adherence to service desk procedures and best practices. Maintain and support the use of knowledge base articles and technical documentation. Identify recurring issues and recommend process or service improvements. Your competencies Essential Experience in a service desk or coordination role within the electronic security or technical services industry. Experience coordinating field engineers or service teams. Strong organisational and prioritisation skills. Excellent verbal and written communication skills. Experience using service or job management systems. Desirable Knowledge of NSI, SSAIB, or similar accreditation requirements. Understanding of CCTV, access control, intruder alarms, and basic networking principles. ITIL Foundation or equivalent service management knowledge. Experience working with monitored security systems or ARCs. Your profile Personal Qualities Calm and professional under pressure. Customer-focused with strong attention to detail. Proactive, organised, and solutions-driven. Confident communicator and effective team player. Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance To express an interest in this role please send your CV and a covering letter no later than 30th June 2026. This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's / Reliance Protects vetting standards.

We are currently recruiting for an IT Support Manager to join a well-established and highly successful business based in Luton on an interim/temp basis for an immediate start. This is a fantastic opportunity for an experienced IT professional to join the business at an exciting time, supporting a busy internal IT function and taking ownership of day-to-day operations whilst also leading a small team of 2. The business is looking for someone who can come in quickly and make an immediate impact, helping to support a number of ongoing projects whilst ensuring the smooth running of the IT support function. Longer term this is a permanent position and something that will be recruited for, meaning the person in this role could put themselves in the drivers' seat to be considered for that and first choice! But equally, if you're just free and looking to support the team for a few months, that'd be extremely helpful and of suit too. This role would suit someone who enjoys remaining hands-on technically whilst also leading and developing others. You'll act as the senior technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday to Friday, 9am - 5pm, with an hours break, a 35 hour working week in total. The salary on offer for this position is 43,000 - 48,000 depending on experience, so on a temp basis this would be weekly pay and a day rate of 165 to 185 + holiday pay. Duties: Line managing, mentoring and developing two IT Support Analysts. Managing day-to-day team administration including holiday planning, absence management and ensuring adequate site cover. Overseeing helpdesk activity and ensuring tickets and tasks are managed effectively. Acting as the senior technical escalation point for complex IT issues. Supporting and maintaining network infrastructure, servers and cloud-based systems. Liaising with stakeholders across the business, translating technical information into clear and understandable language. Ensuring high levels of system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge across network infrastructure, server administration and Microsoft Office 365/Azure environments. Experience supporting business-critical systems and applications. Excellent communication skills with the ability to build relationships across all levels of the business. Highly organised with strong project coordination and workload management skills. A proactive and solutions-focused approach. Ability to prioritise effectively and work well under pressure. Experience supporting ERP systems would be advantageous, particularly Business Central. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

NOC Operations Manager Remote with Customer Site Visits 65,000 - 70,000 + Bonus & Benefits We're looking for an experienced NOC Operations Manager to lead the Network Operations Team and play a key role in managing and evolving a complex, multi-platform IT environment supporting customers across Finance, Manufacturing, Retail and other sectors. This is a remote-first opportunity with occasional travel to company and customer sites, giving you the flexibility to work from home while remaining hands-on with cutting-edge infrastructure and technologies. What you'll be doing You'll lead the NOC team, ensuring the smooth operation of business-critical systems while driving continuous improvement across our managed services. From overseeing Linux and Windows environments to managing VMware, networking, high availability, security and automation, you'll be at the heart of delivering exceptional service to our customers. You'll prioritise workloads, manage incidents, and help shape the future of our infrastructure. Skills Required : Experience in Operations, Infrastructure or Systems Engineering Own Car and Clean Driving License. Strong expertise across Linux, Windows Server and VMware ESXi Solid networking, high availability and security knowledge Experience with technologies such as Veeam, Intune, NGINX, HAProxy, Apache and scripting/automation A proactive, customer-focused approach and excellent leadership skills The ability to thrive in a fast-paced managed services environment Industry certifications (such as VMware VCP or Microsoft certifications) are highly desirable. Why join us? This is an opportunity to join a global technology solutions provider where you'll have real influence, work with a broad range of technologies, and lead a talented team delivering services to well-known organisations across multiple industries. If you're an experienced infrastructure professional ready to take ownership, lead from the front and make an impact, please send your CV to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Used Car Sales Executive Group1 