About the role An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle. As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 27 days plus bank holidays Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 20, 2026
Full time
About the role An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle. As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 27 days plus bank holidays Industry-leading Maternity, Paternity and Adoption Pay Private Medical Insurance Recognition of Long Service every 5 years Discounted Car Schemes Career Development Enhanced Pension Entitlement One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Financial Crime Analyst, Milton Keynes Division: Mercedes-Benz Financial ServicesRole: Financial Crime Executive x 4 Start Date : 15th September 2025 Placement Duration : 6 months initially Basic Pay Rate : £20.51 - £25.64 per hour PAYE £27.43 - £34.29 per hour UMB (£40 - £50k per annum) Location: 3 days in Tongwell, 2 days from home Working pattern: 08:30 - 17:00 with a 1-hour break Your New Role: As a Financial Crime Executive, your primary responsibility will be to carry out thorough investigations into individuals' financial affairs. Due to recent regulatory changes, MBFS are required to provide a lot more information to comply with, which has created an increased workload for the team. You will support the Deputy/Money Laundering Officer in advising and assisting MBFS UK and MBIS in complying with their obligations in respect of: • Anti-Money Laundering • Anti-Terrorist Financing • Proliferation Financing • Fraud • Bribery and Corruption • Tax Evasion •Sanctions Compliance To provide day-to-day support and act as subject-matter expert on matters relating to areas such as Suspicious Activity Reports, AML Advice, Sanctions, FCA Reporting and HQ AML reporting. To also extend necessary support to the teams within MBFS and MBIS. Support and manage any internal and external stakeholders for the MBFS UK's Financial Crime Team. What You'll Need to Succeed: • 2 years' experience in one or more of these areas (Anti Money Laundering, Anti-Terrorist Financing, Proliferation Financing, Fraud, Bribery and Corruption, Tax Evasion, Sanctions Compliance) • A thorough understanding of how the requirements of the UK's Money Laundering Regulations apply within the regulated financial services sector. • Knowledge of effective anti-bribery and corruption programmes in the UK's financial services sector. • Knowledge and experience of the UK's AML and CTF laws, regulations, and associated guidance. • Excellent communication, presentation skills and influencing skills. • Ability to interact professionally with diverse groups, executives, managers, and subject-matter experts. • Experience in dealing with suspicious customer activity and undertaking, or assisting with, the associated investigations with the ability to escalate to relevant law enforcement. • The ability to analyse a diverse range of information with a view to making sound risk evidence-based judgements. What You'll Receive in Return: • Opportunity: Work with a leading automotive brand. • Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking. • Technology: Contingent workers receive their own laptop. • Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). • Silent Room: A dedicated space in the Tongwell office for prayer or reflection. • Long-Term Career Progression: Potential for permanent roles. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 04, 2025
Contractor
Financial Crime Analyst, Milton Keynes Division: Mercedes-Benz Financial ServicesRole: Financial Crime Executive x 4 Start Date : 15th September 2025 Placement Duration : 6 months initially Basic Pay Rate : £20.51 - £25.64 per hour PAYE £27.43 - £34.29 per hour UMB (£40 - £50k per annum) Location: 3 days in Tongwell, 2 days from home Working pattern: 08:30 - 17:00 with a 1-hour break Your New Role: As a Financial Crime Executive, your primary responsibility will be to carry out thorough investigations into individuals' financial affairs. Due to recent regulatory changes, MBFS are required to provide a lot more information to comply with, which has created an increased workload for the team. You will support the Deputy/Money Laundering Officer in advising and assisting MBFS UK and MBIS in complying with their obligations in respect of: • Anti-Money Laundering • Anti-Terrorist Financing • Proliferation Financing • Fraud • Bribery and Corruption • Tax Evasion •Sanctions Compliance To provide day-to-day support and act as subject-matter expert on matters relating to areas such as Suspicious Activity Reports, AML Advice, Sanctions, FCA Reporting and HQ AML reporting. To also extend necessary support to the teams within MBFS and MBIS. Support and manage any internal and external stakeholders for the MBFS UK's Financial Crime Team. What You'll Need to Succeed: • 2 years' experience in one or more of these areas (Anti Money Laundering, Anti-Terrorist Financing, Proliferation Financing, Fraud, Bribery and Corruption, Tax Evasion, Sanctions Compliance) • A thorough understanding of how the requirements of the UK's Money Laundering Regulations apply within the regulated financial services sector. • Knowledge of effective anti-bribery and corruption programmes in the UK's financial services sector. • Knowledge and experience of the UK's AML and CTF laws, regulations, and associated guidance. • Excellent communication, presentation skills and influencing skills. • Ability to interact professionally with diverse groups, executives, managers, and subject-matter experts. • Experience in dealing with suspicious customer activity and undertaking, or assisting with, the associated investigations with the ability to escalate to relevant law enforcement. • The ability to analyse a diverse range of information with a view to making sound risk evidence-based judgements. What You'll Receive in Return: • Opportunity: Work with a leading automotive brand. • Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking. • Technology: Contingent workers receive their own laptop. • Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). • Silent Room: A dedicated space in the Tongwell office for prayer or reflection. • Long-Term Career Progression: Potential for permanent roles. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Customer Service Advisor - Milton Keynes Role: Customer Service Advisor x 3Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break. Start: 11th August 2025 Duration: 12 months initially Basic Rate: £12.21 per hour (equivalent to £23,400 pa) Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. • Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. • Record all queries and action points on the relevant department customer contact system. • Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. • Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. • Prioritise and organise workload to ensure it is completed within service level agreement. • Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. • Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard, e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets • Being proactive in supporting the team in identifying new processes and department improvements. • To help shape the company through supporting new system implementations to enhance our customer experience • To play an active part in creating a customer-centric culture. • Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: • GCSE or equivalent English Language and Mathematics is preferable. • Previous customer service experience, preferably within the finance industry. • Effective telephone and negotiation skills in both written and verbal. • Excellent administrative skills. • Keen eye for accuracy and attention to detail. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. • Demonstrate the ability to learn and employ finance and credit-control knowledge. • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. #
Oct 03, 2025
Full time
Customer Service Advisor - Milton Keynes Role: Customer Service Advisor x 3Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch break. Start: 11th August 2025 Duration: 12 months initially Basic Rate: £12.21 per hour (equivalent to £23,400 pa) Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. • Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. • Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. • Record all queries and action points on the relevant department customer contact system. • Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. • Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. • Prioritise and organise workload to ensure it is completed within service level agreement. • Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. • Pass & maintain relevant accreditation/compliance/ knowledge to the desired standard, e.g. FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. • Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets • Being proactive in supporting the team in identifying new processes and department improvements. • To help shape the company through supporting new system implementations to enhance our customer experience • To play an active part in creating a customer-centric culture. • Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: • GCSE or equivalent English Language and Mathematics is preferable. • Previous customer service experience, preferably within the finance industry. • Effective telephone and negotiation skills in both written and verbal. • Excellent administrative skills. • Keen eye for accuracy and attention to detail. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. • Demonstrate the ability to learn and employ finance and credit-control knowledge. • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. • Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. #
