20 jobs found

Chief Delivery Officer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Chatterton, Birmingham or Yeading. Salary: £69,501 per annum (You will also receive an additional allowance of Recruitment and Retention allowance of £15,000 per annum. Therefore, your total earnings will be £84,501) Vacancy Type: Permanent, Full Timeor Part Time Closing Date: Tuesday 30th June 2026 The Chief Delivery Officer is a key Digital and Data leader in DVSA, who is accountable for developing and delivering against DVSA s digital delivery strategy and capability and ensuring a focus on enhancing end-user experiences. Alongside the Director of Digital & Data (D&D), Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions of GB citizens and businesses every year right through to internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages £50m run (RDEL) budget and £10m of capital (CDEL) pa. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Lead DVSA s digital delivery function, shaping strategy, capability, and culture to deliver high-quality, user-focused services at national scale. Oversee large multidisciplinary teams, major budgets, and a complex portfolio of digital services used by millions. Drive transformation to agile, product-centric delivery, improve performance and resilience, and champion innovation. Build strong partnerships across government and suppliers to deliver efficient, secure, and continuously improving digital services that meet user and business needs. Your responsibilities will include, but aren t limited to: Lead DVSA s Digital & Data delivery function, setting strategy, vision, and direction Deliver large-scale, user-focused digital services used by millions annually Lead and develop multidisciplinary teams across engineering, design, and analysis Manage significant budgets and complex delivery portfolios Drive transformation to agile, product-centric and continuously improving ways of working Ensure reliable, secure, and resilient live digital services with strong performance outcomes Build strategic relationships across government, suppliers, and senior stakeholders Champion innovation, modern technologies, and data-driven decision-making to improve service Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Chief Delivery Officer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Chatterton, Birmingham or Yeading. Salary: £69,501 per annum (You will also receive an additional allowance of Recruitment and Retention allowance of £15,000 per annum. Therefore, your total earnings will be £84,501) Vacancy Type: Permanent, Full Timeor Part Time Closing Date: Tuesday 30th June 2026 The Chief Delivery Officer is a key Digital and Data leader in DVSA, who is accountable for developing and delivering against DVSA s digital delivery strategy and capability and ensuring a focus on enhancing end-user experiences. Alongside the Director of Digital & Data (D&D), Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions of GB citizens and businesses every year right through to internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages £50m run (RDEL) budget and £10m of capital (CDEL) pa. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Lead DVSA s digital delivery function, shaping strategy, capability, and culture to deliver high-quality, user-focused services at national scale. Oversee large multidisciplinary teams, major budgets, and a complex portfolio of digital services used by millions. Drive transformation to agile, product-centric delivery, improve performance and resilience, and champion innovation. Build strong partnerships across government and suppliers to deliver efficient, secure, and continuously improving digital services that meet user and business needs. Your responsibilities will include, but aren t limited to: Lead DVSA s Digital & Data delivery function, setting strategy, vision, and direction Deliver large-scale, user-focused digital services used by millions annually Lead and develop multidisciplinary teams across engineering, design, and analysis Manage significant budgets and complex delivery portfolios Drive transformation to agile, product-centric and continuously improving ways of working Ensure reliable, secure, and resilient live digital services with strong performance outcomes Build strategic relationships across government, suppliers, and senior stakeholders Champion innovation, modern technologies, and data-driven decision-making to improve service Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Chief Delivery Officer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Chatterton, Birmingham or Yeading. Salary: £69,501 per annum (You will also receive an additional allowance of Recruitment and Retention allowance of £15,000 per annum. Therefore, your total earnings will be £84,501) Vacancy Type: Permanent, Full Timeor Part Time Closing Date: Tuesday 30th June 2026 The Chief Delivery Officer is a key Digital and Data leader in DVSA, who is accountable for developing and delivering against DVSA s digital delivery strategy and capability and ensuring a focus on enhancing end-user experiences. Alongside the Director of Digital & Data (D&D), Chief Security, Data and Technology Officers, they will collectively lead a function of talented and ambitious individuals to drive digital transformation at DVSA. Every service DVSA delivers either is or is becoming digitally enabled, from the applications and processes for driving and vehicle tests accessed by millions of GB citizens and businesses every year right through to internal applications for internal users. Leading a growing team of around 70 FTE, covering a wide range of digital disciplines such as Business Analysts, Service Designers User Research and Delivery professional, the role holder has c8 direct reports and manages £50m run (RDEL) budget and £10m of capital (CDEL) pa. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Lead DVSA s digital delivery function, shaping strategy, capability, and culture to deliver high-quality, user-focused services at national scale. Oversee large multidisciplinary teams, major budgets, and a complex portfolio of digital services used by millions. Drive transformation to agile, product-centric delivery, improve performance and resilience, and champion innovation. Build strong partnerships across government and suppliers to deliver efficient, secure, and continuously improving digital services that meet user and business needs. Your responsibilities will include, but aren t limited to: Lead DVSA s Digital & Data delivery function, setting strategy, vision, and direction Deliver large-scale, user-focused digital services used by millions annually Lead and develop multidisciplinary teams across engineering, design, and analysis Manage significant budgets and complex delivery portfolios Drive transformation to agile, product-centric and continuously improving ways of working Ensure reliable, secure, and resilient live digital services with strong performance outcomes Build strategic relationships across government, suppliers, and senior stakeholders Champion innovation, modern technologies, and