6 jobs found

Supporter Engagement Manager Role Overview The Talent Set are delighted to partner with an amazing charity on a fantastic Supporter Engagement Manager role. This position involves developing and delivering programmes that foster meaningful supporter relationships, driving engagement and loyalty to support the organisation s mission. Key Responsibilities Design and implement supporter engagement strategies that enhance participation and reinforce the organisation s values. Develop compelling communications and initiatives to motivate supporters and encourage ongoing involvement. Monitor and evaluate engagement levels, using insights to optimise strategies and increase supporter satisfaction. Collaborate with internal teams to ensure campaigns align with organisational goals and branding. Organise events and activities that strengthen supporter communities and improve retention. Maintain accurate records of supporter interactions and engagement metrics to inform future efforts. Person Specification Proven experience in supporter or donor engagement, relationship management, or similar roles within the charitable or non-profit sector. Excellent communication skills, with the ability to tailor messaging for diverse audiences. Strong organisational skills, capable of managing multiple projects and deadlines simultaneously. Analytical mindset, comfortable interpreting data to inform engagement strategies. Ability to work collaboratively across teams and build positive relationships internally and externally. Self-motivated, with a proactive approach to developing innovative supporter engagement approaches. What s on Offer Salary: £35,500 - £39,587 How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Talent Set are delighted to be working with a well-established national charity to recruit an Interim Major Donor Manager on a 3-6 month contract basis. This is an exciting opportunity to take ownership of a significant relationship-building project, assessing the potential of an established donor portfolio and identifying opportunities to generate long-term support for the organisation. The successful candidate will be an experienced major donor manager who can quickly assess opportunities, build relationships and create a clear strategy for future growth. Key Responsibilities Assess the value, potential and viability of an inherited major donor portfolio. Review existing donor relationships and evaluate the current pipeline of opportunities. Identify areas of strategic alignment between supporters' interests and the charity's work. Develop and implement a relationship-building and engagement plan for key supporters. Build and strengthen relationships with high-value donors and prospects. Explore donor networks and identify opportunities to broaden support and engagement. Assess future fundraising potential and provide recommendations on long-term stewardship and investment. Work collaboratively with internal stakeholders to maximise opportunities and share insights. Where appropriate, secure philanthropic support and progress opportunities through the pipeline. Take ownership of the project and provide clear reporting on progress, opportunities and recommendations. Person Specification Proven experience working with major donors, philanthropy or high-value fundraising programmes. Experience assessing donor portfolios, pipelines or fundraising opportunities and making strategic recommendations. Ability to quickly understand a new fundraising landscape and identify areas of opportunity and risk. Strong relationship-building skills with experience engaging high-value supporters and senior stakeholders. Demonstrable experience developing cultivation and engagement strategies for major donors. Comfortable working autonomously, taking ownership of projects and operating with minimal supervision. Strong analytical skills with the ability to assess pipeline value, prioritise opportunities and develop clear action plans. Excellent communication and influencing skills. Ability to balance strategic thinking with hands-on relationship management. Available to start in July. What's on Offer £160 - £205 per day plus daily holiday pay (PAYE). Full-time contract. Remote working. Initial 3-6 month contract. Opportunity to shape a significant fundraising opportunity with long-term potential. How to Apply: "To apply, please submit your CV demonstrating your suitability for this role by clicking the apply now button." The Process: "If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application. To avoid any potential delays or your application being missed, please apply solely via the Apply Now button." Commitment to Diversity and Inclusion: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Hybrid / High Wycombe HP13 (minimum of one day per week on site) £38,000 - £42,000 FTE + £312 working-from-home allowance We re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace. The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity . The Fundraising & Communications Cluster strengthens Embrace s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East. As Individual Giving Manager, you ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including but not limited to appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year. What success looks like: Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline. Lower churn: reduced lapse rates for cash and regular givers. Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts. Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income. Key Responsibilities: Supporter Experience & Journeys Map and continually improve journeys: welcome second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery. Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor first communications in appropriate channels and accessible formats. Donor-first approach: clear, inclusive language; accessible formats; low friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc. Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace s brand story. Segmentation, Testing & Insight Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs). Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts). Adopt an evidence-based, test and learn approach; analyse appeals, campaign performance and share insights to drive decisions. Work with colleagues to build insight dashboard and understanding of retention. Mid Value & Legacy Development Steward mid value donors with tailored journeys; warm handovers to and from Major Giving Manager. Develop and test legacy propositions and routes to market to grow enquiries and pledges. Acquisition & Cross Sell Project manage individual giving product development and testing; identify new audiences and routes to market. Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach. Cross-Team Collaboration Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon. Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance. Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards. Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging. Organisation-wide Contribution Model Embrace s values of trust, respect, integrity, and compassion. Uphold safeguarding responsibilities and compliance with GDPR and charity regulations. Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene. Qualifications, Experience & Knowledge: Educated to degree standard or equivalent (E.g. practical experience within fundraising). Member of Chartered Institute of Fundraising. Proven individual giving or CRM led retention experience in a charity, membership or subscription context. Hands on journey design and automation. Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. Excellent written communication able to brief compelling, impacted content and clear supporter updates. Practical project management; calm under pressure; collaborative and solutions focused. Working knowledge of GDPR/PECR and best practice supporter care. Experience stewarding mid-value supporters and legacy pipelines. Experience with payment recovery tools and card update flows. Familiarity with UK charity sector metrics and fundraising codes of practice. Personal qualities: Donor-first mindset, inclusive and empathetic. Curious, evidence driven, and comfortable iterating. High integrity, discretion and good judgment. Highly motivated and results driven. Ability to work under pressure and manage competing priorities. Passionate about the work of Embrace, with the ability to enthuse and engage others. A natural collaborator who enjoys working as part a team to deliver organisation wide objectives. Tools & systems: CRM Dashboards & analysis. Payments: Direct Debit management, card updater/failed payment recovery. Microsoft 365 (Teams, SharePoint, Planner), project boards. If this sounds like you, please apply on our vacancies page. Closing date: 5.00pm on Wednesday, 15 July 2026. We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received. Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.

