6 jobs found

IT Support Analyst (4-5 Month Contract) Location: London (St. Paul's) Role Overview We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business. Key Responsibilities Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs. Troubleshoot user devices, software, connectivity, and access issues. Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. Maintain accurate records for incident ticketing and IT asset inventory. Assist with security and compliance tasks, including routine patching. Skills & Experience Required Proven track record in a fast-paced IT Support / Service Desk role. Strong troubleshooting skills across Windows OS and Office 365 . Working knowledge of incident management processes (ITIL awareness is highly beneficial). Excellent communication and stakeholder engagement skills. Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Senior UX/UI or Product Designer with a specialized focus on Conversion Rate Optimisation (CRO) and experimentation to join our dynamic, flexible team, Embedded directly within our dedicated CRO squad. The opportunity: We are seeking a highly skilled and passionate UX/UI or Product Designer with a specialized focus on Conversion Rate Optimisation (CRO) and experimentation to join our dynamic, flexible team, Embedded directly within our dedicated CRO squad. This hybrid role is for a hands-on designer who excels at crafting, optimizing, and delivering high-performing digital experiences across desktop and mobile. You will design premium web experiences and landing pages that drive user engagement, maximize conversions, and seamlessly support business growth. You will be instrumental in translating user data, behaviour analytics, and strategic hypotheses into high-impact design variations and optimized user journeys. Working collaboratively within a cross-functional CRO squad, you will be responsible for the end-to-end design life cycle of A/B and multivariate tests, ensuring every design is both meticulously executed and strategically optimized for maximum performance. What you'll be doing: You are a hands-on, highly motivated, and self-sufficient UX/UI or Product Designer with deep expertise in conversion-centered design principles, web/mobile usability, and data-driven Optimisation. Your passion for user-centric design pushes you to create intuitive, efficient, and visually stunning digital experiences that perform. Conversion-Centered Design & Execution: Lead the end-to-end UX/UI design process for A/B testing, multivariate testing, landing pages, and ongoing Optimisation initiatives across web and mobile platforms. Develop detailed user flows, interaction models, wireframes, and interactive, high-fidelity prototypes specifically optimized for experimentation and user validation. Create pixel-perfect UI designs that respect and elevate our clients' brand guidelines, utilizing persuasive design patterns, psychological triggers, and clear, conversion-focused hierarchies. Work with and support tokenized design systems (DS) , ensuring scalability, efficiency, and consistency of components across a multi-brand environment. Design and optimize unique, tailored user journeys for our client's portfolio of sub-brands , ensuring sub-brand visual identities and unique experiences are maintained while adhering to core design system architectures. Focus on landing page layouts , micro-interactions, persuasive copywriting placement, and checkout/signup funnel Optimisation to systematically minimize friction. Translate user feedback, testing data, and statistical results from A/B tests into actionable, iterative design recommendations. Ensure all experiment designs are technically feasible and collaborate closely with developers during implementation, providing detailed specifications and reviewing builds to ensure high-fidelity execution of tests. Collaboration & CRO Advocacy: Work closely with CRO Strategists, Web Analysts, Product Managers, and Front End Developers in a fast-paced, agile squad environment to manage multiple experimentation pipelines. Advocate for data-informed, evidence-based design decisions , presenting design concepts and experimentation rationale clearly to clients and stakeholders to build alignment. Actively contribute to and maintain conversion-oriented design libraries , templates, and documented best practices to scale our Optimisation efforts. What we want from you: Desirable: Experience designing for A/B testing, personalisation, CRO, or landing page optimisation would be a bonus, particularly where design decisions have been informed by user insight, performance data, or test learnings. Tokenized Design Systems (DS) Mastery: Deep understanding of working with and leveraging tokenized design systems (design tokens in Figma) to manage styling variables, thematic brand changes, and cross-platform consistency efficiently. Multi-Brand Navigation: Proven ability to design distinct and unique user journeys for a client's various sub-brands, striking the perfect balance between brand customization and core systemic rules. Digital Commerce & Product Context: Experience designing high-converting experiences for E-commerce, transactional websites, lead-generation pages, or digital products is highly desirable. Exceptional Portfolio: A must-have portfolio showing a clear end-to-end design process, specifically highlighting how you use user insights, data, or test hypotheses to design landing pages, optimized user flows, and successful A/B test variations. Mastery of UX & Conversion Principles: Deep understanding of user psychology, persuasive design, usability standards, responsive layouts, and platform-specific UX/UI guidelines. Figma & Prototyping Proficiency: Exceptional proficiency in Figma, with the ability to create structured, scalable design files, component libraries, and realistic prototypes for testing. Technical Understanding: Solid understanding of Front End capabilities (HTML, CSS, and basic JavaScript limitations) to ensure your Optimisation designs are technically feasible and performant. Collaboration & Agility: Strong communication skills, with a collaborative mindset, comfortable presenting design rationale to stakeholders and working in fast-paced agile development/testing cycles. Accessibility & Performance: Strong understanding of web accessibility (WCAG) and page performance considerations to design fast, inclusive, and seamless experiences. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Onsite Desktop Support Analyst / Team Leader We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team. The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment. Technical Support Provide onsite and remote technical support for end users across multiple locations. Diagnose and resolve hardware, software, operating system, and peripheral issues. Support and maintain desktops, laptops, mobile devices, printers, and associated equipment. Install, configure, and support Windows 11 and macOS devices. Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, permissions, and access requests. Build, deploy, and maintain desktop and laptop hardware. Escalate complex issues to appropriate teams while maintaining ownership through to resolution. Maintain accurate documentation of incidents, requests, and technical procedures. Team Leadership Support Provide guidance and mentoring to junior support analysts. Assist with task allocation and workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge of Windows 11 administration and troubleshooting. Experience supporting macOS environments. Solid understanding of Microsoft 365 (O365) applications and services. Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues. Knowledge of Active Directory, Azure AD/Entra ID, and user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge of ITIL principles and service management practices. Previous experience acting as a team lead, senior analyst, or mentor. Relevant industry certifications such as: Microsoft Certified CompTIA A+ CompTIA Network+ ITIL Foundation

