Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to £47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 14, 2026
Full time
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to £47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Security & Compliance Architect London / Hybrid (1-2 days onsite per week) Salary: Up to £140,000 + Package We are seeking a Senior Security & Compliance Architect to lead the design, governance, and assurance of secure cloud and SaaS platforms across large-scale enterprise transformation programmes. This is a hands-on architecture role working across security, solution architecture, data, legal, procurement, and programme leadership teams to deliver secure-by-design solutions within complex, distributed enterprise environments. The successful candidate will help define and enforce security-by-design and privacy-by-default principles across a diverse SaaS and cloud ecosystem including Microsoft 365, Azure, Oracle Cloud, and other enterprise collaboration platforms. Experience working in regulated environments (e.g. financial services, government or similar is essential. Security clearance or eligibility for clearance is essential Key Responsibilities Define and maintain SaaS-first security reference architectures covering identity, integrations, data protection, and monitoring Drive security-by-design and privacy-by-default across enterprise digital and transformation initiatives Establish and enforce Zero Trust security baselines across Microsoft 365, Azure, Oracle Cloud, and key SaaS platforms Design and implement data protection controls including classification, DLP, encryption, retention, and access policies Interpret and implement compliance requirements including GDPR, ISO 27001, SOC 2, and client security obligations Lead SaaS/vendor security assurance, including risk assessments, architecture reviews, and due diligence Support incident response, resilience, backup, and disaster recovery architecture patterns and standards Collaborate with Legal, Procurement, and Commercial teams to ensure governance and contractual controls are embedded Act as a trusted advisor to senior stakeholders, leading security architecture reviews and risk-based decision making Required Experience Experience as an end-to-end Security or Solution Architect within large-scale enterprise transformation programmes Strong knowledge of enterprise application landscapes in complex organisations Deep expertise in security architecture across applications, data, infrastructure, and cloud Strong Identity & Access Management (IAM) experience Proven experience with Microsoft security technologies (Azure, Entra ID, Conditional Access, PIM, Defender, Microsoft 365 security stack) Strong understanding of security governance, risk, and compliance frameworks including NIST and FAIR Experience delivering security architecture within multi-year transformation programmes Strong stakeholder management and executive communication skills If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your CV for consideration.
Jun 14, 2026
Full time
Senior Security & Compliance Architect London / Hybrid (1-2 days onsite per week) Salary: Up to £140,000 + Package We are seeking a Senior Security & Compliance Architect to lead the design, governance, and assurance of secure cloud and SaaS platforms across large-scale enterprise transformation programmes. This is a hands-on architecture role working across security, solution architecture, data, legal, procurement, and programme leadership teams to deliver secure-by-design solutions within complex, distributed enterprise environments. The successful candidate will help define and enforce security-by-design and privacy-by-default principles across a diverse SaaS and cloud ecosystem including Microsoft 365, Azure, Oracle Cloud, and other enterprise collaboration platforms. Experience working in regulated environments (e.g. financial services, government or similar is essential. Security clearance or eligibility for clearance is essential Key Responsibilities Define and maintain SaaS-first security reference architectures covering identity, integrations, data protection, and monitoring Drive security-by-design and privacy-by-default across enterprise digital and transformation initiatives Establish and enforce Zero Trust security baselines across Microsoft 365, Azure, Oracle Cloud, and key SaaS platforms Design and implement data protection controls including classification, DLP, encryption, retention, and access policies Interpret and implement compliance requirements including GDPR, ISO 27001, SOC 2, and client security obligations Lead SaaS/vendor security assurance, including risk assessments, architecture reviews, and due diligence Support incident response, resilience, backup, and disaster recovery architecture patterns and standards Collaborate with Legal, Procurement, and Commercial teams to ensure governance and contractual controls are embedded Act as a trusted advisor to senior stakeholders, leading security architecture reviews and risk-based decision making Required Experience Experience as an end-to-end Security or Solution Architect within large-scale enterprise transformation programmes Strong knowledge of enterprise application landscapes in complex organisations Deep expertise in security architecture across applications, data, infrastructure, and cloud Strong Identity & Access Management (IAM) experience Proven experience with Microsoft security technologies (Azure, Entra ID, Conditional Access, PIM, Defender, Microsoft 365 security stack) Strong understanding of security governance, risk, and compliance frameworks including NIST and FAIR Experience delivering security architecture within multi-year transformation programmes Strong stakeholder management and executive communication skills If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your CV for consideration.
Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 14, 2026
Seasonal
Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 14, 2026
Seasonal
Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
About the opportunity Free training, a nationally recognised qualification and a boost to your career. Why wouldn't you? Are you ready to build the digital skills employers are looking for? Netcom Training's fully-funded Digital Skills for Work course (NCFE Level 2 Certificate in Digital Skills for Work) gives you the practical, workplace-ready skills to communicate online, stay safe in digital environments and take control of your career development. From data protection and online safety to professional communication, collaboration tools and building your digital profile, you'll gain confidence with the skills that today's employers expect as standard. Our learners have gone on to entry-level and progression roles across business support, administration, digital marketing, IT and customer-facing sectors, working with companies across retail, logistics, public services and beyond. Course details Duration: Flexible - 110 guided learning hours Format: Online, practical workshops Commitment: Additional independent study time required for assignments and portfolio building What you'll learn Information management: Search for, evaluate and store information using workplace platforms and advanced research techniques Digital safety: Recognise online threats, protect personal and organisational data, and understand key data protection legislation Online communication: Use email, video calls, messaging tools and collaboration platforms professionally and safely Collaboration: Work effectively with others using tools like Teams, Zoom and Google Meet Social media and blogging: Engage with digital networks confidently, understanding personal and professional reputation Career development: Build a professional online presence, create digital job applications and plan your career progression using digital tools Potential roles Business Support Administrator Digital Marketing Assistant Customer Service Advisor Office Administrator Junior Digital Content Creator Eligibility To apply, you must: Live in the Sheffield area Be aged 19 or over Earn below the gross annual wage cap of 24,570 Not currently be undertaking other government-funded training Not be in the UK on a student, graduate, postgraduate, or sponsored visa, or as a dependent Cost This is a fully-funded course with no fees - complete the training, gain the skills and start moving towards the career you want.
Jun 14, 2026
Full time
About the opportunity Free training, a nationally recognised qualification and a boost to your career. Why wouldn't you? Are you ready to build the digital skills employers are looking for? Netcom Training's fully-funded Digital Skills for Work course (NCFE Level 2 Certificate in Digital Skills for Work) gives you the practical, workplace-ready skills to communicate online, stay safe in digital environments and take control of your career development. From data protection and online safety to professional communication, collaboration tools and building your digital profile, you'll gain confidence with the skills that today's employers expect as standard. Our learners have gone on to entry-level and progression roles across business support, administration, digital marketing, IT and customer-facing sectors, working with companies across retail, logistics, public services and beyond. Course details Duration: Flexible - 110 guided learning hours Format: Online, practical workshops Commitment: Additional independent study time required for assignments and portfolio building What you'll learn Information management: Search for, evaluate and store information using workplace platforms and advanced research techniques Digital safety: Recognise online threats, protect personal and organisational data, and understand key data protection legislation Online communication: Use email, video calls, messaging tools and collaboration platforms professionally and safely Collaboration: Work effectively with others using tools like Teams, Zoom and Google Meet Social media and blogging: Engage with digital networks confidently, understanding personal and professional reputation Career development: Build a professional online presence, create digital job applications and plan your career progression using digital tools Potential roles Business Support Administrator Digital Marketing Assistant Customer Service Advisor Office Administrator Junior Digital Content Creator Eligibility To apply, you must: Live in the Sheffield area Be aged 19 or over Earn below the gross annual wage cap of 24,570 Not currently be undertaking other government-funded training Not be in the UK on a student, graduate, postgraduate, or sponsored visa, or as a dependent Cost This is a fully-funded course with no fees - complete the training, gain the skills and start moving towards the career you want.
Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: 26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jun 14, 2026
Full time
Role: Customer Retentions Advisor Location: Altrincham (hybrid working 2/3 days per week in office) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: 26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Hybrid working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Clinical Customer Service Advisor Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting-edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward-thinking environment. Clinical Customer Service Advisor Responsibilities This position will involve, but will be limited to: Acting as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally. Managing customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty. Coordinating orders and liaising with laboratories to track testing progress, supporting the overall operational flow. Maintaining detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards. Assisting with the onboarding of new clients and providing ongoing support to foster long-term relationships. Collaborating with internal teams to ensure customer satisfaction and continuous service improvements. Supporting the implementation and optimisation of order management systems to streamline processes. Clinical Customer Service Advisor Rewards A competitive salary up to £32,(Apply online only), with eligibility for an annual target bonus. 25 days of holiday plus an extra day for your birthday, plus bank holidays. Hybrid working arrangement with a minimum of 3 days on-site. A comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection. Enhanced pension scheme with a total contribution of 8%. Free parking Supportive team environment dedicated to your professional development and well-being. The Company Our client is a leading global scientific organisation committed to transforming healthcare. Clinical Customer Service Advisor Experience Essentials Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting. Life sciences degree or similar scientific qualification is highly advantageous. Proficient with Excel and PowerPoint; experience with order management systems is a plus. Flexible, highly organised, and comfortable working independently. Positive, proactive approach and excellent communication skills. Location Based in Oxford, the role offers a hybrid working model. The position involves a minimum of three days on site, with easy access via public transport and free parking. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Jun 14, 2026
Full time
Clinical Customer Service Advisor Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting-edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward-thinking environment. Clinical Customer Service Advisor Responsibilities This position will involve, but will be limited to: Acting as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally. Managing customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty. Coordinating orders and liaising with laboratories to track testing progress, supporting the overall operational flow. Maintaining detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards. Assisting with the onboarding of new clients and providing ongoing support to foster long-term relationships. Collaborating with internal teams to ensure customer satisfaction and continuous service improvements. Supporting the implementation and optimisation of order management systems to streamline processes. Clinical Customer Service Advisor Rewards A competitive salary up to £32,(Apply online only), with eligibility for an annual target bonus. 25 days of holiday plus an extra day for your birthday, plus bank holidays. Hybrid working arrangement with a minimum of 3 days on-site. A comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection. Enhanced pension scheme with a total contribution of 8%. Free parking Supportive team environment dedicated to your professional development and well-being. The Company Our client is a leading global scientific organisation committed to transforming healthcare. Clinical Customer Service Advisor Experience Essentials Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting. Life sciences degree or similar scientific qualification is highly advantageous. Proficient with Excel and PowerPoint; experience with order management systems is a plus. Flexible, highly organised, and comfortable working independently. Positive, proactive approach and excellent communication skills. Location Based in Oxford, the role offers a hybrid working model. The position involves a minimum of three days on site, with easy access via public transport and free parking. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Role : Commercial Officer - SC Contract Length: 120 days initially Location : Croydon, Liverpool or Manchester (3 days/week on site - whichever is closest) IR35 : Inside Rate: £550/day Security Clearance: SC Minimum Requirement: Public sector procurement Contract Management Security Clearance: SC Deliverables include: market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Enablers provide common services across the organisation. Enterprise Services (ES) provision common IT services across the organisation. Both areas have contracts expiring that require re-procurement along with contract / commercial support for BAU contracted services. Enablers are looking to re-procure their CRM solution and ES are looking to re-procure a number of services including MS Teams External Calling; Contact Centre Services and our Device Support contract. We require an experienced Commercial Manage to support Enables and Enterprise Services including without limitation, the following deliverables: Market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. Procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Essential skills and experience: Experience of leading the procurement, through re-opened competition, call-off contracts for Information Technology (IT) from Crown Commercial Service (CCS) framework agreements, as part of a multi-disciplinary team within a project or programme that is governed by one or more Boards Experience of working in multi-disciplinary Buyer teams on market engagement that involved: persuading stakeholders and team colleagues of the value of market engagement, factoring in their reasonable observations and feeding back how market engagement had been adapted. identifying compliant opportunities to identify the team s key information requirements from the market and the team s key messages for the market through, as appropriate: development and application of questionnaires, with review of responses and identification of related actions; iterative sharing of draft documentation; running broadcast events and one-to-one events; and / or other means of market engagement. Experience of involving the incumbent in market engagement in a way that: recognises the incumbent s possible role as a bidder but also mitigates the risk that the incumbent is seen to have a material unfair advantage over other potential bidders. applies contractual obligations to ensure timely provision of data about current service provision such as incumbent s data on assets and personnel (to support other potential bidders assessment of risk against regulations for Transfer of Undertakings (Protection of Employment) (TUPE). recognises the incumbent s role in transition from one contract to another, and potentially the incumbent s role in transition from one supplier to another. Experience of working with a legal advisor to understand and mitigate risks and issues relating to procurement regulations Experience of working with the incumbent and a legal advisor to obtain information that can be shared with potential bidders to help them to assess TUPE risk Skill in persuading stakeholders and team colleagues to acknowledge and accommodate commercial perspective in writing, though informal discussion and by attending Board meetings, achieved by using language stakeholders and team colleagues understand in respect of risks and issues pertaining to time, quality, cost, governance and compliance Skill in listening to or reading written communications from stakeholders and team colleagues who may have low commercial awareness; identifying and then discussing with them the commercial matters, including regulatory compliance, that are implicit in what they are saying or writing but which they may not have recognised Skill in briefing legal advisors when seeking advice about matters that may be hazardous in respect of compliance with the public sector regulatory framework for procurement, including: identifying the points where specific legal advice is wanted, providing the background material legal advisors will want, and being able to discuss the matters verbally with them so they appreciate what advice is needed Skill in resolving differences between parties by finding pragmatic solutions, ideally on the basis of applying reasonable principles accepted by the parties and that are in the Buyer s interest Skill in developing and applying a supplier perspective to market engagement including identification of possible concerns from potential bidders about risk transfer from the buyer to a supplier, and managing these concerns in writing, and verbally at market engagement events Desirable skills and experience: Experience in identifying and checking relevant government guidance (eg playbooks) for ideas and potential weaknesses in a market engagement approach, by considering the relevance of the guidance to the specific market engagement and the feasibility of applying the guidance Experience of procuring, through re-opened competition, call-off contracts for Information Technology To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Jun 13, 2026
Contractor
Role : Commercial Officer - SC Contract Length: 120 days initially Location : Croydon, Liverpool or Manchester (3 days/week on site - whichever is closest) IR35 : Inside Rate: £550/day Security Clearance: SC Minimum Requirement: Public sector procurement Contract Management Security Clearance: SC Deliverables include: market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Enablers provide common services across the organisation. Enterprise Services (ES) provision common IT services across the organisation. Both areas have contracts expiring that require re-procurement along with contract / commercial support for BAU contracted services. Enablers are looking to re-procure their CRM solution and ES are looking to re-procure a number of services including MS Teams External Calling; Contact Centre Services and our Device Support contract. We require an experienced Commercial Manage to support Enables and Enterprise Services including without limitation, the following deliverables: Market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. Procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Essential skills and experience: Experience of leading the procurement, through re-opened competition, call-off contracts for Information Technology (IT) from Crown Commercial Service (CCS) framework agreements, as part of a multi-disciplinary team within a project or programme that is governed by one or more Boards Experience of working in multi-disciplinary Buyer teams on market engagement that involved: persuading stakeholders and team colleagues of the value of market engagement, factoring in their reasonable observations and feeding back how market engagement had been adapted. identifying compliant opportunities to identify the team s key information requirements from the market and the team s key messages for the market through, as appropriate: development and application of questionnaires, with review of responses and identification of related actions; iterative sharing of