Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Jun 12, 2026
Full time
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Jun 12, 2026
Full time
Commercial Account Handler Mansfield Hybrid Working (after probation) Independent Insurance Broker £28-38,000 Are you an experienced Commercial Account Handler looking for a role where you'll be genuinely valued and given the opportunity to build long-term relationships with clients? We are currently working with a highly regarded independent Insurance Broker in Mansfield who are looking to strengthen their team with the appointment of a Commercial Account Handler. This is a fantastic opportunity to join a business that has built an excellent reputation for delivering outstanding service and tailored insurance solutions to both commercial and personal clients. Unlike many larger corporate brokers, they pride themselves on offering a personal approach, both to their clients and their employees. The Opportunity As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, providing first-class service and technical support across a wide range of insurance products. You'll be working closely with clients, insurers and colleagues to ensure policies are administered efficiently and that clients receive the advice and support they need throughout the policy lifecycle. Your duties will include: Managing day-to-day client enquiries Processing mid-term adjustments and policy amendments Preparing and negotiating commercial renewals Obtaining and comparing quotations from insurers Producing policy documentation and ensuring records are maintained accurately Supporting clients with claims-related enquiries Building and maintaining strong client relationships Ensuring all work is completed in line with FCA and company compliance standards About You To be considered for this role, you'll need previous experience working within a commercial insurance broking environment and be comfortable managing your own portfolio of clients. We're particularly interested in speaking with individuals who have: Strong commercial insurance knowledge Experience handling renewals and general account management responsibilities Excellent customer service and relationship-building skills Strong organisational skills and attention to detail Experience using broking systems and CRM platforms The ability to work effectively both independently and as part of a team Progress towards Cert CII qualifications would be advantageous, although it is not essential. Why Join This Broker? This is a business that genuinely values its people and has created a supportive, close-knit working environment where everyone plays an important role. You'll benefit from: Hybrid working arrangements after probation (6 months) A friendly and collaborative team culture A varied portfolio of commercial clients Opportunities to further develop your technical knowledge Long-term career prospects within a growing independent brokerage The chance to work for a business that prioritises client relationships over call volumes and targets If you're looking to join a broker where quality service still matters and where you can make a genuine difference to your clients, we'd love to hear from you. Interested? For a confidential discussion about this opportunity, please contact Lesley at CKB Recruitment.
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Jun 12, 2026
Full time
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 12, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
Jun 12, 2026
Contractor
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
Jun 12, 2026
Contractor
Angard Staffing is the dedicated provider of Claims Handler's for the Royal Mail. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.As a Claims Handler , you will manage a portfolio of customer claims from initial notification through to settlement. You'll be the key point of contact for customers, ensuring claims are processed efficiently, fairly, and in line with internal and regulatory standards. Job Details: Role : Claims Handler Location : Plymouth, PL9 7HJ Start Dates : 29/06/2026 (later start date available) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 35 hours per week, between the hours of 8:00am - 18:00pm Monday - Friday Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key accountabilities Handle and assess incoming claims efficiently and accurately Communicate with customers, third parties, and internal teams via phone and email Review documentation and evidence to determine claim validity Ensure compliance with company policies and FCA regulations Maintain detailed and accurate records Escalate complex cases when necessary Skills & experience Experience in claims handling or customer service Strong communication and interpersonal skills Excellent attention to detail and analytical ability Proficient in Microsoft Office and internal systems Calm and professional approach, especially in sensitive situations About us Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 12, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Rapid Hire Recruitment Ltd T/A Kenect Recruitment
City, Belfast