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley . This is a full time permanent role which will be office based. The starting salary is £29,000 - £35,000 a year depending on experience. The Role: As an IT Service Central Delivery Analyst you will be the gateway for SNG's IT services, making sure that all interactions with customers are accurately logged, prioritised, categorised and resolved or assigned efficiently. You'll be responsible for recording, monitoring and updating our IT tickets, conducting the initial diagnosis and escalating when needed. The role will also involve ensuring our asset database is proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets. What we need from you: As an IT Service Central Delivery Analyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with customers in person, by telephone, webchat, email or digital assistant. You will be able to provide technical advice and support relating to Microsoft Windows operating systems, Office 365 (including Teams and SharePoint), remote access, virtual desktops and telephony. We are looking for: A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment Experience of troubleshooting and demonstrable problem-solving techniques Great customer service with the ability to communicate with our colleagues, suppliers and end user community Excellent team working, with a focus on delivering resolutions as part of a team What we can offer you: As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:• £450 yearly flexible benefit pot to use against benefits of your choice• Flexible working• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)• A chance to buy or sell holiday as part of our flexible benefits package• A generous pension scheme matching up to 12%• Life cover as soon as you join us• You will be a part of our Recognition scheme • A range of wellbeing discounts including Gym Memberships About us: It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

Onsite 5 days a week in south London - Some travel outside of London - Car/Motorbike required Client Services Analyst The Client Services Analyst provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite. Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. Financial services industry and MSP experience preferred.

Here at South Thames Colleges Group, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted active directory services as well as Azure technologies, while remaining versatile enough to incorporate other platforms as necessary. As a pivotal member of the organisation's IT infrastructure team, you'll be responsible for the comprehensive management, maintenance, and enhancement of IT systems to ensure uninterrupted operations, robust security, and continuous improvement. Central to this role is the responsibility for managing IT infrastructure projects under the guidance of the Deputy IT Director. This includes the design, implementation, and optimisation of IT systems to support organisational objectives. The IT Infrastructure Analyst ensures that core systems are regularly maintained, upgraded, and secured to meet strict compliance standards and safeguard against potential threats. By carefully monitoring performance, you'll identify areas for improvement, optimising the efficiency and reliability of IT systems. A significant part of the role involves acting as a key escalation point for the college onsite support teams after they have exhausted what is available to them, providing advanced technical expertise as part of the 3rd line support framework. You'll diagnose and resolve complex technical issues, leveraging a combination of technical knowledge, diagnostic skills, and collaboration with vendors or external support teams to minimise downtime and maintain smooth operations. As our IT Infrastructure Analyst, we'd like you to have strong expertise in cloud and on prem backend services, including Azure, Exchange, Intune, SharePoint, and cloud services. With a detailed understanding of Microsoft Active Directory; Desktop and Server Operating systems and of Microsoft System Management Tools, you'll have detailed understanding of Network Technology and Network Topologies and services. The role demands a proactive, detail-oriented professional with a deep technical skill set and the ability to anticipate challenges before they arise. The IT Infrastructure Analyst is not only a steward of existing systems but also a driving force for innovation, ensuring the organisation remains competitive, secure, and technologically resilient in an ever-evolving digital landscape working as part of a strong team that manages the groups IT infrastructure. Collaboration is a core aspect of this position, requiring you to work effectively with cross-functional teams to align IT systems with organisational objectives. This includes working closely with both technical and non-technical stakeholders, facilitating communication and integration of systems that enhance overall business performance. Although predominantly based at Merton College, this is a Group Wide Post and you will need to travel/work from any of STCG Campuses as required. Closing date for the return of completed applications is 3rd October 2025. The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme . As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.