5 jobs found

Customer Issue Resolution Representative Join a leading and innovative organisation dedicated to delivering exceptional customer service within the financial and supply chain sectors. Our company prides itself on fostering a collaborative and inclusive work environment, offering opportunities for professional growth and development. We are committed to maintaining high standards of integrity, efficiency, and customer satisfaction, making us an attractive prospect for ambitious professionals seeking a rewarding career in customer service and financial operations. Job Responsibilities Manage end-to-end Customer Issue Resolution (CIR), handling customer disputes, returns, credits, and collection activities to ensure timely payments and swift resolution of customer complaints. Partner with customers and internal teams such as quality assurance to resolve delinquent and disputed accounts effectively. Conduct vigorous collection activities on past due accounts within established credit policies through extensive telephone and email communication. Handle sensitive and confidential financial data with professionalism and discretion. Build credibility and trust with customers and internal stakeholders through accurate and timely CIR processing. Utilise SAP and Salesforce systems efficiently, maintaining current knowledge through ongoing training and certifications. Interpret policies and regulations, investigate issues, and communicate with relevant departments to research and resolve customer concerns. Participate in corporate initiatives, ensure compliance with professional standards, and uphold company values and ethical standards. Provide training to new team members on credit systems and processes, contributing to team development and process improvement projects. Develop expertise in credit policies and principles, strengthening skills in analysis, reporting, negotiation, and presentation. Lead or participate in departmental process improvement initiatives and projects to enhance service delivery and operational efficiency. Required Skills & Qualifications Minimum of two years experience in customer service, finance, supply chain, or sales roles. Strong understanding of credit policies, dispute resolution, and collections processes. Proficiency in SAP and Salesforce systems Excellent communication skills, with the ability to build rapport and credibility with diverse stakeholders. Strong analytical skills, capable of interpreting data and translating it into actionable insights. Ability to work independently to meet targets and objectives, while collaborating effectively with team members and management. Experience handling sensitive financial data with confidentiality and integrity. Proactive approach to problem-solving and process improvement initiatives. Strong interpersonal skills and the ability to work across different levels of the organisation and with external clients. Hybrid Role - mainly at home, but would need to work in the office as and when needed. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Customer Issue Resolution Representative Location: Bracknell (Hybrid) Pay Rate: 20.61 per hour Working Hours: Monday - Friday, 8:00am - 4:00pm Duration: 12 month contract About the Role We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities. This is a hybrid role , with primarily home-based working and occasional office attendance in Bracknell for meetings as required. You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection. Key Responsibilities Manage end-to-end customer issue resolution , including disputes, returns, adjustments, and collections activities Conduct proactive collection of overdue accounts through phone and email communication Collaborate with customers and internal teams (including Quality and cross-functional departments) to resolve issues efficiently Build strong relationships and maintain credibility through accurate and timely resolution processing Work with sensitive financial data while maintaining confidentiality Use and maintain knowledge of SAP and Salesforce systems Investigate and resolve issues by interpreting policies, analysing data, and liaising with relevant departments Contribute to process improvement initiatives and support team objectives Provide training and guidance to new team members when required Continuously develop skills in analysis, reporting, negotiation, and stakeholder engagement Skills & Experience Required Minimum 2 years' experience in customer service, finance, supply chain, or sales Experience with SAP and Salesforce systems Strong communication, analytical, and organisational skills Ability to handle moderately complex issues using sound judgment and problem-solving skills Confident in managing and interpreting financial data and credit processes Excellent customer-facing skills with a professional and positive approach Strong attention to detail with the ability to meet deadlines and maintain data accuracy Demonstrated ability to work independently and meet team KPIs Resilient, disciplined, and adaptable with a continuous improvement mindset Strong negotiation and influencing skills (or willingness to develop these) Fluent in English (additional languages are a plus) Education Bachelor's degree (preferred but not essential) in business, economics, or a related field Other degree disciplines will also be considered What We're Looking For We're seeking someone who can: Build strong relationships with customers and internal stakeholders Take ownership of issues and drive them through to resolution Work proactively to ensure timely payments and rapid complaint resolution Thrive in a fast-paced, customer-focused environment Why Join? Competitive hourly rate of 20.61 Flexible hybrid working model Opportunity to develop your skills within a global, collaborative environment Exposure to systems, processes, and continuous improvement initiatives If you're driven, detail-oriented, and passionate about delivering excellent customer service, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

