4Recruitment Services are seeking a Housing Neighbourhood Officer for our client based in Slough. As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. To support Senior Neighbourhood officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area. All Aspects of Tenancy Management Estate management Viewings, new tenancy visits and tenancy sign ups Tenancy Audit and fraud prevention Early rent arrears support Requesting responsive maintenance Addressing anti-social behaviour Providing a tenancy sustainment service The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives. DUTIES AND RESPONSIBILITIES INCLUDE: To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents. Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. Raising of Purchase Orders and ensuring invoices are checked and paid. Provide administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court to; Provide administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed. Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within the statutory timescales. Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database. Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter. ESSENTIAL REQUIREMENTS INCLUDE: Basic knowledge of role of social housing. Comprehensive understanding of Neighbourhood Services objectives. Awareness and understanding of Housing Regulation and Consumer Standards. NVQ Level 3/A level education (preferably in Business/ Administration or similar) or equivalent. A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact Chelsey on (phone number removed) or email (url removed)
Jun 11, 2026
Contractor
4Recruitment Services are seeking a Housing Neighbourhood Officer for our client based in Slough. As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. To support Senior Neighbourhood officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area. All Aspects of Tenancy Management Estate management Viewings, new tenancy visits and tenancy sign ups Tenancy Audit and fraud prevention Early rent arrears support Requesting responsive maintenance Addressing anti-social behaviour Providing a tenancy sustainment service The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives. DUTIES AND RESPONSIBILITIES INCLUDE: To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents. Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. Raising of Purchase Orders and ensuring invoices are checked and paid. Provide administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court to; Provide administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed. Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within the statutory timescales. Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database. Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter. ESSENTIAL REQUIREMENTS INCLUDE: Basic knowledge of role of social housing. Comprehensive understanding of Neighbourhood Services objectives. Awareness and understanding of Housing Regulation and Consumer Standards. NVQ Level 3/A level education (preferably in Business/ Administration or similar) or equivalent. A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact Chelsey on (phone number removed) or email (url removed)
Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 11, 2026
Full time
Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
KEY RESPONSIBILITIES Customer Service Provide excellent customer service to residents, prospective tenants, contractors and visitors Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed Organise, promote and conduct resident events to promote community and drive resident engagement within the building Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot Share communications via the Marketing Team to keep residents informed and react to changing circumstances Sales Lead the implementation of sales strategies with the support of the Property Manager Support the Property Manager with external stakeholder management such as key universities and language schools Maintain a thorough understanding of current competition and market conditions Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light Ensure mystery shopping feedback is acted on Ensure all enquiries are recorded and responded to in a professional and timely manner Ensure move-ins are well-managed and aligned with our customer promise Effectively execute the arrears process, conducting conversations and navigating complex accounts Keep property management software updated promptly, ensuring data is accurate and handled with care Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure Support the Property Manager with generating reports on key operational metrics Support the Finance team with processing key property accounts in line with correct internal guidelines Team Management and Development Deputise for the Property Manager in their absence Support new team members through training, guidance and mentorship Assist with interviewing candidates and collating new starter documents Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes Monitor the team rota to ensure appropriate cover for the building Contribute to a positive team spirit, working in line with company values and encouraging others to do the same Encourage and motivate team members to act as true ambassadors of the building and the business Role model collaboration with colleagues and key stakeholders across the business Facilities Management & Building Compliance Comply with Fire and Health & Safety policies and statutory regulations Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner Support the Property Manager with the management of the property turnaround process at end of tenancy Provide day-to-day assistance with management of reactive maintenance issues and compliance checks Monitor planned preventative and reactive maintenance using the facilities management software platform Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services Identify and share opportunities for financial savings and efficiencies Provide out of hours support when required Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager QUALIFICATIONS & EXPERIENCE Essential Demonstrates core traits of honesty, integrity and intelligence Proven track record of working in a residential building Demonstrable experience delivering strong results against sales targets Excellent customer relationship skills and attention to detail Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office Strong team player with a willingness to support others A positive, can-do attitude with a desire to achieve outstanding results Ability to work independently Ability to deal with sensitive information and maintain confidentiality at all times Ability to work weekends and public holidays in line with the rota Ability to provide out of hours support for urgent issues affecting the building or residents
Jun 11, 2026
Full time
KEY RESPONSIBILITIES Customer Service Provide excellent customer service to residents, prospective tenants, contractors and visitors Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed Organise, promote and conduct resident events to promote community and drive resident engagement within the building Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot Share communications via the Marketing Team to keep residents informed and react to changing circumstances Sales Lead the implementation of sales strategies with the support of the Property Manager Support the Property Manager with external stakeholder management such as key universities and language schools Maintain a thorough understanding of current competition and market conditions Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light Ensure mystery shopping feedback is acted on Ensure all enquiries are recorded and responded to in a professional and timely manner Ensure move-ins are well-managed and aligned with our customer promise Effectively execute the arrears process, conducting conversations and navigating complex accounts Keep property management software updated promptly, ensuring data is accurate and handled with care Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure Support the Property Manager with generating reports on key operational metrics Support the Finance team with processing key property accounts in line with correct internal guidelines Team Management and Development Deputise for the Property Manager in their absence Support new team members through training, guidance and mentorship Assist with interviewing candidates and collating new starter documents Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes Monitor the team rota to ensure appropriate cover for the building Contribute to a positive team spirit, working in line with company values and encouraging others to do the same Encourage and motivate team members to act as true ambassadors of the building and the business Role model collaboration with colleagues and key stakeholders across the business Facilities Management & Building Compliance Comply with Fire and Health & Safety policies and statutory regulations Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner Support the Property Manager with the management of the property turnaround process at end of tenancy Provide day-to-day assistance with management of reactive maintenance issues and compliance checks Monitor planned preventative and reactive maintenance using the facilities management software platform Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services Identify and share opportunities for financial savings and efficiencies Provide out of hours support when required Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager QUALIFICATIONS & EXPERIENCE Essential Demonstrates core traits of honesty, integrity and intelligence Proven track record of working in a residential building Demonstrable experience delivering strong results against sales targets Excellent customer relationship skills and attention to detail Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office Strong team player with a willingness to support others A positive, can-do attitude with a desire to achieve outstanding results Ability to work independently Ability to deal with sensitive information and maintain confidentiality at all times Ability to work weekends and public holidays in line with the rota Ability to provide out of hours support for urgent issues affecting the building or residents
