Are you an experienced transport professional looking to take the next step in your career within a fast-paced, dynamic operation? This is a fantastic opportunity for someone with proven operational experience to step into a first-line management role, where you'll play a key part in driving performance and leading a team. You'll be supported with development and training to further enhance your leadership capability within GXO, or perhaps you're already in a supervisory role and ready for your next challenge We're looking for a Transport Team Leader , to be based at our Greene King site in Greenford, London where you will be responsible for ensuring the safe, efficient, and effective running of the shift in our transport operation. This is a permanent position, you'll be on the late/night shift, Sunday to Thursday between the hours of 16:00 and 00:00. Pay, benefits and more: We're looking to offer a base salary of £30,668.50 per annum, + 10% shift allowance. In addition, we offer 25 days annual leave (plus 8 bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Support with all required tasks to meet Health & Safety and Operators license compliance, including managing and driving a good Health and Safety reporting culture Complete regular team meetings, 121's and ensure personal development plans are in place, as well as ensuring continuous development and control of Admin and Drivers performance Liaise with the Planning Team to ensure effective planning and utilisation of the fleet, and the effective and timely Kick-Out and de-briefing of all drivers Manage and maintain the vehicles and equipment, ensuring any defects are completed in a timely manner, as well as ensuring admin tasks of the fleets MOT, servicing, defect process and that all repairs are completed in a timely manner What you need to succeed at GXO: Experience in leading a team within a fast-paced operation of FMCG, automation and multichannel operations A working knowledge of both Transport and warehousing would be desirable Good working knowledge of current health & safety and compliance legislation Previous experience working within a temperature-controlled environment would be an advantage Deliver and support continuous improvement projects to successful implementation We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Jun 16, 2026
Full time
Are you an experienced transport professional looking to take the next step in your career within a fast-paced, dynamic operation? This is a fantastic opportunity for someone with proven operational experience to step into a first-line management role, where you'll play a key part in driving performance and leading a team. You'll be supported with development and training to further enhance your leadership capability within GXO, or perhaps you're already in a supervisory role and ready for your next challenge We're looking for a Transport Team Leader , to be based at our Greene King site in Greenford, London where you will be responsible for ensuring the safe, efficient, and effective running of the shift in our transport operation. This is a permanent position, you'll be on the late/night shift, Sunday to Thursday between the hours of 16:00 and 00:00. Pay, benefits and more: We're looking to offer a base salary of £30,668.50 per annum, + 10% shift allowance. In addition, we offer 25 days annual leave (plus 8 bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Support with all required tasks to meet Health & Safety and Operators license compliance, including managing and driving a good Health and Safety reporting culture Complete regular team meetings, 121's and ensure personal development plans are in place, as well as ensuring continuous development and control of Admin and Drivers performance Liaise with the Planning Team to ensure effective planning and utilisation of the fleet, and the effective and timely Kick-Out and de-briefing of all drivers Manage and maintain the vehicles and equipment, ensuring any defects are completed in a timely manner, as well as ensuring admin tasks of the fleets MOT, servicing, defect process and that all repairs are completed in a timely manner What you need to succeed at GXO: Experience in leading a team within a fast-paced operation of FMCG, automation and multichannel operations A working knowledge of both Transport and warehousing would be desirable Good working knowledge of current health & safety and compliance legislation Previous experience working within a temperature-controlled environment would be an advantage Deliver and support continuous improvement projects to successful implementation We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Salesforce Experience Cloud Web Lead- £60,000 (London) £56,000 (Remote) - Flexible (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that supports some of the most in need people. They work closely with charities in the space to create a strong network of support for the vulnerable. We are helping them recruit a Salesforce Experience Cloud Web Lead who will be designing, developing and delivering a Salesforce Experience Cloud based information hub for an exciting new project. What the Salesforce Experience Cloud Website Lead will be doing You will be working with the Head of Data Systems and AI to scope and design an online site before working with the technical teams for build and release. Scope and design the Salesforce experience site - Consulting with target audiences and stakeholders to ensure it meets their requirements Work with technical staff to build the platform and facilitate user testing with target audiences Create training materials (guides, short videos) for both internal staff and external users to encourage adoption Monitor site adoption, user behaviour, and engagement metrics to identify pain points and areas of success Manage the backlog of feature requests, bugs, and Salesforce seasonal release updates What the successful Salesforce Experience Cloud Web Lead will bring to the team You will have a strong understanding of Salesforce Experience Cloud in order to support the design and build, and strong project management skills in order to take the project from discovery to completion. Effective project management skills with the ability to prioritise and manage deadlines and work across multiple workstreams at the same time. Experience managing a database, website or online community via a Salesforce experience site. Salesforce Certified Administrator OR Salesforce Certified Experience Cloud Consultant certifications. Proficiency with Salesforce Flows, standard object architecture, sharing/visibility models, and Salesforce CMS. Basic knowledge of HTML/CSS for minor branding tweaks. Desirable = Knowledge of homelessness and/or supported housing Here's What You'll Get in Return Salary of up to £60,000 Flexible working arrangements Generous Holiday Allowances - 30 days PLUS bank holidays Employee assistance and training programmes Think this one's for you If you think this Salesforce Experience Cloud Web Lead opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jun 16, 2026
Full time
Salesforce Experience Cloud Web Lead- £60,000 (London) £56,000 (Remote) - Flexible (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that supports some of the most in need people. They work closely with charities in the space to create a strong network of support for the vulnerable. We are helping them recruit a Salesforce Experience Cloud Web Lead who will be designing, developing and delivering a Salesforce Experience Cloud based information hub for an exciting new project. What the Salesforce Experience Cloud Website Lead will be doing You will be working with the Head of Data Systems and AI to scope and design an online site before working with the technical teams for build and release. Scope and design the Salesforce experience site - Consulting with target audiences and stakeholders to ensure it meets their requirements Work with technical staff to build the platform and facilitate user testing with target audiences Create training materials (guides, short videos) for both internal staff and external users to encourage adoption Monitor site adoption, user behaviour, and engagement metrics to identify pain points and areas of success Manage the backlog of feature requests, bugs, and Salesforce seasonal release updates What the successful Salesforce Experience Cloud Web Lead will bring to the team You will have a strong understanding of Salesforce Experience Cloud in order to support the design and build, and strong project management skills in order to take the project from discovery to completion. Effective project management skills with the ability to prioritise and manage deadlines and work across multiple workstreams at the same time. Experience managing a database, website or online community via a Salesforce experience site. Salesforce Certified Administrator OR Salesforce Certified Experience Cloud Consultant certifications. Proficiency with Salesforce Flows, standard object architecture, sharing/visibility models, and Salesforce CMS. Basic knowledge of HTML/CSS for minor branding tweaks. Desirable = Knowledge of homelessness and/or supported housing Here's What You'll Get in Return Salary of up to £60,000 Flexible working arrangements Generous Holiday Allowances - 30 days PLUS bank holidays Employee assistance and training programmes Think this one's for you If you think this Salesforce Experience Cloud Web Lead opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Orwell Housing Association
Walton On The Naze, Essex
Relief Care Assistants - Beaumont House, Walton-on-the-Naze £12.83 per hour Various hours and shifts to cover absence, training and holiday. Day, night and weekends available. Ref: BMH016 As an Orwell Care Assistant, you will enable our customers to maintain their dignity and independence and lead fulfilling lives. You'll play a vital role in the lives of our tenants, supporting them with everything they need to do to live well. You will work mostly alone in someone's home but will be part of a great care team for the benefit and wellbeing of all the tenants who live at the service. In caring for our customers, your main duties will include: providing personal care administration and storage of medication housekeeping supporting people through temporary or terminal illness helping with eating and drinking light domestic duties such as bed making support with social, physical activities and mental stimulation such as hobbies and recreation About You You will be warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces. Our customers' ideal candidates will: have a positive energy that brings smiles to people's faces be a great listener with a caring and supportive attitude want to make a difference every day focus on the individual and not the routine Interviews: Available Immediately. Before applying Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing.
