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Ready to join the PHSO at a pivotal moment in the organisations strategic shift? Then make your application to this Head of Strategic Comms & Campaigns role! About Our Client The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Working closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And find ways to put it right. Their true impact lies in making sure that the lessons from all investigations drive systemic change across central government, public services, and the NHS. This newly created Head of Strategic Communications & Campaigns, working closely with the senior leadership team, will have a unique dual mandate: inside the organisation, you will reshape the view of communications with a shift to a more cohesive, proactive, insight-led campaigns model. Outside the organisation, you will be the strategic architect behind high-impact narratives that command the attention across diverse government, stakeholder and audience groups. Operating with a high degree of autonomy, you will sit at the crossroads of policy, communications, and strategic influence. If you are ready to use your campaign expertise to shape public administration and improve national public services, this is your platform. Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 Document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Job Profile Link Job Description As the Head of Strategic Communications & Campaigns you will Strategic Leadership and Advice Support the Assistant Director in delivering organisation-wide leadership for communications and campaigns. Lead the shift to a strategic, insight-driven campaigns approach across the communications team and wider organisation. Act as a senior authority on strategic communications, operating with credibility, autonomy and influence. Advise and influence the Ombudsman, Chief Executive and Executive Team on communications strategy and approach. Campaign Strategy and Delivery Translate organisational vision and priorities into impactful, insight-led communications campaigns across multiple channels. Develop compelling, audience-focused narratives that resonate with diverse stakeholders. Establish approaches to story identification and development, working collaboratively across the organisation. Ensure all communications are inclusive, accessible and aligned with organisational values. Lead the delivery of campaigns against agreed objectives, ensuring consistency and quality. Performance, Evaluation and Impact Define and track key performance indicators, ensuring clear alignment between communications activity and organisational goals. Lead robust evaluation of campaigns, measuring effectiveness and impact. Use insight and data to drive continuous improvement and inform strategic decision-making. Leadership, Ways of Working and Collaboration Provide inspirational leadership to multi-disciplinary teams within a matrix environment, embedding new and effective ways of working. Build strong relationships internally to champion strategic communications and foster a campaigns mindset. Develop partnerships with key external stakeholders to maximise collaboration and impact. Exercise delegated authority effectively, ensuring decisions are informed, timely and aligned to organisational priorities. The Successful Applicant To be successful as the Head of Strategic Communications & Campaigns you must be able to evidence how you pair strategic communication expertise with exceptional political literacy by demonstrating: Significant experience leading strategic communications within the public sector, third sector, or a closely regulated environment. A proven history of designing, executing, and rigorously evaluating large-scale campaigns that delivered measurable, positive policy or positive societal outcomes. A deep understanding of stakeholders across the health sector and wider public service landscape. A natural ability to advise and align Executive Teams, CEOs, and senior political stakeholders behind a communication strategy. Comfortable diving into digital analytics, media data, and audience insights to pivot campaigns and prove engagement. Exceptional written and verbal communication skills, with a talent for translating complex subjects & insights into impactful, positive outcomes An empowering leader who loves to coach, mentor, and build positive, psychologically safe team cultures during times of change. What's on Offer Competitive salary: London: 59,756 - 66,251 Manchester: 56,374 - 62,501 Access to the Civil Service Pension Scheme. 30 days of annual leave, plus 2.5 Statutory day & Bank Holidays. Hybrid working model with 40% office-based work in London or Manchester Flexible working arrangements to support work-life balance. Access to an Employee Assistance Programme for additional support. Other additional benefits Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Closing Date for applications: Monday 15th June 5pm Interview Dates: W/C 29th June 2026 Feedback: we are unable offer feedback at application stage Right to work: we can only consider candidates with the right to work in the UK, sponsorship is not available. Early closure: we may close the advert early if we receive a high volume of applications.

National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.

This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen.This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles. Your day-to-day responsibilities: Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for succes As you get more experienced, you'll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online help centre content, learning about tradespeople and becoming the main growth person for an entirely new product (like plumbing or gardening!) About you: Passionate about delivering an amazing customer experience Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills Exceptional communication skills, both written and verbal A positive and high-energy attitude Ambition to take on more responsibility and ownership quickly Benefits: Up to 20 'work from anywhere' days per year Posh Christmas and summer parties Tons of sponsored (but not too heavily organised!) office fun Access to apprenticeships and formal coaching

ACCA, CIMA, ACA Your new company Hays are proud to be working with a high-profile, purpose-led public sector organisation to recruit a Head of Finance & Governance. This is a unique opportunity to step into a strategic leadership role within an organisation delivering vital services across Northern Ireland, offering an excellent package including 25 days' annual leave rising to 30 days plus 12 public/privilege holidays, access to a highly attractive defined benefit pension, hybrid flexible working, a 37-hour week, and a permanent full-time contract based in central Belfast -making it an ideal opportunity for a senior finance professional seeking both long-term stability and a genuinely rewarding, purpose-driven role. Your new role As a key member of the Senior Management Team, you will lead the Finance & Governance function, providing strategic direction while ensuring robust financial control, compliance, and accountability across the organisation.You will play a critical role in shaping financial strategy, strengthening governance frameworks, and supporting executive leadership and the Board with expert advice.Key responsibilities include: Leading the development and delivery of financial strategy, corporate plans, and governance frameworks Managing a large and complex budget (£20m+), ensuring effective forecasting, reporting, and control Overseeing financial operations, reporting cycles, and statutory compliance Driving continuous improvement across systems, processes, and policies Leading on risk management, audit engagement, and governance assurance Supporting senior stakeholders, including the CEO and Board, with high-quality financial and strategic advice Building and maintaining strong relationships with government bodies, partners, and stakeholders Leading, developing, and motivating a high-performing finance and governance team This is a highly visible leadership role with significant influence across organisational direction and performance. What you'll need to succeed Full professional accountancy qualification (ACA / ACCA / CIMA / CIPFA or equivalent)At least 5 years' post-qualified experienceProven experience managing large, complex budgets (£10m+)Experience operating within a public-facing or service delivery environmentSenior leadership experience advising Boards and committees on governance, finance, and