LORD SEARCH AND SELECTION
Jun 17, 2026
Contractor
Chief Operations Officer (Interim 12-Month FTC) CUSTOMER SUPPORT OPERATIONS CONSUMER ELECTRONICS Transform Customer Experience Shape Strategy Deliver Lasting Impact West Midlands c. £130,000 + bonus + excellent benefits Immediate start This is your opportunity to build something exceptional If you re a senior CUSTOMER SUPPORT OPERATIONS leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale. You ll step into a true blank sheet environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across the UK and Europe creating a best-in-class B2B2C experience. This isn t about incremental improvement. It s about meaningful, visible change. Why this role stands out End-to-end ownership Shape strategy and execution across technical support, warranty, compliance, and supply chain Real transformation mandate Lead organisational and operational change across multiple markets Executive influence Work directly with the Managing Director and board to define future direction Strong foundations Join a business with outstanding products and brand reputation, ready for operational excellence to match Immediate impact Your work will be visible, valued, and business-critical from day one What you ll be doing You ll lead a large, multi-functional team and take full accountability for delivering a seamless, high-performing customer experience. Your focus will include: Designing and executing a customer-first operational strategy Transforming and scaling technical support and service delivery across UK & Europe Embedding a culture of accountability, performance, and continuous improvement Aligning operations with regulatory, compliance, and quality standards Developing leadership capability and building a high-performing, motivated team About you You re an experienced, commercially minded leader who combines strategic vision with hands-on delivery. You are likely to be: A proven executive in customer support operations within a technical products/engineering service environment Experienced in leading transformation and scaling support functions Comfortable navigating complex, multi-market operations A strong communicator who can influence at board level while engaging frontline teams Energised by challenge, pace, and the opportunity to make a lasting impact Above all, you bring the drive and credibility to lead change and deliver results quickly. About the business You ll be joining a market-leading manufacturer of innovative, IoT-connected products, backed by a global technology group. The business is known for product excellence and industry leadership and is now investing in making its customer experience equally outstanding. What you ll gain The chance to lead a high-profile transformation programme A role with genuine autonomy, visibility, and influence A collaborative and forward-thinking leadership team Competitive salary, bonus, and benefits package The opportunity to leave a lasting operational legacy Interested? If you re ready to take on a high-impact interim leadership challenge and deliver real change, we d love to hear from you. Please submit your CV, including current remuneration, quoting reference: 10424