SALES DEVELOPMENT REPRESENTATIVE BRIGHTON - HYBRID WORKING UP TO 40,000 + 70K OTE + BENEFITS THE OPPORTUNITY: Get Recruited are working on behalf of a well-established global events company who are looking for a Sales Development Representative to join their team.This role is primarily focused on new business (approximately 80% of your time), with the remainder spent following up on leads and nurturing prospective clients. This is a great opportunity for someone from a Business Development Representative, Business Development Executive, Sales Development Representative, Sales Executive, New Business or similar role. THE ROLE: Generate and develop new business opportunities through research, networking, and outreach. Conduct consultative conversations with prospective clients to understand their needs and recommend appropriate solutions. Follow up on leads and maintain ongoing communication with prospects to drive conversions. Build and maintain a robust sales pipeline, tracking progress and reporting regularly. THE PERSON: Must have a minimum 2 years' experience in B2B sales. Strong new business development experience. Strong consultative selling skills with the ability to identify client needs and provide tailored solutions. Excellent communication skills. Self-motivated and target-driven, with a proactive approach to prospecting and business development. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

BUSINESS DEVELOPMENT REPRESENTATIVE BRIGHTON - HYBRID WORKING UP TO 40,000 + 70K OTE + BENEFITS THE OPPORTUNITY: Get Recruited are working on behalf of a well-established global events company who are looking for a BDE to join their team.This role is primarily focused on new business (approximately 80% of your time), with the remainder spent following up on leads and nurturing prospective clients. This is a great opportunity for someone from a Business Development Representative, Business Development Executive, Sales Development Representative, Sales Executive, New Business or similar role. THE ROLE: Generate and develop new business opportunities through research, networking, and outreach. Conduct consultative conversations with prospective clients to understand their needs and recommend appropriate solutions. Follow up on leads and maintain ongoing communication with prospects to drive conversions. Build and maintain a robust sales pipeline, tracking progress and reporting regularly. THE PERSON: Must have a minimum 2 years' experience in B2B sales. Strong new business development experience. Strong consultative selling skills with the ability to identify client needs and provide tailored solutions. Excellent communication skills. Self-motivated and target-driven, with a proactive approach to prospecting and business development. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Business Development Representative (Technology / IT) 28,000 - 32,000 + 10% Profit Commission (OTE 45,000) + Technical Training + Career Progression + 37.5 hours per week Office based, Commutable from Bristol, Avonmouth, Henleaze, Henbury, Patchway, Almondsbury, Pill, Portbury, Portishead, Clevedon, Thornbury and surrounding areas Are you an ambitious and driven sales minded individual looking for training, autonomy and recognition in a close knit environment developing warm leads whilst also focussing on business development with generous commission to boost your earnings? This is a great opportunity to drive growth within this industry leading engineering expert that will offer product training and enable you to further your sales expertise, within a small close knit environment and an empowered environment where you will focus on calling lapsed customer accounts. This company have 24 employees and have witness excellent growth, they are now expanding their sales team and are recruiting for a driven sales individual to propel their career and abilities. This role will suit an ambitious sales focussed person that is looking to have full control of the sales lifecycle, and take control of their earnings through commission that is directly affected by your efforts all whilst having a great work life balance and company benefits. The Role: Office based with hybrid and flexible hours 37.5 hours per week Selling to retail supply chain, Manufacturing and Logistics customers Excellent training, Benefits and commission The Person: Driven Sales minded individual Looking for a Business Development / Sales based role Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidate