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Job Opportunity: Customer Service Assistant (2 Vacancies) We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery. Role Overview Location: Basingstoke (Onsite presence 4 days a week). Workplace: Hybrid. Pay Rate: 15.00 per hour ( 27,000 salary equivalent). Contract: 10 months initially Hours: 37.5 hours per week. Shift Pattern: 09:00-17:00 (with a 45-minute break). Early Finish: 15:30 every Friday. Key Responsibilities Account Management: Oversee and update customer master data for auditing and data protection. Operations: Raise quotations, orders, and schedule agreements to meet agreed service levels Communication: Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers. Collaboration: Work with Distribution, Planning, and Finance departments to manage stock availability and pricing expectations. Problem Solving: Investigate customer complaints and take swift action to resolve issue Logistics: Liaise with courier agents and use tracking websites to monitor delivery movements. Reporting: Host and contribute to daily operational meetings and work toward LOTIF (Lines on Time in Full) targets. What We Are Looking For Experience: Proven experience in a customer-facing team environment. Technical Skills: Intermediate to advanced skills in Microsoft Word and Excel . Experience with SAP and Eskay/Eskea systems is highly advantageous. Industry Knowledge: Previous exposure to the pharmaceutical industry is preferred. Attributes: High level of organisation, excellent problem-solving skills, and a strong focus on detail. Background Check: A standard background check is required for this position How to Apply If you are a flexible professional with a passion for delivering high-quality support, we want to hear from you. To apply, please click the apply button or call Danielle on (phone number removed). Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you looking for work as a multi skilled tradesman/snagger on a new build site? Location: Blackpool Start date: asap Duration: Ongoing Pay rate: dependent on experience and is negotiable Key Fawkes & Reece Contact: Julia/Harry (Bolton Office) Our company Fawkes & Reece provide staffing and recruitment services to the leading organisations within the built environment, covering the whole of the UK. The role You will be reporting to the site manager and following his instructions. You will need to have your own tools. It is required you have experience in patch plastering, painting, and tiling. It is required that you have joinery skills for this role. About you: Previois Experience snagging on a new build site Must provide 2 recent references Own tools and transport CSCS Card What to do next If this role meets your expectations and aspirations, please click the apply now link. If this one isn't for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please don't hesitate to call Julia/Harry on (phone number removed). You must also be able to provide two checkable work references and proof of your eligibility to work in the UK. Subject to F&R receiving your proof of eligibility to work in the UK, you will be required to start ASAP Please note - in order to progress any applications further, F&R will need to add your details to our computerised database. You can view our privacy policy here.

AI Developer Job Type: Full-Time, Permanent Location: Reading, hybrid working arrangements, 3 days a week onsite. Hours: Monday to Friday, 37.5 hours per week Salary: Competitive, dependent on experience An excellent new opportunity for a hands-on AI Developer efficient with coding, AI & DevOps to be at the forefront of AI-powered software development. You will be part of a small, agile team dedicated to building innovative solutions that integrate large language models, agentic systems, and Azure AI services into real-world applications. This role is perfect for someone who thrives on understanding how things work, is not afraid to experiment, and wants to shape how to deliver AI solutions to clients and evolve internal capabilities. Day-to-day of the role: Key Delivery Responsibilities: Design, develop, and deploy AI-integrated solutions for client engagements using modern full stack technologies. Integrate Azure AI services (Azure OpenAI, Cognitive Services, Azure ML, AI Search) into production applications. Build and refine LLM-powered features, agentic workflows, and MCP (Model Context Protocol) integrations. Collaborate with clients to understand requirements and translate them into working software. Contribute to technical research, prototyping, and proof-of-concept development to support client proposals. Internal Development and Enablement Responsibilities: Contribute to the development of internal AI tools, accelerators, and reusable components. Explore and evaluate emerging AI technologies, frameworks, and development approaches. Support the adoption of AI-assisted development practices (vibe coding, AI testing, agentic development) across the team. Help shape product strategy by identifying opportunities to package and position AI solutions. Participate in knowledge sharing, internal training, and capability building within the AI and Data Innovation team. Required Skills & Qualifications: Solid full stack development experience across one or more of: React/Node.js, .NET/C#, Python/FastAPI. Hands-on experience with Azure cloud services and CI/CD pipelines (Azure DevOps). Demonstrable ability to learn new technologies quickly and apply them practically. Strong problem-solving mindset with attention to code quality and engineering rigour. Comfortable working independently while contributing to a collaborative small team environment. Excellent communication skills - able to explain technical concepts to non-technical stakeholders. Desirable: Experience with LLM integration, prompt engineering, or agentic AI development. Familiarity with AI-assisted development tools such as GitHub Copilot, Claude, and Cursor. Azure AI Engineer certification or equivalent practical experience. Understanding of MCP, RAG architectures, or vector databases. Benefits Industry-leading training and development opportunities. Competitive salary with progression potential. 23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday, and the option to buy more! Company pension scheme and health cash plan with free access to a confidential Employee Assistance Programme (EAP). Life assurance, cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts. Long service recognition, and social events. To apply for the AI Developer position, please submit your CV to be immediately considered.

