Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 12, 2026
Full time
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
A well-established and growing manufacturing and logistics group are seeking an experienced, hands-on Finance Manager to lead the finance function across a small multi-entity operation. This opportunity is ideal for a commercially minded finance professional who enjoys ownership, operational involvement and working closely with non-finance teams in a fast-paced SME environment. The role would suit a full or part-qualified accountant or someone qualified by experience (QBE) with strong manufacturing knowledge and confidence managing end-to-end finance. Job Title: Finance Manager - Manufacturing & Logistics Location: Milton Keynes (on-site, Monday-Friday) Salary: 50,000 - 55,000 + benefits Type: Full-time, Permanent Reporting into senior leadership, you will take full responsibility for finance operations, reporting and controls while leading a small finance team. You will play a key role in improving systems, strengthening processes and providing real-time financial insight to support operational and strategic decision-making. Responsibilities include but are not limited to: Lead end-to-end finance operations including PL, SL, GL, fixed assets and reconciliations Own weekly and monthly close processes and deliver timely management accounts, KPIs and variance analysis Manage cashflow, working capital, forecasting, budgeting and long-term financial planning Maintain strong financial controls and coordinate internal and external audits Maximise ERP effectiveness (Microsoft Business Central or similar), driving automation, system integrity and process improvement across finance, inventory, production, sales and logistics Standardise finance processes across group entities and improve month-end efficiency Oversee manufacturing cost accounting including COGS, labour, overheads, variances, stock control and stock takes Provide financial oversight and insight across logistics operations, including fleet, fuel, subcontractors, route profitability and operational KPIs Oversee payroll, pensions and statutory compliance including VAT, Intrastat and EC Sales Lists Lead and develop a small finance team and partner closely with operational and commercial stakeholders Deliver clear, data-driven insight to support decision-making, scenario planning and strategic initiatives What we are looking for: AAT, ACCA or CIMA qualified, part-qualified or QBE Strong SME finance background Manufacturing experience is very desirable and logistics exposure highly advantageous Advanced Excel and strong ERP experience (Business Central highly desirable) Proven experience managing or supervising a finance team Strong analytical skills, attention to detail and deadline management Confident communicator with a proactive, improvement-focused mindset This is a rare opportunity to step into a visible, influential finance role within a growing business where your expertise will genuinely shape processes, controls and decision-making. You'll enjoy autonomy, operational exposure and the chance to make a tangible impact rather than being confined to a purely reporting-led role. If you're an experienced Finance Manager or Senior Accountant looking for ownership, variety and real commercial involvement, we'd be delighted to discuss this opportunity further. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Jun 12, 2026
Full time
A well-established and growing manufacturing and logistics group are seeking an experienced, hands-on Finance Manager to lead the finance function across a small multi-entity operation. This opportunity is ideal for a commercially minded finance professional who enjoys ownership, operational involvement and working closely with non-finance teams in a fast-paced SME environment. The role would suit a full or part-qualified accountant or someone qualified by experience (QBE) with strong manufacturing knowledge and confidence managing end-to-end finance. Job Title: Finance Manager - Manufacturing & Logistics Location: Milton Keynes (on-site, Monday-Friday) Salary: 50,000 - 55,000 + benefits Type: Full-time, Permanent Reporting into senior leadership, you will take full responsibility for finance operations, reporting and controls while leading a small finance team. You will play a key role in improving systems, strengthening processes and providing real-time financial insight to support operational and strategic decision-making. Responsibilities include but are not limited to: Lead end-to-end finance operations including PL, SL, GL, fixed assets and reconciliations Own weekly and monthly close processes and deliver timely management accounts, KPIs and variance analysis Manage cashflow, working capital, forecasting, budgeting and long-term financial planning Maintain strong financial controls and coordinate internal and external audits Maximise ERP effectiveness (Microsoft Business Central or similar), driving automation, system integrity and process improvement across finance, inventory, production, sales and logistics Standardise finance processes across group entities and improve month-end efficiency Oversee manufacturing cost accounting including COGS, labour, overheads, variances, stock control and stock takes Provide financial oversight and insight across logistics operations, including fleet, fuel, subcontractors, route profitability and operational KPIs Oversee payroll, pensions and statutory compliance including VAT, Intrastat and EC Sales Lists Lead and develop a small finance team and partner closely with operational and commercial stakeholders Deliver clear, data-driven insight to support decision-making, scenario planning and strategic initiatives What we are looking for: AAT, ACCA or CIMA qualified, part-qualified or QBE Strong SME finance background Manufacturing experience is very desirable and logistics exposure highly advantageous Advanced Excel and strong ERP experience (Business Central highly desirable) Proven experience managing or supervising a finance team Strong analytical skills, attention to detail and deadline management Confident communicator with a proactive, improvement-focused mindset This is a rare opportunity to step into a visible, influential finance role within a growing business where your expertise will genuinely shape processes, controls and decision-making. You'll enjoy autonomy, operational exposure and the chance to make a tangible impact rather than being confined to a purely reporting-led role. If you're an experienced Finance Manager or Senior Accountant looking for ownership, variety and real commercial involvement, we'd be delighted to discuss this opportunity further. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 12, 2026
Full time
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Jun 12, 2026
Full time