riskStrong stakeholder management skills, with the ability to influence at senior levelDesirable: Experience within a public sector or regulated governance environment Exposure to oversight of governance processes (e.g. audit, complaints, compliance frameworks) What you'll get in return Salary: £61,673 - £64,469 Annual leave: 25 days rising to 30 days (plus 12 public/privilege days) Pension: Access to an attractive defined benefit public sector scheme Flexible working: Hybrid model Hours: 37 hours per week, Monday-Friday Job security: Permanent, full-time appointment Location: Central Belfast offices What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Candidates must be suitably experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts and the conduct of social care and public health commissioning activity. Part of the role will be the covering of a heavy caseload of such matters in order to cover a period of long term absence and as such, applicants need to have the ability to start such work immediately and complete cases to challenging timescales Senior Commerial Lawyer To provide high quality and solution focused legal services to the City Council, schools and other clients in one of the following teams: Child Protection Commercial Law Property and Regeneration Adult Social Care and Litigation Planning and Regulatory Law To be a senior advisor and representative in an area of legal specialism including complex, high profile and sensitive matters. To be able to provide advice on other legal matters affecting local authorities. To manage and develop lawyers and other fee earners. To support the head of law and legal management team in the management of the service. Main Areas of Responsibility: To undertake a full caseload of complex and often sensitive legal matters within one or more specialisms of the team and dealing with complex and sensitive matters To provide proactive and solution focussed advice that supports the delivery of the council's priorities and policies To manage and develop lawyers and / or other team members within your team ensuring the delivery of high quality and cost-effective legal services To be able to advise on legal matters relevant to public and local government law including on executive and committee decision-making, information governance and public law challenges To advise members and formal member level bodies including Cabinet, Council, committees and overview and scrutiny in respect of the team's specialism and as required by the City Director and / or their Deputy Director To support the City Director of Law & Governance in their role as monitoring officer and in promoting the Nolan Principles in the council and escalating matters as appropriate To externally commission legal work for the Council where required, ensuring value for money and high-quality advice and representation is received To ensure the service, teams and the wider Council is aware of the current and future law and practice affecting the authority To participate in the delivery of projects and programmes in the Legal Service and / or corporately To support the Head of Law with the development of legal procedures and policies To support the Head of Law in the delivery of value for money and income generation in the work of the team To have responsibility to authorise payments from an agreed expenditure budget To deputise for the Head of Law in their absence or as requested To manage lawyers and team members ensuring their performance management and development The job holder will embed diversity and inclusion into the team and Council's working promoting non-discriminatory practices and challenging discriminatory practices at all times To ensure compliance with statutory duties and corporate policies and standards and ensure within team, raising non-compliance including but not limited to health and safety, information governance, financial and procurement regulations This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline the main areas of responsibility at the time of writing. To carry out other tasks as may reasonably be required Supervision and Management Responsibility: Ensuring activities are planned to include meaningful one to one conversations, quality annual appraisals and regular workforce planning and development Manages performance and behavioural issues effectively Budget and Financial Responsibility: Being fully accountable for managing the council's resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact. Monitor financial performance and deliver within budget Monitor financial performance, deliver within budget and seek savings and efficiencies by exploring opportunities to draw funding where appropriate Set, monitor, and remain within budget whilst challenging the team to deliver increased efficiencies Explores different options for funding and income generation Social Value Responsibility: Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities Physical Demands of the Job: The post holder will be required to use a computer screen and sit at a desk for prolonged periods of time Corporate Responsibility: Contribute to the delivery of the Council Plan Delivering and promoting excellent customer service, externally and internally Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement Making the council a great place to work, living the council's values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance Develop the Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the Council's safety plan Competency Framework: We operate a competency framework, a set of core behaviours which define how we are expected to approach our work, how we perform in certain situations and how we treat each other. Each competency details the standards of behaviours and skills required by all staff and this in turn supports delivery of our aim and our council plans linking them together with our values. The post holder will be required to demonstrate the ability to perform at the following competency level: Level 2. The competency framework can be found here. Person Specification Assessment methods used: I = Interview, P = Presentation, A = Application, E = Exercise, T = Test, AC = Assessment Centre Qualification and training Essential Qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England & Wales) (A) Must be authorised to conduct litigation under the Legal Services Act 2007 (A) Expert knowledge and understanding of the law and procedure relating to the relevant area of specialism (A/I) Desirable An understanding of public law as it applies to local authorities, including decision making and governance Management training relevant to the seniority and nature of the role Experience Essential Experience of providing complex and specialist legal advice to a local authority or similar organisation (A/I) Experience of the supervision of staff (A/I) Experience of building and maintaining positive relationships with clients (internal and external) and delivering their needs (A/I) To provide legal advice in the team's specialism, including advising and representing the Council in internal and external forums (A/I) To provide risk based and solution focussed advice to clients (I) To work under pressure and with minimal supervision (A/I) To support the delivery and cost effectiveness of legal services through continuous improvement (I) To be able to manage and motivate team members (A/I) A skilled communicator to a range of audiences in writing and verbally (A/I) Desirable Experience of working on projects To work collaboratively at all levels and in a non-hierarchical way To have an understanding of working in a political environment To promote and advance diversity and inclusion and challenge inequality in the service and Council To support the work of the monitoring officer Commitment Essential Experience of working on projects (A/I) To work collaboratively at all levels and in a non-hierarchical way (I) To have an understanding of working in a political environment (I) To promote and advance diversity and inclusion and challenge inequality in the service and Council (A/I) To support the work of the monitoring officer (I) Must be qualified solicitor, barrister, FCILEX (in all cases authorised to practice in England and Wales) and authorised to conduct litigation under the Legal Services Act 2007. Must be experienced and proficient in the drafting of social care and public health contracts, advice on the specific legal regimes affecting the procurement of such contracts, and the conduct of social care and public health commissioning activity.