React Engineer (AWS, Headless CMS, GraphQL)Northampton (4 days onsite, Fridays from home)£40000 - £45000 + BenefitsNo visa sponsorship available Your new company I'm working with a well-established, globally operating business that is investing heavily in its digital capability as part of a wider transformation programme.This is a company with a strong engineering heritage, now modernising how it engages customers through technology. Their core platform supports both B2B and B2C ecommerce, making it a genuinely complex environment with real scale and variety in user journeys.You'll be joining at a point where they are bringing more capability in-house from third-party providers, giving you the opportunity to take ownership, influence technical direction and leave a visible mark on how their frontend estate evolves. Your new role This role is centred around building and owning the core website experience within a modern, headless architecture.You'll be developing in React, working with GraphQL APIs and integrating with Hygraph CMS, helping to deliver a fast, scalable and flexible frontend that supports a complex ecommerce environment.Beyond the tech, this role has strong visibility. You'll engage with internal stakeholders across the business, helping translate requirements into technical solutions. It's not just about building components. It's about shaping how the platform evolves.With the move away from agencies, you'll play a key role in establishing in-house capability. It's a genuine opportunity to take ownership and influence how things are done moving forward. What you'll need to succeed Strong React/TypeScript development experience (3+ years) AWS Cloud experience Must have experience working with headless or API-driven architectures Experience with or exposure to headless CMS platforms such as Hygraph Good understanding of GraphQL and modern data fetching approaches Understanding of PWA concepts and frontend performance optimisation Strong communication skills, with the ability to engage non-technical stakeholders Experience in ecommerce or complex web platforms is beneficial, namely Magento but this is a Front End speicfic role. What you'll get in return The role offers free onsite parking, 25 days holiday, strong pension and various healthcare schemes. They work Friday's at home and flexible working hours to support a balanced lifestyle. They will also fund training and certifications to enhance your skill set. What you need to do now At Hays Technology, we are shaping the future of recruitment. The rapid adoption of modern architectures is transforming how businesses engage with their customers, and frontend engineers are at the centre of that change.To find out more and to be considered for this position please apply directly. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Construction Agent Take the Lead in Delivering Major Construction Projects Across the UK We are looking for a proactive and highly organised Construction Agent to join our growing team and play a key role in delivering complex civil engineering and construction projects nationwide. This is an exciting opportunity for a driven professional who thrives on coordinating multiple site activities, solving challenges, and ensuring projects are delivered safely, on time, and to the highest standards. As Construction Agent, you will be responsible for overseeing day-to-day construction operations, maintaining strong relationships with clients and subcontractors, and ensuring every project meets contractual, quality, and programme requirements. What You ll Be Doing As a Construction Agent, you will: Coordinate and manage construction activities across multiple sites Monitor project progress, budgets, and programme milestones Inspect works to ensure compliance with specifications and quality standards Identify and resolve site issues quickly and effectively Liaise with clients, contractors, subcontractors, and internal teams Ensure compliance with health, safety, environmental, and company procedures Maintain accurate project documentation, reports, and records Travel nationwide to oversee live projects and support delivery teams Drive client satisfaction through proactive communication and high-quality execution What We re Looking For We are seeking an experienced and motivated Construction Agent with a strong background in civil engineering or construction delivery. Essential Skills and Experience Proven experience in construction project coordination, site management, or a Construction Agent role Strong understanding of civil engineering methods, specifications, and construction standards Excellent organisational and planning skills Effective problem-solving and decision-making abilities Strong communication and stakeholder management skills Ability to manage multiple projects and priorities simultaneously Flexibility to travel nationwide as required Qualifications HNC, HND, Degree, or equivalent practical experience in Civil Engineering, Construction Management, or a related field Why Join Us? This role offers the opportunity to work on high-profile infrastructure and construction projects across the UK, with genuine responsibility and career progression opportunities. You ll be part of a collaborative team that values quality, innovation, and safety, while giving you the autonomy to make a real impact on project success. If you re an ambitious Construction Agent looking for your next challenge, we d love to hear from you.

