33 jobs found

Technical Graduate - Service Advisory 2026 Position Description At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of , you'll join a community of graduates who are turning ambition into action and possibility into progress. As a CGI Technical Graduate you'll be trusted with responsibility from the start. helping clients improve how technology services are designed, delivered, and experienced. Working across Service Management, SIAM, user experience, AI-enabled service improvement, and enterprise tooling including ServiceNow and Freshworks, you'll support projects that drive real business impact. Your future duties and responsibilities In this role, you will support service transformation and improvement initiatives across a range of client projects. You'll collaborate with technical teams, stakeholders, and service specialists to improve processes, enhance user experiences, and contribute to the delivery of effective and efficient services You will: You'll gain exposure to Service Management, SIAM, ITILv4, continual service improvement, and enterprise service management tooling while building confidence in stakeholder engagement and consulting delivery. Support service management and transformation projectsCollaborate with clients, stakeholders, and delivery teamsContribute to service improvement and user experience initiativesAnalyse service data and operational insightsSupport continual service improvement activitiesDevelop knowledge of SIAM, ITILv4, and enterprise toolingCommunicate ideas and recommendations clearly and professionallyBuild strong working relationships with clients and colleaguesEvery contribution you make will help deliver outcomes with lasting impact. Locations Technical Graduate - Service Advisory roles are available in London and Leeds. As CGI is a consultancy, you may be required to work in different locations, so flexibility and a willingness to travel are key. Why Join Us? At CGI, you'll be part of a culture that celebrates diversity, inclusion, and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You'll also join our Student Kick-start Initiative, where you'll collaborate with other graduates on creative projects that deliver impact beyond your day-to-day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard, and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Benefits Along with a competitive salary and a £1000 joining bonus, you'll enjoy benefits that support every stage of your journey. You'll share in CGI's success through our matched share scheme, have access to private healthcare, well-being programmes, and professional training, and build financial security with a competitive pension. Beyond the day job, you'll connect with others through graduate networks, diversity groups, and social clubs that make your time at CGI both rewarding and enjoyable. Required qualifications to be successful in this role We're seeking ambitious graduates who are passionate about technology and eager to apply their skills to projects that make a real difference. You'll bring a strong academic background in STEM, curiosity to explore new ideas, and flexibility to take on diverse projects across the UK. You should have: A minimum 2:2 degree in computer science, engineering, physics, maths, or a related STEM field (some roles may require a 2:1).Passion for technology and innovation, with a problem-solving mindset.Ability to collaborate effectively within teamsConfident and professional approach with clients and stakeholdersFlexibility to travel and work on projects across the UK.Eligibility for Baseline Personnel Security Standard (BPSS) clearance, with many roles requiring higher National Security Vetting (typically 5-10 years of continuous UK residency). Skills we value include: Awareness of ITIL, SIAM, ServiceNow, or FreshworksAwareness of Agile or iterative ways of working Interest in service improvement and user experience Interest in IT Service Management, Digital Transformation, or Service Operations Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Executive Resolutions Specialist Red Recruitment is recruiting an Executive Resolutions Specialist to join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As an Executive Resolutions Specialist, you will take ownership of customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer experience. Benefits & Package for an Executive Resolutions Specialist: Salary : 29,000 - 33,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity Pay Salary sacrifice schemes including pension, cycle to work, and electric car leasing Private medical cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Executive Resolutions Specialist: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions, and stakeholder feedback Work closely with technical and operational teams to identify issues, validate findings, and agree appropriate resolutions Identify root causes and support the implementation of both immediate corrective actions and long-term preventative measures Prepare clear and professional written responses, translating technical information into customer-friendly language Provide structured resolution plans, including corrective actions, timescales, and service recovery solutions where appropriate Maintain accurate records of complaint cases, actions taken, and outcomes for reporting and audit purposes Act as an escalation point for complex customer issues, including service disruptions, contractual disputes, and high-priority complaints Manage customer expectations through regular communication and proactive updates Support senior stakeholders by preparing case summaries, timelines, and briefing information for complex complaints Collaborate with internal teams to ensure complaint resolution activities are