Assured Lincoln Fun, exciting, rewarding work. Join us for the ride. Working with world-class brands as a Use Car Sales Executive you ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you ll broaden your experience across both sites and brands. And with the right support from us, you ll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We re open to flexible working options just ask What you ll do day to day Guide customers through a seamless journey, from the initial welcome to negotiation and the handover of their purchased vehicle Actively prospect for new customers via telephone, attend product launches and events, and maintain a comprehensive enquiry database Maintain in-depth product knowledge and continuously enhance expertise through manufacturer-led training sessions Recommend suitable add-on products that align with customer needs and preferences Ensure the effective use of customer enquiry management systems for optimal tracking and follow-up Deliver outstanding customer service that fosters loyalty and encourages referrals Helpful skills and qualifications Don t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships Ability to deliver first-class customer service with energy and enthusiasm A genuine interest in helping customers and contributing to the team s success Strong organisational skills with the ability to meet deadlines, with excellent attention to detail Exceptional listening and communication skills, focused on understanding customer needs Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role The Marketing Automation Manager will join a well-established and high-performing Marketing Automation function, reporting to the Director of Marketing and playing a central role in shaping how we engage audiences at scale. This role sits at the heart of a global organisation with an ambitious growth agenda. As we continue to expand through acquisitions and investment, you ll have the opportunity to elevate how we use automation to drive smarter campaigns, stronger customer journeys and measurable commercial impact. You ll be part of a supportive, experienced team and work closely with brand and regional marketing stakeholders across the business, predominantly from the Media division. While your primary focus will be unlocking opportunity within our media portfolio, you ll also contribute to wider brand initiatives giving you broad exposure, influence and the chance to make a visible impact. This is a role for someone who enjoys momentum, variety and ownership someone who wants to build, optimise and continuously improve within an organisation that values innovation, initiative and results What you ll be doing Designing and executing sophisticated, multi-channel marketing automation strategies within HubSpot Developing advanced lead nurturing, lead scoring and re-engagement frameworks aligned to commercial objectives Leveraging data to inform segmentation strategy, campaign architecture and performance optimisation Maintaining and elevating data governance standards, ensuring robust segmentation and database integrity Managing the reporting and analysis of email and data performance. Building scalable automation workflows to support complex stakeholder requirements across multiple business units Delivering insightful performance reporting and presenting actionable recommendations to drive continuous improvement Ensuring full compliance with GDPR, PECR and relevant global data privacy regulations Identifying automation innovation opportunities that enhance efficiency, performance and commercial impact What we re looking for 2+ years hands-on experience building and managing campaigns within HubSpot Experience in integrations within HubSpot, preferably Salesforce CRM Proven experience in digital marketing, delivering lead nurturing, retention and high-volume lead generation programmes Familiarity with working with data lakes and integrations into BI tools. Advanced analytical capability with the ability to translate complex data to non-operational stakeholders Strong understanding of segmentation strategy, data hygiene and CRM best practice Solid working knowledge of GDPR, PECR and broader marketing compliance regulations Highly proactive, solutions-focused with strong stakeholder and project management skills A test-and-learn mindset with confidence in experimentation and iterative optimisation Comfort operating in high-growth, fast-evolving environments Curious, ambitious and driven to continuously elevate performance standards In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer's vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don't just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

Shape Brows with Expertise Join as a Threading Specialist and Perfect Every Look. Location: 35/36 The Quadrant, Swansea, Swansea SA1 3QW Hours: 162hours per week Salary: £13.30 Per Hour The Role! Join our team of skilled therapists who are passionate about delivering exceptional service. In this role, you will provide expert beauty treatments and professional advice to our customers, ensuring they enjoy the best possible in-store experience. Were also extremely proud to work with some of the most trusted and professional beauty brands in the industry, like Beauty by Ellie, Lash Perfect & Studex , all helping us to deliver the very best professional service to our customers! You will be offering the following treatments: Threading, Tinting, Facial & Brow waxing, Cluster Lash extensions and ear piercing.We offer in-house professional training in Threading, Tinting, Waxing, Piercing & Lash extensions. Whats in it for you? At Superdrug, our people are our biggest strength they bring the energy, personality, and passion that make all the difference. We work hard, have fun, and always aim to deliver That Superdrug Feeling to every customer. In return, heres what you can expect from us: Competitive salary that reflects your skills and experience Commission on piercing services 28 days holiday time to relax