K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
Jun 21, 2026
Full time
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Jun 20, 2026
Full time
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Major Incident Manager (VP Level) - Contract Location: London (3 days onsite per week) Duration: 6-month rolling contract Day rate: £450 - £500 PAYE We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority. In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions. You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers. Key Skills & Experience Experience leading major incidents within a large-scale, 24/7 production environment. Proven ability to act as an Incident Commander during high-pressure situations. Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems. Knowledge of cybersecurity concepts, operational risk, and security incident assessment. Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks. Exceptional communication skills, with the ability to translate technical issues into clear business impact updates. Strong stakeholder management and influencing skills, including engagement with senior leadership. Excellent organisational skills and the ability to manage multiple priorities simultaneously. High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms. Please apply today to be considered McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Jun 20, 2026
Contractor
Major Incident Manager (VP Level) - Contract Location: London (3 days onsite per week) Duration: 6-month rolling contract Day rate: £450 - £500 PAYE We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority. In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions. You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers. Key Skills & Experience Experience leading major incidents within a large-scale, 24/7 production environment. Proven ability to act as an Incident Commander during high-pressure situations. Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems. Knowledge of cybersecurity concepts, operational risk, and security incident assessment. Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks. Exceptional communication skills, with the ability to translate technical issues into clear business impact updates. Strong stakeholder management and influencing skills, including engagement with senior leadership. Excellent organisational skills and the ability to manage multiple priorities simultaneously. High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms. Please apply today to be considered McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Associate Director - Resilience Location: London Salary: Up to £95,000 Fixed term contract 14 months This role represents a great opportunity for a senior resilience and business continuity professional to lead the resilience programme for a major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience and Business Continuity strategy for the business, identifying priorities and future work streams to address changing circumstances and evolving risks. Formulate and embed resilience plans for Canary Wharf Group and the Canary Wharf Estate, managing and driving the following work streams: Manage and deliver the Business Continuity strategy including maintenance of ISO 22301 certification and overseeing the internal audit programme Management of the Crisis Management plans Responsible for running the annual Crisis Management exercise Shape and deliver the Incident Management strategy Deliver an annual programme of exercises and tests with both internal and external incident management teams and stakeholders. Lead on engagement with senior stakeholders, emergency services and tenants Horizon-scanning to identify potential future threats You should meet the following criteria: Proven experience of leading resilience, business continuity and crisis management activity at a senior level in a corporate environment. Business continuity - experience maintaining business continuity management systems alongside a knowledge of ISO 22301:2019. Incident and crisis management experience leading response teams at strategic, tactical and operational levels and managing incidents for an organisation. Experience in writing and delivering crisis exercises to all levels of the organisation including senior executives. CBCI or equivalent certification. Degree-level education (or equivalent relevant professional experience will be considered). Excellent communicator with strong presentation skills and the ability to offer prompt and accurate advice to senior management and tenants. Prepared to work flexible and varied hours, including out of hours call out and attendance. Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud HSEQ (Health, Safety, Environmental & Quality Assurance) Risk management
Jun 20, 2026
Full time
Associate Director - Resilience Location: London Salary: Up to £95,000 Fixed term contract 14 months This role represents a great opportunity for a senior resilience and business continuity professional to lead the resilience programme for a major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience and Business Continuity strategy for the business, identifying priorities and future work streams to address changing circumstances and evolving risks. Formulate and embed resilience plans for Canary Wharf Group and the Canary Wharf Estate, managing and driving the following work streams: Manage and deliver the Business Continuity strategy including maintenance of ISO 22301 certification and overseeing the internal audit programme Management of the Crisis Management plans Responsible for running the annual Crisis Management exercise Shape and deliver the Incident Management strategy Deliver an annual programme of exercises and tests with both internal and external incident management teams and stakeholders. Lead on engagement with senior stakeholders, emergency services and tenants Horizon-scanning to identify potential future threats You should meet the following criteria: Proven experience of leading resilience, business continuity and crisis management activity at a senior level in a corporate environment. Business continuity - experience maintaining business continuity management systems alongside a knowledge of ISO 22301:2019. Incident and crisis management experience leading response teams at strategic, tactical and operational levels and managing incidents for an organisation. Experience in writing and delivering crisis exercises to all levels of the organisation including senior executives. CBCI or equivalent certification. Degree-level education (or equivalent relevant professional experience will be considered). Excellent communicator with strong presentation skills and the ability to offer prompt and accurate advice to senior management and tenants. Prepared to work flexible and varied hours, including out of hours call out and attendance. Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud HSEQ (Health, Safety, Environmental & Quality Assurance) Risk management
Expert technical leadership. Modern Tech-Stack. Being Agile. Senior CRM Engineering Manager £79,000 - £84,000 (+ Benefits) Grade: M2MP Reports to: Head of Engineering Contract: Permanent Hours: Full time 35 hours per week Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office) Closing date: 22 June :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: Two competency-based interviews (potentially with a telephone interview) How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. Cancer Research UK has an ambitious Engineering Strategy supported by a modern Tech Stack and a complex hybrid infrastructure spanning on premise and multi cloud environments. Our CRM and Marketing platforms sit at the heart of our Engage Strategy and are undergoing major transformation to migrate from Siebel to Salesforce (going live in May) and to modernise our marketing technologies as part of the largest change programme in the UK charity sector's history. As Senior CRM Engineering Manager, you'll play a pivotal role in leading our CRM and Marketing Engineering team and guiding the organisation through this transition. You'll oversee development and support environments, ensuring our platforms remain stable, efficient, and continuously improve. You'll collaborate closely with implementation partners and stakeholders while building a sustainable in-house capability. This will involve developing a talented engineering team through significant technical and cultural change and fostering an inclusive, high-performing culture that supports innovation. You'll also shape and deliver our CRM and Marketing Engineering Strategy, embedding DevOps and Agile practices, strengthening platform resilience, and ensuring the customer voice drives what we build. If you're an engineering leader with CRM transformation experience in hybrid and cloud environments, and you've led and motivated teams through change, we would love for you to join our mission. What will I be doing? Leading the CRM and Marketing Engineering function to deliver reliable, efficient and high-quality CRM and marketing platforms. Leading the CRM Engineering team to deliver the priorities defined by the Head of Product Portfolio and the CRM Product Manager. Ensuring the team meets organisational needs by driving fast, high quality development, maintaining reliable environments, and supporting DevOps practices. Ensuring CRM and Marketing platforms deliver an excellent user experience while maintaining data integrity. These platforms include: Migrating from Siebel to Salesforce (go-live May 2026). Marketing platforms currently include, but are not limited to: Adobe Campaign and Taxi for Email). Collaborating with the Head of Product Portfolio and the CRM and Marketing teams to deliver their priorities while ensuring strong governance, platform reliability, efficient delivery, and alignment with Engineering and Data strategies. Leading the team in transitioning from the legacy Siebel monolith to Salesforce and the future marketing platform, coaching them, maintaining morale, and developing the skills needed to ensure effective adoption of the new platforms. Collaborating with implementation partners to ensure the new platforms meet Cancer Research UK's needs, involve the team throughout delivery, and ensure effective knowledge transfer to avoid long term dependency. Defining and delivering CRM and Marketing aspects of the Engineering Strategy. This will involve: Optimising delivery by improving throughput and quality, embedding DevOps tools and practices, and applying Agile methods. Continuously improving CRM and Marketing platform availability, stability, and resilience by reducing technical debt, strengthening support processes, addressing recurring pain points, and ensuring the customer voice informs team priorities. Line Management: Line-managing and leading the CRM Engineering team (c.5 direct and c.3 indirect reports across Development, Environments and Support). Coaching the team to build the skills and capabilities needed for their career growth and transition from Siebel to Salesforce. Creating an inclusive and high-performing team culture that recognises success and retains talent within the team and wider function. Setting clear objectives and KPIs for the team, ensuring to recognise success and address under-performance. What skills will I need? Experienced engineering leader who has developed, managed, and motivated technical development and support teams in large, complex organisations. Significant experience transforming, modernising, and integrating CRM platforms in hybrid on premise and cloud/SaaS environments (ideally Siebel to Salesforce). Has a successful track record of managing and transforming the development and operation of enterprise-grade platforms. Knowledge of engineering best practices, architecture, and DevOps culture, tools and processes, and their application to CRM platform engineering. Expert knowledge of engineering best practices with experience applying different development methodologies (such as Waterfall, Agile, Scrum, and Kanban, etc.). Proven experience delivering robust incident management, disaster recovery, and high availability platforms. Strong people management and coaching skills with experience driving change and leading and motivating teams in navigating ambiguity and responding to evolving business needs. Has successfully built credible and collaborative technical and non-technical stakeholder relationships with the ability to explain complex technical issues, balance competing priorities, and influence technical decisions (including Marketing teams and senior leadership). Has some knowledge and experience of Marketing technologies and Adobe. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional Information For more information about working with us please visit our website or contact us. For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Jun 20, 2026