prioritised and delivered effectively Identify trends, risks, and opportunities for service improvement through complaint analysis and reporting Ensure complaint handling activities comply with relevant regulations, contractual obligations, and internal policies Deliver a positive customer experience that helps rebuild trust and confidence, even in challenging situations Key Skills and Experience of an Executive Resolutions Specialist: Previous experience handling complaints, escalations, or customer resolutions within a regulated industry Excellent written communication skills with the ability to simplify complex or technical information Strong analytical, investigative, and problem-solving abilities Experience working across multiple departments to achieve successful customer outcomes Ability to remain calm, professional, and customer-focused when managing challenging situations Strong stakeholder management and relationship-building skills Excellent organisational skills with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role and are interested in joining a growing organisation, please apply now! Red Recruitment (Agency)

ServiceNow Integration Specialist 6 - 12 months initially Remote 600 per day inside IR35 - Umbrella only Eligible for SC clearance Role description We are seeking a highly skilled ServiceNow Integration Specialist to design, build, and optimise enterprise-grade integrations across the ServiceNow platform. This role is critical to enabling seamless communication between ServiceNow and key ecosystem platforms, with a strong focus on customer engagement, workflow automation, and operational resilience. The successful candidate will be delivering integrations across the listed below, however you don't have to have specifically used these 4 already but have proven integration experience: ServiceNow ServiceBridge Team Connect Core Amazon Connect RunDeck This role will suit an integration expert who can operate across architecture, design, and hands-on delivery within a fast-paced, transformation-driven environment. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Change & Release Manager 475 day rate (Inside IR35), Hybrid working Parity is delighted to partner with our client, a public sector organisation, who are looking to recruit an experienced Change & Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate risks that could affect service delivery. Build strong relationships with internal and external stakeholders, providing expert guidance on change and release management. Lead resource planning, capacity forecasting, prioritisation, recruitment, training, coaching, and performance management activities. Manage and motivate a small team, ensuring effective development, performance, and adherence to HR policies. Produce management information, service reports, and improvement plans for senior stakeholders. Drive continual service improvement through process reviews, maturity assessments, and operational enhancements. Support audits and ensure compliance with ISO9001, ISO20000, and ISO27001 standards. Maintain process ownership, governance, training, and process advocacy across the organisation. Manage the performance and effectiveness of the Change Enablement team. Participate in an on-call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong analytical and problem-solving skills with the ability to interpret and present data effectively. Excellent communication and stakeholder management skills. Knowledge of Service Management tooling and operational processes. Proven track record of delivering results and meeting performance targets. Experience working within government or highly regulated environments. Desirable Skills & Qualifications ITIL Managing Professional / Intermediate certifications. ITIL Specialist - Create, Deliver & Support Certification. ITIL Practice Manager - Plan, Implement & Control Certification. Agile Foundation Certification (BCS Agile Foundation or equivalent). Working knowledge of ISO9001, ISO20000, and ISO27001 frameworks. Experience with ServiceNow. Knowledge of UK Government Digital, Data and Technology (DDaT) Change & Release Manager framework. Qualification in Computer Science, STEM, Networking, Digital Communications, or equivalent experience. Security Requirements Candidates must: Be eligible to obtain UK Government SC Clearance (or already hold SC clearance) This is an excellent opportunity for an experienced Change & Release professional to lead critical service delivery processes within a secure and mission-critical government environment. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Role Overview The Workplace Experience Support Specialist plays a key role in delivering outstanding workplace and guest experiences. This position ensures colleagues and visitors have access to the spaces, services, and support they need to work safely, comfortably, and efficiently. Working flexibly across the office or from the One Team Hub, the role covers a wide range of responsibilities including front-of-house services, meeting and event support, workplace operations, compliance activities, and logistics. It offers a varied and dynamic environment, combining elements traditionally delivered by multiple teams. Key Responsibilities Customer Experience & Guest Services Provide a high-quality, concierge-style service to colleagues and visitors Support reception and welcome teams as required Manage visitor access, including badge handling and security procedures such as tailgating prevention Work closely with the Workplace Experience Manager on access control, safety, and contractor coordination Maintain strong knowledge of the building, services, and local area Meetings & Event Support Coordinate meeting room and event bookings, including catering