69 jobs found

The Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding service. Monitor team workload, prioritise tickets effectively, and maintain visibility across all open cases. Leadership & Team Development Build the structure and processes needed to support a growing team as the business scales. Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus on complex, high-value interactions. Bring the team on the journey, embedding new tools into everyday practice. Strategy & Reporting Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback informs business decisions. Support the building and maintenance of a successful customer service strategy for the new product Profile Essential Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. Strong leadership skills with the ability to motivate a small team and build structure in a growing business. Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions. A genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement. Organised and detail-oriented, with the ability to balance operational demands alongside longer-term strategic projects. Desirable Experience working with LLM-based tools (such as Claude, Copilot, or similar) in a professional or project context. Background in hardware, electronics, telecommunications, or a technical product environment. Familiarity with helpdesk or CRM platforms and experience designing support workflows. Experience supporting international customers across UK, EU, and global territories. Job Offer 55,000 - 65,000 (depending on the candidate)

Engineering Design Manager West Midlands £60,000 £75,000 + Benefits Hybrid Working ATA Recruitment are representing a highly successful and growing UK manufacturing business that designs and produces engineered systems used across a wide range of industrial environments. With a turnover of over £30 million and backing from a global group, the organisation combines financial stability with ambitious growth plans, targeting double-digit expansion year-on-year. Based at a modern manufacturing facility, the business delivers high-quality engineered solutions through in-house design, fabrication, and assembly capabilities, supported by a skilled field service team. This is a fantastic opportunity for an experienced Engineering Design Manager to take ownership of product development strategy, drive continuous improvement, and lead a talented multi-disciplinary engineering team. You will play a key role in shaping future product innovation while enhancing development processes and delivering measurable business impact. The Role As Engineering Design Manager, you will lead the design and development function across new and existing product ranges, ensuring delivery aligns with business strategy, customer needs, and operational excellence. You will play a critical role in driving structured product development processes, improving efficiency, and ensuring projects meet key stage-gate milestones from concept through to launch. Key Responsibilities Lead and manage product development programmes from concept to launch Own and drive a structured stage-gate development process (Idea Concept Feasibility Design Qualification Launch) Prioritise engineering projects based on commercial value, feasibility, and strategic impact Improve design efficiency while maintaining quality and manufacturability standards Oversee Design for Manufacture (DFM) and ensure operational readiness Support sales teams with technical input on product applications and bespoke solutions Present performance metrics and development updates to senior leadership Lead, mentor, and develop a skilled engineering team (Product Development, R&D & DFM) About the Business You ll be joining a UK-based manufacturing business that designs and produces engineered systems used across a wide range of industrial applications. Approx. £30m+ turnover with strong profitability Backed by an international group with continued investment Significant growth plans with a target of double-digit annual growth Modern manufacturing facility with in-house fabrication, assembly, and engineering capability The Team You ll lead a collaborative engineering function including: Product Development Engineers R&D Engineers Design for Manufacture specialists Career Opportunity This role offers genuine progression potential whether you re looking to establish yourself long-term at management level or develop into a future Engineering or Technical Director. What We re Looking For We re seeking a confident, influential leader who can combine technical expertise with strong project and team management capability. Essential Experience Proven experience managing product development programmes Background in engineering design within manufacturing (e.g. fabrication, sheet metal, mechanical systems) Experience working with structured NPI or stage-gate processes Strong leadership skills with the ability to hold teams accountable and drive performance Experience working cross-functionally with operations, sales, and supply chain Desirable Experience with Autodesk Inventor or similar CAD systems Understanding of DFM, cost control, and lifecycle management Exposure to technical/commercial decision-making Experience presenting at senior/board level Key Skills Strong leadership and team development Excellent communication and stakeholder management Commercial awareness and analytical thinking Process-driven, structured mindset Ability to drive change and continuous improvement Salary & Benefits Salary: £60,000 £75,000 Hybrid working: 1 2 days from home Early Friday finish (12:45pm) 25 days holiday + bank holidays + birthday leave Enhanced pension and healthcare benefits Career progression opportunities to Director level ATA Recruitment are working exclusively with this client we will be conducting a short list starting today, we will conduct the 1st interview over the phone, and the successful candidates will then be forwarded to our client with our recommendation. If you wish to be considered for this opportunity then please respond with your intention as we are looking to fill this role in the not-so-distant future, you will then be contacting by one of our Recruitment Consultant who will be able to provide more details. Contact: Bav Patel Recruitment Consultant (phone number removed) (url removed) ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website. By applying you accept the terms of our Privacy Notice which can be found on our website ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