Senior Sales Support Administrator - Technical Products Salary £25,000 to £34,000 basic + benefits (depending on experience) Home Based - must live in Yorkshire (for occasional meetings and training) Monday to Friday, between the hours of 9:00am to 5:30pm About the Company Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use. Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector. The Role This role would suit someone with experience in sales support, internal sales, customer account management or product support within a product-based business. Whilst knowledge of heating, plumbing, renewables or similar products would be advantageous, we are equally interested in candidates who have supported customers purchasing technical or specialist products and have experience managing enquiries through to order completion. Working as part of a small, friendly team, you will play a key role supporting customers, managing enquiries, processing orders and ensuring the smooth running of the sales administration function. This is a varied role combining customer service, sales support, CRM management, product guidance and commercial administration. You will support customers purchasing physical heating and wellness products, helping them from initial enquiry through to order completion and delivery. Key Responsibilities Managing incoming customer enquiries via phone and email Providing product advice and guidance to customers Supporting the sales process from enquiry through to order completion Promoting and selling the company s range of heating and wellness products Identifying the right products for customer requirements and upselling where appropriate Maintaining CRM systems, customer records and sales pipelines Processing quotations, orders and sales administration accurately Building strong relationships with customers and providing excellent service throughout the buying process Assisting with improving and optimising product ranges online Adding and maintaining products on the website (Magento), including descriptions, images and pricing Liaising with warehouses and shipping providers to manage deliveries, including international shipments Checking supplier invoices and identifying discrepancies Managing stock levels and placing orders with manufacturers Monitoring competitor pricing and market trends Supporting website content including blogs and product information Skills and Experience Experience in sales support, internal sales, customer account management or product support Experience supporting customers purchasing physical products rather than services Confident handling customer enquiries and supporting the sales process from enquiry through to order completion Strong administration skills with excellent attention to detail Experience maintaining CRM systems and managing customer records Comfortable working with quotations, orders, pricing and sales administration Able to manage multiple priorities and work independently Strong customer service and communication skills Good commercial awareness and a proactive approach Comfortable working within a small business environment where responsibilities are varied Comfortable working in a home-based environment High attention to detail and strong administrative skills Good level of numeracy and written English Confident using Microsoft Outlook and Excel Experience with CRM/ERP systems Experience managing website content (Magento or similar platforms desirable) Additional Requirements Dedicated home office space with reliable broadband and minimal background noise Previous experience working from home is advantageous A stable work history, with the majority of roles lasting 2+ years Screening Questions Please ensure your CV demonstrates: Longevity in previous roles (typically 2+ years) Experience working from home Use of CRM systems and managing sales pipelines Experience supporting customers through the sales process from enquiry to order completion Strong sales administration and customer account management experience Experience adding products to websites and managing product listings Understanding of pricing and margins Experience optimising product ranges online Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks) Proficiency in Microsoft Outlook and Excel Additional Information Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements. This role has previously been advertised. Please do not reapply if you have already been considered. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

An opportunity has arisen for an AI Security Architect to join a well-established health research organisation and charity that supports large-scale medical research to improve disease prevention, diagnosis and treatment. As an AI Security Architect, you will design and implement security frameworks, controls and secure operating models that enable the safe deployment and use of AI solutions across complex business environments. This is a 6-month contract role, working remotely with occasional office visits in London, offering a competitive salary (Inside IR35) and benefits. Visa sponsorship is not available. You will be responsible for Conducting security assessments of AI solutions, including threat modelling Developing governance frameworks, security standards, and best practice for AI adoption Designing controls for identity, access management, auditability, and human oversight Supporting implementation of security guardrails for AI, generative AI, and agent-based systems Defining secure integration patterns between AI platforms and enterprise systems Identifying and mitigating AI-specific threats (e.g. prompt injection, jailbreaks, data leakage, poisoning, model extraction/inversion) Collaborating with security, technology, and business teams to balance innovation with security Providing guidance and knowledge transfer on AI security principles and emerging risks Producing clear documentation, standards, and operational guidance What we are looking for Proven experience in a senior AI Security, Security Architecture, Cyber Security Architecture, Cloud Security Architecture, or