Full time
Expert technical leadership. Modern Tech-Stack. Being Agile. Senior CRM Engineering Manager £79,000 - £84,000 (+ Benefits) Grade: M2MP Reports to: Head of Engineering Contract: Permanent Hours: Full time 35 hours per week Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office) Closing date: 22 June :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: Two competency-based interviews (potentially with a telephone interview) How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. Cancer Research UK has an ambitious Engineering Strategy supported by a modern Tech Stack and a complex hybrid infrastructure spanning on premise and multi cloud environments. Our CRM and Marketing platforms sit at the heart of our Engage Strategy and are undergoing major transformation to migrate from Siebel to Salesforce (going live in May) and to modernise our marketing technologies as part of the largest change programme in the UK charity sector's history. As Senior CRM Engineering Manager, you'll play a pivotal role in leading our CRM and Marketing Engineering team and guiding the organisation through this transition. You'll oversee development and support environments, ensuring our platforms remain stable, efficient, and continuously improve. You'll collaborate closely with implementation partners and stakeholders while building a sustainable in-house capability. This will involve developing a talented engineering team through significant technical and cultural change and fostering an inclusive, high-performing culture that supports innovation. You'll also shape and deliver our CRM and Marketing Engineering Strategy, embedding DevOps and Agile practices, strengthening platform resilience, and ensuring the customer voice drives what we build. If you're an engineering leader with CRM transformation experience in hybrid and cloud environments, and you've led and motivated teams through change, we would love for you to join our mission. What will I be doing? Leading the CRM and Marketing Engineering function to deliver reliable, efficient and high-quality CRM and marketing platforms. Leading the CRM Engineering team to deliver the priorities defined by the Head of Product Portfolio and the CRM Product Manager. Ensuring the team meets organisational needs by driving fast, high quality development, maintaining reliable environments, and supporting DevOps practices. Ensuring CRM and Marketing platforms deliver an excellent user experience while maintaining data integrity. These platforms include: Migrating from Siebel to Salesforce (go-live May 2026). Marketing platforms currently include, but are not limited to: Adobe Campaign and Taxi for Email). Collaborating with the Head of Product Portfolio and the CRM and Marketing teams to deliver their priorities while ensuring strong governance, platform reliability, efficient delivery, and alignment with Engineering and Data strategies. Leading the team in transitioning from the legacy Siebel monolith to Salesforce and the future marketing platform, coaching them, maintaining morale, and developing the skills needed to ensure effective adoption of the new platforms. Collaborating with implementation partners to ensure the new platforms meet Cancer Research UK's needs, involve the team throughout delivery, and ensure effective knowledge transfer to avoid long term dependency. Defining and delivering CRM and Marketing aspects of the Engineering Strategy. This will involve: Optimising delivery by improving throughput and quality, embedding DevOps tools and practices, and applying Agile methods. Continuously improving CRM and Marketing platform availability, stability, and resilience by reducing technical debt, strengthening support processes, addressing recurring pain points, and ensuring the customer voice informs team priorities. Line Management: Line-managing and leading the CRM Engineering team (c.5 direct and c.3 indirect reports across Development, Environments and Support). Coaching the team to build the skills and capabilities needed for their career growth and transition from Siebel to Salesforce. Creating an inclusive and high-performing team culture that recognises success and retains talent within the team and wider function. Setting clear objectives and KPIs for the team, ensuring to recognise success and address under-performance. What skills will I need? Experienced engineering leader who has developed, managed, and motivated technical development and support teams in large, complex organisations. Significant experience transforming, modernising, and integrating CRM platforms in hybrid on premise and cloud/SaaS environments (ideally Siebel to Salesforce). Has a successful track record of managing and transforming the development and operation of enterprise-grade platforms. Knowledge of engineering best practices, architecture, and DevOps culture, tools and processes, and their application to CRM platform engineering. Expert knowledge of engineering best practices with experience applying different development methodologies (such as Waterfall, Agile, Scrum, and Kanban, etc.). Proven experience delivering robust incident management, disaster recovery, and high availability platforms. Strong people management and coaching skills with experience driving change and leading and motivating teams in navigating ambiguity and responding to evolving business needs. Has successfully built credible and collaborative technical and non-technical stakeholder relationships with the ability to explain complex technical issues, balance competing priorities, and influence technical decisions (including Marketing teams and senior leadership). Has some knowledge and experience of Marketing technologies and Adobe. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. Additional Information For more information about working with us please visit our website or contact us. For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.
Operational Resilience Manager Edinburgh or Glasgow Relaxed Hybrid and Flexible Working Environment 62,114 - 77,232 per annum + 28.94% employer contributory pension and 42 days annual holiday Introduction to the Role Hays' Cyber practice have partnered exclusively with Registers of Scotland (RoS) on the search for an experienced Senior Operational Resilience Manager to lead the development and embedding of operational resilience capability across a complex, digitally-driven public sector organisation. This is a high-impact role focused on ensuring critical services remain available and recoverable during disruption. You will work at a strategic level to shape resilience frameworks, influence senior stakeholders, and build a culture of preparedness. This is an opportunity to establish and drive a resilience function with significant organisational visibility and influence. About the Organisation Registers of Scotland (RoS) manages 21 land, property and other legal registers which are a critical asset for the Scottish economy. They aim to provide the best public service for Scotland and are on a mission to make some of the oldest public land registers in the world into some of the most modern. You can get an idea of their mission and culture by viewing this short video: Registers of Scotland Promotional Video - YouTube ww(w).(url removed) Registers of Scotland (RoS) is an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Their full-stack teams design, architect, and build all our registration products in-house, and they work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with RoS through access to the latest data, software engineering and product delivery techniques. In this role you will Lead the development and delivery of an organisation-wide operational resilience strategy Identify, map, and manage business-critical services and their dependencies Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity. Establish and drive resilience governance forums and stakeholder engagement Collaborate across digital, cyber, risk, operations, and external partners to embed resilience practices Provide oversight of business continuity, disaster recovery, and service resilience planning Coordinate and deliver scenario testing (e.g. cyber incidents, supplier failures) and embed improvements Support or lead response activities during major incidents and drive post-incident reviews Produce reporting for senior leadership on resilience posture, risks, and performance Maintain resilience frameworks aligned to recognised standards and governance expectations Drive continuous improvement in resilience capability, supplier assurance, and recovery performance What I'm Looking For Significant experience in operational resilience, business continuity, or disaster recovery Experience aligning resilience, continuity, and recovery practices with relevant standards, including ISO 22301 and the NCSC Cyber Assessment Framework. Proven ability to operate as a subject matter expert and influence senior stakeholders Experience in complex digital or cloud-based environments Demonstrated experience leading or supporting responses to major incidents Strong analytical, problem-solving, and critical thinking capability Experience managing third-party or supply chain resilience and dependencies Relevant professional certifications (e.g. CBCI, MBCI, ISO standards) preferred Benefits Competitive salary package Pension contribution of 28.97% employer contribution 42 days annual leave Flexible and hybrid working arrangements Strong focus on professional development and career progression Inclusive and supportive working culture Opportunity to work in a highly impactful, strategic role shaping organisational resilience Further information For further information relating to RoS, including: Additional details on pay & benefits The Civil Service Code Complaints process Use of AI in the application/recruitment process, Please view our additional information page online: ww(w).