49 jobs found

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Third Party Claims Handler to manage complex third-party vehicle and property damage claims, including high-value files and liability disputes. If you have a strong background in third-party or credit hire claims and want to take the next step with a forward-thinking, supportive company, we'd love to hear from you. What you'll be doing: - Manage all aspects of third-party vehicle and property damage claims, including investigation, negotiation and resolution. - Handle complex and high-value files, including those with liability disputes. - Assess and manage credit hire claims - validation, negotiation and challenging excessive hire charges. - Lead liability investigations, working across departments and with external parties. - Liaise confidently with solicitors, insurers and accident management companies. - Identify and escalate potential fraud, and support the wider team with technical guidance. What you'll need: - A minimum of 2 years' motor/third-party claims experience (required for the upper end of the salary range). - Strong credit hire and liability-investigation knowledge. - Excellent negotiation, communication and relationship-building skills. - High attention to detail and a confident systems user. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Holds, or is working towards, the CII Certificate (fully funded). What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Motor Claims Handler to take ownership of more complex First Notification of Loss (FNOL) and accidental damage claims, and to help raise the bar across the team. If you have solid motor claims experience and want a new challenge with a company that rewards achievement and fully funds your professional development, this could be the role for you. What you'll be doing: - Manage a varied caseload of FNOL and accidental damage claims independently, from notification through to resolution. - Handle higher-value and more complex files with confidence. - Act as the main point of contact for policyholders and brokers, setting the standard for service. - Support and mentor less experienced colleagues, sharing best practice. - Identify, investigate and escalate suspicious activity or potential fraud. - Ensure full compliance with internal policies and regulatory requirements. What you'll need: - A minimum of 2 years' motor claims experience (required for the upper end of the salary range). - Proven ability to manage a caseload independently and resolve complex claims. - Excellent communication, negotiation and relationship-building skills. - Strong attention to detail and a confident systems user. - GCSEs (or equivalent) at grade C/4 or above in English and Maths. - Holds, or is working towards, the CII Certificate (fully funded). What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation. - Annual salary reviews and a recognition bonus of up to GBP300. - 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping. - Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve. - Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer. - Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling. - Contributory pension and a GBP1,000 refer-a-friend bonus. - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme. - Active sports & social club and on-site Mental Health First Aiders. - A Living Wage and Living Hours employer, and Disability Confident Committed. To apply, send your CV and we'll be in touch to talk through the next steps.

Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+ , and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows using AI Define claims handling standards across auto, property, liability, travel, renters, and other products Own governance for complex, high-risk, litigated, or precedent-setting claims Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers Raise the technical bar across the organization Create coaching systems, calibration frameworks, and technical training Act as the senior claims expert in customer and partner meetings Support launches, audits, escalations, and strategic insurer discussions Person Specification: 6+ years of claims experience Deep technical claims expertise across auto, property, and liability Experience working in a startup or a scale up is advantageous Previously managed Team Leads and Claims Managers Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes This is a full time Permanent position offering an annual salary of up to 150,000 + 15% + Equity as well as very attractive company benefits. Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops

We have an exciting opportunity for an Account Handler with at least 3-4 years solid commercial lines broking experience, to work in the heart of the City, which will give you the opportunity to develop your knowledge working with Corporate sized businesses with complex needs and exciting opportunities, working for a fast growing broker who are growing at an impressive rate. You will get to work on a broad range of products including Commercial Combined, Professional Indemnity, Motor Fleet, Liability, Cyber, Financial Institutions & FinTech, PA/Travel, Property Owners, Technology, Contractors All Risk, Marine, Retail, Design and Construct, Manufacturing, Trade Credit, Hospitality & Leisure and more, and look after an Account Executive whose book of business has a slight edge towards financial lines products with lots of media and Tech clients. The commercial policies this firm deal with include a variety of different trades, but will all stem from mid-market and Corporate clients, with premiums starting from circa £2,000 up to £2,000,000. The right candidate will be given full assistance to settle into the company culture and will work closely with senior members of the established Commercial Department, attending regular client and insurer meetings, becoming an integral part of the servicing team. They are looking for an ambitious, hard-working individual that puts the client at the centre of their day-to-day work and is looking for more exposure within the Insurance Industry. If you are looking to enhance your career, this is the right place for you. You will be working closely with Account Execs and Directors in the Commercial Department on the company s VIP Corporate clients with premiums starting at £100k+, dealing with the administration of clients insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments and quotations. You will also get to handle a number of accounts yourself here too. Full support will be given to the right candidate, for you to meet your own career aspirations, including but not limited to CII Exam funding To be considered you must have a minimum of 3-4 years experience dealing with commercial lines, and this must include experience handling PI and D&O. You will also ideally have at least intermediate knowledge of Acturis. Salary on offer is £48-£55k, based in London 3 days a week (Tuesday, Wednesday and Thursday) with the rest being able to be worked remotely. Office hours are Monday to Friday 9am to 5pm, with occasional out of hours hospitality and entertainment events. They also offer Performance-based incentives, Pension, Death in Service, Private Healthcare, 25 Days Annual Leave, High Street Retailer Discount Scheme, Employee Assistance support telephone lines as well as ongoing training and CPD opportunities to enhance your skills, including support for professional qualifications Commission free insurance products including home, motor and travel insurance are also available. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.

Are you an experienced Commercial Account Handler looking for more than just another servicing role?This is an opportunity to join a well-established independent insurance broker where your expertise will be valued, your contribution recognised, and your career development genuinely supported. Working closely with Directors and Account Executives, you'll play a key role in managing a diverse portfolio of commercial clients, gaining exposure to a broad range of industries, complex risks, and senior decision-makers. Whether you're looking to further develop your technical expertise, take on greater responsibility, or position yourself for future progression, this role offers the platform to do so within a collaborative and supportive environment. With a flat management structure and direct access to senior leadership, you'll have the opportunity to make an impact, contribute ideas, and be part of a business that continues to invest in its people as it grows. What's in it for you? Salary up to £60,000 depending on experience Join a respected independent broker with an excellent market reputation Work with a varied portfolio of commercial clients across multiple sectors Greater exposure to complex risks and senior stakeholders Clear opportunities for career development and progression Ongoing professional and technical support Collaborative team culture where your contribution is recognised Pension scheme 20 days holiday increasing to 25 days with service, plus Bank Holidays Convenient Finchley location with local parking and transport links Monday to Friday, 9:00am - 5:30pm The Role You'll work closely with Account Executives and Directors to deliver an exceptional service to clients, taking ownership of key servicing activities and helping to maintain long-term client relationships. Key responsibilities include: Managing renewals, mid-term adjustments and policy administration Building and maintaining strong client relationships Supporting Account Executives on complex commercial insurance programmes Analysing client requirements and identifying suitable insurance solutions Ensuring accurate policy documentation and compliance standards Providing technical support and guidance where required Delivering a consistently high standard of customer service About You We're keen to speak with individuals who have: Experience as a Commercial Account Handler within an insurance brokerage Strong technical knowledge across commercial insurance products Experience managing multi-line commercial insurance programmes Excellent communication and relationship-building skills Strong attention to detail and organisational skills A proactive, team-oriented approach Desirable: Experience using Acturis CII qualifications or progress towards professional studies Ready for the next step? If you're looking for a role where you'll gain greater exposure, broaden your experience, and be part of a successful independent broker that genuinely values its people, we'd love to hear from you.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Job Ref: AS/75318/GM Package: Negotiable + Bonus + Benefits Location: London, UK Job Type: Senior Tax Consultant, UK / US Dual Handler Languages: English (essential) Position Type: Permanent Hours: Full-time Contact Name: Andy Shaw Contact Company: JAM Global Mobility Recruitment The Background This leading company is looking for a UK/US Dual Handler to strengthen their team in London. Applicants with previous experience dealing with High Net Worth Individuals who have dual reporting needs in both the UK and US would be ideal. The Role The US/UK Senior Tax Consultant will be responsible for but not limited to the following: - Caring for your own national and international client portfolio in UK / US taxation; - Maintaining strong industry knowledge including keeping up to date with any relevant changes to the law and the latest trends; - Carrying out client satisfaction surveys to ensure high standards are maintained; - Assisting with the service delivery of technology tools; The Person: The successful candidate will have previous experience of dealing with both UK /US individual tax and the associated issues. Applicants will be educated to degree level (or equivalent); any additional tax qualifications would be desirable but are not essential.

