94 jobs found

The role of Lease & Estates Manager - Retail is to lead lease negotiations and rent reviews, ensure compliance with lease obligations, and work closely with Senior Management and Directors to align property strategy with broader business objectives. This role reports to the director of Estates. Quest Search & Selection are proud to partner with a multi-site, B2C consumer business. Duties & Responsibilities for this Lease & Estates Manager - Retail: 1. Manage a portfolio of retail properties, overseeing all day-to-day property management activities. 2. Monitor lease key dates, including rent reviews and renewals, ensuring timely and effective action. 3. Resolve landlord and tenant disputes efficiently, minimising disruption and cost to the business. 4. Act as the primary point of contact for all property-related matters across the business. 5. Ensure compliance with landlord lease obligations, particularly in relation to repairs and maintenance. 6. Take responsibility for non-operational assets, including vacant units, void spaces, and commercial and residential sub-tenants. 7. Review, challenge, and monitor service charge budgets, statements, and demands. 8. Develop, maintain, and manage property database. To be successful in this Lease & Estates Manager - Retail: 1. Open-minded for candidates from retail, hospitality or leisure commercial property roles. 2. Demonstrated success in a comparable property or estates management role. 3. Strong negotiation capability with a solid understanding of commercial lease structures. 4. You must have commercial lease renewal experience 5. Highly commercial mindset with a proven drive to deliver results beyond expectations. 6. Adaptable and resilient, able to thrive in a fast-paced retail environment. 7. Experience managing a varied and diverse property portfolio. 8. Flexible approach to work being field based, stores, head office vista required. The benefits of this Lease & Estates Manager - Retail: 22 days Holidays. Attractive salary. Contributory pension. Discount across the group. Training & development opportunities. If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no. JO- We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

The role of Lease & Estates Manager - Retail is to lead lease negotiations and rent reviews, ensure compliance with lease obligations, and work closely with Senior Management and Directors to align property strategy with broader business objectives. This role reports to the director of Estates. Quest Search & Selection are proud to partner with a multi-site, B2C consumer business. Duties & Responsibilities for this Lease & Estates Manager - Retail: 1. Manage a portfolio of retail properties, overseeing all day-to-day property management activities. 2. Monitor lease key dates, including rent reviews and renewals, ensuring timely and effective action. 3. Resolve landlord and tenant disputes efficiently, minimising disruption and cost to the business. 4. Act as the primary point of contact for all property-related matters across the business. 5. Ensure compliance with landlord lease obligations, particularly in relation to repairs and maintenance. 6. Take responsibility for non-operational assets, including vacant units, void spaces, and commercial and residential sub-tenants. 7. Review, challenge, and monitor service charge budgets, statements, and demands. 8. Develop, maintain, and manage property database. To be successful in this Lease & Estates Manager - Retail: 1. Open-minded for candidates from retail, hospitality or leisure commercial property roles. 2. Demonstrated success in a comparable property or estates management role. 3. Strong negotiation capability with a solid understanding of commercial lease structures. 4. You must have commercial lease renewal experience 5. Highly commercial mindset with a proven drive to deliver results beyond expectations. 6. Adaptable and resilient, able to thrive in a fast-paced retail environment. 7. Experience managing a varied and diverse property portfolio. 8. Flexible approach to work being field based, stores, head office vista required. The benefits of this Lease & Estates Manager - Retail: 22 days Holidays. Attractive salary. Contributory pension. Discount across the group. Training & development opportunities. If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no. JO- We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Location:- Reading Job Title:- Vehicle Technician (Level 2) Salary 37,440 + overtime ( 40,000 We are recruiting for an Independent Garage in the Reading Area for a Level 2 Qualified Light Vehicle Technician. This is a top family-run and owned site, that train and progress all their Technicians to the top level, and historically they have progressed them all the way up to Master Level (with an MOT license too). If you are stuck in your current role without your Level 3 and going nowhere, this is your chance. Up to 37,440 + bonuses 8-5pm Mon - Fri with 1/2 weekends only which is paid at time and a half Independently owned and grown workshop that deals with all the work of a fully operating independent garage, they have an outstanding reputation for the quality of their work. Requirements for Vehicle Technician role 1. A Motor Trade qualification to work on any type of vehicle 2. Driving License 3. Tools to tackle repairs 4. 