(url removed) and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here. ww(w).(url removed) Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Operational Resilience Manager Edinburgh or Glasgow Relaxed Hybrid and Flexible Working Environment 62,114 - 77,232 per annum + 28.94% employer contributory pension and 42 days annual holiday Introduction to the Role Hays' Cyber practice have partnered exclusively with Registers of Scotland (RoS) on the search for an experienced Senior Operational Resilience Manager to lead the development and embedding of operational resilience capability across a complex, digitally-driven public sector organisation. This is a high-impact role focused on ensuring critical services remain available and recoverable during disruption. You will work at a strategic level to shape resilience frameworks, influence senior stakeholders, and build a culture of preparedness. This is an opportunity to establish and drive a resilience function with significant organisational visibility and influence. About the Organisation Registers of Scotland (RoS) manages 21 land, property and other legal registers which are a critical asset for the Scottish economy. They aim to provide the best public service for Scotland and are on a mission to make some of the oldest public land registers in the world into some of the most modern. You can get an idea of their mission and culture by viewing this short video: Registers of Scotland Promotional Video - YouTube ww(w).(url removed) Registers of Scotland (RoS) is an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Their full-stack teams design, architect, and build all our registration products in-house, and they work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with RoS through access to the latest data, software engineering and product delivery techniques. In this role you will Lead the development and delivery of an organisation-wide operational resilience strategy Identify, map, and manage business-critical services and their dependencies Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity. Establish and drive resilience governance forums and stakeholder engagement Collaborate across digital, cyber, risk, operations, and external partners to embed resilience practices Provide oversight of business continuity, disaster recovery, and service resilience planning Coordinate and deliver scenario testing (e.g. cyber incidents, supplier failures) and embed improvements Support or lead response activities during major incidents and drive post-incident reviews Produce reporting for senior leadership on resilience posture, risks, and performance Maintain resilience frameworks aligned to recognised standards and governance expectations Drive continuous improvement in resilience capability, supplier assurance, and recovery performance What I'm Looking For Significant experience in operational resilience, business continuity, or disaster recovery Experience aligning resilience, continuity, and recovery practices with relevant standards, including ISO 22301 and the NCSC Cyber Assessment Framework. Proven ability to operate as a subject matter expert and influence senior stakeholders Experience in complex digital or cloud-based environments Demonstrated experience leading or supporting responses to major incidents Strong analytical, problem-solving, and critical thinking capability Experience managing third-party or supply chain resilience and dependencies Relevant professional certifications (e.g. CBCI, MBCI, ISO standards) preferred Benefits Competitive salary package Pension contribution of 28.97% employer contribution 42 days annual leave Flexible and hybrid working arrangements Strong focus on professional development and career progression Inclusive and supportive working culture Opportunity to work in a highly impactful, strategic role shaping organisational resilience Further information For further information relating to RoS, including: Additional details on pay & benefits The Civil Service Code Complaints process Use of AI in the application/recruitment process, Please view our additional information page online: ww(w).(url removed) and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here. ww(w).(url removed) Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Security Manager Location: Wembley - 5 days on-site Type: Permanent Salary: (phone number removed) per annum + permanent benefits We're partnered with a large organisation undergoing a major digital and data transformation, and we're looking for an experienced Cyber Security Manager to lead and mature their cybersecurity function. This is a strategic and governance-focused role, sitting at the intersection of security operations, risk management, and data protection. You'll take ownership of security oversight, working closely with external security providers while ensuring internal teams are aligned to best practice frameworks and regulatory requirements. Responsibilities Security Operations & Vendor Oversight Own and manage relationships with outsourced 24/7 SOC / MDR providers Monitor performance against SLAs and ensure proactive threat detection across cloud environments Manage security incident escalations and coordinate response activities across internal and external teams Drive value and accountability from third-party security partners Governance, Risk & Compliance Own and maintain the Information Security Policy, Cyber Risk Register, and Risk Appetite framework Lead internal and external audits, ensuring compliance with UK GDPR and relevant security standards Oversee regulatory reporting and ensure adherence to industry frameworks (e.g., ISO 27001, NIST) Focus on practical risk reduction aligned to business priorities Data Security & Transformation Lead the implementation of data security capabilities to discover, classify, and protect sensitive data Support broader digital and AI initiatives by ensuring robust data protection practices Collaborate with engineering and architecture teams to embed security controls into platforms Stakeholder Engagement Translate complex technical risks and alerts into clear, business-facing insights for senior leadership Act as a trusted advisor to the IT Director and wider leadership team on cyber risk and resilience Ensure security policies are embedded into delivery through automated controls and best practice frameworks Skills & Experience Required Proven experience managing external MSSPs, SOC, or MDR providers Strong knowledge of security frameworks such as ISO 27001, NIST, and UK GDPR Experience maintaining enterprise-level risk registers and governance frameworks Familiarity with data security posture management (DSPM) tools and data classification platforms Good understanding of cloud security (Azure/AWS) and identity protocols (OIDC, SAML, MFA / Entra ID) Experience coordinating incident response across multiple stakeholders, including external forensic teams Strong commercial awareness with the ability to link security decisions to business outcomes Excellent communication skills, with the ability to translate technical risk into business impact
Jun 20, 2026
Full time
IT Security Manager Location: Wembley - 5 days on-site Type: Permanent Salary: (phone number removed) per annum + permanent benefits We're partnered with a large organisation undergoing a major digital and data transformation, and we're looking for an experienced Cyber Security Manager to lead and mature their cybersecurity function. This is a strategic and governance-focused role, sitting at the intersection of security operations, risk management, and data protection. You'll take ownership of security oversight, working closely with external security providers while ensuring internal teams are aligned to best practice frameworks and regulatory requirements. Responsibilities Security Operations & Vendor Oversight Own and manage relationships with outsourced 24/7 SOC / MDR providers Monitor performance against SLAs and ensure proactive threat detection across cloud environments Manage security incident escalations and coordinate response activities across internal and external teams Drive value and accountability from third-party security partners Governance, Risk & Compliance Own and maintain the Information Security Policy, Cyber Risk Register, and Risk Appetite framework Lead internal and external audits, ensuring compliance with UK GDPR and relevant security standards Oversee regulatory reporting and ensure adherence to industry frameworks (e.g., ISO 27001, NIST) Focus on practical risk reduction aligned to business priorities Data Security & Transformation Lead the implementation of data security capabilities to discover, classify, and protect sensitive data Support broader digital and AI initiatives by ensuring robust data protection practices Collaborate with engineering and architecture teams to embed security controls into platforms Stakeholder Engagement Translate complex technical risks and alerts into clear, business-facing insights for senior leadership Act as a trusted advisor to the IT Director and wider leadership team on cyber risk and resilience Ensure security policies are embedded into delivery through automated controls and best practice frameworks Skills & Experience Required Proven experience managing external MSSPs, SOC, or MDR providers Strong knowledge of security frameworks such as ISO 27001, NIST, and UK GDPR Experience maintaining enterprise-level risk registers and governance frameworks Familiarity with data security posture management (DSPM) tools and data classification platforms Good understanding of cloud security (Azure/AWS) and identity protocols (OIDC, SAML, MFA / Entra ID) Experience coordinating incident response across multiple stakeholders, including external forensic teams Strong commercial awareness with the ability to link security decisions to business outcomes Excellent communication skills, with the ability to translate technical risk into business impact
We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What you'll do: Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications of outages (business, regulatory, reputational, and security impact) and drive timely escalation and mitigation decisions Execute Change and Problem Management responsibilities as needed, including post-incident stakeholder management and risk assessment Perform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational model What you'll bring: 3+ years leading major incidents in a large-scale, 24/7 production environment within financial services Proven ability to act as incident commander under pressure with strong operational judgment Strong understanding of modern technology stacks (distributed systems, cloud, networks, identity, databases, messaging) Exceptional logical and problem-solving skills, particularly for unfamiliar technology systems Solid grasp of cybersecurity concepts and operational risk, including the ability to pivot incident response for potential security impact Experienced in ITIL-aligned practices (Incident, Problem, Change) in enterprise environments Outstanding written and verbal communication skills; able to translate technical detail into business risk and action Strong stakeholder management and influencing skills; able to challenge senior technology leadership respectfully Excellent organizational skills with the ability to manage multiple concurrent tasks Knowledge of enterprise infrastructure including: Operating Systems (Unix, Windows, Mainframe) Storage (NFS, SAN, NAS) Databases (DB2, Sybase, GreenPlum) Web Infrastructure (Load Balancers, Web Proxies) Data Centers (Cooling, Power, Infrastructure) Networks (Switch, Router, DNS, DHCP, Firewalls) Virtualization (Hypervisors) Authentication (Kerberos, PKI, SiteMinder, LDAP, Active Directory) Cloud Platforms (SaaS, IaaS, PaaS - Azure, AWS) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jun 19, 2026