and setup requirements Prepare rooms and provide on-the-day support for meetings and events Assist with room layouts, visitor coordination, issue resolution, and post-event feedback Support hospitality services and refreshment provision Floor Management & Workspace Ownership Carry out regular checks of meeting rooms, office floors, and shared spaces to ensure they are clean, stocked, and ready for use Log and escalate maintenance or service issues promptly Provide basic AV/IT support and assist with locker systems and service hubs Build positive working relationships and maintain a visible, approachable presence in the workplace Workplace Support & Compliance Support facilities management activities including equipment checks, asset tagging, and workplace monitoring Assist with audits, contractor escorts, DSE assessments, and emergency procedures Help colleagues navigate workplace systems, tools, and reporting processes Mail, Courier & Print Services Manage incoming and outgoing mail, parcels, and courier services Handle IT equipment dispatch and tracked deliveries Support print services including finishing, quality checks, and consumables replenishment Team Collaboration Work collaboratively with all workplace service teams to deliver a consistent "One Team" approach Proactively assist colleagues and support wider team tasks when needed Health & Safety Follow all health and safety procedures and training Use equipment safely and report any risks or faults immediately Escalate concerns or training needs to management promptly Skills & Experience Experience within workplace services, facilities, hospitality, or front-of-house roles Strong customer service and communication skills Proficient in Microsoft Teams, MS Office, and workplace systems (e.g. ServiceNow, EMS) Basic knowledge of AV/IT support and troubleshooting Well-organised, adaptable, and able to manage both planned and reactive tasks Resilient, responsive, and solution-focused Equality, Diversity & Inclusion SPS is committed to creating a diverse and inclusive workplace where everyone feels supported and valued. Employee networks promote inclusion across gender, LGBTQIA+, disability, neurodiversity, wellbeing, and more. As a Disability Confident employer, SPS ensures candidates with disabilities who meet the essential criteria are progressed to the next stage, with reasonable adjustments provided where needed.

IT Support Analyst 1st / 2nd Line Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Support Analyst on a 3-month temp contract. The Temporary IT Support Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Support Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Support Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

Head of Dynatrace Boutique AIOps & Observability Consultancy London (Hybrid) Exclusively represented by Morela AI Frontier Deployment Talent Are you a Dynatrace expert ready to lead, build, and own a practice? Morela is proud to be supporting one of the UK's most exciting boutique technology consultancies in a key senior hire. Our client operates exclusively in the Service Operations, AIOps, and Observability space, working with enterprise organisations across Europe to transform how they run and scale their IT operations. They are growing fast, their methodology is proven, and they are now looking for an exceptional Dynatrace specialist to lead their Dynatrace practice. This is not a purely technical role and it is not purely a leadership role. It is both. You will be hands-on with clients, designing and deploying world-class Dynatrace solutions, while simultaneously leading and growing a team of consultants beneath you and shaping the future direction of the practice. What You Will Be Doing Leading the Dynatrace practice end to end - owning the technical direction, delivery standards, and growth of the function Designing, building, and deploying Dynatrace solutions for enterprise clients - leveraging the Davis AI engine for full-stack observability, AIOps, and autonomous operations Acting as the senior technical authority on all Dynatrace engagements - from initial discovery and architecture through to production deployment and client enablement Working directly with enterprise clients at a senior level - running workshops, presenting solutions, and building lasting trusted advisor relationships Mentoring and developing a growing team of consultants, raising the technical bar across the practice Collaborating with the wider leadership team to define the Dynatrace go-to-market strategy and identify new opportunities Contributing to thought leadership, best practices, and the continued evolution of the company's proprietary Service Operations Framework Working closely with technology partners including BigPanda, Halo ITSM, and Datadog to deliver integrated observability solutions for clients What They Are Looking For Deep hands-on expertise in Dynatrace - deployment, configuration, Davis AI, full-stack observability, cloud-native environments, and AIOps integration Proven track record of delivering Dynatrace solutions in enterprise client environments - you have done this at scale and can demonstrate measurable impact Strong client-facing presence - comfortable operating at senior stakeholder level, running workshops, and presenting complex technical solutions in plain language Leadership experience - you have managed or mentored technical consultants and understand what it takes to build a high-performing team Broad understanding of the Service Operations and AIOps landscape - familiarity with complementary platforms such as BigPanda, Datadog, ServiceNow, or Halo ITSM is a strong advantage A genuine passion for the move towards intelligent, autonomous IT operations - this is a company at the frontier