18 months experience, but open to a conversation around it. Ready for an upgrade? If you are interested in this position please contact Eric Duxbury at Holt Recruitment. He can tell you everything you need to know about your next move by hitting 'Apply' below. Please note:- if your CV is out of date, don't worry. Apply anyway, we can update it for you. Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Product Delivery Executive What is this job? You are the person responsible for making sure passengers have a great experience on a cruise ship. Think of yourself as a mix of: Hotel Operations Manager Customer Experience Manager Quality Control Manager Project Manager Your job is to travel to cruise ships, check everything is working properly, identify problems, improve services, and make sure guests are happy while the company hits its revenue targets. What would I actually do day-to-day? 1. Make sure the guest experience is excellent You'll constantly ask: Are passengers happy? Is the food, entertainment, housekeeping, and service meeting company standards? Are there recurring complaints? What can be improved? You'll review surveys, customer feedback, and ratings, then work with ship management to fix issues. 2. Visit ships and inspect operations You'll regularly travel to cruise ships and: Walk around the ship Check service quality Audit standards Speak with managers Identify problems Ensure company policies are being followed This isn't a desk-only role. Expect travel and time onboard ships. 3. Work with ship managers You'll be the main support person for: Hotel Directors Guest Services Managers When they have operational issues or need guidance on improving guest experience, you'll help them. 4. Improve products and services If passengers complain about: Entertainment Dining options Cabin experience Guest activities Service processes You'll analyse the feedback and recommend improvements. 5. Track business performance The company isn't just interested in happy guests. You'll also monitor: Revenue generated onboard Costs Customer satisfaction scores Operational performance Then you'll prepare reports for senior leadership. 6. Manage refurbishment and maintenance projects You'll help oversee: Hotel area refurbishments Repairs Equipment issues Improvement projects Basically making sure the passenger-facing parts of the ship stay in good condition. Who would be a good fit? Someone who has: Managed hotels, resorts, or hospitality operations Strong customer service background Experience leading teams and influencing managers Good problem-solving skills Comfortable analysing reports and performance metrics Willingness to travel frequently Cruise experience is a bonus, not a requirement. What are they really hiring for? The role is roughly: 40% Guest Experience & Quality Control 30% Operational Management 20% Stakeholder/Relationship Management 10% Reporting & Analysis "You are the company's eyes and ears onboard the cruise ships, making sure passengers are delighted, operations run smoothly, standards are met, and the business remains profitable." must have full uk driving licence as will be expected to travel as well as a valid passport 1/2 in office based in purfleet . this is an exciting role for someone who wants to travel has organisation skills and is a great people person can see problems and solve them

Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Mobile Diagnostic / Vehicle Technician Location : Based in the Leeds area Salary : £30,000 £36,000 per annum, DOE + Bonus after probation Contract : Full time, permanent Storm Auto Services are dedicated to supporting the collision sector, helping repairers calibrate, program and repair ADAS safety systems and other complex electronic systems. Our nationwide fleet of highly qualified automotive technicians, provide a wide range of advanced diagnostics and programming services. Mobile Diagnostic / Vehicle Technician Responsibilities: Travel to and from customer sites. Use of wide range of vehicle manufacturer and aftermarket Diagnostics skill. Awareness of health & safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility. Identify problems with vehicles using the diagnostic equipment. Explain automotive repairs and issues and provide great customer service. Test the functionality of parts and systems Research and use correct OEM repair methods Program and update electronic modules on cars and small vans Prepared to get additional certification as needed. Willingness to learn with hands-on training. Keep a professional appearance. To ensure customer cars are left in safe working condition Any other duties as and when required by senior company managers that are reasonably within the capabilities of the person and are aimed at achieving the company s objectives and goals. What we need from you: ATA/IMI certified At least 3 years hands on experience in specialist automotive repair Main dealer, manufacturer or specialist trained PC literate Ability to work unsupervised Hold a valid driver license. Ability to negotiate effectively with third parties. Ability to discuss and negotiate agreeable solutions to customer problems. Ability to maintain personal technical knowledge If you feel you have the skills and experience to be successful in this role then apply today! No agencies please.