Description Salary: £65,000 - £68,000 per year Contract Type: Permanent Location: UK (minimum 2 days per week in the London office) Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To: Chief Engagement Officer HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by midnight on 1st July via the Workable link. In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description. We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates should also explain how and why they used them. Please use see our AI guidance for Job Applicants. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 13th July Second-round interview w/c 20th July Candidates will be asked to prepare a presentation (10-12 minutes maximum) on a major donor stewardship communications plan. Candidates should allocate no more than 3 hours to prepare this task. Final interview with the CEO w/c 27th July ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work and partnerships continue to grow, so does our ambition to tell powerful stories that shine a light on the barriers young people face, champion solutions, and inspire meaningful action. The Head of Major Donors will play a critical role in strengthening and stewarding Mission 44's relationships with high-value donors, philanthropists, and strategic supporters. This role will work alongside the Chief Engagement Officer to lead the development and delivery of a thoughtful, personalised and impactful Major Donors programme that deepens donor pipeline and engagement, increases contributions, strengthens long-term relationships, and inspires continued investment in Mission 44's mission and impact. The successful candidate will combine exceptional relationship management skills, a solid network of donors, strong project coordination and communications, with strategic thinking. They will work closely across fundraising, communications, programmes and leadership teams to ensure donors experience meaningful engagement with Mission 44's work, values and community. Requirements MAJOR DONOR CULTIVATION AND RELATIONSHIP MANAGEMENT (70%): Lead the organisation's cultivation of new donors and deepening of the major donor pipeline. Personally lead the cultivation, solicitation and stewardship of major donors and prospects for six/seven-figure gifts. Lead the implementation of Mission 44's global major donor stewardship strategy, ensuring all major donors feel engaged in and inspired. Manage and coordinate stewardship plans for high-value donors and philanthropic partners Build trusted, long-term relationships with major supporters through thoughtful and personalised engagement Develop tailored donor journeys that reflect supporter interests, motivations and impact priorities Identify opportunities to deepen donor engagement and increase long-term support Provide administrative support for the Global Growth Committee Work with Head of Engagement and Events to plan and deliver donor engagement opportunities at events, briefings, roundtables and programme visits to bring donors closer to our work Support leadership engagement with major donors and key stakeholders Coordinate donor experiences linked to Mission 44 campaigns, partnerships and strategic moments Help create meaningful opportunities for supporters to connect with Mission 44's mission, young people and impact DONOR COMMUNICATIONS AND IMPACT REPORTING (20%): Ensure donors receive timely, high-quality communication and reporting Coordinate the creation of bespoke donor updates, reports and impact communications Work collaboratively with programme and communications teams to translate impact into compelling donor narratives Work with the communications team to ensure stewardship materials are high quality, aligned to brand and reflective of Mission 44's values Support the development of case studies, impact stories and donor-facing content SYSTEMS MANAGEMENT AND COLLABORATION (10%): Maintain accurate donor records, engagement tracking and stewardship activity within CRM systems Monitor stewardship activity, timelines and reporting commitments Contribute to donor analysis, segmentation and fundraising insights Work closely with wider fundraising colleagues, communications and impact teams to deliver integrated supporter engagement Support senior leadership and ambassadors with donor preparation, briefing materials and relationship management Contribute to a collaborative, inclusive and high-performing fundraising culture ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL: Significant experience in major donor cultivation, stewardship, philanthropy or high-value relationship management Proven track record of managing relationships with high-net-worth individuals, philanthropists or strategic supporters Experience developing and delivering donor stewardship plans and engagement strategies Proven success in the direct solicitation and stewardship of six- and seven-figure philanthropic contributions. Excellent written and verbal communication skills Experience producing high-quality donor reports and communications Strong project management and organisational skills Experience working with CRM systems and donor databases Some travel, particularly to the US Ability to manage multiple priorities and stakeholders effectively DESIRABLE: Experience of major donor management at a global level Experience of Fundraising for a grant-making / campaigning organisation Experience with Principal Gifts processes Experience supporting fundraising campaigns or major gifts programmes Understanding of education equity, youth opportunity or systems change work Experience working within high-profile or fast-paced organisations Event management and donor engagement experience PERSONAL QUALITIES: Exceptional relationship-building and interpersonal skills Highly organised with strong attention to detail Emotionally intelligent and discreet Strategic and proactive thinker Strong collaboration and stakeholder management skills Ability to communicate impact in a compelling and authentic way Passion for equity, inclusion and social justice Commitment to Mission 44's values and mission Resilient with demonstrated ability to work in a fast-paced environment. Benefits: Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and acccess to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package

Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.