Jun 15, 2026
Full time
Relief Care Assistants - Beaumont House, Walton-on-the-Naze £12.83 per hour Various hours and shifts to cover absence, training and holiday. Day, night and weekends available. Ref: BMH016 As an Orwell Care Assistant, you will enable our customers to maintain their dignity and independence and lead fulfilling lives. You'll play a vital role in the lives of our tenants, supporting them with everything they need to do to live well. You will work mostly alone in someone's home but will be part of a great care team for the benefit and wellbeing of all the tenants who live at the service. In caring for our customers, your main duties will include: providing personal care administration and storage of medication housekeeping supporting people through temporary or terminal illness helping with eating and drinking light domestic duties such as bed making support with social, physical activities and mental stimulation such as hobbies and recreation About You You will be warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces. Our customers' ideal candidates will: have a positive energy that brings smiles to people's faces be a great listener with a caring and supportive attitude want to make a difference every day focus on the individual and not the routine Interviews: Available Immediately. Before applying Orwell is committed to safeguarding and safer employment and the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing.
37.5 hours per week / permanent / working onsite / this role operates on a sevenday rolling rota following a fouron, fouroff shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25 with multiple and complex needs. The services have 15 and 20 bedspaces respectively, with shared communal facilities; the services support young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our teams across Lansworth House and Gareth Stacey House, working flexibly between both sites to ensure young people are safe. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing antisocial behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out onetoone interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it's an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security: Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement: Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping: Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General: Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people's development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate recordkeeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for daytime colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to deescalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively If you would like any further information or an informal discussion about this post, please contact . If you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 28 June 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.
Jun 14, 2026
Full time
37.5 hours per week / permanent / working onsite / this role operates on a sevenday rolling rota following a fouron, fouroff shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25 with multiple and complex needs. The services have 15 and 20 bedspaces respectively, with shared communal facilities; the services support young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our teams across Lansworth House and Gareth Stacey House, working flexibly between both sites to ensure young people are safe. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing antisocial behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out onetoone interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it's an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security: Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement: Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping: Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General: Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people's development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate recordkeeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for daytime colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to deescalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively If you would like any further information or an informal discussion about this post, please contact . If you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 28 June 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.
Customer Service Officer Administrator RG Setsquare is supporting a local Housing Association with hiring a temporary team member to join in the team in a customer service capacity ASAP. This role will last for approximately 4-6 weeks. Working with in a supported housing scheme, this role will see you being the 1st point of contact for any visitors, directing and greeting people as they arrive at the home. The role will also accommodate administrative tasks such as logging maintenance issues that are reported by the staff and/or service users. There will be an element of taking rent, advising what is owed and when, logging all actions on the internal systems as you go, including some diary management and general admin and reception tasks. All in all, offering a lovely variety of work to complete. The hours on offer: Monday to Friday 9am to 1pm If this is of interest, please feel free to apply by submitting your CV, or call Heather directly (phone number removed). RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Jun 13, 2026
Seasonal
Customer Service Officer Administrator RG Setsquare is supporting a local Housing Association with hiring a temporary team member to join in the team in a customer service capacity ASAP. This role will last for approximately 4-6 weeks. Working with in a supported housing scheme, this role will see you being the 1st point of contact for any visitors, directing and greeting people as they arrive at the home. The role will also accommodate administrative tasks such as logging maintenance issues that are reported by the staff and/or service users. There will be an element of taking rent, advising what is owed and when, logging all actions on the internal systems as you go, including some diary management and general admin and reception tasks. All in all, offering a lovely variety of work to complete. The hours on offer: Monday to Friday 9am to 1pm If this is of interest, please feel free to apply by submitting your CV, or call Heather directly (phone number removed). RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Housing & Compliance Officer Salary: £26,320 per annum (£31,155.54 per annum with 1x sleep in per week) Hours: 37.5hrs per week Mon-Fri 9-5 (Optional sleep-in shift per week) Contract: Temp to Perm Location: Bristol About the Role: We are looking for a proactive, organised, and compassionate Housing & Compliance Officer to join our team. You will play a key role in ensuring our properties are safe, compliant, well-managed, and provide a positive living environment for residents. Working closely with housing, maintenance, and care teams, you will deliver a high-quality housing management service, supporting tenants to sustain their tenancies while ensuring compliance with housing standards, health and safety requirements, and organisational policies. Key Responsibilities: Manage and maintain a portfolio of properties, ensuring homes are safe, suitable, and compliant with relevant legislation and health & safety standards. Carry out regular property inspections, including weekly checks, health and safety checks, and compliance monitoring. Support effective move-in and move-out processes, including sign-ups, occupancy agreements, property checks, and tenancy closures. Deliver a customer-focused housing management service, building positive relationships with residents and promoting engagement. Work alongside the Care Team to support tenancy sustainment, identifying barriers and ensuring appropriate support is in place. Manage tenancy-related issues including safeguarding concerns, anti-social behaviour, tenancy breaches, and resident queries. Monitor and manage rent and service charge accounts, taking appropriate action to reduce arrears and support residents to maintain payments. Develop and agree payment plans, undertake early intervention, and support enforcement processes where required. Assist residents with housing options, including mutual exchanges, private rented accommodation, and local authority housing pathways. Investigate and respond to reports of nuisance and anti-social behaviour, taking appropriate action to prevent escalation. Liaise with maintenance teams and contractors to ensure repairs, hazards, cleaning, and environmental issues are resolved promptly. Support the implementation and review of housing policies and procedures, including allocations, transfers, arrears, and ASB processes. Maintain accurate records, reports, and documentation in line with GDPR and organisational requirements. About You: You will be a resilient and compassionate housing professional with the ability to manage competing priorities in a busy environment. You will have excellent communication skills and be confident working with vulnerable residents, partner agencies, and internal teams. You will be: Organised, detail-focused, and able to manage your own workload effectively. Confident dealing with challenging situations while maintaining professionalism and empathy. Proactive, solution-focused, and committed to improving residents outcomes. Able to build positive relationships with residents and support them to achieve independence. Essential Skills & Experience Previous experience within housing management, tenancy sustainment, supported housing, or a similar role. Understanding of tenancy agreements, landlord responsibilities, and housing legislation. Experience managing rent arrears, tenancy issues, ASB, and safeguarding concerns. Knowledge of welfare benefits, including Housing Benefit and related support. Experience working with vulnerable adults and multi-agency partners. Strong administrative skills with excellent attention to detail. Good IT skills and experience maintaining accurate records. Full UK driving licence. Desirable Experience Experience working within supported housing or accommodation-based services. Knowledge of property compliance, inspections, and health & safety procedures. Experience working alongside social care, support teams, or statutory services. For more info, please contact Nathan Jackson on (phone number removed) or apply now.
