5 jobs found

We are currently looking for an experienced Complaints Investigator to join a busy housing service. This Complaints Investigator role will focus on investigating complex housing complaints, managing Stage 2 complaints and supporting Housing Ombudsman enquiries. The successful candidate will investigate complaints across housing management, repairs, homelessness and temporary accommodation services, producing detailed findings and recommendations. This Complaints Investigator position would suit someone with extensive local authority or housing association complaints experience. The Role - Investigating complex Stage 2 complaints across housing management, repairs, homelessness and temporary accommodation services. - Producing investigation reports, findings and recommendations. - Drafting complaint responses on behalf of senior housing managers and directors. - Coordinating responses to Housing Ombudsman enquiries and investigations. - Reviewing complaint trends and identifying service improvements. - Producing complaint performance reports and management information. - Supporting compliance with the Housing Ombudsman Complaint Handling Code. Key Requirements - Extensive experience working as a Complaints Investigator, Housing Complaints Officer or Complaints Manager. - Experience managing complex Stage 2 housing complaints. - Experience investigating housing management, repairs, homelessness and temporary accommodation complaints. - Experience responding to Housing Ombudsman enquiries and investigations. - Experience drafting responses on behalf of senior managers and directors. - Knowledge of the Housing Ombudsman Complaint Handling Code. - Experience producing investigation reports and recommendations. - Experience using Microsoft Dynamics D365 and Northgate V6 would be advantageous. What You Need to Do Now If you are interested in this Complaints Investigator role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Complaints Investigator job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Complaints Investigators, Housing Complaints Officers, Complaints Managers and Housing Ombudsman roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing complaints professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Complaints Investigator (Night Shift) Location: Witney, Oxfordshire (OX29 0YL) Shift Pattern: 4 on, 4 off - 7:00 PM to 7:00 AM Pay Rate: 17.19 per hour Contract: Temporary About the Role Are you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We're hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney. This is not a customer service position - instead, you will play a vital part in analysing returned medical products , identifying causes of issues, and contributing to ongoing product and process improvements. Key Responsibilities Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards. Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues. Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability. Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives. New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product introductions. What We're Looking For IT Proficiency: Comfortable using Excel, Word, and internal systems for documentation and analysis. Detail-Oriented: Strong focus on accuracy and process compliance. Analytical Thinking: Able to identify trends, draw insights, and support data-driven decision-making. Excellent Communication: Able to clearly document findings and collaborate with global colleagues. Minimum Education: GCSEs or equivalent in Maths and English. Desirable (Not Essential) Exposure to lab practices, root cause analysis, or regulated environments. Familiarity with complaint handling in healthcare, pharma, or diagnostics. What We Offer Full training provided - no prior experience required! Work that matters - support the delivery of safe and effective medical devices. Career progression opportunities in a growing and supportive team. Clean, modern facilities with on-site perks including free parking and subsidised canteen. Additional Requirements Eligibility to live and work in the UK. Ability to provide a 5-year referencing history (employment or alternative activity). Ready to Make a Difference? Apply now via this advert or email to or call (phone number removed) and ask for Akhil to learn more! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

This North London Authority are looking for a Complaints Investigator. Details of the role are: Individual required to help clear a backlog of stage 1 complaints relating to housing needs, homelessness and temporary accommodation. Preferable that candidates have LOCAL AUTHORITY & homelessness complaints experience - would also welcome applicants with Housing Ombudsman experience. Good if applicants are aware of Housing Act 96 Part VII, Homelessness Reduction Act 2018 or Localism Act 2011. Conduct investigations with Housing Needs team for written responses - need to be a customer centric individual. To apply for this role you must have: Be eligible to work within the UK Relevant Local Authority Experience Relevant Complaints experience For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.

