Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! £23,000 Basic Salary Company Car or Car allowance Guaranteed commission £40,000+ Uncapped On Target Earnings Holiday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their properties Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price Keep abreast of current market conditions and have a good knowledge of your local market Identifying new leads and generating new business to improve performance Work closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasers General assistance to the Branch Manager in the day to day running of the estate agency business Helping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm! You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary" Getting stuck in and making things happen Ambitious and self-motivated with the ability to work under pressure Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy You will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot) A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+) A company that invests in its people from Day 1 with the best ongoing training and development Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be" A company that embraces change and moves with the times Access to up-to-date company communication via social media and WhatsApp groups Helping the community is high on our agenda and we definitely put our money where our mouths are! We have raised £millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Jun 23, 2026
Full time
Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! £23,000 Basic Salary Company Car or Car allowance Guaranteed commission £40,000+ Uncapped On Target Earnings Holiday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their properties Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price Keep abreast of current market conditions and have a good knowledge of your local market Identifying new leads and generating new business to improve performance Work closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasers General assistance to the Branch Manager in the day to day running of the estate agency business Helping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm! You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary" Getting stuck in and making things happen Ambitious and self-motivated with the ability to work under pressure Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energy You will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot) A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+) A company that invests in its people from Day 1 with the best ongoing training and development Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be" A company that embraces change and moves with the times Access to up-to-date company communication via social media and WhatsApp groups Helping the community is high on our agenda and we definitely put our money where our mouths are! We have raised £millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Lettings Manager Basic Salary £28,000 - £29,000 On Target Earnings: £50,000 Car Allowance or a Company Car Work Pattern: 5 days per week including some Saturdays (3 on, 1 off) Additional Benefits: 33 days paid Holiday, plus an extra day off for your birthday, Pension, Life Insurance, Phone Allowance, Company Rewards and Incentives, Structured Career Path. Lettings Manager Are you an OUTSTANDING Lettings Professional seeking a new challenge? Our client offers quality Letting Agents the platform to earn a great salary and become part of a rapidly growing part of their business. If you have the skill and ambition to work with a renowned, forward thinking operation, then you could be the perfect fit! Lettings Manager - What's in it for you? A competitive salary package (see below) with uncapped rewards and a brilliant career path. A company car or car allowance. Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme. A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot). A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+) A company that invests in its people from Day 1 with the best ongoing training and development. Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be". A company that embraces change and moves with the times. Access to up-to-date company communication via social media and WhatsApp groups. Being encouraged and sponsored to actively take part in charity and community events and really giving something back. Lettings Manager - Qualities you will demonstrate: An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and lets. Drive and determination together with plenty of get up and go together with pace, passion, and enthusiasm! Ambitious and self-motivated with the ability to work in a pressurised environment. You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary". Getting stuck in and making things happen. And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home! Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy. You will need a full driving licence. Lettings Manager - The Role: Customer experience starts with YOU! In providing that personal, professional lettings expertise and advice, you help us make sure our customers get the best possible service at all times. Managing your own business both in relation to profitability and business development. Motivate, inspire, and manage your team, running morning meetings and coaching sessions. Successfully list a targeted number of properties, advising and helping our landlords let their homes for the best price and with the best service and support possible. Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field. Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential tenants. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Jun 23, 2026
Full time
Lettings Manager Basic Salary £28,000 - £29,000 On Target Earnings: £50,000 Car Allowance or a Company Car Work Pattern: 5 days per week including some Saturdays (3 on, 1 off) Additional Benefits: 33 days paid Holiday, plus an extra day off for your birthday, Pension, Life Insurance, Phone Allowance, Company Rewards and Incentives, Structured Career Path. Lettings Manager Are you an OUTSTANDING Lettings Professional seeking a new challenge? Our client offers quality Letting Agents the platform to earn a great salary and become part of a rapidly growing part of their business. If you have the skill and ambition to work with a renowned, forward thinking operation, then you could be the perfect fit! Lettings Manager - What's in it for you? A competitive salary package (see below) with uncapped rewards and a brilliant career path. A company car or car allowance. Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme. A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot). A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+) A company that invests in its people from Day 1 with the best ongoing training and development. Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be". A company that embraces change and moves with the times. Access to up-to-date company communication via social media and WhatsApp groups. Being encouraged and sponsored to actively take part in charity and community events and really giving something back. Lettings Manager - Qualities you will demonstrate: An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and lets. Drive and determination together with plenty of get up and go together with pace, passion, and enthusiasm! Ambitious and self-motivated with the ability to work in a pressurised environment. You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary". Getting stuck in and making things happen. And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home! Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy. You will need a full driving licence. Lettings Manager - The Role: Customer experience starts with YOU! In providing that personal, professional lettings expertise and advice, you help us make sure our customers get the best possible service at all times. Managing your own business both in relation to profitability and business development. Motivate, inspire, and manage your team, running morning meetings and coaching sessions. Successfully list a targeted number of properties, advising and helping our landlords let their homes for the best price and with the best service and support possible. Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field. Work closely with your team, downloading new properties that you have brought to the market and agreeing a suitable strategy to match up potential tenants. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
We have a fantastic opportunity to join our dynamic Marsh Commercial Team as a Client Advisor, based in either Kendal or Penrith. This role is ideal for someone with proven experience supporting Client / Account Executives in managing placement strategy for insurance renewals and administering mid-term changes to risk, looking to join an established, market-leading insurance broker click apply for full job details
Jun 23, 2026
Full time
We have a fantastic opportunity to join our dynamic Marsh Commercial Team as a Client Advisor, based in either Kendal or Penrith. This role is ideal for someone with proven experience supporting Client / Account Executives in managing placement strategy for insurance renewals and administering mid-term changes to risk, looking to join an established, market-leading insurance broker click apply for full job details
This is a temporary opportunity for a Customer Service Advisor in the industrial and manufacturing sector. The role involves providing exceptional support to customers, ensuring their needs are met in a timely and professional manner. Client Details The company is a well-established organisation within the industrial and manufacturing sector. They are committed to delivering high-quality products and services to their customers, with a strong emphasis on operational excellence. Description Respond promptly and professionally to customer inquiries via phone, email, or other communication channels. Process customer orders and ensure accurate data entry into the system. Resolve customer complaints or escalate them to the appropriate team when necessary. Keep customers updated on the status of their orders and deliveries. Collaborate with other departments to meet customer requirements efficiently. Maintain accurate records of customer interactions and transactions. Assist in identifying opportunities to improve customer service processes. Provide support in managing and organising customer accounts. Profile A successful Customer Service Advisor should have: Previous experience in a customer service or support role within the industrial or manufacturing sector. Strong communication skills and the ability to provide clear, concise information to customers. Proficiency in using customer relationship management (CRM) systems or similar software. Excellent organisational skills and attention to detail. A proactive approach to problem-solving and a commitment to customer satisfaction. The ability to work effectively in a fast-paced environment. Job Offer Competitive hourly rate & weekly pay. Temporary role with the potential for extensions based on performance and business needs. Opportunity to work in the industrial and manufacturing sector. Supportive work environment focused on operational efficiency and customer satisfaction.