Assistant Aftersales Manager opportunity in Birmingham Contract: Permanent, Full-Time (42.5 hours per week) Salary: From 16.12 per hour plus performance bonus, 33 days holiday, life assurance, pension and additional benefits. We are seeking an experienced Assistant Aftersales Manager to join a busy and customer-focused automotive dealership. This is an excellent opportunity for a motivated leader with strong operational and customer service skills who is looking to further develop their career within a successful and growing business. Working closely with senior management, you will support the day-to-day operation of the Aftersales Department, ensuring exceptional customer service standards, strong team performance, and efficient departmental operations. Key Responsibilities as a Assistant Aftersales Manager: Support the effective management of the dealership Aftersales function. Assist in overseeing service department operations to maximise efficiency and profitability. Lead, motivate and develop team members to achieve departmental and business objectives. Deliver an outstanding customer experience and ensure customer concerns are resolved professionally and promptly. Build long-term customer relationships through excellent service and communication. Anticipate customer needs and proactively identify solutions. Ensure all available resources are utilised effectively to support business performance. Provide guidance and support to colleagues through your technical knowledge and experience. Identify opportunities to improve processes, increase quality, and reduce inefficiencies. Maintain high standards of professionalism, compliance, and customer care. Assistant Aftersales Manager Requirements: Previous experience in an Assistant Aftersales Manager, Service Manager, Workshop Controller, or similar leadership role within a franchised automotive dealership. Strong knowledge of Aftersales operations and service department processes. Experience using Keyloop/Kerridge dealership management systems. A proven track record of delivering excellent customer service and achieving operational targets. Strong leadership, organisational, and communication skills. The ability to perform effectively in a fast-paced, commercially driven environment. Proficiency in Microsoft Outlook, Excel, and Word. Relevant automotive technical qualifications (NVQ, ATA, HFC, or equivalent) desirable. A full UK driving licence with fewer than 9 penalty points. The legal right to work in the UK. Benefits for the Assistant Aftersales Manager: Competitive salary and bonus package. 33 days annual leave including bank holidays. Annual leave purchase and sell scheme. Pension scheme and life assurance. Employee vehicle purchase programme. Discounts on servicing, repairs and parts. Cycle to Work scheme. Employee discount platform. One paid volunteering day each year. Ongoing training and professional development. Clear career progression opportunities. Comprehensive induction and onboarding programme. Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Birmingham and West Midlands, today to discover more about this fantastic opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career

An experienced Site Manager is required to oversee an important refurbishment project at HMP Whatton. Your new company A large FM and Maintenance contractor who runs the contract for the Ministry of Justice to maintain UK Prisons has an exciting opportunity for a Site Manager to join a new project at HMP Whatton. This is a temporary role for at least 6 months, to be reviewed thereafter.The role will require passing security vetting, so a clean criminal record is essential. Your new role This will be based at HMP Whatton, where you will be responsible for a large project of Fire Door Remedial work. The scope of works includes: Replacing all fire doors throughout the establishment. Repair the ceilings as required to the correct finish Repair any doors / IPS panels as required Repair and replace flooring as required following repairs All works are to be documented by photographs and a report so that where defective works can be proven, costs can be recovered through the original contractor. As the Site Manager, you will play an important part in delivering the project in a safe and risk-free process. This includes management of safety, CDM, issues, risks, and project change requests to ensure successful and on-time project delivery. You will be responsible for:Meeting with senior management and clients to track delivery timelines and costs.Managing and planning the escorts to meet the contractorsLiaising with all stakeholdersDeveloping detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirements.Identifying and assigning project tasks based on the skill sets, experience, and strengths of staff members and supply chain.Monitoring project performance to ensure timely delivery.Compiling and submitting project status reports to clients, management, and other stakeholders.Working effectively with relevant stakeholders for efficient project implementation.Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders. What you'll need to succeed You will be able to demonstrate previous experience as a Site Manager, ideally working on refurbishments and/or small works construction background. Experience in managing a variety of sectors would be beneficial as this role is varied. You will have previous experience of managing subcontractors and stakeholder engagement. Health and Safety experience is essential, as are the following qualifications:SMSTS/NVQ level 6 construction management, CSCS card requiredIOSHCDM knowledgeNVQ or City and Guilds in relevant trades qualification.This role is open to PAYE or Umbrella PAYE options - NO CIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Regional Contract Manager Location: Rotherham, South Yorkshire Salary: 40,000 - 50,000 per annum Job Type: Full-Time, Permanent About the Role An exciting opportunity has arisen for an experienced operational leader to join a growing organisation delivering services within the property and maintenance sector. This senior leadership role will take responsibility for a major regional contract, overseeing operational performance, client relationships and the management of planning, administration and field-based teams. The successful candidate will be highly organised, commercially aware and confident using operational data to drive performance, improve efficiency and deliver excellent service outcomes. We are looking for someone who can analyse trends, identify operational challenges and implement practical solutions that improve workflow, productivity and customer satisfaction. Strong leadership skills are essential, with the ability to build engaged, accountable and high-performing teams. Key Responsibilities Take overall responsibility for the successful delivery of a key regional contract and associated operations. Lead and support planning, administration and field-based teams to achieve service and performance targets. Analyse operational data and performance reports to identify opportunities for improvement. Manage workflow, scheduling, resource allocation and backlog reduction. Develop and maintain strong client relationships, acting as the primary operational contact. Produce operational reports, forecasts and performance analysis for senior management. Drive continuous improvement initiatives across service delivery and operational processes. About You To be successful in this role, you will have experience in a Contract Manager, Operations Manager, Regional Manager or similar leadership position within a fast-paced operational environment. You will be a confident communicator with the ability to motivate teams, manage performance and create a positive culture of accountability and engagement. Strong analytical skills are essential, along with the ability to interpret data and translate findings into effective operational improvements. Experience within any of the following sectors would be advantageous: Social Housing Property Services Repairs & Maintenance Facilities Management Construction Previous experience working with local authority contracts, service level agreements, performance KPIs and contract management systems would also be beneficial. What Success Looks Like Effective operational control across all service areas. High-performing teams with strong engagement and accountability. Improved efficiency through data-driven decision making. Strong client relationships and consistent contract performance. Achievement of service delivery targets and contractual obligations. What's on Offer Salary of 40,000 - 50,000 per annum Company Pension On-Site Parking Opportunity to join a growing business with genuine career progression Autonomy and responsibility within a senior operational role If you are an experienced operational leader who enjoys developing teams, solving complex challenges and driving performance improvements, we would love to hear from you.