Claims Handler / Claims Advisor 27,000 Full Training Provided Long-Term Career Opportunity Belfast Location: Belfast Job Type: Full-Time, Permanent Salary: 27,000 per annum Looking for a Career, Not Just Another Job? ICW Insurance Services is looking for a motivated and customer-focused individual to join their team as a Claims Handler / Claims Advisor . While previous insurance or claims experience would be beneficial, it is not essential . We are equally interested in speaking with people who have the right attitude, strong communication skills, and a genuine desire to learn and build a long-term career. This is an excellent opportunity for someone from an administration, customer service, account handling, financial services, retail, hospitality, or office-based background who wants to develop a career within the insurance industry. Full training and ongoing support will be provided. What You'll Be Doing Managing insurance claims from first notification through to settlement Speaking with customers and guiding them through the claims process Providing excellent customer service and support throughout each claim Liaising with homeowners, developers, loss adjusters, and other stakeholders Accurately recording and maintaining claim information Reviewing policy details and assisting with claim assessments Managing customer expectations and providing regular updates Working closely with internal departments including Underwriting, Surveying, and Technical teams What We're Looking For Strong communication and customer service skills A confident and professional telephone manner Good organisational skills and attention to detail Ability to manage multiple tasks in a busy office environment Strong IT skills, including Microsoft Office and Outlook Ability to work independently and as part of a team Positive attitude and willingness to learn Someone looking to build a long-term career within a growing business Ideal Backgrounds (Not Essential) - Claims Handling - Insurance Administration - Account Handling - Customer Service - Financial Services - Office Administration - Contact Centre / Call Centre - Customer Support Why Apply? This role is about finding the right person, not just the right CV. We are looking for someone who is eager to learn, willing to work hard, and wants to build a successful long-term career within the insurance sector. If you bring the right attitude, commitment, and customer-focused approach, ICW will provide the training and support needed to help you succeed. Apply today for immediate consideration.
Jun 12, 2026
Full time
Claims Handler / Claims Advisor 27,000 Full Training Provided Long-Term Career Opportunity Belfast Location: Belfast Job Type: Full-Time, Permanent Salary: 27,000 per annum Looking for a Career, Not Just Another Job? ICW Insurance Services is looking for a motivated and customer-focused individual to join their team as a Claims Handler / Claims Advisor . While previous insurance or claims experience would be beneficial, it is not essential . We are equally interested in speaking with people who have the right attitude, strong communication skills, and a genuine desire to learn and build a long-term career. This is an excellent opportunity for someone from an administration, customer service, account handling, financial services, retail, hospitality, or office-based background who wants to develop a career within the insurance industry. Full training and ongoing support will be provided. What You'll Be Doing Managing insurance claims from first notification through to settlement Speaking with customers and guiding them through the claims process Providing excellent customer service and support throughout each claim Liaising with homeowners, developers, loss adjusters, and other stakeholders Accurately recording and maintaining claim information Reviewing policy details and assisting with claim assessments Managing customer expectations and providing regular updates Working closely with internal departments including Underwriting, Surveying, and Technical teams What We're Looking For Strong communication and customer service skills A confident and professional telephone manner Good organisational skills and attention to detail Ability to manage multiple tasks in a busy office environment Strong IT skills, including Microsoft Office and Outlook Ability to work independently and as part of a team Positive attitude and willingness to learn Someone looking to build a long-term career within a growing business Ideal Backgrounds (Not Essential) - Claims Handling - Insurance Administration - Account Handling - Customer Service - Financial Services - Office Administration - Contact Centre / Call Centre - Customer Support Why Apply? This role is about finding the right person, not just the right CV. We are looking for someone who is eager to learn, willing to work hard, and wants to build a successful long-term career within the insurance sector. If you bring the right attitude, commitment, and customer-focused approach, ICW will provide the training and support needed to help you succeed. Apply today for immediate consideration.
