2 jobs found

Housing Team Manager - Permanent Vacancy - West Midlands - £42,504 Annual Salary Your new company This is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities. Your new role As Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework.You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.The role will involve: Leading, motivating, and developing a high-performing team. Managing complex and sensitive casework, including safeguarding concerns. Building strong partnerships with external agencies such as the police, social care, and health services. Representing the organisation at multi-agency meetings and deputising for senior management when required. Driving service improvements through data analysis, feedback, and process redesign. Ensuring consistent application of policies, procedures, and service standards. What you'll need to succeed To be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability.You will also demonstrate: Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding. Experience managing and developing staff, including performance management. Strong partnership working skills with statutory and voluntary agencies. Excellent communication, problem-solving, and decision-making abilities. The ability to manage complex workloads and competing priorities. A proactive, customer-focused mindset with a drive for continuous improvement. Confidence using housing management systems and performance data. A relevant housing qualification is desirable but not essential. What you'll get in return In return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including: £42,500 annual salary Generous annual leave entitlement Employer pension contributions + additional benefits Hybrid working arrangements Strong focus on professional development and career progression The chance to lead a motivated team and shape service delivery What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

4Recruitment Services are seeking a Housing Neighbourhood Officer for our client based in Slough. As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. To support Senior Neighbourhood officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area. All Aspects of Tenancy Management Estate management Viewings, new tenancy visits and tenancy sign ups Tenancy Audit and fraud prevention Early rent arrears support Requesting responsive maintenance Addressing anti-social behaviour Providing a tenancy sustainment service The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives. DUTIES AND RESPONSIBILITIES INCLUDE: To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents. Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. Raising of Purchase Orders and ensuring invoices are checked and paid. Provide administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court to; Provide administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed. Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within the statutory timescales. Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database. Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter. ESSENTIAL REQUIREMENTS INCLUDE: Basic knowledge of role of social housing. Comprehensive understanding of Neighbourhood Services objectives. Awareness and understanding of Housing Regulation and Consumer Standards. NVQ Level 3/A level education (preferably in Business/ Administration or similar) or equivalent. A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact Chelsey on (phone number removed) or email (url removed)