8 jobs found

About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Recording Studio Programme Manager London The Organisation Our client is a multi-arts venue. They're on a mission to raise the creative potential of the UK, so give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history. They are now looking for a Recording Studio Programme Manager to join them on a permanent, part-time basis, working 21 hours per week. This can include evening and weekend hours to meet programme needs. The Benefits - Salary of £22,508.05 per annum (£37,513.42 FTE) - 25 days' holiday per year plus bank holidays pro rata, increasing after two years' service up to 30 days - Ability to buy up to three days' annual leave - Pension scheme - Cycle to Work, Tech and Home Scheme - Season Ticket Loan - Employee Assistance Programme (EAP) - Health Cash Plan - Group Life Assurance - Staff discount at our client's bar and café - Complimentary staff tickets - Enhanced Maternity, Paternity and Adoption leave - Staff networks, forums and social groups This is an unmissable opportunity for a technically skilled recording or mixing engineer with creative production experience to join our client's creative organisation. You'll have the chance to be at the heart of a vibrant, creative environment, shaping inspiring studio-based opportunities that help young people build skills, grow in confidence and take meaningful steps towards creative careers. What's more, this part-time role allows you to do deeply rewarding, high-impact work while keeping more space in your week for your own creative practice, projects or other commitments. So, if you're ready to step into a role where your studio knowledge can help young people turn ambition into action, read on and apply today! The Role As the Recording Studio Programme Manager, you will lead the development and delivery of inspiring recording studio programmes that help young people build technical skills, progress their creative ambitions and access opportunities within the creative industries. You will design and manage a diverse programme of recording studio projects for young people, working with artists, tutors and industry partners to create engaging and accessible learning experiences. Involved in a range of projects, you will focus on DAW proficiency, understanding signal flow, microphone techniques, and the use of mixing tools such as EQ and compression. Supporting progression pathways across our client's wider creative offer, you will oversee programme delivery, tutor management, evaluation, safeguarding and budgets while ensuring young people remain at the heart of everything you do. You will also take shared responsibility for the technical aspects of the recording studios, ensuring they are operating as intended, and are well maintained and updated. Additionally, you will: - Act as a point of contact for all studio users - Ensure programmes are inclusive, accessible and supported by effective pastoral guidance - Recruit, manage and support freelance tutors, engineers and technicians - Provide technical support and act as an engineer on recording sessions when required - Ensure all activities comply with safeguarding, health and safety and organisational policies About You To be considered as a Recording Studio Programme Manager, you will need: - Demonstrable technical experience as a recording and/or mix engineer within a studio environment - Demonstrable creative experience and output as a producer, musician, DJ, or sound artist - Experience of managing a facility and/or equipment inventory - Experience of working in culturally diverse settings - A high level of IT competency, with an in-depth understanding of one or more Digital Audio Workstations - The ability to monitor expenditure, keep to a budget and provide budgetary information - Excellent written and verbal communication and presentation skills - Demonstrable people management skills - Excellent organisational and project management skills - A commitment and understanding of diversity and inclusion, particularly in the music sector The successful candidate must have a current and acceptable DBS check or be willing to undertake one due to the nature of the role. Application Deadline : 23rd June 2026 1st Stage Interviews : 2nd July 2026 (online) 2nd Stage Interviews : 8th July 2026 (in-person) Other organisations may call this role Recording Studio Engineer, Mixing Engineer, Sound Engineer, Studio Engineer, Music Producer, Music Production Engineer, Sound Artist, Recording Studio Manager, or Studio Operations Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to help shape exciting, inclusive studio experiences as a Recording Studio Programme Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.

Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About Us We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The Role We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms Mentoring and supporting junior engineers Producing clear technical documentation and project plans Working directly with clients in both B2B and education environments What We're Looking For Proven 3rd line experience, ideally within an MSP environment Strong skills across a range of technologies including: Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Virtualisation - Hyper-V and/or VMware vSphere Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server - AD, DHCP, DNS, DFS, Group Policy Security - Endpoint protection, patch management, email security Scripting - PowerShell, Bash, or similar Experience delivering or contributing to IT projects end-to-end Excellent communication skills - able to translate technical concepts for non-technical stakeholders A proactive, self-motivated approach with strong documentation habits Requirements Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence What's In It For You Salary up to £50,000 depending on experience Training and industry certifications fully funded - Microsoft, CompTIA, and more Real project ownership and career progression A supportive team culture that values development and innovation Varied, engaging work across a broad client base If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position: Duty TechnicianLocation: Hursley (5 days a week onsite)Day Rate: Market RateSecurity Clearance: SC Cleared Are you a technically minded problem solver with a passion for keeping systems running smoothly? We're looking for a Duty Technician to join our dynamic team and play a key role in supporting the backbone of our supply chain operations. This is a hands-on role where you'll manage technical support requests, maintain equipment, and collaborate with internal teams to ensure seamless service delivery. If you thrive in a fast-paced environment and enjoy variety in your day-to-day tasks, we'd love to hear from you. What You'll Be Doing: Responding to incoming technical support incidents, service requests, and change tickets Managing your personal call queue and ensuring timely resolution of issues Providing clear updates and maintaining strong communication with customers Troubleshooting everything from password resets to complex server queries Escalating issues to the 3rd Line Team when needed Collaborating with Engineers and internal teams across Development, Projects, and Technical Delivery Performing software builds and rebuilds on PCs and laptops Diagnosing and fixing hardware faults, and installing upgrades as required Delivering top-tier customer service at every touchpoint What You'll Bring: Strong technical troubleshooting skills across desktop and infrastructure environments A detail-oriented mindset with a proactive approach to problem-solving Excellent communication skills and a customer-first attitude Ability to work effectively as part of a close-knit, high-performing team Experience in a support role, ideally with exposure to 2nd or 3rd line environments If you're interested in hearing more, please do send your profile to Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.