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Car Sales Manager An experienced and driven Sales Manager is required to manage a small team of sales executives, to oversee both new and used car sales. Working for an established group based in Oxfordshire, the role combines hands-on leadership, with responsibilities for performance, profitability and the customer experience click apply for full job details
Jun 12, 2026
Full time
Car Sales Manager An experienced and driven Sales Manager is required to manage a small team of sales executives, to oversee both new and used car sales. Working for an established group based in Oxfordshire, the role combines hands-on leadership, with responsibilities for performance, profitability and the customer experience click apply for full job details
Lead Data Scientist Pay of up £92,522, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We want to hire a new Lead Data Scientist. If you're skilled at harnessing data and applying advanced analytics to improve outcomes and excited by the prospect of using data and technology at scale in innovative ways to solve complex problems we'd love to hear from you. DWP Digital provides inspiring career opportunities for people who are passionate about creating meaningful impact. As the Lead Data Scientist for Working Age Services, you will lead a high-performing analytical team helping to improve outcomes for claimants and agents. You'll use data science to inform the design, deliver and evaluation of Working Age digital services. Working closely with the Working Age Services Data Lead and Delivery Lead, you will collaborate with cross-disciplinary development teams to understand their data needs and ensure these are effectively met through strong engagement with the Data and Analytics platform team. DWP. Digital with Purpose. What skills, knowledge and experience will you need? Demonstrable experience of leading high-performing, multi-disciplinary teams that deliver analytics and insights at pace, effectively supporting project, programme and business outcomes. Strong working knowledge of a broad range of data science techniques including a clear understanding of their appropriate application alongside a commitment to remaining current with emerging industry developments and practices. Proven ability to build and maintain trusted relationships with peers and senior stakeholders including colleagues across digital, operations and policy in order to understand requirements and maximise value delivery. Evidenced capability in establishing standards and best practices for teams including implementing appropriate safeguards to ensure compliance with privacy, security and data protection principles as well as addressing ethical considerations such as unintended bias. Demonstrable contribution to leadership within the professional community including shaping recruitment strategies, supporting career progression and contributing to wider Digital Practice initiatives. Proven ability to create an inclusive and diverse working environment in which individuals feel safe to challenge, are confident their perspectives will be heard and are supported to take initiative and develop professionally. A degree or higher in STEM (Science, Technology, Engineering, or Mathematics) is essential for this role, and evidence of qualification will be requested. You and your role As a Lead Data Scientist, you will shape analytics, insight and evidence for Working Age Services - the part of DWP that supports millions of people of working age through services such as Universal Credit, helping them access financial support, employment opportunities and essential services. You will lead and develop a high-performing team, applying advanced analytical and data science methods. You will align your team's work with the DWP Data and AI strategies, ensuring effective use of central platforms, standards and capabilities. You will be accountable for the quality and impact of analytical outputs - from experimentation and evaluation approaches through to reporting and machine learning applications - ensuring they drive measurable improvements for citizens and DWP colleagues. Working closely with senior stakeholders across digital, operations and policy, you will influence how performance is measured, improve data quality, and embed a stronger culture of evidence-based decision-making. You will also set the standard for responsible data science - maintaining robust governance around privacy, security and data protection, and proactively addressing ethical considerations such as bias. As a senior leader in the profession, you will contribute to building an inclusive, high-performing community by supporting recruitment, developing talent, and helping shape the wider Digital Practice. Please note that the role may involve travel to other digital hubs, with frequency discussed if you are successful. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Jun 12, 2026
Full time
Lead Data Scientist Pay of up £92,522, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We want to hire a new Lead Data Scientist. If you're skilled at harnessing data and applying advanced analytics to improve outcomes and excited by the prospect of using data and technology at scale in innovative ways to solve complex problems we'd love to hear from you. DWP Digital provides inspiring career opportunities for people who are passionate about creating meaningful impact. As the Lead Data Scientist for Working Age Services, you will lead a high-performing analytical team helping to improve outcomes for claimants and agents. You'll use data science to inform the design, deliver and evaluation of Working Age digital services. Working closely with the Working Age Services Data Lead and Delivery Lead, you will collaborate with cross-disciplinary development teams to understand their data needs and ensure these are effectively met through strong engagement with the Data and Analytics platform team. DWP. Digital with Purpose. What skills, knowledge and experience will you need? Demonstrable experience of leading high-performing, multi-disciplinary teams that deliver analytics and insights at pace, effectively supporting project, programme and business outcomes. Strong working knowledge of a broad range of data science techniques including a clear understanding of their appropriate application alongside a commitment to remaining current with emerging industry developments and practices. Proven ability to build and maintain trusted relationships with peers and senior stakeholders including colleagues across digital, operations and policy in order to understand requirements and maximise value delivery. Evidenced capability in establishing standards and best practices for teams including implementing appropriate safeguards to ensure compliance with privacy, security and data protection principles as well as addressing ethical considerations such as unintended bias. Demonstrable contribution to leadership within the professional community including shaping recruitment strategies, supporting career progression and contributing