London £100,000 - £120,000 (DOE) This is a beloved London restaurant group with decades of history - seven sites that have been part of this city's dining fabric for a generation. The business is entering a critical rebuild phase - stripping back, re-stabilising, and building forward on solid foundations. This is not a plug-and-play Financial Controller role. They are not looking for someone to sit behind a desk and consolidate reports. They need a commercially sharp, hands-on operator who has lived through adversity in hospitality - someone who has been in the room when the hard decisions get made, asks the hard questions, and make decisions that are right for the business. If you thrive in complexity, relish a challenge, and want to be part of a genuine turnaround story with a brand that has real heritage and real potential - read on. What the role involves: The successful candidate will sit at the commercial heart of the business. Alongside the CEO and leadership team, they will own the numbers, interpret them, and act on them. Financial Control & Reporting Own the full month-end close process across all seven sites, ensuring accuracy and timeliness Produce clear, insightful management accounts that the board can act on - not just read Build weekly and daily flash reporting to give the business real-time visibility on performance Manage cashflow with precision; forecast short and medium term with rigour Oversee payroll, AP/AR, and all core finance operations Ensure statutory compliance, VAT, and HMRC obligations are met without exception Commercial & Operational Get onto the floor - understand how each site operates, where margin is lost, and where opportunity sits Challenge food and beverage costs, labour models, and supplier terms relentlessly Partner with site managers to drive accountability and financial literacy at unit level Identify underperforming areas, model restructuring options, and present clear recommendations Build and stress-test P&Ls for each site; know which sites stack up and which need hard decisions Turnaround & Strategy Support the CEO in engaging with creditors, advisors, and banks as required Lead the rebuild of financial processes, controls, and reporting infrastructure from the ground up Be a trusted commercial sounding board - contributing to strategic decisions, not just reporting on them Have tough conversations early - with suppliers, with the team, and with the board - when the numbers demand it What we are looking for: The right person will tick most of these boxes. They care more about mindset and experience than a perfect CV. Essential Qualified accountant (ACA, ACCA, CIMA or equivalent) - or QBE with exceptional hospitality track record Proven Financial Controller or senior finance experience within hospitality, restaurants, or food & beverage Experience operating in a distressed, turnaround, or high-pressure commercial environment Hands-on and comfortable getting into the operational detail - this is not a purely desk-based role Strong communicator who can translate financials for non-finance people and lead difficult conversations London-based and able to commit fully on-site, five days per week What Will Set You Apart Has worked through a restructure or CVA in a previous role Understands multi-site hospitality P&L inside out - labour, COGS, covers, RevPASH Builds trust quickly but does not shy away from holding the line when needed Action-oriented - spots a problem, brings a solution Wants more than a job title - wants to leave a mark on a business This role will not suit everyone. It is demanding, fast-moving, and unforgiving of complacency. But for the right person, it is an extraordinary opportunity to do meaningful work and make a real difference. If this sounds like you, please get in touch. Diversity & Inclusion: ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.

Legal Recruitment Consultant From £28000 - £40,000/annum £80k OTE in year 1, plus more! Brighton, Brighton and Hove Up to £40k base salary, £80k OTE in year 1. The best software to help you succeed as a recruitment consultant. Promotions and pay rises. In house trainer and bespoke training programme. European city breaks for hitting target. 25 days holiday, plus incentives for more time off. Recruitment Consultant hitting target can work flexi time. Great social calendar and charity events. Vibrant offices in central Manchester. Must have experience of dealing with the London commercial market Want to be in charge of your own success? Join a legal recruitment company who are growing at a rapid rate. They work with the biggest law firms in the North West and need someone to focus on London for them The Job Join as a recruitment consultant Warm desk available although BD will be required Place legal professionals Network through calls, emails and social media. There s a big database to source candidates from. Hit the ground running by working on existing accounts. You re supported with marketing help. Based from central Manchester. About You You ll have experience in legal recruitment covering the London market, albeit from their Manchester office. Please only apply if you have legal recruitment experience covering the London market dealing with commercial firms Naturally competitive and ready to step up. Always thinking of ideas to improve and grow. Sociable and handy on the phone! You ll enjoy hitting targets. Commutable to central Manchester. Company Snapshot Amazing office location in central Manchester. Recruitment company that has a superb reputation. Well-networked with many law firms. Ambitious growth plans. Employees are treated very well there are lots of perks including flexibility to work from home and autonomy. Grown up environment where consultants are treated like adults. No KPI's. Next Steps If you re looking to grow your recruitment career and use your legal skills, please apply today! We have many roles available ranging from trainee recruitment consultant to manager level across many sectors.