and recharge Fantastic employee discounts : Up to 30% off at Superdrug for you and a nominated friend Complimentary brow treatments Access to exclusive competitions and giveaways throughout the year (think hampers, Love2Shop vouchers, photoshoot experiences, and team nights out!) Professional in-house training from top brand partners to keep you ahead in this fast developing industry Stream. Instant access to allow you to track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Enhanced family-friendly benefits including maternity, paternity, shared parental, and adoption leave, plus company sick pay and compassionate support for pregnancy loss About You Were looking for someone who is passionate, professional, and ready to make a difference inevery clients day. Youll thrive in this role if you: Hold a minimum of NVQ Level 2 in Beauty Therapy and/or possess a relevant threading certificationor have 1 year + professional experience in threading. Have a genuine desire to exceed customer expectations through exceptional service. Are confident in engaging with customers , recommending treatments, and upselling products and services. Are truly passionate about all things beauty , keeping up with the latest trends and techniques. For information on how we manage and store your data, please visit: privacy-policy/

Position: Audiology Partner New Business Opening in: Mold Salary: Up to £50,000 Basic + 50% Profit as Dividends Our business opening opportunities. Specsavers are looking for an Audiologist or Hearing Aid Dispenser to become the New Store Partner, Director, and Business Owner. Grow your own business, look after your customers, serve your community, create an asset for your family's future and enjoy the profits of all your hard work. This opportunity is a new audiology business within an established optics business. The role will require you to build the business and team from the ground up. It requires an initial investment to purchase the shares, you will receive a guaranteed salary and collect profits as dividends. Your focus will be on growing the customer base and building a successful team. Why Mold Specsavers? At Mold Specsavers, partnership offers the opportunity to be part of a thriving, community-focused business with a long-standing and dedicated team committed to delivering outstanding patient care. The practice has built a strong reputation within the local community through its patient-first approach and exceptional clinical standards with over 24 years of success. Currently operating with six testing rooms and soon expanding to seven, the business is entering an exciting phase of growth. A major redevelopment project, due to commence in October and complete in January, will double the size of the practice, creating a state-of-the-art healthcare environment and significantly increasing capacity for both optical and audiology services. For an ambitious Audiologist seeking partnership, Mold Specsavers presents a unique opportunity to shape the future of a growing business, lead clinical excellence, and make a lasting impact within a supportive and highly engaged community. Ideally positioned just off the A55, Mold benefits from excellent transport links to the M56 and M6, making it easily accessible from across North Wales, Cheshire, Merseyside and the Northwest. Located on the border of England and only 20 minutes from the historic city of Chester, the area offers the perfect blend of career opportunity and lifestyle, with beautiful countryside, stunning North Wales coastline, and vibrant city amenities all within easy reach. For an Audiologist looking to take the next step into business ownership, influence the future direction of a growing practice, and be part of a significant expansion journey, Mold Specsavers presents an outstanding partnership opportunity. Why Choose Specsavers? As an Audiology Partner, you'll enjoy the freedom to run your own business while benefiting from dedicated support. You'll have ongoing assistance from our expert support office teams and existing Optics and Retail partners, ensuring you have everything you need to succeed. We're looking for a passionate, ambitious, and hard-working Audiologist or Hearing Aid Dispenser, ready to continue to lead and grow the existing Audiology business. You are the heartbeat of your growing business, you will serve your community, and you will create a lasting asset for your family. Essentially, you can look after your customers and take care of your teams, while we look after you. As a partner, you will: Build and develop your own team. Be the driver for clinical and retail excellence. Look after your customers and serve your community. Make critical, everyday decisions. As a partner, you will get: Security of a guaranteed competitive salary. Increased income from business profit as dividends. Access to cutting-edge clinical technology and outstanding opportunities for professional development to reach your ambitions. Generous benefits including medical, dental, pension, and more. As a partner, you will have: HCPC registration as an Audiologist or Hearing Aid Dispenser. Right to work in the UK Passion about maintaining high-quality clinical and retail standards. Ability to blend leadership, business acumen, and clinical skills effectively. About Joint Venture Partnership We're a family-run business, with a small-company feel but totally-global stature. Each of our businesses follows our Joint Venture Partnership model. Partners are 'A' shareholders in charge of the day-to-day running of the business. This means you'll receive the profits and enjoy the capital growth, as well as a market salary and other benefits from our joint venture business entity, to give you that extra bit of security. Find Out More If you're ready to take the next step in your audiology career and make a lasting difference in your community, we want to hear from you. Apply now or contact us at to discover why you would be a perfect fit for this incredible opportunity.