Life Safety Systems Engineer Location: Home-based (Predominantly covering West London, Berks, Surrey, and Herts) Salary: £40,000 - £45,000 DOE & Skill Set (Typical OTE: £50,000 - £60,000+ PA) Job Type: Temporary to Permanent 3-month temporary period. Benefits: Company Vehicle (Estate Car or Van), Fuel/Travel fully covered, Private Healthcare, Performance Bonuses, and more. About Us This company is a life safety systems provider delivering top-tier engineering works to a wide selection of blue-chip and public sector organisations. They pride themselves on a proven track record of developing staff, rewarding hard work, and fostering long-term career progression. Due to increasing customer demand, we are looking for a highly motivated, career-minded Life Safety Systems Engineer to join their field team. What they offer Earning Potential: Regular overtime, weekend opportunities, and a performance-related bonus scheme. Travel & Equipment: Home-based role with an Estate Car or Van, fuel, uniform, mobile phone, laptop, PPE, and test equipment provided. All travel, hotel, and subsistence costs for occasional extended travel are fully met by the company. Time Off: Loyalty holiday scheme and an annual Christmas Shutdown. Health & Wellbeing: Company-subsidised Private Healthcare Scheme alongside personal wellbeing and mental health support. Financial Security: Contributory Pension Option (via Salary Sacrifice) and a paid Call Out Rota retainer. Key Responsibilities System Engineering: Deliver high-quality maintenance, fault finding (including cable faults), repairs, small modifications, and additions to various life safety systems. Emergency Support: Participate in the Company Emergency Support Rota (currently 1 week in 7) to provide critical field repair works. Compliance & Reporting: Accurately complete electronic reporting in accordance with company procedures and British Standard Statutory requirements. Professionalism: Represent the company appropriately at all times, maintaining excellent communication given the high profile of our clients. Continuous Improvement: Actively participate in ongoing theoretical, practical, and external industry-regulated training to continuously build your skill set. Role Structure & Onboarding This position is based from home and begins with a 12-week probationary period . This includes "on-the-job" foundation training alongside existing field managers and senior engineers. This period allows you to demonstrate your technical expertise while adapting to company processes. Upon successful completion of a brief written assessment and review, you will transition to fully unsupervised solo works, unlocking full eligibility for our performance bonuses and emergency support rota payments. Position Requirements Minimum Requirements (Must-Haves): Experience: At least 3 years of hands-on experience maintaining, fault-finding, modifying, extending, and commissioning a wide variety of life safety system types. Qualifications: City & Guilds 231 Electrical Parts 1 & 2, IEEE 17th/18th Edition, or an ONC in Electrical/Electronic Engineering (or equivalent). Industry Training: FIA and/or IFEDA competency course passes in Fire Alarm Design, Maintenance, Installation & Commissioning (or equivalent). Driving Licence: Full, valid UK driving licence with a maximum of 3 penalty points. Skills: Strong working knowledge of MS Office (Word, Excel, Outlook) and fluency in English. Education: Level 5 or above equivalent in Maths, English, and a technical subject. Strong understanding of statutory requirements for fire alarms, emergency lighting, voice alarms, and fire extinguishers. To be considered for this role please either hit the 'Apply' button on this site or email your CV directly to (url removed) ATA Recruitment specialise in Technical and Electrical Engineering, so if this role is not for you, please do have a look on our website for further potential opportunities which may suit your skills and experience better - If you have the skill, we have the recruitment knowledge and together we can find you your perfect job! - (url removed) ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney 38,000 - 42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Recovery Worker to play a pivotal role in our Complex Needs Service in Hammersmith and Fulham. Sounds great, what will I be doing? This role is responsible for empowering a caseload of clients to maintain their wellbeing, independence, and tenancy, while supporting them to achieve personal goals and aspirations. You will co-produce support and recovery plans, facilitate group activities and peer networks, and engage with community professionals to ensure holistic support. The role involves monitoring health, safety, and security, managing referrals, assessments, and reviews, and maintaining accurate records in line with policy. You will also support the manager with housing management tasks including rent collection, arrears, voids, repairs, and budgets, ensuring properties are safe, services run effectively, and contractual obligations are consistently met. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate will have experience supporting people with mental health needs and working with criminal justice services, with an understanding of relevant regulatory frameworks. They should have a good knowledge of health and safety within accommodation-based services and be able to monitor and maintain safety, security, and maintenance needs. Basic housing management knowledge, including maintenance and repairs, is required, along with strong literacy, numeracy, and IT skills to produce clear written communication and records. A sound understanding of safeguarding issues and the ability to respond appropriately is essential. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works