data-driven decision-making to improve service Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Job Title : Interim Commercial Lawyer Location : Oak Meadow, Leicester Duration : 2-3 months Mode : Hybrid (3-4 Days/Week) ROLE SUMMARY Reporting into the Chief Legal Officer, the successful candidate is expected to coordinate and help ensure the Legal function delivers 'best in class' service to the Group, with specific responsibility for day-to-day commercial legal support across the various functions within the Group and will play a key role in supporting contract drafting, negotiation, contract management, and wider commercial advisory work across the group, thereby ensuring that the Group remains legally compliant and that commercial and regulatory risk is mitigated effectively. SKILLS & ABILITIES Develop and maintain close working relationships across the business and take time to understand strategy and commercial goals Provide commercial legal support to businesses in the Group, including advice on tender proposals; contract drafting, review and negotiation; dealing with ad-hoc customer/supplier complaints General commercial legal advice. Providing advice on existing and proposed commercial arrangements Drafting commercial contracts and other commercial documents. Manage external advisors on discreet matters Support with the monitoring and communication of legal updates/training across the Group and advocate best practice Proactively drive continuous improvement in the wider legal team including the use of technology and other solutions to drive process improvements and manage risk. Commercial dispute resolution where necessary (pre-litigation). Ability to help raise the profile and influence of the legal function across the group. QUALIFICATIONS, EXPERIENCE, TECHNICAL SKILLS / KNOWLEDGE UK qualified solicitor with between 6 to 8 year's post qualification experience. Experience in a non-contentious commercial role. In-house exposure would be an advantage. This is a demanding role and will require somebody with substantial in-house experience to help navigate challenges. Always use these settings

Chief of Staff to the Chief Technology Officer (CTO) - 100,000 - 130,000 + Car + Bonus + Benefits Role Overview We are seeking a highly motivated, strategic, and commercially astute Chief of Staff to support our Chief Technology Officer (CTO) and the broader technology leadership team. This is a pivotal role that blends strategic planning, operational excellence, and executive advisory to enable the CTO to focus on high-impact priorities. As a trusted partner, you will drive alignment across the technology function, ensure effective governance, and represent the CTO in key internal and external engagements. You'll bring a strong understanding of technology, business drivers, and market trends, and be comfortable operating in a fast-paced, complex environment. This is a fantastic opportunity to join a large technology and digital team and organisation where Technology is at the very core of the business. Key Responsibilities Strategic Planning & Execution- Partner with the CTO to define, prioritise, and communicate the technology strategy and roadmap.- Translate strategic goals into actionable initiatives with clear timelines, owners, and success metrics.- Deliver high-quality insights and recommendations to support decision-making at the executive level. Operational Leadership- Lead the operating rhythm of the CTO function, including leadership meetings, quarterly planning, and performance reviews.- Oversee internal workflows and ensure alignment across engineering, product, data, and design teams.- Drive governance processes in collaboration with Finance, Risk, and other key stakeholders. Executive Support & Representation- Prepare high-quality presentations, briefing materials, and board-level documentation.- Represent the CTO in internal and external meetings, ensuring alignment and follow-through on decisions.- Provide a "temperature check" across the organisation, offering insight into areas requiring attention. Cross-Functional Collaboration- Act as a bridge between the CTO and other business units, ensuring clarity on priorities and dependencies.- Support budget planning, vendor management, and resource allocation in partnership with Finance and People teams. External Engagement & Thought Leadership- Shape and amplify the CTO's external presence through speaking engagements, media, and thought leadership content.- Draft speeches, blogs, and articles that reflect the CTO's vision and the company's strategic direction.- Monitor emerging technologies and market trends to inform internal strategy. Culture & Communications- Collaborate with internal communications, HR, and leadership to drive a cohesive culture and engagement plan.- Ensure internal communications are transparent, aligned, and inspiring across the technology organisation. Key Deliverables - Strategic board papers and functional strategy documents.- High-quality briefing packs and executive communications.- Governance and budget oversight documentation.- Project plans and delivery of key CTO-led initiatives. Essential Skills & Experience Proven experience in technology, strategy, operations, or executive communications.- Strong commercial acumen and understanding of business drivers. Proven ability to influence at senior levels and manage complex stakeholder relationships.- Exceptional written, verbal, and interpersonal communication skills. Strong analytical and problem-solving capabilities. Highly proficient in Microsoft Office (PowerPoint, Excel, Word, Teams). Experience with digital collaboration tools and agile ways of working.- Ability to work with integrity, discretion, and sound judgment. Key Interfaces- CTO and Technology Leadership Team Executive Assistants and Business Managers- Finance, People, and Communications Teams- External partners, vendors, and industry peers What Success Looks Like The CTO is enabled to focus on strategic priorities with confidence in operational execution. The technology organisation operates with clarity, alignment, and efficiency. The CTO's external visibility and influence are elevated through impactful engagements. The Chief of Staff is a trusted advisor, internal operator, and external amplifier of the CTO's vision. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Finance Business Partner Location: Office based Contract: Maternity Cover Hours: Flexible Reporting to: CEO Level: Senior / Executive Leadership Team Role Overview As Finance Business Partner, you will play a pivotal role in providing financial insight, supporting strategic initiatives, and driving business performance accross the company. Reporting directly to the Chief Financial Officer, you will act as a trusted adviser to operational leaders and senior stakeholders, ensuring financial and operational data is translated into clear, actionable insights. This is a highly collaborative and commercially focused role, giving you the opportunity to influence decision-making at a strategic level while driving improvements to financial processes and systems. Key Responsibilities Act as a business partner to operational teams, providing financial insight, challenge, and support for decision-making Lead the budgeting and forecasting process for designated business areas, ensuring alignment with company strategy Monitor performance using financial and non-financial KPIs, highlighting trends, risks, and opportunities Deliver accurate and timely management reporting to inform strategic decisions Support financial accounting processes, ensuring compliance with reporting standards and internal controls Collaborate with cross-functional teams on commercial initiatives and strategic projects Drive process improvements to enhance efficiency, accuracy, and consistency of reporting Analyse operational and financial data to support cost control, efficiency, and profitability Promote the effective use of systems and technology to improve reporting and analysis Experience Required CIMA qualification (or equivalent experience) Proven experience as a Finance Business Partner or in a commercially focused finance role Strong data analysis skills with advanced Excel; ERP or financial systems knowledge desirable Ability to present complex financial data clearly to non-financial stakeholders Proactive approach with excellent problem-solving and process improvement skills Strong communication and relationship-building abilities, with the confidence to challenge constructively Analytical mindset with high attention to detail

Director of Operational People Services City St George's, University of London Attractive salary & benefits Build the operational foundations of a modern People service City St George's, University of London is seeking to appoint a Director of Operational People Services to lead the next stage of development in its People Directorate. This is a significant opportunity to join a newly formed university at an important point in its evolution. Created through the merger of City, University of London and St George's, University of London, City St George's has brought together two distinctive institutions with shared ambition, strong professional purpose and deep civic impact. The People Directorate has a central role to play in supporting that next chapter. The University is strengthening its operational HR foundations, modernising processes, embedding better use of systems and building greater confidence in people management across the organisation. Reporting to the Chief People Officer, the Director of Operational People Services will lead a broad portfolio covering People Operations, Employee Relations and Policy, People Systems, Global Mobility, reward and related services. The successful candidate will help strengthen service standards, lead the continued implementation of technology and develop the standard operating procedures, workflows and process improvements needed to support a modern service. They will also help move the University towards a clearer tiered model of support, with greater use of self-service, clearer routes for advice and stronger manager accountability. We are looking for a senior HR leader with a strong track record in complex People operations and HR service delivery. You will bring experience of leading multi-disciplinary teams, improving service quality, managing employee relations and policy, working with people systems and delivering practical change in a complex environment. Experience of higher education would be highly valuable. The University is particularly interested in candidates who understand academic environments, institutional governance, employee relations in a unionised context and the importance of building trust with senior academic and professional services leaders. This is a demanding and high-impact role. It will suit someone who brings structure, sound judgement and the credibility to balance day-to-day operational delivery with longer-term transformation. You will be joining City St George's at a moment when the operational strength of the People Directorate will make a direct contribution to the University's future success. To find out more, please visit: The closing date for applications is midday on Monday 13 July 2026 City St George's is committed to equity, diversity and inclusion, academic freedom, freedom of speech and sustainability. The successful candidate will share these commitments and bring inclusive, collaborative leadership to a role that offers significant opportunity to shape the next phase of research and innovation at a distinctive, ambitious and outward-facing university.

Lead a new ICT service and digital transformation that improves services, strengthens resilience, and delivers better outcomes for residents. We're all in for our residents, our communities, and each other. At the Royal Borough of Kensington and Chelsea (RBKC), we are committed to becoming the best Council for the communities we serve. Guided by our values of integrity, respect, putting communities first, and working together, we deliver services across one of London's most distinctive and diverse boroughs. Home to globally recognised cultural institutions, internationally connected communities, and neighbourhoods of striking contrast and character, RBKC serves more than 150,000 residents across one of London's most dynamic boroughs. In the wake of the Grenfell tragedy, our commitment to residents has only deepened. We continue to listen, learn, and drive meaningful change, ensuring residents remain at the centre of every decision we make. Technology, digital innovation, and data are central to our future. RBKC is delivering a significant programme of transformation, investing in modern infrastructure, cyber resilience, digital capability, and better use of data to create services that are more responsive, efficient, and focused on residents. At RBKC, we want to use technology to improve the resident experience, modernise services, strengthen resilience, and free up resources for the services that matter most. As our Chief Information Officer, you will lead this agenda with strategic clarity, sound judgement, and a strong commitment to innovation, public service, and better outcomes across the borough. This is a rare opportunity to shape the future of a high-profile borough, lead meaningful transformation, and make a visible difference to residents, staff, and communities. The Opportunity Reporting to the Strategic Director of Grenfell Partnerships, Communities and Transformation, you will provide strategic leadership across the Council's digital, data, and technology services, ensuring investment supports corporate priorities and delivers a clear benefit for residents. You will lead the delivery of RBKC's Digital, Data and Technology Strategy, with oversight of IT operations, cyber security, enterprise architecture, digital transformation, and data governance across the organisation. This is a high-profile leadership role requiring credibility, sound judgement, and the ability to operate confidently in a politically sensitive environment. You will build trusted relationships with elected Members, Executive Directors, partners, suppliers, and residents, while