We are currently recruiting for an experienced Property Manager to join a well-established and growing property business based in Polegate. This is an excellent opportunity for a proactive and organised property professional looking to take ownership of a portfolio and deliver an exceptional level of service to landlords, tenants, contractors and stakeholders. The successful candidate will be responsible for the day-to-day management of residential properties, ensuring compliance, maintenance and tenancy matters are handled efficiently and professionally. What's on Offer? Salary : Up to 35,000 per annum, depending on experience Job Type : Full-time, permanent Location : Polegate Key Responsibilities Managing a portfolio of residential properties Acting as the main point of contact for landlords, tenants and contractors Coordinating maintenance works and repairs from initial report through to completion Conducting property inspections and arranging follow up actions where required Managing tenancy renewals, move ins and move outs Ensuring properties remain compliant with current legislation and safety requirements Handling tenant queries and resolving issues promptly and professionally Liaising with contractors and monitoring the quality and completion of works Maintaining accurate property records and updating internal systems Supporting landlords with advice and updates regarding their properties Ensuring a high level of customer service is delivered Skills, Experience & Training Requirements Minimum 3 years' property management experience Strong knowledge of residential property management processes and legislation Excellent organisational and time management skills Ability to manage multiple properties and priorities effectively Strong communication and customer service skills Competent IT skills and experience using property management software Ability to work independently and take ownership of your workload Professional and proactive approach to problem solving ARLA qualification or working towards a relevant property qualification desirable Full UK driving licence and access to a vehicle desirable but not essential Our Ideal Candidate Has a minimum of 3 years' experience within a Property Manager role Is highly organised and detail oriented Can build strong relationships with landlords, tenants and contractors Thrives in a fast-paced environment and can prioritise effectively Takes ownership and accountability for their portfolio Is confident handling challenging situations professionally and calmly Has a positive, solutions focused attitude Is committed to delivering outstanding customer service Apply Today If you are an experienced Property Manager with at least 3 years of property management experience and are looking for your next challenge in the Polegate area, we would love to hear from you. Apply today with your CV for immediate consideration. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Jun 11, 2026
Full time
We are currently recruiting for an experienced Property Manager to join a well-established and growing property business based in Polegate. This is an excellent opportunity for a proactive and organised property professional looking to take ownership of a portfolio and deliver an exceptional level of service to landlords, tenants, contractors and stakeholders. The successful candidate will be responsible for the day-to-day management of residential properties, ensuring compliance, maintenance and tenancy matters are handled efficiently and professionally. What's on Offer? Salary : Up to 35,000 per annum, depending on experience Job Type : Full-time, permanent Location : Polegate Key Responsibilities Managing a portfolio of residential properties Acting as the main point of contact for landlords, tenants and contractors Coordinating maintenance works and repairs from initial report through to completion Conducting property inspections and arranging follow up actions where required Managing tenancy renewals, move ins and move outs Ensuring properties remain compliant with current legislation and safety requirements Handling tenant queries and resolving issues promptly and professionally Liaising with contractors and monitoring the quality and completion of works Maintaining accurate property records and updating internal systems Supporting landlords with advice and updates regarding their properties Ensuring a high level of customer service is delivered Skills, Experience & Training Requirements Minimum 3 years' property management experience Strong knowledge of residential property management processes and legislation Excellent organisational and time management skills Ability to manage multiple properties and priorities effectively Strong communication and customer service skills Competent IT skills and experience using property management software Ability to work independently and take ownership of your workload Professional and proactive approach to problem solving ARLA qualification or working towards a relevant property qualification desirable Full UK driving licence and access to a vehicle desirable but not essential Our Ideal Candidate Has a minimum of 3 years' experience within a Property Manager role Is highly organised and detail oriented Can build strong relationships with landlords, tenants and contractors Thrives in a fast-paced environment and can prioritise effectively Takes ownership and accountability for their portfolio Is confident handling challenging situations professionally and calmly Has a positive, solutions focused attitude Is committed to delivering outstanding customer service Apply Today If you are an experienced Property Manager with at least 3 years of property management experience and are looking for your next challenge in the Polegate area, we would love to hear from you. Apply today with your CV for immediate consideration. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We re Looking For? At Shaftesbury, we re looking for a Finance and Tenant Liaison Officer to join our passionate and purpose-driven team. If you re organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. We re not just hiring skills we re looking for people who genuinely care. People who want to make a difference. People who believe, as we do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by our core values Open, Enabling, Inclusive and Courageous we are proud to deliver outstanding support across our adult care, children s services, and education settings. Every member of our team plays a vital role in helping the people we support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by Shaftesbury. The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with Shaftesbury policies, legal requirements, and best practice. You ll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people we support. This role will involve travelling to Shaftesbury care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in Shaftesbury s housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in Shaftesbury to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services we provide. Why Join Shaftesbury? We know our people are our greatest asset, so we make sure you feel valued, supported, and rewarded: Recognition & Rewards Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development Access to an excellent training and development programme Generous Annual Leave 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme Helping you plan for the future Wellbeing Support Access to a comprehensive Employee Assistance Programme Why You? You ll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Us If you re ready to contribute to a caring, inclusive organisation where your work truly matters, we d love to hear from you. Be part of something bigger. Be part of Shaftesbury. Shaftesbury is the disability charity that s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up to Shaftesbury. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.