Onsite Account Specialist Location: Plymouth (PL6) Salary: 28,000 - 30,000 pro-rata (Full-time equivalent) Hours: Part-Time 30 hours per week Monday to Friday, 08:00 AM - 02:00 PM (Must be on-site for the 11:00 AM shift change) Work Style: 100% Onsite (50% dedicated office space / 50% active floor presence) Are you a natural relationship builder who thrives in a fast-paced environment? Randstad is looking for an Onsite Account Specialist to act as our dedicated, embedded partner at a global, market-leading medical technology and manufacturing facility in Plymouth. If you love a split role where you can manage administration but spend half your day out on the floor engaging with people, this is the perfect balance for you. This is a part-time position working Monday to Friday, 08:00 AM to 02:00 PM. You will be the sole, go-to Randstad representative on-site, managing a vibrant contingent workforce of temporary talents. What's in it for you? The Best of Both Worlds: Enjoy your own private, dedicated Randstad office space right on-site, alongside great client amenities including a subsidised canteen and free parking. Global Exposure: Work hand-in-hand with a prestigious, global healthcare manufacturer in a supportive, partnership-driven environment. Work-Life Balance: Structured part-time hours (30 hours a week) with steady, fixed shift patterns. Key Responsibilities This is a dynamic, 50/50 split role between essential administrative management and active floor engagement: People & Client Engagement (50%): You will not be chained to a desk. You will conduct daily floor walks across two buildings, building relationships with stakeholders, managing worker attendance, conducting inductions, and handling onboarding (including ordering and organising PPE and safety footwear). Business Growth: Use your visible presence on the floor to organically gather insights, identify client needs, and unlock new opportunities to grow the account. Data & Administration (50%): Manage the day-to-day workforce data utilising the Workday system. You will be responsible for tracking metrics, managing weekly administrative tasks, and producing Management Information (MI) and weekly reports. About You To be successful in this role, you need to be highly proactive, organised, and exceptionally comfortable with data. Must-Haves: Strong Customer Service & Stakeholder Skills: You are confident, approachable, and happy to talk to anyone-from production floor workers to senior site managers. Advanced Excel Skills: This is critical. You must possess a high competency level in Excel to manage reporting and data accurately. Physically Active On-Site: You genuinely enjoy being on your feet, walking the production floors, and being highly visible. Compliance & Hygiene: Because you will be working in state-of-the-art medical manufacturing environments, adherence to strict regulatory hygiene and safety standards is essential. Please note that makeup, jewellery, and false/acrylic nails are prohibited on the production floor to maintain contamination controls. Apply Today! If you are an organised, computer-literate professional with a passion for people and data, we want to hear from you. Please note: Candidates will be required to complete assessment and a practical Excel skills test as part of the application process. Apply today to take the next step in your career with Randstad Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)

Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

12 week interim to perm position An iconic building in Rugby is looking for a Soft Services Manager. You will be site based, leading, managing and developing a team of site based and mobile cleaners, security, receptionists and ground maintenance staff. You will be accountable for all aspects of the service delivery including the creation of rotas and schedules, assisting with client audits (internal and external clients) and ensuring HSQE standards. You will also be responsible for the staff shop ensuring stock control, distribution and management. Personality is absolutely key in this role. We are looking for someone adept at working with internal and external stakeholders of all levels. Someone who when a member of the team needs help can not only allocate extra resources but also roll their sleeves up and grab a mop! Someone that will step up to work in the staff shop because it gives them the perfect opportunity to be seen and speak with stakeholders. This is a great role for an outwards facing manager who doesn't like being tied to a desk but enjoys working with the team and engaging with stakeholders.