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll be at the heart of the Broker's claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O. You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
Jun 12, 2026
Full time
Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll be at the heart of the Broker's claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, Motor/Fleet, EL, PL, PI, Cyber, D&O. You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image
If you are an experienced Claims Handler or Insurance Coordinator who is ready for more autonomy, this is your next career step. This job is not just to process paperwork. It requires an ambitious coordinator to take ownership of the internal claims framework, dive into data to mitigate risks, and help shape the broader insurance strategy. Working closely with the Finance team, you ll act as the key link between internal divisions, brokers, and external insurers, giving you direct exposure to high-level governance and leadership reporting from day one. What you'll be doing: Claims Ownership: Manage the end-to-end internal claims process across all divisions, ensuring efficient, customer-focused resolutions. Risk & Trend Analysis: Maintain comprehensive records of claims history, analysing data to spot significant trends, and helping produce insight reports. The Renewal Process: Support quarterly updates and work closely with Senior Partners on the annual insurance premium renewal, proactively identifying opportunities to optimise cover. Business Collaboration: Establish a collaborative approach to risk across the business, providing advice and delivering training materials to build risk awareness. Customer Insights: Administer customer satisfaction surveys and support key project tasks to continually improve our service. What you need: Insurance Foundation: Proven experience identifying and mitigating potential risks in insurance matters, alongside exposure to renewal or procurement exercises. Analytical Capabilities: Strong analytical skills - you should enjoy digging into data, identifying trends, and turning complex information into clear conclusions. Communication & Influence: Excellent communication skills to collaborate effectively with internal stakeholders and confidently challenge external brokers when needed. Organisation: Self-motivated, with great attention to detail and the ability to work under pressure to meet key deadlines. Tech Savvy: Proficient in Microsoft Office (specifically Excel and Word) for data management and reporting. Ideally you will also have experience within the Housing sector and hold a relevant professional qualification (ACII) or currently working towards one. Why you'll love this job: Hybrid Working: 3 days at the Chatham office with free onsite parking, and the rest of the time working from home. Financial Rewards: Performance-based annual bonus and up to 6% matched pension. Work-Life Balance: 28 days holiday (plus bank holidays), buy/sell leave options, and enhanced family leave. Professional Growth: True investment in your career, ongoing CPD, and regular learning opportunities. Fantastic Perks: Access to two holiday homes in Norfolk and Dorset, free parking, and a cycle to work scheme. Market Match Salary: £34,806 If you're a high-performing, senior claims handler or coordinator who has hit their ceiling in a high-volume insurance broker or a massive corporate claims team, and you're hungry for more - then apply today!
Jun 11, 2026
Full time
If you are an experienced Claims Handler or Insurance Coordinator who is ready for more autonomy, this is your next career step. This job is not just to process paperwork. It requires an ambitious coordinator to take ownership of the internal claims framework, dive into data to mitigate risks, and help shape the broader insurance strategy. Working closely with the Finance team, you ll act as the key link between internal divisions, brokers, and external insurers, giving you direct exposure to high-level governance and leadership reporting from day one. What you'll be doing: Claims Ownership: Manage the end-to-end internal claims process across all divisions, ensuring efficient, customer-focused resolutions. Risk & Trend Analysis: Maintain comprehensive records of claims history, analysing data to spot significant trends, and helping produce insight reports. The Renewal Process: Support quarterly updates and work closely with Senior Partners on the annual insurance premium renewal, proactively identifying opportunities to optimise cover. Business Collaboration: Establish a collaborative approach to risk across the business, providing advice and delivering training materials to build risk awareness. Customer Insights: Administer customer satisfaction surveys and support key project tasks to continually improve our service. What you need: Insurance Foundation: Proven experience identifying and mitigating potential risks in insurance matters, alongside exposure to renewal or procurement exercises. Analytical Capabilities: Strong analytical skills - you should enjoy digging into data, identifying trends, and turning complex information into clear conclusions. Communication & Influence: Excellent communication skills to collaborate effectively with internal stakeholders and confidently challenge external brokers when needed. Organisation: Self-motivated, with great attention to detail and the ability to work under pressure to meet key deadlines. Tech Savvy: Proficient in Microsoft Office (specifically Excel and Word) for data management and reporting. Ideally you will also have experience within the Housing sector and hold a relevant professional qualification (ACII) or currently working towards one. Why you'll love this job: Hybrid Working: 3 days at the Chatham office with free onsite parking, and the rest of the time working from home. Financial Rewards: Performance-based annual bonus and up to 6% matched pension. Work-Life Balance: 28 days holiday (plus bank holidays), buy/sell leave options, and enhanced family leave. Professional Growth: True investment in your career, ongoing CPD, and regular learning opportunities. Fantastic Perks: Access to two holiday homes in Norfolk and Dorset, free parking, and a cycle to work scheme. Market Match Salary: £34,806 If you're a high-performing, senior claims handler or coordinator who has hit their ceiling in a high-volume insurance broker or a massive corporate claims team, and you're hungry for more - then apply today!