to wider Digital Practice initiatives. Proven ability to create an inclusive and diverse working environment in which individuals feel safe to challenge, are confident their perspectives will be heard and are supported to take initiative and develop professionally. A degree or higher in STEM (Science, Technology, Engineering, or Mathematics) is essential for this role, and evidence of qualification will be requested. You and your role As a Lead Data Scientist, you will shape analytics, insight and evidence for Working Age Services - the part of DWP that supports millions of people of working age through services such as Universal Credit, helping them access financial support, employment opportunities and essential services. You will lead and develop a high-performing team, applying advanced analytical and data science methods. You will align your team's work with the DWP Data and AI strategies, ensuring effective use of central platforms, standards and capabilities. You will be accountable for the quality and impact of analytical outputs - from experimentation and evaluation approaches through to reporting and machine learning applications - ensuring they drive measurable improvements for citizens and DWP colleagues. Working closely with senior stakeholders across digital, operations and policy, you will influence how performance is measured, improve data quality, and embed a stronger culture of evidence-based decision-making. You will also set the standard for responsible data science - maintaining robust governance around privacy, security and data protection, and proactively addressing ethical considerations such as bias. As a senior leader in the profession, you will contribute to building an inclusive, high-performing community by supporting recruitment, developing talent, and helping shape the wider Digital Practice. Please note that the role may involve travel to other digital hubs, with frequency discussed if you are successful. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Jun 12, 2026
Full time
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 12, 2026
Full time
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Jun 12, 2026
Full time
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Lead Data Scientist Pay of up £92,522, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We want to hire a new Lead Data Scientist. If you're skilled at harnessing data and applying advanced analytics to improve outcomes and excited by the prospect of using data and technology at scale in innovative ways to solve complex problems we'd love to hear from you. DWP Digital provides inspiring career opportunities for people who are passionate about creating meaningful impact. As the Lead Data Scientist for Working Age Services, you will lead a high-performing analytical team helping to improve outcomes for claimants and agents. You'll use data science to inform the design, deliver and evaluation of Working Age digital services. Working closely with the Working Age Services Data Lead and Delivery Lead, you will collaborate with cross-disciplinary development teams to understand their data needs and ensure these are effectively met through strong engagement with the Data and Analytics platform team. DWP. Digital with Purpose. What skills, knowledge and experience will you need? Demonstrable experience of leading high-performing, multi-disciplinary teams that deliver analytics and insights at pace, effectively supporting project, programme and business outcomes. Strong working knowledge of a broad range of data science techniques including a clear understanding of their appropriate application alongside a commitment to remaining current with emerging industry developments and practices. Proven ability to build and maintain trusted relationships with peers and senior stakeholders including colleagues across digital, operations and policy in order to understand requirements and maximise value delivery. Evidenced capability in establishing standards and best practices for teams including implementing appropriate safeguards to ensure compliance with privacy, security and data protection principles as well as addressing ethical considerations such as unintended bias. Demonstrable contribution to leadership within the professional community including shaping recruitment strategies, supporting career progression and contributing to wider Digital Practice initiatives. Proven ability to create an inclusive and diverse working environment in which individuals feel safe to challenge, are confident their perspectives will be heard and are supported to take initiative and develop professionally. A degree or higher in STEM (Science, Technology, Engineering, or Mathematics) is essential for this role, and evidence of qualification will be requested. You and your role As a Lead Data Scientist, you will shape analytics, insight and evidence for Working Age Services - the part of DWP that supports millions of people of working age through services such as Universal Credit, helping them access financial support, employment opportunities and essential services. You will lead and develop a high-performing team, applying advanced analytical and data science methods. You will align your team's work with the DWP Data and AI strategies, ensuring effective use of central platforms, standards and capabilities. You will be accountable for the quality and impact of analytical outputs - from experimentation and evaluation approaches through to reporting and machine learning applications - ensuring they drive measurable improvements for citizens and DWP colleagues. Working closely with senior stakeholders across digital, operations and policy, you will influence how performance is measured, improve data quality, and embed a stronger culture of evidence-based decision-making. You will also set the standard for responsible data science - maintaining robust governance around privacy, security and data protection, and proactively addressing ethical considerations such as bias. As a senior leader in the profession, you will contribute to building an inclusive, high-performing community by supporting recruitment, developing talent, and helping shape the wider Digital Practice. Please note that the role may involve travel to other digital hubs, with frequency discussed if you are successful. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 12, 2026
Full time