Application Security role Hands-on experience securing AI, Generative AI, LLM, or agent-based environments in complex organisations Strong understanding of AI technologies and their business application Experience designing AI security controls, governance frameworks, secure workflows, and integration patterns Knowledge of AI threats and vulnerabilities (e.g. prompt injection, jailbreaks, data leakage, poisoning, model extraction/inversion) Strong background in security architecture, IAM, Zero Trust, audit controls, and secure integration Experience in threat modelling and security reviews across complex environments Practical, delivery-focused mindset with ability to enable innovation securely Must have right to work in the UK This is an excellent opportunity for an AI security Architect where you can make a meaningful impact on the safe and effective adoption of emerging technologies. Similar titles: AI Security Architect, Security Architect, Security Lead, Solutions Architect, Cyber Security Architect, Security Architect, AI Security Consultant, Cloud Security Architect, Cyber Security Consultant Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth ? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we re helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we re entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: Sales Account Executive - Microsoft & SaaS Solutions UK Remote-First £60,000 - £70,000 Base Salary OTE £90,000 - £130,000 Uncapped + Accelerators Full Time - Permanent Company: Fast-growing Microsoft solutions and AI automation technology business Clients: Working with leading UK and global brands across multiple sectors Culture: Remote-First, High Autonomy, Collaborative, Flat Structure, Work Hard-Play Hard Values: Always Be Nice Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management, Microsoft Business Applications. Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. With more than 20 years of process automation expertise, we ve built a strong reputation delivering solutions that drive operational efficiency, productivity and transformation across a broad range of industries. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we re entering our next chapter. In 2026, we ll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We re a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you ll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We re looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You ll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years experience within B2B technology sales • Experience selling Microsoft business solutions & applications • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam s values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you re an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You ll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.

you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!Shifts:Monday to Friday, 7 am to 7 pm12 weeks training ON SITE in Kirkby - L32 8UY -Who We Are:We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.What You'll Do:As a Contact Centre Agent, your primary responsibilities will include:Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.Delivering high-quality customer service while adhering to established procedures and service levels.Using your initiative to source information and provide effective solutions for our customers.Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:To excel in this role, you should possess:Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Ready to Make a Difference?If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us.Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.Don't miss this chance to shine in a role that values your skills and dedication!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Regional Oversight Manager Audit Motor Trade North West region (North Birmingham/Stoke/Liverpool/Manchester area) £35K to £40K plus OTE = c£45K + car allowance, private health etc Location : Field Based Reporting to : Senior Oversight Manager / Head of Oversight Hours : 37.5 hours per week, Monday - Friday Contract : Full-time, Permanent This is working for my Bristol based client who are experts in the financial compliance industry; focusing mainly on the Motor Trade so you would looking after large Automotive Dealership accounts and some Travel agents . They have one of the UK's largest regulatory networks with many retail sites across the UK benefiting from a range of Finance and Insurance services. You would not need to based near any office as this is on the road regional role . Typically you would be visiting customers across the region ( planning your own day ) 3 to 4 days a week and a day at home with admin and initially one audit a day and they are visited annually with audits increasing as you gain experience to 2 or 3 a day depending on visit area . Depending on experience starting salary is £35K to £40K with OTE c£45K ( OTE is paid monthly with a small quarterly uplift for consecutive achieving across the quarter ) plus car allowance ( £400 per month which means you can either use your existing car or lease one ) . plus bens which inc private health . £35K-£40K basic with OTE up to c£45K Car Allowance £400 per month Business mileage paid Health Insurance after 6 months probationary period Birthday day off 25 days annual leave plus bank holidays Monday to Friday Pension Scheme This is an auditory and account managing role rather than sales . Ideally looking for at least 2 years experience working in an FCA regulated environment, with some experience as an auditor or in an oversight function & prior experience of working in a field based role , if in the Motor Trade/Motor Finance that's a bonus . Purpose of the role: Reporting to the Senior Oversight Manager the purpose of the role is to conduct oversight audits at network members on a risk-based approach, producing detailed reports based on the findings and setting appropriate action plans to mitigate any risks. To effectively manage and support both existing and new