Jun 10, 2026
Full time
Finance and Tenant Liaison Officer (Personal Finances) Location: Home Based with National Travel but also the requirement to attend an office if needed Salary: £46,000 per annum Hours Per Week: 35 Are You the Candidate We re Looking For? At Shaftesbury, we re looking for a Finance and Tenant Liaison Officer to join our passionate and purpose-driven team. If you re organised, detail-focused, and want to be part of something meaningful, this could be the perfect opportunity for you. We re not just hiring skills we re looking for people who genuinely care. People who want to make a difference. People who believe, as we do, that everyone deserves the opportunity to live a full, independent, and flourishing life. Guided by our core values Open, Enabling, Inclusive and Courageous we are proud to deliver outstanding support across our adult care, children s services, and education settings. Every member of our team plays a vital role in helping the people we support thrive. About the Role The Finance and Tenant Liaison Officer will play a vital role in safeguarding the financial wellbeing of people supported by Shaftesbury. The postholder will provide robust financial oversight, assurance, and audit activity to ensure that personal finances are managed appropriately, transparently, and in line with Shaftesbury policies, legal requirements, and best practice. You ll be responsible for: Reviewing documentary evidence, auditing financial records, reconciling accounts and monitoring petty cash expenditure to ensure funds are used appropriately and in the best interest of the people we support. This role will involve travelling to Shaftesbury care service locations to undertake these tasks as well as home or office-based desktop audits. Liaise with tenants living in Shaftesbury s housing schemes, undertaking regular satisfaction surveys, periodic landlord checks and linking with colleagues in Shaftesbury to ensure housing is of a good standard. Provide clear and timely reports to managers, highlighting findings, risks and areas for improvement. This is a fantastic opportunity to be part of a team that directly impacts the quality and safety of the services we provide. Why Join Shaftesbury? We know our people are our greatest asset, so we make sure you feel valued, supported, and rewarded: Recognition & Rewards Be recognised by senior leaders and receive vouchers of up to £50 for going above and beyond Professional Development Access to an excellent training and development programme Generous Annual Leave 25 days + bank holidays, rising to 28 days after 5 years Pension Scheme Helping you plan for the future Wellbeing Support Access to a comprehensive Employee Assistance Programme Why You? You ll bring: Evidence of continued professional and personal development Hold an accountancy qualification or strong experience of financial auditing Knowledge of housing legislation and how this impacts tenancy services Ability to provide constructive feedback and to develop SMART action plans Knowledge and understanding of GDPR and data protection Strong Excel and Work IT skills Experience of report writing Full UK driving licence and access to a vehicle that can be used for work purposes Join Us If you re ready to contribute to a caring, inclusive organisation where your work truly matters, we d love to hear from you. Be part of something bigger. Be part of Shaftesbury. Shaftesbury is the disability charity that s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up to Shaftesbury. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.
BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Romford area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 36 hours per week over 5 days Salary; Circa 30,000per annum Apply now for immediate considoration!
Jun 10, 2026
Full time
BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Romford area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 36 hours per week over 5 days Salary; Circa 30,000per annum Apply now for immediate considoration!
Our client is a leading Barristers' Chambers specialising in criminal law, financial crime, health and safety, regulatory and disciplinary and consumer and trading standards law. Members act as both advisors and advocates in all aspects of their key practice areas both domestically and internationally. Chambers are seeking a Business Manager on a 12 months' Fixed Term Contract basis (maternity cover) to manage the administration of Chambers. The Role: Working within an established and dynamic team, this important role will maintain the efficient operation of Chambers' business, managing and delivering a broad range of functions, often with competing deadlines. To deliver this successfully requires a multi-skilled individual capable of demonstrating leadership and personal initiative. Main responsibilities include: Day to day management of Chambers finance and administration Financial Management Maintain and develop Chambers' financial management systems including monthly bank reconciliations within Sage Prepare a detailed draft annual budget Prepare annual draft accounts Prepare and present monthly financial reports for the Management Committee Liaising with chambers accountants regarding staff payroll Personnel Responsible for all employee documentation relating to HR, contracts, job descriptions etc Manage the Chambers pension scheme and health care scheme including enrolment of new staff, payment of contributions made through payroll and sourcing the best schemes available Ensure staff have annual appraisals, adequate training and development Assisting the Pupillage and Tenancy Committee with management of the Pupillage administration Marketing Supporting Chambers' marketing strategy, including supervision of Chambers' website and organising seminars and Chambers' hospitality, and assist the Senior Clerk and members of chambers individually in targeted marketing of solicitors and other professional clients Collating Chambers & Partners and Legal 500 submissions Building, Accommodation & Facilities Management Management of household & business matters: equipment; IT; printing, property management, services & suppliers Company Secretary Maintain Limited Company records file annual return to Companies House The ideal candidate will be: Used to dealing with high volumes of information and working to deadlines. Comfortable creating and presenting reports for use by colleagues and management teams. Highly organised, numerate and professional, with a can-do approach to work. Calm under pressure, punctual, reliable and flexible and a supportive team player. To apply for this position, please forward your CV to exclusively retained consultants, GRL Legal. Early applications are encouraged with initial interviews for suitable candidates taking place immediately.