Seasonal
We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability. What you'll do: Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively Perform risk and impact analyses, rapidly assessing the wider implications of outages (business, regulatory, reputational, and security impact) and drive timely escalation and mitigation decisions Execute Change and Problem Management responsibilities as needed, including post-incident stakeholder management and risk assessment Perform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational model What you'll bring: 3+ years leading major incidents in a large-scale, 24/7 production environment within financial services Proven ability to act as incident commander under pressure with strong operational judgment Strong understanding of modern technology stacks (distributed systems, cloud, networks, identity, databases, messaging) Exceptional logical and problem-solving skills, particularly for unfamiliar technology systems Solid grasp of cybersecurity concepts and operational risk, including the ability to pivot incident response for potential security impact Experienced in ITIL-aligned practices (Incident, Problem, Change) in enterprise environments Outstanding written and verbal communication skills; able to translate technical detail into business risk and action Strong stakeholder management and influencing skills; able to challenge senior technology leadership respectfully Excellent organizational skills with the ability to manage multiple concurrent tasks Knowledge of enterprise infrastructure including: Operating Systems (Unix, Windows, Mainframe) Storage (NFS, SAN, NAS) Databases (DB2, Sybase, GreenPlum) Web Infrastructure (Load Balancers, Web Proxies) Data Centers (Cooling, Power, Infrastructure) Networks (Switch, Router, DNS, DHCP, Firewalls) Virtualization (Hypervisors) Authentication (Kerberos, PKI, SiteMinder, LDAP, Active Directory) Cloud Platforms (SaaS, IaaS, PaaS - Azure, AWS) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 19, 2026
Contractor
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 19, 2026
Contractor
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Bitumen Plant Manager- Lead a High-Performing Manufacturing Operation with Excellent Long-Term Career Prospects Shape Operations, Drive Performance and Build a Strong Safety Culture An exciting opportunity has arisen for an experienced Bitumen Plant Manager to take ownership of a key manufacturing facility in Warrington. This position offers the chance to lead a specialist operation, influence continuous improvement initiatives and play a pivotal role within a globally recognised infrastructure business. My client is particularly keen to speak with candidates from a quarrying, bitumen production, asphalt manufacturing or similar heavy process manufacturing background, offering the opportunity to utilise your expertise within a well-established and growing organisation. Salary is dependent on experience, with a package including a company car or car allowance, enhanced pension contributions and ongoing professional development opportunities. About the Company My client is a leading infrastructure and manufacturing business and part of an international group operating in more than 50 countries worldwide. In the UK, the business employs over 1,500 people and delivers major projects across highways, airfields and marine sectors, alongside highways maintenance and innovative surfacing products. With a strong reputation for investing in people and a Gold Investors in People accreditation, my client is committed to creating an environment where employees can develop, progress and make a lasting impact. Lead a Specialist Manufacturing Facility You will be responsible for the safe, efficient and commercially successful operation of the Warrington manufacturing facility, specialising in Polymer Modified Bitumen (PMB), emulsions and packed products. You will be doing: Leading all site activities across production, maintenance, engineering and administration. Creating and embedding a strong Safety First culture throughout the operation. Ensuring products are manufactured safely, on time, in full and to specification. Delivering operational and financial targets while maintaining compliance with all HSE and quality standards. Leading incident investigations and promoting best practice across the site. Driving production performance and improving key KPIs including output, downtime, labour efficiency and waste reduction. Managing maintenance and engineering activities to maximise plant reliability and statutory compliance. Implementing and maintaining preventative maintenance programmes. Managing budgets, controlling costs and identifying opportunities for savings and improved efficiencies. Supporting forecasting and wider business planning activities. Overseeing stock management and supply chain performance. Driving continuous improvement initiatives, including 6S methodologies. Leading, developing and performance managing the site leadership team. Supporting a collaborative and high-performing culture. Skills and Experience Required To be considered for this opportunity, you should have: Proven experience leading a manufacturing site or a large operational area. A background within quarrying, bitumen production, asphalt manufacturing or a similar heavy process environment is highly desirable. Strong knowledge of production management, maintenance management and asset reliability. Experience operating within strict health, safety and environmental standards. Commercial awareness with experience managing budgets, cost control and operational performance. A visible and engaging leadership style with the ability to motivate, develop and hold teams accountable. Excellent communication skills and sound judgement. A continuous improvement mindset with a focus on operational excellence and efficiency. Salary and Benefits Salary is dependent on experience, with a guide range of £60,000 - £70,000 per annum, alongside an excellent benefits package including: Company car or car allowance. Pension scheme with combined contributions of up to 10%. Life assurance scheme worth four times basic salary. 25 days annual leave plus public holidays. Enhanced maternity and paternity pay. Holiday purchase and selling scheme. Fully funded professional qualifications. Ongoing personal and professional development opportunities. Employee discounts on car leasing, holidays, cinema tickets, restaurants and much more. The opportunity to join a business that genuinely invests in its people and future leaders. Build Your Career with a Global Industry Leader Warrington-based manufacturing facility. Full-time permanent position. Excellent opportunities for career progression and professional development. Ideal for candidates with experience in quarrying, bitumen production, asphalt manufacturing or similar heavy industrial sectors looking to step into a high-profile leadership role. Join a business built around respect, commitment, innovation and collaboration. Be part of a company committed to developing talent and creating an inclusive workplace where people can thrive. Apply Today If you are an experienced candidate with a background in quarrying, bitumen production, asphalt manufacturing or heavy process manufacturing, and you are looking for an opportunity to lead a critical operation and drive continuous improvement within a respected and growing organisation, please submit your CV today for a confidential discussion. FOOTNOTE: If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Jordan Townley at Carrington West on (phone number removed) or email (url removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Jun 19, 2026
Full time
Bitumen Plant Manager- Lead a High-Performing Manufacturing Operation with Excellent Long-Term Career Prospects Shape Operations, Drive Performance and Build a Strong Safety Culture An exciting opportunity has arisen for an experienced Bitumen Plant Manager to take ownership of a key manufacturing facility in Warrington. This position offers the chance to lead a specialist operation, influence continuous improvement initiatives and play a pivotal role within a globally recognised infrastructure business. My client is particularly keen to speak with candidates from a quarrying, bitumen production, asphalt manufacturing or similar heavy process manufacturing background, offering the opportunity to utilise your expertise within a well-established and growing organisation. Salary is dependent on experience, with a package including a company car or car allowance, enhanced pension contributions and ongoing professional development opportunities. About the Company My client is a leading infrastructure and manufacturing business and part of an international group operating in more than 50 countries worldwide. In the UK, the business employs over 1,500 people and delivers major projects across highways, airfields and marine sectors, alongside highways maintenance and innovative surfacing products. With a strong reputation for investing in people and a Gold Investors in People accreditation, my client is committed to creating an environment where employees can develop, progress and make a lasting impact. Lead a Specialist Manufacturing Facility You will be responsible for the safe, efficient and commercially successful operation of the Warrington manufacturing facility, specialising in Polymer Modified Bitumen (PMB), emulsions and packed products. You will be doing: Leading all site activities across production, maintenance, engineering and administration. Creating and embedding a strong Safety First culture throughout the operation. Ensuring products are manufactured safely, on time, in full and to specification. Delivering operational and financial targets while maintaining compliance with all HSE and quality standards. Leading incident investigations and promoting best practice across the site. Driving production performance and improving key KPIs including output, downtime, labour efficiency and waste reduction. Managing maintenance and engineering activities to maximise plant reliability and statutory compliance. Implementing and maintaining preventative maintenance programmes. Managing budgets, controlling costs and identifying opportunities for savings and improved efficiencies. Supporting forecasting and wider business planning activities. Overseeing stock management and supply chain performance. Driving continuous improvement initiatives, including 6S methodologies. Leading, developing and performance managing the site leadership team. Supporting a collaborative and high-performing culture. Skills and Experience Required To be considered for this opportunity, you should have: Proven experience leading a manufacturing site or a large operational area. A background within quarrying, bitumen production, asphalt manufacturing or a similar heavy process environment is highly desirable. Strong knowledge of production management, maintenance management and asset reliability. Experience operating within strict health, safety and environmental standards. Commercial awareness with experience managing budgets, cost control and operational performance. A visible and engaging leadership style with the ability to motivate, develop and hold teams accountable. Excellent communication skills and sound judgement. A continuous improvement mindset with a focus on operational excellence and efficiency. Salary and Benefits Salary is dependent on experience, with a guide range of £60,000 - £70,000 per annum, alongside an excellent benefits package including: Company car or car allowance. Pension scheme with combined contributions of up to 10%. Life assurance scheme worth four times basic salary. 