Jun 13, 2026
Full time
Housing & Compliance Officer Salary: £26,320 per annum (£31,155.54 per annum with 1x sleep in per week) Hours: 37.5hrs per week Mon-Fri 9-5 (Optional sleep-in shift per week) Contract: Temp to Perm Location: Bristol About the Role: We are looking for a proactive, organised, and compassionate Housing & Compliance Officer to join our team. You will play a key role in ensuring our properties are safe, compliant, well-managed, and provide a positive living environment for residents. Working closely with housing, maintenance, and care teams, you will deliver a high-quality housing management service, supporting tenants to sustain their tenancies while ensuring compliance with housing standards, health and safety requirements, and organisational policies. Key Responsibilities: Manage and maintain a portfolio of properties, ensuring homes are safe, suitable, and compliant with relevant legislation and health & safety standards. Carry out regular property inspections, including weekly checks, health and safety checks, and compliance monitoring. Support effective move-in and move-out processes, including sign-ups, occupancy agreements, property checks, and tenancy closures. Deliver a customer-focused housing management service, building positive relationships with residents and promoting engagement. Work alongside the Care Team to support tenancy sustainment, identifying barriers and ensuring appropriate support is in place. Manage tenancy-related issues including safeguarding concerns, anti-social behaviour, tenancy breaches, and resident queries. Monitor and manage rent and service charge accounts, taking appropriate action to reduce arrears and support residents to maintain payments. Develop and agree payment plans, undertake early intervention, and support enforcement processes where required. Assist residents with housing options, including mutual exchanges, private rented accommodation, and local authority housing pathways. Investigate and respond to reports of nuisance and anti-social behaviour, taking appropriate action to prevent escalation. Liaise with maintenance teams and contractors to ensure repairs, hazards, cleaning, and environmental issues are resolved promptly. Support the implementation and review of housing policies and procedures, including allocations, transfers, arrears, and ASB processes. Maintain accurate records, reports, and documentation in line with GDPR and organisational requirements. About You: You will be a resilient and compassionate housing professional with the ability to manage competing priorities in a busy environment. You will have excellent communication skills and be confident working with vulnerable residents, partner agencies, and internal teams. You will be: Organised, detail-focused, and able to manage your own workload effectively. Confident dealing with challenging situations while maintaining professionalism and empathy. Proactive, solution-focused, and committed to improving residents outcomes. Able to build positive relationships with residents and support them to achieve independence. Essential Skills & Experience Previous experience within housing management, tenancy sustainment, supported housing, or a similar role. Understanding of tenancy agreements, landlord responsibilities, and housing legislation. Experience managing rent arrears, tenancy issues, ASB, and safeguarding concerns. Knowledge of welfare benefits, including Housing Benefit and related support. Experience working with vulnerable adults and multi-agency partners. Strong administrative skills with excellent attention to detail. Good IT skills and experience maintaining accurate records. Full UK driving licence. Desirable Experience Experience working within supported housing or accommodation-based services. Knowledge of property compliance, inspections, and health & safety procedures. Experience working alongside social care, support teams, or statutory services. For more info, please contact Nathan Jackson on (phone number removed) or apply now.
37.5 hours per week / permanent / working onsite / this role operates on a seven day rolling rota following a four on, four off shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25 with multiple and complex needs. The services have 15 and 20 bedspaces respectively, with shared communal facilities; the services support young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our teams across Lansworth House and Gareth Stacey House, working flexibly between both sites to ensure young people are safe. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one to one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people s development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate record keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively CLOSING DATE: Sunday 28 June 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Jun 12, 2026
Full time
37.5 hours per week / permanent / working onsite / this role operates on a seven day rolling rota following a four on, four off shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Gareth Stacey House and Lansworth House are our 24-hour supported housing services in central Brighton and Hove offering high levels of housing-related support for young people aged 16-25 with multiple and complex needs. The services have 15 and 20 bedspaces respectively, with shared communal facilities; the services support young people to manage their daily living activities in areas including finances and budgeting, developing life and work skills, and managing self-care. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our teams across Lansworth House and Gareth Stacey House, working flexibly between both sites to ensure young people are safe. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one to one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people s development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate record keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively CLOSING DATE: Sunday 28 June 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children s and Adults Barred Lists) as well as comprehensive reference and activity check.
Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: 31,992.21 Full Time (37 hours) Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management Manage allocations, lettings, and tenancy-related matters. Monitor performance against KPIs including occupancy, arrears, and service delivery. Maintain strong relationships with residents, ensuring timely support and engagement. Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement Build a vibrant, inclusive community through events and ongoing engagement. Support residents across mixed tenure types, ensuring equitable service. Act as a visible and approachable presence within the scheme. Partnership Working Work closely with on-site care teams, contractors, and ancillary services. Collaborate with external agencies to coordinate support for residents. Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management Carry out needs and risk assessments, ensuring residents' safety and wellbeing. Manage safeguarding concerns and anti-social behaviour cases effectively. Develop and monitor person-centred support plans. Financial & Operational Oversight Support budget management and ensure effective use of resources. Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience Strong communication and relationship-building skills. Experience managing complex situations and making informed decisions. Ability to work independently and manage a busy workload. Experience assessing needs, managing risk, and supporting individuals. Excellent record-keeping and administrative skills. Desirable Experience in housing, tenancy management, or supported living. Knowledge of safeguarding, ASB, and welfare benefits. Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
Jun 12, 2026
Full time
Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: 31,992.21 Full Time (37 hours) Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management Manage allocations, lettings, and tenancy-related matters. Monitor performance against KPIs including occupancy, arrears, and service delivery. Maintain strong relationships with residents, ensuring timely support and engagement. Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement Build a vibrant, inclusive community through events and ongoing engagement. Support residents across mixed tenure types, ensuring equitable service. Act as a visible and approachable presence within the scheme. Partnership Working Work closely with on-site care teams, contractors, and ancillary services. Collaborate with external agencies to coordinate support for residents. Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management Carry out needs and risk assessments, ensuring residents' safety and wellbeing. Manage safeguarding concerns and anti-social behaviour cases effectively. Develop and monitor person-centred support plans. Financial & Operational Oversight Support budget management and ensure effective use of resources. Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience Strong communication and relationship-building skills. Experience managing complex situations and making informed decisions. Ability to work independently and manage a busy workload. Experience assessing needs, managing risk, and supporting individuals. Excellent record-keeping and administrative skills. Desirable Experience in housing, tenancy management, or supported living. Knowledge of safeguarding, ASB, and welfare benefits. Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
We are seeking warm, caring individuals to provide personalised care and support at night in our extra care services at Fitzwilliam Court located in Hoyland, Barnsley. These services enable older people to maintain their wellbeing and enjoy an active and independent lifestyle. We can offer you 1 night per week with the opportunity to work additional hours on a flexible basis. Your role will include: Providing respectful, dignified personal care and emotional support to people according to their needs and preferences Preparing meals and refreshments and supporting people with nutrition & hydration Assisting with household and everyday living tasks, involving people as fully as possible to maintain their independence Supporting people to take medication and administering medication as needed Enabling people to take part in activities within the scheme and to enjoy relationships with others Supporting residents to maximize their health & wellbeing, independence and quality of life Responding to changing needs and emergencies and supporting people to live safely Working positively with each person supported and their family, health professionals and housing officers to provide a coordinated service which meets their desired outcomes Experience of providing care and support is desirable but not essential as full training is provided. However, you must be compassionate, respectful and able to work in a reliable and accountable manner with a strong duty of care to the people we support. You will need to demonstrate a reasonable standard of verbal and written English and be able to contribute to recording systems. You must be reliable and able to be vigilant and responsive to emergencies and urgent needs as they arise. You must also be able to carry out the physical demands of the role which includes supporting people with moving and positioning. If you have any queries about this role please contact Megan Mitchell by email to: Vacancy Reference Number: 91441 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK .
Jun 12, 2026
Full time
We are seeking warm, caring individuals to provide personalised care and support at night in our extra care services at Fitzwilliam Court located in Hoyland, Barnsley. These services enable older people to maintain their wellbeing and enjoy an active and independent lifestyle. We can offer you 1 night per week with the opportunity to work additional hours on a flexible basis. Your role will include: Providing respectful, dignified personal care and emotional support to people according to their needs and preferences Preparing meals and refreshments and supporting people with nutrition & hydration Assisting with household and everyday living tasks, involving people as fully as possible to maintain their independence Supporting people to take medication and administering medication as needed Enabling people to take part in activities within the scheme and to enjoy relationships with others Supporting residents to maximize their health & wellbeing, independence and quality of life Responding to changing needs and emergencies and supporting people to live safely Working positively with each person supported and their family, health professionals and housing officers to provide a coordinated service which meets their desired outcomes Experience of providing care and support is desirable but not essential as full training is provided. However, you must be compassionate, respectful and able to work in a reliable and accountable manner with a strong duty of care to the people we support. You will need to demonstrate a reasonable standard of verbal and written English and be able to contribute to recording systems. You must be reliable and able to be vigilant and responsive to emergencies and urgent needs as they arise. You must also be able to carry out the physical demands of the role which includes supporting people with moving and positioning. If you have any queries about this role please contact Megan Mitchell by email to: Vacancy Reference Number: 91441 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK .
We are seeking calm, resourceful, and energetic Relief Support Workers who are motivated and hardworking to join our team at Swanway, an independent Supported Living Service in Gateshead. Our service houses individuals with learning disabilities and other support needs, such as autism, mental health needs, and physical disabilities. The service consists of 12 apartments with a shared outdoor space/gardens. As a Relief Support Worker, you will support individuals in various activities they enjoy, including discos, swimming, and cinema outings. The ideal candidate will have skills in positive communication and engagement and demonstrate unconditional positive regard for the people we support. You will also act as a Key Worker, helping individuals achieve their dreams and ambitions. Your duties will include providing personal care, medication administration, developing warm and trusting relationships with service users, and carrying out general administrative duties and housing management tasks. You will be paid weekly. A minimum of 12 months' experience supporting people with learning disabilities is essential. You must demonstrate a can-do approach, person-centred values, energy, and commitment, and be able to contribute to a positive team ethos. Vacancy Reference Number: 89781 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas .
Jun 12, 2026
Seasonal
We are seeking calm, resourceful, and energetic Relief Support Workers who are motivated and hardworking to join our team at Swanway, an independent Supported Living Service in Gateshead. Our service houses individuals with learning disabilities and other support needs, such as autism, mental health needs, and physical disabilities. The service consists of 12 apartments with a shared outdoor space/gardens. As a Relief Support Worker, you will support individuals in various activities they enjoy, including discos, swimming, and cinema outings. The ideal candidate will have skills in positive communication and engagement and demonstrate unconditional positive regard for the people we support. You will also act as a Key Worker, helping individuals achieve their dreams and ambitions. Your duties will include providing personal care, medication administration, developing warm and trusting relationships with service users, and carrying out general administrative duties and housing management tasks. You will be paid weekly. A minimum of 12 months' experience supporting people with learning disabilities is essential. You must demonstrate a can-do approach, person-centred values, energy, and commitment, and be able to contribute to a positive team ethos. Vacancy Reference Number: 89781 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas .
Salesforce Experience Cloud Web Lead- 60,000 (London) 56,000 (Remote) - Flexible (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that supports some of the most in need people. They work closely with charities in the space to create a strong network of support for the vulnerable. We are helping them recruit a Salesforce Experience Cloud Web Lead who will be designing, developing and delivering a Salesforce Experience Cloud based information hub for an exciting new project. What the Salesforce Experience Cloud Website Lead will be doing You will be working with the Head of Data Systems and AI to scope and design an online site before working with the technical teams for build and release. Scope and design the Salesforce experience site - Consulting with target audiences and stakeholders to ensure it meets their requirements Work with technical staff to build the platform and facilitate user testing with target audiences Create training materials (guides, short videos) for both internal staff and external users to encourage adoption Monitor site adoption, user behaviour, and engagement metrics to identify pain points and areas of success Manage the backlog of feature requests, bugs, and Salesforce seasonal release updates What the successful Salesforce Experience Cloud Web Lead will bring to the team You will have a strong understanding of Salesforce Experience Cloud in order to support the design and build, and strong project management skills in order to take the project from discovery to completion. Effective project management skills with the ability to prioritise and manage deadlines and work across multiple workstreams at the same time. Experience managing a database, website or online community via a Salesforce experience site. Salesforce Certified Administrator OR Salesforce Certified Experience Cloud Consultant certifications. Proficiency with Salesforce Flows, standard object architecture, sharing/visibility models, and Salesforce CMS. Basic knowledge of HTML/CSS for minor branding tweaks. Desirable = Knowledge of homelessness and/or supported housing Here's What You'll Get in Return Salary of up to 60,000 Flexible working arrangements Generous Holiday Allowances - 30 days PLUS bank holidays Employee assistance and training programmes Think this one's for you If you think this Salesforce Experience Cloud Web Lead opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jun 12, 2026
Full time
Salesforce Experience Cloud Web Lead- 60,000 (London) 56,000 (Remote) - Flexible (Remote Available) The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that supports some of the most in need people. They work closely with charities in the space to create a strong network of support for the vulnerable. We are helping them recruit a Salesforce Experience Cloud Web Lead who will be designing, developing and delivering a Salesforce Experience Cloud based information hub for an exciting new project. What the Salesforce Experience Cloud Website Lead will be doing You will be working with the Head of Data Systems and AI to scope and design an online site before working with the technical teams for build and release. Scope and design the Salesforce experience site - Consulting with target audiences and stakeholders to ensure it meets their requirements Work with technical staff to build the platform and facilitate user testing with target audiences Create training materials (guides, short videos) for both internal staff and external users to encourage adoption Monitor site adoption, user behaviour, and engagement metrics to identify pain points and areas of success Manage the backlog of feature requests, bugs, and Salesforce seasonal release updates What the successful Salesforce Experience Cloud Web Lead will bring to the team You will have a strong understanding of Salesforce Experience Cloud in order to support the design and build, and strong project management skills in order to take the project from discovery to completion. Effective project management skills with the ability to prioritise and manage deadlines and work across multiple workstreams at the same time. Experience managing a database, website or online community via a Salesforce experience site. Salesforce Certified Administrator OR Salesforce Certified Experience Cloud Consultant certifications. Proficiency with Salesforce Flows, standard object architecture, sharing/visibility models, and Salesforce CMS. Basic knowledge of HTML/CSS for minor branding tweaks. Desirable = Knowledge of homelessness and/or supported housing Here's What You'll Get in Return Salary of up to 60,000 Flexible working arrangements Generous Holiday Allowances - 30 days PLUS bank holidays Employee assistance and training programmes Think this one's for you If you think this Salesforce Experience Cloud Web Lead opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Neighbourhood Manager Tunbridge Wells 12 Month FTC 34-40K based on experience Key Responsibilities Manage a designated housing patch, delivering high-quality neighbourhood and tenancy management services. Build positive relationships with residents, community groups, local authorities, and partner agencies. Support residents to sustain successful tenancies and access appropriate services. Lead on anti-social behaviour, nuisance, and community safety cases, working closely with relevant partners. Conduct home visits, tenancy audits, estate inspections, and new tenancy sign-ups. Identify and address environmental and estate management issues to maintain attractive neighbourhoods. Investigate and resolve resident enquiries, complaints, and tenancy breaches effectively. Collaborate with internal teams to deliver neighbourhood improvement initiatives and community projects. Ensure compliance with housing legislation, policies, and regulatory standards. Monitor performance and contribute to service improvements that enhance the resident experience. About You You will be a confident and approachable housing professional with excellent communication and relationship-building skills. You will have experience managing tenancies and neighbourhoods, resolving complex issues, and working in partnership with a range of stakeholders. Most importantly, you will be passionate about delivering outstanding customer service and creating communities where residents feel safe, supported, and proud to live.
