Baird And Co Recruitment Ltd
Leicester, Leicestershire
The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
Jun 16, 2026
Contractor
The Opportunity: We are seeking a proactive and empathetic interim Income Manager for a Social Housing provider based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent. The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income. Key Income Manager duties: Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types. Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders. Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments. Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently. Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system. Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords. Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport. Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing. Further information about the Income Manager role: Location: Based out of our central Leicester head office, at least 2 days a week on site Salary: 17-18.50 per hour based on experience Requirements for the Income Manager role: Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears. Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable. Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred. Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills. Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation. How to apply for the Income Manager role: Please apply for this role online or contact Matt at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.
This East London Authority are looking for a Benefits and Hosuing Needs Officer. Details of the role are: Service Delivery relating to Benefits and Housing Needs including the assessment of Housing Benefit and Council Tax Reduction; discretionary payments; welfare reform; homeless prevention and the provision of housing advice; homeless assessments and reviews; the Council's Housing Register; Lettings and the allocation of social housing and related initiatives; Housing supply and procurement; the management and maintenance of temporary accommodation and associated financial monitoring, payments and income collection; complaints, Member enquiries and FOIs. To perform all functions within the Benefits and Housing Needs Service namely the processing of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, welfare reform support including discretionary schemes, homelessness prevention and advice, homeless assessment, housing register applications, lettings of housing, housing supply and procurement, management and maintenance of temporary accommodation, financial monitoring and maintenance, payments, complaints, members and mayoral enquiries and FOI requests. To deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households. To mentor both new members of staff and staff from other areas in legislation, practice, procedures, performance of duties and guidance on complex case work. To protect the public purse and assets of the Council by identifying and preventing fraud and error in all duties. To apply the relevant legislation, procedures, caselaw, guidance, audit recommendations, to conduct rigorous, robust and accurate assessments. To identify holistic and cost effective solutions through casework and joint working with other services, stakeholders, partners and agencies. To assist with the development of initiatives to meet all aims of the service, including increasing supply of properties, contract management and monitoring, mobility and re-location, with pan- London and regional partners where necessary. To work co-operatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough. To offer support and advice to customers and signpost to partners. To conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community. For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Jun 16, 2026
Seasonal
This East London Authority are looking for a Benefits and Hosuing Needs Officer. Details of the role are: Service Delivery relating to Benefits and Housing Needs including the assessment of Housing Benefit and Council Tax Reduction; discretionary payments; welfare reform; homeless prevention and the provision of housing advice; homeless assessments and reviews; the Council's Housing Register; Lettings and the allocation of social housing and related initiatives; Housing supply and procurement; the management and maintenance of temporary accommodation and associated financial monitoring, payments and income collection; complaints, Member enquiries and FOIs. To perform all functions within the Benefits and Housing Needs Service namely the processing of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, welfare reform support including discretionary schemes, homelessness prevention and advice, homeless assessment, housing register applications, lettings of housing, housing supply and procurement, management and maintenance of temporary accommodation, financial monitoring and maintenance, payments, complaints, members and mayoral enquiries and FOI requests. To deliver an efficient, high quality and customer-focussed service for a diverse client group including high numbers of vulnerable and disadvantaged households. To mentor both new members of staff and staff from other areas in legislation, practice, procedures, performance of duties and guidance on complex case work. To protect the public purse and assets of the Council by identifying and preventing fraud and error in all duties. To apply the relevant legislation, procedures, caselaw, guidance, audit recommendations, to conduct rigorous, robust and accurate assessments. To identify holistic and cost effective solutions through casework and joint working with other services, stakeholders, partners and agencies. To assist with the development of initiatives to meet all aims of the service, including increasing supply of properties, contract management and monitoring, mobility and re-location, with pan- London and regional partners where necessary. To work co-operatively across the Benefits and Housing Needs Service to promote an effective, efficient and holistic service to residents in the borough. To offer support and advice to customers and signpost to partners. To conduct visits to customers and properties to fully carry out statutory and corporate duties, including residency checks and assisting vulnerable members of the community. For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Benefits Assessment Officer East London Hybrid Rate: £28.07 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 4 Months Start Date: ASAP Working Hours: 36 Hours per Week Role Summary This customer-focused role is centred on helping residents who are experiencing, or are at risk of, financial hardship by administering crisis payments, maximising household income, and providing long-term financial resilience support. You will work directly with residents, partner organisations, and internal teams to ensure vulnerable households receive timely financial assistance and access to wider support services, while also contributing to Housing Benefit and Council Tax Support processing where required. What You Will Do as a Benefits Assessment Officer - Process Crisis Support Payment and Housing Payment applications accurately and in line with council policies and procedures. - Assess urgent and vulnerable cases, making timely decisions and escalating safeguarding concerns where appropriate. - Contact residents to identify opportunities for income maximisation, including benefit entitlement checks, grant applications, and financial support options. - Provide practical advice to help residents reduce household expenditure, manage debts, and improve financial resilience. - Make referrals to internal services and external support agencies, including debt advice organisations and voluntary sector partners. - Process Housing Benefit and Council Tax Support claims and changes as required, ensuring compliance with legislation and performance targets. - Support debt prevention and recovery activities, promoting sustainable repayment arrangements and early intervention approaches. - Contribute to service improvement initiatives, identifying trends and helping develop more effective customer-focused processes. What You Will Need as a Benefits Assessment Officer - Previous experience working within Housing Benefit and Council Tax Support assessment within a local authority environment. - Strong knowledge of Housing Benefit legislation, Council Tax Support schemes, and welfare benefits. - Experience assessing claims, processing changes in circumstances, and managing benefit caseloads. - Knowledge of income maximisation, financial inclusion, debt prevention, or welfare support services. - Ability to manage a varied workload, prioritise urgent cases, and make sound decisions within policy and legislative frameworks. - Experience using benefits and case management systems within a local authority setting. What's On Offer - £28.07 per hour Umbrella. - Hybrid working arrangement with an East London Local Authority. - Opportunity to support vulnerable residents and make a positive impact within the community. - Initial 4-month contract with potential for extension. - Immediate start available. If you are an experienced Benefits Assessment Officer with a strong background in Housing Benefit and Council Tax Support administration, we would like to hear from you. Apply today or get in touch for a confidential discussion about this opportunity.
Jun 16, 2026
Contractor
Benefits Assessment Officer East London Hybrid Rate: £28.07 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 4 Months Start Date: ASAP Working Hours: 36 Hours per Week Role Summary This customer-focused role is centred on helping residents who are experiencing, or are at risk of, financial hardship by administering crisis payments, maximising household income, and providing long-term financial resilience support. You will work directly with residents, partner organisations, and internal teams to ensure vulnerable households receive timely financial assistance and access to wider support services, while also contributing to Housing Benefit and Council Tax Support processing where required. What You Will Do as a Benefits Assessment Officer - Process Crisis Support Payment and Housing Payment applications accurately and in line with council policies and procedures. - Assess urgent and vulnerable cases, making timely decisions and escalating safeguarding concerns where appropriate. - Contact residents to identify opportunities for income maximisation, including benefit entitlement checks, grant applications, and financial support options. - Provide practical advice to help residents reduce household expenditure, manage debts, and improve financial resilience. - Make referrals to internal services and external support agencies, including debt advice organisations and voluntary sector partners. - Process Housing Benefit and Council Tax Support claims and changes as required, ensuring compliance with legislation and performance targets. - Support debt prevention and recovery activities, promoting sustainable repayment arrangements and early intervention approaches. - Contribute to service improvement initiatives, identifying trends and helping develop more effective customer-focused processes. What You Will Need as a Benefits Assessment Officer - Previous experience working within Housing Benefit and Council Tax Support assessment within a local authority environment. - Strong knowledge of Housing Benefit legislation, Council Tax Support schemes, and welfare benefits. - Experience assessing claims, processing changes in circumstances, and managing benefit caseloads. - Knowledge of income maximisation, financial inclusion, debt prevention, or welfare support services. - Ability to manage a varied workload, prioritise urgent cases, and make sound decisions within policy and legislative frameworks. - Experience using benefits and case management systems within a local authority setting. What's On Offer - £28.07 per hour Umbrella. - Hybrid working arrangement with an East London Local Authority. - Opportunity to support vulnerable residents and make a positive impact within the community. - Initial 4-month contract with potential for extension. - Immediate start available. If you are an experienced Benefits Assessment Officer with a strong background in Housing Benefit and Council Tax Support administration, we would like to hear from you. Apply today or get in touch for a confidential discussion about this opportunity.