Job Title: IT Engineering Manager Location: Bolton Office, 5 days per week Salary: £35,000 - £40,000 per annum depending on experience Job Type: Permanent, Full Time - 08:30 - 17:30 About us: At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team. About the role: Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security, and lifecycle management of all client systems. Support the standardisation of processes, technical documentation, and engineering workflows Deliver and oversee IT and telephony projects, including: Microsoft 365 migrations and modern workplace deployments Intune and CIPP onboarding, policies, and automation Hosted and on premises telephony systems Connectivity installations (FTTC, FTTP, leased lines, SIP circuits) Server upgrades, virtualisation deployments, hybrid environments Network installations (firewalls, routers, switches, WiFi APs) Manage project scopes, timelines, resources, dependencies and successful completion. Attend client meetings and provide senior technical guidance. Support account management through service improvement and solution recommendations. Assist with vendor management, procurement and license renewals. Promote cyber security best practices and ensure compliance. Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes. About you: IT Infrastructure & Systems Experience with Windows Server administration (on prem, hybrid, virtual). Virtualisation technologies: Hyper V, VMware. Backup solutions: e.g., Veeam, Datto, Acronis. Domain hosting, web hosting and platform management (cPanel/Plesk). Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC. Microsoft Cloud / Modern Workplace M365 portal administration: user provisioning, policies, licensing and security. Strong understanding of Teams, SharePoint and OneDrive. Microsoft licensing knowledge and experience managing tenant configurations. Endpoint Manager / Intune device management. Exposure to CIPP or similar MSP automation frameworks. Familiarity with Microsoft Copilot and AI assisted productivity tools. Telephony & Unified Communications Experience with both on premises and hosted telephony systems. Understanding of SIP trunks, call routing, PBX platforms and principles. Experience with Teams Phone, call queues, auto attendants. Hands on knowledge of VoIP deployments and troubleshooting. Networking & Connectivity Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits. Skilled with network devices such as: SonicWALL & Watchguard firewalls UniFi networking Netgear Switches Managed switches, routers, and security appliances Strong understanding of VLANs, routing, firewalling, NAT, subnetting. Experience with Wi Fi infrastructure (APs, controllers, heatmapping, diagnostics). MSP Tooling & Device Management Experience with RMM platforms (monitoring, patching, AV, automation). Microsoft ticketing system. Antivirus/EDR platforms and security tooling. Software deployment, remote management and automation at scale. Exposure to: Email signature software (e.g., Exclaimer) Mail protection/security tools Password Protection Leadership & Professionalism: You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication skills to translate complex technical concepts into clear professional advice for stakeholders. You are comfortable managing performance, setting development goals, and ensuring all operations adhere to company policy and H&S standards. You'll need to regularly interact with members of team and clients so all candidates need to be a clear, confident, and professional communicator, with outstanding written and verbal English skills. What we offer: Competitive Salary Workplace Pension (subject to eligibility criteria) 20 days per annum plus bank holidays Ongoing Training and Development Free secure car parking Company car If this sounds like you please hit apply to put yourself forward for the role! IT Engineering Manager, IT Support Manager, Technical Support Manager, Infrastructure Manager, MSP Manager, IT Operations Manager, Senior IT Engineer, Technical Lead, Service Desk Manager, Network Manager, Systems Manager, Senior Systems Administrator, Telecoms Manager, M365 Consultant, IT Project Manager.