Jun 11, 2026
Full time
Neighbourhood Manager Tunbridge Wells 12 Month FTC 34-40K based on experience Key Responsibilities Manage a designated housing patch, delivering high-quality neighbourhood and tenancy management services. Build positive relationships with residents, community groups, local authorities, and partner agencies. Support residents to sustain successful tenancies and access appropriate services. Lead on anti-social behaviour, nuisance, and community safety cases, working closely with relevant partners. Conduct home visits, tenancy audits, estate inspections, and new tenancy sign-ups. Identify and address environmental and estate management issues to maintain attractive neighbourhoods. Investigate and resolve resident enquiries, complaints, and tenancy breaches effectively. Collaborate with internal teams to deliver neighbourhood improvement initiatives and community projects. Ensure compliance with housing legislation, policies, and regulatory standards. Monitor performance and contribute to service improvements that enhance the resident experience. About You You will be a confident and approachable housing professional with excellent communication and relationship-building skills. You will have experience managing tenancies and neighbourhoods, resolving complex issues, and working in partnership with a range of stakeholders. Most importantly, you will be passionate about delivering outstanding customer service and creating communities where residents feel safe, supported, and proud to live.
Adecco are recruiting for an experienced Housing Needs Officer to support a busy Housing Needs service within a South London local authority. This role focuses on rough sleepers and individuals at risk of rough sleeping , combining statutory housing duties with proactive outreach and intensive casework. You will play a key role in assessing, preventing, and relieving homelessness , delivering a person-centred service in line with the Homelessness Reduction Act 2017 , and supporting vulnerable individuals into sustainable accommodation and long-term independence . Housing Needs Officer - Rough Sleepers Public Sector - Local Authority - Croydon Council Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home Temporary Role - current sign off to March 2027 IT equipment provided ASAP Start Key Responsibilities Casework & Assessments Manage a caseload of rough sleepers and single homeless applicants Conduct detailed housing needs assessments and determine statutory duties Develop and maintain Personalised Housing Plans (PHPs) Rough Sleeper Engagement Work alongside outreach teams to identify and verify rough sleepers Engage with individuals with complex needs (e.g. mental health, substance misuse, offending history) Build trust through flexible, proactive approaches Homelessness Prevention & Relief Take action to prevent homelessness (e.g. mediation, tenancy sustainment) Source suitable accommodation including: Temporary accommodation Private rented housing Supported housing pathways Support clients to move from the streets into settled housing Multi-Agency Working Collaborate with partners including: Health services Probation and criminal justice agencies Drug and alcohol services Voluntary sector organisations Coordinate support plans for individuals with complex needs Tenancy Sustainment & Support Help clients understand and maintain tenancies Support with benefits, utilities, and budgeting Liaise with landlords to resolve issues and prevent evictions Compliance & Administration Maintain accurate case records on housing systems (including NEC ) Ensure decisions comply with: Housing Act 1996 (as amended) Homelessness Reduction Act 2017 Prepare decision letters, reports, and legal documentation Skills & Experience Essential: Experience within housing options, homelessness, or rough sleeping services Strong knowledge of housing legislation and statutory duties Experience supporting vulnerable individuals with complex needs Working knowledge and experience using the NEC housing system Excellent communication and case management skills Desirable: Previous experience within a local authority housing team Understanding of London housing pathways and Rough Sleeper Initiative work Experience working in multi-agency environments Key Competencies Empathy and resilience when working with vulnerable groups Strong problem-solving and decision-making abilities Ability to manage a high caseload under pressure Effective partnership working and negotiation skills What's on Offer Long-term contract opportunity through to March 2027 Hybrid working (2-3 days in office) IT equipment provided Opportunity to make a tangible impact supporting vulnerable individuals off the streets into stable housing Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 11, 2026
Contractor
Adecco are recruiting for an experienced Housing Needs Officer to support a busy Housing Needs service within a South London local authority. This role focuses on rough sleepers and individuals at risk of rough sleeping , combining statutory housing duties with proactive outreach and intensive casework. You will play a key role in assessing, preventing, and relieving homelessness , delivering a person-centred service in line with the Homelessness Reduction Act 2017 , and supporting vulnerable individuals into sustainable accommodation and long-term independence . Housing Needs Officer - Rough Sleepers Public Sector - Local Authority - Croydon Council Full Time - Monday to Friday, 36 hours per week Grade 9 - 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - 2 to 3 days per week in office, remainder at home Temporary Role - current sign off to March 2027 IT equipment provided ASAP Start Key Responsibilities Casework & Assessments Manage a caseload of rough sleepers and single homeless applicants Conduct detailed housing needs assessments and determine statutory duties Develop and maintain Personalised Housing Plans (PHPs) Rough Sleeper Engagement Work alongside outreach teams to identify and verify rough sleepers Engage with individuals with complex needs (e.g. mental health, substance misuse, offending history) Build trust through flexible, proactive approaches Homelessness Prevention & Relief Take action to prevent homelessness (e.g. mediation, tenancy sustainment) Source suitable accommodation including: Temporary accommodation Private rented housing Supported housing pathways Support clients to move from the streets into settled housing Multi-Agency Working Collaborate with partners including: Health services Probation and criminal justice agencies Drug and alcohol services Voluntary sector organisations Coordinate support plans for individuals with complex needs Tenancy Sustainment & Support Help clients understand and maintain tenancies Support with benefits, utilities, and budgeting Liaise with landlords to resolve issues and prevent evictions Compliance & Administration Maintain accurate case records on housing systems (including NEC ) Ensure decisions comply with: Housing Act 1996 (as amended) Homelessness Reduction Act 2017 Prepare decision letters, reports, and legal documentation Skills & Experience Essential: Experience within housing options, homelessness, or rough sleeping services Strong knowledge of housing legislation and statutory duties Experience supporting vulnerable individuals with complex needs Working knowledge and experience using the NEC housing system Excellent communication and case management skills Desirable: Previous experience within a local authority housing team Understanding of London housing pathways and Rough Sleeper Initiative work Experience working in multi-agency environments Key Competencies Empathy and resilience when working with vulnerable groups Strong problem-solving and decision-making abilities Ability to manage a high caseload under pressure Effective partnership working and negotiation skills What's on Offer Long-term contract opportunity through to March 2027 Hybrid working (2-3 days in office) IT equipment provided Opportunity to make a tangible impact supporting vulnerable individuals off the streets into stable housing Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Communities and Education
Bristol, Gloucestershire