25 days annual leave plus public holidays. Enhanced maternity and paternity pay. Holiday purchase and selling scheme. Fully funded professional qualifications. Ongoing personal and professional development opportunities. Employee discounts on car leasing, holidays, cinema tickets, restaurants and much more. The opportunity to join a business that genuinely invests in its people and future leaders. Build Your Career with a Global Industry Leader Warrington-based manufacturing facility. Full-time permanent position. Excellent opportunities for career progression and professional development. Ideal for candidates with experience in quarrying, bitumen production, asphalt manufacturing or similar heavy industrial sectors looking to step into a high-profile leadership role. Join a business built around respect, commitment, innovation and collaboration. Be part of a company committed to developing talent and creating an inclusive workplace where people can thrive. Apply Today If you are an experienced candidate with a background in quarrying, bitumen production, asphalt manufacturing or heavy process manufacturing, and you are looking for an opportunity to lead a critical operation and drive continuous improvement within a respected and growing organisation, please submit your CV today for a confidential discussion. FOOTNOTE: If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Jordan Townley at Carrington West on (phone number removed) or email (url removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Location: Thurrock, Essex (On-site / Project-based) Contract Type: Long-term Contract Sector: Major Infrastructure (Highways & Civil Engineering) About the Opportunity We are currently recruiting a Senior Site Ecologist to spearhead the ecological delivery on a high-profile, major highways infrastructure project based in Thurrock, Essex. This role is perfect for an experienced Ecologist who thrives in a fast-paced construction environment and excels at bridging the gap between engineering teams and environmental legislation. You will be joining a leading-edge highways delivery team, ensuring that a legacy of sustainability and environmental compliance is built into every phase of the project. What You'll Be Doing As the senior ecological authority on site, you will work closely with the project Environmental Manager and Technical Specialists to lead environmental delivery. Your day-to-day will involve: Leadership & Compliance: Oversee the implementation of project ecological requirements and take ownership of developing and executing comprehensive ecological management plans. On-Site Advisory: Provide pragmatic, cost-effective advice to construction and operational teams, ensuring legal compliance while keeping construction moving forward. Stakeholder Management: Build and maintain trusted relationships with design teams, clients, internal stakeholders, and environmental regulators. Systems & Governance: Maintain the project's environmental management systems in line with evolving legislation, leading investigations and reporting on any ecological incidents on site. Mentorship: Coach and upskill on-site construction teams in applying practical ecological controls and mitigations. What We Are Looking For (Essential) Expert Knowledge: Deep understanding of ecological management, mitigation strategies, and the specific environmental legislation governing large-scale developments. Construction Literacy: Strong familiarity with environmental management processes specifically within a utilities, construction, or civil engineering site environment. Commercial Acumen: A good level of commercial awareness to ensure ecological solutions are both compliant and practical for a major project budget. Communication: Exceptional interpersonal skills to liaise with everyone from site operatives to senior regulators, alongside solid MS Office skills (Word, Excel, Outlook). Logistics: A full UK driving licence and the flexibility to travel as required by the project. Preferred Attributes (Desirable) Experience working on major, large-scale infrastructure or highways schemes. Educated to Degree or Master's level in Ecology, Environmental Science, or a related discipline. Holder of at least one protected species survey licence (ideally Hazel Dormouse or Bat Level 1 / 2). Full Membership of CIEEM. If you are interested, please hit apply! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 19, 2026
Contractor
Location: Thurrock, Essex (On-site / Project-based) Contract Type: Long-term Contract Sector: Major Infrastructure (Highways & Civil Engineering) About the Opportunity We are currently recruiting a Senior Site Ecologist to spearhead the ecological delivery on a high-profile, major highways infrastructure project based in Thurrock, Essex. This role is perfect for an experienced Ecologist who thrives in a fast-paced construction environment and excels at bridging the gap between engineering teams and environmental legislation. You will be joining a leading-edge highways delivery team, ensuring that a legacy of sustainability and environmental compliance is built into every phase of the project. What You'll Be Doing As the senior ecological authority on site, you will work closely with the project Environmental Manager and Technical Specialists to lead environmental delivery. Your day-to-day will involve: Leadership & Compliance: Oversee the implementation of project ecological requirements and take ownership of developing and executing comprehensive ecological management plans. On-Site Advisory: Provide pragmatic, cost-effective advice to construction and operational teams, ensuring legal compliance while keeping construction moving forward. Stakeholder Management: Build and maintain trusted relationships with design teams, clients, internal stakeholders, and environmental regulators. Systems & Governance: Maintain the project's environmental management systems in line with evolving legislation, leading investigations and reporting on any ecological incidents on site. Mentorship: Coach and upskill on-site construction teams in applying practical ecological controls and mitigations. What We Are Looking For (Essential) Expert Knowledge: Deep understanding of ecological management, mitigation strategies, and the specific environmental legislation governing large-scale developments. Construction Literacy: Strong familiarity with environmental management processes specifically within a utilities, construction, or civil engineering site environment. Commercial Acumen: A good level of commercial awareness to ensure ecological solutions are both compliant and practical for a major project budget. Communication: Exceptional interpersonal skills to liaise with everyone from site operatives to senior regulators, alongside solid MS Office skills (Word, Excel, Outlook). Logistics: A full UK driving licence and the flexibility to travel as required by the project. Preferred Attributes (Desirable) Experience working on major, large-scale infrastructure or highways schemes. Educated to Degree or Master's level in Ecology, Environmental Science, or a related discipline. Holder of at least one protected species survey licence (ideally Hazel Dormouse or Bat Level 1 / 2). Full Membership of CIEEM. If you are interested, please hit apply! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Network Security Operations Manager We are seeking an experienced and highly capable Cyber & Network Security Operations Manager to lead an internal security and network operations function. This is a pivotal leadership role responsible for overseeing Security Operations Centre (SOC) services, managing critical network infrastructure oversight, and driving the organisation's cyber security governance, risk, and compliance activities. The successful candidate will combine strong operational leadership with deep technical knowledge of network technologies and cyber security frameworks. You will lead internal security teams, manage strategic suppliers and service providers, and work closely with stakeholders across the business to ensure the organisation maintains a robust, resilient, and compliant security posture. Key Responsibilities Lead and manage the delivery of Security Operations services, ensuring effective monitoring, detection, response, and remediation of cyber threats. Provide oversight and governance of network infrastructure security, availability, resilience, and performance. Lead, develop, and mentor a multidisciplinary team covering cyber security operations and network security functions. Own and drive cyber security governance, risk management, and compliance activities across the organisation. Maintain and enhance security controls aligned to recognised frameworks including ISO 27001, NIST Cybersecurity Framework, CIS Controls, and other relevant standards. Manage security incidents, major cyber events, and crisis response activities. Build strong relationships with internal stakeholders, ensuring security requirements support business objectives. Oversee third-party suppliers, SOC providers, and security partners, ensuring service performance and contractual obligations are met. Develop and report on security metrics, risks, compliance status, and operational performance to senior leadership. Support security audits, risk assessments, business continuity, and resilience initiatives. Drive continuous improvement across cyber security operations, processes, and technologies. What You Need You will be a proven cyber security leader with substantial experience managing operational security functions within complex enterprise environments. Essential Experience Significant experience leading Security Operations and SOC services. Demonstrable experience managing cyber security teams and operational security functions. Strong understanding and practical application of ISO 27001 and related governance, risk, and compliance frameworks. Experience with security monitoring, incident response, vulnerability management, and threat management processes. Proven stakeholder management skills with the ability to engage effectively at all levels of the organisation. Experience managing third-party suppliers, managed security service providers, and outsourced SOC partners. Strong understanding of risk management methodologies and security governance practices. Experience developing security strategies, policies, standards, and operational procedures. Technical Knowledge Solid technical understanding of network technologies, including: TCP/IP, routing and switching Firewalls and network segmentation VPN technologies Network monitoring and performance management Cloud networking and hybrid environments IDS/IPS technologies Secure network architecture principles Knowledge of SIEM, SOAR, endpoint security, vulnerability management, and threat intelligence platforms. Understanding of modern cyber threats, attack techniques, and defensive security controls. Desirable Qualifications ISO 27001 Lead Implementer or Lead Auditor CISSP CISM CCNP Security, CCSP, or equivalent networking/security certifications ITIL Foundation or equivalent service management qualification