A leading multinational insurance broker are looking to add a, Senior Commercial Account Handler to their team. A company that believe in providing an unrivalled level of service to all their clients, as well as offering market leading routes for progression for their colleagues. When you become part of their team, your commitment will be rewarded with a market leading salary and competitive benefi click apply for full job details

We are working with a well-established and highly regarded independent firm of Chartered Accountants based in Hampshire, seeking to appoint a Tax Senior to join their growing team. This firm is recognised as one of the region's leading business advisory practices, offering a breadth of services to a diverse client base ranging from owner-managed businesses through to larger corporate organisations. With a strong reputation for delivering proactive, commercially focused advice, the firm operates with a collaborative and forward-thinking culture, combining the technical expertise of a larger practice with a personalised, client-focused approach. The team provides a comprehensive suite of services including personal and corporate tax planning, audit, corporate finance, payroll and wider business advisory solutions. This ensures employees gain exposure to a broad client portfolio and have the opportunity to contribute to strategic, value-added work rather than purely compliance-driven tasks. The firm places a strong emphasis on professional development, encouraging continuous learning and offering clear progression pathways within a supportive and approachable environment. What will the Tax Senior role involve? Managing a portfolio of personal tax clients, ensuring all compliance work is completed accurately and in line with HMRC requirements Supporting with more complex tax planning assignments, working closely with senior colleagues to deliver tailored advice Building and maintaining strong client relationships, acting as a key point of contact and providing proactive guidance Reviewing work completed by junior team members and supporting their development Ensuring deadlines are met across multiple assignments and contributing to process improvements within the team Suitable Candidate for the Tax Senior vacancy: Proven experience within a professional practice environment, with a strong focus on personal tax ATT or CTA qualified, or part-qualified Strong technical knowledge combined with the ability to communicate effectively with clients A proactive and commercially minded approach, keen to add value beyond compliance Well organised, detail-oriented and capable of managing a varied workload Additional benefits and information for the Tax Senior vacancy : Salary dependent on experience Study support and ongoing professional development opportunities Flexible and hybrid working arrangements Competitive holiday allowance and pension scheme Performance-related bonus CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and does not discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst all applications are considered, regrettably, it may not be possible to respond individually to all applications received.

If you are an experienced Claims Handler or Insurance Coordinator who is ready for more autonomy, this is your next career step. This job is not just to process paperwork. It requires an ambitious coordinator to take ownership of the internal claims framework, dive into data to mitigate risks, and help shape the broader insurance strategy. Working closely with the Finance team, you ll act as the key link between internal divisions, brokers, and external insurers, giving you direct exposure to high-level governance and leadership reporting from day one. What you'll be doing: Claims Ownership: Manage the end-to-end internal claims process across all divisions, ensuring efficient, customer-focused resolutions. Risk & Trend Analysis: Maintain comprehensive records of claims history, analysing data to spot significant trends, and helping produce insight reports. The Renewal Process: Support quarterly updates and work closely with Senior Partners on the annual insurance premium renewal, proactively identifying opportunities to optimise cover. Business Collaboration: Establish a collaborative approach to risk across the business, providing advice and delivering training materials to build risk awareness. Customer Insights: Administer customer satisfaction surveys and support key project tasks to continually improve our service. What you need: Insurance Foundation: Proven experience identifying and mitigating potential risks in insurance matters, alongside exposure to renewal or procurement exercises. Analytical Capabilities: Strong analytical skills - you should enjoy digging into data, identifying trends, and turning complex information into clear conclusions. Communication & Influence: Excellent communication skills to collaborate effectively with internal stakeholders and confidently challenge external brokers when needed. Organisation: Self-motivated, with great attention to detail and the ability to work under pressure to meet key deadlines. Tech Savvy: Proficient in Microsoft Office (specifically Excel and Word) for data management and reporting. Ideally you will also have experience within the Housing sector and hold a relevant professional qualification (ACII) or currently working towards one. Why you'll love this job: Hybrid Working: 3 days at the Chatham office with free onsite parking, and the rest of the time working from home. Financial Rewards: Performance-based annual bonus and up to 6% matched pension. Work-Life Balance: 28 days holiday (plus bank holidays), buy/sell leave options, and enhanced family leave. Professional Growth: True investment in your career, ongoing CPD, and regular learning opportunities. Fantastic Perks: Access to two holiday homes in Norfolk and Dorset, free parking, and a cycle to work scheme. Market Match Salary: £34,806 If you're a high-performing, senior claims handler or coordinator who has hit their ceiling in a high-volume insurance broker or a massive corporate claims team, and you're hungry for more - then apply today!