Our client are a luxury five star hotel resort in Slough who are looking to add a Support Engineer to their growing team on a permanent basis. This role will be based five days on site in Slough. Job Overview: The IT Support Engineer supports the smooth day-to-day operation of the estate's technology systems, providing first-line technical assistance and ensuring the reliability of hardware, software, networks, and guest-facing systems. The role is essential in maintaining the stability and security of IT operations, supporting users across all departments, and ensuring technology contributes effectively to guest satisfaction and business efficiency. Key Responsibilities: Technical Support & User Assistance Provide first-line support for staff across the estate for hardware, software, Wi-Fi, POS and office applications. Log, prioritise, and resolve IT support tickets within agreed SLAs. Escalate complex issues to the IT Manager or external vendors where required. Assist with onboarding/offboarding tasks, including user accounts and equipment setup. Maintain accurate records of IT assets, user accounts, software licences and equipment movements. Support procurement by preparing equipment requests and tracking stock levels. Document IT procedures, troubleshooting steps and user guides where appropriate. System & Hardware Administration Maintain IT hardware including laptops, desktops, printers, handheld devices, and networking equipment. Support routine maintenance of servers, networks and backups under guidance from the IT Manager. Ensure all systems remain updated with current patches and security updates. Monitor and report on equipment performance, arranging repairs or replacements when needed. Network & Systems Support Assist in monitoring the stability of Wi-Fi, telephony and internal networks. Help maintain access control systems, CCTV integrations and other estate technologies. Support guest-facing technologies and troubleshoot guest connectivity issues when required. Cybersecurity & Compliance Adhere to data protection, GDPR and cybersecurity protocols set by the IT Manager. Assist with monitoring antivirus status, account access, password standards and device security. Report any suspected security incidents immediately. Support system upgrades, rollouts, and technology improvement initiatives led by the IT Manager. Assist in testing new systems and providing user feedback. Participate in estate-wide IT enhancement projects, including new system implementation. Experience Proven experience as an IT Administrator role. Experience in the hospitality industry is essential for this role. Full UK Driver's license Strong communication skills-both written and verbal-are essential for effective stakeholder engagement. Flexibility on working on weekends as and when required.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Senior Payroll Specialist you will join an established team based in our Gatwick office. This role ensures that payroll for staff are processed correctly, whilst ensuring all queries are dealt with in line with the departments service level agreement. The role is a 12 month Fixed Term Contract. In this role you'll: Accurately input payroll data into the payroll software (Workday). Ensure all deadlines are met and adhered to. Provide excellent customer service support on the Payroll Services Helpdesk by email, telephone and to tickets, ensuring that payroll enquiries are dealt with in a professional and timely manner. Liaise with HR/Reward/Benefit Teams to ensure data received is complete and accurate. Assist in the checking of payroll data input. Prepare, check and process manual payments. Become conversant with BDO's policies regarding all aspects of pay and benefits. Calculate Statutory Maternity Pay, Shared Parental Pay, Statutory Paternity Pay and Statutory Sick Pay. Assist with the various controls governing the payroll processes and offer solutions and ideas to maintain excellence. Investigate failure of correct payroll procedure processes. Comply with HMRC legislation at all times. Keep abreast of legislative changes and propose any necessary changes to ensure best practice and compliance. Maintain confidentiality at all times. You'll be someone with: The ability to handle "difficult" situations when necessary Payroll experience in a similar sized organisation The ability to prioritise own workload to meet deadlines Numeracy and attention to detail skills with the ability to follow a structured process. Good working knowledge of Microsoft Outlook, Excel (Lookups, formulas and pivot tables) and Word. A qualification or currently studying for a professional payroll qualification Previous experience using Workday payroll software - desirable In-depth knowledge of HMRC regulations You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We re Looking For? At Shaftesbury, we re looking for a Finance and Tenant Liaison Officer to join our passionate and purpose-driven team. If you re organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. We re not just hiring skills we re looking for people who genuinely care. People who want to make a difference. People who believe, as we do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by our core values Open, Enabling, Inclusive and Courageous we are proud to deliver outstanding support across our adult care, children s services, and education settings. Every member of our team plays a vital role in helping the people we support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by Shaftesbury. The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with Shaftesbury policies, legal requirements, and best practice. You ll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people we support. This role will involve travelling to Shaftesbury care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in Shaftesbury s housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in Shaftesbury to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services we provide. Why Join Shaftesbury? We know our people are our greatest asset, so we make sure you feel valued, supported, and rewarded: Recognition & Rewards Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development Access to an excellent training and development programme Generous Annual Leave 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme Helping you plan for the future Wellbeing Support Access to a comprehensive Employee Assistance Programme Why You? You ll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Us If you re ready to contribute to a caring, inclusive organisation where your work truly matters, we d love to hear from you. Be part of something bigger. Be part of Shaftesbury. Shaftesbury is the disability charity that s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up to Shaftesbury. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.

