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one stop shop customer care officer
Adecco
One Stop Shop Customer Care Officer
Adecco Kingswood, Gloucestershire
Join Our Client South Gloucestershire Council as a One Stop Shop Customer Care Officer ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 12, 2026
Seasonal
Join Our Client South Gloucestershire Council as a One Stop Shop Customer Care Officer ! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of 14.84 . About the Role: As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable. Your responsibilities will include: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits. Promoting digital inclusion by helping customers navigate self-service options. What We Are Looking For: To thrive in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging front-line service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable Attributes: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Why Join Us? Be part of an inclusive and supportive team dedicated to making a difference. Work in a dynamic environment where your contributions are valued. Gain valuable experience in public service and customer care. Inclusivity Matters: Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you. Ready to Make an Impact? If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you! Apply today to start your journey with us as a One Stop Shop Customer Care Officer and make a positive impact in your community! Apply Now! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Ada, National College for Digital Skills
Outreach and Student Recruitment Officer
Ada, National College for Digital Skills
Welcome to Ada! At Ada National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives. We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies. The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs. Ada was announced by the Prime Minister in December 2014; England s first new FE College since 1993 and since then we ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection. 16-19 Provision: As of 2024, we have -19 students enrolled. Our most recent results are outstanding; 39% of A level results at A - B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC Job Description. Post Title: Outreach and Recruitment Officer Type of role: Full time,( fixed term one-year contract) Reporting to: Senior Outreach and Recruitment manager Annual Salary: £30,000 to 33,000 Holidays: 27 days per annum (with 3 additional days added to cover the Christmas and New Year closure days) Location: Victoria Working Pattern: Monday to Friday, 9am to 5pm (flexible), with evenings and weekends as necessary Key responsibilities of this role include: Promote Ada at outreach events (careers fairs, assemblies, workshops) with the aim of maximising applications Engage and network with school contacts to ensure growth of Ada s active contacts in outreach database Management and updating of the school database to support outreach communications Assist with event planning, administration and delivery including Outreach events, Careers Fairs, Open Days, School visits to Ada and Keep Warm events (This will involve commitment on some weekends and evenings during busy times) Support the administration of the Sixth Form application process when needed, including: dealing with enquiries to the inbox and on the phone in a timely manner, sending application communications including invitations for assessment, offers and enrollment paperwork, data entry and keeping accurate records of all applicants and their information within the customer relationship management tools (Salesforce) Support role in the preparation and administration of Lift-off days Accurate record keeping of offer letters sent / accepted, of attendance at Lift-off days and keep-warm events Administration and processing of students enrolments on GCSE results days and afterwards Keeping accurate records, inputting data into Ada s systems and exporting relevant information to produce reports and dashboards for the team Assist with wider college events Assist with tasks and administration in the wider teams including Reception and Front-of -house, facilities and External Relations. Key competencies You are a confident public speaker You have the ability to communicate effectively with a variety of audiences You have excellent communication skills including written and verbal, both face to face and on the phone You are willing to work flexibly, where necessary outside of normal working hours, and to travel around London, as necessary for the role You are accurate with excellent attention to detail You are a confident user of technology and productivity tools such as calendars, spreadsheets, trackers and databases You are able to cope with a varied workload, to prioritise effectively and to meet deadlines You enjoy being part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology You address issues and challenges proactively and can work with a diverse range of people to achieve your goals Desirable Do you have experience working in administration, admissions or outreach? Are you a confident user of Microsoft Office and/or Google suite? Do you have experience of using a CRM system (Salesforce)? Do you have experience in customer service with a track record of excellence? Safeguarding We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks, including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references. Equal opportunities Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College s commitment to equality and diversity: To provide and promote equality of opportunity in all areas of its work and activity; To recognise and develop the diversity of skills and talent within its current and potential community. To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction; To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation; To promote good relations between individuals from different groups. Applicants with disabilities Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please email the HR Team. Sponsorship We are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom. How to apply for the role Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you may have. Closing date: Monday 20th October 2025 Applications will be reviewed on a rolling basis, as they are received, and we may decide to stop accepting applications before this date, so early applications are recommended. Good luck with your application.
Oct 06, 2025
Full time
Welcome to Ada! At Ada National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives. We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies. The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs. Ada was announced by the Prime Minister in December 2014; England s first new FE College since 1993 and since then we ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection. 16-19 Provision: As of 2024, we have -19 students enrolled. Our most recent results are outstanding; 39% of A level results at A - B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC Job Description. Post Title: Outreach and Recruitment Officer Type of role: Full time,( fixed term one-year contract) Reporting to: Senior Outreach and Recruitment manager Annual Salary: £30,000 to 33,000 Holidays: 27 days per annum (with 3 additional days added to cover the Christmas and New Year closure days) Location: Victoria Working Pattern: Monday to Friday, 9am to 5pm (flexible), with evenings and weekends as necessary Key responsibilities of this role include: Promote Ada at outreach events (careers fairs, assemblies, workshops) with the aim of maximising applications Engage and network with school contacts to ensure growth of Ada s active contacts in outreach database Management and updating of the school database to support outreach communications Assist with event planning, administration and delivery including Outreach events, Careers Fairs, Open Days, School visits to Ada and Keep Warm events (This will involve commitment on some weekends and evenings during busy times) Support the administration of the Sixth Form application process when needed, including: dealing with enquiries to the inbox and on the phone in a timely manner, sending application communications including invitations for assessment, offers and enrollment paperwork, data entry and keeping accurate records of all applicants and their information within the customer relationship management tools (Salesforce) Support role in the preparation and administration of Lift-off days Accurate record keeping of offer letters sent / accepted, of attendance at Lift-off days and keep-warm events Administration and processing of students enrolments on GCSE results days and afterwards Keeping accurate records, inputting data into Ada s systems and exporting relevant information to produce reports and dashboards for the team Assist with wider college events Assist with tasks and administration in the wider teams including Reception and Front-of -house, facilities and External Relations. Key competencies You are a confident public speaker You have the ability to communicate effectively with a variety of audiences You have excellent communication skills including written and verbal, both face to face and on the phone You are willing to work flexibly, where necessary outside of normal working hours, and to travel around London, as necessary for the role You are accurate with excellent attention to detail You are a confident user of technology and productivity tools such as calendars, spreadsheets, trackers and databases You are able to cope with a varied workload, to prioritise effectively and to meet deadlines You enjoy being part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology You address issues and challenges proactively and can work with a diverse range of people to achieve your goals Desirable Do you have experience working in administration, admissions or outreach? Are you a confident user of Microsoft Office and/or Google suite? Do you have experience of using a CRM system (Salesforce)? Do you have experience in customer service with a track record of excellence? Safeguarding We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks, including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references. Equal opportunities Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College s commitment to equality and diversity: To provide and promote equality of opportunity in all areas of its work and activity; To recognise and develop the diversity of skills and talent within its current and potential community. To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction; To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation; To promote good relations between individuals from different groups. Applicants with disabilities Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please email the HR Team. Sponsorship We are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom. How to apply for the role Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you may have. Closing date: Monday 20th October 2025 Applications will be reviewed on a rolling basis, as they are received, and we may decide to stop accepting applications before this date, so early applications are recommended. Good luck with your application.

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