Do you have a passion for travel? Do you want to work for an award-winning company that offers world-class training and discounted travel? A luxury travel company is looking for an experienced Senior Customer Service Executive to join their team! This is a permanent hybrid position paying £28,000 - £30,000 p.a. plus great benefits which can be discussed on application. Apply Today! You'll be processing written complaints, dealing with customers and using your excellent knowledge of ABTA regulations and arbitration proceedings to act as a 'point of escalation' for the team, while mentoring junior members of staff. This is a hybrid role, working 2 days per week from home and 3 days per week in the office This is a great job for an experienced travel professional with a charismatic and empathetic nature and great communication skills, and who may be looking to make the next upwards step in their career. You'll be working in one of the best and well-regarded travel businesses around, further developing your skills and working in a business that values what you can bring to the team and what they can bring to you for development and career progression. Based in beautiful offices in South West London, well connected to public transport, close to shops, great pubs and restaurants with great routes for a lunchtime walk - perfect for summer! This is a fantastic opportunity to join a growing company which is going from strength to strength. Apply today! As the Senior Customer Service Executive, you will Respond to customer enquiries via telephone, letter, and email. Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customers and business. Allocate compensation if appropriate in line with company policy. Act as an internal 'helpdesk' for other members of the team, contributing your knowledge to support and mentor junior members of staff. As the Senior Customer Service Executive, you should have: 3 years' experience in a similar role. At least 12 months experience of written complaints resolution. Knowledge of ABTA regulations and arbitration proceedings. Excellent written and verbal communication skills In return, you'll receive a great salary of up to £30,000 plus benefit s including private pension and healthcare, free trips abroad, travel discounts and hybrid working after probation. Sounds interesting? Apply Today! To Apply: Click 'Apply' to have your CV considered by one of our expert consultants. We welcome and consider all applicants! Regrettably, we may not be able to reply to all applications. Apply today!

Product Support Lead Derby - Hybrid Permanent £65,000 + Benefits Do you want to help shape the Future of Customer Support in a High-Growth Cyber Security Business We're partnering with an innovative and fast-growing secure communications company at the forefront of hardware encryption technology. Based in the heart of Derbyshire, our client develops cutting-edge solutions that protect mission-critical IP data for customers with the most demanding security requirements. This is a rare opportunity to join a highly talented and collaborative engineering environment and make a genuine impact. As the business continues to grow, you'll have the chance to take ownership of the support function, influence its direction, and build a best-in-class team from the ground up. About the role As Lead Product Support Engineer, you'll be the driving force behind customer support, combining hands-on technical expertise with the opportunity to shape and develop a scalable support organisation. Initially, you'll act as the technical lead, managing customer enquiries, resolving complex issues, and providing an outstanding customer experience. Over time, you'll have the opportunity to establish and lead a multi-tier support team, playing a key role in the company's continued growth and success. Key Responsibilities Take ownership of the end-to-end support function and act as the primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted technical advisor, providing customer consultancy, training, and best practice guidance. Collaborate closely with engineering and product teams to drive issue resolution and continuous improvement. Contribute to product development through customer feedback and insights. Occasional UK travel and rare international travel may be required. What we're looking for Proven experience in a technical support or product support environment, with the ability to manage complex customer issues. Previous leadership experience or the ambition to step into a role where you can build and develop a support function. Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively with engineering and cross-functional teams in a fast-paced environment. What's on offer Opportunity to own and shape a critical business function Clear progression into support leadership / service management Collaborative, highly technical working environment 25 days holiday (with buy/sell up to 5 days coming this year). Up to 10% bonus scheme . 4% company pension contribution . Free on-site EV charging (fair-use policy applies). Flexible working culture within an office-based role. Opportunities to expand into testing, training, and deeper product expertise.