Lead Data Scientist Pay of up £92,522, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We want to hire a new Lead Data Scientist. If you're skilled at harnessing data and applying advanced analytics to improve outcomes and excited by the prospect of using data and technology at scale in innovative ways to solve complex problems we'd love to hear from you. DWP Digital provides inspiring career opportunities for people who are passionate about creating meaningful impact. As the Lead Data Scientist for Working Age Services, you will lead a high-performing analytical team helping to improve outcomes for claimants and agents. You'll use data science to inform the design, deliver and evaluation of Working Age digital services. Working closely with the Working Age Services Data Lead and Delivery Lead, you will collaborate with cross-disciplinary development teams to understand their data needs and ensure these are effectively met through strong engagement with the Data and Analytics platform team. DWP. Digital with Purpose. What skills, knowledge and experience will you need? Demonstrable experience of leading high-performing, multi-disciplinary teams that deliver analytics and insights at pace, effectively supporting project, programme and business outcomes. Strong working knowledge of a broad range of data science techniques including a clear understanding of their appropriate application alongside a commitment to remaining current with emerging industry developments and practices. Proven ability to build and maintain trusted relationships with peers and senior stakeholders including colleagues across digital, operations and policy in order to understand requirements and maximise value delivery. Evidenced capability in establishing standards and best practices for teams including implementing appropriate safeguards to ensure compliance with privacy, security and data protection principles as well as addressing ethical considerations such as unintended bias. Demonstrable contribution to leadership within the professional community including shaping recruitment strategies, supporting career progression and contributing to wider Digital Practice initiatives. Proven ability to create an inclusive and diverse working environment in which individuals feel safe to challenge, are confident their perspectives will be heard and are supported to take initiative and develop professionally. A degree or higher in STEM (Science, Technology, Engineering, or Mathematics) is essential for this role, and evidence of qualification will be requested. You and your role As a Lead Data Scientist, you will shape analytics, insight and evidence for Working Age Services - the part of DWP that supports millions of people of working age through services such as Universal Credit, helping them access financial support, employment opportunities and essential services. You will lead and develop a high-performing team, applying advanced analytical and data science methods. You will align your team's work with the DWP Data and AI strategies, ensuring effective use of central platforms, standards and capabilities. You will be accountable for the quality and impact of analytical outputs - from experimentation and evaluation approaches through to reporting and machine learning applications - ensuring they drive measurable improvements for citizens and DWP colleagues. Working closely with senior stakeholders across digital, operations and policy, you will influence how performance is measured, improve data quality, and embed a stronger culture of evidence-based decision-making. You will also set the standard for responsible data science - maintaining robust governance around privacy, security and data protection, and proactively addressing ethical considerations such as bias. As a senior leader in the profession, you will contribute to building an inclusive, high-performing community by supporting recruitment, developing talent, and helping shape the wider Digital Practice. Please note that the role may involve travel to other digital hubs, with frequency discussed if you are successful. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 12, 2026
Full time
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Occupational Therapist • Specialist SEND School • Hackney • Band 6 Band 7 A specialist school for pupils with Special Educational Needs and/or Disabilities (SEND) is currently looking for a qualified Occupational Therapist to join their staff on a temporary-to-permanent basis from September. The Role As one of the school's Occupational Therapists, you will be working across 3 school sites based in Hackney. You will assess, plan, resource and deliver effective and engaging occupational therapy programmes for pupils aged 3 19 (supported by teachers and school leaders). Pupils attending the school have varying needs and all are provided with a combined programme of therapy and teaching to meet their individual needs. You will work collaboratively with colleagues, external professionals and families to support pupils' participation, independence and access to learning. Your role will also include planning and delivering whole-staff training to promote occupational therapy strategies and best practice throughout the school. Your weekly role will consist of therapeutic work in one-to-one sessions with individual pupils, as well as supporting small groups or whole classes depending on need. You may deliver structured, weekly intervention programmes and/or provide in-the-moment therapeutic support within the classroom environment. You will support the successful operation of all aspects of the school, as directed by the senior leadership team. The School This large specialist SEND school is based in Hackney and caters for children and young people with special educational needs and/or disabilities. All pupils have an Education, Health and Care Plan (EHCP), and most pupils have severe or profound needs. Many have additional needs, including complex medical conditions or autism spectrum conditions. The school uses a multidisciplinary, personalised approach to supporting learners through a diverse curriculum that focuses on the arts, physical development and enrichment opportunities. There is an established and dedicated staff team of teachers, support staff and therapists working across multiple school sites, and there are excellent opportunities for professional development. To apply for this role, you must be an HCPC-registered Occupational Therapist and have: • Outstanding knowledge and understanding of occupational therapy practice and its application within educational settings • Experience of supporting children and young people with SEND, including those with complex learning, physical and sensory needs • Understanding of mental health in children, adverse childhood experiences (ACEs), trauma and the impact of abuse and mental health difficulties on child development, attachment and behaviour • Understanding of child development, learning and children with SEND • Understanding of relevant policies, codes of practice and awareness of relevant legislation • General understanding of the national curriculum and school provision • Excellent communication, assessment and report-writing skills • The ability to work collaboratively as part of a multidisciplinary team You must be an HCPC-registered Occupational Therapist. If you have the appropriate qualifications, skills and experience listed above, please apply with an up-to-date CV. We have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients.