Housing Solutions Officer To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work. Housing Solutions Officer Previous Experience working a in Local Authority and interaction with customers Housing Solutions Officer Ability to be satisfied of the Eligibility and Homelessness criteria Housing Solutions Officer An understanding of Legislations would be beneficial but not a requirement. Experience dealing with Homelessness Situations and dealing with them over the phone Housing Solutions Officer To work as a team member in a pressured environment and also work with internal and external partners To ensure relevant letters are sent to applicants in a timely manner To ensure that emails are responded to in a timely manner To identify where referrals to relevant agencies are appropriate To input data and ensure IT systems are kept up to date and accurate To provide excellent time management and customer service
Jun 16, 2026
Contractor
Housing Solutions Officer To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work. Housing Solutions Officer Previous Experience working a in Local Authority and interaction with customers Housing Solutions Officer Ability to be satisfied of the Eligibility and Homelessness criteria Housing Solutions Officer An understanding of Legislations would be beneficial but not a requirement. Experience dealing with Homelessness Situations and dealing with them over the phone Housing Solutions Officer To work as a team member in a pressured environment and also work with internal and external partners To ensure relevant letters are sent to applicants in a timely manner To ensure that emails are responded to in a timely manner To identify where referrals to relevant agencies are appropriate To input data and ensure IT systems are kept up to date and accurate To provide excellent time management and customer service
PURPOSE OF POST: Grounds Operative Grounds Operative This is a very important post within the Grounds and Cleansing Section of the Neighbourhood Services. The officer will work closely with the Commercial and Operations Manager, also a range of colleagues to enable them to deliver high-quality, very visible, commercial services to predominantly external clients however, there will also be a requirement to engage with internal clients. Key areas include being the first point of contact to our external clients, inclusive of Monmouthshire Housing Association, Aneurin Bevan Health Board, Heddlu Gwent Police, and other various clients. Grounds Operative Grounds maintenance provides an essential service in ensuring the County delivers its aspirations of providing an environment which is safe, clean and sustainable. Grounds maintenance operatives, either working individually or as a team, will maintain public open space; verges; planting; schools and contracted sites to provide a quality green and sustainable environment. Grounds Operative The majority of the time the officer will be undertaking grounds maintenance activities. However, you will be required at times to work as part of a street services team, maintaining local environmental quality which includes litter picking, responding to fly-tipping etc.
Jun 16, 2026
Contractor
PURPOSE OF POST: Grounds Operative Grounds Operative This is a very important post within the Grounds and Cleansing Section of the Neighbourhood Services. The officer will work closely with the Commercial and Operations Manager, also a range of colleagues to enable them to deliver high-quality, very visible, commercial services to predominantly external clients however, there will also be a requirement to engage with internal clients. Key areas include being the first point of contact to our external clients, inclusive of Monmouthshire Housing Association, Aneurin Bevan Health Board, Heddlu Gwent Police, and other various clients. Grounds Operative Grounds maintenance provides an essential service in ensuring the County delivers its aspirations of providing an environment which is safe, clean and sustainable. Grounds maintenance operatives, either working individually or as a team, will maintain public open space; verges; planting; schools and contracted sites to provide a quality green and sustainable environment. Grounds Operative The majority of the time the officer will be undertaking grounds maintenance activities. However, you will be required at times to work as part of a street services team, maintaining local environmental quality which includes litter picking, responding to fly-tipping etc.
We're working with a local authority we know well in Surrey who are looking to bring in an experienced Housing Options Officer to support their team. This is a contract role paying 29- 31 per hour, with hybrid working in place (2 days per week in the office), and they're ideally looking for someone who can start at short notice. In this role, you'll be: Managing homelessness applications in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act Completing prevention and relief duty work, including S184 decisions Creating and reviewing Personalised Housing Plans (PHPs) Managing a mix of prevention, relief and main duty cases Working with applicants to secure sustainable housing solutions To be considered, you'll need: Recent experience working as a Housing Options Officer within a local authority Strong working knowledge of homelessness legislation and statutory duties Confidence managing your own caseload with minimal supervision Experience making legally sound decisions Ability to attend the office two days per week Immediate or short-notice availability is preferred. Interested? Apply now or send your CV to (url removed) and I'll run you through the details.
Jun 16, 2026
Contractor
We're working with a local authority we know well in Surrey who are looking to bring in an experienced Housing Options Officer to support their team. This is a contract role paying 29- 31 per hour, with hybrid working in place (2 days per week in the office), and they're ideally looking for someone who can start at short notice. In this role, you'll be: Managing homelessness applications in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act Completing prevention and relief duty work, including S184 decisions Creating and reviewing Personalised Housing Plans (PHPs) Managing a mix of prevention, relief and main duty cases Working with applicants to secure sustainable housing solutions To be considered, you'll need: Recent experience working as a Housing Options Officer within a local authority Strong working knowledge of homelessness legislation and statutory duties Confidence managing your own caseload with minimal supervision Experience making legally sound decisions Ability to attend the office two days per week Immediate or short-notice availability is preferred. Interested? Apply now or send your CV to (url removed) and I'll run you through the details.
We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!
Jun 16, 2026
Seasonal
We are looking for a dedicated and customer-focused Housing Options Officer to join our Housing Services team. This is a rewarding opportunity to make a real difference in the lives of individuals and families facing housing difficulties. As a Housing Options Officer, you will provide advice, guidance, and support to people who are homeless, threatened with homelessness, or in housing need. You will assess applications, develop personalised housing plans, and work closely with partners to help customers secure and sustain suitable accommodation. Key Responsibilities Assess housing applications and homelessness cases in accordance with relevant legislation and local policies. Provide comprehensive housing advice and homelessness prevention support. Develop and implement Personalised Housing Plans (PHPs) with customers. Conduct interviews and needs assessments to identify housing solutions. Negotiate with landlords, housing providers, and support agencies to prevent homelessness where possible. Manage a caseload of customers, ensuring timely and accurate case management. Make statutory decisions and issue legally compliant notifications. Arrange temporary accommodation where appropriate. Work collaboratively with internal departments and external agencies to deliver positive outcomes. Maintain accurate records and case notes using housing management systems. Ensure services are delivered in line with safeguarding responsibilities and equality legislation. Essential Requirements Experience working in housing, homelessness, tenancy support, or a related field. Knowledge of homelessness legislation, housing law, and welfare benefits. Strong case management and problem-solving skills. Excellent communication, negotiation, and customer service abilities. Ability to manage a varied and demanding caseload effectively. Experience producing accurate reports, records, and statutory correspondence. Competent IT skills, including experience using case management systems and Microsoft Office. If you have the relevant skills then please apply today!