Must have permanent Right to Work in the UK Sponsorship is not available for this position . Salary £26,000 Starting £27,500 After three months £29,000 After six months FOR EXPERIENCED CANDIDATES, SALARY DEPENDING ON EXPERIENCE Hours: 9:00am to 5:00pm, Monday to Friday Benefits include: Annual reviews based on performance and cost-of-living adjustments. Paid overtime scheme 20-22 days holiday per year plus bank holidays and Christmas shutdown Pension Scheme Private Health Cover Discounted Gym Membership Cycle to Work Scheme Profit-related bonus scheme Essential to Apply Degree, HNC or HND within Construction, Civil Engineering, Structural Engineering, Architectural Technology or similar construction related discipline Strong educational background with good technical and problem solving ability Good understanding of construction and engineering principles Ability to read and understand technical drawings Computer literate with good general IT skills, including Microsoft Windows Interest in technical construction design and engineered building components Strong communication skills with a professional manner Desirable Previous exposure to AutoCAD, Tekla, Revit, Autodesk Inventor or similar CAD/design software Previous experience within a construction, engineering or technical design environment Understanding of construction products and their applications Project coordination or project management exposure Purpose of the Role To manage customer orders within the Project Design and Management (PDM) department, ensuring efficient delivery and customer satisfaction. Key Responsibilities Handle orders from initial enquiry through to delivery and account closure Liaise with customers for information, updates, and issue resolution Attend site meetings when required Produce accurate designs, drawings, calculations and manufacturing schedules Coordinate approvals and production requirements Work closely with the Project Manager and PDM Team Manager on task allocation Support colleagues and contribute to team knowledge Be adaptable to evolving business needs and undertake additional duties as required This is a genuine opportunity to join an industry-leading business that invests in its people and promotes long-term development. If you're looking to build a successful career within a forward-thinking and supportive environment, this role offers an excellent platform to do just that. . The Clever Fish Recruitment reviews all applications. Due to the volume of responses, we regret we may not reply to every applicant. If you haven t heard from us within five working days, your application has not been successful on this occasion. We act as an Employment Agency regarding this vacancy and are an Equal Opportunities employer. All applications are considered based on individual merit. By applying for this role, you consent to The Clever Fish Recruitment storing your information and contacting you about relevant opportunities. You may request removal of your data at any time.

A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry. You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them. Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role A guarantee of commission is offered for the first 3 months Responsibilities: • Making Outbound Calls in a B2B environment to over achieve your sales targets • To Complete all Sales Order paperwork within 24 hours with a high level of accuracy • To keep up to date a full and complete Sales Ledger tracking your sales • To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions. • To deal with any inbound queries and pass to the relevant team within our office. • To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly • To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period. Purpose: • To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. • We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales. • As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service • To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1 SKILLS Key Competencies: CULTURAL and BEHAVOURIAL FIT: Highly pro-active Be driven, determined & self-motivated Be Accountable for everything you do. Strong relationship building skills Be Approachable Be able to work as part of a team Be Respectful Excellent communication skills and telephone manner Be Professional at all times when representing BTLB • Positive Mental Attitude. We Want Can Do! Not Won t Do • Excellent listening skills • Able to identify, generate and close new business • Flexible approach to meet business requirements TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Minimum 12-month Telesales Experience in B2B FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration including costing and invoicing alongside good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Experience in costing and invoicing. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.

Engineer Scheduling Coordinator (Service Delivery) Location: Birmingham (B33) Reports to: Service Desk Manager Salary: £27,500 Full-Time Permanent Office Based Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you! We're looking for a Service Delivery Co-ordinator to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities. What You'll Be Doing Coordinating and scheduling engineer visits for planned and reactive maintenance. Acting as the first point of contact for customer queries and service requests. Maximising engineer utilisation and ensuring SLA compliance. Liaising with internal teams, subcontractors, and suppliers to deliver seamless service. Managing subcontractor bookings and raising orders in line with company procedures. Tracking job completion and ensuring accurate reporting across departments. Supporting national and key account customers with high-level service coordination. Generating KPI and business performance reports to support operational goals. What You'll Be Accountable For Optimising engineering hours and reducing non-productive time. Meeting daily/weekly revenue targets. Ensuring detailed and accurate processing of service calls. Supporting five engineers within your designated business area. What We're Looking For Strong communication skills with customers, engineers, and internal teams. Proven ability to resolve customer issues and manage competing priorities. Commercial awareness and a results-driven mindset. IT literate (Word, Excel, Outlook) and confident working with service databases. Calm, resilient, and flexible under pressure. Experience in a fast-paced service environment is essential. Why Join our client? Be part of a collaborative and supportive team. Make a real impact on service delivery and customer satisfaction. Opportunities for growth and development within a leading service organisation. Ready to take the next step in your career? Apply now or contact us to learn more about this exciting opportunity!