draft documentation; running broadcast events and one-to-one events; and / or other means of market engagement. Experience of involving the incumbent in market engagement in a way that: recognises the incumbent s possible role as a bidder but also mitigates the risk that the incumbent is seen to have a material unfair advantage over other potential bidders. applies contractual obligations to ensure timely provision of data about current service provision such as incumbent s data on assets and personnel (to support other potential bidders assessment of risk against regulations for Transfer of Undertakings (Protection of Employment) (TUPE). recognises the incumbent s role in transition from one contract to another, and potentially the incumbent s role in transition from one supplier to another. Experience of working with a legal advisor to understand and mitigate risks and issues relating to procurement regulations Experience of working with the incumbent and a legal advisor to obtain information that can be shared with potential bidders to help them to assess TUPE risk Skill in persuading stakeholders and team colleagues to acknowledge and accommodate commercial perspective in writing, though informal discussion and by attending Board meetings, achieved by using language stakeholders and team colleagues understand in respect of risks and issues pertaining to time, quality, cost, governance and compliance Skill in listening to or reading written communications from stakeholders and team colleagues who may have low commercial awareness; identifying and then discussing with them the commercial matters, including regulatory compliance, that are implicit in what they are saying or writing but which they may not have recognised Skill in briefing legal advisors when seeking advice about matters that may be hazardous in respect of compliance with the public sector regulatory framework for procurement, including: identifying the points where specific legal advice is wanted, providing the background material legal advisors will want, and being able to discuss the matters verbally with them so they appreciate what advice is needed Skill in resolving differences between parties by finding pragmatic solutions, ideally on the basis of applying reasonable principles accepted by the parties and that are in the Buyer s interest Skill in developing and applying a supplier perspective to market engagement including identification of possible concerns from potential bidders about risk transfer from the buyer to a supplier, and managing these concerns in writing, and verbally at market engagement events Desirable skills and experience: Experience in identifying and checking relevant government guidance (eg playbooks) for ideas and potential weaknesses in a market engagement approach, by considering the relevance of the guidance to the specific market engagement and the feasibility of applying the guidance Experience of procuring, through re-opened competition, call-off contracts for Information Technology To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
SHEFFIELD DIOCESAN BOARD OF FINANCE
Rotherham, Yorkshire
Job Purpose To promote, encourage and support social justice and climate justice action across the Diocese of Sheffield. The Social Justice Officer will be a senior practitioner who will play a key role in encouraging and equipping people to step out in faith beyond our church walls, responding to issues of poverty and injustice and working with others to transform the communities around us, be that local, city-wide, our nation and to the wider world. The work of the Social Justice Officer will be shaped by the Church of England's Five Marks of Mission - proclaiming the good news of the Kingdom through presence and relationship; responding to human need by loving service; seeking to transform unjust structures of society, to challenge violence of every kind and to pursue peace and reconciliation; nurturing new believers; and safeguarding the integrity of creation - understood not as abstract principles, but as lived, local commitments. The postholder will help nurture social justice action by listening carefully to local, regional, national and international needs, building partnerships with relevant local and national organisations, and enabling creative, responsive initiatives that meet gaps in social justice provision. The postholder will represent the Diocese at the local and regional level as needed. The role will cover three key aspects: Data Collection, Networking & Connecting, Engaging & Reporting, to be a leading voice for social justice and action in the diocese: Promoting the case for why Christians should be involved in this sort of action Highlighting good practice Feeding into borough and regional networks, the social justice challenges our parishes are encountering in communities. You will work as part of the Diocese of Sheffield central support team. This means that you will have access to the support of colleagues in communications, discipleship development, growing leaders, mission area support, data analysis and project management, and colleagues working in the Racial Justice Programme, the Environment Team and in Parish Nursing services. You will be expected to collaborate with these colleagues, strategically and practically, to support the delivery of the social justice work. The post holder will have the opportunity to collaboratively shape the priorities and workplace for the role. However, we anticipate that the following few years could look as follows: Year 1 - listening, parish audits, mapping of social justice activity, assessing local priority issues/areas of interest. Identify a maximum of 3 areas to focus on as a diocese and recommend these to the Bishop's Council after review by any suitable sub-groups, e.g., the Board of Faith and Justice or equivalent. Year 2 - develop connections into local and regional networks where priority issues/areas of interest align with what you've found in year 1. Resources and comms to encourage, inspire and support social justice in our parishes. Year 3 - continue to focus on the 3 priority areas and review change and learning since the start of the work. We recognise that social justice is a huge topic area and will welcome the post holder working collaboratively to identify some areas of focus for the next few years of the strategy, to the end of 2031. This is a post which is funded by a grant from the National Church, currently up to the end of 2028. There will be further opportunity for us to review and extend the role if further funding is available, with the current expectation that this could be until 2031. Regular reviews on this will take place. We have a strong record for applications and grants, but we are not in a position to give guarantees. Main duties and responsibilities Data collection: Creating and documenting an understanding of the term Social Justice and what it means in this context / for this season for The Sheffield Diocesan Board of Finance as a Christian organisation. Compile a mapping audit - using information already collected (e.g. Stats for Mission) and some gathering of relevant info - to develop a current picture of social justice good practice happening across the diocese and understand local needs. Use the data audit and other relevant data to report on work that contributes to all five Marks of Mission, especially marks 3 to 5. Use data to help support decision-making and for sway to MPs, public sector organisations, etc., and to speak into civic spaces along with other voluntary, community, and faith organisations. Networking & Connecting: Being the go-to person in the Diocese to contact about different social justice issues to make sure that action happens. Supporting Bishop's Advisors and other volunteers on matters of social justice. Connecting with key organisations, e.g., local voluntary community groups, faith groups, public sector groups, and other partners/networks, to help connect people working to address similar local needs, as well as finding common connections regarding concerns for global issues. Connecting the dots to link different groups with similar needs, including other denominations/faiths, and resource-sharing. Advocacy and shared campaigns with partners - political, civic, charity, faith, and national church. Connect with other Diocesan initiatives, e.g. Lights for Christ and growing lay leaders. Ensuring social justice and action are linked to discipleship and leader development. Liaise and work closely with relevant Diocesan project leads, including the Net Zero Programme Manager and the Racial Justice Officer. Engaging & Reporting: Create a bank of resources which are instinctive and easy to access (developing content to be passed to the Communications Team to be curated). Such as how to make a start with community engagement and community audits. Working with other colleagues to develop comms on the gospel imperative and how Marks of Mission interlink. Identify a maximum of 3 key areas (1 to be a global / world issue) for a diocesan-wide focus and to promote through teamwork and partnership networks - understanding of challenges/barriers to engagement by theme, (e.g. in line with other civic and community current priorities, such as tackling loneliness or food poverty). Help parishes engage with food banks, homelessness, and refugees. Establish an effective and efficient structure of reporting to ensure boards/ governance bodies within the Diocesan structure are appropriately engaged and informed, e.g., the Board of Faith and Justice and Bishop's Council. The post holder is required to: Support the ethos, aims and objectives of the Sheffield Diocesan Board of Finance Keep up to date with developments in their area of work. Collaborate with the Net Zero Project Manager and Environment team as appropriate, where there is overlap with social justice issues and in line with identified priorities. Support communication and publicity, via the Communications Team, for social justice initiatives, including social media, local newsletters, and noticeboards Participate in performance management and appraisal/personal development reviews. Engage in training and continuous professional development activities. The post holder may be required to work outside normal office hours, including occasional weekend working, subject to time off in lieu. The post holder will comply with all standards, policies and procedures set by the diocese, including, but not limited to, those governing safeguarding, health and safety, GDPR, confidentiality and equal opportunities. To attend team meetings and regular one-to-one meetings with your line manager To work as an autonomous and lone practitioner, ensuring adherence to the Diocese of Sheffield's systems for lone workers To participate in annual development review with direct line manager To ensure confidentiality and data protection processes are in place, and policies are adhered to at all times. This role description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The post holder may be asked to undertake any other relevant duties appropriate to the post. The role description will be amended over time, in full consultation with the post holder, to meet the needs of the Diocese. The work of the Social Justice Officer will be shaped by the Church of England's Five Marks of Mission. The postholder will be a senior practitioner who will play a key role in encouraging and equipping people to step out in faith beyond our church walls, responding to issues of poverty and injustice and working with others to transform the communities around us, be that local, city-wide, our nation and to the wider world. The postholder will help nurture social justice action by listening carefully to local, regional, national and international needs, building partnerships with relevant local and national organisations, and enabling creative, responsive initiatives that meet gaps in social justice provision, and representing the Diocese at the local and regional level as needed. SDBF Salary Band 3.1 £44,000 (FTE) - Pro rata £26,400 - £35,200 Part-Time 21 - 28 hours per week Working Pattern - 3 to 4 days per week - Flexible Based at Diocesan Church House in Rotherham, but with hybrid working from home This is a post funded by a grant from the National Church . click apply for full job details