Jun 18, 2026
Full time
Network Security Operations Manager We are seeking an experienced and highly capable Cyber & Network Security Operations Manager to lead an internal security and network operations function. This is a pivotal leadership role responsible for overseeing Security Operations Centre (SOC) services, managing critical network infrastructure oversight, and driving the organisation's cyber security governance, risk, and compliance activities. The successful candidate will combine strong operational leadership with deep technical knowledge of network technologies and cyber security frameworks. You will lead internal security teams, manage strategic suppliers and service providers, and work closely with stakeholders across the business to ensure the organisation maintains a robust, resilient, and compliant security posture. Key Responsibilities Lead and manage the delivery of Security Operations services, ensuring effective monitoring, detection, response, and remediation of cyber threats. Provide oversight and governance of network infrastructure security, availability, resilience, and performance. Lead, develop, and mentor a multidisciplinary team covering cyber security operations and network security functions. Own and drive cyber security governance, risk management, and compliance activities across the organisation. Maintain and enhance security controls aligned to recognised frameworks including ISO 27001, NIST Cybersecurity Framework, CIS Controls, and other relevant standards. Manage security incidents, major cyber events, and crisis response activities. Build strong relationships with internal stakeholders, ensuring security requirements support business objectives. Oversee third-party suppliers, SOC providers, and security partners, ensuring service performance and contractual obligations are met. Develop and report on security metrics, risks, compliance status, and operational performance to senior leadership. Support security audits, risk assessments, business continuity, and resilience initiatives. Drive continuous improvement across cyber security operations, processes, and technologies. What You Need You will be a proven cyber security leader with substantial experience managing operational security functions within complex enterprise environments. Essential Experience Significant experience leading Security Operations and SOC services. Demonstrable experience managing cyber security teams and operational security functions. Strong understanding and practical application of ISO 27001 and related governance, risk, and compliance frameworks. Experience with security monitoring, incident response, vulnerability management, and threat management processes. Proven stakeholder management skills with the ability to engage effectively at all levels of the organisation. Experience managing third-party suppliers, managed security service providers, and outsourced SOC partners. Strong understanding of risk management methodologies and security governance practices. Experience developing security strategies, policies, standards, and operational procedures. Technical Knowledge Solid technical understanding of network technologies, including: TCP/IP, routing and switching Firewalls and network segmentation VPN technologies Network monitoring and performance management Cloud networking and hybrid environments IDS/IPS technologies Secure network architecture principles Knowledge of SIEM, SOAR, endpoint security, vulnerability management, and threat intelligence platforms. Understanding of modern cyber threats, attack techniques, and defensive security controls. Desirable Qualifications ISO 27001 Lead Implementer or Lead Auditor CISSP CISM CCNP Security, CCSP, or equivalent networking/security certifications ITIL Foundation or equivalent service management qualification
Senior Leisure Operations Manager Staffordshire £37,000 £43,000 Permanent The Opportunity If you re looking for a high-impact operational leadership role where you can genuinely shape team performance, culture, and guest experience, this is a standout opportunity within a large-scale leisure environment. This is a newly created role following a recent restructure, designed to bring stronger leadership, accountability, and performance management into a busy, guest-facing operation. You ll step into a business with strong foundations but clear opportunity to elevate standards, improve behaviours, and drive consistency across a diverse team. You will take ownership of a high-volume leisure function operating at significant scale, leading large teams, influencing senior stakeholders, and embedding a culture of safety, engagement, and continuous improvement. It s a role where you won t just maintain performance; you ll be expected to raise it. This position also offers strong long-term career value, with exposure to senior leadership and progression opportunities within a wider group. Senior Leisure Operations Manager Responsibilities Operational Leadership: Driving high service standards across all leisure facilities, ensuring operational excellence, uptime, cleanliness, and commercial performance. KPI & Performance Management: Monitoring, analysing and improving departmental KPIs, embedding accountability and consistent performance frameworks. Team Leadership & Development: Leading, coaching, and developing a large team including zonal managers, team leaders, and lifeguards, fostering a high-performance and engaged culture. Health & Safety Ownership: Ensuring full compliance with all H&S standards, risk assessments, audits, and legislative requirements, maintaining a strong safety-first culture. Guest Experience Delivery: Continuously improving the guest journey through strong operational planning, feedback utilisation, and service excellence. Financial & Commercial Responsibility: Managing departmental budgets and identifying opportunities to maximise revenue across the operation. Cross-Functional Collaboration: Working closely with wider teams to ensure seamless operations and drive continuous improvement initiatives. Duty Management & Incident Response: Stepping into Duty Manager responsibilities when required, leading on incident management and operational decision-making. Ideal Senior Leisure Operations Manager Leadership Experience: Proven experience leading large, diverse teams within a leisure, hospitality, or high-volume operational environment. People & Performance Focus: Strong track record of driving behavioural change, improving team dynamics, and managing performance effectively. Operational Expertise: Solid understanding of operations management including safety, compliance, and service delivery in a fast-paced setting. Guest-Centric Mindset: Passionate about delivering exceptional guest experiences and continuously improving standards. Resilience & Presence: Confident, adaptable, and able to manage pressure, strong personalities, and operational challenges. Stakeholder Engagement: Strong communicator with the ability to influence across teams and senior stakeholders. Hands-On Approach: A visible and proactive leader who leads from the front and drives standards on the ground. Qualifications: Candidates must hold (or be able to evidence recent validity of) the following: National Pool Lifeguard Qualification (NPLQ) NPLQ Trainer Assessor Qualification (TA) Pool Plant Operator Qualification (PPO) Swimming Pool Technical Operator Qualification (SPTO) National Pool Manager Qualification (NPMQ Candidates who hold the majority of these certifications and can obtain any gaps within a reasonable timeframe may also be considered. Location & Working Arrangements Fully site-based role in Staffordshire. 5 days out of 7, including weekends and bank holidays. Flexible working hours aligned to operational requirements. Salary £37,000 £43,000 depending on experience. Benefits Performance-related bonus up to 12.5%. Attractive leisure-related perks and access benefits. Additional company benefits available. About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance Performance coaching, training, and mental fitness. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Ref: Senior Leisure Operations Manager
Jun 18, 2026
Full time
Senior Leisure Operations Manager Staffordshire £37,000 £43,000 Permanent The Opportunity If you re looking for a high-impact operational leadership role where you can genuinely shape team performance, culture, and guest experience, this is a standout opportunity within a large-scale leisure environment. This is a newly created role following a recent restructure, designed to bring stronger leadership, accountability, and performance management into a busy, guest-facing operation. You ll step into a business with strong foundations but clear opportunity to elevate standards, improve behaviours, and drive consistency across a diverse team. You will take ownership of a high-volume leisure function operating at significant scale, leading large teams, influencing senior stakeholders, and embedding a culture of safety, engagement, and continuous improvement. It s a role where you won t just maintain performance; you ll be expected to raise it. This position also offers strong long-term career value, with exposure to senior leadership and progression opportunities within a wider group. Senior Leisure Operations Manager Responsibilities Operational Leadership: Driving high service standards across all leisure facilities, ensuring operational excellence, uptime, cleanliness, and commercial performance. KPI & Performance Management: Monitoring, analysing and improving departmental KPIs, embedding accountability and consistent performance frameworks. Team Leadership & Development: Leading, coaching, and developing a large team including zonal managers, team leaders, and lifeguards, fostering a high-performance and engaged culture. Health & Safety Ownership: Ensuring full compliance with all H&S standards, risk assessments, audits, and legislative requirements, maintaining a strong safety-first culture. Guest Experience Delivery: Continuously improving the guest journey through strong operational planning, feedback utilisation, and