To deliver an efficient, compliant, and consistently high standard of gas repairs, servicing, and installations to social housing properties in accordance to governing trade (Gas Safe) organisation and current building regulations as amended, ensuring that customer satisfaction is at the heart of every job you complete. Key duties and responsibilities: To undertake gas servicing, repairs and/or installations to properties in an efficient and effective manner, ensuring that all activities are carried out in accordance with relevant policies and legislation. To effectively identify and repair faults, striving for repairs to be a first-time fix whilst ensuring good quality in line with standards. To liaise with customers and other staff, as appropriate, to ensure all relevant individuals are aware of progress and action taken. In more complex cases to refer the matter to a senior member of staff to identify the necessary remedial action. Ensure all works are completed in the most cost-effective manner, identify and pre-ordering materials from suppliers when necessary, ensuring that the customer is advised of the order progress. Maintain up-to-date knowledge on legislation and policy changes related to the gas environment. As required, to provide technical advice, support or guidance to colleagues and other trades to enable them to carry out their duties. To cover out of hours emergency call out in accordance with the departmental rota to attend to emergencies out of hours when required. To maintain the company vehicle in good condition, carry out regular vehicle safety checks reporting any defects promptly to the fleet manager. To support and assist, as required, with the development of apprentices, improving engineers, and trainees. Attend meetings as required and take an active role in developing your professional growth and personal development. Attending training as required. Use electronic equipment to provide work updates and issue electronic Landlords Gas Safety Certification. To carry out other reasonable duties and responsibilities within the overall function, in relation to the grading and level of responsibilities of the post Qualfications: Current holder of ACS (A Credited Certificate), minimum requirements being CCN1, CEN1, HTR1, CKR1. City & Guilds Level 3 certificate in Domestic Heating. Desirable to hold Certificate in Unvented Hot Water Storage System. Full Driving licence Please apply and I will be in touch. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Main Duties & Responsibilities The function of the Maintenance Operative is to support the safe, compliant and effective maintenance of the Hospice estate, including grounds and retail properties, by undertaking a wide range of reactive and planned maintenance tasks. The postholder will ensure that facilities remain safe, functional and well-presented, working under the direction of the Estates & Facilities Lead to deliver maintenance activities, support statutory compliance, and assist with the coordination of contractors and improvement works across all sites. Daily walk-through main site & grounds to identify problems/issues including checks of lighting, wells, sewage system, CCTV/security & BMS login Report & take action on any breakdown or defects in premises, copiers, plant, equipment & grounds taking action promptly, notifying senior managers & prioritising safety Undertake a wide range of general maintenance and minor works, including basic plumbing, carpentry, decorating and repairs, ensuring work is completed safely and to an appropriate standard. Organize moving & storage of items delivered to the main hospice site Oversee contractors on site as agreed with the Estates & Facilities Lead Ensure weekly check of generator fuel, roadworthiness of all hospice vehicles, fire alarm test, flushing & logging results on a web portal & agreeing a remedial plan with Affinity water if necessary Management of copiers and any issues with them to include lease renewal Support the Estates & Facilities Lead with weekly maintenance support & response to emergency facilities requests for all retail premises, liaising with shop staff as necessary & ordering & collecting supplies Manage and prioritise jobs as required using the PPM Use the Estates PPM system to log, update and close jobs, ensuring accurate and timely record keeping of all maintenance activities Participating in the departmental meetings reporting on: Quantity of outstanding works &/or repairs with subcontractors, health and safety and any regulatory compliance risks Support the coordination of servicing and maintenance of clinical equipment as required, recognising that responsibility for clinical assets and compliance remains with the relevant clinical teams. Progress chasing outstanding work with the in-house team and contractors Ensure all weekly checks and planned tasks are carried out Ensure drinking water stations are replenished whenever necessary Monthly check of emergency lighting Check products against the COSHH register and dispose of any that are not required or should not be held. Carry out COSHH Risk Assessments as necessary Check all Health and Safety Notices are current and update/replace/remove those that aren t Co-ordinate quarterly fire drills, support the Fire Marshalls meeting and ensure feedback at Link Up Support the Estates & Facilities Lead in water management (including septic tank and well water filtration) in compliance with statutory processes & procedures to ensure HSG274 compliance Ensure all quarterly checks and planned tasks are carried out, including in-house PAT test scheduling Support the Estates & Facilities Lead to ensure compliance