Product Delivery Executive What is this job? You are the person responsible for making sure passengers have a great experience on a cruise ship. Think of yourself as a mix of: Hotel Operations Manager Customer Experience Manager Quality Control Manager Project Manager Your job is to travel to cruise ships, check everything is working properly, identify problems, improve services, and make sure guests are happy while the company hits its revenue targets. What would I actually do day-to-day? 1. Make sure the guest experience is excellent You'll constantly ask: Are passengers happy? Is the food, entertainment, housekeeping, and service meeting company standards? Are there recurring complaints? What can be improved? You'll review surveys, customer feedback, and ratings, then work with ship management to fix issues. 2. Visit ships and inspect operations You'll regularly travel to cruise ships and: Walk around the ship Check service quality Audit standards Speak with managers Identify problems Ensure company policies are being followed This isn't a desk-only role. Expect travel and time onboard ships. 3. Work with ship managers You'll be the main support person for: Hotel Directors Guest Services Managers When they have operational issues or need guidance on improving guest experience, you'll help them. 4. Improve products and services If passengers complain about: Entertainment Dining options Cabin experience Guest activities Service processes You'll analyse the feedback and recommend improvements. 5. Track business performance The company isn't just interested in happy guests. You'll also monitor: Revenue generated onboard Costs Customer satisfaction scores Operational performance Then you'll prepare reports for senior leadership. 6. Manage refurbishment and maintenance projects You'll help oversee: Hotel area refurbishments Repairs Equipment issues Improvement projects Basically making sure the passenger-facing parts of the ship stay in good condition. Who would be a good fit? Someone who has: Managed hotels, resorts, or hospitality operations Strong customer service background Experience leading teams and influencing managers Good problem-solving skills Comfortable analysing reports and performance metrics Willingness to travel frequently Cruise experience is a bonus, not a requirement. What are they really hiring for? The role is roughly: 40% Guest Experience & Quality Control 30% Operational Management 20% Stakeholder/Relationship Management 10% Reporting & Analysis "You are the company's eyes and ears onboard the cruise ships, making sure passengers are delighted, operations run smoothly, standards are met, and the business remains profitable." must have full uk driving licence as will be expected to travel as well as a valid passport 1/2 in office based in purfleet . this is an exciting role for someone who wants to travel has organisation skills and is a great people person can see problems and solve them

Your new company Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team. Your new role As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met. Key responsibilities include: Logging DSARs, complaints, and claims within 24 hours of receipt. Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines. Managing multiple shared mailboxes and processing correspondence efficiently. Monitoring daily exception reports to ensure compliance with SLAs. Obtaining call recordings and supporting DSAR requests. Contacting customers and CMCs where required to resolve queries. Supporting monthly CCA remediation activities. Assisting with FOS (Financial Mediator Service) referrals and invoicing processes. Supporting complaints and commission case handlers with administrative activities. Managing bulk imports and duplicate complaint records within internal systems. Preparing and distributing weekly and monthly regulatory reporting schedules. Identifying trends across complaints, claims, and DSARs and reporting findings to senior stakeholders. What you'll need to succeed To be successful in this role, you will have: Strong administrative and organisational skills. Excellent attention to detail and accuracy. The ability to prioritise workload effectively and work under pressure. Strong communication skills, both written and verbal. The ability to work independently and collaboratively within a team environment. Good working knowledge of Microsoft Office applications. Previous experience within an administrative and customer service environment. Experience working within a complaint handling, regulatory, or compliance-related function. Experience within the Automotive or Regulated Financial Services sector would be advantageous. What you'll get in return Competitive salary package. Opportunity to work within a supportive and collaborative team. Exposure to a highly regulated and business-critical function. Career development and progression opportunities. Comprehensive training and ongoing professional development. Flexible and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Executive Resolutions Specialist Red Recruitment is recruiting an Executive Resolutions Specialist to join our client, a leading provider of telecommunications, connectivity, and managed technology solutions. As an Executive Resolutions Specialist, you will take ownership of customer complaints and escalations from initial receipt through to resolution, ensuring concerns are handled professionally, fairly, and within agreed service levels while delivering an exceptional customer experience. Benefits & Package for an Executive Resolutions Specialist: Salary : 29,000 - 33,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity Pay Salary sacrifice schemes including pension, cycle to work, and electric car leasing Private medical cover Discounted health plans Virtual GP access Eye care scheme Ongoing training and development opportunities Key Responsibilities of an Executive Resolutions Specialist: Take ownership of customer complaints from initial receipt through to final resolution, ensuring accountability throughout the entire process Acknowledge complaints within agreed service levels and set clear expectations regarding timelines and next steps Conduct detailed investigations by gathering information from internal systems, service records, customer interactions, and