Join a forward-thinking practice in Southampton, Hampshire. This organisation is recognised for its collaborative culture, innovative approach, and commitment to professional development. As they continue to achieve sustainable growth, they are seeking a Senior Client Manager to play a pivotal role in strengthening client relationships and delivering tailored financial solutions. The company offers a supportive environment, competitive salary, flexible working arrangements, and ongoing career progression opportunities. What will the Senior Client Manager role involve? Developing and maintaining strong relationships with high-value clients, offering strategic financial guidance Leading client engagement initiatives to identify opportunities and deliver exceptional service Collaborating closely with the broader team to ensure client needs are met and exceeded Contributing to the development of client-focused strategies that support business growth Upholding high standards of compliance and service quality within a varied client portfolio Suitable Candidate for the Senior Client Manager vacancy: Proven experience in client relationship management within a practice environment Strong communication and interpersonal skills, with the ability to influence and build trust A proactive approach towards problem-solving and strategic thinking Demonstrated leadership qualities and a desire to contribute to team success Ambitious mindset with a focus on continuous professional development Additional benefits and information for the role of Senior Client Manager: Opportunities for professional development and qualification sponsorship Flexible working arrangements to support work-life balance A comprehensive benefits package, including pension and healthcare options Supportive and inclusive work environment encouraging innovation Salary will be dependent on experience CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.

Claims Manager - Bristol (Full Time) (Award-winning firm - Competitive Salary) Role Overview A senior leadership opportunity within an award-winning organisation, overseeing a high-performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists. You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market-leading delegated authority claims service. The position is based in Bristol. Key Responsibilities Strategic team leadership - driving performance, capability and engagement across a multi-level claims team. Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions-focused approach. Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks. Technical governance - overseeing file quality, technical accuracy and adherence to best practice. Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams. Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department. Risk and trend analysis - identifying emerging issues and escalating insights to senior leadership and insurer clients. Stakeholder engagement - preparing for and chairing key meetings, representing the claims function with professionalism and authority. Continuous improvement - evaluating and enhancing processes, procedures and operational workflows. Experience & Expertise Extensive technical claims experience, ideally within professional indemnity or complex commercial lines. Strong understanding of relevant legislation, policy wordings and claims methodologies. Proven leadership experience, with the ability to inspire, develop and manage a multi-disciplinary team. Demonstrated success in building and maintaining insurer and stakeholder relationships. Commercially astute, with the ability to balance technical rigour with operational efficiency. A collaborative, inclusive leadership style aligned with a high-performance culture. Why This Role Stands Out Join an award-winning, nationally recognised firm with a strong reputation in insurance and claims. Lead a growing team with genuine influence over culture, performance and future strategy. Benefit from a very competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development. Please click on apply or call Lucy at Pertemps Bristol for a confidential chat about the role.