Network Members within a given geographic area, providing a comprehensive first-class account management service. Key Deliverables: • Framework Setups - Undertake initial Framework set up visits for all Network Members (AR, VAR, Additional Services), including Approved Persons / Senior Manager Governance, staff induction training including system demonstrations using the relevant framework document to evidence the meeting and to set agreed action plans as appropriate, in line with company processes. • Oversight Audits - Undertake a variety of different oversight audits both remotely and on site in-line with the agreed risk-based approach, ensuring that the audits are booked and completed as per the required frequency effectively and in line with company policies. Produce detailed reports based on the findings and set appropriate action plans to mitigate any potential customer harm or other identified risks. • Escalations - Take direct responsibility for all escalations allocated and ensure they are completed within 28 days of allocation. • Training & Development - Delivery of high quality, professional training and development to network members both on site and remotely in line with company policies as identified via oversight audits, internal checks, or as requested by the company . • Cancellations - Take responsibility for network members with regards to cancellation requests in line with company processes. • Sales Referrals - Generating income from existing network members as well as Identifying opportunities and making the sales department aware using the sales referral form of where there may be an opportunity for them to obtain additional business. Critical Competencies: • Be able to understand and effectively convey relevant regulation and legislation from the Financial Conduct Authority (ICOBS / CONC) • Adhere to the ethos of Consumer Duty in all work activity. • Self-disciplined with excellent time management skills • Possess exceptional attention to detail skills • highly motivated with the ability to work independently • work effectively to deadlines • Good organisational and administrative skills • A strong communicator, able to handle objections, negotiate and close decision makers • The ability to relate to a wide range of people from Approved Persons / senior company management to Sales Executives and Administrators • Excellent presentation skills both face to face & via video call • The ability to prioritise and manage several tasks at once • A polite, friendly & diplomatic manner Desirable Skills and Experience: • Experience of a retail insurance environment. • Experience of working with/for finance providers. • Experience of working within a risk related role. • Understanding of the Motor and Travel industry sectors. • Understanding of how to use the FCA Handbook, & knowledge of the FCA requirements DISP, PRIN, SYSC, ICOBS, SUP and CONC. • computer skills including Excel, One Drive, Teams, Word & Outlook. • able to work remotely on your own & as part of a team. • A full UK driving licence Other Significant Role Requirements: • Oversight Managers need to have a good understanding of legislation, as well as an excellent knowledge of the business , regulation and the products or service they advise on and sell. • Always Comply with the FCA's (and other applicable regulators) principles, commitments and codes of practice. • Ensure awareness of and adopt any changes in regulatory practice as advised by management. 1. You must act with integrity 2. You must act with due care, skill and diligence 3. You must be open and cooperative with the FCA, the PRA and other regulators 4. You must pay due regard to the interests of customers and treat them fairly 5. You must observe proper standards of market conduct

AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth ? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we re helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we re entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: Sales Account Executive - Microsoft & SaaS Solutions UK Remote-First £60,000 - £70,000 Base Salary OTE £90,000 - £130,000 Uncapped + Accelerators Full Time - Permanent Company: Fast-growing Microsoft solutions and AI automation technology business Clients: Working with leading UK and global brands across multiple sectors Culture: Remote-First, High Autonomy, Collaborative, Flat Structure, Work Hard-Play Hard Values: Always Be Nice Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management, Microsoft Business Applications. Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. With more than 20 years of process automation expertise, we ve built a strong reputation delivering solutions that drive operational efficiency, productivity and transformation across a broad range of industries. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we re entering our next chapter. In 2026, we ll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We re a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you ll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We re looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You ll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years experience within B2B technology sales • Experience selling Microsoft business solutions & applications • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam s values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you re an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You ll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.