of that space and they need someone who shares that vision Consultancy or professional services background preferred - you understand how to deliver in a client-facing environment and manage multiple engagements simultaneously Based within commutable distance of London UK resident with full right to work - sponsorship is not available for this role The Package Up to £130,000 base salary Hybrid - London based with client willingness to travel Senior leadership role with genuine ownership of a growing practice Enterprise client work across Europe Join a boutique consultancy with a proven methodology, strong technology partnerships, and serious growth ambitions Real opportunity to shape and scale the Dynatrace function from the ground up Why This Role This is a rare opportunity to join a genuinely specialist boutique at an exciting stage of growth. You will not be a number in a large firm. You will be the person who defines how this practice is built, how clients are served, and how the team develops. For the right person - someone who wants ownership, impact, and the chance to leave a real mark - this is exactly the kind of role that does not come around often. To apply or find out more please contact Morela directly. (url removed) (url removed)

ServiceNow Senior Technical Consultant - DV Cleared Location: Remote (UK-based with travel to client sites)Salary: £75,000 - £85,000 per annum + 10% annual bonusClearance: Must hold active DV (Developed Vetting) clearance We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments, specialising in ServiceNow implementation and AI-driven enterprise automation. This is a fully remote role with UK-based travel to client sites. This is an excellent opportunity for a hands-on technical specialist with 3-5 years of ServiceNow experience who is ready to take ownership of technical delivery, contribute to solution design, and play a key role in successful client engagements. We hold ourselves to very high standards on delivery, and know our people are our USP. You will be supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation including design specifications and test plans Ensure solutions align with platform best practices and are scalable and upgrade-safe Technical Leadership Lead technical workstreams and coordinate day-to-day delivery activities Provide guidance and support to junior consultants Participate in design reviews, QA processes, and continuous improvement initiatives Identify and manage technical risks and issues Client Engagement Build strong relationships with client stakeholders and technical teams Facilitate workshops and translate business requirements into technical solutions Communicate progress and technical decisions clearly to a range of audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3-5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such as CSA and CIS-ITSM Excellent communication and stakeholder engagement skills Strong problem-solving ability and attention to detail Must hold active DV security clearance Desirable Additional ServiceNow certifications Experience with AI capabilities within the ServiceNow platform Exposure to public sector or defence environments Knowledge of ITIL frameworks Benefits Private medical insurance Death in service cover Ongoing training and certification support 10% annual bonus Share scheme This is a fantastic opportunity to work on cutting-edge ServiceNow programmes in a highly secure environment, with strong career progression and the chance to make a real impact. Apply now to take the next step in your consulting career.

ServiceNow Senior Technical Consultant - DV Cleared - Contract Location: Remote (UK-based with travel to client sites)Day Rate: £600 - £750 per day Inside IR35Clearance: Must hold active DV (Developed Vetting) clearance We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments, specialising in ServiceNow implementation and AI-driven enterprise automation. This is a fully remote role with UK-based travel to client sites. This is an excellent opportunity for a hands-on technical specialist with 3-5 years of ServiceNow experience who is ready to take ownership of technical delivery, contribute to solution design, and play a key role in successful client engagements. We hold ourselves to very high standards on delivery, and know our people are our USP. You will be supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation including design specifications and test plans Ensure solutions align with platform best practices and are scalable and upgrade-safe Technical Leadership Lead technical workstreams and coordinate day-to-day delivery activities Provide guidance and support to junior consultants Participate in design reviews, QA processes, and continuous improvement initiatives Identify and manage technical risks and issues Client Engagement Build strong relationships with client stakeholders and technical teams Facilitate workshops and translate business requirements into technical solutions Communicate progress and technical decisions clearly to a range of audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3-5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such as CSA and CIS-ITSM Excellent communication and stakeholder engagement skills Strong problem-solving ability and attention to detail Must hold active DV security clearance Desirable Additional ServiceNow certifications Experience with AI capabilities within the ServiceNow platform Exposure to public sector or defence environments Knowledge of ITIL frameworks This is a fantastic opportunity to work on cutting-edge ServiceNow programmes in a highly secure environment, with strong career progression and the chance to make a real impact. Apply now to take the next step in your consulting career.