Customer Service Advisor Dunstable (Office Based) Monday to Friday, 9:00am - 5:00pm (30-minute break) 13.23 per hour Temporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Jun 11, 2026
Seasonal
Customer Service Advisor Dunstable (Office Based) Monday to Friday, 9:00am - 5:00pm (30-minute break) 13.23 per hour Temporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Jun 11, 2026
Full time
Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today
Claims Handler Stoke-On-Trent - ST1 3DH 37.5 hours per week Hybrid working after probation! Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. What will your day look like: Liaising with customers, insurers, suppliers, and colleagues nationwide Analysing policies to determine claim coverage and devise efficient claims processing strategies Keeping policyholders informed about claim progress through well-crafted correspondence Setting up new claims, appoint contractors, and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements Contributing to team success and driving business growth Knowledge and Abilities: Customer-Centric Approach: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes Attention to Detail: Excellence lies in the little things. Proactive Attitude: We love enthusiasm! Be the driving force behind positive change. Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Metal, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Jun 11, 2026
Full time
Claims Handler Stoke-On-Trent - ST1 3DH 37.5 hours per week Hybrid working after probation! Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. What will your day look like: Liaising with customers, insurers, suppliers, and colleagues nationwide Analysing policies to determine claim coverage and devise efficient claims processing strategies Keeping policyholders informed about claim progress through well-crafted correspondence Setting up new claims, appoint contractors, and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements Contributing to team success and driving business growth Knowledge and Abilities: Customer-Centric Approach: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes Attention to Detail: Excellence lies in the little things. Proactive Attitude: We love enthusiasm! Be the driving force behind positive change. Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Metal, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Undertake appropriate additional tasks provided by the Team LeaderWorking Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchPrimary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home. Experience, Skills and Qualifications • 12 months relevant experience or 6 months experience plus law degree or equivalent • Experience of MOJ Claims Portal• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independentlyValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our ValuesWe are connected We are DynamicWe are Innovative We succeed together Benefits 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Jun 11, 2026
Full time
Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation. Key Accountabilities • To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims• Maintain accurate data on relevant case management system• Comply with set client SLA's• Ensure quality service standards and productivity levels are maintained to a high standard• Undertake appropriate additional tasks provided by the Team LeaderWorking Hours 35 hours per weekMonday - Friday 9am - 5pm with 1 unpaid hour for lunchPrimary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home. Experience, Skills and Qualifications • 12 months relevant experience or 6 months experience plus law degree or equivalent • Experience of MOJ Claims Portal• Excellent attention to detail• Strong communication and negotiation skills• Strong organisational skills• Client care and customer service skills• Ability to manage own volume workload via task management• Ability to work as a team and independentlyValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Our ValuesWe are connected We are DynamicWe are Innovative We succeed together Benefits 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Guildford . As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers. Job title: Claims Handler Salary: £24,500 - £26,000 Location: Guildford, Hybrid working available Hours: Monday Friday, 9am 5pm (Fixed hybrid Monday & Friday WFH) Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation! Key Responsibilities Claims Handling Manage claims efficiently from receipt through to resolution. Maintain accurate claim records and documentation. Process instructions and correspondence promptly. Prepare reports and ensure all claim activity is fully recorded. Client & Stakeholder Communication Act as a key point of contact for clients and stakeholders. Respond to telephone and email enquiries professionally. Provide regular updates throughout the claims process. Work closely with colleagues to ensure excellent service delivery. Compliance & Administration Support audit, compliance, and review activities. Maintain accurate records across internal systems. Assist with claims reporting and management information. Professional Development Complete relevant training and CPD activities. Keep up to date with industry, regulatory, and policy developments. About You: Previous experience in claims handling, insurance administration, or a similar insurance-based role. Strong written and verbal communication skills with a professional and customer-focused approach. Excellent organisational skills with the ability to manage multiple claims and priorities effectively. High level of accuracy and attention to detail. Proficient in Microsoft Office, particularly Word, Outlook and Excel. Knowledge of insurance policy wordings, claims processes and terminology. Understanding of FCA regulations and compliance requirements. Experience using case management or database systems. Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous. A proactive approach with strong problem-solving skills and a willingness to learn and develop. For your information: Interested? Please send you CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Jun 11, 2026
