21 jobs found

Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management Lead, mentor, and develop the customer service team to deliver exceptional service standards. Act as the primary escalation point for complex customer queries, complaints, and service failures. Build and maintain strong relationships with key clients, ensuring long-term retention. Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates. Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams). Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Process Improvement Identify opportunities to improve service delivery, workflows, and efficiency. Implement systems, processes, and best practices to enhance customer experience. Analyse trends in customer feedback and operational performance. Team Leadership & Development Recruit, train, and manage a high-performing customer service team. Conduct performance reviews, set objectives, and provide ongoing coaching. Foster a positive, proactive, and solutions-driven team culture. Performance & Reporting Track and report on KPIs such as response times, issue resolution, and client satisfaction. Provide regular updates to senior management on customer service performance. Manage budgets and resource planning for the department. Key Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving and decision-making capability High attention to detail and organisational skills Ability to work under pressure in a fast-paced logistics environment Customer-centric mindset with a focus on service excellence Experience & Qualifications Essential Proven experience (3-5+ years) in a customer service management role Experience within logistics, freight forwarding, or import/export industries Strong understanding of international shipping processes and documentation Experience managing and developing teams Desirable Knowledge of customs regulations and compliance requirements Experience with CRM and logistics management systems

Job title: Business Development Manager Location: Northwest - Field Based Salary: 50,000 - 60,000 + Commission Business Development Manager Overview Our client is seeking an ambitious and results-driven Business Development Manager to join their growing logistics and freight forwarding team. This is an exciting opportunity for a commercially focused professional who thrives on building relationships, identifying opportunities, and driving sustainable business growth across international freight and supply chain solutions. The successful candidate will play a key role in expanding the customer base, developing strategic partnerships, and increasing revenue across air freight, sea freight, road freight, customs, warehousing, and value-added logistics services. You will work closely with operational teams to deliver tailored freight forwarding and logistics solutions that meet client requirements while supporting the company's long-term growth objectives. Business Development Manager Responsibilities Identify, develop, and secure new business opportunities across freight forwarding, logistics, and supply chain sectors. Generate new business across air freight, ocean freight, road freight, customs brokerage, warehousing, and distribution services. Build and maintain strong relationships with prospective and existing clients, ensuring high levels of customer satisfaction and retention. Develop and implement effective sales and business development strategies to achieve revenue and growth targets. Collaborate with freight operations, customer service, and commercial teams to deliver seamless logistics solutions. Conduct market research to identify industry trends, competitor activity, and emerging opportunities within the freight forwarding market. Prepare and deliver compelling proposals, tenders, presentations, and commercial solutions to prospective clients. Negotiate commercial agreements and service contracts with customers. Develop growth opportunities within existing accounts through upselling and cross-selling logistics and freight services. Maintain accurate records of sales activity, opportunities, and pipelines using CRM systems. Produce regular sales forecasts, performance reports, and market insights for senior management. Represent the business at industry events, exhibitions, networking functions, and client meetings. Ensure all business activities comply with company policies, industry regulations, and legal requirements. Business Development Manager Requirements Minimum 5 years' experience in business development, sales, or account management within freight forwarding, logistics, transport, or supply chain industries. Proven track record of generating new business and achieving or exceeding sales targets. Strong understanding of international freight forwarding, including air, sea, and road freight operations. Experience selling freight forwarding, customs clearance, warehousing, distribution, or 3PL solutions. Ability to develop and deliver client presentations, tenders, and commercial proposals. Prospect and engage potential customers through calls, emails, networking, referrals, and face-to-face meetings. Collaborate with internal departments to develop pricing strategies, quotations, and service offerings. Review sales performance, pipeline activity, and market trends, adjusting strategies where required. Attend industry events, exhibitions, and networking opportunities to promote company services and expand market presence. Benefits Competitive salary of 50,000 - 60,000. Attractive performance-based bonus structure. Career development and progression opportunities within a growing international logistics business. Ongoing professional training and development. Opportunity to make a significant impact within a dynamic and expanding freight forwarding and logistics organisation. WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy.