communicating complex issues with authority and clarity. You will play a central role in shaping how the Council works in the future, using technology to improve services, strengthen resilience, and deliver lasting benefits for residents and staff. You will provide visible and inclusive leadership, inspiring multidisciplinary teams, embedding digital thinking across the organisation, and fostering a culture of innovation, collaboration, and continuous improvement. Key Responsibilities • Lead the delivery of RBKC's Digital, Data and Technology Strategy, aligning investment with corporate priorities, resident outcomes, and service improvement • Provide strategic leadership across IT operations, cyber security, enterprise architecture, digital transformation, and data governance • Work in close partnership with the Executive Leadership Team and elected Members to support the Council's wider ambitions • Oversee a complex supplier and contract landscape, ensuring value for money, strong governance, and effective risk management • Champion the use of data and insight to support better decision-making across the organisation • Lead and develop a multidisciplinary ICT function that delivers strong performance and continuous improvement • Strengthen the Council's cyber security posture and organisational resilience in response to an increasingly complex threat environment • Foster a collaborative culture that supports excellent performance, innovation, and strong outcomes for residents About You You will be an accomplished technology leader with significant senior experience across digital, data, and technology functions within a complex organisation. You will bring a strong track record of leading organisation-wide digital transformation, alongside deep expertise in cyber security, IT operations, enterprise architecture, and data governance. You will combine strategic and operational leadership with the ability to influence at Executive Director and Member level, build trusted relationships, and translate complex technical issues into clear, accessible advice. Alongside technical credibility, you will bring a collaborative leadership style grounded in our values and a clear commitment to public service, continuous improvement, and better outcomes for residents. If you share our ambition to build an inclusive, innovative organisation that keeps residents at the centre, we would welcome your application.

Chief Technology Officer (CTO) Location: North East England (Hybrid) Salary: Competitive + Executive Benefits Package The Opportunity We are seeking an experienced and commercially minded Chief Technology Officer (CTO) to lead the technical strategy, innovation and service development of a growing technology business. This is a hands-on leadership role requiring a blend of technical expertise, strategic thinking and commercial awareness. You will play a key role in shaping the future direction of the business, ensuring technology remains at the heart of service delivery, customer success and business growth. You will be responsible for driving technical excellence, developing high-performing teams and identifying opportunities to leverage emerging technologies to create value for customers. Key Responsibilities: Technology Strategy & Leadership Define and execute the organisation's technology strategy and roadmap Ensure technology services align with business objectives and customer requirements Identify emerging technologies and opportunities for innovation Drive continuous improvement across technical operations, service delivery and customer outcomes Act as the senior technical authority within the business Service & Solution Development: Oversee the development and evolution of managed services, cloud, cyber security and modern workplace offerings Ensure technical solutions remain competitive, scalable and commercially viable Work closely with sales and customer success teams to support solution design and customer engagement Contribute to the development of new service offerings, including AI and automation capabilities Support strategic customer engagements and technical escalations where required Leadership & Team Development Lead, mentor and develop technical teams across infrastructure, cloud, security and professional services Foster a culture of accountability, innovation and continuous learning Support succession planning and talent development initiatives Ensure teams possess the skills and capabilities required to support future growth Customer & Commercial Engagement Build trusted relationships with customers, partners and vendors Support business development activities through technical leadership and solution expertise Participate in customer strategy discussions, workshops and presentations Ensure technical decisions support both customer outcomes and commercial objectives Governance & Operational Excellence Maintain oversight of technical standards, security frameworks and best practices Ensure compliance with relevant regulatory and industry requirements Manage technology risk and support business continuity initiatives Drive operational efficiency through automation, standardisation and process improvement Skills & Experience (Essential): Proven leadership experience within an MSP, technology services or consultancy environment Strong technical background across cloud, infrastructure, cyber security and modern workplace technologies Experience developing and executing technology strategies Demonstrable success leading technical teams and driving organisational growth Strong stakeholder management and communication skills Commercial awareness with the ability to align technology investments to business outcomes Experience supporting customer-facing technical engagements Desirable Experience within a Microsoft-focused technology environment Knowledge of Azure, Microsoft 365, Modern Workplace and AI technologies Experience developing managed service offerings Exposure to mergers, acquisitions or business transformation programmes Relevant technical or leadership certifications What Success Looks Like Success in this role goes beyond maintaining technology. You will help shape the future direction of the business, ensuring customers continue to receive innovative, secure and high-quality technology services whilst supporting the organisation's growth ambitions. You will be responsible for building a technology function that is scalable, commercially aligned and recognised as a trusted advisor to customers. Personal Attributes Strategic thinker with a strong commercial mindset Natural leader who inspires confidence and trust Passionate about technology and innovation Customer-focused and solutions-oriented Comfortable operating at both strategic and operational levels Driven by continuous improvement and business growth Why Join? This is an opportunity to play a pivotal role within an ambitious technology business at an exciting stage of growth. You'll have the autonomy to influence strategy, shape technical direction, develop high-performing teams and help define the future of the organisation's technology offering.