Full time
We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Guildford . As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers. Job title: Claims Handler Salary: £24,500 - £26,000 Location: Guildford, Hybrid working available Hours: Monday Friday, 9am 5pm (Fixed hybrid Monday & Friday WFH) Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation! Key Responsibilities Claims Handling Manage claims efficiently from receipt through to resolution. Maintain accurate claim records and documentation. Process instructions and correspondence promptly. Prepare reports and ensure all claim activity is fully recorded. Client & Stakeholder Communication Act as a key point of contact for clients and stakeholders. Respond to telephone and email enquiries professionally. Provide regular updates throughout the claims process. Work closely with colleagues to ensure excellent service delivery. Compliance & Administration Support audit, compliance, and review activities. Maintain accurate records across internal systems. Assist with claims reporting and management information. Professional Development Complete relevant training and CPD activities. Keep up to date with industry, regulatory, and policy developments. About You: Previous experience in claims handling, insurance administration, or a similar insurance-based role. Strong written and verbal communication skills with a professional and customer-focused approach. Excellent organisational skills with the ability to manage multiple claims and priorities effectively. High level of accuracy and attention to detail. Proficient in Microsoft Office, particularly Word, Outlook and Excel. Knowledge of insurance policy wordings, claims processes and terminology. Understanding of FCA regulations and compliance requirements. Experience using case management or database systems. Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous. A proactive approach with strong problem-solving skills and a willingness to learn and develop. For your information: Interested? Please send you CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent. If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters - Act as a technical referral point and support coaching of less experienced colleagues - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives What you'll bring: - Substantial experience in technical motor recovery claims, including complex settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Strong knowledge of FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - CII Certificate held or in progress preferred - completion supported What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.
Jun 11, 2026
Full time
A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent. If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters - Act as a technical referral point and support coaching of less experienced colleagues - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives What you'll bring: - Substantial experience in technical motor recovery claims, including complex settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Strong knowledge of FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - CII Certificate held or in progress preferred - completion supported What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.
A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Recovery Claims Handler to join its busy office on the outskirts of Bolton (Egerton) on a full-time, permanent basis. If you have experience in technical motor recovery claims and want a new challenge with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives - Participate in training and development to build your technical claims knowledge - Use Microsoft Office (Word, Excel, Outlook) for day-to-day claims administration What you'll bring: - Experience in technical motor recovery claims and settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Familiarity with FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - Organised, solution-driven and proactive about personal development What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.
Jun 11, 2026
Full time
A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Recovery Claims Handler to join its busy office on the outskirts of Bolton (Egerton) on a full-time, permanent basis. If you have experience in technical motor recovery claims and want a new challenge with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives - Participate in training and development to build your technical claims knowledge - Use Microsoft Office (Word, Excel, Outlook) for day-to-day claims administration What you'll bring: - Experience in technical motor recovery claims and settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Familiarity with FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - Organised, solution-driven and proactive about personal development What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.