Business Development Manager - Multimodal Freight Forwarding - £40,000 - £60,000 About the Role Our client, a well-established and growing freight forwarding and logistics provider, is seeking an ambitious Business Development Manager to join their Aberdeen office. This is an excellent opportunity for a driven sales professional with experience in the freight and logistics sector to play a key role in developing new business opportunities and driving revenue growth. The successful candidate will be responsible for generating new business across road, sea, and air freight services , building long-term customer relationships, and identifying opportunities to expand the company's market presence. Business Development Manager - The Details Competitive basic salary of £40,000 - £60,000 depending on experience Attractive and uncapped commission structure with strong earning potential Immediate start available Opportunity to join a respected and growing freight forwarding business Supportive management team and long-term career progression opportunities Office-based role in Aberdeen with a collaborative working environment Business Development Manager - Requirements Proven business development or sales experience within freight forwarding, logistics, or supply chain services Strong knowledge of one or more freight modes, including road, sea, and air freight Demonstrable track record of winning new business and achieving sales targets Excellent negotiation, presentation, and communication skills Commercially minded with strong relationship-building abilities Self-motivated, proactive, and results-driven Ability to manage multiple opportunities and priorities effectively Strong IT and CRM system proficiency Experience selling multimodal freight solutions Existing network of contacts within relevant industries Understanding of customs procedures and international trade Experience working with import and export freight services Business Development Manager - Responsibilities Identify, target, and secure new business opportunities across multimodal freight forwarding services Develop and implement effective sales strategies to achieve and exceed revenue targets Build and maintain a strong pipeline of prospective customers Conduct sales meetings, presentations, and negotiations with decision-makers Prepare and present tailored freight and logistics solutions to clients Generate and manage quotations, proposals, and tender submissions Work closely with operational teams to ensure seamless service delivery Develop strong relationships with customers to maximise retention and account growth Monitor market trends, competitor activity, and emerging business opportunities Maintain accurate sales records and pipeline management through CRM systems Represent the company professionally at industry events and networking opportunities This role would suit an experienced freight forwarding sales professional, account manager, or business development specialist who thrives on winning new business and developing long-term client partnerships. Whether your background is primarily in road, sea, air, or a combination of freight modes, our client is keen to speak with commercially driven individuals looking to take the next step in their career. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to detail2recruitment website/privacy-policy

Business Development Manager Freight Forwarder Southampton £45,000.00 £50,000.00 Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment? Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships? Our client is looking for a proactive and customer-focused Business Development Manager to join their Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Research, identify and qualify prospective customers within target markets. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Develop tailored proposals and presentations that address customer needs, service requirements and commercial objectives. Support the preparation and presentation of competitive multimodal pricing solutions. Monitor Market trends, customer requirements and competitor activity to help identify new business opportunities. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Experience in freight forwarding, logistics, supply chain, or internal sales roles with the ability to identify and develop new business opportunities. Strong understanding of multimodal freight services including air, sea, and road freight. A proactive approach to prospecting, negotiation and consultative selling. The ability to interpret customer, market and competitor information to identify trends and opportunities. Experience managing sales pipelines, quotations, and CRM systems. Confident communication skills with the ability to build credibility and maintain effective relationships with customers and colleagues. Commercial awareness with a clear focus on customer service, revenue growth and profitability. Ability to work collaboratively across sales, operations and customer service teams. A well-organised and structured approach, with the ability to manage multiple priorities and follow opportunities through to completion. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. Benefits In addition to the salary advertised, this role offers the opportunity to increase overall earnings through a bonus scheme linked to agreed sales targets and business growth. 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years service and 27 days after four years service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. If you are interested in this exciting opportunity and believe you have the appropriate skills and experience, our client would love to hear from you. Please click apply and complete your application.

David Bradley Associates is seeking an experienced Business Development Manager - Air & Sea Freight on behalf of a rapidly growing logistics organisation. Key Responsibilities: Drive the development and growth of the company's Air & Sea Freight divisions, focusing on sales expansion, operational excellence, and long-term profitability. Identify, target, and secure new business opportunities across airfreight, ocean freight (FCL/LCL), conventional shipping, and multimodal logistics solutions. Build and maintain strong relationships with customers, airlines, shipping lines, NVOCCs, freight partners, and agents to secure competitive rates and capacity. Manage the full sales cycle from lead generation through to contract negotiation, onboarding, and ongoing account management. Work closely with finance teams to develop profitable pricing strategies, manage margins, and evaluate market surcharges and costs. Ensure compliance with all relevant freight forwarding regulations, customs procedures, INCOTERMS, SOLAS/VGM requirements, IMDG/DG regulations, and carrier policies. Key Requirements: Proven business development and sales experience within airfreight, ocean freight, or multimodal logistics environments. Demonstrated success in securing new business and developing long-term customer relationships within the freight forwarding industry. Strong knowledge of international air and ocean freight operations, including FCL/LCL shipments, airfreight procedures, carrier networks, and booking processes. Experience negotiating rates and commercial agreements with airlines, shipping lines, NVOCCs, and logistics partners. Solid understanding of customs regulations, INCOTERMS, SOLAS/VGM requirements, IMDG/DG compliance, and international shipping documentation. Degree in Business, Logistics, Supply Chain Management, or a related discipline This is a Field Based (UK) with fortnightly visits to Manchester HQ and occasional national/international travel