service excellence. Financial & Commercial Responsibility: Managing departmental budgets and identifying opportunities to maximise revenue across the operation. Cross-Functional Collaboration: Working closely with wider teams to ensure seamless operations and drive continuous improvement initiatives. Duty Management & Incident Response: Stepping into Duty Manager responsibilities when required, leading on incident management and operational decision-making. Ideal Senior Leisure Operations Manager Leadership Experience: Proven experience leading large, diverse teams within a leisure, hospitality, or high-volume operational environment. People & Performance Focus: Strong track record of driving behavioural change, improving team dynamics, and managing performance effectively. Operational Expertise: Solid understanding of operations management including safety, compliance, and service delivery in a fast-paced setting. Guest-Centric Mindset: Passionate about delivering exceptional guest experiences and continuously improving standards. Resilience & Presence: Confident, adaptable, and able to manage pressure, strong personalities, and operational challenges. Stakeholder Engagement: Strong communicator with the ability to influence across teams and senior stakeholders. Hands-On Approach: A visible and proactive leader who leads from the front and drives standards on the ground. Qualifications: Candidates must hold (or be able to evidence recent validity of) the following: National Pool Lifeguard Qualification (NPLQ) NPLQ Trainer Assessor Qualification (TA) Pool Plant Operator Qualification (PPO) Swimming Pool Technical Operator Qualification (SPTO) National Pool Manager Qualification (NPMQ Candidates who hold the majority of these certifications and can obtain any gaps within a reasonable timeframe may also be considered. Location & Working Arrangements Fully site-based role in Staffordshire. 5 days out of 7, including weekends and bank holidays. Flexible working hours aligned to operational requirements. Salary £37,000 £43,000 depending on experience. Benefits Performance-related bonus up to 12.5%. Attractive leisure-related perks and access benefits. Additional company benefits available. About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions. Ford & Stanley Genius Performance Performance coaching, training, and mental fitness. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy. Ref: Senior Leisure Operations Manager
GTC Recruitment
Newcastle Upon Tyne, Tyne And Wear
Hybrid Working Blackpool or Newcastle (60% onsite) Initial 2-Month Contract Up to £700 per day (Inside IR35) Active SC Clearance Required The Opportunity We are looking for an experienced Senior Infrastructure Engineer with deep expertise in Oracle Cloud Infrastructure (OCI) and Exadata to join a large-scale enterprise data platform environment. This is an opportunity to work within a highly skilled infrastructure team supporting mission-critical services, delivering cloud-based database solutions, driving automation initiatives, and providing technical leadership across complex Oracle environments. The role requires a hands-on engineer who can balance strategic technical input with day-to-day operational delivery, supporting both ongoing platform development and business-as-usual activities. What You'll Be Doing Leading the design, implementation and support of enterprise infrastructure services. Providing expert technical guidance across Oracle database and cloud technologies. Supporting and enhancing mission-critical Oracle platforms. Acting as a senior escalation point for complex technical issues and major incidents. Working closely with senior stakeholders to influence infrastructure strategy and roadmap planning. Mentoring engineers and helping develop technical capability across the wider team. Driving automation through Infrastructure as Code and configuration management tools. Supporting migration, upgrade and modernisation initiatives. Ensuring infrastructure services meet security, resilience and compliance requirements. Essential Skills & Experience Oracle & Database Technologies Strong recent experience with Oracle Cloud Infrastructure (OCI). Oracle RAC administration and support. Oracle Data Guard configuration and management. RMAN Backup and Recovery. Oracle RDBMS experience from 11.2 through to 23ai. Oracle Enterprise Manager (OEM) and OCI Database Management. Patching and upgrade experience. Experience supporting highly available, business-critical database environments. Exadata Hands-on Exadata administration and configuration experience. OCI Base Database and Exadata deployment experience. Cloud & Automation Strong Oracle Cloud Infrastructure (OCI) knowledge. AWS experience. Terraform development and troubleshooting. Ansible automation and support. Git version control and repository management. Security & Infrastructure Network segregation within cloud environments. Database and transport encryption technologies. Secure authentication implementation, including OIDC. Experience operating within secure and regulated environments. Migration & Data Platform Tooling Oracle Data Pump. Oracle GoldenGate. Oracle Zero Downtime Migration (ZDM). Migration testing across Oracle and cloud platforms. Operating Systems Linux administration. AIX experience. What We're Looking For You will be a technically strong infrastructure specialist with a proven track record of supporting and improving enterprise-scale Oracle environments. You'll be comfortable working across operational support, technical leadership and solution design while collaborating with engineers, stakeholders and suppliers. The ideal candidate will combine deep Oracle expertise with strong cloud, automation and infrastructure engineering skills, bringing valuable experience that supports both immediate delivery needs and longer-term platform development. Requirements Active SC Clearance is essential. Ability to work onsite in Blackpool or Newcastle approximately 60% of the time. Available for an initial 2-month contract engagement. Rate: Up to £700 per day (Inside IR35) plus approved travel and accommodation expenses where applicable. If you're an experienced OCI and Exadata specialist looking
Jun 18, 2026
Contractor
Hybrid Working Blackpool or Newcastle (60% onsite) Initial 2-Month Contract Up to £700 per day (Inside IR35) Active SC Clearance Required The Opportunity We are looking for an experienced Senior Infrastructure Engineer with deep expertise in Oracle Cloud Infrastructure (OCI) and Exadata to join a large-scale enterprise data platform environment. This is an opportunity to work within a highly skilled infrastructure team supporting mission-critical services, delivering cloud-based database solutions, driving automation initiatives, and providing technical leadership across complex Oracle environments. The role requires a hands-on engineer who can balance strategic technical input with day-to-day operational delivery, supporting both ongoing platform development and business-as-usual activities. What You'll Be Doing Leading the design, implementation and support of enterprise infrastructure services. Providing expert technical guidance across Oracle database and cloud technologies. Supporting and enhancing mission-critical Oracle platforms. Acting as a senior escalation point for complex technical issues and major incidents. Working closely with senior stakeholders to influence infrastructure strategy and roadmap planning. Mentoring engineers and helping develop technical capability across the wider team. Driving automation through Infrastructure as Code and configuration management tools. Supporting migration, upgrade and modernisation initiatives. Ensuring infrastructure services meet security, resilience and compliance requirements. Essential Skills & Experience Oracle & Database Technologies Strong recent experience with Oracle Cloud Infrastructure (OCI). Oracle RAC administration and support. Oracle Data Guard configuration and management. RMAN Backup and Recovery. Oracle RDBMS experience from 11.2 through to 23ai. Oracle Enterprise Manager (OEM) and OCI Database Management. Patching and upgrade experience. Experience supporting highly available, business-critical database environments. Exadata Hands-on Exadata administration and configuration experience. OCI Base Database and Exadata deployment experience. Cloud & Automation Strong Oracle Cloud Infrastructure (OCI) knowledge. AWS experience. Terraform development and troubleshooting. Ansible automation and support. Git version control and repository management. Security & Infrastructure Network segregation within cloud environments. Database and transport encryption technologies. Secure authentication implementation, including OIDC. Experience operating within secure and regulated environments. Migration & Data Platform Tooling Oracle Data Pump. Oracle GoldenGate. Oracle Zero Downtime Migration (ZDM). Migration testing across Oracle and cloud platforms. Operating Systems Linux administration. AIX experience. What We're Looking For You will be a technically strong infrastructure specialist with a proven track record of supporting and improving enterprise-scale Oracle environments. You'll be comfortable working across operational support, technical leadership and solution design while collaborating with engineers, stakeholders and suppliers. The ideal candidate will combine deep Oracle expertise with strong cloud, automation and infrastructure engineering skills, bringing valuable experience that supports both immediate delivery needs and longer-term platform development. Requirements Active SC Clearance is essential. Ability to work onsite in Blackpool or Newcastle approximately 60% of the time. Available for an initial 2-month contract engagement. Rate: Up to £700 per day (Inside IR35) plus approved travel and accommodation expenses where applicable. If you're an experienced OCI and Exadata specialist looking
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 18, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Senior Geophysiscts for a major offshore wind project in The United Kingdom Responsibilities The management and implementation of all consents and environmental requirements of the project. The delivery and ownership of the environmental works programme, inclusive of, but not limited to, surveys, licence/consent applications, pre-construction mitigations, monitoring of mitigations, watching briefs, and exclusion periods. The environmental auditing/inspection at the intervals and procedures contained within the Contractor's site-specific CEMP. The reporting of all environmental incidents. The compliance with the project environmental requirements, legislation and consents. Implementation and adherence of the DCO and associated plans, reporting and notifications. Adherence with its environmental management plan which must accord with the CEMO and implementation of requirements. Ensure lines of reporting are understood by personnel in conjunction to their roles and responsibilities. Ensure that any issues arising concerning consents are notified to the Project Management Team and Site Managers at the earliest opportunity. Environmental incidents and investigations are completed in accordance with relevant regulations and requirements.