Jun 13, 2026
Full time
Job Purpose To promote, encourage and support social justice and climate justice action across the Diocese of Sheffield. The Social Justice Officer will be a senior practitioner who will play a key role in encouraging and equipping people to step out in faith beyond our church walls, responding to issues of poverty and injustice and working with others to transform the communities around us, be that local, city-wide, our nation and to the wider world. The work of the Social Justice Officer will be shaped by the Church of England's Five Marks of Mission - proclaiming the good news of the Kingdom through presence and relationship; responding to human need by loving service; seeking to transform unjust structures of society, to challenge violence of every kind and to pursue peace and reconciliation; nurturing new believers; and safeguarding the integrity of creation - understood not as abstract principles, but as lived, local commitments. The postholder will help nurture social justice action by listening carefully to local, regional, national and international needs, building partnerships with relevant local and national organisations, and enabling creative, responsive initiatives that meet gaps in social justice provision. The postholder will represent the Diocese at the local and regional level as needed. The role will cover three key aspects: Data Collection, Networking & Connecting, Engaging & Reporting, to be a leading voice for social justice and action in the diocese: Promoting the case for why Christians should be involved in this sort of action Highlighting good practice Feeding into borough and regional networks, the social justice challenges our parishes are encountering in communities. You will work as part of the Diocese of Sheffield central support team. This means that you will have access to the support of colleagues in communications, discipleship development, growing leaders, mission area support, data analysis and project management, and colleagues working in the Racial Justice Programme, the Environment Team and in Parish Nursing services. You will be expected to collaborate with these colleagues, strategically and practically, to support the delivery of the social justice work. The post holder will have the opportunity to collaboratively shape the priorities and workplace for the role. However, we anticipate that the following few years could look as follows: Year 1 - listening, parish audits, mapping of social justice activity, assessing local priority issues/areas of interest. Identify a maximum of 3 areas to focus on as a diocese and recommend these to the Bishop's Council after review by any suitable sub-groups, e.g., the Board of Faith and Justice or equivalent. Year 2 - develop connections into local and regional networks where priority issues/areas of interest align with what you've found in year 1. Resources and comms to encourage, inspire and support social justice in our parishes. Year 3 - continue to focus on the 3 priority areas and review change and learning since the start of the work. We recognise that social justice is a huge topic area and will welcome the post holder working collaboratively to identify some areas of focus for the next few years of the strategy, to the end of 2031. This is a post which is funded by a grant from the National Church, currently up to the end of 2028. There will be further opportunity for us to review and extend the role if further funding is available, with the current expectation that this could be until 2031. Regular reviews on this will take place. We have a strong record for applications and grants, but we are not in a position to give guarantees. Main duties and responsibilities Data collection: Creating and documenting an understanding of the term Social Justice and what it means in this context / for this season for The Sheffield Diocesan Board of Finance as a Christian organisation. Compile a mapping audit - using information already collected (e.g. Stats for Mission) and some gathering of relevant info - to develop a current picture of social justice good practice happening across the diocese and understand local needs. Use the data audit and other relevant data to report on work that contributes to all five Marks of Mission, especially marks 3 to 5. Use data to help support decision-making and for sway to MPs, public sector organisations, etc., and to speak into civic spaces along with other voluntary, community, and faith organisations. Networking & Connecting: Being the go-to person in the Diocese to contact about different social justice issues to make sure that action happens. Supporting Bishop's Advisors and other volunteers on matters of social justice. Connecting with key organisations, e.g., local voluntary community groups, faith groups, public sector groups, and other partners/networks, to help connect people working to address similar local needs, as well as finding common connections regarding concerns for global issues. Connecting the dots to link different groups with similar needs, including other denominations/faiths, and resource-sharing. Advocacy and shared campaigns with partners - political, civic, charity, faith, and national church. Connect with other Diocesan initiatives, e.g. Lights for Christ and growing lay leaders. Ensuring social justice and action are linked to discipleship and leader development. Liaise and work closely with relevant Diocesan project leads, including the Net Zero Programme Manager and the Racial Justice Officer. Engaging & Reporting: Create a bank of resources which are instinctive and easy to access (developing content to be passed to the Communications Team to be curated). Such as how to make a start with community engagement and community audits. Working with other colleagues to develop comms on the gospel imperative and how Marks of Mission interlink. Identify a maximum of 3 key areas (1 to be a global / world issue) for a diocesan-wide focus and to promote through teamwork and partnership networks - understanding of challenges/barriers to engagement by theme, (e.g. in line with other civic and community current priorities, such as tackling loneliness or food poverty). Help parishes engage with food banks, homelessness, and refugees. Establish an effective and efficient structure of reporting to ensure boards/ governance bodies within the Diocesan structure are appropriately engaged and informed, e.g., the Board of Faith and Justice and Bishop's Council. The post holder is required to: Support the ethos, aims and objectives of the Sheffield Diocesan Board of Finance Keep up to date with developments in their area of work. Collaborate with the Net Zero Project Manager and Environment team as appropriate, where there is overlap with social justice issues and in line with identified priorities. Support communication and publicity, via the Communications Team, for social justice initiatives, including social media, local newsletters, and noticeboards Participate in performance management and appraisal/personal development reviews. Engage in training and continuous professional development activities. The post holder may be required to work outside normal office hours, including occasional weekend working, subject to time off in lieu. The post holder will comply with all standards, policies and procedures set by the diocese, including, but not limited to, those governing safeguarding, health and safety, GDPR, confidentiality and equal opportunities. To attend team meetings and regular one-to-one meetings with your line manager To work as an autonomous and lone practitioner, ensuring adherence to the Diocese of Sheffield's systems for lone workers To participate in annual development review with direct line manager To ensure confidentiality and data protection processes are in place, and policies are adhered to at all times. This role description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The post holder may be asked to undertake any other relevant duties appropriate to the post. The role description will be amended over time, in full consultation with the post holder, to meet the needs of the Diocese. The work of the Social Justice Officer will be shaped by the Church of England's Five Marks of Mission. The postholder will be a senior practitioner who will play a key role in encouraging and equipping people to step out in faith beyond our church walls, responding to issues of poverty and injustice and working with others to transform the communities around us, be that local, city-wide, our nation and to the wider world. The postholder will help nurture social justice action by listening carefully to local, regional, national and international needs, building partnerships with relevant local and national organisations, and enabling creative, responsive initiatives that meet gaps in social justice provision, and representing the Diocese at the local and regional level as needed. SDBF Salary Band 3.1 £44,000 (FTE) - Pro rata £26,400 - £35,200 Part-Time 21 - 28 hours per week Working Pattern - 3 to 4 days per week - Flexible Based at Diocesan Church House in Rotherham, but with hybrid working from home This is a post funded by a grant from the National Church . click apply for full job details
Job title: Senior Copilot & Power Platform Consultant Location: London (hybrid / remote) Salary: Up to £80k + bonuses About the Company & Role This is an excellent opportunity for a Copilot & Power Platform specialist to join the Digital Transformation practice of a growing Microsoft Partner. Due to continued growth, they are looking for a Senior Consultant to join a highly collaborative and agile team delivering cutting-edge AI solutions. As a Senior Consultant, you will play a pivotal role in shaping and delivering low-code, AI-powered solutions using Microsoft Copilot Studio. You will work closely with clients to understand their business challenges, design intelligent solutions, and ensure successful implementation and adoption. This is a client-facing role that combines technical expertise, solution design, and advisory responsibilities. Any additional knowledge and experience in areas such as D365 CE and M365 Security (MS Purview) is advantageous Key skills / responsibilities Strong experience in technical or consulting roles, with deep expertise in MS Copilot / Power Platform. Proven record of leading successful, large-scale digital transformation initiatives Engage directly with clients to gather requirements and understand business processes Translate business needs into scalable Copilot and AI-driven solutions Provide technical leadership and guidance throughout the project lifecycle Lead client demonstrations, workshops, and training sessions on Copilot Studio best practices Troubleshoot and resolve technical issues related to Copilot Studio implementations Support solution integration and deployment into wider Microsoft ecosystems Mentor and provide technical direction to junior consultants Experience & Skills Required Proven experience delivering low-code solutions, ideally using Microsoft Copilot Studio Previous experience leading client workshops or demonstrations showcasing Copilot and AI technologies Strong understanding of the Microsoft technology stack (Power Platform, M365, Azure - desirable) Strong communication skills with the ability to engage both technical and non-technical stakeholders Passion for AI and its transformative impact on businesses Desirable Microsoft certifications in Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply or get in touch with Joe Bigsby on or Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
Jun 13, 2026
Full time
Job title: Senior Copilot & Power Platform Consultant Location: London (hybrid / remote) Salary: Up to £80k + bonuses About the Company & Role This is an excellent opportunity for a Copilot & Power Platform specialist to join the Digital Transformation practice of a growing Microsoft Partner. Due to continued growth, they are looking for a Senior Consultant to join a highly collaborative and agile team delivering cutting-edge AI solutions. As a Senior Consultant, you will play a pivotal role in shaping and delivering low-code, AI-powered solutions using Microsoft Copilot Studio. You will work closely with clients to understand their business challenges, design intelligent solutions, and ensure successful implementation and adoption. This is a client-facing role that combines technical expertise, solution design, and advisory responsibilities. Any additional knowledge and experience in areas such as D365 CE and M365 Security (MS Purview) is advantageous Key skills / responsibilities Strong experience in technical or consulting roles, with deep expertise in MS Copilot / Power Platform. Proven record of leading successful, large-scale digital transformation initiatives Engage directly with clients to gather requirements and understand business processes Translate business needs into scalable Copilot and AI-driven solutions Provide technical leadership and guidance throughout the project lifecycle Lead client demonstrations, workshops, and training sessions on Copilot Studio best practices Troubleshoot and resolve technical issues related to Copilot Studio implementations Support solution integration and deployment into wider Microsoft ecosystems Mentor and provide technical direction to junior consultants Experience & Skills Required Proven experience delivering low-code solutions, ideally using Microsoft Copilot Studio Previous experience leading client workshops or demonstrations showcasing Copilot and AI technologies Strong understanding of the Microsoft technology stack (Power Platform, M365, Azure - desirable) Strong communication skills with the ability to engage both technical and non-technical stakeholders Passion for AI and its transformative impact on businesses Desirable Microsoft certifications in Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply or get in touch with Joe Bigsby on or Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
Customer Service Advisor Andover Permanent 24,800 per annum ARM have an exciting opportunity for a Customer Service Advisor, You?ll take a positive approach to coaching and embrace learning and change with a great flexible attitude. The Role: You?ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment. Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call. Some calls can be complex and challenging, you?ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer. You?ll be expected to adhere to data protection legislation, checking customer information and updating personal details Requirements: Previous experience in customer facing roles or roles in the service industry. Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter. Able to have courageous conversations. Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases. Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Jun 13, 2026
Full time
Customer Service Advisor Andover Permanent 24,800 per annum ARM have an exciting opportunity for a Customer Service Advisor, You?ll take a positive approach to coaching and embrace learning and change with a great flexible attitude. The Role: You?ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment. Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call. Some calls can be complex and challenging, you?ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer. You?ll be expected to adhere to data protection legislation, checking customer information and updating personal details Requirements: Previous experience in customer facing roles or roles in the service industry. Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter. Able to have courageous conversations. Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases. Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15660
Jun 13, 2026
Seasonal
Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15660
Area Compliance / Supervision Manager - Field Based - Guildford, Portsmouth, or Bournemouth PRIMIS Mortgage Network are the largest Mortgage Network in the UK and form part of the LSL Property Services plc group. We are recruiting for a home working / field-based AREA COMPLIANCE / SUPERVISION MANAGER to join our 50 + strong Area Supervision team across the UK that support 3000+ regulated advisors & appointed representatives throughout our network. The region to be covered is the Guildford, Portsmouth, or Bournemouth geography. This is an excellent opportunity for an existing Mortgage Compliance individual with a proven track record in Mortgage & Protection compliance / supervision to join a truly fast paced people business. Candidates will only be considered if they have relevant supervisory experience within the Mortgage Industry. Duties to include - To ensure compliance with both in house and regulators' compliance procedures for appointed representatives To ensure appropriate standards/procedures are followed by authorised appointed representatives Instruct, coach, and monitor individuals, producing reports and individual training/development plans ensuring all outstanding actions are completed within agreed timescales Identifying areas where Advisors can improve their standards and associated risk ratings Conduct and evaluate assessments of Advisors, as part of an on-going regulatory regime including audit of defined procedures, competence requirements Identify areas of improvement, ensuring an appropriate report or action plan is communicated with responses monitored to ensure deadlines are timely and achievable Facilitate in the delivery of appropriate training, liaising with the PRIMIS training team where necessary Demonstrate a suitable level of industry knowledge and experience to conduct the role Ensuring that appropriate needs are identified and where appropriate facilitate delivery of additional support to ensure needs are being met Supervise individual Advisors in accordance with the approved training and competence scheme Salary is between £38,000 and £42,000 per annum DOE negotiable The salary stated includes the car allowance offered with this role. A full UK driving license is essential. The full CeMAP or equivalent qualification is a requirement of the role and ideally an Equity Release qualification also. Apply today for an exciting and challenging career with the largest Mortgage and Protection Network in the UK. Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function We are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know. LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
Jun 13, 2026
Full time
Area Compliance / Supervision Manager - Field Based - Guildford, Portsmouth, or Bournemouth PRIMIS Mortgage Network are the largest Mortgage Network in the UK and form part of the LSL Property Services plc group. We are recruiting for a home working / field-based AREA COMPLIANCE / SUPERVISION MANAGER to join our 50 + strong Area Supervision team across the UK that support 3000+ regulated advisors & appointed representatives throughout our network. The region to be covered is the Guildford, Portsmouth, or Bournemouth geography. This is an excellent opportunity for an existing Mortgage Compliance individual with a proven track record in Mortgage & Protection compliance / supervision to join a truly fast paced people business. Candidates will only be considered if they have relevant supervisory experience within the Mortgage Industry. Duties to include - To ensure compliance with both in house and regulators' compliance procedures for appointed representatives To ensure appropriate standards/procedures are followed by authorised appointed representatives Instruct, coach, and monitor individuals, producing reports and individual training/development plans ensuring all outstanding actions are completed within agreed timescales Identifying areas where Advisors can improve their standards and associated risk ratings Conduct and evaluate assessments of Advisors, as part of an on-going regulatory regime including audit of defined procedures, competence requirements Identify areas of improvement, ensuring an appropriate report or action plan is communicated with responses monitored to ensure deadlines are timely and achievable Facilitate in the delivery of appropriate training, liaising with the PRIMIS training team where necessary Demonstrate a suitable level of industry knowledge and experience to conduct the role Ensuring that appropriate needs are identified and where appropriate facilitate delivery of additional support to ensure needs are being met Supervise individual Advisors in accordance with the approved training and competence scheme Salary is between £38,000 and £42,000 per annum DOE negotiable The salary stated includes the car allowance offered with this role. A full UK driving license is essential. The full CeMAP or equivalent qualification is a requirement of the role and ideally an Equity Release qualification also. Apply today for an exciting and challenging career with the largest Mortgage and Protection Network in the UK. Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function We are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know. LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Seasonal
Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Description At QBS, we do more than distribute software we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 20 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape. Our ecosystem is designed to deliver tangible value: For Resellers (VARs and MSPs): Immediate access to more than 12,000 software solutions through a single, integrated platform simplifying procurement, management, and expansion. For Software Publishers: Efficient channel activation, streamlined distribution, and scalable market expansion to accelerate revenue growth. The HR Business Partner is a strategic business partner to senior leaders, enabling commercial outcomes through high-performing, engaged, and scalable teams. This role blends firsthand operational leadership with forward-looking people strategy. You will function as a trusted advisor, translating business strategy into actionable people plans that support growth, productivity, capability building, and organisational effectiveness. We are looking for an ambitious and driven individual, currently operating at a senior HR or People & Culture executive level, who is ready to take the next step in their career as an HR Business Partner. This is an exciting opportunity for someone who has built a strong foundation in HR operations and is eager to broaden their commercial impact, working more closely with business leaders and drive our recrutiment efforts seamlessly. The role offers genuine scope for progression, with a clear pathway towards a more strategic position within the business for the right person who demonstrates the vision, capability, and leadership potential to grow with us. The role is based at Westgate, Hanger Lane, with 4-5 days a week office attendance required. Key Duties & Responsibilities: Strategic Accountabilities Act as a trusted strategic partner to senior leaders, advising on