Jun 12, 2026
Full time
Occupational Therapist • Specialist SEND School • Hackney • Band 6 Band 7 A specialist school for pupils with Special Educational Needs and/or Disabilities (SEND) is currently looking for a qualified Occupational Therapist to join their staff on a temporary-to-permanent basis from September. The Role As one of the school's Occupational Therapists, you will be working across 3 school sites based in Hackney. You will assess, plan, resource and deliver effective and engaging occupational therapy programmes for pupils aged 3 19 (supported by teachers and school leaders). Pupils attending the school have varying needs and all are provided with a combined programme of therapy and teaching to meet their individual needs. You will work collaboratively with colleagues, external professionals and families to support pupils' participation, independence and access to learning. Your role will also include planning and delivering whole-staff training to promote occupational therapy strategies and best practice throughout the school. Your weekly role will consist of therapeutic work in one-to-one sessions with individual pupils, as well as supporting small groups or whole classes depending on need. You may deliver structured, weekly intervention programmes and/or provide in-the-moment therapeutic support within the classroom environment. You will support the successful operation of all aspects of the school, as directed by the senior leadership team. The School This large specialist SEND school is based in Hackney and caters for children and young people with special educational needs and/or disabilities. All pupils have an Education, Health and Care Plan (EHCP), and most pupils have severe or profound needs. Many have additional needs, including complex medical conditions or autism spectrum conditions. The school uses a multidisciplinary, personalised approach to supporting learners through a diverse curriculum that focuses on the arts, physical development and enrichment opportunities. There is an established and dedicated staff team of teachers, support staff and therapists working across multiple school sites, and there are excellent opportunities for professional development. To apply for this role, you must be an HCPC-registered Occupational Therapist and have: • Outstanding knowledge and understanding of occupational therapy practice and its application within educational settings • Experience of supporting children and young people with SEND, including those with complex learning, physical and sensory needs • Understanding of mental health in children, adverse childhood experiences (ACEs), trauma and the impact of abuse and mental health difficulties on child development, attachment and behaviour • Understanding of child development, learning and children with SEND • Understanding of relevant policies, codes of practice and awareness of relevant legislation • General understanding of the national curriculum and school provision • Excellent communication, assessment and report-writing skills • The ability to work collaboratively as part of a multidisciplinary team You must be an HCPC-registered Occupational Therapist. If you have the appropriate qualifications, skills and experience listed above, please apply with an up-to-date CV. We have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients.
Mechanical Package Lead Zurich, Switzerland Salter Grange is recruiting on behalf of a leading European engineering and construction contractor delivering major data centre and mission-critical projects. We are seeking an experienced Mechanical Package Lead to drive the successful delivery of mechanical works on a flagship project in Zurich. Mechanical Package Lead Requirements: Trade background with a relevant third-level qualification. Minimum 5 years' experience as a Mechanical Engineer or Mechanical Package Lead on large-scale construction projects. Proven track record coordinating multidisciplinary teams and subcontractors. Strong knowledge of project delivery, commercial awareness and programme management. Proficient in Microsoft Office, AutoCAD and MS Project. Excellent leadership, communication and problem-solving skills. Mechanical Package Lead Responsibilities: Lead mechanical package delivery, ensuring safety, quality and programme targets are achieved. Manage day-to-day site operations, subcontractors and labour resources. Monitor project costs, variations, materials and plant requirements. Coordinate progress reporting, commercial reviews and change management activities. Oversee QA documentation, snagging, O&M manuals and project close-out deliverables. Attend client, engineering and coordination meetings, proactively managing risks and delays. Drive a culture of safety, accountability and high performance across the project team. Eligibility: Candidates must already have the right to work in Switzerland without sponsorship. EU/EFTA passport holders and those with existing Swiss work authorisation are encouraged to apply. Apply now for a confidential discussion.