Business Development Manager Freight Forwarder Southampton £45,000.00 £50,000.00 Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships We are looking for a proactive and customer-focused Business Development Manager to join our Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Research, identify and qualify prospective customers within target markets. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Develop tailored proposals and presentations that address customer needs, service requirements and commercial objectives. Support the preparation and presentation of competitive multimodal pricing solutions. Monitor Market trends, customer requirements and competitor activity to help identify new business opportunities. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Experience in freight forwarding, logistics, supply chain, or internal sales roles with the ability to identify and develop new business opportunities. Strong understanding of multimodal freight services including air, sea, and road freight. A proactive approach to prospecting, negotiation and consultative selling. The ability to interpret customer, market and competitor information to identify trends and opportunities. Experience managing sales pipelines, quotations, and CRM systems. Confident communication skills with the ability to build credibility and maintain effective relationships with customers and colleagues. Commercial awareness with a clear focus on customer service, revenue growth and profitability. Ability to work collaboratively across sales, operations and customer service teams. A well-organised and structured approach, with the ability to manage multiple priorities and follow opportunities through to completion. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. Benefits In addition to the salary advertised, this role offers the opportunity to increase overall earnings through a bonus scheme linked to agreed sales targets and business growth. 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years service and 27 days after four years service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. If you are interested in this exciting opportunity and believe you have the appropriate skills and experience, we d love to hear from you. Please click apply and you will be taken to our careers page to complete your application.

Position: Freight Pricing & Inbound Sales Coordinator Location: Southampton Hours: - Monday - Friday 8:30am - 17:00pm Salary: up to 28,000 We are currently working in partnership with a leading freight forwarding business to recruit a Freight Pricing & Internal Sales Operator to join their growing commercial team based in Southampton . This is an excellent opportunity for someone with prior experience in freight forwarding who is looking to take the next step into a more commercially focused role, working closely with pricing, sales, and key accounts. The Role You will support the Commercial and Pricing Manager in delivering competitive freight solutions and maintaining strong client relationships. This is a varied position where no two days are the same, involving a mix of pricing support, internal sales and business development, through warm inbound enquires and collaboration across key accounts and operational teams. This is not a cold calling role! Key responsibilities include: Supporting the preparation and delivery of freight pricing quotes Assisting the Commercial & Pricing Manager with day-to-day workload Handling inbound sales enquiries and supporting customer requirements Working closely with key accounts to ensure service excellence Supporting general freight movements and project-based shipments Liaising with operational teams to ensure accurate and timely solutions About You This role would suit someone with: Previous experience within freight forwarding (air, sea, or road) A keen interest in developing a commercial career path Strong communication and organisational skills A proactive, team-focused approach Confidence working in a fast-paced environment The Offer Salary: Up to 28,000 (depending on experience) Bonus/incentive scheme included Hours: Monday to Friday, 08:30 - 17:00 Location: Southampton Excellent opportunity for progression within a supportive commercial team WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities. WR Logistics is acting as an Employment Agency in relation to this vacancy

Business Development Manager - Freight (Air & Sea) Location: Sheffield Salary: Up to 60,000 DOE + Bonus A growing, independently owned freight forwarder is looking to appoint an experienced Business Development Manager to support continued growth across air and sea freight operations. This is an excellent opportunity for a commercially driven freight professional who understands both the operational and sales side of the industry and is looking to join a business with a strong customer-first approach and genuine room to make an impact. The company operates across air, sea, road and multimodal freight solutions with a strong focus on tailored customer service and relationship-led logistics. The Role You'll be responsible for developing new business opportunities while also managing and growing existing customer relationships. This is a hands-on commercial role suited to someone who enjoys building long-term partnerships and understands the day-to-day realities of freight forwarding. The position will involve: Generating new business across air & sea freight services Managing and developing existing customer accounts Quoting and negotiating freight solutions Working closely with operational teams to ensure service delivery Identifying growth opportunities across import/export business Attending client meetings and networking within the market What We're Looking For Previous freight forwarding sales or commercial experience Strong understanding of air & sea freight operations Knowledge of imports/exports, customs and multimodal forwarding Ability to develop and maintain client relationships Commercially minded with a proactive approach to business development Existing client relationships or transferable business would be highly advantageous WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy.