organisational design, workforce planning, leadership effectiveness, and team performance. Influence leaders to adopt commercial, evidence-based people decisions aligned to growth, profitability, and sustainability. Use HR data and insights to challenge assumptions and improve decision-making. Strategic Business Partnering Partner with leaders to deliver workforce and capability plans aligned to business strategy and financial forecasts. Advise on organisational design, role clarity, spans and layers, and succession planning. Coach leaders on performance, leadership behaviours, engagement, and change leadership. Support M&A, restructurings, TUPE, and transformation programmes. Provide strategic guidance on workforce planning and future capability needs. Performance, Talent & Capability Lead performance management frameworks, ensuring clear goal alignment and continuous feedback. Support talent reviews, succession planning, and leadership development for critical roles. Drive capability building through learning strategies aligned to future skills and commercial priorities. Embed a culture of ownership, high standards, and continuous improvement. Partner with L&D to deliver targeted learning and development solutions. Talent Acquisition Own and deliver end-to-end recruitment, including: Drafting role profiles and adverts Direct sourcing, CV screening, and shortlisting Managing agencies where needed Conducting interviews and advising hiring managers Overseeing offers, onboarding, and early engagement Lead performance management processes, ensuring clear objectives, timely feedback, and effective outcomes. Personally support talent reviews and succession discussions for critical roles. Deliver practical capability development initiatives aligned to current and future business needs. Embed a high-performance culture through consistent application of standards, accountability, and follow-through Employee Relations & Risk Management Lead and manage complex and high-risk employee relations matters (disciplinary, grievance, performance, absence, restructuring). Ensure consistent, fair, and legally compliant people practices. Provide pragmatic, commercial advice while mitigating risk and protecting company values. Partner with legal advisors where required. People Operations & Governance Ensure Baltinglass delivery of core People processes across the employee lifecycle. Maintain compliance with UK employment legislation, data protection, and internal controls. Support audit requirements and reporting at the Group level. Enhance HR policies and governance frameworks. Change, Engagement & Culture Lead people aspects of change initiatives, ensuring clarity, engagement, and adoption. Shape and embed the QBS People Promise and Culture Framework. Use engagement data to drive targeted action plans and measurable improvement. Act as a role model for company values and inclusive leadership. Champion employee engagement initiatives. Leadership of the HR Function Contribute to Groupwide People strategy, sharing best practices and driving consistency. Champion continuous improvement of People processes, tools, and ways of working. Partner with Finance, Legal, Payroll, People Ops, and external providers to deliver a seamless People experience. Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider workforce. External: Legal advisors, benefits providers, learning partners, consultants. QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Essential and required Proven experience in an HR Executive or Business Partner role within a fast-paced, commercial environment Demonstrable experience of strategic business partnering at a senior leadership level Strong grounding in UK employment law and employee relations Demonstrable end-to-end recruitment experience, including CV screening and interviewing Data-driven mindset with the ability to link people metrics to business outcomes CIPD Level 5 or 7 Desirable Skills Experience in multisite, scaling, or matrix organisations Exposure to international or multi-country workforces Experience supporting transformation, M&A, or organisational redesign Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider Workforce External: Legal advisors, benefits providers, learning partners, consultants Benefits: Competitive salary Private Medical Insurance Healthcare scheme Excellent contributory pension scheme Life Cover Online retail discounts Cycle to Work scheme Full training programme with continuing professional development The role is a mix of 1 home working day and 4 office-based days; candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00 am 5.30pm Monday to Friday. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Jun 12, 2026
Full time
Description At QBS, we do more than distribute software we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 20 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape. Our ecosystem is designed to deliver tangible value: For Resellers (VARs and MSPs): Immediate access to more than 12,000 software solutions through a single, integrated platform simplifying procurement, management, and expansion. For Software Publishers: Efficient channel activation, streamlined distribution, and scalable market expansion to accelerate revenue growth. The HR Business Partner is a strategic business partner to senior leaders, enabling commercial outcomes through high-performing, engaged, and scalable teams. This role blends firsthand operational leadership with forward-looking people strategy. You will function as a trusted advisor, translating business strategy into actionable people plans that support growth, productivity, capability building, and organisational effectiveness. We are looking for an ambitious and driven individual, currently operating at a senior HR or People & Culture executive level, who is ready to take the next step in their career as an HR Business Partner. This is an exciting opportunity for someone who has built a strong foundation in HR operations and is eager to broaden their commercial impact, working more closely with business leaders and drive our recrutiment efforts seamlessly. The role offers genuine scope for progression, with a clear pathway towards a more strategic position within the business for the right person who demonstrates the vision, capability, and leadership potential to grow with us. The role is based at Westgate, Hanger Lane, with 4-5 days a week office attendance required. Key Duties & Responsibilities: Strategic Accountabilities Act as a trusted strategic partner to senior leaders, advising on organisational design, workforce planning, leadership effectiveness, and team performance. Influence leaders to adopt commercial, evidence-based people decisions aligned to growth, profitability, and sustainability. Use HR data and insights to challenge assumptions and improve decision-making. Strategic Business Partnering Partner with leaders to deliver workforce and capability plans aligned to business strategy and financial forecasts. Advise on organisational design, role clarity, spans and layers, and succession planning. Coach leaders on performance, leadership behaviours, engagement, and change leadership. Support M&A, restructurings, TUPE, and transformation programmes. Provide strategic guidance on workforce planning and future capability needs. Performance, Talent & Capability Lead performance management frameworks, ensuring clear goal alignment and continuous feedback. Support talent reviews, succession planning, and leadership development for critical roles. Drive capability building through learning strategies aligned to future skills and commercial priorities. Embed a culture of ownership, high standards, and continuous improvement. Partner with L&D to deliver targeted learning and development solutions. Talent Acquisition Own and deliver end-to-end recruitment, including: Drafting role profiles and adverts Direct sourcing, CV screening, and shortlisting Managing agencies where needed Conducting interviews and advising hiring managers Overseeing offers, onboarding, and early engagement Lead performance management processes, ensuring clear objectives, timely feedback, and effective outcomes. Personally support talent reviews and succession discussions for critical roles. Deliver practical capability development initiatives aligned to current and future business needs. Embed a high-performance culture through consistent application of standards, accountability, and follow-through Employee Relations & Risk Management Lead and manage complex and high-risk employee relations matters (disciplinary, grievance, performance, absence, restructuring). Ensure consistent, fair, and legally compliant people practices. Provide pragmatic, commercial advice while mitigating risk and protecting company values. Partner with legal advisors where required. People Operations & Governance Ensure Baltinglass delivery of core People processes across the employee lifecycle. Maintain compliance with UK employment legislation, data protection, and internal controls. Support audit requirements and reporting at the Group level. Enhance HR policies and governance frameworks. Change, Engagement & Culture Lead people aspects of change initiatives, ensuring clarity, engagement, and adoption. Shape and embed the QBS People Promise and Culture Framework. Use engagement data to drive targeted action plans and measurable improvement. Act as a role model for company values and inclusive leadership. Champion employee engagement initiatives. Leadership of the HR Function Contribute to Groupwide People strategy, sharing best practices and driving consistency. Champion continuous improvement of People processes, tools, and ways of working. Partner with Finance, Legal, Payroll, People Ops, and external providers to deliver a seamless People experience. Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider workforce. External: Legal advisors, benefits providers, learning partners, consultants. QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE Essential and required Proven experience in an HR Executive or Business Partner role within a fast-paced, commercial environment Demonstrable experience of strategic business partnering at a senior leadership level Strong grounding in UK employment law and employee relations Demonstrable end-to-end recruitment experience, including CV screening and interviewing Data-driven mindset with the ability to link people metrics to business outcomes CIPD Level 5 or 7 Desirable Skills Experience in multisite, scaling, or matrix organisations Exposure to international or multi-country workforces Experience supporting transformation, M&A, or organisational redesign Key Relationships Internal: Executive team, senior leaders, Finance, Legal, Payroll, People Ops, wider Workforce External: Legal advisors, benefits providers, learning partners, consultants Benefits: Competitive salary Private Medical Insurance Healthcare scheme Excellent contributory pension scheme Life Cover Online retail discounts Cycle to Work scheme Full training programme with continuing professional development The role is a mix of 1 home working day and 4 office-based days; candidates should therefore have a reasonable commute to our Ealing office. Working hours 9.00 am 5.30pm Monday to Friday. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Full time
