2 jobs found

Junior Data Analyst Money Expert Chester Full-Time, Permanent £30,000 per annum Hybrid Working This is a hybrid role, based in our Chester office with flexibility to work from home on agreed days. This role is not fully remote. Only applicants within a commutable distance of the Chester office will be considered. About Money Expert Money Expert is one of the UK's leading independent comparison platforms, helping consumers make smarter decisions across energy, insurance, credit, and more. Our contact centre is central to how we deliver value and this role sits right at the heart of it. You'll join a fast-moving, collaborative operations team where your analysis shapes real outcomes: campaign performance, agent productivity, compliance, and customer experience. The Role Reporting to the Contact Centre Manager, you'll optimise outbound campaign performance, own data reporting, and use insights to drive continuous improvement across productivity, contact rates, and compliance. Key responsibilities: Manage and optimise dialler configurations pacing, retry logic, call outcomes, and AMD settings Build and maintain outbound campaigns accurately and to schedule Monitor and report on key metrics: contact rate, conversion rate, abandon rate, and agent occupancy Deliver clear performance analysis and actionable recommendations to operations and leadership Ensure full compliance with regulatory and internal standards Maintain system stability and respond quickly to performance issues or downtime Identify opportunities for automation and process improvement Work closely with Team Managers, Operations Managers, and Contact Centre leadership Who We're Looking For We're hiring for analytical ability and mindset, not a specific job title. You may come from one of several backgrounds all are welcome: Direct experience in dialler management, campaign configuration, or contact centre analytics Workforce Management (WFM) or contact centre reporting / MI analyst backgrounds Data or operational analysts from financial services, utilities, insurance, or telecoms Contact centre team leaders or ops coordinators ready to step into a specialist analyst role No direct dialler experience? That's okay. If you're analytically strong and understand contact centre operations, the dialler-specific knowledge is something we can develop together. Skills & Experience Strong analytical ability confident reading performance data and translating it into clear recommendations Understanding of contact centre operations, outbound KPIs, and campaign mechanics Experience with dialler platforms or workforce management / reporting / MI tools A proactive, problem-solving mindset with a drive to improve processes Attention to detail and a compliance-conscious approach Good communication skills you'll present findings to ops managers and senior leaders Comfortable with Excel or similar tools; SQL or BI experience a bonus What You'll Get 28 days holiday (including bank holidays), plus an extra day per year of service Christmas and New Year shutdown Company pension Clear career progression pathway Ongoing training and development support Wellness and Wellbeing programme MEX Rewards employee benefits platform On-site parking To apply, submit your CV and a short note about your background. We respond to every application.

CCaaS Support Analyst - Nice CXOne - Fully Remote Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to work closely with users on adoption and ongoing support and configuration. You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity to work with users across the whole of the UK and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics The successful candidate will have the following experience: - Previous experience working in a Technical Support capacity - At least 6 months' experience supporting the NICE CXOne Platform - Good Telephony/Voice/Contact Centre support experience - Excellent communication skills This is an exciting opportunity to work with an established end client on a large scale deployment of a modern tool. An initial 9 month contract with high possibility for extension. This role is fully remote (from the UK) and has been deemed inside IR35. Rates and client details will be discussed once we start reaching out to the shortlist. Apply with your latest CV for immediate consideration! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.