We re hiring a Support Worker (Peripatetic) to join the CFO Evolution programme. In this role, you will carry out effective assessments, deliver tailored interventions, and build strong relationships with stakeholders within custodial settings. Your primary focus will be to support participants in identifying and addressing their individual needs, with the aim of reducing their risk of reoffending. You ll manage a caseload and provide coordinated oversight of risk, with a strong emphasis on safeguarding both adults and children. This includes promptly reporting any changes in individual risk to the Probation Service and adhering to established policies, procedures, and systems to ensure effective risk management. From initial engagement and assessment, you will offer motivational support and guidance throughout participants sentences. You ll deliver both one-to-one and group interventions to help individuals overcome barriers to reintegration. A key part of the role involves preparing participants for release, ensuring a smooth and well-supported transition back into the community. The role involves working closely with peer mentors and volunteers to support effective caseload management and connect participants with essential services, including housing support, substance misuse services, and physical and mental healthcare. Due to the peripatetic nature of the role, regular travel across the designated cluster is required to support caseload management and service delivery. This includes Wiltshire, Somerset, Bristol, and Gloucestershire. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range £25,877 up to £29,000 p.a. (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary pay review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Communities Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make. Location: Due to the peripatetic nature of the role, regular travel across the designated cluster is required to support caseload management and service delivery. This includes Wiltshire, Somerset, Bristol, and Gloucestershire Contract: Permanent Hours: 37 hours a week. Closing Date: 17 June 2026 Key Responsibilities Manage a caseload of participants across both custody and community settings Completion of pre-release work/through the gate support, initial assessments and creation of individual/tailored action plans, delivery of interventions on a one to one and group work basis, motivational support and guidance to help and sustain engagement, progress reviews (updating and developing) and reinforce positive outcomes. To ensure the accurate and timely recording of input participant data and information in order that the service operates within contractual, administrative and financial requirements. Meet individual performance targets and contribute towards meeting team performance targets . Lead and contribute to the delivery of a range of assessments and activities/interventions, designed to enable individuals to achieve positive change, reduce re-offending, promote engagement in appropriate services, overcome multiple and complex barriers to employment, access mainstream services and reintegrate into their local communities. The peripatetic nature of this role requires regular travel across the allocated cluster for the purposes of caseload management, service delivery and for internal and external meetings, Accountable for own professional development and undertake necessary training as identified in the Performance Review process. Adhere to the company s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT. To undertake any other duties, as required, appropriate to the post. Skills & Experience Willingness and flexibility to travel across the cluster/region and work in both community and custodial settings as required. Proven resilience and focus when working in a fast moving, performance by results contractual environment Skill in engaging individuals with complex needs and disadvantaged backgrounds. Capacity to motivate and maintain engagement, supporting individuals through positive change. Strong time management, planning, and organisational skills, with the capability to manage multiple activities and deliver outcomes. Excellent communication skill verbal, non-verbal, and written with the confidence to engage with people at all levels and in diverse settings. Proven ability to build and maintain stakeholder relationships, including influencing and negotiating where necessary. Problem-solving mindset, with a proactive approach to overcoming barriers. Team-oriented approach, contributing to shared goals, supporting colleagues, and leveraging team strengths. High levels of initiative and self-motivation.
Jun 11, 2026
Full time
We re hiring a Support Worker (Peripatetic) to join the CFO Evolution programme. In this role, you will carry out effective assessments, deliver tailored interventions, and build strong relationships with stakeholders within custodial settings. Your primary focus will be to support participants in identifying and addressing their individual needs, with the aim of reducing their risk of reoffending. You ll manage a caseload and provide coordinated oversight of risk, with a strong emphasis on safeguarding both adults and children. This includes promptly reporting any changes in individual risk to the Probation Service and adhering to established policies, procedures, and systems to ensure effective risk management. From initial engagement and assessment, you will offer motivational support and guidance throughout participants sentences. You ll deliver both one-to-one and group interventions to help individuals overcome barriers to reintegration. A key part of the role involves preparing participants for release, ensuring a smooth and well-supported transition back into the community. The role involves working closely with peer mentors and volunteers to support effective caseload management and connect participants with essential services, including housing support, substance misuse services, and physical and mental healthcare. Due to the peripatetic nature of the role, regular travel across the designated cluster is required to support caseload management and service delivery. This includes Wiltshire, Somerset, Bristol, and Gloucestershire. In return for your dedication, knowledge, and commitment, we re offering a competitive salary range £25,877 up to £29,000 p.a. (dependent on experience) with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary pay review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Communities Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make. Location: Due to the peripatetic nature of the role, regular travel across the designated cluster is required to support caseload management and service delivery. This includes Wiltshire, Somerset, Bristol, and Gloucestershire Contract: Permanent Hours: 37 hours a week. Closing Date: 17 June 2026 Key Responsibilities Manage a caseload of participants across both custody and community settings Completion of pre-release work/through the gate support, initial assessments and creation of individual/tailored action plans, delivery of interventions on a one to one and group work basis, motivational support and guidance to help and sustain engagement, progress reviews (updating and developing) and reinforce positive outcomes. To ensure the accurate and timely recording of input participant data and information in order that the service operates within contractual, administrative and financial requirements. Meet individual performance targets and contribute towards meeting team performance targets . Lead and contribute to the delivery of a range of assessments and activities/interventions, designed to enable individuals to achieve positive change, reduce re-offending, promote engagement in appropriate services, overcome multiple and complex barriers to employment, access mainstream services and reintegrate into their local communities. The peripatetic nature of this role requires regular travel across the allocated cluster for the purposes of caseload management, service delivery and for internal and external meetings, Accountable for own professional development and undertake necessary training as identified in the Performance Review process. Adhere to the company s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT. To undertake any other duties, as required, appropriate to the post. Skills & Experience Willingness and flexibility to travel across the cluster/region and work in both community and custodial settings as required. Proven resilience and focus when working in a fast moving, performance by results contractual environment Skill in engaging individuals with complex needs and disadvantaged backgrounds. Capacity to motivate and maintain engagement, supporting individuals through positive change. Strong time management, planning, and organisational skills, with the capability to manage multiple activities and deliver outcomes. Excellent communication skill verbal, non-verbal, and written with the confidence to engage with people at all levels and in diverse settings. Proven ability to build and maintain stakeholder relationships, including influencing and negotiating where necessary. Problem-solving mindset, with a proactive approach to overcoming barriers. Team-oriented approach, contributing to shared goals, supporting colleagues, and leveraging team strengths. High levels of initiative and self-motivation.