Business Development Manager - Freight (Air & Sea) Location: Sheffield Salary: Up to £60,000 DOE + Bonus A growing, independently owned freight forwarder is looking to appoint an experienced Business Development Manager to support continued growth across air and sea freight operations click apply for full job details

We are looking for someone who can take full ownership of all international shipping operations within the business, as well as the day-to-day running and development of this small department. We are looking for someone who has experience in fine art and high value goods and can bring ideas and improvements to the business Initially, you would be the sole person within the department, however the long-term plan is for you to help grow and scale the department over time, including eventually recruiting and building your own team as the business continues to grow. Based near to Heathrow the hours are Monday-Friday 8am - 5pm Salary 40-45k Duties Include: Manage all export and import shipments end-to-end Coordinate international freight movements by air, sea and road Liaise with airlines, shipping lines, freight partners and overseas agents Prepare international shipping quotations Obtain and manage freight rates from suppliers and agents Build accurate operational costings Support pricing strategy and margin control Coordinate with warehouse and transport teams Manage shipping workflow within Salesforce Help improve systems, workflow and operational structure Required Skills Experience within international shipping, freight forwarding or specialist logistics Experience preparing freight quotations and operational costings Strong understanding of import/export operations Excellent organisational and communication skills Strong attention to detail Ability to manage multiple shipments simultaneously Strong IT and systems capability

We are actively looking to engage shipping, freight and European transport professionals with as passion for freight forwarding for a new role as a Freight Forwarder (air, sea and road) in Birmingham, West Midlands. Client Details My client is a SME freight forwarding business, with huge ambitions for growth, in the freight & shipping industry. You will be joining a fast-pace environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive. Job Description As a Freight Forwarder you will report in to the International Shipping & Freight Manager on a daily basis. You will be responsible for the following areas for responsibility across the Birmingham, West Midlands office: Managing the pricing, quoting, booking and file monitoring of freight across import & export across air, sea & road freight. Manage air, sea & ocean freight import and export bookings including pricing, quotations, end-to-end shipping and customs documentations. Develop and build relationships to ensure a high level of customer service is provided to clients with a knowledge of the clients business requirements Informing customers are about the freight prices, port charges, cost of special documents, insurance prices as well as prices for handling the goods. Handling customs entries (EUR1's / ATR1's) and arranging billings for VAT/Duties Documents of Operations and transportation (booking, airway bills and loading confirmation) Nominating carriers, airlines and GSA in-line with rates, OTIF value and customer requirements in line with a variety of INCOTerms. The Ideal Candidate The successful candidate will have an expansive background in either air, sea or road freight forwarding. The ideal Freight Forwarder will have the following skills and experience: 2+ year's experience in freight forwarding, transport planning Experience of pricing, quotation and planning customer deliveries across air, sea or road freight forwarding Desirable experience of customs compliance (not essential) Excellent customer service experience Knowledge of INCOTerms is advantageous Commutable to Birmingham, Birmingham on a hybrid basis What's On Offer? 35,000- 42,000 32 days annual leave 10% - 15% company bonus / profit share Comprehensive company benefits account. World-class training & development and large opportunities to progress.

