2 jobs found

Role Overview Our client is a global real estate investment and operating company with a substantial UK residential BTR portfolio, currently expanding with a clear strategic focus on operational excellence and regulatory leadership. With the Renters' Rights Act reshaping the regulatory landscape - particularly around Section 13 rent challenges - the business is centralising expertise to ensure a consistent, defensible and fair approach to market rent determination across the portfolio. Sitting within the Investment team, the Rent Review & Tribunal Analyst is a newly created pivotal role supporting the Revenue Management function to oversee rent challenges referred to the First-tier Tribunal (FTT) Property Chamber, ensuring high-quality evidence preparation, robust market analysis, and strong regulatory compliance. This role blends analytical depth, regulatory insight, and operational coordination, acting as an internal specialist who supports the business in protecting income integrity while removing Tribunal involvement from on-site teams. You will build the rent evidence framework, manage case preparation, assist with Tribunal representation, and provide high-quality analysis on rental markets, competitors, and Tribunal trends. Key Responsibilities Tribunal Case Management & Support Serve as the business's primary FTT representative for all Section 13 rent challenges Support the Business Performance Analyst; maintain accurate case records and audit trails Prepare and present evidence packs, rent schedules and analyses within statutory deadlines Coordinate all hearing logistics (virtual and in-person) ensuring well-prepared, compliant attendance Market Rent Analysis & Evidence Preparation Develop and maintain a portfolio-wide methodology for evidencing and determining market rent Gather and analyse rental comparables (listings, achieved rents, lease terms and incentives); produce Tribunal-ready assessment packs Maintain records of challenges, submissions and determinations; feed learnings into pricing strategy Portfolio Insight & Continuous Improvement Track Tribunal decisions; produce monthly dashboards on challenge volumes, success rates and risk exposure Provide regular reports on pricing shifts, rental elasticity, supply/demand trends and Tribunal implications for rent strategy Identify risk exposure, recommend mitigations and drive data-led improvements to rent-setting and pricing governance Maintain a key working relationship with the Portfolio Administration team to ensure rent collection processes run smoothly (deferring S13 decisions, receiving challenge notices, updating tenant ledgers, etc) Stakeholder Management & Advisory Act as central escalation point for Operations on rent disputes Provide structured guidance to Site Teams to reduce Legal escalation Maintain cross-functional relationships across Asset Management, Finance, Legal, Compliance and Operations Deliver internal training on Tribunal process; communicate insights to support the business's objectives Compliance & Governance Maintain expert knowledge of the Renters' Rights Act, Section 13, FTT procedures and licensing frameworks Ensure all rent challenge activity is fair, defensible and governance-aligned Develop internal policy on rent governance and regulatory risk; maintain a central comparables repository Qualifications & Experience Essential Strong analytical skills with the ability to interpret and present rental data clearly Solid understanding of residential rental values and market dynamics Confident communicator - written and verbal - able to prepare structured evidence packs and present in formal or quasi-judicial settings Understanding of residential leasing compliance, tenancy structures and licensing frameworks Excellent attention to detail and organisational skills Proficiency in Excel and data tools; comfortable working with large volumes of market data Ability to manage multiple cases and statutory deadlines concurrently Self-motivated and comfortable working independently in a developing regulatory environment Desirable University degree in Real Estate, Finance, Economics, or a related field Experience of, or direct exposure to, the First-tier Tribunal (Property Chamber) or similar quasi-judicial forums Experience working with large, multi-asset residential portfolios Familiarity with rent benchmarking tools and market data platforms Experience in residential revenue management, asset management, valuation or lettings Additional industry-related qualifications (IRPM, ARLA, or similar)

Has your experience of advice/customer service gained working with a range of clients given you the ability to interact effectively with professionals and members of the public alike? Then join Shelter Scotland as an Empty Homes Adviser and you could soon be playing a vital role within our Empty Homes Advice Service. About the role This role helps deliver advice through the Empty Homes Advice Service (EHAS), which takes queries from members of the public as well as practitioners engaged in empty homes work. These enquiries come from empty homeowners, those with concerns about empty homes in their community, people interested in buying and renovating empty homes, and empty homes practitioners. The Adviser will provide advice to these groups via telephone and email and will ensure online advice content remains up to date, creating new resources as needed. They will undertake activities to promote the service and wider partnership to reach the intended audience, including social media and events. Role specifics You will provide advice on empty homes options to owners, neighbours, potential buyers, and practitioners, responding to enquiries by phone and email with a focus on assessing needs and achieving desired outcomes. The role involves advocating for clients with other agencies, maintaining high standards to meet contractual and professional targets, and accurately recording information on our case management system. You will identify cases needing further advice and make referrals where necessary, collaborating with Shelter services and other agencies. Empowering clients to self-help, keeping advice knowledge up to date, and working within the service s operating model are key. You will also provide written advice confirmations, update online advice resources, contribute to marketing efforts such as events and social media, and carry out other duties as directed by your line manager. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland. The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others. It s also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.