Residential Conveyancing Fee Earner / Senior Paralegal Location: Bury Salary: £28,000 - £55,000 DOE Full Time Office Based An established and well regarded law firm based in Bury is looking to recruit an experienced Residential Conveyancing Fee Earner / Senior Paralegal to join their growing property team. This role would suit someone with a minimum of 2 years experience within residential conveyancing who is confident managing files with supervision and supporting on a busy caseload from instruction through to completion. The Role You will be supporting the conveyancing team on a broad range of residential property matters including: Sales and purchases Freehold and leasehold transactions Remortgages Transfers of equity New build matters Liaising with clients, estate agents, lenders and solicitors Preparing legal documents and progressing files efficiently This is a fantastic opportunity to join a supportive and close knit team where you will have genuine progression opportunities and exposure to high quality work. About You To be considered, you will ideally have: At least 2 years experience within residential conveyancing Experience assisting on or managing your own files Strong organisational and communication skills A proactive and client focused approach Ability to work well within a fast paced team environment Qualified candidates, experienced paralegals, conveyancing assistants and fee earners will all be considered. What s on Offer Competitive salary depending on experience Supportive working environment Long term progression opportunities Established client base and strong pipeline of work Free onsite parking

We are currently recruiting for a Sub Agent to join a leading Tier 2 contractor, supporting delivery on Network Rail s Access for All (AFA) framework. This is a fantastic opportunity to work on a live station upgrade scheme, focused on accessibility improvements including lift shaft installation and associated works. As Sub Agent, you will play a key role in supporting site delivery, ensuring works are completed safely, on programme, and to the required quality standards. Typical responsibilities will include: Supporting the Project Manager with day-to-day delivery on a live rail station Managing lift shaft construction and installation works Overseeing subcontractors and direct labour on site Ensuring compliance with Network Rail standards and procedures Driving HSEQ, quality assurance, and programme adherence Coordinating works in line with rail possessions and station constraints Producing RAMS, ITPs, and short-term programmes To be considered, you must have: Experience working as a Sub Agent / Site Agent / Section Engineer in rail Strong background in station upgrades or rail civils Proven experience delivering lift shafts / lift installations Knowledge of Access for All (AFA) or similar accessibility schemes Experience working within live rail environments (Network Rail) Understanding of HSEQ and quality processes Desirable: PTS (Personal Track Safety) Experience working for Tier 1 or Tier 2 contractors on rail frameworks

Project Resource Coordinator Longstanton 27,000 - 29,000 p/a Job Description: To allocate work activity in line with client needs across a team of operatives/sub-contractors spread nationwide ensuring key SLAs are consistently met. Liaise with the client to resolve queries in relation to the works being undertaken/completed providing regular updates on progress as required. Responsibilities: Effectively plan works daily for dedicated resource, ensuring client SLAs and crew profitability targets are met consistently Line manage dedicated resource on site to ensure works go ahead, and to assist with queries and on-site issues Liaise directly with the client/third parties to resolve queries/issues relating to the work being undertaken Liaise with third parties for specialist requirements (e.g. Traffic management, pest control, electricians) Submission of permits on NAR database in advance of works being completed, liaising with Highways Authorities as required to ensure works go ahead wherever possible, and manage through to completion ensuring permit is closed on completion of works with measure provided by engineers on site Complete specialist application forms for permits such as TTROs Monitor daily submissions on GEO-Sight and report findings/anomalies to operatives/sub-contractors for correction escalating to Project Delivery Managers and Directors Manage orders through to completion on internal and client databases in real time ensuring data entry is accurate and complete Manage interim reinstatements and Highways Authority defects to ensure all are within SLA and fines and associated costs are kept to a minimum Produce J-orders, organise stock takes, materials and stores where required Ensure DFEs are updated and correct prior to billing, including all additional costs for applications and traffic management are applied, and any discrepancies between original job packs and works required on site are corrected Check and sign off invoices to be passed to Manager Coordinate resource, equipment etc. to sites to ensure works go ahead, sometimes with the assistance of Site Agents Input gang wages to timesheet and confirm wages for price-work crews weekly - if requested by line manager Provide regular and detailed information on outstanding and in progress works to the Resource Scheduling Manager, and to the client, for priority areas Receive and co-ordinate urgent/dangerous 2 hour works within the client SLA Retrieve stats for all works where required to ensure works can go ahead in a safe and timely manner Skills: Good organisational skills with the ability to prioritise effectively, manage conflicting priorities and achieve deadlines Good eye for detail, completing work with a high degree of accuracy Able to work in a fast paced, changing environment taking commercially astute decisions Able to receive constructive feedback, maintain respect and mutually agree any action required for you to take in response Wants to be part of a team, wants to succeed as a team Good IT skills, competent with the use of internet, email and Microsoft (Word, Excel, Outlook) Motivated and enthusiastic, able to work independently using own initiative as well as part of a dynamic team Competencies: Planning & Organising Attention to Detail Commercial Awareness Effective Communication Stakeholder Management Qualifications: NRSWA/HAUC knowledge desirable Knowledge of permit schemes desirable To apply for this role and find out more details, please forward your CV to (url removed) We thank all applicants who respond, but only those short listed will be contacted.