Purchasing Manager We're working with a growing business looking to appoint an experienced Purchasing Manager to take ownership of procurement, inventory and supplier management across the operation. This is a key position within the business, responsible for ensuring materials and finished goods are sourced efficiently, stock levels are maintained, and supplier relationships are effectively managed to support ongoing growth and operational performance. Working closely with Sales, Production, Development and Finance teams, you'll play a central role in maintaining supply chain continuity, controlling costs and identifying opportunities for process improvement. Key Responsibilities Manage the end-to-end purchasing process, raising and monitoring purchase orders through Sage and Linnworks. Source components and finished goods in line with business requirements, ensuring competitive pricing, quality and delivery performance. Build and maintain strong relationships with suppliers and freight partners across road, sea and air freight channels. Negotiate pricing and commercial terms while maintaining an accurate supplier cost database. Monitor stock levels and demand forecasts, taking proactive action to avoid stock shortages and minimise excess inventory. Manage supplier lead times and identify potential supply chain risks before they impact operations. Oversee goods receipt processes, quality checks and the resolution of supplier discrepancies. Provide regular updates to internal stakeholders on stock availability, delivery schedules and supply chain performance. Support financial controls through accurate invoice processing and purchasing administration. Coordinate rolling stocktakes and maintain high levels of inventory accuracy. What We're Looking For Proven experience in a purchasing, procurement or supply chain role. Strong understanding of inventory management, demand planning and supplier performance management. Experience using ERP systems, with Sage and Linnworks experience highly desirable. Knowledge of international freight and logistics, including sea, air and road transportation. Strong negotiation and supplier relationship management skills. Commercially minded with the ability to balance cost, quality and service delivery. Highly organised with strong attention to detail and excellent communication skills. Personal Attributes Proactive and forward-thinking approach. Strong problem-solving skills and the ability to work effectively under pressure. Detail-oriented with excellent follow-through. Collaborative team player with strong commercial awareness. What's on Offer This is an excellent opportunity to join a growing business where you can make a genuine impact on operational performance, supplier strategy and business growth.

Bradley David Associates seeking a driven and ambitious B usiness Development Manager to support the continued growth of an established logistics business. Based in Bradford, this role is ideal for candidates located in the Bradford/Leeds area and offers the opportunity to shape the future of international and UK export/import services. You will play a key role in securing new business, developing long-term client partnerships, and driving growth across global markets. Working closely with the leadership team, you'll contribute to strategic planning while enjoying autonomy to build and manage your own client portfolio. Key Responsibilities Identify and secure new business opportunities across Europe with a focus on Air, Road, and Sea freight, as well as import/export and time-critical logistics. Build and maintain strong, long-lasting relationships to ensure repeat business and account growth. Collaborate with the leadership team on strategic business planning for the Global Division. Manage a pipeline of opportunities effectively using CRM systems. Provide regular updates, forecasts, and performance reports. Travel across the North of England and Scotland to meet clients and expand market presence. Requirements Proven experience in Air, Sea, and Road freight with strong knowledge of import/export procedures. Demonstrable track record in B2B sales or business development. Ability to build rapport quickly and maintain long-term client relationships. Self-motivated, results-driven, and able to work independently as well as collaboratively. Strong commercial awareness, problem-solving abilities, and negotiation skills. Excellent communication and presentation skills.

We are seeking an experienced Freight Forwarder to manage and coordinate Sea and Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service. Location East Yorkshire Salary up to £32k Duties Include: Completion of end-to-end forwarding activities as the individual role requires. Follow strict and time sensitive SOP's/KPI's to ensure compliance. Work closely with internal and external customers. Focus on customer service. Use of Cargo Wise /MS office as requested. Ensure invoicing, job costing, milestone are updated within the required timeframe. Month end department compliance Customs Entries Cost control Assist team colleagues where required. Ensure all reports including internal and customer specific are completed within the deadline. Resolve queries from customers and suppliers. Ensure Best Practice models are adopted. Work closely with the Operations manager for Internal and external rates reviews. Remain in contact with customers and suppliers to maintain relationships. To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development. Maintain clean desk policy. Operate within companies QA system. Any other tasks as directed by their supervisor or Line Manager Business related experience Proven customer service record and experience Proven operational experience. Key Skills: Thorough understanding of customer needs Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations. A knowledge and understanding of financials and impact on business. A Good knowledge of IT systems and processes used in the transport sector. Fluent in English, local language and any other languages required for smooth operation of business.

Who our client are? Our Freight Forwarding client is an ambitious independent logistics operator with three divisions, Road, Air & Sea, and Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in click apply for full job details

Who our client are? Our Freight Forwarding client is an ambitious independent logistics operator with three divisions, Road, Air & Sea, and Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in click apply for full job details

Who our client are? Our Freight Forwarding client is an ambitious independent logistics operator with three divisions, Road, Air & Sea, and Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in click apply for full job details

Who our client are? Our Freight Forwarding client is an ambitious independent logistics operator with three divisions, Road, Air & Sea, and Warehouse, and has been featured in The Sunday Times Top Track 250 for three years. The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in click apply for full job details