Jun 12, 2026
Full time
Mechanical Package Lead Zurich, Switzerland Salter Grange is recruiting on behalf of a leading European engineering and construction contractor delivering major data centre and mission-critical projects. We are seeking an experienced Mechanical Package Lead to drive the successful delivery of mechanical works on a flagship project in Zurich. Mechanical Package Lead Requirements: Trade background with a relevant third-level qualification. Minimum 5 years' experience as a Mechanical Engineer or Mechanical Package Lead on large-scale construction projects. Proven track record coordinating multidisciplinary teams and subcontractors. Strong knowledge of project delivery, commercial awareness and programme management. Proficient in Microsoft Office, AutoCAD and MS Project. Excellent leadership, communication and problem-solving skills. Mechanical Package Lead Responsibilities: Lead mechanical package delivery, ensuring safety, quality and programme targets are achieved. Manage day-to-day site operations, subcontractors and labour resources. Monitor project costs, variations, materials and plant requirements. Coordinate progress reporting, commercial reviews and change management activities. Oversee QA documentation, snagging, O&M manuals and project close-out deliverables. Attend client, engineering and coordination meetings, proactively managing risks and delays. Drive a culture of safety, accountability and high performance across the project team. Eligibility: Candidates must already have the right to work in Switzerland without sponsorship. EU/EFTA passport holders and those with existing Swiss work authorisation are encouraged to apply. Apply now for a confidential discussion.
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Jun 12, 2026
Full time
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Job Title: Office Manager - Engineering Location: Surrey Salary: £27,000 to £32,000 Employment Type: Permanent Working Arrangements: Onsite working My client, a well established engineering business in Surrey, is looking for an organised and proactive Office Manager to keep the day to day operations running smoothly. This is a key role at the heart of the business, supporting engineering, sales and leadership teams. What you ll be doing: - Acting as the first point of contact for all inbound phone calls to the business - Ensuring the office is fully stocked with consumables, supplies and equipment - Coordinating logistics and planning for engineering and sales teams (couriers, shipments, scheduling, documentation) - Supporting general office administration, documentation and internal communication - Maintaining a tidy, efficient and well organised office environment - Liaising with suppliers, visitors and internal teams to keep operations running smoothly What we re looking for: - Proven experience working in an engineering or technical business - Strong communication skills confident handling calls, suppliers and internal teams - Highly organised, reliable and able to manage multiple tasks at once - Comfortable taking ownership of office processes and improving them where needed - A proactive mindset with the ability to anticipate what the team needs Why this role matters: You ll be the operational backbone of the office - the person who keeps everything moving, ensures the team has what they need, and represents the business professionally on every inbound call. For more information, please contact Cathy Swain. T: (phone number removed) E: (url removed)
Jun 12, 2026
Full time
Job Title: Office Manager - Engineering Location: Surrey Salary: £27,000 to £32,000 Employment Type: Permanent Working Arrangements: Onsite working My client, a well established engineering business in Surrey, is looking for an organised and proactive Office Manager to keep the day to day operations running smoothly. This is a key role at the heart of the business, supporting engineering, sales and leadership teams. What you ll be doing: - Acting as the first point of contact for all inbound phone calls to the business - Ensuring the office is fully stocked with consumables, supplies and equipment - Coordinating logistics and planning for engineering and sales teams (couriers, shipments, scheduling, documentation) - Supporting general office administration, documentation and internal communication - Maintaining a tidy, efficient and well organised office environment - Liaising with suppliers, visitors and internal teams to keep operations running smoothly What we re looking for: - Proven experience working in an engineering or technical business - Strong communication skills confident handling calls, suppliers and internal teams - Highly organised, reliable and able to manage multiple tasks at once - Comfortable taking ownership of office processes and improving them where needed - A proactive mindset with the ability to anticipate what the team needs Why this role matters: You ll be the operational backbone of the office - the person who keeps everything moving, ensures the team has what they need, and represents the business professionally on every inbound call. For more information, please contact Cathy Swain. T: (phone number removed) E: (url removed)
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Jun 12, 2026
Full time
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Jun 12, 2026
Full time
Senior Data Architect Pay of up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We're looking for Senior Data Architects to help shape how data underpins some of the UK's most critical public services. At DWP Digital, we build and run services that support millions of people every day - from accessing financial support to finding work. Data is at the heart of that mission. As a Senior Data Architect, you'll play a key role in designing the data foundations that enable these services to operate at scale, securely and effectively. You'll work on complex, high-impact initiatives across DWP Digital, collaborating with architects, engineers and senior stakeholders to define the right solutions. You'll bring clarity to ambiguity, develop architectural options, and provide expert guidance that informs both technology choices and long-term strategic direction. This is a rare opportunity to influence enterprise-scale data architecture in a genuinely meaningful context - improving services that make a difference to society. What skills, knowledge and experience will you need? Extensive knowledge of data architecture design and modelling with demonstrable application of industry-recognised techniques, patterns, tools and standards. Demonstrable ability to present data architecture designs and articulate key decisions to technical governance forums ensuring alignment with enterprise architecture principles and strategic objectives. Proven experience across core data architecture disciplines including Data Modelling, Master Data Management (MDM), Metadata Management and Data Governance. In-depth understanding of event-driven architecture with demonstrable application of patterns such as publish-subscribe (pub/sub) and data streaming supported by appropriate modelling techniques tools and standards. Strong