Electrician - Social Housing Electrician - Responsive Maintenance (Permanent)Location: BarnsleyContract: Full Time, Permanent We are currently working on behalf of a well-established housing maintenance provider seeking a qualified and motivated Electrician to join their responsive maintenance team. This role involves delivering high-quality electrical repairs and installations across social housing properties in the Barnsley area. The role You'll be responsible for carrying out a wide range of electrical works in both occupied and void properties, ensuring all tasks meet current regulations and safety standards.Key responsibilities include: Electrical repairs, fault finding, and installations Emergency call-outs and urgent maintenance requests Ensuring compliance with all electrical and health & safety regulations Working collaboratively with tenants, housing officers, and other trade operatives What we're looking for Level 3 NVQ (or equivalent) in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Experience within social housing or domestic maintenance (desirable) Full UK driving licence What's on offer Permanent role within a supportive and skilled team Company vehicle and tools provided Ongoing training and development opportunities Pension scheme, holiday allowance, and additional benefits Pre-employment checks:This position is subject to a Basic DBS check at offer stage. Applicants with criminal convictions will be assessed individually, and all applications will be treated fairly and confidentially. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 16, 2026
Full time
Electrician - Social Housing Electrician - Responsive Maintenance (Permanent)Location: BarnsleyContract: Full Time, Permanent We are currently working on behalf of a well-established housing maintenance provider seeking a qualified and motivated Electrician to join their responsive maintenance team. This role involves delivering high-quality electrical repairs and installations across social housing properties in the Barnsley area. The role You'll be responsible for carrying out a wide range of electrical works in both occupied and void properties, ensuring all tasks meet current regulations and safety standards.Key responsibilities include: Electrical repairs, fault finding, and installations Emergency call-outs and urgent maintenance requests Ensuring compliance with all electrical and health & safety regulations Working collaboratively with tenants, housing officers, and other trade operatives What we're looking for Level 3 NVQ (or equivalent) in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Experience within social housing or domestic maintenance (desirable) Full UK driving licence What's on offer Permanent role within a supportive and skilled team Company vehicle and tools provided Ongoing training and development opportunities Pension scheme, holiday allowance, and additional benefits Pre-employment checks:This position is subject to a Basic DBS check at offer stage. Applicants with criminal convictions will be assessed individually, and all applications will be treated fairly and confidentially. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Purpose of the job Homeownership Billing and Mortgages Officer To bill variable service charges and ad-hoc charges to homeowners in conjunction with the Billing Accountant. To be a first point of contact with respect to all issues relating to the Council's mortgage portfolio, including RTB mortgages, housing associated mortgages, standard loans and court order charges. To maintain the mortgage portfolio and the processing of new loans, further advances, interest rate changes, reductions, repayments and redemptions in conjunction with the Mortgage Officer. To contribute to the compilation of annual statements of account for the HRA as relating to service charges To collate the management and overheads costs for the Billing Accountant for the annual revenue service charge billing To engage with the Council's modernise agenda, helping to drive through digital and systems transformations. To provide technical expertise in the development of commercial opportunities for the team and service for maximisation of income. Principal accountabilities Homeownership Billing and Mortgages Officer To undertake the annual billing runs for variable service charges to homeowners, and relevant account adjustments including credit and debit notes, write-offs and write-backs. To undertake ad-hoc billing in regards to both variable service charges and other fees and charges to homeowners. To undertake the production of notifications and regular statements of account for homeowners, and communications included with these runs. To work with the Billing Accountant on the production of annual HRA statements of account in relation to service charge billing for sign off by the Strategic Director of Finance and Governance. To identify and collate overheads and management costs related to various services provided to homeowners and charged as part of the annual revenue service charges, in accordance with the requirements of the Billing Accountant, for inclusion in the annual revenue service charges by the Revenue Service Charge Accountant. In conjunction with the Mortgage Officer to administer the Council's mortgage portfolio, including all correspondence, processing payments, interest rate changes, redemptions, removal of charges, initiating litigation where necessary and any customer queries. To receive and process loan applications and open new mortgage accounts, liaising with Finance to ensure that accounts are reconciled correctly. To carry out all service charge and ad-hoc billing in accordance with the lease and relevant case-law, applying the appropriate policies and procedures for both leasehold and freehold properties, taking action where necessary such as instigating litigation. Be able to prioritise between conflicting demands and work to tight deadlines whilst maintaining quality of work. To operate flexibly to ensure the effective operation of the group as a whole. To produce reports and statistics as required in respect of billing, mortgages, account actions and reconciliations. To use such reports and statistics for analysis and benchmarking, and to recommend and develop improvements in service. To respond to enquiries and complaints from councillors and homeowners as and when required. KNOWLEDGE: 1 Knowledge of the pertinent Landlord and Tenant Acts, Housing Acts, and associated Regulations and Directions, and how they relate to public sector leasehold management and service charges. Knowledge of the FTT & County court proceedings Part qualified with a recognised professional accounting body, or relevant knowledge of accountancy principles in relation to a variable service charge portfolio and with reference to mortgages, audit procedures and invoicing. Knowledge of basic housing management services Understanding of and commitment to; Equal Opportunities Policy, Health and Safety Policy, No Smoking Policy EXPERIENCE: Homeownership Billing and Mortgages Officer Experience of leasehold/freehold management for a portfolio of residential leasehold and freehold properties in a mixed tenure environment. Experience of a range of debtors' management systems and the use of computerised spreadsheets Experience of researching, compiling and presenting reports and procedures to a range of forums
Jun 16, 2026
Contractor
Purpose of the job Homeownership Billing and Mortgages Officer To bill variable service charges and ad-hoc charges to homeowners in conjunction with the Billing Accountant. To be a first point of contact with respect to all issues relating to the Council's mortgage portfolio, including RTB mortgages, housing associated mortgages, standard loans and court order charges. To maintain the mortgage portfolio and the processing of new loans, further advances, interest rate changes, reductions, repayments and redemptions in conjunction with the Mortgage Officer. To contribute to the compilation of annual statements of account for the HRA as relating to service charges To collate the management and overheads costs for the Billing Accountant for the annual revenue service charge billing To engage with the Council's modernise agenda, helping to drive through digital and systems transformations. To provide technical expertise in the development of commercial opportunities for the team and service for maximisation of income. Principal accountabilities Homeownership Billing and Mortgages Officer To undertake the annual billing runs for variable service charges to homeowners, and relevant account adjustments including credit and debit notes, write-offs and write-backs. To undertake ad-hoc billing in regards to both variable service charges and other fees and charges to homeowners. To undertake the production of notifications and regular statements of account for homeowners, and communications included with these runs. To work with the Billing Accountant on the production of annual HRA statements of account in relation to service charge billing for sign off by the Strategic Director of Finance and Governance. To identify and collate overheads and management costs related to various services provided to homeowners and charged as part of the annual revenue service charges, in accordance with the requirements of the Billing Accountant, for inclusion in the annual revenue service charges by the Revenue Service Charge Accountant. In conjunction with the Mortgage Officer to administer the Council's mortgage portfolio, including all correspondence, processing payments, interest rate changes, redemptions, removal of charges, initiating litigation where necessary and any customer queries. To receive and process loan applications and open new mortgage accounts, liaising with Finance to ensure that accounts are reconciled correctly. To carry out all service charge and ad-hoc billing in accordance with the lease and relevant case-law, applying the appropriate policies and procedures for both leasehold and freehold properties, taking action where necessary such as instigating litigation. Be able to prioritise between conflicting demands and work to tight deadlines whilst maintaining quality of work. To operate flexibly to ensure the effective operation of the group as a whole. To produce reports and statistics as required in respect of billing, mortgages, account actions and reconciliations. To use such reports and statistics for analysis and benchmarking, and to recommend and develop improvements in service. To respond to enquiries and complaints from councillors and homeowners as and when required. KNOWLEDGE: 1 Knowledge of the pertinent Landlord and Tenant Acts, Housing Acts, and associated Regulations and Directions, and how they relate to public sector leasehold management and service charges. Knowledge of the FTT & County court proceedings Part qualified with a recognised professional accounting body, or relevant knowledge of accountancy principles in relation to a variable service charge portfolio and with reference to mortgages, audit procedures and invoicing. Knowledge of basic housing management services Understanding of and commitment to; Equal Opportunities Policy, Health and Safety Policy, No Smoking Policy EXPERIENCE: Homeownership Billing and Mortgages Officer Experience of leasehold/freehold management for a portfolio of residential leasehold and freehold properties in a mixed tenure environment. Experience of a range of debtors' management systems and the use of computerised spreadsheets Experience of researching, compiling and presenting reports and procedures to a range of forums
About the role Property Standards and Empty Homes Officer The main function of this role is to improve the housing quality within Elmbridge Borough Council by working proactively and reactively working to improve housing standards across all tenures and reduce the number of empty properties in the borough. You will work under the supervision of the senior property standards and empty homes officer to investigate and resolve complaints of poor housing conditions and undertake inspections of caravan sites and take appropriate enforcement action to ensure compliance with appropriate legislation and regulatory requirements. You will also be responsible for the maintenance of the Private Sector Housing team's computerised records systems. The main purpose of the role: Property Standards and Empty Homes Officer To improve the quality, safety and choice of residential accommodation in Elmbridge and meeting the Council's responsibilities under the Housing Acts and other legislation. To ensure best use of the housing stock by minimising the number of empty properties. To provide an excellent service to owners, occupiers and tenants in all tenures through action by a range of intervention strategies, including enforcement, education and advice. Specific duties and responsibilities Property Standards and Empty Homes Officer To carry out proactive and programmed inspections of residential properties Investigate complaints regarding housing disrepair, in line with council policies and procedures, using the Housing Health & Safety Rating System (HHSRS). Where necessary and appropriate, to initiate and prepare recommendations for enforcement action in line with council policies and procedures. Inspection, licensing and enforcement of houses of multiple occupation in line with council policies and procedures under supervision by the Senior Housing Standards Officer. Inspection, licensing and enforcement mobile home/ caravan sites in line with council policies and procedures. To lead on the promotion, identifying and monitoring of empty homes and bringing them back into use. Organising awareness of the empty property issues and any initiatives through appropriate promotional materials, publicity and education and proactively approaching the owners of empty properties and advising them on their options. To use the council's powers under the Renters Rights Act, to support the provision of well managed and maintained rented housing within the borough, working collaboratively with tenants, landlords, managing agents and colleagues across the council Undertake general environmental protection complaint work under the Environmental Protection Act 1990 where relating to statutory nuisances. To advise residents, owners and landlords on matters of disrepair, housing standards and, in general terms, on the procurement and funding of building works. Where statutory notices have been served, monitor compliance and take appropriate action in the event of failure to comply To provide all necessary information and evidence to facilitate legal proceedings and appear as a witness for the Council in legal proceedings, tribunals and enquiries, as directed. Maintain records and reports and provide such statistical information as may be required in relation to the duties attached to the post Represent the council at meetings with internal and external partners. Keep up to date with current legislation, regulations, guidance and technical developments. Qualifications and Education Property Standards and Empty Homes Officer Good standard of general education with examinations passed in English Language and Mathematics Educated to at least an HND/HNC level or equivalent in Environmental Health, Housing or a Construction related subject. Hold certificate of competence in the Housing Health and Safety Rating System. Have training in the investigatory powers introduced under the Renters' Rights Act 2025, or be willing to undertake this training as part of the role. Experience of working as a Private Sector Housing Officer, Technical Officer in an Environmental Health Residential Team or working within an organisation dealing with Housing Standards and HMO Licensing related matters. Experience of surveying dwellings for defects and disrepair. Experience of undertaking responsive and programmed inspections of residential premises Experience of drafting statutory notices and enforcement papers in relation to housing conditions and failure to comply with notices or licensing conditions Experience of identifying empty properties and the range of powers and practices aimed at bringing them back into use
Jun 16, 2026
Contractor
About the role Property Standards and Empty Homes Officer The main function of this role is to improve the housing quality within Elmbridge Borough Council by working proactively and reactively working to improve housing standards across all tenures and reduce the number of empty properties in the borough. You will work under the supervision of the senior property standards and empty homes officer to investigate and resolve complaints of poor housing conditions and undertake inspections of caravan sites and take appropriate enforcement action to ensure compliance with appropriate legislation and regulatory requirements. You will also be responsible for the maintenance of the Private Sector Housing team's computerised records systems. The main purpose of the role: Property Standards and Empty Homes Officer To improve the quality, safety and choice of residential accommodation in Elmbridge and meeting the Council's responsibilities under the Housing Acts and other legislation. To ensure best use of the housing stock by minimising the number of empty properties. To provide an excellent service to owners, occupiers and tenants in all tenures through action by a range of intervention strategies, including enforcement, education and advice. Specific duties and responsibilities Property Standards and Empty Homes Officer To carry out proactive and programmed inspections of residential properties Investigate complaints regarding housing disrepair, in line with council policies and procedures, using the Housing Health & Safety Rating System (HHSRS). Where necessary and appropriate, to initiate and prepare recommendations for enforcement action in line with council policies and procedures. Inspection, licensing and enforcement of houses of multiple occupation in line with council policies and procedures under supervision by the Senior Housing Standards Officer. Inspection, licensing and enforcement mobile home/ caravan sites in line with council policies and procedures. To lead on the promotion, identifying and monitoring of empty homes and bringing them back into use. Organising awareness of the empty property issues and any initiatives through appropriate promotional materials, publicity and education and proactively approaching the owners of empty properties and advising them on their options. To use the council's powers under the Renters Rights Act, to support the provision of well managed and maintained rented housing within the borough, working collaboratively with tenants, landlords, managing agents and colleagues across the council Undertake general environmental protection complaint work under the Environmental Protection Act 1990 where relating to statutory nuisances. To advise residents, owners and landlords on matters of disrepair, housing standards and, in general terms, on the procurement and funding of building works. Where statutory notices have been served, monitor compliance and take appropriate action in the event of failure to comply To provide all necessary information and evidence to facilitate legal proceedings and appear as a witness for the Council in legal proceedings, tribunals and enquiries, as directed. Maintain records and reports and provide such statistical information as may be required in relation to the duties attached to the post Represent the council at meetings with internal and external partners. Keep up to date with current legislation, regulations, guidance and technical developments. Qualifications and Education Property Standards and Empty Homes Officer Good standard of general education with examinations passed in English Language and Mathematics Educated to at least an HND/HNC level or equivalent in Environmental Health, Housing or a Construction related subject. Hold certificate of competence in the Housing Health and Safety Rating System. Have training in the investigatory powers introduced under the Renters' Rights Act 2025, or be willing to undertake this training as part of the role. Experience of working as a Private Sector Housing Officer, Technical Officer in an Environmental Health Residential Team or working within an organisation dealing with Housing Standards and HMO Licensing related matters. Experience of surveying dwellings for defects and disrepair. Experience of undertaking responsive and programmed inspections of residential premises Experience of drafting statutory notices and enforcement papers in relation to housing conditions and failure to comply with notices or licensing conditions Experience of identifying empty properties and the range of powers and practices aimed at bringing them back into use
We're working with a local authority in Surrey that needs an experienced Team Leader to step into a busy Homelessness & Housing Options service and provide immediate, hands-on leadership. This role will see you: Lead day-to-day service delivery and supervise officers through regular 1:1s Oversee complex and high-risk cases, ensuring legally sound decisions Review Personalised Housing Plans and maintain statutory compliance Monitor temporary accommodation and drive performance improvements Represent the service at multi-agency meetings You'll need: Proven experience leading within a Homelessness or Housing Needs service Strong knowledge of the Housing Act 1996 and HRA 2017 Confidence managing complex casework and improving team performance Ability to work at pace in a busy service Availability to attend the office a few days per week Ideally experience with Housing Jigsaw Immediate or short-notice availability is preferred. Interested? Apply now or drop me an email url removed and I'll talk you through the role.
Jun 16, 2026
Contractor
We're working with a local authority in Surrey that needs an experienced Team Leader to step into a busy Homelessness & Housing Options service and provide immediate, hands-on leadership. This role will see you: Lead day-to-day service delivery and supervise officers through regular 1:1s Oversee complex and high-risk cases, ensuring legally sound decisions Review Personalised Housing Plans and maintain statutory compliance Monitor temporary accommodation and drive performance improvements Represent the service at multi-agency meetings You'll need: Proven experience leading within a Homelessness or Housing Needs service Strong knowledge of the Housing Act 1996 and HRA 2017 Confidence managing complex casework and improving team performance Ability to work at pace in a busy service Availability to attend the office a few days per week Ideally experience with Housing Jigsaw Immediate or short-notice availability is preferred. Interested? Apply now or drop me an email url removed and I'll talk you through the role.