Your new company A large and ambitious housing organisation providing more people an affordable place to call home. They welcome people from every walk of life, at every stage of their career. They expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with them, or use your experience to move on, they are here to develop your potential. Your new role Do you have a keen eye for detail, great interpersonal skills and the ability to provide brilliant customer service? If yes, we want to hear from you! Our Home Ownership team are recruiting an Administrator on a full-time, fixed-term basis for an initial period of 6 Months.In this varied role, you'll join the team and provide all-important administrative support by: Responding to home ownership and leasehold related queries from internal and external stakeholders and customers, by email and over the phone. Processing refunds. Manning the central Home Ownership Services inbox. Providing initial advice and guidance to internal and stakeholders on home ownership & leasehold related matters. Inputting data and management of digital records - ensuring all information held is accurate and up to date. Our Leasehold & Commercial Manager, Chantel, describes the role as "interesting work where every day is different". You'll be joining a supportive and collaborative environment where you can utilise your customer service skills whilst gaining exposure to Leasehold activities. If selected, interviews will take place in their office on the 12th June. What you'll need to succeed You will bring experience in providing administrative support and be comfortable using a range of Microsoft applications, including Excel, with the ability to quickly learn internal systems. You will feel confident engaging with a wide range of customers and stakeholders, consistently delivering excellent customer service, while being supported to develop your technical knowledge in property maintenance and repairs. What you'll get in return This role follows a hybrid working pattern, with a minimum of three days per week in the office and two days working from home. The full-time equivalent salary is 27,953. The company expects a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 11, 2026
Full time
Your new company A large and ambitious housing organisation providing more people an affordable place to call home. They welcome people from every walk of life, at every stage of their career. They expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with them, or use your experience to move on, they are here to develop your potential. Your new role Do you have a keen eye for detail, great interpersonal skills and the ability to provide brilliant customer service? If yes, we want to hear from you! Our Home Ownership team are recruiting an Administrator on a full-time, fixed-term basis for an initial period of 6 Months.In this varied role, you'll join the team and provide all-important administrative support by: Responding to home ownership and leasehold related queries from internal and external stakeholders and customers, by email and over the phone. Processing refunds. Manning the central Home Ownership Services inbox. Providing initial advice and guidance to internal and stakeholders on home ownership & leasehold related matters. Inputting data and management of digital records - ensuring all information held is accurate and up to date. Our Leasehold & Commercial Manager, Chantel, describes the role as "interesting work where every day is different". You'll be joining a supportive and collaborative environment where you can utilise your customer service skills whilst gaining exposure to Leasehold activities. If selected, interviews will take place in their office on the 12th June. What you'll need to succeed You will bring experience in providing administrative support and be comfortable using a range of Microsoft applications, including Excel, with the ability to quickly learn internal systems. You will feel confident engaging with a wide range of customers and stakeholders, consistently delivering excellent customer service, while being supported to develop your technical knowledge in property maintenance and repairs. What you'll get in return This role follows a hybrid working pattern, with a minimum of three days per week in the office and two days working from home. The full-time equivalent salary is 27,953. The company expects a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Head of Operations Role Profile Role: Accommodation Manager Term: Permanent Salary: 38 - 40k Responsible to: Chief Executive Officer Responsible for: Accommodation Team Leader/Housekeeper & Maintenance officer Pension: 6% employer contribution Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme Hours: 37.5 hours per week Annual Leave: 30 days (inclusive of birthday) plus 8 bank holidays Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Key aspects of the role • To ensure the effective management of Pdap safe accommodation services. We currently have 3 refuge sites across Kirklees and a combined bed space of 23, with plans for further expansion in 2027. • To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis. 2 • To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees. • Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site. • To ensure our buildings and support services meet all legal regulations (e.g. Health & Safety/ HMO licencing conditions & Safeguarding). • Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team. • To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services. • To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees. • To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live. • To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services Oversight of high quality service delivery • To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation. • Embed accreditation requirements throughout service management and delivery. • Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees. • Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse. • To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery. • To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these. • Take part in the out of hours (back up) on call management rota. Supporting our Staff • To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites. • To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper. • Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach. • Act as Safeguarding Lead for Accommodation services. • Promote and foster good working relationships between all Pdap staffing teams. Working with our Partners • To represent the values of Pdap in all our external partnership working. • To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse. • To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals. 3 • To liaise with universities and external tutors in relation to student placements. • Foster positive relationships with our commissioners, landlords and funders. Finance & Administration • To oversee and deliver agreed budgets relating to the accommodation service. • To assist the Finance Director with setting annual budgets. • To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for. Promoting equity, diversity & inclusion • Regularly review service level accessibility data and update the EDI action plan with actions to address these. • Actively and appropriately challenge all forms of discrimination. • Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all. Other • Flexible working hours according to the needs of the project. • Evening and weekend work may sometimes be required. • Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO. • The role will predominantly be based across our accommodation sites or at our main office. • As our sites are across Kirklees, use of a car is desirable • Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Person Specification Skills & Experience Essential/Desirable Experience of managing a HMO or similar supported housing service Essential Significant experience in a line management role Essential Ability to identify areas of development for staff and support them to improve their practice Essential Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc Essential Experience of working in the third sector Desirable Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands Essential Ability to analyse data to identify gaps, and actions and write high quality reports and action plans Essential 4 Proven track record translating strategy into operational delivery Essential Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel. Essential Experience & confidence delivering presentations/ training and talks to a wide range of audiences Essential Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners Essential Able to demonstrate strong professional boundaries and maintain confidentiality Essential Knowledge Essential/Desirable Sound understanding of domestic abuse and VAWG Essential Knowledge of charity governance and financial management Desirable Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence Essential Understanding of commissioning requirements and contract compliance Essential Understanding of housing legislation in relation to the delivery of supported housing and HMOs Essential Excellent understanding of quality assurance including Leading Lights or equivalent accreditation Desirable Commitment to working in partnership and building strong relationships with stakeholders Essential Excellent understanding of and commitment to equity, diversity and inclusion Essential
Jun 10, 2026
Full time
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Head of Operations Role Profile Role: Accommodation Manager Term: Permanent Salary: 38 - 40k Responsible to: Chief Executive Officer Responsible for: Accommodation Team Leader/Housekeeper & Maintenance officer Pension: 6% employer contribution Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme Hours: 37.5 hours per week Annual Leave: 30 days (inclusive of birthday) plus 8 bank holidays Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services. Key aspects of the role • To ensure the effective management of Pdap safe accommodation services. We currently have 3 refuge sites across Kirklees and a combined bed space of 23, with plans for further expansion in 2027. • To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis. 2 • To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees. • Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site. • To ensure our buildings and support services meet all legal regulations (e.g. Health & Safety/ HMO licencing conditions & Safeguarding). • Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team. • To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services. • To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees. • To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live. • To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services Oversight of high quality service delivery • To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation. • Embed accreditation requirements throughout service management and delivery. • Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees. • Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse. • To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery. • To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these. • Take part in the out of hours (back up) on call management rota. Supporting our Staff • To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites. • To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper. • Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach. • Act as Safeguarding Lead for Accommodation services. • Promote and foster good working relationships between all Pdap staffing teams. Working with our Partners • To represent the values of Pdap in all our external partnership working. • To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse. • To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals. 3 • To liaise with universities and external tutors in relation to student placements. • Foster positive relationships with our commissioners, landlords and funders. Finance & Administration • To oversee and deliver agreed budgets relating to the accommodation service. • To assist the Finance Director with setting annual budgets. • To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for. Promoting equity, diversity & inclusion • Regularly review service level accessibility data and update the EDI action plan with actions to address these. • Actively and appropriately challenge all forms of discrimination. • Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all. Other • Flexible working hours according to the needs of the project. • Evening and weekend work may sometimes be required. • Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO. • The role will predominantly be based across our accommodation sites or at our main office. • As our sites are across Kirklees, use of a car is desirable • Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Person Specification Skills & Experience Essential/Desirable Experience of managing a HMO or similar supported housing service Essential Significant experience in a line management role Essential Ability to identify areas of development for staff and support them to improve their practice Essential Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc Essential Experience of working in the third sector Desirable Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands Essential Ability to analyse data to identify gaps, and actions and write high quality reports and action plans Essential 4 Proven track record translating strategy into operational delivery Essential Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel. Essential Experience & confidence delivering presentations/ training and talks to a wide range of audiences Essential Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners Essential Able to demonstrate strong professional boundaries and maintain confidentiality Essential Knowledge Essential/Desirable Sound understanding of domestic abuse and VAWG Essential Knowledge of charity governance and financial management Desirable Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence Essential Understanding of commissioning requirements and contract compliance Essential Understanding of housing legislation in relation to the delivery of supported housing and HMOs Essential Excellent understanding of quality assurance including Leading Lights or equivalent accreditation Desirable Commitment to working in partnership and building strong relationships with stakeholders Essential Excellent understanding of and commitment to equity, diversity and inclusion Essential
37.5 hours per week / permanent / working onsite / this role operates on a seven day rolling rota following a four on, four off shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Guildford Foyer provides 24/7 supported accommodation for up to 34 young people aged 16-25, many with complex needs, including unaccompanied asylum seeking young people. We use a trauma informed, psychologically informed approach to help residents build life skills, set goals, and move towards independent living. Our Support Workers, Night Workers and Bank Workers offer guidance around housing, budgeting, living skills, education, employment and community engagement. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our team at Guildford Foyer. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one to one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it's an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people's development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate record keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively If you would like any further information or an informal discussion about this post, please contact . If you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 21 June 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.