practical experience of public cloud technologies and cloud-native design including hosting, containerisation and networking patterns with proficiency across platforms such as AWS, Microsoft Azure and Google Cloud Platform (GCP). Solid understanding of Agile delivery methodologies with proven application of best practices in complex cross-functional technology environments. Hands-on experience of DevOps principles including strong working knowledge of Continuous Integration (CI) and Continuous Delivery (CD) practices and tooling. Proven capability to shape, influence and support technology initiatives across projects, programmes and portfolios ensuring alignment with architectural vision and organisational outcomes. You and your role As a Senior Data Architect, you'll work across multiple programmes and delivery teams, applying enterprise-level thinking to complex data challenges. You'll translate business and user needs into scalable, resilient data architectures - designing models, structures and frameworks that support consistent, high-quality and well-governed data across the organisation. You'll take ownership of key architectural artefacts, including data models, metadata frameworks and data dictionaries, ensuring clarity, consistency and alignment at scale. Working alongside other Data and Technical Architects, you'll ensure data architecture is fully integrated into wider system design, enabling solutions that are robust, interoperable and future-ready. You'll also provide technical leadership within the community - guiding other Data Architects, supporting design decisions, and ensuring adherence to agreed standards, policies and governance frameworks. Through your work, you'll influence how data is managed and used across DWP Digital, helping to build platforms and services that are secure, reliable and designed for long-term impact. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £83,917. You'll get a salary of £57,946 plus a Government Digital and Data Allowance of up to £25,971, subject to our assessment of capability at interview. Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 12, 2026
Full time
Site Reliability Engineer Pay up to £80,664 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a truly great work life balance. DWP. Digital with Purpose. We have a fantastic opportunity to join our community of experts at DWP Digital as a Senior Site Reliability Engineer, within one of our SRE teams at the heart of Digital Transformation. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of reliability engineering including capacity and performance management through monitoring, logging, and alerting. Demonstrable experience of supporting a Live Service, including live operations, incident management, and continuous improvement. Demonstrable experience of developing and supporting cloud-based applications in AWS. Demonstrable experience of building and maintaining CI/CD pipelines. Demonstrable experience communicating effectively with stakeholders at multiple levels to provide feedback and support. Demonstrable experience using automation to remove toil with scripting, infrastructure, and configuration as code. You and your role Your day will be all about making sure our applications and infrastructure are reliable, secure and ready for scale. You'll work closely with development teams from the design stage, helping them build systems that follow best practices and meet department standards. You'll lead by example, mentoring other SREs, guiding teams and driving improvements. A big part of your role will be creating and maintaining detailed runbooks so incidents can be resolved quickly and efficiently. You'll also automate repetitive tasks, reduce toil and make sure monitoring is in place so issues are spotted before they become problems. When major incidents happen, you'll take the lead in coordinating the right people and restoring services fast. You'll manage error budgets, review high-priority incidents and push a culture of engineering ownership across the organisation. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £80,664 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable, so our application and selection process are just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Lead Data Scientist Pay of up £92,522, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We want to hire a new Lead Data Scientist. If you're skilled at harnessing data and applying advanced analytics to improve outcomes and excited by the prospect of using data and technology at scale in innovative ways to solve complex problems we'd love to hear from you. DWP Digital provides inspiring career opportunities for people who are passionate about creating meaningful impact. As the Lead Data Scientist for Working Age Services, you will lead a high-performing analytical team helping to improve outcomes for claimants and agents. You'll use data science to inform the design, deliver and evaluation of Working Age digital services. Working closely with the Working Age Services Data Lead and Delivery Lead, you will collaborate with cross-disciplinary development teams to understand their data needs and ensure these are effectively met through strong engagement with the Data and Analytics platform team. DWP. Digital with Purpose. What skills, knowledge and experience will you need? Demonstrable experience of leading high-performing, multi-disciplinary teams that deliver analytics and insights at pace, effectively supporting project, programme and business outcomes. Strong working knowledge of a broad range of data science techniques including a clear understanding of their appropriate application alongside a commitment to remaining current with emerging industry developments and practices. Proven ability to build and maintain trusted relationships with peers and senior stakeholders including colleagues across digital, operations and policy in order to understand requirements and maximise value delivery. Evidenced capability in establishing standards and best practices for teams including implementing appropriate safeguards to ensure compliance with privacy, security and data protection principles as well as addressing ethical considerations such as unintended bias. Demonstrable contribution to leadership within the professional community including shaping recruitment strategies, supporting career progression and contributing to wider Digital Practice initiatives. Proven ability to create an inclusive and diverse working environment in which individuals feel safe to challenge, are confident their perspectives will be heard and are supported to take initiative and develop professionally. A degree or higher in STEM (Science, Technology, Engineering, or Mathematics) is essential for this role, and evidence of qualification will be requested. You and your role As a Lead Data Scientist, you will shape analytics, insight and evidence for Working Age Services - the part of DWP that supports millions of people of working age through services such as Universal Credit, helping them access financial support, employment opportunities and essential services. You will lead and develop a high-performing team, applying