stakeholder feedback Work closely with technical and operational teams to identify issues, validate findings, and agree appropriate resolutions Identify root causes and support the implementation of both immediate corrective actions and long-term preventative measures Prepare clear and professional written responses, translating technical information into customer-friendly language Provide structured resolution plans, including corrective actions, timescales, and service recovery solutions where appropriate Maintain accurate records of complaint cases, actions taken, and outcomes for reporting and audit purposes Act as an escalation point for complex customer issues, including service disruptions, contractual disputes, and high-priority complaints Manage customer expectations through regular communication and proactive updates Support senior stakeholders by preparing case summaries, timelines, and briefing information for complex complaints Collaborate with internal teams to ensure complaint resolution activities are prioritised and delivered effectively Identify trends, risks, and opportunities for service improvement through complaint analysis and reporting Ensure complaint handling activities comply with relevant regulations, contractual obligations, and internal policies Deliver a positive customer experience that helps rebuild trust and confidence, even in challenging situations Key Skills and Experience of an Executive Resolutions Specialist: Previous experience handling complaints, escalations, or customer resolutions within a regulated industry Excellent written communication skills with the ability to simplify complex or technical information Strong analytical, investigative, and problem-solving abilities Experience working across multiple departments to achieve successful customer outcomes Ability to remain calm, professional, and customer-focused when managing challenging situations Strong stakeholder management and relationship-building skills Excellent organisational skills with a high level of attention to detail Experience within telecommunications, managed services, IT services, or a similar technical environment is advantageous Knowledge of ITIL principles, including Incident, Problem, and Service Management, is desirable Experience using ServiceNow, Freshservice, or other IT service management platforms is beneficial ITIL Foundation certification is desirable If you have the relevant skills and experience required for this Executive Resolutions Specialist role and are interested in joining a growing organisation, please apply now! Red Recruitment (Agency)

Director of Quality Improvement & Compliance Salary: £50,285 per year Hours: 35 hours per week (compressed hours and flexible working considered) Location: Home based with regular travel across the UK including regular meetings in Leamington Spa. Contract: Permanent Direct Reports: 2 (Safeguarding and Estates) Make a national impact in a senior, values led leadership role. Not For Profit People are partnering to recruit an exceptional Director of Quality Improvement and Compliance, a pivotal senior leadership position at a time of exciting organisational development. Reporting to the CEO, you will provide visible, values led leadership, ensuring that everything we do is safe, effective, person centred, financially sustainable and fully compliant with regulatory requirements. This is not a purely strategic, advisory or consultancy style role. Success requires a leader who can operate effectively at both strategic and operational levels, balancing vision with hands on delivery. The Role As Director of Quality Improvement and Compliance, you will: Provide strategic leadership on quality improvement, compliance and continuous improvement across services and estates Have full policy oversight, hold senior accountability for safeguarding governance, complaints handling and assurance frameworks Lead audit, inspection and review activity to ensure consistently high standards and strong regulatory outcomes Embed a culture of learning, quality and continuous improvement across multi site services Oversee property compliance, health & safety and estates management Use data, insight and digital systems to drive performance, manage risk and support innovation Act as the organisation s senior lead with regulators, inspectors and professional bodies Work collaboratively with fellow Directors to deliver a joined up, high quality client journey Develop, coach and inspire senior leaders, fostering a high performing, values driven culture About You You will be a values led leader with a strong background in regulated services and a passion for quality, safeguarding and continuous improvement. You will bring: Senior leadership experience within the charity sector, this is essential to this role to recognise and understand how charities operate. Proven success leading multi-site services and senior operational leaders Strong track record in quality improvement, safeguarding, compliance and inspection readiness Work within a complex environment and assess risk and opportunities Lean Six Sigma qualification (or equivalent experience in continuous improvement methodologies) Health & Safety qualification (IOSH Managing Safely or equivalent) Ability to adapt quickly to priorities in response to organisational needs You will also demonstrate: Strategic thinking with the ability to translate vision into practical delivery The ability to balance risk management with operational realities in a pragmatic and effective way A collaborative, visible and approachable leadership style A commitment to co production, continuous learning and innovation Excellent communication, influencing and relationship building skills Benefits The charity offers a supportive, engaging working environment with: 25 days annual leave plus Bank Holidays (pro rata) Birthday leave after one year Additional leave for long term service Company pension scheme Flexible working arrangements Commitment to wellbeing, including signing the Menopause Workplace Pledge Safeguarding & Equality The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All appointments are subject to satisfactory references and an enhanced DBS check (funded by the charity). To discuss this role in more detail please contact Hannah at Not For Profit People.