The Pre-sales Director is a senior leadership role responsible for the development, governance, and ongoing evolution of the organisation's service and technology portfolio. Reporting to the Chief Operating Officer, the role ensures that the organisation's portfolio of services and solutions is clearly defined, aligned with strategic priorities, and effectively positioned to support sales engagement and end-to-end operational delivery. The Pre-sales Director provides leadership across both Portfolio Management and Pre-Sales functions, ensuring customer requirements are translated into robust, commercially viable solutions and that services are developed with clear operational frameworks. The role works cross-functionally with Strategy, Marketing, Sales, and Service Delivery leadership to ensure the portfolio remains aligned with customer needs, operational capability, and market demand. Main Duties and Responsibilities Provide strategic leadership for the development and management of the organisation's portfolio of services and solutions, ensuring corporate strategy is translated into clearly defined, commercially viable offerings that can be positioned in the market and delivered by operational teams. Oversee the life cycle management of portfolio offerings from concept and development through commercialisation, adoption, optimisation, and retirement. Lead and develop the organisation's Pre-Sales capability, including Solution Architects, Pre-Sales Consultants, and Pre-Sales Operations, ensuring a consultative, client-focused approach that supports sales engagement and solution development throughout the customer life cycle. Establish governance frameworks and best practices for solution design, ensuring proposals are robust, commercially sound, and aligned with operational delivery capability. Ensure consistent pre-sales engagement across the sales life cycle, including discovery, solution design, demonstrations, proof-of-concept activities, and responses to bids and proposals. Work closely with Sales leadership to support effective go-to-market execution and ensure strong collaboration between Sales and Pre-Sales teams throughout the opportunity life cycle. Provide leadership and oversight for proposal development and technical responses to bids, ensuring high-quality and consistent submissions. Ensure services and solutions are developed with appropriate operational frameworks, documentation, and implementation guidance to enable consistent delivery by operational teams. Work closely with Service Delivery leadership to ensure service readiness, operational capability, and life cycle considerations are incorporated into portfolio development. Support the Sales organisation by ensuring the portfolio is clearly defined, appropriately packaged, and supported with relevant solution frameworks, documentation, and collateral. Work with senior stakeholders and Subject Matter Experts to ensure portfolio development reflects technology direction, innovation, and organisational priorities. Maintain oversight of the technology and supplier ecosystem that underpins the portfolio, ensuring alignment with organisational strategy and service capability. Act as a key stakeholder in the processes and systems that support the life cycle from opportunity through to service delivery and revenue realisation. Monitor portfolio performance, service adoption, and market relevance, identifying opportunities for improvement and evolution. Work with supplier management functions to ensure vendors supporting the portfolio deliver value and align with strategic objectives. Essential Skills and Qualifications Significant experience in portfolio management and pre-sales, solution architecture, or related leadership roles. Proven leadership experience managing multidisciplinary teams across portfolio management, pre-sales, and/or solution architecture functions. Strong understanding of Contact Centre, Network Services, Customer Experience, and related enterprise technology solutions. Experience translating organisational strategy into clearly defined services, solutions, and go-to-market propositions. Strong commercial and strategic thinking, with the ability to balance customer requirements, market opportunities, and operational delivery capabilities. Strong understanding of consultative pre-sales methodologies, including discovery, solution design, and bid/proposal development. Experience defining and managing service portfolios, including life cycle management, service definition, and portfolio evolution. Ability to work effectively with Marketing, Sales, Commercial, and Service Delivery leadership to support successful sales engagement and service delivery. Excellent stakeholder management, communication, and influencing skills, with the ability to operate effectively at senior leadership level. Understanding of industry frameworks and standards, including IT service management, information security, cyber security, and compliance frameworks. Experience within managed services, systems integration, customer experience technology, or similar technology-enabled service environments is desirable. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Job Title: Interim Commercial Lawyer Location: Oak Meadow, Leicester Duration: 2-3 months Mode: Hybrid (3-4 Days/Week) ROLE SUMMARY Reporting into the Chief Legal Officer, the successful candidate is expected to coordinate and help ensure the Legal function delivers 'best in class' service to the Group, with specific responsibility for day-to-day commercial legal support across the various functions within the Group and will play a key role in supporting contract drafting, negotiation, contract management, and wider commercial advisory work across the group, thereby ensuring that the Group remains legally compliant and that commercial and regulatory risk is mitigated effectively. SKILLS & ABILITIES Develop and maintain close working relationships across the business and take time to understand strategy and commercial goals Provide commercial legal support to businesses in the Group, including advice on tender proposals; contract drafting, review and negotiation; dealing with ad-hoc customer/supplier complaints General commercial legal advice. Providing advice on existing and proposed commercial arrangements Drafting commercial contracts and other commercial documents. Manage external advisors on discreet matters Support with the monitoring and communication of legal updates/training across the Group and advocate best practice Proactively drive continuous improvement in the wider legal team including the use of technology and other solutions to drive process improvements and manage risk. Commercial dispute resolution where necessary (pre-litigation). Ability to help raise the profile and influence of the legal function across the group. QUALIFICATIONS, EXPERIENCE, TECHNICAL SKILLS/KNOWLEDGE UK qualified solicitor with between 6 to 8 year's post qualification experience. Experience in a non-contentious commercial role. In-house exposure would be an advantage. This is a demanding role and will require somebody with substantial in-house experience to help navigate challenges.

Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent

VP of Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently) Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role. The successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth. The business is in a strong position. Customer numbers continue to grow, operational performance is healthy and there are no major fires to fight. They are not looking for someone to come in and create layers of process or unnecessary bureaucracy. Instead, they're looking for someone who can scale what already works, improve collaboration between departments and continue enhancing the customer experience as the business grows. Current Operational Environment Supporting 20,000 customers across 11 countries Handling approximately 6,000 inbound customer enquiries per week Global support operation with local market representation Current contact mix of 70% live chat, 15% phone and 15% email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight of customer-facing operational services and fulfilment functions What You'll Be Responsible For Leading and developing four global department heads Creating alignment across Support, Retentions, Production and B2B Operations Scaling operational functions as customer numbers continue to grow Driving improvements in customer experience and customer satisfaction Developing and enhancing customer support strategy Improving service delivery, operational performance and efficiency Identifying opportunities to streamline customer journeys Building a more proactive retention function Reducing customer churn and improving customer lifetime value Using data and insight to drive operational decision-making Ensuring departments work collaboratively towards common business goals Supporting the business through continued international growth Introducing structure and best practice without reducing agility What We Are Looking For This role could suit someone currently operating as: Head of Customer Support Head of Customer Service Director of Customer Operations Director of Customer Experience Head of Customer Success Operations Senior Operations Director VP of Customer Operations The ideal person will have experience leading sizeable customer-facing teams within a fast-paced technology, SaaS, or service-led environment. (B2B or B2C) You'll be commercially aware, customer-focused and comfortable operating through managers rather than directly managing large frontline teams. Most importantly, you'll understand how to scale customer operations whilst maintaining a positive customer experience and strong business performance. This is a rare opportunity to step into a broad operational leadership role where customer support sits firmly at the heart of the business and where you'll have genuine influence over how the organisation evolves over the coming years and have a clear career development path to C suite.

Customer Growth Director London Customer Success Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence, driving revenue growth and real competitive edge across Financial Services, Insurance, Healthcare, Retail, and beyond. It's proven and scaling in our first vertical. Now we're pushing into new sectors with serious upside. Delivering the tech is easy. Changing client behaviour is hard. That's this job. The title says it all: drive growth in customer value, and ours follows. What You'll Build You'll own the client relationship, adoption, and commercial growth of CGS across our new-vertical client base, inside Customer Success. Not traditional Customer Success. Not a standard Business Director role either. It's growth, adoption and value-realisation: getting clients thinking and operating differently, with measurable results to show for it. You're the senior, consistent face of the business, close to clients and credible in the room. Not maintenance. Changing how clients understand and create growth. Day to day, you'll: - Own senior, multi-stakeholder relationships. Be the first call for a client's growth and marketing leadership - Challenge assumptions and reshape how clients think about growth and customer value - Run the room: chair conversations, flag strategic implications, course-correct early - Drive adoption and behaviour change, not just delivery - Turn insight into action: activation, decisions, measurable outcomes - Bridge the recommendation engine, client CRM teams, and leadership - Own net revenue retention: expansion through value, with an early eye on churn - Keep a steady cadence of value reviews, roadmaps and QBRs How You'll Operate You'll own the framework behind turning a deployed system into growing customer value: - Relationship ownership. Credible from C-suite to working level - Changed thinking. Challenge assumptions, reshape how growth is measured - Adoption and change. Drive usage and behaviour, not just delivery - Activation. Turn insight into operational decisions and real growth - CRM fluency. Enough to direct deployment, not implement it - Commercial growth. Own NRR, expansion through value, early churn warning - Operating cadence. Planned reviews, not reactive firefighting - Voice of the customer. Feed adoption patterns back into product This is about changed thinking: clients who operate differently, see the value, and buy more because of it. The Value Realisation Loop Every new-sector deployment teaches us something: which value levers land, how the system flexes, what separates renewal from drift. You'll feed that back, separating the repeatable playbook from one-off specifics. This is the strategic edge of the role, and as the team grows, a real path into broader Customer Success leadership. What You Bring Experience: - Strong CRM/growth understanding helpful. You simplify the levers for clients rather than implementing them - Led adoption, behaviour change, and operational transformation. You've changed how a client operates, not just delivered to them - A strategic Business Director who uses insight to shape thinking and deliver structured value - Growth, transformation or consultancy background as much as CRM/martech. Ad-platform or media experience alone won't cut it - Owned senior relationships at sponsor/C-suite level. You're the first call - Grown accounts through demonstrated value, not goodwill - Comfortable with AI-assisted decision tools and AI-enabled workflows How you work: - You create changed thinking, challenging senior stakeholders on how growth is measured - Hands-on and present, not an occasional-escalation manager - You control the room without friction - Genuine drive. You chase outcomes rather than waiting to be tasked - You think in outcomes and usage, not deliverables - NRR, expansion, and churn risk are real to you Bonus: - Regulated or considered purchase sector experience: financial services, insurance, pharmacy - NRR-led customer success in a platform/SaaS business - Experience taking a product into new sectors - Comfortable alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology and Strategy. A senior leadership hire in a high-growth business, with a genuine path to broader Customer Success leadership.