Customer Success Team Manager Salary: £45,000 - £55,000 + circa £10,000 bonus Location: Hybrid Working (Newcastle HQ) My client is a fast-growing technology software and services provider delivering a market leading solution targeted to the education sector. As part of their exciting growth plans, they are recruiting for a Customer Success Team Manager to lead their Customer Success function in their increasing client portfolio, ensuring customers get the most out of the services provided and are continually supported and trained. The Customer Success Team Manager does not personally manage customer accounts. Instead, they ensure the Customer Success team, processes, and systems operate effectively to deliver outstanding outcomes at scale. The Role Line manage a team of 5 Customer Success Manager's Set clear priorities, workloads, and performance expectations Coach, develop, and support team members Ensure the team has the product and sector knowledge required to serve education customers Hire and onboard new Customer Success Specialists Take responsibility of customer escalations Ensure the broader Customer Success team are fully enabled with: Product knowledge Release updates Best-practice guidance Support processes Maintain and improve internal documentation, playbooks, and escalation paths Proactively identify and manage 'at risk' customers Champion customer feedback and advocate for customer needs internally Work with the Account Manager to identify opportunities for cross sell and up sell The Person Prior experience of leading a customer success team, in a SaaS or tech environment Experience in Customer Success, Support, or SaaS operations Strong organisational and people-management skills Commercially aware with a customer-first mindset Data-driven and comfortable using CRM and support platforms Calm, structured, and able to manage competing priorities This is a fantastic opportunity to join a growing organisation at an exciting time with genuine opportunities for career development and progression. Alongside this they offer a salary of £45,000-£55,000 DOE, and performance related bonuses. The role supports hybrid working with typically 3 days per week at their Newcastle offices and 2 days home-based once you are up-to-speed. If you feel you have the qualities our client is seeking, please submit your CV and covering letter indicating your current package or for a discreet conversation call our Peterlee office. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.

Field Engineer (Fuel Systems / Installation) 35,000- 40,000 + Overtime + On-Call Bonus + Company Van + Training + Progression + Company Benefits Midlands (Field Based) Are you a Field Engineer from a mechanical, fuel systems, or industrial engineering background, looking to join a growing manufacturer offering specialist training, plenty of overtime, and long-term progression opportunities? This is a fantastic opportunity to join a market-leading fuel storage and tank manufacturing company with over 50 years of industry expertise, supplying bespoke fuel tanks and fuel management systems across construction, utilities, logistics, infrastructure, and industrial sectors throughout the UK. In this role, you'll travel to client sites across the Midlands carrying out installation, servicing, maintenance, and fault finding on fuel tanks and related systems. You'll also support breakdowns and participate in an on-call rota, with excellent overtime opportunities available. The ideal candidate will come from a field service, mechanical, plant, fuel systems, or industrial engineering background, with strong fault-finding skills and a willingness to travel to customer sites. The Role: Installation, servicing, and maintenance of fuel tanks and fuel systems Travelling to customer sites across the Midlands Fault finding, repairs, and breakdown support Participating in an on-call rota with overtime opportunities Fully remote field-based role with company van provided The Person: Background in field service, mechanical, or industrial engineering Fault-finding and maintenance experience Full UK driving licence If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH25578 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

About The Role A vital role in Credit Control - just for you! Credit Controller Caerphilly £24,166.00 pro rata and excellent benefits Great hours Monday to Friday, 10am -2pm (Flexible) no evening or weekend work (£13,332.80 per annum) Part Time, permanent position, office based. Credit Controllers! Looking for a flexible, part-time opportunity where your organisational skills and communication strengths can make a real impact?Are you polite, professional, and respectful when contacting customers? Do you have experience in Credit Management / contact centre experience? Are you comfortable with contacting customers regarding outstanding or overdue payments? If interested, we would love to hear from you.We have a fabulous team culture here and are looking for the right person to join us. You will be valued here, and