KierBAM are a Joint Venture (JV) partnership between Kier and BAM UK & Ireland - BAM UK & Ireland's infrastructure segment is currently delivering the redevelopment project at a Royal Navy site located in Plymouth and is seeking a Sub Agent to join the Water Retain Barrier (WRB) Team. Due to the site being a high-security military naval base, additional security checks will be required a BPSS leve click apply for full job details

Tenancy Administrator • Monday to Friday 8.30am to 5.30pm (no weekends). • Hybrid working will only become effective upon completion of initial probationary period normally 6 months so you must be able to travel to Chelmsford during the probation period. Thereafter, hybrid working will commence working 3 days at home one week and 2 days the next. A total of 10 days at home every 4 weeks. • A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team. Tenancy Administrator • Liaise with Lettings Branch Managers to obtain and assess rent review recommendations. • Manage the landlord rent review correspondence via DocuSign. • Download and process landlord instructions for the coordinators to action. • Prepare figures and supporting data for rent review recommendations and tribunal cases. • Assist with the preparation and management of rent review tribunal cases • Process general enquiries from landlords and tenants. • Maintain accurate and up-to-date property records on the internal CRM system. • Provide administrative support to the team. • Process and manage rent review data between Microsoft Excel and the CRM system. • Assist with the preparation of tenancy notices. Tenancy Administrator • Previous experience within Residential Lettings. • Proactive can do attitude, with exceptional organisational skills and able to prioritise effectively. • Excellent communication skills, both written and verbal. • You will be a personable, team player, with a professional approach. • Retain a strong attention to detail. • IT proficient, you will be familiar with MS Office packages and able to learn quickly. Tenancy Administrator • Hours of work Monday to Friday 8.30am to 5.30pm (no weekends). Hybrid - 3 days at home one week and 2 days the next. • A total of 10 days at home per every 4 weeks. • Hybrid working will become effective upon completion of initial probationary period (normally 6 months). • All candidates will work 5 days a week in Chelmsford up until this point. Tenancy Administrator • Basic salary circa £26,000 to £28,000 depending on relevant experience and will increase over time with progression. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positionswithin the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

We are working with a reputable law firm based in Huddersfield who are looking to recruit a Conveyancing Assistant to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £26,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement. If you have experience in: Managing a team, supervision and team training Working within a heritage, public engagement or visitor attraction setting Dealing with customer feedback or complaints And are: Customer focused, passionate about excellent engagement and welcome A skilled and engaging communicator Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral s overall vision and values, and sympathy with the Christian faith. Then we would love to hear from you. Main Duties and Responsibilities Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise; Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided; Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met; Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral; Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests; Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date; Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials; Handle complaints procedure and any difficult customers; Manage the recording of daily visitor numbers and donation figures; Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events; Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures; Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more; Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral; Refer any visitor in need of pastoral care to the Day Chaplain or clergy; Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so; Direct visitors to the Cathedral Shop and Café encouraging secondary spend; Promote the sale of information products such as the Visitor Map and Guidebook; Closing date: 11.59pm on Wednesday, June 17th Interviews are planned for Friday, June 26th Introduction to the Cathedral Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. The Cathedral s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all. Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement Promoting a Safer Church (2017) ; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training. Appointment to this role is subject to satisfactory references and the right to work in the UK.

Head of IT Service Management When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will Head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will be an experienced Head of IT Service Delivery, Head of Service Management, or senior Service Delivery leader with a proven track record across hybrid IT operating models, multi-vendor SIAM, ITSM platform direction and managed service performance - within a mid- to large-enterprise environment. You will ensure the end-to-end service performance of Group IT in a hybrid-sourced operating model owning service standards, vendor accountability, ITSM and the customer-facing service experience across the UK, North America, Germany and Spain. You will have proven experience in leading multi-vendor service operations, designing and governing SLA XLA frameworks, and translating executive-level service expectations into measurable, customer-facing service standards. This is a senior leadership role responsible for the service-management spine of Group IT - translating the Executive's "run it like you own it" intent into a durable, accountable and customer-experience-led service organisation. You will operationalise the IT Service Management strategy, design and govern the SIAM model across ATG's MSPs, and lead the build of out-of-hours service capability across the Group. Experience of SIAM governance, multi-vendor MSP management and modern ITSM platform ownership is essential. You must be a self-starter, comfortable in a fast-paced and dynamic environment, and able to carry the Exec-facing service narrative - uptime, customer experience, and vendor accountability - as well as operate it day-to-day. You will be a confident communicator across executive, business, technical and external supplier audiences, mindful of different communication styles for different audiences. Specific experience in live entertainment, sports, hospitality or