Jun 10, 2026
Full time
Our client is a leading Barristers' Chambers specialising in criminal law, financial crime, health and safety, regulatory and disciplinary and consumer and trading standards law. Members act as both advisors and advocates in all aspects of their key practice areas both domestically and internationally. Chambers are seeking a Business Manager on a 12 months' Fixed Term Contract basis (maternity cover) to manage the administration of Chambers. The Role: Working within an established and dynamic team, this important role will maintain the efficient operation of Chambers' business, managing and delivering a broad range of functions, often with competing deadlines. To deliver this successfully requires a multi-skilled individual capable of demonstrating leadership and personal initiative. Main responsibilities include: Day to day management of Chambers finance and administration Financial Management Maintain and develop Chambers' financial management systems including monthly bank reconciliations within Sage Prepare a detailed draft annual budget Prepare annual draft accounts Prepare and present monthly financial reports for the Management Committee Liaising with chambers accountants regarding staff payroll Personnel Responsible for all employee documentation relating to HR, contracts, job descriptions etc Manage the Chambers pension scheme and health care scheme including enrolment of new staff, payment of contributions made through payroll and sourcing the best schemes available Ensure staff have annual appraisals, adequate training and development Assisting the Pupillage and Tenancy Committee with management of the Pupillage administration Marketing Supporting Chambers' marketing strategy, including supervision of Chambers' website and organising seminars and Chambers' hospitality, and assist the Senior Clerk and members of chambers individually in targeted marketing of solicitors and other professional clients Collating Chambers & Partners and Legal 500 submissions Building, Accommodation & Facilities Management Management of household & business matters: equipment; IT; printing, property management, services & suppliers Company Secretary Maintain Limited Company records file annual return to Companies House The ideal candidate will be: Used to dealing with high volumes of information and working to deadlines. Comfortable creating and presenting reports for use by colleagues and management teams. Highly organised, numerate and professional, with a can-do approach to work. Calm under pressure, punctual, reliable and flexible and a supportive team player. To apply for this position, please forward your CV to exclusively retained consultants, GRL Legal. Early applications are encouraged with initial interviews for suitable candidates taking place immediately.
Here at BDS Recruitment we are looking to recruit for an ongoing position as a Sheltered Housing Scheme Manager based in the Farnborough area. This role is 20 hours per week to be delivered over 3 days (flexible) This is a temp ongoing role to start ASAP Pay rate- £15.95ph PAYE- £20.29ph UMBRELLA YOU MUST HAVE ENHANCED DBS FROM THE LAST 12 MONTHS OR ON THE UPDATE SERVICE The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for assessing resident s daily needs. Other duties include rent collection, tenancy signups, wellbeing checks, health and safety, ensuring fire safety compliance, addressing complaints and low level ASB, reporting repairs and ensuring safe environment for vulnerable residents. Previous experience within a sheltered or supported housing position is preferable. Apply now for immediate consideration!
Jun 09, 2026
Full time
Here at BDS Recruitment we are looking to recruit for an ongoing position as a Sheltered Housing Scheme Manager based in the Farnborough area. This role is 20 hours per week to be delivered over 3 days (flexible) This is a temp ongoing role to start ASAP Pay rate- £15.95ph PAYE- £20.29ph UMBRELLA YOU MUST HAVE ENHANCED DBS FROM THE LAST 12 MONTHS OR ON THE UPDATE SERVICE The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for assessing resident s daily needs. Other duties include rent collection, tenancy signups, wellbeing checks, health and safety, ensuring fire safety compliance, addressing complaints and low level ASB, reporting repairs and ensuring safe environment for vulnerable residents. Previous experience within a sheltered or supported housing position is preferable. Apply now for immediate consideration!
Scheme Manager - Over 55's Your new company Hays are recruiting on behalf of a reputable Housing Association for a Scheme Manager (over 55's) to start on a short-term temporary basis based in the Staffordshire area. Role Purpose To manage the day-to-day running of an Over 55s housing scheme, ensuring resident wellbeing, tenancy compliance, health & safety, and smooth scheme operations during a short-term cover period. Key Responsibilities Act as the main point of contact for residents and external partners Carry out welfare checks and respond to low-level support needs Manage tenancies, viewings, and void properties Complete health and safety checks and maintain compliance records Raise and monitor repairs and contractor activity Record actions accurately and escalate safeguarding concerns appropriately. Requirements Experience in scheme management, sheltered housing, or older people's services Strong understanding of safeguarding and health & safety Confident managing residents, repairs, and tenancy issues Good IT and record-keeping skills Enhanced DBS (or able to obtain quickly) Ability to work independently, full time Hours Full time, Monday-Friday (typically 9am-5pm) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Yarna on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 09, 2026
Seasonal
Scheme Manager - Over 55's Your new company Hays are recruiting on behalf of a reputable Housing Association for a Scheme Manager (over 55's) to start on a short-term temporary basis based in the Staffordshire area. Role Purpose To manage the day-to-day running of an Over 55s housing scheme, ensuring resident wellbeing, tenancy compliance, health & safety, and smooth scheme operations during a short-term cover period. Key Responsibilities Act as the main point of contact for residents and external partners Carry out welfare checks and respond to low-level support needs Manage tenancies, viewings, and void properties Complete health and safety checks and maintain compliance records Raise and monitor repairs and contractor activity Record actions accurately and escalate safeguarding concerns appropriately. Requirements Experience in scheme management, sheltered housing, or older people's services Strong understanding of safeguarding and health & safety Confident managing residents, repairs, and tenancy issues Good IT and record-keeping skills Enhanced DBS (or able to obtain quickly) Ability to work independently, full time Hours Full time, Monday-Friday (typically 9am-5pm) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Yarna on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Leeds Federated Housing Association Ltd
City, Leeds
Job Title: Neighbourhood Officer Location: Leeds Salary: £35,803 per year Job Type: Full time, 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience in housing management and/or delivering care and support services A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate computer-based systems Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date : 3rd June 2026. Interview Date : 12th - 17th June 2026. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Jun 08, 2026
Contractor
Job Title: Neighbourhood Officer Location: Leeds Salary: £35,803 per year Job Type: Full time, 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience in housing management and/or delivering care and support services A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate computer-based systems Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date : 3rd June 2026. Interview Date : 12th - 17th June 2026. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.