Jun 18, 2026
Contractor
Senior Geophysiscts for a major offshore wind project in The United Kingdom Responsibilities The management and implementation of all consents and environmental requirements of the project. The delivery and ownership of the environmental works programme, inclusive of, but not limited to, surveys, licence/consent applications, pre-construction mitigations, monitoring of mitigations, watching briefs, and exclusion periods. The environmental auditing/inspection at the intervals and procedures contained within the Contractor's site-specific CEMP. The reporting of all environmental incidents. The compliance with the project environmental requirements, legislation and consents. Implementation and adherence of the DCO and associated plans, reporting and notifications. Adherence with its environmental management plan which must accord with the CEMO and implementation of requirements. Ensure lines of reporting are understood by personnel in conjunction to their roles and responsibilities. Ensure that any issues arising concerning consents are notified to the Project Management Team and Site Managers at the earliest opportunity. Environmental incidents and investigations are completed in accordance with relevant regulations and requirements.
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 18, 2026
Contractor
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Health and Safety Manager - Minimum Requirements Qualifications and Professional Membership Chartered Member of the Institution of Occupational Safety and Health (CMIOSH). NVQ Level 5 or 6 in Occupational Health and Safety (or equivalent qualification and/or relevant experience). National Examination Board in Occupational Safety and Health Construction Certificate and/or Diploma. Knowledge and Technical Expertise Detailed technical knowledge of UK health and safety legislation, regulations, standards, and industry guidance. Strong understanding and practical application of Construction (Design and Management) Regulations (CDM). Experience Minimum of 7 years' health and safety experience within the construction industry or a comparable sector, including significant CDM experience. Minimum of 3 years' experience in a Health and Safety Manager role. Proven experience working on major infrastructure, earthworks, civil engineering, rail, highways, fencing on large-scale construction projects. Experience managing multiple subcontractors and coordinating contractor interfaces. Demonstrated experience leading incident investigations and implementing effective corrective and preventive actions. Experience undertaking assurance activities, including site inspections, audits, and leadership safety tours. Experience analysing and presenting health and safety performance data, trends, and recommendations to senior management teams. Proven ability to provide leadership, guidance, and support to operational and functional teams. Additional Requirements Full UK driving licence. Strong communication, stakeholder management, and leadership skills. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Jun 17, 2026
Contractor
Health and Safety Manager - Minimum Requirements Qualifications and Professional Membership Chartered Member of the Institution of Occupational Safety and Health (CMIOSH). NVQ Level 5 or 6 in Occupational Health and Safety (or equivalent qualification and/or relevant experience). National Examination Board in Occupational Safety and Health Construction Certificate and/or Diploma. Knowledge and Technical Expertise Detailed technical knowledge of UK health and safety legislation, regulations, standards, and industry guidance. Strong understanding and practical application of Construction (Design and Management) Regulations (CDM). Experience Minimum of 7 years' health and safety experience within the construction industry or a comparable sector, including significant CDM experience. Minimum of 3 years' experience in a Health and Safety Manager role. Proven experience working on major infrastructure, earthworks, civil engineering, rail, highways, fencing on large-scale construction projects. Experience managing multiple subcontractors and coordinating contractor interfaces. Demonstrated experience leading incident investigations and implementing effective corrective and preventive actions. Experience undertaking assurance activities, including site inspections, audits, and leadership safety tours. Experience analysing and presenting health and safety performance data, trends, and recommendations to senior management teams. Proven ability to provide leadership, guidance, and support to operational and functional teams. Additional Requirements Full UK driving licence. Strong communication, stakeholder management, and leadership skills. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Senior HSE Advisor 48,000 - 50,000 Ayrshire Permanent Full Time Escape Recruitment is working with a well-established manufacturing organisation to recruit two Senior HSE Advisors for a large and complex operational site in Ayrshire. This is an excellent opportunity for experienced Health & Safety professionals who are looking to join a highly regulated manufacturing environment where safety, compliance and continuous improvement are at the heart of daily operations. Working as part of an established HSE team, you will provide practical support and guidance across the site, helping to maintain high standards of health, safety and environmental performance. Key Responsibilities: Conduct workplace inspections, audits and compliance monitoring activities Support managers with risk assessments and safe systems of work Investigate incidents, near misses and safety concerns, identifying root causes and corrective actions Assist with the development and maintenance of HSE management systems Deliver HSE training and awareness initiatives Monitor HSE performance data and produce reports and statistics Support environmental compliance activities Promote a positive and proactive safety culture across site What We're Looking For: Experience working within a manufacturing or industrial environment Strong knowledge of health and safety legislation Experience conducting audits, inspections and investigations Root cause analysis and risk assessment experience Knowledge of ISO 45001 and ISO 14001 management systems Excellent communication and stakeholder management skills NEBOSH Diploma, Degree or equivalent HSE qualification preferred Desirable Experience: High hazard manufacturing environments COMAH regulated sites Process safety awareness Major accident hazard environments This role would suit an experienced HSE Advisor or an HSE Manager seeking a hands-on advisory role within a large and established operation. To apply, please submit your CV today or contact Escape Recruitment for a confidential discussion.
Jun 17, 2026
Full time
Senior HSE Advisor 48,000 - 50,000 Ayrshire Permanent Full Time Escape Recruitment is working with a well-established manufacturing organisation to recruit two Senior HSE Advisors for a large and complex operational site in Ayrshire. This is an excellent opportunity for experienced Health & Safety professionals who are looking to join a highly regulated manufacturing environment where safety, compliance and continuous improvement are at the heart of daily operations. Working as part of an established HSE team, you will provide practical support and guidance across the site, helping to maintain high standards of health, safety and environmental performance. Key Responsibilities: Conduct workplace inspections, audits and compliance monitoring activities Support managers with risk assessments and safe systems of work Investigate incidents, near misses and safety concerns, identifying root causes and corrective actions Assist with the development and maintenance of HSE management systems Deliver HSE training and awareness initiatives Monitor HSE performance data and produce reports and statistics Support environmental compliance activities Promote a positive and proactive safety culture across site What We're Looking For: Experience working within a manufacturing or industrial environment Strong knowledge of health and safety legislation Experience conducting audits, inspections and investigations Root cause analysis and risk assessment experience Knowledge of ISO 45001 and ISO 14001 management systems Excellent communication and stakeholder management skills NEBOSH Diploma, Degree or equivalent HSE qualification preferred Desirable Experience: High hazard manufacturing environments COMAH regulated sites Process safety awareness Major accident hazard environments This role would suit an experienced HSE Advisor or an HSE Manager seeking a hands-on advisory role within a large and established operation. To apply, please submit your CV today or contact Escape Recruitment for a confidential discussion.