Tenant Liaison Officer (TLO) (Planned Works) 6 month FTC contract £28,047 Pro rata per annum Plus Company Van Plus Fuel Card Salford Full-time Immediate start available Be the vital link between residents and delivery teams Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day. What you ll be doing as our Tenant Liaison Officer Acting as the key point of contact for tenants, keeping them informed throughout works Managing appointments, conducting home visits and door-to-door engagement Supporting kitchen and bathroom programmes across occupied properties Handling calls, emails and texts, ensuring clear and consistent communication Managing expectations and resolving concerns with empathy and professionalism Working closely with site teams to keep projects on track and customers informed Maintaining records and updating systems accurately What we re looking for Proven experience as a Tenant Liaison Officer (desirable) OR Similar customer-facing role (essential) Strong communication skills, confident dealing with challenging situations Ability to manage your own workload and work independently in the field Experience working with residents, ideally within housing, maintenance, or construction (desirable) Good IT skills (Excel / systems) A proactive, resilient approach, ability to handle high volumes and stay organised Why join Liberty? Join a busy, high-impact programme where your role is essential Opportunity to progress Work in a collaborative environment where communication is key Make a genuine difference to customers in their homes and communities Apply now If you re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you. Closing Date: ASAP (We may close early due to high demand)
Jun 16, 2026
Contractor
Tenant Liaison Officer (TLO) (Planned Works) 6 month FTC contract £28,047 Pro rata per annum Plus Company Van Plus Fuel Card Salford Full-time Immediate start available Be the vital link between residents and delivery teams Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day. What you ll be doing as our Tenant Liaison Officer Acting as the key point of contact for tenants, keeping them informed throughout works Managing appointments, conducting home visits and door-to-door engagement Supporting kitchen and bathroom programmes across occupied properties Handling calls, emails and texts, ensuring clear and consistent communication Managing expectations and resolving concerns with empathy and professionalism Working closely with site teams to keep projects on track and customers informed Maintaining records and updating systems accurately What we re looking for Proven experience as a Tenant Liaison Officer (desirable) OR Similar customer-facing role (essential) Strong communication skills, confident dealing with challenging situations Ability to manage your own workload and work independently in the field Experience working with residents, ideally within housing, maintenance, or construction (desirable) Good IT skills (Excel / systems) A proactive, resilient approach, ability to handle high volumes and stay organised Why join Liberty? Join a busy, high-impact programme where your role is essential Opportunity to progress Work in a collaborative environment where communication is key Make a genuine difference to customers in their homes and communities Apply now If you re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you. Closing Date: ASAP (We may close early due to high demand)
Community Housing Officer - 4 months - Immediate start - 17.50 per hour - Blaenau Gwent Are you passionate about making communities safer and supporting people to feel secure in their homes? Yolk Recruitment Public Sector and Not-for-Profit are working with a Housing Association to appoint a Community Housing Officer, the role will utilise your customer service skills and stakeholder management ability. Key responsibilities Work with all partners, both internal and external to the organisation, to identify when tenants are struggling to sustain their tenancy and ensure the appropriate support is offered. A wellbeing plan for persons deemed at risk of being unable to sustain their tenancy will be undertaken and monitored. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. Undertake community inspections on a regular basis ensuring all areas such as gardens, open spaces and pathways are maintained in good order and are clean, and free of hazards taking the appropriate action to address issues identified. About you You'll have experience in housing and be knowledgeable about various elements of housing and you must have a people focused outlook and be confident when it comes to keyboard skills. You must be an excellent communicator, highly organised and in order to be considered for this role you MUST be able to drive. Benefits Monday to Friday with no weekends Hybrid Working 17.50 per hour 37 hour working week Due to location be able to drive If you think this one's for you: Please contact Richard Coombs at Yolk Recruitment for a confidential discussion and to access full job details: (phone number removed) Please submit your up-to-date CV and please take into account you need housing experience Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Jun 16, 2026
Seasonal
Community Housing Officer - 4 months - Immediate start - 17.50 per hour - Blaenau Gwent Are you passionate about making communities safer and supporting people to feel secure in their homes? Yolk Recruitment Public Sector and Not-for-Profit are working with a Housing Association to appoint a Community Housing Officer, the role will utilise your customer service skills and stakeholder management ability. Key responsibilities Work with all partners, both internal and external to the organisation, to identify when tenants are struggling to sustain their tenancy and ensure the appropriate support is offered. A wellbeing plan for persons deemed at risk of being unable to sustain their tenancy will be undertaken and monitored. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement. Undertake community inspections on a regular basis ensuring all areas such as gardens, open spaces and pathways are maintained in good order and are clean, and free of hazards taking the appropriate action to address issues identified. About you You'll have experience in housing and be knowledgeable about various elements of housing and you must have a people focused outlook and be confident when it comes to keyboard skills. You must be an excellent communicator, highly organised and in order to be considered for this role you MUST be able to drive. Benefits Monday to Friday with no weekends Hybrid Working 17.50 per hour 37 hour working week Due to location be able to drive If you think this one's for you: Please contact Richard Coombs at Yolk Recruitment for a confidential discussion and to access full job details: (phone number removed) Please submit your up-to-date CV and please take into account you need housing experience Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Are you a housing professional specialising in S202 Reviews, looking for flexible, out-of-hours work you can fit around your current role? A local authority is looking for an experienced Housing Reviews Officer to provide additional support on a part-time basis. At the moment, all S202 Reviews are being handled by senior management, so they're looking for an extra pair of hands to help ease the pressure. This is a flexible, out-of-hours role where you'll be paid per completed review, with an expectation of around 2 decisions per week depending on availability. You'll be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, producing clear, legally robust decision letters within agreed timescales. The focus is very much on quality over volume, giving you the flexibility to manage the work alongside other commitments. To be considered, you must have previous experience handling S202 Reviews within a local authority, along with a strong understanding of housing legislation and relevant case law. You'll need to be comfortable working independently and picking up cases with minimal oversight. Experience of defending decisions or court work would be beneficial. Interested? Send your updated CV to (url removed) and let me know a good time for a quick call this week.
Jun 16, 2026
Contractor
Are you a housing professional specialising in S202 Reviews, looking for flexible, out-of-hours work you can fit around your current role? A local authority is looking for an experienced Housing Reviews Officer to provide additional support on a part-time basis. At the moment, all S202 Reviews are being handled by senior management, so they're looking for an extra pair of hands to help ease the pressure. This is a flexible, out-of-hours role where you'll be paid per completed review, with an expectation of around 2 decisions per week depending on availability. You'll be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, producing clear, legally robust decision letters within agreed timescales. The focus is very much on quality over volume, giving you the flexibility to manage the work alongside other commitments. To be considered, you must have previous experience handling S202 Reviews within a local authority, along with a strong understanding of housing legislation and relevant case law. You'll need to be comfortable working independently and picking up cases with minimal oversight. Experience of defending decisions or court work would be beneficial. Interested? Send your updated CV to (url removed) and let me know a good time for a quick call this week.