Assistant Chief Executive Location: Croydon Salary: 151,848 - 157,898 Contract: Fixed Term Contract until December 2026 (with potential extension) About the Role We are seeking an exceptional and highly experienced leader to join our client as our Assistant Chief Executive. This is a critical, high-profile role at the heart of the organisation, responsible for driving transformation, supporting the council's Renewal Improvement Plan, and ensuring the delivery of high-quality, financially sustainable services. As a key member of the Corporate Management Team, you will work closely with the Chief Executive, Corporate Directors and elected Members to shape the future of the borough, embedding a "One Council" approach and leading significant organisational and cultural change. Key Responsibilities Reporting to the Chief Executive, the Assistant Chief Executive will: Provide strategic leadership across a broad portfolio including: Public Health (in partnership with the Director of Public Health) Digital, ICT and cyber security Resident access and customer services Information governance (FOI, SAR, GDPR) Corporate complaints and oversight of Ombudsman/ICO liaison Communications and engagement (internal and external) Human Resources, organisational development and workforce planning Elections, Mayor's Office support, and Coroner's Service support Policy, business intelligence, performance management Programme & project management, resilience and emergency planning Equality, Diversity & Inclusion Service quality, productivity improvement and transformation Lead delivery of the Renewal Improvement Plan, ensuring robust programme management and measurable outcomes Provide high-quality professional advice to: Leader and Cabinet Scrutiny & Overview Committee Audit, Ethics and other council committees Drive the development and implementation of corporate strategies, policies and performance frameworks Lead resident-focused service transformation, enhancing digital access and customer experience Champion transparency, accountability, and continuous improvement across all services Oversee significant budgets, ensuring financial sustainability, compliance and value for money Lead and inspire a large, multi-disciplinary directorate, with direct line management of senior leaders Act as a key partner across local, regional and national networks, including London-wide bodies and voluntary sector organisations Play a critical role in emergency planning and response, including Gold command and deputising for the Chief Executive where required About You We are looking for a visionary, collaborative and values-driven leader with: Proven experience operating at senior executive level within a complex organisation (local government or similar) Previous experience working within London at CEO level A track record of delivering large-scale transformation and improvement programmes Strong political acumen and experience working with Members and governance structures Expertise across corporate services including HR, digital, communications, policy or performance Financial leadership experience, including managing large budgets and driving savings programmes Outstanding leadership skills, with the ability to inspire, influence and develop high-performing teams A strong commitment to equality, diversity and inclusion A passion for public service and improving outcomes for residents Additional Information This role is politically restricted under the Local Government and Housing Act 1989 The postholder must uphold the Nolan Principles of Public Life: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty and Leadership The role requires flexibility, including occasional evenings, weekends, and emergency response duties This is a unique opportunity to play a pivotal role in one of London's most ambitious transformation programmes. You will help shape a financially stable, resident-focused council and make a lasting impact. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Senior Customer Relations Executive My client is an innovative insurance provider specialising in Travel, and Ticket Protection, with over 25 years' industry experience and a strong focus on digital, customer-first solutions. The Role I am seeking an experienced Senior Customer Relations Executive to take ownership of complaints handling across the business. You'll manage cases end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. Reporting to the Group Compliance Manager, you'll be the lead for all complaints activity. Key Responsibilities Manage and resolve complaints with professionalism and empathy Conduct thorough investigations and provide clear written responses Ensure compliance with FCA guidelines and internal processes Analyse trends, produce reports, and support regulatory reporting Recommend improvements to reduce complaints and enhance customer experience Support and guide colleagues on best practices Monitor and respond to customer reviews (e.g. Trustpilot, Google) About You Proven insurance and complaints handling experience Strong understanding of FCA requirements Excellent communication, analytical, and problem-solving skills Highly organised, customer-focused, and resilient Confident, professional, and able to manage multiple cases Proficient in Microsoft Word and Excel Why Join? A great opportunity to make a real impact in a dynamic, customer-focused environment that values innovation, collaboration, and continuous improvement. Please reach out to Alex in the Southend office for an informal chat about this opportunity.

Senior Customer Service Executive My client is an innovative insurance provider specialising in Travel, and Ticket Protection, with over 25 years' industry experience and a strong focus on digital, customer-first solutions. The Role I am seeking an experienced Senior Customer Service Executive to take ownership of complaints handling across the business. You'll manage cases end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. Reporting to the Group Compliance Manager, you'll be the lead for all complaints activity. Key Responsibilities Manage and resolve complaints with professionalism and empathy Conduct thorough investigations and provide clear written responses Ensure compliance with FCA guidelines and internal processes Analyse trends, produce reports, and support regulatory reporting Recommend improvements to reduce complaints and enhance customer experience Support and guide colleagues on best practices Monitor and respond to customer reviews (e.g. Trustpilot, Google) About You Proven insurance and complaints handling experience Strong understanding of FCA requirements Excellent communication, analytical, and problem-solving skills Highly organised, customer-focused, and resilient Confident, professional, and able to manage multiple cases Proficient in Microsoft Word and Excel Why Join? A great opportunity to make a real impact in a dynamic, customer-focused environment that values innovation, collaboration, and continuous improvement. Please reach out to Alex in the Southend office for an informal chat about this opportunity.