our experienced and supportive team will be there beside you if you need guidance. It's a busy role so you'll need to be organised and enjoy working in a fast-paced business. Experience is preferred, but equally if you've the right positive attitude and skills you will be supported here if you're new to credit control. You will work on different campaigns, with a call structure to guide you, your day will be diverse and varied. Your role as Credit Controller at PHS Group will involve: Calls are via our predictive dialler on different campaigns. Calls to facilitate payment of near-due payments and outstanding arrears. Collecting aged debt and taking steps to proactively reduce debt in its early stages. Responding to calls in a timely and professional manner. The ideal candidate for a Credit Controller: Good experience with credit control or office-based cash collection is preferred. Experience using Microsoft packages such as Excel, Word and Outlook. Excellent verbal and written communication skills. Strong negotiation skills, assertive and respectful. The ability to effectively prioritise in a busy environment. This is predominantly a Credit Control role so requires that special someone who is always professional, polite, respectful, and confident. In return for your commitment and expertise: A good salary of £13,332.80 a permanent part-time position. No weekend or evening working - great hours Monday to Friday (20 hours a week). You'll be in Head Office with excellent opportunities to develop your career here. Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training. Apprenticeship opportunities on completion of the probationary period. 23 days holiday plus bank holidays (31 days in total). Amazing employee discounts with major supermarkets and retailers with phsPerks. Free Parking onsite so no parking costs, close to public transport. Community day off to work for a local community or charity. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more If you're looking for a career in Credit Management with a successful company, and have excellent communication skills, we want to speak with you! Apply now. About PHS: PHS Group was founded in 1963, and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 63 years of business.Our businesses include Washrooms, Healthcare, Floorcare, PHS Direct and Direct 365, PHS Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At PHS, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Job title: Design Researcher - Financial Wellbeing Location: London - 2 days per week onsite Contract: 6 Months - potentially for extension Salary : Circa 600/Day Hours: 35 hours, full time About this opportunity we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You'll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing. Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we're looking for. Required Skills & Experience Strong UX Research, User Research or Design Research experience. Expertise in qualitative research methods. Experience conducting customer interviews and research moderation. Usability testing and concept testing experience. Discovery research experience. Ability to synthesise complex findings into clear insights. Strong stakeholder engagement and communication skills. Experience working within multidisciplinary teams. Experience working closely with design and product teams to identify and prioritise the right research questions Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities Able to communicate and influence wider business stakeholders with clarity and conciseness Ethnographic experience (such as contextual enquiry or diary studies) Experience triangulating research and data from different sources to tell compelling customer stories Experience with accessibility research and/or vulnerable customers Responsibilities Plan and conduct end-to-end user research activities. Deliver discovery, evaluative and generative research. Conduct customer interviews, observations and moderated research sessions. Facilitate usability testing and concept validation. Analyse qualitative and quantitative data. Generate actionable insights and recommendations. Collaborate closely with Service Designers, Product teams and stakeholders. Present findings to senior stakeholders and influence decision-making. Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. Responsible for managing the research plan and roadmap for your service or product area. Deliver research to solve customer problems, unlock new opportunities, and guide what is created. Working on varied research across the product development lifecycle, from generative to evaluative research. Desirable Experience Mixed-methods research (qualitative and quantitative). Behavioural Research, Behavioural Science or Psychology exposure. Experience researching vulnerable customers or sensitive customer journeys. Healthcare, health-tech, financial services or customer-focused industry experience. Familiarity with behavioural design principles Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.