Jun 10, 2026
Full time
37.5 hours per week / permanent / working onsite / this role operates on a seven day rolling rota following a four on, four off shift pattern. Shifts will include evenings, weekends and bank holidays. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Guildford Foyer provides 24/7 supported accommodation for up to 34 young people aged 16-25, many with complex needs, including unaccompanied asylum seeking young people. We use a trauma informed, psychologically informed approach to help residents build life skills, set goals, and move towards independent living. Our Support Workers, Night Workers and Bank Workers offer guidance around housing, budgeting, living skills, education, employment and community engagement. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Housing Night Worker to join our team at Guildford Foyer. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one to one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support. What you will be doing - this is more than a night shift role - it's an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop. Main areas of responsibilities are: Safety and security Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night. Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements. Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. Resident engagement Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills. Encourage residents to share their views and engage with available services and opportunities. Assist with evening groupwork sessions that promote learning, wellbeing and positive development. Administration and housekeeping Complete essential admin tasks including data entry, case notes and record management. Carry out routine health and safety, compliance and room checks. Log maintenance issues to ensure the building remains safe and well maintained. General Work collaboratively on a four on, four off rota, providing consistent, non judgemental support overnight. Maintain a calm, professional approach and handle challenging situations effectively. Take part in ongoing training and reflective practice to support psychologically informed care. This role involves lone working, so you will need to be confident in decision making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for. About you - this is a dynamic role for someone passionate, empathetic and committed to young people's development. Experience and knowledge Experience in a customer facing role, staying calm and solutions focused during challenging situations. An understanding of the needs and experiences of young people and adults at risk. Awareness of trauma and the ability to work in a strengths based, compassionate way. Confidence in accurate record keeping, including incident logs and health and safety checks. Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided). Skills and abilities Clear verbal and written communication, with accurate handovers for day time colleagues. Strong interpersonal skills, able to build positive relationships. Comfortable lone working, using initiative, and working as part of a team. Competent IT skills, including Microsoft 365 and basic system navigation (training provided). Ability to de escalate situations and manage challenging behaviour calmly. You will bring an awareness of the challenges young people face and the ability to connect with them positively If you would like any further information or an informal discussion about this post, please contact . If you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 21 June 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.
We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester. This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties. The Role As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects. Key Responsibilities of a Tenant Liaison Officer: Liaise with tenants before, during, and after repairs and maintenance works. Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works. Manage resident expectations and resolve queries or concerns professionally. Support site teams in maintaining positive relationships with residents. Conduct resident visits and attend community meetings where required. Maintain accurate records of tenant communications and project updates. Assist in monitoring customer satisfaction and addressing complaints effectively. Requirements: Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, or in a similar housing-related role. Experience supporting repairs, refurbishment, planned maintenance, or social housing projects. Excellent communication and customer service skills. Ability to build positive relationships with residents, contractors, and stakeholders. Strong organisational and administrative skills. Full UK driving licence and access to a vehicle. Ability to travel across Birmingham, Coventry, and Worcester as required. What's on Offer: Competitive hourly rate. Monday to Friday working pattern. Opportunity to work with a reputable Housing Association. Potential for contract extension based on business needs. Immediate start available. If this Tenant Liaison Officer role is of interest, please apply or contact (url removed)
Jun 10, 2026
Contractor
We are currently recruiting for an experienced Tenant Liaison Officer to support a leading Housing Association across Birmingham, Coventry, and Worcester. This is an excellent opportunity to join a busy team delivering essential repairs and maintenance programmes within occupied residential properties. The Role As a Tenant Liaison Officer, you will act as the key point of contact between residents, contractors, and the Housing Association throughout planned and ongoing maintenance works. You will be responsible for ensuring residents are kept fully informed, supported, and updated throughout the duration of repair and refurbishment projects. Key Responsibilities of a Tenant Liaison Officer: Liaise with tenants before, during, and after repairs and maintenance works. Provide clear and timely communication regarding project schedules, access requirements, and any changes to planned works. Manage resident expectations and resolve queries or concerns professionally. Support site teams in maintaining positive relationships with residents. Conduct resident visits and attend community meetings where required. Maintain accurate records of tenant communications and project updates. Assist in monitoring customer satisfaction and addressing complaints effectively. Requirements: Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer, Customer Liaison Officer, or in a similar housing-related role. Experience supporting repairs, refurbishment, planned maintenance, or social housing projects. Excellent communication and customer service skills. Ability to build positive relationships with residents, contractors, and stakeholders. Strong organisational and administrative skills. Full UK driving licence and access to a vehicle. Ability to travel across Birmingham, Coventry, and Worcester as required. What's on Offer: Competitive hourly rate. Monday to Friday working pattern. Opportunity to work with a reputable Housing Association. Potential for contract extension based on business needs. Immediate start available. If this Tenant Liaison Officer role is of interest, please apply or contact (url removed)
Resident Liaison Officer Location: Halifax, West Yorkshire Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment
Jun 10, 2026
Full time
Resident Liaison Officer Location: Halifax, West Yorkshire Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment
Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a PRS Letting Negotiator this role will be: SW2 1RW Hybrid 2 days office based 3 days remote The right candidate will: To lead on securing through individual negotiations a supply of private rented accommodation at affordable renting levels to use to meet housing needs. The post holder will authorise payments and ensure supply by negotiating rents and offering payments from the homelessness prevention fund to secure properties for a range of customer groups, including homelessness prevention and relief cases, move on from supported housing and move on from temporary accommodation To operate a property finding service by generating leads from a variety of sources including known landlords, web sites, publications and cold calling. To provide information to landlords on services available, assist landlords in completing any property related administration and keep accurate records of all landlords contact details. To provide information to landlords on their responsibilities and advise them on how to meet them. To carry out inspections of properties and write property inspection reports in order to assess their suitability for households in housing need, investigate any disrepair issues, identify potential health and safety hazards and make recommendations. We require the following: Experience of negotiation and telephone based sales in a sales / procurement environment. Experience of providing quality advice and information to members of the public and of handling complaints and enquiries. Knowledge of legislation and good practice relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Jun 10, 2026
Contractor
Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a PRS Letting Negotiator this role will be: SW2 1RW Hybrid 2 days office based 3 days remote The right candidate will: To lead on securing through individual negotiations a supply of private rented accommodation at affordable renting levels to use to meet housing needs. The post holder will authorise payments and ensure supply by negotiating rents and offering payments from the homelessness prevention fund to secure properties for a range of customer groups, including homelessness prevention and relief cases, move on from supported housing and move on from temporary accommodation To operate a property finding service by generating leads from a variety of sources including known landlords, web sites, publications and cold calling. To provide information to landlords on services available, assist landlords in completing any property related administration and keep accurate records of all landlords contact details. To provide information to landlords on their responsibilities and advise them on how to meet them. To carry out inspections of properties and write property inspection reports in order to assess their suitability for households in housing need, investigate any disrepair issues, identify potential health and safety hazards and make recommendations. We require the following: Experience of negotiation and telephone based sales in a sales / procurement environment. Experience of providing quality advice and information to members of the public and of handling complaints and enquiries. Knowledge of legislation and good practice relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