Contingent Investigator - Insurance Financial Ombudsman Service Fully Remote (UK only) At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people's lives. We're looking for experienced Investigators with a background in insurance complaints to join us on a contingent basis. This is a home-based contracting role where you'll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. What you'll be doing Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions Managing your own caseload, progressing cases efficiently while maintaining quality standards Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they're difficult) Producing clear, structured free-hand written decision outcomes that explain your reasoning Managing and prioritising your own caseload to meet objectives, quality standards and deadlines This is hands-on investigative work, not template-driven or process-only complaint handling Training and support A structured remote training and accreditation programme is provided at the start of the assignment, designed to align you to the Financial Ombudsman Service decision-making frameworks and quality expectations Ongoing support includes: Team managers and mentors Case clinics for complex decisions Clear performance expectations and feedback What we're looking for Proven experience investigating and resolving complaints, with full accountability for decision making Strong knowledge of the insurance market (e.g. motor, home, policy disputes, claims handling) Experience working in a target-driven environment, consistently delivering against productivity and quality expectations Able to get up to speed quickly, work independently, and take ownership of delivering outcomes from an early stage Strong judgement and confidence in decision making, with the ability to make fair, evidence-based decisions without reliance on close supervision Resilience and focus, maintaining quality and professionalism when handling high volumes of complex or emotionally sensitive cases Clear and structured communication, able to produce well-reasoned, evidence-based written decisions independently, and explain outcomes confidently to both customers and businesses Ability to manage competing priorities, stay organised, and deliver outcomes whilst balancing quality with pace This role is not suitable for candidates whose recent experience is predominantly PPI-based Assignment details Home-based for the full 12-month assignment and must be carried out from the UK. Day rate: £210 per day (Umbrella) during training/accreditation, increasing to £260 per day after accreditation. Inside IR35. You'll need to provide your own equipment (e.g., laptop), have fast, secure internet connection (minimum 70mbps), and an appropriate, distraction free, home working environment. Start date: 10th August 2026 Interview process: Psychometric Testing, Reed interview, Final Interview with Financial Ombudsman Service Why Experienced Contractors Choose Financial Ombudsman Service Work that has real public impact Clear standards and consistency Fully remote working, UK-based Long-term contract stability Strong professional credibility on your CV Apply If your experience aligns, please submit your most up to date CV clearly outlining: Insurance products you've worked with Complaint types you've investigated Your level of decision-making responsibility

The Independent Complaints and Grievance Scheme (ICGS) is UK Parliament's independent mechanism for investigating allegations of bullying, harassment and sexual misconduct across the parliamentary community. Established in 2018, the Scheme plays a key role in promoting a safe, respectful and professional working environment, and in maintaining trust and confidence in Parliament as an institution. The ICGS operates across both the House of Commons and the House of Lords and is open to all current and former members of the parliamentary community. Since its inception, it has evolved in response to independent external reviews and continuous learning and is underpinned by a clear policy framework and robust procedures. Its work is high-profile, sensitive and complex, requiring independence, integrity and the highest professional standards. At the heart of the Scheme are independent, high-quality investigations. Complaints that meet the Scheme's eligibility criteria are investigated by Independent Investigators appointed through an Open Framework. These investigators are responsible for conducting thorough, fair and timely investigations, reaching evidence-based recommendations on whether alleged behaviour occurred and whether it constitutes a breach of the definitions in the Policy Framework. The ICGS is now seeking to appoint up to 20 experienced Independent Investigators to join a newly established Open Framework to investigate allegations of bullying, harassment and sexual misconduct. Investigators are appointed as independent contractors and are allocated work on a case-by-case basis, matched to their skills and experience. These are demanding and highly responsible roles. Independent Investigators make the decision on Initial Assessments and conduct Full Assessments, interview complainants, respondents and witnesses, gather and analyse documentary and other evidence, and produce clear, rigorous reports to a defined evidential standard. They work within structured investigative and quality-assurance processes while always exercising independent judgement. Many service users will be vulnerable, and investigators are expected to apply trauma-informed practice throughout their work. Successful applicants will bring substantial experience of investigating complex and sensitive cases of bullying, harassment and/or sexual misconduct, strong analytical and report writing skills, and a demonstrable commitment to integrity, confidentiality and impartiality. Investigators must also be able to work effectively within formal procedural frameworks and in collaboration with ICGS Case Managers and oversight bodies, while maintaining strict independence. The ICGS sees timeliness as a feature of quality and expects Investigators to be able to work to tight timescales, progressing investigations at pace while maintaining high levels of quality. By joining the ICGS Framework, you will play a vital role in upholding fairness, accountability and confidence across the parliamentary community, and in ensuring that complaints are handled with professionalism, dignity and respect. Following the selection process, successful applicants will be required to go through vetting and induction. The ICGS anticipates that the new Framework will begin operation in early 2027. Saxton Bampfylde Ltd is acting as an employment agency advisor to The Independent Complaints and Grievance Scheme (ICGS) on this appointment. For further information about the role, including details about how to apply, please visit using reference OHXH.