Your new company IT Service Manager - (Governance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation. You will join a well-established IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery and live service operations. Your new role Operate and continuously improve governance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity Coordinate Release Management governance, ensuring controlled deployments with appropriate approvals and readiness checks Support internal and external audit activity, including evidence gathering, remediation tracking and governance input Conduct technology risk and control assessments, driving mitigation and escalation where required Embed governance controls into agile delivery processes and operational workflows Produce and enhance governance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements Support business resilience and continuity planning, including Business Impact Assessments and recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management / IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid knowledge of risk management, controls and audit processes Strong stakeholder engagement skills with the ability to influence at all levels Desirable: Experience in complex or fast-paced organisations Familiarity with tools such as JIRA or other service management platforms Exposure to resilience, BCM or incident management environments What you'll get in return Competitive salary up to 47,500 pro rata 15% employer pension contribution 30 days annual leave + bank holidays, with option to buy/sell leave Hybrid and flexible working arrangements Discretionary bonus scheme Healthcare cash plan, life assurance and income protection Cycle to work scheme and a wide range of lifestyle benefits (retail, travel, tech discounts) Enhanced family leave and paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Security Manager Location: Wembley - 5 days on-site Type: Permanent Salary: (phone number removed) per annum + permanent benefits We're partnered with a large organisation undergoing a major digital and data transformation, and we're looking for an experienced Cyber Security Manager to lead and mature their cybersecurity function. This is a strategic and governance-focused role, sitting at the intersection of security operations, risk management, and data protection. You'll take ownership of security oversight, working closely with external security providers while ensuring internal teams are aligned to best practice frameworks and regulatory requirements. Responsibilities Security Operations & Vendor Oversight Own and manage relationships with outsourced 24/7 SOC / MDR providers Monitor performance against SLAs and ensure proactive threat detection across cloud environments Manage security incident escalations and coordinate response activities across internal and external teams Drive value and accountability from third-party security partners Governance, Risk & Compliance Own and maintain the Information Security Policy, Cyber Risk Register, and Risk Appetite framework Lead internal and external audits, ensuring compliance with UK GDPR and relevant security standards Oversee regulatory reporting and ensure adherence to industry frameworks (e.g., ISO 27001, NIST) Focus on practical risk reduction aligned to business priorities Data Security & Transformation Lead the implementation of data security capabilities to discover, classify, and protect sensitive data Support broader digital and AI initiatives by ensuring robust data protection practices Collaborate with engineering and architecture teams to embed security controls into platforms Stakeholder Engagement Translate complex technical risks and alerts into clear, business-facing insights for senior leadership Act as a trusted advisor to the IT Director and wider leadership team on cyber risk and resilience Ensure security policies are embedded into delivery through automated controls and best practice frameworks Skills & Experience Required Proven experience managing external MSSPs, SOC, or MDR providers Strong knowledge of security frameworks such as ISO 27001, NIST, and UK GDPR Experience maintaining enterprise-level risk registers and governance frameworks Familiarity with data security posture management (DSPM) tools and data classification platforms Good understanding of cloud security (Azure/AWS) and identity protocols (OIDC, SAML, MFA / Entra ID) Experience coordinating incident response across multiple stakeholders, including external forensic teams Strong commercial awareness with the ability to link security decisions to business outcomes Excellent communication skills, with the ability to translate technical risk into business impact
Jun 12, 2026
Full time
IT Security Manager Location: Wembley - 5 days on-site Type: Permanent Salary: (phone number removed) per annum + permanent benefits We're partnered with a large organisation undergoing a major digital and data transformation, and we're looking for an experienced Cyber Security Manager to lead and mature their cybersecurity function. This is a strategic and governance-focused role, sitting at the intersection of security operations, risk management, and data protection. You'll take ownership of security oversight, working closely with external security providers while ensuring internal teams are aligned to best practice frameworks and regulatory requirements. Responsibilities Security Operations & Vendor Oversight Own and manage relationships with outsourced 24/7 SOC / MDR providers Monitor performance against SLAs and ensure proactive threat detection across cloud environments Manage security incident escalations and coordinate response activities across internal and external teams Drive value and accountability from third-party security partners Governance, Risk & Compliance Own and maintain the Information Security Policy, Cyber Risk Register, and Risk Appetite framework Lead internal and external audits, ensuring compliance with UK GDPR and relevant security standards Oversee regulatory reporting and ensure adherence to industry frameworks (e.g., ISO 27001, NIST) Focus on practical risk reduction aligned to business priorities Data Security & Transformation Lead the implementation of data security capabilities to discover, classify, and protect sensitive data Support broader digital and AI initiatives by ensuring robust data protection practices Collaborate with engineering and architecture teams to embed security controls into platforms Stakeholder Engagement Translate complex technical risks and alerts into clear, business-facing insights for senior leadership Act as a trusted advisor to the IT Director and wider leadership team on cyber risk and resilience Ensure security policies are embedded into delivery through automated controls and best practice frameworks Skills & Experience Required Proven experience managing external MSSPs, SOC, or MDR providers Strong knowledge of security frameworks such as ISO 27001, NIST, and UK GDPR Experience maintaining enterprise-level risk registers and governance frameworks Familiarity with data security posture management (DSPM) tools and data classification platforms Good understanding of cloud security (Azure/AWS) and identity protocols (OIDC, SAML, MFA / Entra ID) Experience coordinating incident response across multiple stakeholders, including external forensic teams Strong commercial awareness with the ability to link security decisions to business outcomes Excellent communication skills, with the ability to translate technical risk into business impact
Head of Finance Business Partnering Location: London Salary: £65,000 - £67,000 per annum Vacancy Type: Permanent (36 hours per week) Closing Date: 21st of June 2026 Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you ll lead the function that connects finance with the wider organisation ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You ll play a key role in aligning financial planning with IWM s mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You ll Be Doing Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We re Looking For We d love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You ll Work You ll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6 12 Months) Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to their website to complete your application.
Jun 12, 2026
Full time
Head of Finance Business Partnering Location: London Salary: £65,000 - £67,000 per annum Vacancy Type: Permanent (36 hours per week) Closing Date: 21st of June 2026 Imperial War Museums (IWM) connects people with the stories of modern conflict, helping shape understanding of its impact on society. You ll join a collaborative, purpose-driven organisation with a strong public mission and a focus on accountability, innovation and continuous improvement. Teams work closely across disciplines to deliver high-quality experiences for visitors while ensuring long-term sustainability. Why This Role Matters This role is central to how financial insight shapes decision-making across IWM. As Head of Finance Business Partnering, you ll lead the function that connects finance with the wider organisation ensuring leaders have the clarity, challenge and support they need to deliver against strategic and commercial objectives. You ll play a key role in aligning financial planning with IWM s mission, supporting both public-facing activity and commercial operations, while maintaining strong governance and value for money. What You ll Be Doing Lead and develop the Finance Business Partnering function, building a high-performing and well-structured team Act as a trusted advisor to senior leaders, providing clear financial insight and constructive challenge Partner closely with the Commercial directorate to support income growth, pricing decisions and business planning Translate strategy into financial plans, budgets and performance measures Lead budgeting, forecasting and reforecasting processes, ensuring alignment with organisational priorities Deliver high-quality reporting, analysis and scenario modelling to support decision-making Support major strategic initiatives, investment cases and organisational change Improve financial systems, reporting and processes to increase efficiency, insight and transparency Promote financial understanding across the organisation, enabling better decision-making at all levels What We re Looking For We d love to hear from you if you have: Proven experience leading a finance business partnering or FP&A function Strong experience influencing and challenging senior stakeholders Track record of supporting commercial performance and strategic decision-making Experience leading budgeting, forecasting and financial planning processes Ability to turn complex financial data into clear, actionable insight Strong team leadership skills, with experience building or developing teams Qualified accountant (e.g. ACA, ACCA, CIMA, CIPFA) or equivalent experience Strong analytical skills and a proactive, problem-solving mindset Understanding of public sector, charity or grant-funded environments (desirable) How You ll Work You ll work closely with senior leaders across commercial, operational and support functions, acting as a key link between finance and the wider organisation. The role requires strong collaboration across directorates, including Collections, Exhibitions, Learning and Estates, to ensure consistent and high-quality financial support. What Success Looks Like (First 6 12 Months) Build strong, trusted relationships with senior stakeholders across all directorates Establish a clear, effective Finance Business Partnering model and team structure Improve the quality and consistency of financial reporting, planning and insight Strengthen financial support to commercial decision-making and income generation Deliver measurable improvements to budgeting and forecasting processes Embed finance as a proactive and valued partner to the business The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you ll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life s milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. To Apply If you feel you are a suitable candidate and would like to work for Imperial War Museums, please click apply to be redirected to their website to complete your application.