Accommodation Procurement and Development Officer Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here . Join a team that's officially Outstanding! Achieving for Children's Children's Services have now been rated Outstanding by Ofsted in both Richmond and Kingston. Our overall services are praised for exceptional care and a workforce that puts children at the center of everything we do. We are proud of this success and note that our specialised Fostering Service has been separately inspected and graded 'Good' by Ofsted, highlighting the quality of our dedicated fostering provision. If you want to be part of a team that's setting the standard for excellence, we want to hear from you. To find out more click here . This is a new and exciting opportunity to utilise or develop your housing knowledge, experience, and strong networking and negotiation skills to establish and develop access to private rented sector accommodation for care leavers in Kingston and Richmond. The post-holder will support young people transitioning from care to settled, appropriate accommodation. If you have the energy to facilitate innovative change and improve the lives of care experienced young people, we would love to hear from you. This is a fixed term role for 24 months. About the role The key responsibilities include: Building and maintaining links with private sector landlords and letting agents, locally and regionally, and developing and maintaining comprehensive databases for them. Working in partnership with Leaving Care Personal Advisers and the Housing & Benefits Officer to expand care leavers' access to, promoting and understanding of, the private rented sector, preventing homelessness and securing safe, stable accommodation. Directly supporting care leavers with activities such as securing tenancies, negotiations, and resolving tenancy issues, including utilising tools like the Corporate Rent Guarantor Scheme. Acting as an ambassador to promote our young people and service, and providing training for private sector renting to staff, young people, and their networks. Working closely with the Local Authority Housing Procurement Teams to ensure work with landlords is coordinated with wider efforts. If you wish to have a informal discussion about the role please contact Caroline Lisa on About you This role may appeal to a housing professional or someone with interest or knowledge in this area. We are looking for someone who understands the unique needs of care leavers and has a passion for ensuring excellent outcomes. You will show energy, innovation, and creativity. Educated to degree level in a relevant discipline and/or a professional qualification or equivalent level of experience. Working knowledge of Private Sector Housing legislation and local authority Housing Policy. Knowledge of statutory legislation and safeguarding duties; explicitly the Children Act 1989 and the Leaving Care Act 2000. Experience of working within the Private housing sector, voluntary sector housing, or a local authority Housing Department. Excellent communication, negotiation and networking skills Ability to be able to effectively develop marketing strategies and tools Experience of building partnerships and co-producing solutions across a diverse set of stakeholders, including senior managers and external clients. Experience in delivering skills workshops and producing materials to support young people in identifying and maintaining accommodation. About our benefits We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to: 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract) Tailored induction sessions commencing on the date you start working for AfC Local Government salary and pension scheme (LGPS or Teachers Pension) Flexible working options - helping to keep a good work life balance A comprehensive Employee Assistance Programme A range of staff benefits and discounts An excellent learning and development offer to support your career pathway To find out about all of the breadth of benefits of working for Achieving for Children click here . For our social work offer click here . For our Recruitment Journey, click here. Important Information Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected. Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer. Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Jun 06, 2026
Seasonal
Accommodation Procurement and Development Officer Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us click here . Join a team that's officially Outstanding! Achieving for Children's Children's Services have now been rated Outstanding by Ofsted in both Richmond and Kingston. Our overall services are praised for exceptional care and a workforce that puts children at the center of everything we do. We are proud of this success and note that our specialised Fostering Service has been separately inspected and graded 'Good' by Ofsted, highlighting the quality of our dedicated fostering provision. If you want to be part of a team that's setting the standard for excellence, we want to hear from you. To find out more click here . This is a new and exciting opportunity to utilise or develop your housing knowledge, experience, and strong networking and negotiation skills to establish and develop access to private rented sector accommodation for care leavers in Kingston and Richmond. The post-holder will support young people transitioning from care to settled, appropriate accommodation. If you have the energy to facilitate innovative change and improve the lives of care experienced young people, we would love to hear from you. This is a fixed term role for 24 months. About the role The key responsibilities include: Building and maintaining links with private sector landlords and letting agents, locally and regionally, and developing and maintaining comprehensive databases for them. Working in partnership with Leaving Care Personal Advisers and the Housing & Benefits Officer to expand care leavers' access to, promoting and understanding of, the private rented sector, preventing homelessness and securing safe, stable accommodation. Directly supporting care leavers with activities such as securing tenancies, negotiations, and resolving tenancy issues, including utilising tools like the Corporate Rent Guarantor Scheme. Acting as an ambassador to promote our young people and service, and providing training for private sector renting to staff, young people, and their networks. Working closely with the Local Authority Housing Procurement Teams to ensure work with landlords is coordinated with wider efforts. If you wish to have a informal discussion about the role please contact Caroline Lisa on About you This role may appeal to a housing professional or someone with interest or knowledge in this area. We are looking for someone who understands the unique needs of care leavers and has a passion for ensuring excellent outcomes. You will show energy, innovation, and creativity. Educated to degree level in a relevant discipline and/or a professional qualification or equivalent level of experience. Working knowledge of Private Sector Housing legislation and local authority Housing Policy. Knowledge of statutory legislation and safeguarding duties; explicitly the Children Act 1989 and the Leaving Care Act 2000. Experience of working within the Private housing sector, voluntary sector housing, or a local authority Housing Department. Excellent communication, negotiation and networking skills Ability to be able to effectively develop marketing strategies and tools Experience of building partnerships and co-producing solutions across a diverse set of stakeholders, including senior managers and external clients. Experience in delivering skills workshops and producing materials to support young people in identifying and maintaining accommodation. About our benefits We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to: 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract) Tailored induction sessions commencing on the date you start working for AfC Local Government salary and pension scheme (LGPS or Teachers Pension) Flexible working options - helping to keep a good work life balance A comprehensive Employee Assistance Programme A range of staff benefits and discounts An excellent learning and development offer to support your career pathway To find out about all of the breadth of benefits of working for Achieving for Children click here . For our social work offer click here . For our Recruitment Journey, click here. Important Information Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected. Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer. Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