Job Title: Data Centre Engineer Location: Leicester (LE19) Salary: Competitive Type: Permanent Sector: Enterprise & Data Center Job Description We are looking for an Engineer, working on a contractual basis, to join our well-established Data Centre Team. Working on a key client account in Leicestershire, undertaking day to day running of infrastructure within the Data Centres, this is an excellent opportunity for someone looking to demonstrate existing capabilities whilst furthering their own skills. Data Centre experience would be beneficial but not essential with onsite training provided. Essential Criteria: Candidates should have experience of: Knowledge in patching methods, racking and/or decommissioning of rack hardware Experience in structured cabling installations, fault-finding and testing with Fluke test equipment, both copper and fibre Awareness of Health and Safety work procedures Good communication skills Excellent time management skills, with the ability to work autonomously as well as part of a team Flexible, adaptable, and responsive in following processes Understanding risk and ways to mitigate Good MS Office Suite experience (Outlook, Excel, Word etc.) and good general IT skills Desirable Criteria: Knowledge and experience of Data Centre (or similar environment) best practices and industry cabling standards and cable types (UTP & Optical Fibre) Knowledge of asset management and ticketing system (ServiceNow, Remedy/Aperture/ImVision) Shift pattern We support our client all year round, we cover operations for 365 days of the year, 24/7. Our shift pattern is a 12-hour rota, with an On-Call Service. Day Shift 7am 7pm Night Shift 7pm 7am Who we are? North offer a unique breadth and depth of expertise across the Internet of Things (IoT), networking and connectivity, and safety and security. Our smart integrated technology solutions transform the way your people, organisations and places work. North designs and delivers integrated technology solutions for complex and critical environments throughout the UK and internationally and we provide long term, multi-year partnerships in managed services and support. Our experienced specialist teams work closely with customers to understand your unique needs and create technology solutions that deliver true business value. We bring technologies and people together to help your organisation work simpler, safer, faster, and stronger. Next steps If you re shortlisted, you ll have a two-stage interview where you ll meet our operation leaders, either virtually or face-to-face. You will be required to have a financial background check before starting . The successful candidate will start working with us as soon as possible. Benefits We offer a competitive remuneration package reflective of the candidate s skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK

Job Title: Data and Analytics Specialist Type: Temporary 3 months Salary: Grade 6 17.41 per hour 33,951 per Annum Hours: 37.5 Mon-Friday 9-5pm Type : Hybrid 3 days office Overview of the Role: Manpower are delighted to be representing a highly regarded institution in Leeds. In this role, you will be part of a unified organisation, collaborating with NHS organisations. Your core responsibility will be to generate and communicate key management information and develop the digital solutions necessary for the successful delivery of the Data and Analytics function. You will work collaboratively with colleagues internally, and with external stakeholders to help implement a culture shift that ensures the network functions cohesively with a shared purpose. This role may involve some national travel. Duties and Responsibilities: General Responsibilities: Support the coordination and delivery of activities and projects in line with organisational policies, monitoring progress, identifying issues, and recommending solutions. Act as an effective team member, providing support for colleague recruitment, training, and supervision, while contributing to service improvement plans. Engage collaboratively with stakeholders, participating in discussions and meetings to implement process improvements and achieve operational goals. Make independent decisions regarding work and provide specialist advice to inform decision-making and resolve queries. Specific Responsibilities: Extract and manipulate data using SQL to facilitate self-service reporting and ad-hoc requests. Identify and process data from diverse sources to enhance analysis and support strategic decision-making. Develop and maintain dashboards and online reports using QlikView and Qlik Sense. Optimise operational processes by leveraging data from the Central Portfolio Management System (CPMS) and creating innovative digital solutions. Create tools and processes that enable business insights and promote self-service access to data sources. Implement data quality processes to ensure effective communication of issues and uphold data management standards. Maintain a central suite of Standard Operating Procedures to ensure consistency in supporting stakeholders and addressing data requests. Monitor the Data and Analytics inbox, responding to ad-hoc queries and managing SQL reports through the ServiceNow portal. Knowledge, Skills, and Experience: Essential Requirements: Proven ability to support organisational change and transformation initiatives. Experience working proactively and independently with strong problem-solving skills. Excellent organisational skills and the ability to manage competing demands effectively. Strong interpersonal skills to develop and maintain collaborative working relationships. Effective written and verbal communication skills to engage diverse audiences and present data meaningfully. Specific to the Role: Background in health information or a mathematical/statistical field with relevant experience in data analysis. Advanced IT skills, including proficiency in data visualisation tools and the Google Workspace suite. Understanding of relational database design and data management processes. Experience in creating data visualisations supporting business decision-making, with intermediate SQL skills. Additional Information: We are committed to inclusively and diversity and encourage applications from individuals of all backgrounds. We strive to create a workplace that welcomes and supports everyone. If this is you press apply now Apply Now If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