Interim Head of Customer Management - Electricity Transmission Location: Warwick, UK (Hybrid Working) Contract: Interim Assignment until 31 August 2026 Business Area: Electricity Transmission Salary: Competitive Day Rate About the Role The UK's journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace. We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future. Reporting into the senior leadership team, you will provide strategic direction across the business, championing a customer and stakeholder-centric approach while balancing the needs of individual customers with the long-term interests of the wider network and industry. You will lead a highly skilled team responsible for managing customer relationships across the end-to-end connections journey, delivering licensed and unlicensed revenue targets, improving regulatory performance, and driving transformational change across the organisation and wider industry. What You'll Be Doing As Head of Customer Management, you will: Develop and deliver Electricity Transmission's customer experience strategy and transformation roadmap. Lead a team providing a seamless end-to-end customer experience across all customer projects and technologies. Ensure customer insight and stakeholder feedback directly influence strategic priorities and operational decision-making. Lead the management of customer escalations, concerns and complaints, ensuring timely and effective resolution. Drive performance against regulatory incentives, including Quality of Connections and Timely Connections measures. Ensure compliance with all relevant connection licence obligations. Lead strategic relationships with key industry stakeholders including regulators, system operators, government bodies, trade associations and major customers. Represent the business at senior industry forums, customer events and stakeholder meetings. Lead industry-wide collaboration to reform and modernise the connections process, ensuring it supports the transition to Net Zero. Drive the adoption of digital tools, systems and new ways of working that improve customer outcomes and operational efficiency. Oversee the delivery of licensed connection projects and growth of the unlicensed revenue portfolio, including consultancy, capital and maintenance services. Ensure strong collaboration across the wider organisation to deliver outstanding customer outcomes and commercial value. Champion a culture of continuous improvement, innovation and customer focus across the business. What We're Looking For You'll be an experienced senior leader with a proven track record of delivering customer, commercial and transformation outcomes within a complex and highly regulated environment. Essential Experience Degree qualified or equivalent professional experience. Significant experience in customer management, stakeholder engagement and relationship management. Strong commercial leadership experience, including managing major customer relationships and contractual performance. Demonstrable success leading large-scale business transformation and change programmes. Experience leading cross-functional teams within large, complex organisations. Extensive experience influencing and engaging executive-level stakeholders. Strong understanding of customer experience strategy, performance improvement and organisational change. Experience using data, insight and customer intelligence to inform strategic decision-making. Proven ability to build trusted relationships across internal and external stakeholder groups. Excellent communication, influencing and negotiation skills. Desirable Experience Deep knowledge of the UK energy sector and electricity transmission industry. Understanding of energy regulation, market arrangements and future industry developments. Experience working with regulators, government bodies and industry forums. Knowledge of RIIO frameworks, customer incentive mechanisms and stakeholder engagement requirements. Experience delivering digital transformation programmes. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me

Executive Enquiries Advisor Housing Association Hybrid £14.34ph Contract Full time The role To manage and respond to escalated complaints and enquiries sent to the CEO s office or raised by MPs and Councillors, ensuring these are resolved efficiently and in compliance with the Housing Ombudsman Complaint Handling Code. Key Responsibilities: Manage escalated complaints and enquiries from the CEO s office, MPs, and Councillors. Ensure all escalated issues are resolved promptly and in compliance with the Housing Ombudsman Complaint Handling Code. Liaise with internal teams to gather information and provide accurate and timely responses. Maintain accurate records of all interactions, ensuring transparency and accountability. Provide feedback to senior management on trends in escalated complaints to drive service improvements. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Job Title: Administrator Location: Dorchester (Hybrid) Contract Type: Temporary (3- 6 months) Hours: (28 hours) Can be spread across week or one day off negotiated Salary : 14.82 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking a highly organised and proactive Executive Assistant to provide comprehensive administrative and business support to senior leadership within Dorset Council. This role is essential in ensuring the smooth and efficient running of day-to-day operations, managing priorities, and supporting key projects and initiatives. The successful candidate will act as a first point of contact for senior stakeholders, manage complex diaries and meetings, coordinate communications, and maintain effective working relationships with internal and external partners. The role requires excellent organisational skills, discretion when handling confidential information, and the ability to work effectively under pressure in a fast-paced environment. This is an excellent opportunity for an experienced administrator or PA who thrives in a professional environment and is confident supporting senior leaders. Key Responsibilities Provide high-level administrative and executive support to senior leadership teams Act as a first point of contact for enquiries via phone, email, and correspondence Manage complex diaries, appointments, meetings, and travel arrangements Organise meetings, prepare agendas and papers, take minutes, and follow up on actions Coordinate workloads and priorities to meet deadlines and business needs Build and maintain effective relationships with colleagues, stakeholders, external organisations, and partners Prepare reports, presentations, and other business documents as required Handle sensitive and confidential information with professionalism and discretion Support projects, events, seminars, and conferences as required Maintain accurate records and ensure effective administrative systems are in place Assist with complaints, committee reports, and other governance-related activities where necessary Provide support and cover within the wider administration team during periods of absence Skills & Experience Administrative, PA, or executive support experience within a busy environment Experience managing multiple priorities and working to tight deadlines Strong diary management and organisational skills Excellent written and verbal communication skills Ability to build positive working relationships with stakeholders at all levels Experience handling confidential and sensitive information Excellent IT skills including Microsoft Office applications Ability to work independently, use initiative, and remain calm under pressure Minute-taking experience and strong attention to detail Knowledge or experience of Local Government or public sector environments would be advantageous Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Executive Assistant Cambridge Location: Cambridge, CB2. Salary: £21.65 per hour. Full Time Monday to Friday 37 hours. Contract: Up to 30th September 2026 possibly