Scheme Manager - Temporary - 6-8 weeks - £21 - £24 per hour - Buckingham Your new company An established housing organisation providing high-quality retirement living and housing services is seeking an experienced housing professional to support older residents living independently within a community-based scheme. The organisation is committed to resident wellbeing, tenancy sustainment and creating safe, welcoming environments that promote independence and social connection. Your new role As a Scheme Manager, the post holder will be the central point of contact for a retirement living scheme, delivering a professional, customer-focused housing and support service to residents. This is a varied, hands-on role responsible for the day-to-day management of the court, ensuring compliance, safety, and high service standards throughout the building. Key responsibilities include managing health and safety and compliance checks, overseeing repairs and contractors, managing rent accounts and voids, and supporting effective budget control. The role also involves actively engaging with residents, responding to anti-social behaviour and complaints, facilitating community activities, and working closely with external agencies to support resident wellbeing and safeguarding. The Scheme Manager will contribute to tenancy sustainment, support residents to access welfare benefits, maintain accurate and GDPR-compliant records, and promote a vibrant and inclusive community. Where applicable, the role may also involve supervising on-site staff and providing short-term cover to nearby schemes. What you'll need to succeed To be successful, the ideal candidate will have experience working within social housing, ideally with older people or vulnerable groups. They will have a strong understanding of tenancy management, health and safety, safeguarding and customer service, alongside the ability to manage competing priorities in a busy environment. Strong communication, mediation and relationship-management skills are essential, as is confidence when working with residents, families, contractors and partner agencies. The role requires solid IT skills, good standards of literacy and numeracy, and the ability to maintain professional boundaries at all times. A commitment to equality, diversity, resident wellbeing and high-quality service delivery is essential. An enhanced DBS check will be required, along with the ability to access all areas of the scheme and travel occasionally for cover, meetings or training. What you'll get in return In return, the successful applicant will receive a competitive hourly rate of £21-£24 per hour, depending on experience. This role offers the opportunity to make a meaningful impact on residents' lives, working within a supportive organisation that values professional development, collaboration and person-centred services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 05, 2026
Seasonal
Scheme Manager - Temporary - 6-8 weeks - £21 - £24 per hour - Buckingham Your new company An established housing organisation providing high-quality retirement living and housing services is seeking an experienced housing professional to support older residents living independently within a community-based scheme. The organisation is committed to resident wellbeing, tenancy sustainment and creating safe, welcoming environments that promote independence and social connection. Your new role As a Scheme Manager, the post holder will be the central point of contact for a retirement living scheme, delivering a professional, customer-focused housing and support service to residents. This is a varied, hands-on role responsible for the day-to-day management of the court, ensuring compliance, safety, and high service standards throughout the building. Key responsibilities include managing health and safety and compliance checks, overseeing repairs and contractors, managing rent accounts and voids, and supporting effective budget control. The role also involves actively engaging with residents, responding to anti-social behaviour and complaints, facilitating community activities, and working closely with external agencies to support resident wellbeing and safeguarding. The Scheme Manager will contribute to tenancy sustainment, support residents to access welfare benefits, maintain accurate and GDPR-compliant records, and promote a vibrant and inclusive community. Where applicable, the role may also involve supervising on-site staff and providing short-term cover to nearby schemes. What you'll need to succeed To be successful, the ideal candidate will have experience working within social housing, ideally with older people or vulnerable groups. They will have a strong understanding of tenancy management, health and safety, safeguarding and customer service, alongside the ability to manage competing priorities in a busy environment. Strong communication, mediation and relationship-management skills are essential, as is confidence when working with residents, families, contractors and partner agencies. The role requires solid IT skills, good standards of literacy and numeracy, and the ability to maintain professional boundaries at all times. A commitment to equality, diversity, resident wellbeing and high-quality service delivery is essential. An enhanced DBS check will be required, along with the ability to access all areas of the scheme and travel occasionally for cover, meetings or training. What you'll get in return In return, the successful applicant will receive a competitive hourly rate of £21-£24 per hour, depending on experience. This role offers the opportunity to make a meaningful impact on residents' lives, working within a supportive organisation that values professional development, collaboration and person-centred services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: 31,992.21 Full Time (37 hours) Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management Manage allocations, lettings, and tenancy-related matters. Monitor performance against KPIs including occupancy, arrears, and service delivery. Maintain strong relationships with residents, ensuring timely support and engagement. Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement Build a vibrant, inclusive community through events and ongoing engagement. Support residents across mixed tenure types, ensuring equitable service. Act as a visible and approachable presence within the scheme. Partnership Working Work closely with on-site care teams, contractors, and ancillary services. Collaborate with external agencies to coordinate support for residents. Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management Carry out needs and risk assessments, ensuring residents' safety and wellbeing. Manage safeguarding concerns and anti-social behaviour cases effectively. Develop and monitor person-centred support plans. Financial & Operational Oversight Support budget management and ensure effective use of resources. Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience Strong communication and relationship-building skills. Experience managing complex situations and making informed decisions. Ability to work independently and manage a busy workload. Experience assessing needs, managing risk, and supporting individuals. Excellent record-keeping and administrative skills. Desirable Experience in housing, tenancy management, or supported living. Knowledge of safeguarding, ASB, and welfare benefits. Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