Voids & Lettings Officer Housing Association East London 28.56 per hour Umbrella Initial 6-Month Contract Hybrid Working - Site & Home Based We are recruiting for an experienced Voids & Lettings Officer to join a leading Housing Association in East London on an initial 6-month contract. This is a key role within the Operations team, responsible for managing the end-to-end voids, allocations and lettings process, ensuring homes are re-let quickly, efficiently and in full compliance with housing legislation, policies and nomination agreements. Key Responsibilities: Manage void properties from vacancy through to successful tenancy sign-up. Coordinate allocations, lettings, transfers and rehousing cases. Advertise properties, manage shortlists and process nominations via Locata. Liaise with Local Authorities, housing officers and external stakeholders. Arrange property viewings and ensure all compliance documentation is in place. Monitor void performance, maintain accurate records and support KPI reporting. Deliver excellent customer service throughout the lettings journey. Requirements: Previous experience within social housing lettings, allocations and voids management. Strong knowledge of housing legislation, nomination agreements and allocations processes. Experience using housing management systems such as Northgate, Locata or similar. Excellent organisational, communication and stakeholder management skills. Ability to work independently and manage a busy caseload to tight deadlines. This is an excellent opportunity to join a respected housing provider and make a real impact on reducing void times and helping residents access quality housing. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Jun 16, 2026
Contractor
Voids & Lettings Officer Housing Association East London 28.56 per hour Umbrella Initial 6-Month Contract Hybrid Working - Site & Home Based We are recruiting for an experienced Voids & Lettings Officer to join a leading Housing Association in East London on an initial 6-month contract. This is a key role within the Operations team, responsible for managing the end-to-end voids, allocations and lettings process, ensuring homes are re-let quickly, efficiently and in full compliance with housing legislation, policies and nomination agreements. Key Responsibilities: Manage void properties from vacancy through to successful tenancy sign-up. Coordinate allocations, lettings, transfers and rehousing cases. Advertise properties, manage shortlists and process nominations via Locata. Liaise with Local Authorities, housing officers and external stakeholders. Arrange property viewings and ensure all compliance documentation is in place. Monitor void performance, maintain accurate records and support KPI reporting. Deliver excellent customer service throughout the lettings journey. Requirements: Previous experience within social housing lettings, allocations and voids management. Strong knowledge of housing legislation, nomination agreements and allocations processes. Experience using housing management systems such as Northgate, Locata or similar. Excellent organisational, communication and stakeholder management skills. Ability to work independently and manage a busy caseload to tight deadlines. This is an excellent opportunity to join a respected housing provider and make a real impact on reducing void times and helping residents access quality housing. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella
Jun 16, 2026
Seasonal
Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents. Responsibilities: Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately. Take ownership of your work and support residents to deliver a quality service You will influence others and advocate effectively for your residents to get the job done. You will be connected to tenants in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Look for opportunities to continually improve the service and anticipate the needs of your customers Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy. Manage void properties to be ready to let including specifying work orders on standard voids. Manage landlord repair Work with Asset Management colleagues to resolve complex repairs in a timely manner. Complete all actions required to ensure effective rent and service charge collection and debt management. Identify customer support needs and work with partners to make sure customers are safe in their homes. Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home. Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks. Complete all FRA actions as directed. Skills and experience: Excellent communication skills and a commitment to providing the best possible customer experience Previous experience working as a Housing Officer or general Social Housing experience £21.59 ph PAYE or £28.56 ph Umbrella
Ashberry recruitment are currently recruiting a property service manager for a well established housing association in West Yorkshire. In this role, the successful candidate would be expected to oversee the Intensive housing management (IHM) functions at all of the the services ran by the housing association. You would be accountable to: The Head of Service/chief Executive Working hours: 35 hours per week working flexibly Monday to Friday 9am-6:30pm Annual Leave: 20 working days plus 5 days after successful completion of Probationary period plus 8 public holidays THE ROLE WILL INCLUDE; To be the safeguarding and health and safety lead for the organisation. Conducting health and safety visits to properties alongside tenancy management officer and support staff at each service. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams. To liaise with our landlord partners when taking on new properties and ensuring that all paperwork is completed, health and safety standards are met before leases are signed by Heads of Service. (HOS) To ensure stock condition surveys and any new leased accommodation standards checks are completed in conjunction with service managers and all paperwork is uploaded to relevant accommodation folders. To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with policies and procedures and any issues identified are resolved within time scales. To assist HOS with ensuring that we are complying with all quality assurance by auditing the service practices annually , relating to BQAF and SHIP standards. To work with the Head of Service to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To work with the Business Support Manager to organise and host quarterly Speakout forum meetings with Service Users in relation to Intensive housing management, accommodation standards and the organisations Speakout charter. To review IHM related policies and procedures as per the timetable for reviews. INTENSIVE HOUSING MANAGEMENT; To ensure that void properties are turned around and re let within agreed timescales as per key performance indicators for each service. To audit void spreadsheet on a fortnightly basis and discuss any issues with relevant service managers/team leaders. To comply with and ensure teams are working within the Organisation's Referrals & Allocations Policy and procedures in order to maximise occupancy levels and minimise voids. To promote key health and safety policies that protect and safeguard service users as part of our duty of care to vulnerable people. Ensure our Health and Safety Policy and procedures e.g. inspections and tests are carried out across our services in a robust and responsive way to ensure that we can promote a safe environment for our service users to live in. To oversee the buildings are safe and protected from direct or indirect harm. Liaising with relevant building owners or landlord representatives to ensure that our schemes are maintained to a high standard and do not pose any risk to our service users and/or wider community. To audit repairs spreadsheets on a fortnightly basis to ensure all repairs are carried out within timescales. To ensure all properties have an up-to-date annual fire risk assessment in place. To audit the fire reporting spreadsheet on a fortnightly basis to ensure all FRA's are up to date with a clear review date. Ensure staff and service users understand and abide by the fire evacuation procedures. To keep informed of any changes in legislation relating to fire. To work in conjunction with the Council and hostel service manager to ensure that an annual FRA is completed and all actions and remedial work is carried out within timescales. To audit the annual testing spreadsheets to ensure all properties are compliant with all risk assessments required within timescales. To work in conjunction with service managers to review disaster recovery strategies for dispersed accommodation and hostel service on an annual basis. Report any concerns you may have around serious health and safety issues to HOS in order that they can be dealt with as a priority. WHAT IS EXPECTED OF YOU IN THIS ROLE; 1. To have strong leadership skills - to be able to lead from the front. Deploying resources effectively and efficiently in order to meet business objectives and fulfil team performance targets. 2. Team Building - Raising morale and ensuring that everyone is doing their bit to pull as a team and ensure that quality services are being delivered in a fair and consistent manner. 3. Effective support - to be able to guide and support staff in delivering a high standard of intensive housing management services. 4. To apply effective problem solving skills and initiating a project management approach that identifies a problem, apply a solution, implement and monitor effectiveness. 5. To apply strong communication skills that clarifies work tasks and expectations of role/responsibility. 6. To be able to respond to crisis and emergency situations in a calm and responsive manner. 7. To promote health and safety and safeguarding at every level in terms of accommodation, staff, service users and the working environment. 8. To work collaboratively within the management team to ensure that management performance targets and business objectives across the organisation are fulfilled within clear timescales. YOU MUST - - Have previous experience working in the supported housing sector - A full UK driving license - Previous experience in property management - Knowledge of health and safety regulations and Safeguarding procedures - Have a CIH Level 4 or equivalent, or be willing to undertake the relevant training to achieve this.
Jun 16, 2026
Full time
Ashberry recruitment are currently recruiting a property service manager for a well established housing association in West Yorkshire. In this role, the successful candidate would be expected to oversee the Intensive housing management (IHM) functions at all of the the services ran by the housing association. You would be accountable to: The Head of Service/chief Executive Working hours: 35 hours per week working flexibly Monday to Friday 9am-6:30pm Annual Leave: 20 working days plus 5 days after successful completion of Probationary period plus 8 public holidays THE ROLE WILL INCLUDE; To be the safeguarding and health and safety lead for the organisation. Conducting health and safety visits to properties alongside tenancy management officer and support staff at each service. To identify any health and safety or safeguarding issues and work to resolve with the relevant teams. To liaise with our landlord partners when taking on new properties and ensuring that all paperwork is completed, health and safety standards are met before leases are signed by Heads of Service. (HOS) To ensure stock condition surveys and any new leased accommodation standards checks are completed in conjunction with service managers and all paperwork is uploaded to relevant accommodation folders. To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until signed off. To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with policies and procedures and any issues identified are resolved within time scales. To assist HOS with ensuring that we are complying with all quality assurance by auditing the service practices annually , relating to BQAF and SHIP standards. To work with the Head of Service to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out. To work with the Business Support Manager to organise and host quarterly Speakout forum meetings with Service Users in relation to Intensive housing management, accommodation standards and the organisations Speakout charter. To review IHM related policies and procedures as per the timetable for reviews. INTENSIVE HOUSING MANAGEMENT; To ensure that void properties are turned around and re let within agreed timescales as per key performance indicators for each service. To audit void spreadsheet on a fortnightly basis and discuss any issues with relevant service managers/team leaders. To comply with and ensure teams are working within the Organisation's Referrals & Allocations Policy and procedures in order to maximise occupancy levels and minimise voids. To promote key health and safety policies that protect and safeguard service users as part of our duty of care to vulnerable people. Ensure our Health and Safety Policy and procedures e.g. inspections and tests are carried out across our services in a robust and responsive way to ensure that we can promote a safe environment for our service users to live in. To oversee the buildings are safe and protected from direct or indirect harm. Liaising with relevant building owners or landlord representatives to ensure that our schemes are maintained to a high standard and do not pose any risk to our service users and/or wider community. To audit repairs spreadsheets on a fortnightly basis to ensure all repairs are carried out within timescales. To ensure all properties have an up-to-date annual fire risk assessment in place. To audit the fire reporting spreadsheet on a fortnightly basis to ensure all FRA's are up to date with a clear review date. Ensure staff and service users understand and abide by the fire evacuation procedures. To keep informed of any changes in legislation relating to fire. To work in conjunction with the Council and hostel service manager to ensure that an annual FRA is completed and all actions and remedial work is carried out within timescales. To audit the annual testing spreadsheets to ensure all properties are compliant with all risk assessments required within timescales. To work in conjunction with service managers to review disaster recovery strategies for dispersed accommodation and hostel service on an annual basis. Report any concerns you may have around serious health and safety issues to HOS in order that they can be dealt with as a priority. WHAT IS EXPECTED OF YOU IN THIS ROLE; 1. To have strong leadership skills - to be able to lead from the front. Deploying resources effectively and efficiently in order to meet business objectives and fulfil team performance targets. 2. Team Building - Raising morale and ensuring that everyone is doing their bit to pull as a team and ensure that quality services are being delivered in a fair and consistent manner. 3. Effective support - to be able to guide and support staff in delivering a high standard of intensive housing management services. 4. To apply effective problem solving skills and initiating a project management approach that identifies a problem, apply a solution, implement and monitor effectiveness. 5. To apply strong communication skills that clarifies work tasks and expectations of role/responsibility. 6. To be able to respond to crisis and emergency situations in a calm and responsive manner. 7. To promote health and safety and safeguarding at every level in terms of accommodation, staff, service users and the working environment. 8. To work collaboratively within the management team to ensure that management performance targets and business objectives across the organisation are fulfilled within clear timescales. YOU MUST - - Have previous experience working in the supported housing sector - A full UK driving license - Previous experience in property management - Knowledge of health and safety regulations and Safeguarding procedures - Have a CIH Level 4 or equivalent, or be willing to undertake the relevant training to achieve this.
