3 jobs found

We are seeking a passionate, customer-focused Guardian Care Executive to take ownership of the guardian experience across our growing property portfolio. This is a unique opportunity for an experienced customer service, resident services, housing, or property professional to play a central role in ensuring our guardians receive an exceptional experience from move-in through to move-out. As the primary point of contact for guardian care, you will be responsible for guardian engagement, retention, welfare support, complaint resolution, satisfaction monitoring, and community development. You will work closely with operational teams to improve guardian satisfaction, reduce avoidable attrition, and help create safe, supportive, and well-managed communities. This role would suit someone who enjoys building relationships, solving problems, improving customer experiences, and making a genuine difference to people's day-to-day lives. What You'll Be Doing Guardian Experience & Retention Act as the owner of the guardian journey from onboarding through to departure. Proactively engage with guardians to improve satisfaction and reduce avoidable departures. Conduct retention conversations and identify opportunities to improve occupancy stability. Monitor guardian feedback and implement initiatives that enhance the overall guardian experience. Move-In & Onboarding Welcome new guardians and provide onboarding support. Ensure guardians understand licence agreements, house rules, reporting procedures, and key contacts. Complete move-in satisfaction checks and resolve any onboarding concerns. Guardian Engagement & Community Building Develop positive relationships with guardians across the portfolio. Promote engagement through company communication platforms and community initiatives. Support surveys, newsletters, operational updates, and engagement campaigns. Gather feedback, testimonials, and suggestions for service improvement. Complaints & Dispute Resolution Investigate and manage guardian complaints and disputes. Resolve issues relating to shared living environments, behaviour, cleanliness, maintenance concerns, and property-related matters. Work collaboratively with internal teams to deliver effective and timely resolutions. Maintain accurate records and ensure appropriate follow-up. Welfare & Safeguarding Respond to welfare concerns with professionalism, sensitivity, and empathy. Support guardians experiencing vulnerabilities, mental health challenges, safeguarding concerns, or other wellbeing issues. Escalate and manage high-risk situations in line with company procedures. Liaise with external agencies where appropriate. Compliance & Occupancy Management Monitor compliance with licence agreements and house rules. Investigate breaches and work with guardians to resolve issues. Support occupancy stability by identifying and addressing emerging risks. Property Performance & Continuous Improvement Identify properties experiencing recurring issues, high turnover, complaints, or welfare concerns. Work with operational teams to develop and implement improvement plans. Monitor effectiveness of interventions and recommend further action where required. Reporting & Insights Produce management information and performance reports. Analyse trends relating to guardian satisfaction, complaints, retention, welfare matters, engagement, and move-out reasons. Provide recommendations that improve service delivery and operational performance. Requirements What We're Looking For Essential Experience within customer service, resident services, housing, property management, customer retention, or operational support environments. Experience handling complaints, escalations, or customer care matters. Strong communication and relationship-building skills. Excellent organisational and administrative abilities. Ability to manage sensitive situations professionally and confidently. Strong problem-solving skills with a proactive approach. GCSEs (or equivalent) including English and Mathematics. Desirable Experience within property guardianship, residential management, housing, facilities management, or a similar sector. Experience in customer retention, community engagement, or resident experience roles. Experience using CRM, case management, or property management systems. Understanding of safeguarding and welfare processes. Qualifications in Housing, Property Management, Customer Service, Business Administration, or related disciplines. Safeguarding, Mental Health First Aid, First Aid, mediation, or conflict resolution training. Benefits Why Join Us? This is an opportunity to join a growing organisation where customer experience genuinely matters. You'll have the chance to shape and enhance the guardian journey, influence service improvements, and make a meaningful impact on the communities we support. If you're passionate about customer care, community engagement, housing, or resident services and enjoy solving problems while helping people thrive, we'd love to hear from you. Salary: £30,000 - £38,000 per annum Hours: Full-Time Travel: Occasional travel across the portfolio required