SENIOR COMMERCIAL INSURANCE BROKER LEEDS CENTRAL HYBRID (3 DAYS OFFICE / 2 HOME) UP TO 50,000 + BENEFITS + BONUS THE OPPORTUNITY: I'm currently working with a highly successful and expanding UK Broker Network that is investing heavily in the growth of its Commercial Insurance division. As the team continues to grow, they're looking to connect with talented insurance professionals at various stages of their careers. Whether you're an experienced Commercial Insurance Broker, Account Handler or Senior Account Handler, or have a background within the Commercial Insurance sector generally, this business offers excellent support, ongoing professional development, and clear progression opportunities. If you're considering a move and looking for a company where you can build a long-term career, this could be an excellent opportunity to take the next step THE SENIOR COMMERCIAL INSURANCE BROKER ROLE As part of the Commercial Broking team, you'll play a key role in supporting the placement and ongoing management of a diverse portfolio of commercial clients. Working closely with brokers, insurers, and underwriters, you'll help deliver tailored insurance solutions while ensuring exceptional service throughout the client journey. Key Senior Commercial Inurance Broker responsibilities include: Managing policy renewals, mid-term adjustments, and new business administration across a varied commercial portfolio. Supporting brokers with market submissions, quotations, and placement activity, ensuring opportunities are progressed efficiently and effectively. Building and maintaining strong relationships with insurers and underwriters to secure competitive terms and maximise client outcomes. Maintaining accurate records and ensuring all client and market information is updated in line with regulatory and company standards. Supporting the placement of a wide range of commercial risks, utilising access to both regional and London Market insurers where appropriate. WHAT WE'RE LOOKING FOR: Minimum of 6 years experience as Senior Commercial Insurance Broker, Senior Account Handler, or similar is welcomed but would need to have experience in a national brokerage Strong administrative skills with excellent attention to detail Proactive and self-motivated, with the ability to effectively manage multiple tasks and priorities, Clear communicator with a client-focused approach Technically trained and competent to be independent Professional CII qualification (ACII preferred) BENEFITS: Salary up to 50,000 DOE, with hybrid working Friendly and supportive team who have sociable outings Opportunities to develop a long term career with the business Private Health Insurance 25 Days holiday (+ additional day of for birthday) Cycle to work scheme, Free gym onsite to use + yoga classes available TO APPLY: Please send your CV for the Senior Commercial Insurance Broker position via the advert. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Senior Pensions Complaints Handler Liverpool City Centre (Hybrid - 1 day from home after training) Salary: Up to 35,000 (depending on experience) + annual bonus Monday to Friday, 9:00am - 5:00pm (flexible start and finish times) The Opportunity We're looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool. This is a fantastic opportunity for someone with a strong background in financial services complaints , particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers. You'll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service. Key Responsibilities Manage a caseload of pensions-related complaints from receipt through to final response Investigate complex issues thoroughly, reviewing policy, process, and regulatory considerations Draft clear and compliant final response letters in line with FCA requirements Liaise with internal teams, advisers, and customers to gather relevant information Ensure all complaints are handled within FCA DISP rules and internal SLAs Identify root causes and trends, contributing to continuous improvement initiatives Support escalated cases, including those referred to the Financial Ombudsman Service (FOS) Maintain accurate documentation and audit trails throughout the complaints process About You Minimum 5 years' experience handling financial services complaints , ideally within pensions Strong understanding of FCA regulations (DISP) and complaints handling procedures Solid knowledge of pension products, legislation, and administration processes Experience dealing with complex or escalated complaints cases Excellent written communication skills, particularly in drafting formal responses Strong analytical skills with the ability to assess evidence and make fair decisions High attention to detail and ability to manage multiple cases effectively What's on Offer Salary up to 35,000 depending on experience Annual bonus scheme Hybrid working (1 day from home after training) 35-hour working week with flexible start and finish times 25 days holiday plus bank holidays Central Liverpool location with excellent transport links Supportive, professional working environment Ongoing development and progression opportunities Regular social events and additional benefits Sick pay (following qualifying period) Why Apply? This is an opportunity to move into a specialist, senior-level complaints role , where your expertise will be valued and you'll have real impact on customer outcomes and business improvement. If you're interested, please send your CV to: (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent. If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters - Act as a technical referral point and support coaching of less experienced colleagues - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives What you'll bring: - Substantial experience in technical motor recovery claims, including complex settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Strong knowledge of FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - CII Certificate held or in progress preferred - completion supported What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.

