5 jobs found

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.

Service Transition Coordinator, hybrid (2 days per week on site). Our client, a leading finance company, are looking to hire a contractor from a service design/service transition background. We're looking for a Project Coordinator/Service Transition Analyst to act as the bridge between change and stable operations - ensuring new and changed services land cleanly into BAU, fully supportable from day one. You'll work across delivery, engineering and operations to challenge, shape and validate designs before go-live - making sure nothing is missed and nothing breaks downstream. What you'll be doing: Interrogate changes to business systems - ensuring operational readiness and alignment to IT policy Identify impacts across systems, processes and support models (closing gaps before they become issues) Work closely with architects, engineers and delivery teams to ensure non-functional requirements are baked in (resilience, monitoring, supportability) Support and coordinate design and estimation sessions across Technology Operations Drive clean onboarding into BAU with the right documentation, ownership and support structures in place What we're after: Experience sitting between delivery and operations (service transition / onboarding / service design) Strong analytical mindset - able to spot gaps, challenge assumptions and assess impact quickly Confident engaging with technical and non-technical stakeholders Structured, organised, and comfortable coordinating multiple inputs This is well suited to someone with a solid grounding in service transition or operations who wants to step further into a critical, high-visibility function. Please note, engagement is via umbrella company only; all tax and NI will be deducted at source. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Family Support Coordinator We are looking for a skilled and motivated male Family Support Coordinator to deliver targeted, high-quality support to fathers and male caregivers across Stroud and Gloucester. This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire. Please note that due to the nature of this role, we can only accept male applicants. Position: Male Family Support Coordinator (Dad Matters) Location: Stroud and Gloucester/Hybrid (covering hospital, family hub and community settings) Hours: Part-time, 33 hours per week Salary: £32,597 pro rata (£29,337 actual) Contract: Permanent Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date. Join a local charity supporting families with young children through home visiting, group work, one-to-one support and targeted projects. The Role Dad Matters Gloucestershire is part of the wider family support offer. It focuses on improving the wellbeing, confidence and engagement of fathers and male caregivers, particularly during pregnancy, early parenthood and times of family stress or transition. This role will focus on engaging fathers who may be less likely to access traditional services, including through outreach, hospital-based engagement, family hub delivery, one-to-one support and home visiting. You will build and manage a targeted caseload aligned to family hubs and areas of highest need and bring specialist knowledge of father engagement whilst contributing to the ongoing development of Dad Matters practice across the organisation. This role requires flexibility, including regular out-of-hours work, to ensure fathers can access support at times and in places that work for them. Key accountabilities include: Deliver high-quality, targeted support to fathers and male caregivers Lead outreach and engagement activity with fathers and underrepresented groups Act as a specialist in father engagement within the wider family support team Contribute to the effective delivery and development of Dad Matters across the locality Work in partnership with local services to strengthen support for fathers and families About You We are looking for someone who understands the importance of supporting fathers and male caregivers, and who can build trust with people who may be unsure about asking for help. You will be confident working with families, able to manage a caseload, and comfortable delivering support in a range of settings including hospitals, family hubs, homes and community spaces. You will need to be flexible, relational and practical, with the ability to work some evenings or weekends to reach fathers at the right time. You will bring: Experience of working with families, fathers, parents or caregivers Experience of providing outreach support to families or individuals An understanding of the challenges families can face during pregnancy, early parenthood and family life Strong relationship-building skills Confidence in outreach, engagement and partnership working Good safeguarding awareness The ability to keep accurate records and manage a caseload A commitment to inclusive, non-judgemental and strengths-based support Please note this role is only open to male applicants. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. About the Organisation Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services. You may also have experience in areas such as Family Support Worker, Family Support Officer, Parent Support, Family Case Worker, Parent Case Worker, Family Outreach Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Family Support Coordinator We are looking for a skilled and motivated male Family Support Coordinator to deliver targeted, high-quality support to fathers and male caregivers across Stroud and Gloucester. This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire. Please note that due to the nature of this role, we can only accept male applicants. Position: Male Family Support Coordinator (Dad Matters) Location: Stroud and Gloucester/Hybrid (covering hospital, family hub and community settings) Hours: Part-time, 33 hours per week Salary: £32,597 pro rata (£29,337 actual) Contract: Permanent Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date. Join a local charity supporting families with young children through home visiting, group work, one-to-one support and targeted projects. The Role Dad Matters Gloucestershire is part of the wider family support offer. It focuses on improving the wellbeing, confidence and engagement of fathers and male caregivers, particularly during pregnancy, early parenthood and times of family stress or transition. This role will focus on engaging fathers who may be less likely to access traditional services, including through outreach, hospital-based engagement, family hub delivery, one-to-one support and home visiting. You will build and manage a targeted caseload aligned to family hubs and areas of highest need and bring specialist knowledge of father engagement whilst contributing to the ongoing development of Dad Matters practice across the organisation. This role requires flexibility, including regular out-of-hours work, to ensure fathers can access support at times and in places that work for them. Key accountabilities include: Deliver high-quality, targeted support to fathers and male caregivers Lead outreach and engagement activity with fathers and underrepresented groups Act as a specialist in father engagement within the wider family support team Contribute to the effective delivery and development of Dad Matters across the locality Work in partnership with local services to strengthen support for fathers and families About You We are looking for someone who understands the importance of supporting fathers and male caregivers, and who can build trust with people who may be unsure about asking for help. You will be confident working with families, able to manage a caseload, and comfortable delivering support in a range of settings including hospitals, family hubs, homes and community spaces. You will need to be flexible, relational and practical, with the ability to work some evenings or weekends to reach fathers at the right time. You will bring: Experience of working with families, fathers, parents or caregivers Experience of providing outreach support to families or individuals An understanding of the challenges families can face during pregnancy, early parenthood and family life Strong relationship-building skills Confidence in outreach, engagement and partnership working Good safeguarding awareness The ability to keep accurate records and manage a caseload A commitment to inclusive, non-judgemental and strengths-based support Please note this role is only open to male applicants. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate's gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. About the Organisation Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services. You may also have experience in areas such as Family Support Worker, Family Support Officer, Parent Support, Family Case Worker, Parent Case Worker, Family Outreach Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Job Scope: We are seeking a Care Coordinator to join us at one of the brands of Catalyst Care Group, Nurseline Community Services. This role will be primarily office-based for the first six months, with the potential to transition into a hybrid work arrangement. As a Care Coordinator, you will provide essential support to both clients and clinicians, ensuring exceptional service that goes beyond expectations. Your focus will be on delivering effective staffing solutions, working closely with the Transforming Care teams, Account Management, and Sales to support client account management and foster company growth and retention. The Care Coordinator will be responsible for managing incoming inquiries, collaborating with team members to ensure prompt and successful resolutions that align with our client needs. Additionally, the Care Coordinator will accurately match clinicians to client requirements while adhering to guidelines, policies, procedures, and relevant regulations. Do you have? At least NVQ level 2 in Health and Social Care (desirable). Work experience in the healthcare sector. Previous experience dealing with or within a high-volume incoming call and query environment. Practice in using relevant business software such as Microsoft Word, Outlook, and Excel. Benefits : Employee Assistance Program. Retail Discount Scheme. Workplace pension scheme. My Gym Discounts. Cycle to Work scheme. Health Cash Plan. An additional four wellness days, which will be included in your holiday entitlement. An extra day holiday to be taken for birthdays. Group Life Insurance. Group Critical Illness cover. Income Protection cover. We, at Nurseline Community Services provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations. Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact peoples lives for the better. Join our family and our Great Place to Work! We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive. For us, a cultural fit is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis. No matter the role, at Nurseline Community Services, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently. At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core valuesIntegrity, Impact, Inclusivity, and Innovationguide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.