advanced analytical and data science methods. You will align your team's work with the DWP Data and AI strategies, ensuring effective use of central platforms, standards and capabilities. You will be accountable for the quality and impact of analytical outputs - from experimentation and evaluation approaches through to reporting and machine learning applications - ensuring they drive measurable improvements for citizens and DWP colleagues. Working closely with senior stakeholders across digital, operations and policy, you will influence how performance is measured, improve data quality, and embed a stronger culture of evidence-based decision-making. You will also set the standard for responsible data science - maintaining robust governance around privacy, security and data protection, and proactively addressing ethical considerations such as bias. As a senior leader in the profession, you will contribute to building an inclusive, high-performing community by supporting recruitment, developing talent, and helping shape the wider Digital Practice. Please note that the role may involve travel to other digital hubs, with frequency discussed if you are successful. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Jun 12, 2026
Full time
Lead Data Scientist Pay of up £92,522, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We want to hire a new Lead Data Scientist. If you're skilled at harnessing data and applying advanced analytics to improve outcomes and excited by the prospect of using data and technology at scale in innovative ways to solve complex problems we'd love to hear from you. DWP Digital provides inspiring career opportunities for people who are passionate about creating meaningful impact. As the Lead Data Scientist for Working Age Services, you will lead a high-performing analytical team helping to improve outcomes for claimants and agents. You'll use data science to inform the design, deliver and evaluation of Working Age digital services. Working closely with the Working Age Services Data Lead and Delivery Lead, you will collaborate with cross-disciplinary development teams to understand their data needs and ensure these are effectively met through strong engagement with the Data and Analytics platform team. DWP. Digital with Purpose. What skills, knowledge and experience will you need? Demonstrable experience of leading high-performing, multi-disciplinary teams that deliver analytics and insights at pace, effectively supporting project, programme and business outcomes. Strong working knowledge of a broad range of data science techniques including a clear understanding of their appropriate application alongside a commitment to remaining current with emerging industry developments and practices. Proven ability to build and maintain trusted relationships with peers and senior stakeholders including colleagues across digital, operations and policy in order to understand requirements and maximise value delivery. Evidenced capability in establishing standards and best practices for teams including implementing appropriate safeguards to ensure compliance with privacy, security and data protection principles as well as addressing ethical considerations such as unintended bias. Demonstrable contribution to leadership within the professional community including shaping recruitment strategies, supporting career progression and contributing to wider Digital Practice initiatives. Proven ability to create an inclusive and diverse working environment in which individuals feel safe to challenge, are confident their perspectives will be heard and are supported to take initiative and develop professionally. A degree or higher in STEM (Science, Technology, Engineering, or Mathematics) is essential for this role, and evidence of qualification will be requested. You and your role As a Lead Data Scientist, you will shape analytics, insight and evidence for Working Age Services - the part of DWP that supports millions of people of working age through services such as Universal Credit, helping them access financial support, employment opportunities and essential services. You will lead and develop a high-performing team, applying advanced analytical and data science methods. You will align your team's work with the DWP Data and AI strategies, ensuring effective use of central platforms, standards and capabilities. You will be accountable for the quality and impact of analytical outputs - from experimentation and evaluation approaches through to reporting and machine learning applications - ensuring they drive measurable improvements for citizens and DWP colleagues. Working closely with senior stakeholders across digital, operations and policy, you will influence how performance is measured, improve data quality, and embed a stronger culture of evidence-based decision-making. You will also set the standard for responsible data science - maintaining robust governance around privacy, security and data protection, and proactively addressing ethical considerations such as bias. As a senior leader in the profession, you will contribute to building an inclusive, high-performing community by supporting recruitment, developing talent, and helping shape the wider Digital Practice. Please note that the role may involve travel to other digital hubs, with frequency discussed if you are successful. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Leeds, Manchester, Newcastle or Sheffield. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,522. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £23,253 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
Jun 12, 2026
Full time
As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre. You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches You can translate business needs into clear technical solutions and explain decisions so stakeholders understand and trust them You understand modern contact centre platforms and how they support multi-channel services and integrated customer journeys You can design end-to-end contact centre solutions, including call routing, customer journeys, agent workflows, and scalable/high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive the shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across organisational boundaries to translate business needs into clear technical designs, guiding delivery from early concept through to live service and continuous improvement. You'll also own architecture governance, ensuring solutions align with strategy and long-term goals. Whether defining roadmaps, managing technical risk or identifying opportunities for innovation, you'll play a key role in shaping consistent, high-quality outcomes. Beyond delivery, you'll support and mentor other architects, sharing best practice and helping raise standards across the architecture community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £99,836. That's £75,026 salary plus a Government Digital and Data Allowance of up to £24,810 subject to our assessment of your capability at interview. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a two stage interview online. Click APPLY for more information and to start your application.