Reference: 5046 Location: Hemel Hempstead (Office-based with hybrid working available after training) Salary: 25,000 + commission after successful probation We are seeking an SME Account Manager to join a growing and well-established business. This is an excellent opportunity for a customer-focused and detail-oriented individual looking to develop their career within a supportive and collaborative environment. The Role The SME Account Manager will be responsible for supporting business customers throughout the quotation, order processing and account management journey. Working closely with customers, suppliers and business partners, you will ensure opportunities are accurately tracked, enquiries are managed efficiently and excellent service is delivered throughout the customer lifecycle. You will join a friendly and motivated team, reporting directly to the Operations Manager and working closely with both sales and administrative colleagues. Key Responsibilities Manage customer enquiries, quotations and orders from initial enquiry through to completion. Liaise with customers, suppliers and business partners to obtain and verify relevant information. Track and manage opportunities across CRM platforms and internal systems. Process orders accurately while maintaining a high level of attention to detail. Deliver excellent customer service via telephone, email and other communication channels. Work collaboratively with sales and administration teams to ensure a seamless customer experience. Maintain accurate records and documentation. Essential Skills & Experience GCSEs (or equivalent) in English and Maths at Grade C/4 or above. Previous experience in customer service, sales support, account management or order processing. Strong communication and interpersonal skills. Excellent organisational skills with the ability to manage multiple priorities. Experience using Microsoft Office applications and CRM systems. High attention to detail and accuracy. Ability to communicate professionally with stakeholders at all levels. Desirable Skills & Experience Additional qualifications such as A-Levels or equivalent. Experience within a business-to-business (B2B) environment. Benefits Performance-related commission. Hybrid working available following successful completion of training/probation. Private GP access for employees and household members. Employee assistance programme. Employee discount portal. Regular team lunches and social events. Charity fundraising initiatives. Free on-site parking. About the Opportunity This is a fantastic opportunity to join a growing organisation with a strong culture of collaboration, teamwork and shared success. The successful candidate will play an important role in supporting business growth while benefiting from ongoing training, development and long-term career prospects. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Graduate Recruitment Consultant - Rapid Progression 28,000 + Uncapped Commission (Year 1 OTE ( 35,000- 45,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14634 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you a confident B2B sales person, comfortable working in a professional setting who would enjoy providing a value-added consultative service? Do you enjoy being out and about, networking and making things happen? We're partnering with a highly respected, forward thinking membership organisation to offer two full time Membership Growth Exec opportunities. Why You'll Love This Role It's a professional yet sociable position where networking, building connections and exploring opportunity is at the heart of what you do, with a range of services to offer your customer to suit their business objectives and budget Join a supportive, high-performing team that genuinely celebrates success and love what they do Uncapped earning potential through various channels Work from a modern, open-plan office in Hatfield Attend high-profile events, seminars and conferences across the region The Role Your overall objective is to increase membership numbers and generate revenue through; Identifying, developing and converting a pipeline of prospective businesses through active questioning and listening to offer appropriate, value added membership packages Working alongside Account Managers to build strong relationships with existing members to ensure retention and growth Representing the organisation at events, networking sessions and conferences Collaborating with the wider team to deliver an exceptional member experience Using social media and digital channels to enhance brand presence, increase engagement and promote your offering You can expect to be Based from the Hatfield office with a varied week of activities both desk and field based Travelling across Hertfordshire (flexibility required for occasional early/late events - with TOIL available) Your Impact Here Will Grow a collaborative membership network for the wider benefit of the Hertfordshire business community Increase revenue streams for the organisation via upgrades, sponsorship and added-value services Contribute to the wider team and business objectives About You Proven success in B2B sales or business development, ideally selling a service over a product A natural networker and relationship builder Self-motivated, target-driven and thrives both independently and in a team Professional, credible, and confident in your approach Full UK driving licence and use of a car for local business (mileage paid) Comfortable using CRM systems and social media platforms Package & Benefits £35000 + uncapped commission earning 10% on new memberships and 5% on upgrades Pension scheme 25 days holiday + bank holidays Private healthcare On-site parking and additional local benefits The Organisation A structured, credible and well connected business with a modern outlook and new leadership. They provide valuable support, insights and opportunities to businesses through a strong and collaborative network. Your Move Ready to Make Your Mark? If you're ambitious, sociable and love connecting with people, this is your chance to join a business that will value your ideas and contribution and reward your success. Tate look forward to meeting shortlisted candidates. On site interviews this June with vision to start within 4 weeks, if not sooner of offer. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Strong experience within Change Management & Change requests Commercial / technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.