Jun 05, 2026
Full time
Independent Living Scheme Manager (with Care) Location: Gordon Colling House, Bedford, MK42 0SJ Salary: 31,992.21 Full Time (37 hours) Permanent We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community. Key Responsibilities Housing & Scheme Management Manage allocations, lettings, and tenancy-related matters. Monitor performance against KPIs including occupancy, arrears, and service delivery. Maintain strong relationships with residents, ensuring timely support and engagement. Ensure properties and communal areas are safe, compliant, and well maintained. Community & Resident Engagement Build a vibrant, inclusive community through events and ongoing engagement. Support residents across mixed tenure types, ensuring equitable service. Act as a visible and approachable presence within the scheme. Partnership Working Work closely with on-site care teams, contractors, and ancillary services. Collaborate with external agencies to coordinate support for residents. Build strong relationships with key stakeholders and partners. Safeguarding & Risk Management Carry out needs and risk assessments, ensuring residents' safety and wellbeing. Manage safeguarding concerns and anti-social behaviour cases effectively. Develop and monitor person-centred support plans. Financial & Operational Oversight Support budget management and ensure effective use of resources. Monitor service performance and contribute to continuous improvement. About You You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently. Essential Skills & Experience Strong communication and relationship-building skills. Experience managing complex situations and making informed decisions. Ability to work independently and manage a busy workload. Experience assessing needs, managing risk, and supporting individuals. Excellent record-keeping and administrative skills. Desirable Experience in housing, tenancy management, or supported living. Knowledge of safeguarding, ASB, and welfare benefits. Experience working with older people or individuals with additional needs. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure. They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas including lettings, tenancy management, communal space standards, rental income and service charge delivery ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you ll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer focused, you bring excellent communication, relationship building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for our client: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026 INTERVIEWS : To be confirmed
Jun 05, 2026
Full time
Housing Manager £48,680.52 per annum Cambridge Full Time Permanent This is an exciting opportunity to advance your career in social housing are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure. They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice. About the role: Reporting to the Senior Housing Manager you will: Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement. Take ownership of core performance areas including lettings, tenancy management, communal space standards, rental income and service charge delivery ensuring a consistently high standard across all functions. Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships. Hybrid Working Arrangements the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. What you ll need to succeed Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others A minimum of two years experience delivering and managing a housing service within a social housing environment. A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development. Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers. Naturally confident and customer focused, you bring excellent communication, relationship building and influencing skills to every interaction. Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills. A full UK driving licence, use of a car for work purposes and business insurance. Benefits of working for our client: - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Employee Assistance Programme - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free DBS (for relevant posts) - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this position is subject to a Basic DBS Disclosure As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026 INTERVIEWS : To be confirmed
Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Jun 05, 2026
Full time
Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover The Organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Housing Services Officer Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders. Position: Housing Services Officer Reports to: Housing Services Manager Hours: 35 hours per week Housing Services Officer Day-to-Day Duties Manage a portfolio of properties and provide housing management services to tenants and leaseholders. Recover rent arrears, provide tenancy support, and represent the organisation in court where required. Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases. Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries. Arrange and monitor repairs to homes and communal areas. Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy. Process insurance claims, compensation payments, and other housing-related applications. Maintain accurate records and update housing management systems. Work closely with contractors, local authorities, and partner agencies to deliver effective services. Provide reception and customer service support to residents and visitors. Housing Services Officer Requirements Experience & Knowledge Experience working in housing management, tenancy services, customer service, or a related environment. Understanding of housing legislation, tenancy management, leasehold services, rent recovery, and customer care. Knowledge of data protection, equality and diversity, and health and safety requirements. Skills Excellent communication and customer service skills. Ability to manage a varied workload and meet deadlines. Strong problem-solving and decision-making abilities. Good numerical and administrative skills. Ability to work independently and as part of a team. Competent in Microsoft Office applications and housing management systems. Qualifications Degree, relevant qualification, or equivalent experience. Benefits Opportunity to work within a community-focused housing organisation. Varied and rewarding role supporting local residents. Training and professional development opportunities. 35-hour working week. Opportunity to gain experience across tenancy management, income recovery, allocations, and leasehold services. Supportive team environment with opportunities for career progression.