Property Disputes Solicitor (2-5 PQE) An exceptional opportunity has arisen for a Property Disputes Solicitor to join one of the South East's leading Real Estate Dispute Resolution teams. Recognised by both Legal 500 and Chambers & Partners, this specialist team advises an impressive client base including developers, investors, portfolio owners, retailers, financial institutions, charities and public sector organisations. The team is widely regarded as a market leader, handling complex and high-value disputes across both commercial and residential property matters. This is an opportunity to join a dedicated property disputes practice within a large, full-service law firm that combines the quality of work typically associated with major city firms with the culture, flexibility and career development opportunities of a leading regional practice. The Role As a Property Disputes Solicitor , you will manage your own caseload while supporting senior lawyers on larger and more complex matters. You will advise on a broad range of contentious property matters including: Commercial landlord and tenant disputes Business lease renewals Dilapidations and breaches of covenant Rent and service charge disputes Forfeiture, break notices and vacant possession claims Business rates matters Restrictive covenants and adverse possession claims Rights of way and boundary disputes Rights to light and telecoms disputes Development and overage disputes Construction-related property disputes Landlord and tenant insolvency matters You will also have the opportunity to contribute to networking, marketing and business development initiatives, helping to further strengthen your profile within the property sector. About You We are keen to speak with qualified solicitors who have: Approximately 2-5 years' PQE Experience in contentious commercial property matters, or a strong litigation background with a property focus A sound understanding of landlord and tenant legislation Excellent technical and drafting skills Strong commercial awareness and client relationship skills The ability to manage matters effectively and work to deadlines A collaborative approach and desire to contribute to a successful team environment Why Apply? This is an excellent opportunity for a Property Disputes Solicitor to join a highly respected team that consistently handles work well above its regional market peers. Highlights include: Band 1 Legal 500-ranked Property Litigation team High-quality and complex work across residential and commercial property disputes Exposure to major clients, developers, investors and household-name organisations Genuine career progression opportunities Structured mentoring and professional development programmes Hybrid working arrangements Private healthcare Enhanced family-friendly benefits Additional birthday leave A collaborative and supportive culture with an outstanding reputation for employee engagement The firm has built a reputation as an employer of choice, combining ambitious growth with a genuine commitment to wellbeing, inclusion and long-term career development. Its investment in people is reflected in industry-leading employee engagement scores and Investors in People Gold accreditation. If you are a Property Disputes Solicitor looking to work alongside recognised experts on complex, high-profile matters while developing your career within a supportive and progressive firm, we would be delighted to hear from you. Apply now for a confidential discussion regarding this Property Disputes Solicitor opportunity. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at (url removed)

A fantastic opportunity has arisen for an experienced Building Surveyor to join a well-established and highly respected property consultancy in Cornwall. This role would suit a Chartered Surveyor (or an experienced surveyor working towards chartership) looking to take on a varied workload across building pathology, expert witness matters, boundary disputes and professional surveying services. You'll be joining a busy team with an excellent reputation across Cornwall and the wider South West, working with a diverse client base ranging from private individuals and property owners to commercial clients and legal professionals. The practice is known for its expertise in building surveys, defect investigation, dispute resolution and expert witness work. This is an excellent opportunity for someone who enjoys technical surveying work, client interaction and the variety that comes with handling complex property matters. Key Responsibilities Undertaking a range of residential and commercial building surveys Carrying out building pathology and defect investigations Preparing expert witness reports and supporting dispute resolution matters Advising clients on boundary disputes and property-related issues Producing clear and concise technical reports Managing projects from instruction through to completion Building and maintaining strong client relationships Supporting junior team members where appropriate The Ideal Candidate Will Have MRICS qualified, or working towards chartership Strong experience within Building Surveying consultancy/private practice Excellent knowledge of building pathology and construction defects Experience preparing technical reports and client advice Strong communication and relationship-building skills A proactive and commercially minded approach Experience in expert witness work, dispute resolution or boundary matters would be advantageous Package & Benefits £55,000 - £65,000+ DOE Bonus potential Professional subscriptions paid Pension contribution Flexible working arrangements Ongoing professional development Clear progression opportunities within a growing practice If you'd like to hear more, get in touch with Max Condie on (phone number removed) for a confidential discussion, or apply directly.