IT Service Desk Analyst Abingdon - Onsite (1 day remote) 3 Month Temp Contract £150 - £175 per day: MARS has partnered a leading specialist consultancy firm to hire in a temp IT Service Desk Analyst on a 3-month temp contract. The Temporary IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the Temporary IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. The IT Service Desk Analyst will need to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into the impressive culture. You'll have previous experience in a similar IT Service Desk or 1st Line IT Support role or can demonstrate a passion for supporting customers through technology. Our client is looking for an IT Service Desk Analyst with the following skills: An understanding of user account management within a Microsoft environment. An understanding of Office 365 Administration. Experience in or awareness of ITIL. Experience in or awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such as MS-900/AZ-900/AI-900/SC-900. This is an onsite role with a potential 1-day per week work from home. The working hours are either, 8am-4:30pm, 8:30am-5pm, or 9am-5:30pm. If you're an IT Service Desk Analyst looking for a career defining opportunity with progression and development, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).

Service Desk Manager 2 days onsite 300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers to ensure seamless service delivery. Essential Skills & Experience Strong team leadership skills and experience Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting hybrid working environments and remote users. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for a ServiceNow Specialist, reporting to our Head of ICT Operations, you'll be the driving force behind the development, optimisation and evolution of our ServiceNow environment. This is a role with genuine influence - you'll be the connector between our business and IT teams, ensuring the platform delivers maximum value and supports our strategic goals. About our role Product Vision and Strategy : Define and communicate the product vision and strategy for the ServiceNow platform, ensuring alignment with the company's goals and objectives. Stakeholder Collaboration: Work closely with stakeholders, including construction project managers, IT teams, and executive leadership, to gather requirements and prioritise features. Backlog Management : Create, maintain, and prioritise the product backlog, ensuring that the development team is working on the most valuable features and enhancements. User Stories and Acceptance Criteria: Develop detailed user stories and acceptance criteria to guide the development team in delivering high-quality solutions. Project Management : Oversee the entire product lifecycle, from ideation to deployment, ensuring timely delivery and adherence to budget constraints. Continuous Improvement: Monitor and evaluate the performance of the ServiceNow platform, identifying opportunities for improvement and implementing necessary changes. Training and Support : Provide training and support to end-users, ensuring they are equipped to utilise the platform effectively. Market Research: Stay up to date with industry trends and best practices in construction and ServiceNow, leveraging this knowledge to drive innovation within the organisation About you You have a both a strong understanding and demonstrable experience of ServiceNow platform capabilities and best practices. Experience of working with ServiceNow HR module would be highly advantageous. You'll have excellent communication and interpersonal skills, coupled with an ability to manage multiple priorities and work effectively in a fast-paced environment. You'll have strong demonstrable stakeholder management and engagement skills, coupled with strong analytical and problem-solving skills. Familiarity with Agile methodologies and project management tools is a must. If your past experience doesn't match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us. Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Flexible working opportunities Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

Your new role Support customers to investigate and troubleshoot errors Provides system guidance to users and updates training documents supported by Comms & IT. Take ownership of responding to procurement-related queries and requests, via the department's messaging centre. Reviewing and approving low value shopping cart requests and providing feedback to the business areas should a cart be rejected. Maintain a database of cardholders. Reviewing vendor set up requests, checking credit scores and confirming supplier bank details. What you'll need to succeed Confident and skilled at using systems such as SAP and ServiceNow Good administration and organisational skills Excellent customer service skills Must pass DBS check What you'll get in return Hybrid working - 2 days per week 17.12 per hour Staff parking 2 month temp role with possibility of extension The DBS check is covered by the agency. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Junior Banking Systems Support Analyst Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks. Salary: On Application Hours: Monday to Friday 9 am to 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away" About our client and the role of Junior Banking Systems Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business. Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services). Responsibilities for the role of Junior Banking Systems Support Analyst: Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades. Provide first and second-line IT support across business applications, hardware, and operational systems. Manage and update incident and defect records within Finova and internal service management systems. Maintain and improve process documentation, procedures, and system guides. Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations. Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation. Lead the planning and delivery of major and quarterly Finova system releases and upgrades. Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution. Support internal audits, compliance reviews, and regulatory requirements where required. Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer. Investigate system issues, perform root cause analysis, and provide effective problem resolution. Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement. Build, configure, and maintain user devices, including machine deployments and rebuilds. Provide technical guidance and specialist support to colleagues across the organisation. Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions. Experience and skills required for the role of Junior Banking Systems Support Analyst: At least 1/2 years' experience in an IT support role. Experience operating within a regulated industry, with financial services or banking experience considered an advantage. Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android). Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow. Proven ability to manage competing priorities and work effectively in a fast-paced environment. Self-motivated with the ability to work independently and take ownership of tasks. Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately. Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively. Quick to understand business requirements and translate them into effective system configurations and technical solutions. For more information regarding the role of Junior Banking Systems Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

DB&T Technical Engineer Salary: Up to 30,000 plus other Veolia benefits Hours: 40 hours per week Location: Working in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential A full driving licence. Knowledge of ITIL practices. Advanced Level Qualification. Experience providing Service Desk operations in a multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solution (CWS) is one way we support our clients. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs we are looking for a Information Assurance Specialist for a 12 month contract based in Derby . Please note this role is hybrid position in which you would be required to work onsite 3 days per week and work from home 2 days per week. Purpose of the role: In this role you will be providing Information Assurance through the application of policy, standards and best practice to support the IT product teams. You will also be required to work with other IA specialists to ensure a common approach to cyber security issues is developed and documented. What you'll do: Reporting into the Lead Information Assurance Specialist, your primary responsibilities will be to: Support the development and continual improvement of Information Security policies, standards and procedures in line with ISO/IEC 27000, promoting a secure by design culture informed by business impact assessments, risk appetite and regulatory requirements. Serve as the Cyber Security representative on major programmes and product teams, providing authoritative guidance and approvals to ensure secure design, build and operation across IT, OT and AI enabled systems. Represent Cyber Security across strategic initiative including research collaborations, joint ventures and supply chain engagements ensuring security requirements and secure by design principles are embedded from concept through delivery. Assess organisational and technical compliance with security policies and standards, conduct configuration and architecture reviews, and evaluate adherence to legal, regulatory and industry obligations. Prioritise remediation using business impact assessments. Provide expert advice on the selection, implementation and assurance of security controls, ensuring alignment with NIS2, aerospace standards, export controls and emerging AI regulatory expectations. Advise stakeholders on risk reduction strategies, promote secure behaviours and support security awareness initiatives to strengthen secure by design engineering and decision making. Identify, assess and manage cyber security risks and concessions, ensuring decisions are guided by business impact assessments and integrated into enterprise risk and operational safety processes. Contribute to broader cyber security initiatives and capability uplifts, including OT security maturity, AI assurance, supply chain resilience and secure development lifecycle improvements. Apply and oversee security controls required by policy, risk assessment and regulatory drivers, ensuring the confidentiality, integrity and availability of business systems, including ICS, connected manufacturing platforms and AI supported operational systems. The skills you'll need: Strong overall understanding of information systems, their applications and lifecycle practices, with solid grounding in information security principles and governance. Proven ability to interpret and apply IT security compliance requirements while maintaining a pragmatic, risk based approach to standards implementation. Effective communicator with the ability to influence stakeholders and build consensus in formal and cross functional environments. Broad knowledge of cyber and information security, supported by relevant professional qualifications (e.g., CISSP, CISM, ISO 27001 Lead Implementer/Lead Auditor). Experience or strong awareness of enterprise cloud technologies, architectures and capabilities (e.g., Azure, AWS, GCP). Understanding of Operational Technology (OT) environments and the unique security considerations associated with industrial control systems. Experience with Governance, Risk and Compliance (GRC) tooling (e.g., Zen, Archer, ServiceNow GRC, OneTrust, MetricStream), including managing risk registers, control frameworks and compliance workflows at scale. Next steps We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business