Motor Claims Case Handler Competitive Salary (dependent on experience) Haslingden - Office Based Full UK Driving licence essential Full Time, Permanent Working Hours: Monday to Friday, 8:30am 5:30pm Plus one Saturday morning per month (9:00am 12:00pm) Join a family-run business where customer service really matters. Collision Solutions is an established Accident Management and Car Hire business operating its own fleet of vehicles from its Haslingden base. We support motorists following non-fault accidents, providing replacement vehicles and guiding them through every stage of the claims journey. As our business continues to grow, we are looking for an organised and customer-focused Claims Handler to join our team. This is a varied role where you'll manage your own caseload, build relationships with customers and third parties, and play a key part in delivering a smooth and efficient claims experience. What you'll be doing Managing non-fault motor claims from initial notification through to conclusion. Speaking with customers to explain the claims process and provide regular updates. Taking ownership of your own caseload and ensuring claims progress efficiently. Liaising with insurers, solicitors, repairers and other third parties. Maintaining accurate claim records, notes and diary entries. Proactively identifying and resolving delays or issues. Ensuring all work is completed in line with regulatory and company requirements. Delivering a professional, empathetic and customer-focused service throughout. About you You may already have experience within accident management, non-fault claims, credit hire, FNOL, motor insurance claims or a similar customer-focused claims environment. We're looking for someone who: Enjoys building rapport and supporting customers through challenging situations. Can confidently manage multiple cases at the same time. Has excellent communication and organisational skills. Works well under pressure and remains calm when priorities change. Has strong attention to detail and takes pride in maintaining accurate records. Takes ownership of their workload and enjoys seeing cases through to completion. A full UK driving licence and access to your own vehicle is essential due to our location. We welcome applications from candidates with experience in accident management, non-fault motor claims, credit hire, FNOL (First Notification of Loss), motor insurance claims and third party claims. You may currently be working as a Motor Claims Handler, Credit Hire Claims Handler, Claims Advisor, Claims Negotiator or in a similar role where you have managed your own caseload and delivered excellent customer service throughout the claims process. Why join us? Friendly and supportive family-run business. Varied role with genuine responsibility. Opportunity to develop your career within the accident management sector. Work within a close-knit team where your contribution is recognised and valued. If you're looking for a role where no two days are the same and you can make a real difference to customers following a stressful event, we'd love to hear from you. Apply now for this Motor Claims Case Handler role with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Jun 10, 2026
Full time
Motor Claims Case Handler Competitive Salary (dependent on experience) Haslingden - Office Based Full UK Driving licence essential Full Time, Permanent Working Hours: Monday to Friday, 8:30am 5:30pm Plus one Saturday morning per month (9:00am 12:00pm) Join a family-run business where customer service really matters. Collision Solutions is an established Accident Management and Car Hire business operating its own fleet of vehicles from its Haslingden base. We support motorists following non-fault accidents, providing replacement vehicles and guiding them through every stage of the claims journey. As our business continues to grow, we are looking for an organised and customer-focused Claims Handler to join our team. This is a varied role where you'll manage your own caseload, build relationships with customers and third parties, and play a key part in delivering a smooth and efficient claims experience. What you'll be doing Managing non-fault motor claims from initial notification through to conclusion. Speaking with customers to explain the claims process and provide regular updates. Taking ownership of your own caseload and ensuring claims progress efficiently. Liaising with insurers, solicitors, repairers and other third parties. Maintaining accurate claim records, notes and diary entries. Proactively identifying and resolving delays or issues. Ensuring all work is completed in line with regulatory and company requirements. Delivering a professional, empathetic and customer-focused service throughout. About you You may already have experience within accident management, non-fault claims, credit hire, FNOL, motor insurance claims or a similar customer-focused claims environment. We're looking for someone who: Enjoys building rapport and supporting customers through challenging situations. Can confidently manage multiple cases at the same time. Has excellent communication and organisational skills. Works well under pressure and remains calm when priorities change. Has strong attention to detail and takes pride in maintaining accurate records. Takes ownership of their workload and enjoys seeing cases through to completion. A full UK driving licence and access to