GXO Logistics
Burton-on-trent, Staffordshire
Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you? Here at GXO, we are currently recruiting for a Central Planning Clerk (6 month FTC) to join our Branston team, supporting our customer, B&Q . In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, we'd love to hear from you. This is a full-time, permanent position, working any 5 from 7 shifts between 8:00-16:00, 10:00-18:00 & 13:00-21:00. Pay, benefits and more: We're looking to offer a salary of £25,061.40 (plus a 25% unsocial allowance for weekends and after 20:00 ) , and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts. What you'll do on a typical day: Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses Manage customer incident calls and emails from initial contact through to resolution Maintain accurate and up-to-date records, including designated spreadsheets and documentation. Rebook customer orders and provide updates via phone or text message Follow all operational procedures, reporting any incidents of non-compliance as required What you need to succeed at GXO: Previous customer service experience or NVQ Level 3 in Customer Service Strong communication skills, both written and verbal, with the ability to work in a busy environment A committed team player who is well organised and takes ownership of tasks High attention to detail with confident IT skills, including Microsoft Office Educated to GCSE level or equivalent We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you? Here at GXO, we are currently recruiting for a Central Planning Clerk (6 month FTC) to join our Branston team, supporting our customer, B&Q . In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, we'd love to hear from you. This is a full-time, permanent position, working any 5 from 7 shifts between 8:00-16:00, 10:00-18:00 & 13:00-21:00. Pay, benefits and more: We're looking to offer a salary of £25,061.40 (plus a 25% unsocial allowance for weekends and after 20:00 ) , and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts. What you'll do on a typical day: Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses Manage customer incident calls and emails from initial contact through to resolution Maintain accurate and up-to-date records, including designated spreadsheets and documentation. Rebook customer orders and provide updates via phone or text message Follow all operational procedures, reporting any incidents of non-compliance as required What you need to succeed at GXO: Previous customer service experience or NVQ Level 3 in Customer Service Strong communication skills, both written and verbal, with the ability to work in a busy environment A committed team player who is well organised and takes ownership of tasks High attention to detail with confident IT skills, including Microsoft Office Educated to GCSE level or equivalent We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement
Andy File Associates Ltd
City, Sheffield
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this position starting on a 3 months FTC initially. Our Facilities Management client is looking for a Helpdesk Scheduler / Planner to join them at their Head office in Sheffield. This role will start on an initial 3 months fixed term contract basis. The ideal candidate will have a Helpdesk Planner, Scheduler, or Facilities Management coordination role background. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description The Helpdesk Planner / Scheduler plays a key role in the coordination, scheduling, and administration of reactive and planned maintenance activities, ensuring efficient deployment of resources, high service delivery standards, accurate & timely system utilisation and excellent customer communication. Operate as the first point of contact for client service requests, managing incoming calls, emails, and system-generated requests in a professional and customer-focused manner. Log, raise, prioritise, and manage work orders through the CAFM system, ensuring accurate data capture and compliance with Service Level Agreements (SLAs). Plan, schedule, and coordinate reactive, planned, and preventative maintenance (PPM) tasks for engineers and subcontractors, optimising workloads, travel time, and resource allocation. Liaise with customers sites points of contact to agree timings and update PPM schedules to reflect agreed date and/or any changes to the original schedule. Monitor job progress and proactively re-plan schedules to manage emergencies, changing priorities, and operational challenges. Dispatch and allocate work to technicians via CAFM systems and telephone communication, ensuring clarity of job requirements and access arrangements. Track and manage job statuses, updating CAFM systems with real-time progress, completion notes, and subcontractor updates. Collate, produce, and distribute client reports generated from subcontractor results and CAFM data. Produce quotations, purchase orders, and invoices, supporting the commercial and operational functions of the business. Support accounts administration, including processing supplier invoices and reconciling timesheets to ensure accurate labour allocation. Process engineer timesheets through CAFM systems, ensuring correct job costing and payroll accuracy. Dispatch compliance certificates, inspection documentation, and O&M manuals to clients and internal stakeholders. Maintain accurate site data, asset registers, addresses, and contact records within CAFM and internal systems. Liaise closely with engineers, subcontractors, management teams, clients, and suppliers to ensure effective communication and service delivery. Arrange travel and accommodation for engineers, subcontractors, and management staff as required. Prepare Compliance Certification & Documentation for internal audits and ISO compliance, ensuring processes meet regulatory and quality standards. Support Health & Safety compliance by liaising with internal forums, HR, and Learning & Development teams. Organise, manage, and store both digital and physical documentation in line with company policies and data protection regulations. Personal Specification Previous experience in a Helpdesk, Planner, Scheduler, or Facilities Management coordination role is desirable. Background in Facilities Management, Building Services, Engineering, or Construction advantageous. Strong IT literacy, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and CAFM systems such as