beyond. Seeking an organised, proactive and professional Executive Assistant to provide high-quality support to senior elected members and leaders, including the Leadership Team, Leader of the Council, Councillors and the Mayor of Cambridge. This is a varied and rewarding role where you will act as a key point of contact, ensuring senior stakeholders receive effective administrative, organisational and executive support. You will help manage busy schedules, coordinate communications, prepare briefings and reports, organise events, and maintain efficient systems that enable senior leaders to fulfil their responsibilities effectively. The role also includes supporting the Mayor's Office, coordinating civic activities and events, and ensuring appropriate protocols are followed. Key Responsibilities Provide professional executive and administrative support to senior leaders and elected members. Manage complex diaries, meetings, emails and correspondence. Prepare agendas, take minutes and monitor follow-up actions. Research, analyse and present information through briefings, reports and presentations. Coordinate communications with internal and external stakeholders. Organise civic, mayoral and leadership events. Support member induction, training programmes and key projects. Assist with complaints, Freedom of Information requests and Ombudsman enquiries. Monitor budgets, raise purchase orders and identify potential savings. Maintain effective filing, tracking and document management systems. Provide flexible support across the Executive Assistant team when required. Essential Previous Executive Assistant or Personal Assistant experience supporting senior managers. Strong organisational skills with the ability to manage competing priorities. Experience researching, analysing and presenting information. Excellent written and verbal communication skills. Confidence dealing with a wide range of stakeholders, including members of the public. Strong attention to detail and ability to handle sensitive information confidentially. Proficiency in Microsoft 365, including Outlook, Word, Excel and Teams. Desirable Experience monitoring budgets. Project administration or project management experience. Advanced word processing or typing qualifications. Spreadsheet and data analysis experience. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

Job Tpe: Executive Enquiries Lead (x2) Location: Pitsea, Basildon, Essex Contract: Temporary (29/06/2026 - 29/09/2026) Hours: 35 hours per week (7 hours per day, 5 days per week) Pay: £14.34 per day Start Date: Monday 29 June 2026 End Date: Tuesday 29 September 2026 Role Purpose We are seeking two Executive Enquiries Advisors to manage and respond to escalated complaints and enquiries received via the CEO's office, MPs, and Councillors. You will ensure all cases are handled efficiently, professionally, and in line with the Housing Ombudsman Complaint Handling Code , supporting positive outcomes for residents and stakeholders. Key Responsibilities Manage escalated complaints and enquiries from the CEO's office, MPs, and Councillors Ensure timely and compliant resolution of issues in line with Housing Ombudsman standards Liaise with internal departments to gather information and coordinate responses Maintain accurate records of all interactions, ensuring transparency and accountability Provide insights and feedback to senior management on complaint trends and service improvements Deliver high-quality written responses and communications across multiple channels Success Measures First Contact Resolution: High percentage of enquiries resolved at first contact Response Times: Consistent adherence to SLA targets for escalated cases Stakeholder Satisfaction: Positive feedback from MPs, Councillors, and residents Effective Resolution: Strong outcomes for complex and escalated issues About You Experience Previous experience in a contact centre or customer service environment Experience in social housing or a public sector setting (desirable) Demonstrable experience working in a wellbeing or resident-focused service environment Skills & Knowledge Excellent verbal and written communication skills Strong organisational and time management abilities Experience using CRM systems and contact centre platforms (e.g., Genesys) Strong understanding of the Housing Ombudsman Complaint Handling Code Ability to manage competing priorities and meet strict deadlines Apply now Email: (url removed) Telephone: (phone number removed)

Medical Staffing Manager Location: Aylesbury Salary: 30,000 Job Type: Full-Time, Permanent Hours: Monday to Friday 9am to 5pm(30 mins lunch) OnCall: Oncall shifts for all MSMs in rotation, Mon-Fri oncall out of hours from 5pm-9am, Fri-Mon oncall out of hours when office closes Fri to opening Mon, MSMs get 1 day back in lieu for this About the Role We are seeking an organised, proactive, and relationship-focused Medical Staffing Manager to join our Operations team. This is a dynamic role that combines client relationship management, workforce planning, healthcare operations, and doctor engagement to ensure the seamless delivery of medical staffing services across a portfolio of hospital clients. Working closely with the Portfolio Executive and wider Operations team, you will play a key role in maintaining high-quality service delivery, supporting doctors throughout their employment journey, and ensuring client hospitals receive consistent and effective staffing solutions. Key Responsibilities Client & Hospital Management Act as a key point of contact for hospital management teams and medical professionals across an assigned portfolio of healthcare facilities. Build and maintain strong relationships with client hospitals, ensuring exceptional service delivery and client satisfaction. Manage and maintain staffing schedules and workforce planning records, ensuring all information is accurate and up to date. Conduct regular on-site visits to client hospitals to understand operational requirements, review service delivery, and strengthen stakeholder relationships. Support the induction and onboarding of new doctors, including coordinating shadowing programmes and hospital introductions. Communicate staffing changes proactively and ensure continuity of service across all client sites. Assist in the management and resolution of client concerns, complaints, and service-related issues. Doctor Management & Support Act as a primary point of contact for doctors within your portfolio, providing ongoing support and guidance. Deliver presentations and onboarding sessions for newly recruited doctors. Coordinate doctor allocations within standby and rota programmes. Manage contract renewals and extensions, encouraging retention and ensuring timely completion of documentation. Address doctor feedback, concerns, and grievances in collaboration with senior management teams. Recruitment & Enrolment Support Work closely with the Medical Resourcing Team and external recruitment partners to coordinate doctor placements. Conduct suitability interviews with prospective doctors as required. Support the onboarding process by coordinating arrangements for doctors joining hospitals within your portfolio. Ensure smooth communication between recruitment, operations, hospitals, and medical professionals. Operational Responsibilities Participate in the out-of-hours on-call rota, providing support and resolving urgent staffing issues when required. Assist in preparing operational reports and performance updates. Support client retention and business development initiatives by identifying opportunities during client interactions. Contribute to projects and operational improvements as directed by senior leadership. Maintain accurate records and ensure all relevant information is updated within company systems. About You We're looking for someone who thrives in a fast-paced environment and enjoys building strong professional relationships. You will ideally have: Previous experience in healthcare staffing, workforce planning, recruitment, operations, or account management. Excellent communication and relationship-building skills. Strong organisational and time management abilities. The ability to manage multiple priorities and work effectively under pressure. Experience handling sensitive conversations and resolving issues professionally. Strong administrative and IT skills, including experience managing databases and scheduling systems. A proactive, solution-focused approach with excellent attention to detail. A willingness to travel for client visits and participate in an out-of-hours on-call rota. What We Offer Competitive salary and benefits package. Opportunities for professional development and career progression. A collaborative and supportive working environment. The chance to make a meaningful impact within healthcare service delivery. Exposure to a varied and rewarding role working with healthcare professionals and hospital partners. Apply Now If you are an organised and motivated professional with a passion for delivering exceptional client service and supporting healthcare professionals, we'd love to hear from you. Please call Toni on (phone number removed)