your own vehicle is essential due to our location. We welcome applications from candidates with experience in accident management, non-fault motor claims, credit hire, FNOL (First Notification of Loss), motor insurance claims and third party claims. You may currently be working as a Motor Claims Handler, Credit Hire Claims Handler, Claims Advisor, Claims Negotiator or in a similar role where you have managed your own caseload and delivered excellent customer service throughout the claims process. Why join us? Friendly and supportive family-run business. Varied role with genuine responsibility. Opportunity to develop your career within the accident management sector. Work within a close-knit team where your contribution is recognised and valued. If you're looking for a role where no two days are the same and you can make a real difference to customers following a stressful event, we'd love to hear from you. Apply now for this Motor Claims Case Handler role with your updated CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Motor Claims Handler (CH2) Location: Liverpool Contract: Permanent Hours: Full-time, 35 hours per week Are you an experienced Motor Claims Handler looking to take the next step in your career? Join Keoghs in Liverpool and become part of a high-performing team managing pre-litigated motor claims up to £15,000, including Personal Injury (PI), from inception through to settlement. If you're organised, detail-focused, and confident managing your own caseload - we want to hear from you. Key Responsibilities What You'll Be Doing Managing a caseload of pre-litigated motor claims (including PI) efficiently and confidently from start to finish Delivering high standards of service and productivity Working collaboratively with colleagues to achieve the best outcomes Maintaining accurate data and ensuring systems are up to date Communicating clearly and professionally with clients Skills, Knowledge & Expertise What We're Looking For 12 months' relevant experience or 6 months' experience plus a law degree (or equivalent) Experience using the MOJ Claims Portal Excellent attention to detail Strong communication and negotiation skills Organised and able to manage your own workload effectively A client-focused mindset with great customer service skills Job Benefits Why Join Keoghs? At Keoghs , our values shape everything we do: We are Connected We are Dynamic We are Innovative We Succeed Together You'll be part of a collaborative and supportive environment where your contribution genuinely matters. What's in It for You? 25 days' holiday (increasing with service) + option to buy/sell 3 days Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support & wellbeing services Death in Service (after 1 year) Pension: 5% employee / 3% employer contribution Cycle to Work Scheme Tech Scheme Access to online discount platforms Local retail discounts If you're ready to build your career with a leading legal services provider and thrive in a fast-paced, supportive team - apply today and join Keoghs in Liverpool.
Jun 10, 2026
Full time
Motor Claims Handler (CH2) Location: Liverpool Contract: Permanent Hours: Full-time, 35 hours per week Are you an experienced Motor Claims Handler looking to take the next step in your career? Join Keoghs in Liverpool and become part of a high-performing team managing pre-litigated motor claims up to £15,000, including Personal Injury (PI), from inception through to settlement. If you're organised, detail-focused, and confident managing your own caseload - we want to hear from you. Key Responsibilities What You'll Be Doing Managing a caseload of pre-litigated motor claims (including PI) efficiently and confidently from start to finish Delivering high standards of service and productivity Working collaboratively with colleagues to achieve the best outcomes Maintaining accurate data and ensuring systems are up to date Communicating clearly and professionally with clients Skills, Knowledge & Expertise What We're Looking For 12 months' relevant experience or 6 months' experience plus a law degree (or equivalent) Experience using the MOJ Claims Portal Excellent attention to detail Strong communication and negotiation skills Organised and able to manage your own workload effectively A client-focused mindset with great customer service skills Job Benefits Why Join Keoghs? At Keoghs , our values shape everything we do: We are Connected We are Dynamic We are Innovative We Succeed Together You'll be part of a collaborative and supportive environment where your contribution genuinely matters. What's in It for You? 25 days' holiday (increasing with service) + option to buy/sell 3 days Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support & wellbeing services Death in Service (after 1 year) Pension: 5% employee / 3% employer contribution Cycle to Work Scheme Tech Scheme Access to online discount platforms Local retail discounts If you're ready to build your career with a leading legal services provider and thrive in a fast-paced, supportive team - apply today and join Keoghs in Liverpool.
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry The ability to deal with challenging customers and third-party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Jun 09, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry The ability to deal with challenging customers and third-party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