We have a genuinely exciting role here for you if you have 5 years plus commercial insurance broking experience and looking for the next step in your career, which would possibly suit an experienced Account Handler looking to make the move to an Exec role. Working for a super forward thinking firm in City, which will give you the opportunity to develop your knowledge working with mid market to Corporate sized businesses with complex needs, with a growth focused broker. They have a book of business currently standing at £450k income, which they need you to take over, manage and grow. This is a key role for them too, as you will be looking after some key clients. You will report into the Account Director here, and have a very strong Account Handler looking after you, to make sure you have all the back office broking support you need. The book of business itself is Professional Indemnity led business, made up of a lot of Fin Tech and Financial Services clients. They are looking for an ambitious, hard-working individual that puts the client at the centre of their day-to-day work and is perhaps looking to work with some bigger clients. If you are looking to enhance your career, this is the right place for you. Full support will be given to the right candidate, for you to meet your own career aspirations, including but not limited to CII Exam funding To be considered you must have a minimum of 5 years experience dealing with commercial lines in a sales focused role. They will also consider a Senior Commercial Account handler too, if you are looking for a next step in your career. You also must have good technical knowledge of PI and D&O lines of business, with a good understanding of insurer markets and placement You will also ideally have at least an intermediate knowledge of Acturis. Salary on offer is £50-70k, plus bonuses, with 33% commission on all retained income over £1,500 and the same for new business income which is self generated. This will be based in their London office (which is near Bank Tube Station) 3 days a week (Tuesday, Wednesday and Thursday) with the rest being able to be worked remotely. Office hours are Monday to Friday 9am to 5pm, with occasional out of hours hospitality and entertainment events. They also offer Performance-based incentives, Pension, Death in Service, Private Healthcare, 25 Days Annual Leave, High Street Retailer Discount Scheme, Employee Assistance support telephone lines as well as ongoing training and CPD opportunities to enhance your skills, including support for professional qualifications. The office also provides free gym access and pilates classes. Commission free insurance products including home, motor and travel insurance are also available. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.

Commercial Account Manager Salary: £40-50k + Bonus + Excellent Benefits Location: London (City) with Hybrid Working Available Are you an experienced Commercial Account Handler looking for something more than a traditional servicing role? Do you enjoy the technical side of commercial insurance but want greater involvement with clients, relationship management and becoming a trusted adviser to businesses? If so, this could be the perfect next step in your career. We're working with a growing and highly respected insurance broker that is looking to appoint a Commercial Account Manager to join its expanding Commercial Division. This is a unique opportunity that sits between a Commercial Account Handler and an Account Executive role, offering the best of both worlds. You'll continue to utilise your technical insurance knowledge whilst gaining greater exposure to client-facing responsibilities, helping businesses navigate their insurance programmes and becoming a key point of contact for a portfolio of clients. The Opportunity You'll be responsible for managing and servicing a varied portfolio of commercial clients, ensuring they receive a first-class service throughout the year. Your responsibilities will include: Managing renewals from start to finish Negotiating terms and premiums with insurers Arranging and amending cover Handling client queries and claims support Providing technical insurance advice and guidance Attending client meetings and renewal presentations Developing strong relationships with business owners and decision-makers Supporting complex placements alongside senior colleagues Identifying opportunities to strengthen and broaden client relationships This is an excellent opportunity for someone who wants to move closer to an Account Executive position without the pressure of a heavily sales-focused new business role. About You We're keen to speak with experienced Commercial Insurance professionals who have a strong technical grounding and enjoy building relationships with clients. You may currently be working as a: Commercial Account Handler Senior Account Handler Client Manager Commercial Insurance Broker Account Manager To be successful, you'll ideally have: Several years' experience managing commercial insurance clients Strong knowledge across a range of commercial insurance products Experience dealing directly with insurers and clients Excellent communication and relationship-building skills Confidence attending client meetings and discussing insurance requirements A proactive and consultative approach to client service Exposure to products such as Commercial Combined, Property, Liability, Motor Fleet, Construction, Cyber and Professional Indemnity would be highly advantageous. What's in it for You? A genuine career development opportunity Pension, death in service, Private Healthcare, 25 days leave + BH's, Free gym access, free pilates classes, commission free insurance products for Home, Motor and Travel Insurance. The chance to bridge the gap between Account Handling and Account Executive responsibilities A supportive and collaborative environment Exposure to a broad and varied client portfolio Hybrid working (Monday and Friday from home) Long-term progression as the business continues to grow If you're looking for a role that offers more client interaction, greater responsibility and a clear path for future development, we'd love to hear from you. For a confidential discussion and full details, apply today or contact Kieran at CKB Recruitment.

Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry The ability to deal with challenging customers and third-party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.