Senior Customer Relations Executive Salary: 30,000 - 35,000 Overview We are seeking an experienced Senior Customer Relations Executive to take full ownership of the complaints process within a customer-focused organisation. You will manage complaints end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. This role requires strong investigative skills, attention to detail, and an empathetic, professional approach. Key Responsibilities Manage and resolve complaints efficiently and fairly Investigate cases and produce clear written responses Ensure compliance with regulatory requirements (e.g. FCA) Maintain accurate records and reporting Analyse trends and drive process improvements Liaise with internal teams and external stakeholders Support colleagues with complaint handling Oversee customer review platforms (responses only) Experience & Skills Complaints handling experience within insurance Good understanding of regulatory requirements Strong communication and problem-solving skills Highly organised with excellent attention to detail Customer-focused, empathetic, and resilient Able to manage multiple cases effectively Proficient in Microsoft Word and Excel Opportunity An excellent opportunity to lead a key function and drive improvements in customer experience within a dynamic environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

About Our Client The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Working closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And find ways to put it right. Their true impact lies in making sure that the lessons from all investigations drive systemic change across central government, public services, and the NHS. This newly created Head of Strategic Communications & Campaigns, working closely with the senior leadership team, will have a unique dual mandate: inside the organisation, you will reshape the view of communications with a shift to a more cohesive, proactive, insight-led campaigns model. Outside the organisation, you will be the strategic architect behind high-impact narratives that command the attention across diverse government, stakeholder and audience groups. Operating with a high degree of autonomy, you will sit at the crossroads of policy, communications, and strategic influence. If you are ready to use your campaign expertise to shape public administration and improve national public services, this is your platform. Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 Document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Job Profile Link Job Description As the Head of Strategic Communications & Campaigns you will Strategic Leadership and Advice Support the Assistant Director in delivering organisation-wide leadership for communications and campaigns. Lead the shift to a strategic, insight-driven campaigns approach across the communications team and wider organisation. Act as a senior authority on strategic communications, operating with credibility, autonomy and influence. Advise and influence the Ombudsman, Chief Executive and Executive Team on communications strategy and approach. Campaign Strategy and Delivery Translate organisational vision and priorities into impactful, insight-led communications campaigns across multiple channels. Develop compelling, audience-focused narratives that resonate with diverse stakeholders. Establish approaches to story identification and development, working collaboratively across the organisation. Ensure all communications are inclusive, accessible and aligned with organisational values. Lead the delivery of campaigns against agreed objectives, ensuring consistency and quality. Performance, Evaluation and Impact Define and track key performance indicators, ensuring clear alignment between communications activity and organisational goals. Lead robust evaluation of campaigns, measuring effectiveness and impact. Use insight and data to drive continuous improvement and inform strategic decision-making. Leadership, Ways of Working and Collaboration Provide inspirational leadership to multi-disciplinary teams within a matrix environment, embedding new and effective ways of working. Build strong relationships internally to champion strategic communications and foster a campaigns mindset. Develop partnerships with key external stakeholders to maximise collaboration and impact. Exercise delegated authority effectively, ensuring decisions are informed, timely and aligned to organisational priorities. The Successful Applicant To be successful as the Head of Strategic Communications & Campaigns you must be able to evidence how you pair strategic communication expertise with exceptional political literacy by demonstrating: Significant experience leading strategic communications within the public sector, third sector, or a closely regulated environment. A proven history of designing, executing, and rigorously evaluating large-scale campaigns that delivered measurable, positive policy or positive societal outcomes. A deep understanding of stakeholders across the health sector and wider public service landscape. A natural ability to advise and align Executive Teams, CEOs, and senior political stakeholders behind a communication strategy. Comfortable diving into digital analytics, media data, and audience insights to pivot campaigns and prove engagement. Exceptional written and verbal communication skills, with a talent for translating complex subjects & insights into impactful, positive outcomes An empowering leader who loves to coach, mentor, and build positive, psychologically safe team cultures during times of change. What's on Offer Competitive salary: London: £59,756 - £ 66,251 Manchester: £56,374 - £ 62,501 Access to the Civil Service Pension Scheme. 30 days of annual leave, plus 2.5 Statutory day & Bank Holidays. Hybrid working model with 40% office-based work in London or Manchester Flexible working arrangements to support work-life balance. Access to an Employee Assistance Programme for additional support. Other additional benefits Here's how to apply: In addition to your CV, please provide a 700 word 'personal statement' (as a front cover to your CV/1 document please) evidencing how you meet 'what you bring' criteria listed in the role profile. Closing Date for applications: Monday 15th June 5pm Interview Dates: W/C 29th June 2026 Feedback: we are unable offer feedback at application stage Right to work: we can only consider candidates with the right to work in the UK, sponsorship is not available. Early closure: we may close the advert early if we receive a high volume of applications. Job summary Job function Marketing & Agency Subsector Public Sector & Not-For-Profit Sector Public Sector Location London Contract type Permanent Consultant name Elizabeth Woodforde Consultant phone Job reference JN-507