with biannual services of all patient equipment subject to LOLER regulations, the biannual water quality test, the dismantling and clean extractor fans, ventilation shaft and solar panel checks Check Hospice vehicles ensuring records of services, inspections, road tax, MOT; and that the competencies and licences of minibus drivers comply with appropriate regulations Assist with the preparation of the annual maintenance budget Assisting with energy monitoring and reduction strategies Provide direction and support to maintenance staff Promote a proactive, solution-focused team culture Ensure safe working practices are followed at all times Qualifications, Skills, Experience, Knowledge & Approach A good standard of general education. Proven experience in estates, facilities or maintenance environment Strong practical, hands-on maintenance skills Experience coordinating maintenance activity Experience working with contractors Ability to work independently and make sound decisions Knowledge of health and safety compliance requirements, including correct use of PPE, COSHH, Manual Handling, Legionella, Risk Assessments etc Ability to work with a diverse team of volunteers effectively i.e. with varying motivation, age, gender, and physical and mental capacities Maintaining a large and varied Estate to a high standard, including grounds, structures and buildings Proficiency in operating various tools and powered equipment Training others on maintenance techniques and safe use of equipment Monitor and address hazards such as severe weather conditions like heatwaves, snow, ice, and remove litter to ensure safety of visitors, volunteers and staff Proficiency in operating various garden tools and powered equipment Communication Effectively engage with staff, volunteers & the public Maintain a visible and approachable presence across the organisation Problem solving skills, ability to address issues and make informed decisions Explain technical issues in a practical and accessible way Documenting work schedules and staff instructions. Ensure the Estates & Facilities Lead is appraised appropriately in all estates and H&S matters Identify when tasks are beyond own competence and escalate appropriately to the Estates & Facilities Lead or external contractors . Decision Making Prioritise competing workloads and risks Make operational decisions relating to maintenance and safety Planning and prioritisation Problem solving under pressure Escalate significant risks appropriately Mental & Physical Consideration Role requires manual handling Combination of practical and administrative work Occasional exposure to sensitive or emotional circumstances when meeting patient and families The post holder will be required to work in a high volume, fast paced environment. Frequent interruptions should be expected. Competing priorities are commonplace. The post holder will be required to visit other hospice building (shops) or event and will need to have the availability to travel there (car/ public transport) Working Conditions & Environment Combination of site based, and outdoor work Multi-site working including retail locations All weather conditions Work independently or as part of a team, including lone working where required, and support out-of-hours or emergency response arrangements where necessary Work sensitively within a hospice environment, demonstrating respect and professionalism when working in clinical and patient-facing areas. Health & Safety Comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance and safe working practices for all staff, direct reports, volunteers and contractors This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Available to respond to out of normal hours emergency situations on a rota basis Work in accordance with all Health & Safety procedures, always using appropriate PPE and safe working practices, and report any accidents, incidents or hazards promptly. Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.

We are seeking to appoint a Capital Projects and Project Management Surveyor on an initial 6-month basis to support the Estates and Assets Assistant Director. Please note this role will be based in the office for a minimum of 3 days per week. Role purpose: This role will focus on managing several key projects and will involve working closely with senior management to ensure the successful delivery of these projects. Candidates must be able to lead with confidence and have a 'self-starter' approach as the work programme has several projects in flight and requires the successful individual to manage a variety of stakeholders. Key responsibilities: Work proactively and positively with the Estate & Asset Manager and wider estates team to ensure the successful working of Estates in the Commercial & Assets Directorate Oversee and manage the planning, execution, and completion of various building projects, including repairs, refurbishments, roofing, and minor works providing contract administrator role. Provide an educated client role to manage external professional consultants leading project design from RIBA Stages 0 - 7 as required Conduct detailed building surveys and condition assessments for the Council's commercial and community assets to identify and prioritise maintenance and repair needs for the team to manage Provide professional advice on building matters, including the preparation of specifications, tenders, and cost estimates for works required Lead an aligned and co-ordinated approach between Planned Maintenance Surveyor and Property Technical Officer to ensure team are informed or priorities and can plan effective use of resources in a timely manner to provide good customer service and efficiencies operating the estate Build and maintain