We are currently looking for an experienced Quality Assurance and Standards Officer to support a Housing Service in maintaining regulatory compliance, improving service standards and preparing for regulatory inspections. This Quality Assurance and Standards Officer role will focus on governance, policy development, audit activity and regulatory assurance across housing services. The successful candidate will support the development of a quality management framework, undertake service reviews and audits, and ensure the service remains aligned with the requirements of the Regulator of Social Housing. This Quality Assurance and Standards Officer position would suit someone with experience in housing governance, policy, compliance or service improvement. The Role - Supporting regulatory inspection readiness and audit activity across Housing Services. - Maintaining housing policies, procedures and policy registers. - Undertaking service reviews, audits and gap analysis against regulatory requirements. - Supporting the development and implementation of quality assurance frameworks. - Monitoring compliance with the Regulator of Social Housing Consumer Standards. - Maintaining evidence logs and action plans relating to regulatory compliance. - Reviewing legislation, regulatory updates and sector best practice. - Producing reports, briefings and updates for managers and senior stakeholders. - Auditing complaints and identifying opportunities for service improvement. - Supporting governance arrangements and monitoring delivery of agreed actions. - Championing data quality and supporting compliance with the Competence and Conduct Standard. Key Requirements - Experience working within social housing, housing management, governance, compliance or service improvement. - Knowledge of the social housing regulatory framework and Consumer Standards. - Understanding of the Regulator of Social Housing, Housing Ombudsman and wider housing sector requirements. - Experience undertaking audits, reviews or compliance assessments. - Experience producing reports, briefings and policy documentation. - Experience supporting service improvement or regulatory readiness programmes. - Strong knowledge of housing legislation, policy and regulatory requirements. - CIH qualification or working towards CIH Level 2 or 3 would be advantageous. What You Need to Do Now If you are interested in this Quality Assurance and Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Quality Assurance and Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Quality Assurance Officers, Housing Compliance Officers, Governance Officers and Service Improvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 16, 2026
Contractor
We are currently looking for an experienced Quality Assurance and Standards Officer to support a Housing Service in maintaining regulatory compliance, improving service standards and preparing for regulatory inspections. This Quality Assurance and Standards Officer role will focus on governance, policy development, audit activity and regulatory assurance across housing services. The successful candidate will support the development of a quality management framework, undertake service reviews and audits, and ensure the service remains aligned with the requirements of the Regulator of Social Housing. This Quality Assurance and Standards Officer position would suit someone with experience in housing governance, policy, compliance or service improvement. The Role - Supporting regulatory inspection readiness and audit activity across Housing Services. - Maintaining housing policies, procedures and policy registers. - Undertaking service reviews, audits and gap analysis against regulatory requirements. - Supporting the development and implementation of quality assurance frameworks. - Monitoring compliance with the Regulator of Social Housing Consumer Standards. - Maintaining evidence logs and action plans relating to regulatory compliance. - Reviewing legislation, regulatory updates and sector best practice. - Producing reports, briefings and updates for managers and senior stakeholders. - Auditing complaints and identifying opportunities for service improvement. - Supporting governance arrangements and monitoring delivery of agreed actions. - Championing data quality and supporting compliance with the Competence and Conduct Standard. Key Requirements - Experience working within social housing, housing management, governance, compliance or service improvement. - Knowledge of the social housing regulatory framework and Consumer Standards. - Understanding of the Regulator of Social Housing, Housing Ombudsman and wider housing sector requirements. - Experience undertaking audits, reviews or compliance assessments. - Experience producing reports, briefings and policy documentation. - Experience supporting service improvement or regulatory readiness programmes. - Strong knowledge of housing legislation, policy and regulatory requirements. - CIH qualification or working towards CIH Level 2 or 3 would be advantageous. What You Need to Do Now If you are interested in this Quality Assurance and Standards Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Quality Assurance and Standards Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Quality Assurance Officers, Housing Compliance Officers, Governance Officers and Service Improvement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Community Engagement Worker Coventry (Home/Office/Field Based with travel to visit community groups across the Coventry area) The Organisation Our client provides free, confidential and independent guidance on a wide range of issues, from benefits and housing to employment and debt. They have now been commissioned to deliver a two-year community pilot project, working with at risk groups where addictive activities could be an issue. As such, they are now looking for three Community Engagement Workers to join them on a two-year fixed-term contract, working between 16 and 24 hours per week over three to four days. The Benefits - Salary of £26,500 per annum pro rata - Flexible working arrangements - Fees paid for membership of relevant professional bodies - Regular professional development - Health & Wellbeing services provided through Employee Assistance Programme - Specialised professional support for a range of issues - Cycle to Work Scheme - Free eye tests and contribution towards lenses/spectacles for computer users if appropriate - Standing desks and walking meetings - Discounts on leisure facilities and a range of discounted offers This is a rewarding opportunity for someone with personal or professional experience of gaming and gambling-related harms to join an innovative project that aims to make a genuine difference within local communities. You'll discover an amazing chance to help raise awareness of harm related to potentially addictive activities, supporting young people, adults and community groups across Coventry to better understand the risks and access appropriate support within a pioneering pilot project designed to reduce health inequalities and improve community wellbeing. What's more, with flexible working arrangements, ongoing professional development and a supportive team environment, this is an excellent opportunity to build valuable experience whilst helping shape an important new initiative. On top of this, you will find that our client is an organisation where values aren't just on paper, but shape how people work together, support one another and deliver the best possible outcomes for local communities. So, if you want to use your skills and experience to create positive change within local communities, read on and apply today. The Role As a Community Engagement Worker, you will deliver harm prevention presentations and early intervention activities to groups across Coventry. Working closely with two partner organisations that are experienced in supporting at risk groups, you will identify and engage eligible groups, organise presentations, and help ensure the project reaches target audiences. You will also help connect groups or individuals with appropriate support whilst contributing to the wider aim of reducing health inequalities across the city. Additionally, you will: - Engage volunteers with lived and living experience of addictive activities - Map and identify eligible groups and organisations across Coventry - Co-ordinate and schedule presentation activity - Promote the service to increase awareness, accessibility and reach - Support referral pathways for individuals requiring further support About You To be considered as a Community Engagement Worker, you will need: - Demonstrable personal or professional experience of gaming and gambling-related harms and/or supporting someone with lived or living experience of gaming and gambling-related harms - The ability to deliver presentations confidently to a range of audiences - Excellent planning and organisational skills, and the ability to manage your workload independently - The ability to work calmly and effectively under pressure whilst delivering outcomes within agreed timescales - A commitment to following procedures, policies and systems to ensure good practice - Confidence using IT systems, including email, spreadsheets, presentation software and virtual meeting platforms Please note, having lived experience of gaming and gambling-related harms is particularly desirable for this role. The deadline for applications is 17th June 2026 at 12:00pm. Other organisations may call this role Community Outreach Worker, Community Development Worker, Engagement Officer, Community Project Worker, Prevention Worker, Community Support Worker, or Community Education Worker. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to develop your career as a Community Engagement Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jun 16, 2026
Full time
Community Engagement Worker Coventry (Home/Office/Field Based with travel to visit community groups across the Coventry area) The Organisation Our client provides free, confidential and independent guidance on a wide range of issues, from benefits and housing to employment and debt. They have now been commissioned to deliver a two-year community pilot project, working with at risk groups where addictive activities could be an issue. As such, they are now looking for three Community Engagement Workers to join them on a two-year fixed-term contract, working between 16 and 24 hours per week over three to four days. The Benefits - Salary of £26,500 per annum pro rata - Flexible working arrangements - Fees paid for membership of relevant professional bodies - Regular professional development - Health & Wellbeing services provided through Employee Assistance Programme - Specialised professional support for a range of issues - Cycle to Work Scheme - Free eye tests and contribution towards lenses/spectacles for computer users if appropriate - Standing desks and walking meetings - Discounts on leisure facilities and a range of discounted offers This is a rewarding opportunity for someone with personal or professional experience of gaming and gambling-related harms to join an innovative project that aims to make a genuine difference within local communities. You'll discover an amazing chance to help raise awareness of harm related to potentially addictive activities, supporting young people, adults and community groups across Coventry to better understand the risks and access appropriate support within a pioneering pilot project designed to reduce health inequalities and improve community wellbeing. What's more, with flexible working arrangements, ongoing professional development and a supportive team environment, this is an excellent opportunity to build valuable experience whilst helping shape an important new initiative. On top of this, you will find that our client is an organisation where values aren't just on paper, but shape how people work together, support one another and deliver the best possible outcomes for local communities. So, if you want to use your skills and experience to create positive change within local communities, read on and apply today. The Role As a Community Engagement Worker, you will deliver harm prevention presentations and early intervention activities to groups across Coventry. Working closely with two partner organisations that are experienced in supporting at risk groups, you will identify and engage eligible groups, organise presentations, and help ensure the project reaches target audiences. You will also help connect groups or individuals with appropriate support whilst contributing to the wider aim of reducing health inequalities across the city. Additionally, you will: - Engage volunteers with lived and living experience of addictive activities - Map and identify eligible groups and organisations across Coventry - Co-ordinate and schedule presentation activity - Promote the service to increase awareness, accessibility and reach - Support referral pathways for individuals requiring further support About You To be considered as a Community Engagement Worker, you will need: - Demonstrable personal or professional experience of gaming and gambling-related harms and/or supporting someone with lived or living experience of gaming and gambling-related harms - The ability to deliver presentations confidently to a range of audiences - Excellent planning and organisational skills, and the ability to manage your workload independently - The ability to work calmly and effectively under pressure whilst delivering outcomes within agreed timescales - A commitment to following procedures, policies and systems to ensure good practice - Confidence using IT systems, including email, spreadsheets, presentation software and virtual meeting platforms Please note, having lived experience of gaming and gambling-related harms is particularly desirable for this role. The deadline for applications is 17th June 2026 at 12:00pm. Other organisations may call this role Community Outreach Worker, Community Development Worker, Engagement Officer, Community Project Worker, Prevention Worker, Community Support Worker, or Community Education Worker. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to develop your career as a Community Engagement Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Support and Wellbeing Officer (Housing / Homelessness) A rewarding opportunity for a Support and Wellbeing Officer with experience supporting people experiencing homelessness, complex needs, mental health challenges and supported accommodation environments. If you've also worked in the following roles, we'd also like to hear from you: Homelessness Support Officer, Tenancy Support Worker, Supported Housing Officer, Community Support Worker, Recovery Support Worker, Wellbeing Support Officer SALARY: £26,297 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) - with travel across accommodation sites JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Support and Wellbeing Officer to provide person-centred support to residents experiencing homelessness and complex needs within supported accommodation services. As the Support and Wellbeing Officer you will deliver support planning, safeguarding, wellbeing activities, resident engagement and tenancy-related support that promotes independence, recovery and positive outcomes. The Support and Wellbeing Officer will work closely with residents, external agencies and community organisations to improve wellbeing, encourage participation and help residents move towards long-term housing stability and independent living. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Support and Wellbeing Officer include: Resident Support: Welcoming new residents, carrying out inductions and providing ongoing housing-related support within supported accommodation services Support Planning: Developing and reviewing person-centred support plans, wellbeing plans and resident risk assessments Safeguarding Responsibilities: Promoting safeguarding, health and safety and resident welfare at all times Case Management: Holding regular support sessions focused on homelessness recovery, tenancy sustainment and independent living goals Wellbeing Activities: Planning and delivering wellbeing initiatives, workshops, learning opportunities and community-based activities Partnership Working: Liaising with housing providers, support agencies, social prescribing teams and community organisations to improve resident outcomes Resident Engagement: Encouraging participation, confidence building and social inclusion through positive resident involvement Tenancy Support: Assisting residents with housing applications, welfare benefits, budgeting and move-on accommodation Record Keeping: Maintaining accurate support records, monitoring information and wellbeing programme evaluations CANDIDATE REQUIREMENTS ESSENTIAL Previous experience supporting people experiencing homelessness, housing difficulties or complex needs Proven experience developing support plans, wellbeing plans and resident risk assessments Experience delivering wellbeing activities, resident engagement programmes or community initiatives Strong written and verbal communication skills with residents, support agencies and partner organisations Ability to build positive relationships with vulnerable adults, colleagues, volunteers and external stakeholders Understanding of safeguarding responsibilities, professional boundaries and trauma-informed support Ability to manage a varied caseload and prioritise multiple support needs effectively Full driving licence and access to a vehicle due to travel across accommodation sites DESIRABLE Awareness of homelessness services, supported housing and community support networks across the Wirral Understanding of mental health support strategies, addiction and recovery-focused approaches Experience working with statutory services, voluntary organisations or wellbeing providers This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14771 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Jun 16, 2026
Full time
Support and Wellbeing Officer (Housing / Homelessness) A rewarding opportunity for a Support and Wellbeing Officer with experience supporting people experiencing homelessness, complex needs, mental health challenges and supported accommodation environments. If you've also worked in the following roles, we'd also like to hear from you: Homelessness Support Officer, Tenancy Support Worker, Supported Housing Officer, Community Support Worker, Recovery Support Worker, Wellbeing Support Officer SALARY: £26,297 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) - with travel across accommodation sites JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Support and Wellbeing Officer to provide person-centred support to residents experiencing homelessness and complex needs within supported accommodation services. As the Support and Wellbeing Officer you will deliver support planning, safeguarding, wellbeing activities, resident engagement and tenancy-related support that promotes independence, recovery and positive outcomes. The Support and Wellbeing Officer will work closely with residents, external agencies and community organisations to improve wellbeing, encourage participation and help residents move towards long-term housing stability and independent living. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Support and Wellbeing Officer include: Resident Support: Welcoming new residents, carrying out inductions and providing ongoing housing-related support within supported accommodation services Support Planning: Developing and reviewing person-centred support plans, wellbeing plans and resident risk assessments Safeguarding Responsibilities: Promoting safeguarding, health and safety and resident welfare at all times Case Management: Holding regular support sessions focused on homelessness recovery, tenancy sustainment and independent living goals Wellbeing Activities: Planning and delivering wellbeing initiatives, workshops, learning opportunities and community-based activities Partnership Working: Liaising with housing providers, support agencies, social prescribing teams and community organisations to improve resident outcomes Resident Engagement: Encouraging participation, confidence building and social inclusion through positive resident involvement Tenancy Support: Assisting residents with housing applications, welfare benefits, budgeting and move-on accommodation Record Keeping: Maintaining accurate support records, monitoring information and wellbeing programme evaluations CANDIDATE REQUIREMENTS ESSENTIAL Previous experience supporting people experiencing homelessness, housing difficulties or complex needs Proven experience developing support plans, wellbeing plans and resident risk assessments Experience delivering wellbeing activities, resident engagement programmes or community initiatives Strong written and verbal communication skills with residents, support agencies and partner organisations Ability to build positive relationships with vulnerable adults, colleagues, volunteers and external stakeholders Understanding of safeguarding responsibilities, professional boundaries and trauma-informed support Ability to manage a varied caseload and prioritise multiple support needs effectively Full driving licence and access to a vehicle due to travel across accommodation sites DESIRABLE Awareness of homelessness services, supported housing and community support networks across the Wirral Understanding of mental health support strategies, addiction and recovery-focused approaches Experience working with statutory services, voluntary organisations or wellbeing providers This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14771 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