Joblogic, Maximo, Easybuild, or similar. Experience in work order management, scheduling, and resource planning. Familiarity with SLAs, KPIs, PPM scheduling, and compliance requirements. Strong organisational and multitasking skills, with the ability to prioritise workloads in a fast-paced environment. Excellent attention to detail and commitment to accuracy. Strong written and verbal communication skills with a confident telephone manner. Proactive, adaptable, and capable of working independently using own initiative. Strong customer service ethos with the ability to build effective working relationships. Ability to remain calm under pressure and manage high volumes of reactive requests. Key Performance Indicators Helpdesk Performance & SLA Compliance Accurate logging, prioritisation, scheduling, and completion of work orders within agreed SLAs. Planning & Resource Efficiency Effective allocation of engineers and subcontractors to optimise productivity and reduce downtime. Customer Satisfaction Delivering consistently high standards of communication, responsiveness, and service quality. System Accuracy & Reporting Maintaining accurate CAFM records, compliance documentation, and operational reporting. Continuous Improvement Actively contributing to service improvement, efficiency gains, and best practice development. Teamwork & Communication Demonstrating effective collaboration across departments and contributing positively to team objectives. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this position starting on a 3 months FTC initially. Our Facilities Management client is looking for a Helpdesk Scheduler / Planner to join them at their Head office in Sheffield. This role will start on an initial 3 months fixed term contract basis. The ideal candidate will have a Helpdesk Planner, Scheduler, or Facilities Management coordination role background. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description The Helpdesk Planner / Scheduler plays a key role in the coordination, scheduling, and administration of reactive and planned maintenance activities, ensuring efficient deployment of resources, high service delivery standards, accurate & timely system utilisation and excellent customer communication. Operate as the first point of contact for client service requests, managing incoming calls, emails, and system-generated requests in a professional and customer-focused manner. Log, raise, prioritise, and manage work orders through the CAFM system, ensuring accurate data capture and compliance with Service Level Agreements (SLAs). Plan, schedule, and coordinate reactive, planned, and preventative maintenance (PPM) tasks for engineers and subcontractors, optimising workloads, travel time, and resource allocation. Liaise with customers sites points of contact to agree timings and update PPM schedules to reflect agreed date and/or any changes to the original schedule. Monitor job progress and proactively re-plan schedules to manage emergencies, changing priorities, and operational challenges. Dispatch and allocate work to technicians via CAFM systems and telephone communication, ensuring clarity of job requirements and access arrangements. Track and manage job statuses, updating CAFM systems with real-time progress, completion notes, and subcontractor updates. Collate, produce, and distribute client reports generated from subcontractor results and CAFM data. Produce quotations, purchase orders, and invoices, supporting the commercial and operational functions of the business. Support accounts administration, including processing supplier invoices and reconciling timesheets to ensure accurate labour allocation. Process engineer timesheets through CAFM systems, ensuring correct job costing and payroll accuracy. Dispatch compliance certificates, inspection documentation, and O&M manuals to clients and internal stakeholders. Maintain accurate site data, asset registers, addresses, and contact records within CAFM and internal systems. Liaise closely with engineers, subcontractors, management teams, clients, and suppliers to ensure effective communication and service delivery. Arrange travel and accommodation for engineers, subcontractors, and management staff as required. Prepare Compliance Certification & Documentation for internal audits and ISO compliance, ensuring processes meet regulatory and quality standards. Support Health & Safety compliance by liaising with internal forums, HR, and Learning & Development teams. Organise, manage, and store both digital and physical documentation in line with company policies and data protection regulations. Personal Specification Previous experience in a Helpdesk, Planner, Scheduler, or Facilities Management coordination role is desirable. Background in Facilities Management, Building Services, Engineering, or Construction advantageous. Strong IT literacy, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and CAFM systems such as Joblogic, Maximo, Easybuild, or similar. Experience in work order management, scheduling, and resource planning. Familiarity with SLAs, KPIs, PPM scheduling, and compliance requirements. Strong organisational and multitasking skills, with the ability to prioritise workloads in a fast-paced environment. Excellent attention to detail and commitment to accuracy. Strong written and verbal communication skills with a confident telephone manner. Proactive, adaptable, and capable of working independently using own initiative. Strong customer service ethos with the ability to build effective working relationships. Ability to remain calm under pressure and manage high volumes of reactive requests. Key Performance Indicators Helpdesk Performance & SLA Compliance Accurate logging, prioritisation, scheduling, and completion of work orders within agreed SLAs. Planning & Resource Efficiency Effective allocation of engineers and subcontractors to optimise productivity and reduce downtime. Customer Satisfaction Delivering consistently high standards of communication, responsiveness, and service quality. System Accuracy & Reporting Maintaining accurate CAFM records, compliance documentation, and operational reporting. Continuous Improvement Actively contributing to service improvement, efficiency gains, and best practice development. Teamwork & Communication Demonstrating effective collaboration across departments and contributing positively to team objectives. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