Executive Assistant to the Chief Scientific Officer Location: Hybrid - Central London (2 days per week), Stevenage, Hertfordshire (1 day per week), Home-based (2 days per week) Contract Type: Permanent, Full-Time Salary: Competitive salary plus excellent benefits package We are delighted to be partnering with an innovative and growing Life Sciences organisation to recruit an experienced Executive Assistant to provide dedicated support to their Chief Scientific Officer (CSO). This is a unique opportunity for a highly organised, proactive, and professional Executive Assistant who thrives in a fast-paced environment and enjoys working at senior executive level. The successful candidate will play a pivotal role in optimising the CSO's time, ensuring smooth day-to-day operations and enabling them to focus on key strategic priorities. To be considered for this role, candidates must have recent experience working within the Life Sciences, Scientific, or related sector. Key Responsibilities Provide comprehensive and proactive diary and calendar management for the CSO, ensuring effective prioritisation of commitments. Manage and monitor the CSO's inbox, implementing and maintaining an effective email triage system. Act as a key point of contact, managing enquiries efficiently, prioritising communications, and proactively resolving issues to support seamless daily operations. Coordinate all aspects of internal and external meetings, including scheduling, room bookings, visitor management, and catering arrangements. Organise complex travel arrangements, including transportation, accommodation, itineraries, and expense management. Attend meetings, prepare accurate minutes, track actions, and follow up with stakeholders to ensure timely completion of deliverables. Serve as the primary liaison between the CSO and internal teams, external partners, and key stakeholders, fostering strong and effective working relationships. Ensure the CSO is fully briefed on upcoming commitments, providing timely updates and anticipating requirements ahead of meetings and events. Collaborate closely with Executive Assistants and Personal Assistants across the organisation to share best practices, improve processes, and provide support and cover when required. Support and lead on ad hoc projects and additional responsibilities, demonstrating flexibility and initiative. Mentor and support a PA/Administrator within the wider administrative team. Candidate Profile The ideal candidate will possess: Significant experience as an Executive Assistant supporting senior executives or board-level leaders. Recent or current experience within the Life Sciences, Scientific, Pharmaceutical, Biotechnology, or related sectors. Advanced proficiency in Microsoft Office applications. Exceptional organisational and time management skills. Excellent written and verbal communication abilities. The ability to manage multiple priorities and perform effectively under pressure. Strong problem-solving and decision-making capabilities. A proactive, energetic, and solutions-focused approach. Excellent stakeholder management and relationship-building skills. Benefits In return, our client offers an outstanding rewards package, including: Highly competitive salary Annual performance bonus Flexible benefits package 31 days annual leave plus bank holidays Pension scheme Life assurance Private healthcare This is an exceptional opportunity to join a leading organisation within the Life Sciences sector and work closely with a senior executive in a highly visible and influential role. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Chief Operations Officer (Interim 12-Month FTC) CUSTOMER SUPPORT OPERATIONS CONSUMER ELECTRONICS Transform Customer Experience Shape Strategy Deliver Lasting Impact West Midlands c. £130,000 + bonus + excellent benefits Immediate start This is your opportunity to build something exceptional If you re a senior CUSTOMER SUPPORT OPERATIONS leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale. You ll step into a true blank sheet environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across the UK and Europe creating a best-in-class B2B2C experience. This isn t about incremental improvement. It s about meaningful, visible change. Why this role stands out End-to-end ownership Shape strategy and execution across technical support, warranty, compliance, and supply chain Real transformation mandate Lead organisational and operational change across multiple markets Executive influence Work directly with the Managing Director and board to define future direction Strong foundations Join a business with outstanding products and brand reputation, ready for operational excellence to match Immediate impact Your work will be visible, valued, and business-critical from day one What you ll be doing You ll lead a large, multi-functional team and take full accountability for delivering a seamless, high-performing customer experience. Your focus will include: Designing and executing a customer-first operational strategy Transforming and scaling technical support and service delivery across UK & Europe Embedding a culture of accountability, performance, and continuous improvement Aligning operations with regulatory, compliance, and quality standards Developing leadership capability and building a high-performing, motivated team About you You re an experienced, commercially minded leader who combines strategic vision with hands-on delivery. You are likely to be: A proven executive in customer support operations within a technical products/engineering service environment Experienced in leading transformation and scaling support functions Comfortable navigating complex, multi-market operations A strong communicator who can influence at board level while engaging frontline teams Energised by challenge, pace, and the opportunity to make a lasting impact Above all, you bring the drive and credibility to lead change and deliver results quickly. About the business You ll be joining a market-leading manufacturer of innovative, IoT-connected products, backed by a global technology group. The business is known for product excellence and industry leadership and is now investing in making its customer experience equally outstanding. What you ll gain The chance to lead a high-profile transformation programme A role with genuine autonomy, visibility, and influence A collaborative and forward-thinking leadership team Competitive salary, bonus, and benefits package The opportunity to leave a lasting operational legacy Interested? If you re ready to take on a high-impact interim leadership challenge and deliver real change, we d love to hear from you. Please submit your CV, including current remuneration, quoting reference: 10424