strong working relationships with key stakeholders and contractors, ensuring effective communication and that projects are delivered successfully Ensure all works comply with relevant regulations, health and safety standards, and best practice guideline Key skills/experience required: MRICS qualified or similar professional qualification post graduate level Providing advice and support on highly complex or politically sensitive service and property management issues; interpreting and process complex information, making appropriate recommendations to inform sound decision making Experience of developing large scale property, reinvestment programme and building compliance programmes to support the wider team Knowledge of CDM 2015 regulations and construction related issues contracts such as JCT, ICE etc Produce detailed scope of works, preparation of specifications for capital investment projects and planned maintenance programmes in order to effectively deliver the Asset Management Strategic Plan ensuring the stock is kept in good condition and meets business needs now and in the future

The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works

Interim Capital Projects Project Management Surveyor Castle Point Borough Council 3 days per week in office Initial 6 month contract £450 per day (Umbrella) This is a delivery-focused role overseeing a range of live capital and maintenance projects across the Council's property portfolio. You will be working closely with senior management and a range of stakeholders to ensure successful project delivery across multiple workstreams. The role requires a confident, self-starting individual who can take ownership of a varied workload and drive outcomes in a complex environment. Role purpose You will manage and coordinate several key capital and maintenance projects, ensuring effective delivery from inception through to completion. Working closely with internal teams and external consultants, you will provide professional advice, oversee project delivery, and ensure that all works are delivered to required standards, on time and within budget. Key responsibilities Work proactively with the Estate & Asset Manager and wider estates team to support effective delivery of estates functions within the Commercial & Assets Directorate Oversee and manage the planning, execution and completion of building projects including repairs, refurbishments, roofing and minor works, acting as Contract Administrator Act as an educated client, managing external consultants and leading project delivery through RIBA Stages 0-7 as required Undertake detailed building surveys and condition assessments across commercial and community assets, identifying and prioritising maintenance and repair needs Provide professional advice on building matters, including preparation of specifications, tender documentation and cost estimates Support a coordinated approach between the Planned Maintenance Surveyor and Property Technical Officer to ensure priorities are aligned and resources are used effectively Key skills and experience required MRICS qualified or equivalent professional qualification at postgraduate level Experience providing advice on complex or politically sensitive property and asset management matters, including interpreting complex information and making recommendations Proven experience delivering large-scale property reinvestment or capital programmes within a public sector or similar environment Strong knowledge of CDM 2015 regulations and construction contracts including JCT and ICE forms Experience producing detailed scopes of work, specifications and cost estimates for capital investment and planned maintenance programmes Ability to support the delivery of asset management strategies and ensure property portfolios are maintained to appropriate standards If this role is of interest to you, please apply with your CV before Friday 19th June.

Location: Poole, Dorset (BH15) Salary: c. £30k.p.a. Hours: Monday to Friday (08 00) Benefits: 28 days holiday (inc. Bank Holidays) + Workplace Pension We are seeking a proactive and reliable Site Manager to oversee the day-to-day operation, maintenance and presentation of a private residential estate in Poole. This is a hands-on role that combines estate management, basic maintenance, health and safety responsibilities, and excellent customer service. The successful candidate will take pride in maintaining high standards throughout the development while building positive relationships with residents, contractors and visitors. Key Responsibilities Conduct regular inspections of buildings, communal areas and external grounds. Ensure the estate remains clean, safe, secure and well-maintained at all times. Carry out routine maintenance, minor repairs, painting and decorating. Monitor communal facilities including lighting, lifts, doors, gates and fire safety equipment. Liaise with residents, contractors and managing agents regarding maintenance issues. Maintain site records, stock inventories and fault logs. Support health and safety compliance, including routine testing of fire alarms and emergency lighting. Assist with seasonal duties such as clearing snow and ice when required. About You Previous experience in property maintenance, caretaking, facilities management or a similar role. Practical maintenance skills and a proactive approach to problem solving. Excellent communication and customer service skills. Organised, dependable and able to work independently. Professional appearance and attitude. Maintenance-related qualification, apprenticeship or Health & Safety certification desirable. If you take pride in delivering exceptional standards and enjoy a varied, hands-on role, we would love to hear from you.