4 jobs found

Senior Planner - Social Housing Repairs & Maintenance Based in Kingston Full-Time, Temporary position 3-6 months Hourly Rate: 14.50- 16.30 an hour We are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Kingston. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Senior Planner, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online now or call Meg on (phone number removed)!

Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney 38,000 - 42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.

&#(phone number removed); Site Supervisor Repairs & Maintenance &#(phone number removed); East Midlands / Yorkshire &#(phone number removed); Permanent I m currently recruiting for an experienced Site Supervisor to lead a team of trade operatives across responsive repairs and maintenance works. This role will suit someone with strong trade knowledge, excellent organisational skills, and previous experience supervising teams within social housing or property maintenance environments. Key Responsibilities: &#(phone number removed); Supervise operatives and subcontractors delivering repairs and maintenance works &#(phone number removed); Ensure works are completed safely, efficiently, on time and within budget &#(phone number removed); Monitor productivity, quality and overall team performance &#(phone number removed); Carry out site inspections, toolbox talks and ensure HSE compliance &#(phone number removed); Liaise with planners, office teams and residents to maintain smooth delivery &#(phone number removed); Support apprentices and help develop team capability &#(phone number removed); Promote high standards and a strong health & safety culture throughout About You: Previous experience as a Site Supervisor, Repairs Supervisor or Senior Operative Strong multi-trade knowledge within repairs and maintenance Understanding of H&S, RAMS and compliance procedures Experience managing teams and driving performance Good IT and communication skills CSCS card essential SSSTS / SMSTS / IOSH preferred Full UK driving licence What s on Offer: &#(phone number removed); Competitive salary DOE &#(phone number removed); Company van & fuel card &#(phone number removed); 25 days holiday + bank holidays &#(phone number removed); OOH earning opportunities &#(phone number removed); Long-term progression and development opportunities &#(phone number removed); Additional employee benefits and discounts If this sounds of interest, feel free to message me directly for more information.

Job Title: Senior Supervisor - Social Housing Location: North London Salary: 50,000 per annum Contract Type: Permanent, Full-Time About the Role We are working on behalf of a leading housing provider and maintenance contractor who is seeking a Senior Supervisor to oversee day-to-day operational delivery of social housing repairs and maintenance services across North London . This is an exciting opportunity for an experienced supervisor or manager to step into a senior role, providing leadership and operational oversight across multiple trades and teams, while ensuring high-quality service delivery and compliance with health and safety standards. Key Responsibilities Lead a team of operatives, contractors, and junior supervisors delivering responsive repairs and void works across a large portfolio of social housing properties. Oversee daily scheduling, workload distribution, and performance monitoring to ensure KPIs and SLAs are consistently met or exceeded. Act as the first point of contact for escalated issues relating to tenant satisfaction, service quality, and operational challenges. Work collaboratively with the contract manager, planners, and client-side stakeholders to ensure seamless service delivery. Monitor health and safety compliance across all sites, conducting audits and implementing corrective actions as required. Support in the recruitment, onboarding, and ongoing development of site-based teams. Produce regular reports on performance, compliance, and workforce productivity. Drive a culture of continuous improvement, resident satisfaction, and team accountability. Requirements Proven experience in a supervisory or managerial role within social housing repairs, maintenance, or a similar property services environment. Strong understanding of responsive repairs, voids, and planned works processes. Excellent leadership and people management skills, with the ability to mentor and motivate teams effectively. Sound knowledge of health & safety legislation (e.g., CDM, COSHH, etc.). Familiarity with housing management systems and job scheduling software. Full UK driving licence and willingness to travel across North London as required. What's On Offer Competitive salary of 50,000 per annum Company vehicle or car allowance Clear progression pathway into Contracts Management or Project roles Why Apply? This is an excellent opportunity to join a respected housing maintenance contractor with a strong pipeline of work across North London. If you're looking for the next step in your supervisory career - with real autonomy and influence - this could be the role for you.