Business Development Manager New Business Hybrid Working 1 Day Office / 4 Days Home-Based Competitive Basic Salary + Uncapped Commission Exceptional Long-Term Career Progression We're looking for an ambitious, commercially driven Business Development Manager to join a highly respected and established organisation in a newly created role. This opportunity is ideal for a proven new business professional from a SaaS, solutions-based, consultancy, learning & development, HR technology, or professional services background who has successfully sold into larger organisations and knows how to engage senior decision-makers. You'll be comfortable operating at a strategic level, building relationships with HR Directors, Chief People Officers, Learning & Development leaders, and other senior stakeholders. Most importantly, you'll have a track record of opening doors that others can't, creating opportunities, and converting them into long-term commercial partnerships. This is a genuine growth opportunity where you'll have the autonomy to shape your own success while contributing to the future growth of the business. You'll be responsible for identifying, engaging and winning new clients, developing a strong pipeline of opportunities, and driving revenue growth through a consultative, solution-led sales approach. Key responsibilities include: Proactively generating new business opportunities through targeted outreach, networking, referrals and strategic prospecting Building relationships with senior HR, People, Talent and Learning & Development leaders Identifying organisational challenges and positioning tailored solutions that deliver measurable value Managing the full sales cycle from initial engagement through to negotiation, close and onboarding Building and maintaining a robust pipeline of qualified opportunities Collaborating with internal stakeholders to deliver exceptional client outcomes Consistently achieving and exceeding sales targets and performance objectives About you - to be successful, you'll bring: A proven track record of winning new business within a SaaS, solutions-based, consultancy or consultative sales environment Experience selling into medium to large organisations with significant budgets and multiple stakeholders Demonstrable success engaging and influencing senior decision-makers including HR Directors, Chief People Officers, Learning & Development Directors and senior leadership teams The ability to create opportunities where none currently exist and confidently open doors at executive level A highly self-sufficient, proactive and resilient approach Strong commercial awareness, negotiation and relationship-building skills Experience managing complex sales cycles and multiple stakeholder relationships Why? Established, respected and growing organisation Newly created role with the opportunity to make a genuine impact Hybrid working 4 days home-based, 1 day in the office Uncapped commission structure Significant long-term career progression opportunities Supportive and collaborative culture If you're a high-performing business development professional who thrives on creating opportunities, building senior-level relationships and winning new business, we'd love to hear from you. Please note: due to volume, we are unable to respond to unsuccessful applications.

Welcome to ASK BOSCO , thanks for stopping by Let s pause for a second. Before we talk perks, equity, or growth stats, let s flip the script. This isn t about us. Not yet. This is about you: • What s driving your search right now, what s prompting you to take the next big step in your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. Now let us introduce you to something special, a chance to join us as VP of Engineering at ASK BOSCO as we build the foundations for our next phase of hyper-growth. By the end, if it doesn t feel like the right fit, no worries. But if you feel that spark, the same one we ve got, this could be the start of something extraordinary. The Role at a Glance: VP of Engineering (Python) Hybrid Leeds HQ, 2 Days per Week £120,000 + Equity Potential Plus Benefits: 4-day week, 23 days annual leave + bank holidays, health insurance, retail & leisure perks, electric car scheme Values & Culture: Outstanding Company to Work For 2024 Company: AI-powered marketing analytics platform Pedigree: Visionary Founder. Backed by renowned tech entrepreneurs, including co-founder of SkyScanner. Profits with Purpose 10% of profits donated to 1moreChild orphanage annually Markets: Marketing & eCommerce Agencies, eCommerce retailers Your Expertise: You re a proven engineering leader with deep experience in building, scaling, and managing cross-functional tech teams: data engineers, data scientists, data analysts, and developers. You ve led teams through transformational growth, delivering stable, scalable SaaS products that retain and delight customers. You understand what it takes to grow a business from early-stage traction to a large-scale, enterprise-grade platform, and you re ready to lay the technical foundations for our next phase of hyper-growth. You also bring strong experience managing infrastructure partners, confidently navigating and shaping these critical relationships. This isn t a back-seat role. You ll be hands-on where it counts, partnering with the Chief Product Officer to drive delivery, scalability, and long-term success. You ll guide senior stakeholders with clear, data-driven insights, helping keep the roadmap on track in a fast-moving, idea-driven environment. What You ll Be Driving: • Drive technical execution: Deliver and enhance our architecture, infrastructure, and product roadmap to ensure scalable growth and high-performing solutions. • Lead the team: Mentor and grow data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with day-to-day execution. • Drive enterprise-grade excellence: Embed best-in-class engineering practices agile, CI/CD, DevOps, security-first design across teams. • Champion scalability: Build products and systems that can grow globally and support tens of thousands of customers. What You ll Bring: • Experience as VP of Engineering, CTO, or senior technical leader in a high-growth or Series A-stage company. • Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational growth, scaling teams and products successfully. • Excellent communication - bridging tech, product, and commercial discussions seamlessly. • Customer-first mindset - building products that retain and delight users. This is a role for someone who s been there, done it, and is ready to do it again with more ownership, autonomy, and impact than ever before in a fast-paced, high-growth environment. Inclusive Culture At ASK BOSCO , everybody is invited with open arms. We embrace diversity in all forms race, gender, age, sexual orientation, disability, and beyond. Our mission is stronger when everyone can bring their authentic selves to work. Can you see yourself building the tech engine that drives our next phase of hyper-growth? If high-impact, high-growth, and hands-on leadership excites you, let s make it happen. Apply now and let s talk. P.S. Did we have you at the four-day week? Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.