Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. The employer operates in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose the organisation receive the most positive support possible. So, the CSE will play a key role in the product strategy, demonstrating a commitment to high retention of account holders. The role exists as the front line of customer technical support for users of the organisation's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, a Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by the organisation's users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of the organisation's users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by the employer. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping the organisation live its EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of the organisation's work. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the employers expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
Jun 19, 2026
Full time
Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. The employer operates in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose the organisation receive the most positive support possible. So, the CSE will play a key role in the product strategy, demonstrating a commitment to high retention of account holders. The role exists as the front line of customer technical support for users of the organisation's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, a Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by the organisation's users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of the organisation's users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by the employer. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping the organisation live its EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of the organisation's work. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the employers expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
Technical Services Coordinator Film Location: Manchester Salary: £31,720 £39,520 per annum Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the film faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, film or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping our client provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why Our Client? They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and complete your application.
Jun 18, 2026
Full time
Technical Services Coordinator Film Location: Manchester Salary: £31,720 £39,520 per annum Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the film faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, film or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping our client provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why Our Client? They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and complete your application.
Technical Services Coordinator Music Location: Manchester Salary: £31,720 £39,520 per annum Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the music faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, music or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping our client provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why Our Client? They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and complete your application.
Jun 18, 2026
Full time
Technical Services Coordinator Music Location: Manchester Salary: £31,720 £39,520 per annum Our client is more than just an educational institution; they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the music faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, music or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping our client provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why Our Client? They are a values-led organisation, meaning their core values underpin all that they do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation. They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and complete your application.
Technical Services Coordinator Film Location: Manchester Salary: £31,720 £39,520 per annum At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the film faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, film or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping us provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why BIMM University We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and you will be redirected to our careers site to complete your application.
Jun 18, 2026
Full time
Technical Services Coordinator Film Location: Manchester Salary: £31,720 £39,520 per annum At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the film faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, film or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping us provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why BIMM University We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and you will be redirected to our careers site to complete your application.
Technical Services Coordinator Music Location: Manchester Salary: £31,720 £39,520 per annum At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the music faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, music or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping us provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why BIMM University We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and you will be redirected to our careers site to complete your application.
Jun 18, 2026
Full time
Technical Services Coordinator Music Location: Manchester Salary: £31,720 £39,520 per annum At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields. About the Role As Technical Services Coordinator, you will lead the day-to-day delivery of technical support within the music faculty, ensuring studios, rehearsal spaces and specialist equipment are ready to support teaching, learning and creative practice. You ll coordinate technical activity across the faculty, while providing hands-on support and guidance to students and staff. Acting as the main point of contact for technical services, you ll work closely with academic colleagues, Technicians and campus teams to keep facilities running effectively and safely. What You ll Do: Coordinate the day-to-day delivery of technical services, ensuring studios, rehearsal spaces and equipment are prepared and fully operational. Provide hands-on technical support to students through demonstrations, workshops and structured sessions. Offer guidance to staff and students on the safe and effective use of specialist equipment and facilities. Work with academic staff to plan and deliver appropriate technical support for teaching sessions and projects. Line manage and support a team of Technicians, including allocating work, managing rotas and supporting day-to-day activity. Act as a first point of contact for technical queries, resolving issues or escalating where needed. Oversee the setup, maintenance and availability of technical equipment, ensuring it meets operational standards. Coordinate routine checks, basic maintenance and repairs, working with external contractors where required. Maintain accurate records of equipment, usage, maintenance activity and asset tracking (e.g. via RefTab or similar systems). Support health and safety activity within technical spaces, including inductions, risk assessments and incident reporting. Promote safe working practices and challenge unsafe behaviour where necessary. Work collaboratively with campus teams, contributing to wider operational support and continuous improvement activities. What You ll Bring: Significant practical experience within a technical, music or creative environment. Experience coordinating technical support, facilities or resources within an educational, creative or production setting. Experience supervising or guiding colleagues on a day-to-day basis. The ability to plan, prioritise and organise activity in a busy, practical environment. Clear and effective communication skills, with the ability to support and advise staff and students. The ability to build effective working relationships across academic, technical and operational teams. A practical, problem-solving approach and sound judgement in day-to-day situations. Good digital skills, including experience using equipment booking, tracking or asset management systems (e.g. RefTab). A full UK Driving licence would be beneficial (but not essential). Working Pattern This is a full-time role working 37.5 hours per week on a rotating shift basis, helping us provide consistent support across the day. You ll work a mix of the following shifts: Early: 08:00am 4:30pm Late: 12:30pm 8:00pm There may be a requirement for occasional Saturday working on a rota basis, depending on teaching and events. Why BIMM University We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy. How To Apply Click apply and you will be redirected to our careers site to complete your application.
Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office. About Into Film Into Film is the UK's leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK's leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Our vision - Film enriches the life of every child and young person. Our mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders. The role exists as the front line of customer technical support for users of Into Film's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of our users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of Into Film. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film's expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Jun 15, 2026
Contractor
Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office. About Into Film Into Film is the UK's leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK's leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Our vision - Film enriches the life of every child and young person. Our mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders. The role exists as the front line of customer technical support for users of Into Film's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of our users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of Into Film. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film's expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