other venue-led industries, and a passion for the arts and creative industries, would be an advantage in your application. Key responsibilities/Deliverables Strategic Leadership: Develop and communicate a strategic vision for IT Service Management in a hybrid-sourced operating model, ensuring alignment with Group business objectives and the Exec's "run it like you own it" service ethos. Service Management & Vendor Governance: Own the Service Integration and Management (SIAM) operating model across ATG's managed service providers - governing Service Integration and Delivery, Service Operations and IT Asset Lifecycle Management, Service Management and Governance, and the technology platform that integrates them. Ensure services are designed, transitioned and operated to contractually committed performance, quality and end-to-end outcome standards (SLA, XLA and business-outcome metrics). Govern MSP performance against SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks across ServiceDesk, ITSM, Application Support, Cloud Infrastructure Operations, Network Operations Centre (NoC) and Security Operations Centre (SoC). Drive contractually committed business outcomes, change success rate, CMDB accuracy and cross-provider collaboration metrics; initiate corrective action and contractual remediation where required. Own the Group ITSM platform direction - a centralised SIAM dashboard with single-source-of-truth visibility across all providers (ticketing, service catalogue, CMDB, problem / change / release / configuration management) - integrated with supplier platforms, augmented by AI / GenAI and experience management tooling, and underpinned by ITIL 4 process maturity. Lead service reporting to the IT Leadership Group and business stakeholders - uptime, customer experience, vendor accountability and service-quality KPIs. Act as the Group escalation point for major service incidents and vendor performance failures; lead post-incident review, root-cause analysis and continuous improvement plans. Own service management for in-Venue technologies - Audio-Visual, Accessibility, ePOS and other front-of-house and back-of-house venue technology - and manage the Group IT relationship with Venue Operations Business Directors as the primary internal customer for venue-tech service performance. Out-of-Hours Service & Capability Build: Design and stand up Group out-of-hours service capability - making the sourcing decision (follow-the-sun in-house, MSP overflow, or hybrid) and owning ongoing governance, SLA and cost. Position ATG's IT service model as a deliberate shift from a primarily outsourced posture to a partial-insourced (hybrid) model. Lead the build and ongoing maturity of the internal ITSM capability - process, tooling, governance, performance management and continuous improvement - augmented by GenAI (MS CoPilot & Claude) and automation, so that Group IT increasingly owns the service-management spine end-to-end. Team, Application Support & Financial Management: Lead the Application Support function operationally (the Application Support Manager team), with matrixed delivery into Delivery & Change for change-driven work. Drive the AI-native, technically adept redesign of Application Support in line with the Group capability strategy. Manage the service-line Opex envelope, lead FinOps coordination with Infrastructure & Operations on managed-service cost, and contribute to Group IT financial accounting and budget planning. Establish and maintain robust ITSM frameworks (ITIL 4, SIAM, ISO 20000-aligned where appropriate) and ensure best practice is followed across regions. Stakeholder Engagement: Act as the bridge between the business, IT teams and managed service providers; collaborate with venue, theatre and corporate stakeholders at all levels; serve as the senior service-experience voice in Exec, Group leadership and Providence-facing forums. Your skills, qualities, and experience Essential A proven track record of experience supporting a complex IT estate in a senior service delivery, service management or service integration leadership role. Strong strategic leadership with a proven track record designing and operating hybrid IT operating models and multi-vendor SIAM ecosystems, including SIAM advisory, mixed managed services and build-operate-transfer (BOT) contracting models. Service Integration and Delivery: governing the integration and delivery of services across multiple managed service providers; designing, transitioning, exiting and re-integrating MSP arrangements; cross-provider collaboration, ecosystem performance and risk-indexed multivendor oversight. Service Operations and IT Asset Lifecycle Management: ITSM platform direction (ticketing, service catalogue, CMDB accuracy and integrity, problem / change / release / configuration management); ITIL 4 process maturity; change success rate and CMDB accuracy as primary operational metrics. Service Management and Governance: SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks; contractually committed business outcomes versus traditional SLAs; incentives and penalties tied to cross-resolver-group outcomes; commercial and contractual familiarity with multi-vendor governance. Enhance Delivery Through Technology: build & operate a centralised SIAM dashboard and observability with single-source-of-truth visibility across all providers; AI / agentic AI / GenAI augmentation; integration with supplier platforms; automation initiatives across service operations. Service-experience design - translating Exec-level service expectations into measurable, customer-facing service standards (uptime, CSAT, XLA, business-outcome metrics) across multi-region service delivery. Out-of-hours service design (follow-the-sun, NOC-style or hybrid MSP / in-house models) and Group-wide major incident management. Operational familiarity with cloud-first IT estates, FinOps disciplines, and GenAI / automation augmentation in service operations (MS CoPilot, Claude or equivalent). Operational experience of PCI DSS-relevant environments and customer-facing transactional service uptime (ticketing, hospitality, payments). Stakeholder management at all levels - comfortable in executive, business, technical and external supplier audiences. Certification in ITIL 4 (Foundation essential; Managing Professional or Strategic Leader desirable), SIAM Foundation / Professional, or other relevant service-management frameworks. Degree educated in a relevant technology / computer science subject (or equivalent on-the-job experience). Desirable Experience of venue-based IT service operations (live entertainment, sports, events, conferences) in a multi-site, customer-facing environment. Agile Delivery Methodology (Scrum / Kanban) or Scaled Agile (SAFe) training and experience. Operational FinOps experience in Azure. . click apply for full job details