Tenancy Administrator • Monday to Friday 8.30am to 5.30pm (no weekends). • Hybrid working will only become effective upon completion of initial probationary period normally 6 months so you must be able to travel to Chelmsford during the probation period. Thereafter, hybrid working will commence working 3 days at home one week and 2 days the next. A total of 10 days at home every 4 weeks. • A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team. Tenancy Administrator • Liaise with Lettings Branch Managers to obtain and assess rent review recommendations. • Manage the landlord rent review correspondence via DocuSign. • Download and process landlord instructions for the coordinators to action. • Prepare figures and supporting data for rent review recommendations and tribunal cases. • Assist with the preparation and management of rent review tribunal cases • Process general enquiries from landlords and tenants. • Maintain accurate and up-to-date property records on the internal CRM system. • Provide administrative support to the team. • Process and manage rent review data between Microsoft Excel and the CRM system. • Assist with the preparation of tenancy notices. Tenancy Administrator • Previous experience within Residential Lettings. • Proactive can do attitude, with exceptional organisational skills and able to prioritise effectively. • Excellent communication skills, both written and verbal. • You will be a personable, team player, with a professional approach. • Retain a strong attention to detail. • IT proficient, you will be familiar with MS Office packages and able to learn quickly. Tenancy Administrator • Hours of work Monday to Friday 8.30am to 5.30pm (no weekends). Hybrid - 3 days at home one week and 2 days the next. • A total of 10 days at home per every 4 weeks. • Hybrid working will become effective upon completion of initial probationary period (normally 6 months). • All candidates will work 5 days a week in Chelmsford up until this point. Tenancy Administrator • Basic salary circa £26,000 to £28,000 depending on relevant experience and will increase over time with progression. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positionswithin the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Jun 12, 2026
Full time
Tenancy Administrator • Monday to Friday 8.30am to 5.30pm (no weekends). • Hybrid working will only become effective upon completion of initial probationary period normally 6 months so you must be able to travel to Chelmsford during the probation period. Thereafter, hybrid working will commence working 3 days at home one week and 2 days the next. A total of 10 days at home every 4 weeks. • A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team. Tenancy Administrator • Liaise with Lettings Branch Managers to obtain and assess rent review recommendations. • Manage the landlord rent review correspondence via DocuSign. • Download and process landlord instructions for the coordinators to action. • Prepare figures and supporting data for rent review recommendations and tribunal cases. • Assist with the preparation and management of rent review tribunal cases • Process general enquiries from landlords and tenants. • Maintain accurate and up-to-date property records on the internal CRM system. • Provide administrative support to the team. • Process and manage rent review data between Microsoft Excel and the CRM system. • Assist with the preparation of tenancy notices. Tenancy Administrator • Previous experience within Residential Lettings. • Proactive can do attitude, with exceptional organisational skills and able to prioritise effectively. • Excellent communication skills, both written and verbal. • You will be a personable, team player, with a professional approach. • Retain a strong attention to detail. • IT proficient, you will be familiar with MS Office packages and able to learn quickly. Tenancy Administrator • Hours of work Monday to Friday 8.30am to 5.30pm (no weekends). Hybrid - 3 days at home one week and 2 days the next. • A total of 10 days at home per every 4 weeks. • Hybrid working will become effective upon completion of initial probationary period (normally 6 months). • All candidates will work 5 days a week in Chelmsford up until this point. Tenancy Administrator • Basic salary circa £26,000 to £28,000 depending on relevant experience and will increase over time with progression. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positionswithin the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
R13 are recruiting for multiple job roles across different levels. Whether you're experienced in providing IFA support or have progressed to paraplanning or management level, we want to hear from you. All positions are based in Norwich (hybrid working available), full-time, working closely with a dynamic advisory team. Offering strong opportunities for professional development and study support, including funding for exams and ongoing training, these opportunities will allow for exposure to a broad range of financial planning work - from investments and pensions to protection, retirement planning and more. Working within collaborative and growing environments where hard work and ambition are recognised and encouraged. We're looking for detail-oriented, numerate, effective communicators who can handle client data professionally and are motivated to progress their careers from support roles through to adviser or paraplanner pathways. Financial Planning Assistant Ideal for those with around 1-2 years' experience in IFAs or support/admin roles. You'll support Financial Planners by preparing documentation and reports, helping with meeting preparation, maintaining client data, liaising with clients and providers and gaining exposure to diverse planning work. Financial Services Administration Manager Seeking proven leadership experience in managing Financial Services administration teams, with strong knowledge of pensions, investments, life assurance and FCA compliance - alongside the ability to coach staff, improve workflows and oversee operational performance. You will lead and develop an established Financial Services administration function, ensuring efficient operations, regulatory compliance, excellent client outcomes and continuous improvement across systems, processes and team performance. Paraplanner For candidates with technical capability, ideally with (or working toward) a Level 4 Diploma in Financial Planning or equivalent. Duties include research, fund/product analysis, preparing suitability and recommendation reports, cash-flow/retirement modelling, compliance support and aiding advisers across a range of client types. How to apply To hear more details about these fantastic opportunities, please email your CV to Ruth Harding, Business Director at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Jun 12, 2026
Full time
R13 are recruiting for multiple job roles across different levels. Whether you're experienced in providing IFA support or have progressed to paraplanning or management level, we want to hear from you. All positions are based in Norwich (hybrid working available), full-time, working closely with a dynamic advisory team. Offering strong opportunities for professional development and study support, including funding for exams and ongoing training, these opportunities will allow for exposure to a broad range of financial planning work - from investments and pensions to protection, retirement planning and more. Working within collaborative and growing environments where hard work and ambition are recognised and encouraged. We're looking for detail-oriented, numerate, effective communicators who can handle client data professionally and are motivated to progress their careers from support roles through to adviser or paraplanner pathways. Financial Planning Assistant Ideal for those with around 1-2 years' experience in IFAs or support/admin roles. You'll support Financial Planners by preparing documentation and reports, helping with meeting preparation, maintaining client data, liaising with clients and providers and gaining exposure to diverse planning work. Financial Services Administration Manager Seeking proven leadership experience in managing Financial Services administration teams, with strong knowledge of pensions, investments, life assurance and FCA compliance - alongside the ability to coach staff, improve workflows and oversee operational performance. You will lead and develop an established Financial Services administration function, ensuring efficient operations, regulatory compliance, excellent client outcomes and continuous improvement across systems, processes and team performance. Paraplanner For candidates with technical capability, ideally with (or working toward) a Level 4 Diploma in Financial Planning or equivalent. Duties include research, fund/product analysis, preparing suitability and recommendation reports, cash-flow/retirement modelling, compliance support and aiding advisers across a range of client types. How to apply To hear more details about these fantastic opportunities, please email your CV to Ruth Harding, Business Director at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.