Jun 05, 2026
Full time
Housing Services Officer Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders. Position: Housing Services Officer Reports to: Housing Services Manager Hours: 35 hours per week Housing Services Officer Day-to-Day Duties Manage a portfolio of properties and provide housing management services to tenants and leaseholders. Recover rent arrears, provide tenancy support, and represent the organisation in court where required. Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases. Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries. Arrange and monitor repairs to homes and communal areas. Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy. Process insurance claims, compensation payments, and other housing-related applications. Maintain accurate records and update housing management systems. Work closely with contractors, local authorities, and partner agencies to deliver effective services. Provide reception and customer service support to residents and visitors. Housing Services Officer Requirements Experience & Knowledge Experience working in housing management, tenancy services, customer service, or a related environment. Understanding of housing legislation, tenancy management, leasehold services, rent recovery, and customer care. Knowledge of data protection, equality and diversity, and health and safety requirements. Skills Excellent communication and customer service skills. Ability to manage a varied workload and meet deadlines. Strong problem-solving and decision-making abilities. Good numerical and administrative skills. Ability to work independently and as part of a team. Competent in Microsoft Office applications and housing management systems. Qualifications Degree, relevant qualification, or equivalent experience. Benefits Opportunity to work within a community-focused housing organisation. Varied and rewarding role supporting local residents. Training and professional development opportunities. 35-hour working week. Opportunity to gain experience across tenancy management, income recovery, allocations, and leasehold services. Supportive team environment with opportunities for career progression.
Housing Services Manager Hours: 35 hours per week Location: Office-based Loughborough Estate Management Board (LEMB) manages housing services on behalf of residents and works in partnership with local authority to deliver high-quality housing management services. The organisation is committed to excellent customer service, community development, resident satisfaction, equality, diversity, health and safety, and value for money. Housing Services Manager Day to day duties: Lead and manage the Housing Management Service, ensuring excellent service delivery to tenants and leaseholders. Manage and support housing staff, including recruitment, training, appraisals, performance management, and development. Oversee income collection, tenancy management, anti-social behaviour (ASB) cases, complaints, community engagement, and void property management. Monitor service performance, prepare reports, and ensure key performance targets are achieved. Develop and review housing policies, procedures, strategies, and action plans. Manage budgets, expenditure, and revenue-generating areas. Work closely with external partners including local authorities, police, social services, solicitors, and community organisations. Ensure compliance with housing legislation, health and safety requirements, data protection regulations, and organisational policies. Deputise for the Neighbourhood Services Director when required. Attend occasional evening meetings and represent the organisation at stakeholder meetings. Housing Services Manager Requirements Qualifications: Degree or equivalent qualification, CIH Level 4, skills or demonstrable experience in housing, business, finance, accounting, real estate, or a related field. Housing Services Manager Experience Minimum two years' experience managing staff. Experience in housing management, tenancy services, income collection, performance management, and customer service. Experience producing reports, managing budgets, and meeting performance targets. Housing Services Manager Skills & Knowledge Strong leadership and people management skills. Excellent communication, report writing, negotiation, and problem-solving abilities. Ability to analyse information and make sound decisions. Good organisational skills and ability to prioritise workload. Proficiency in Microsoft Office applications. Knowledge of housing management practices, data protection, equality and diversity, and relevant legislation. Benefits Opportunity to lead an important housing management service. Management and leadership responsibility within a community-focused organisation. Professional development and training opportunities. Opportunity to influence service improvement and community outcomes. 35-hour working week. Potential career progression through senior management responsibilities and deputising opportunities.
Jun 03, 2026
Contractor
Housing Services Manager Hours: 35 hours per week Location: Office-based Loughborough Estate Management Board (LEMB) manages housing services on behalf of residents and works in partnership with local authority to deliver high-quality housing management services. The organisation is committed to excellent customer service, community development, resident satisfaction, equality, diversity, health and safety, and value for money. Housing Services Manager Day to day duties: Lead and manage the Housing Management Service, ensuring excellent service delivery to tenants and leaseholders. Manage and support housing staff, including recruitment, training, appraisals, performance management, and development. Oversee income collection, tenancy management, anti-social behaviour (ASB) cases, complaints, community engagement, and void property management. Monitor service performance, prepare reports, and ensure key performance targets are achieved. Develop and review housing policies, procedures, strategies, and action plans. Manage budgets, expenditure, and revenue-generating areas. Work closely with external partners including local authorities, police, social services, solicitors, and community organisations. Ensure compliance with housing legislation, health and safety requirements, data protection regulations, and organisational policies. Deputise for the Neighbourhood Services Director when required. Attend occasional evening meetings and represent the organisation at stakeholder meetings. Housing Services Manager Requirements Qualifications: Degree or equivalent qualification, CIH Level 4, skills or demonstrable experience in housing, business, finance, accounting, real estate, or a related field. Housing Services Manager Experience Minimum two years' experience managing staff. Experience in housing management, tenancy services, income collection, performance management, and customer service. Experience producing reports, managing budgets, and meeting performance targets. Housing Services Manager Skills & Knowledge Strong leadership and people management skills. Excellent communication, report writing, negotiation, and problem-solving abilities. Ability to analyse information and make sound decisions. Good organisational skills and ability to prioritise workload. Proficiency in Microsoft Office applications. Knowledge of housing management practices, data protection, equality and diversity, and relevant legislation. Benefits Opportunity to lead an important housing management service. Management and leadership responsibility within a community-focused organisation. Professional development and training opportunities. Opportunity to influence service improvement and community outcomes. 35-hour working week. Potential career progression through senior management responsibilities and deputising opportunities.
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 28, 2026
Contractor
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Black Country Housing Group
Watford, Hertfordshire
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
Oct 29, 2025
Full time
Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