Jun 23, 2026
Seasonal
This is a temporary opportunity for a Customer Service Advisor in the industrial and manufacturing sector. The role involves providing exceptional support to customers, ensuring their needs are met in a timely and professional manner. Client Details The company is a well-established organisation within the industrial and manufacturing sector. They are committed to delivering high-quality products and services to their customers, with a strong emphasis on operational excellence. Description Respond promptly and professionally to customer inquiries via phone, email, or other communication channels. Process customer orders and ensure accurate data entry into the system. Resolve customer complaints or escalate them to the appropriate team when necessary. Keep customers updated on the status of their orders and deliveries. Collaborate with other departments to meet customer requirements efficiently. Maintain accurate records of customer interactions and transactions. Assist in identifying opportunities to improve customer service processes. Provide support in managing and organising customer accounts. Profile A successful Customer Service Advisor should have: Previous experience in a customer service or support role within the industrial or manufacturing sector. Strong communication skills and the ability to provide clear, concise information to customers. Proficiency in using customer relationship management (CRM) systems or similar software. Excellent organisational skills and attention to detail. A proactive approach to problem-solving and a commitment to customer satisfaction. The ability to work effectively in a fast-paced environment. Job Offer Competitive hourly rate & weekly pay. Temporary role with the potential for extensions based on performance and business needs. Opportunity to work in the industrial and manufacturing sector. Supportive work environment focused on operational efficiency and customer satisfaction.
Customer Service Advisor Andover Permanent £24,800 per annum ARM have an exciting opportunity for a Customer Service Advisor, You?ll take a positive approach to coaching and embrace learning and change with a great flexible attitude. The Role: You?ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment. Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call. Some calls can be complex and challenging, you?ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer. You?ll be expected to adhere to data protection legislation, checking customer information and updating personal details Requirements: Previous experience in customer facing roles or roles in the service industry. Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter. Able to have courageous conversations. Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases. Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Jun 23, 2026
Full time
Customer Service Advisor Andover Permanent £24,800 per annum ARM have an exciting opportunity for a Customer Service Advisor, You?ll take a positive approach to coaching and embrace learning and change with a great flexible attitude. The Role: You?ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment. Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call. Some calls can be complex and challenging, you?ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer. You?ll be expected to adhere to data protection legislation, checking customer information and updating personal details Requirements: Previous experience in customer facing roles or roles in the service industry. Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter. Able to have courageous conversations. Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases. Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with one of our Aftersales Teams in Taunton. You will need to be a real people person and ideally will currently be working in a custom click apply for full job details
Jun 23, 2026
Full time
If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with one of our Aftersales Teams in Taunton. You will need to be a real people person and ideally will currently be working in a custom click apply for full job details
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 23, 2026
Seasonal
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Senior Customer Operations Advisor (Supply Chain / Order Management) Slough, UK Hybrid (3 days in office) Your new company You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture. Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance. Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction. This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment. Key responsibilities include: Managing end-to-end customer order processing, ensuring accuracy and timely fulfilmentReviewing weekly replenishment orders against stock and sales data to support inventory optimisationSupporting product launches and promotional campaigns, ensuring operational readiness and executionActing as a key point of contact for customers on order queries, supply issues, and short-term flow of goodsHandling customer claims, including discrepancies, damages, and credit managementCollaborating with internal teams (including sales and supply chain) to ensure alignment and deliveryIdentifying opportunities for continuous improvement and contributing to process enhancementsYou will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed. What you'll need to succeed To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have: Proven experience in customer operations, supply chain, logistics, or order managementHands-on experience managing order processing, inventory, and customer accountsExperience working within a B2B environment, ideally across FMCG, retail, or logistics sectorsStrong working knowledge of SAP (highly preferred) or similar ERP systemsExperience handling customer claims and issue resolutionAdvanced Excel skills and confidence working with dataExcellent organisational skills with the ability to manage multiple priorities and deadlinesStrong communication and stakeholder management skills, with the ability to work cross-functionallyA degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment. What you'll get in return In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect: A high-impact role within a fast-paced and commercially driven teamExposure to major retail customers and complex supply chain operationsA collaborative, supportive working environment with experienced colleaguesThe opportunity to contribute to a team that values continuous improvement and innovationHybrid working (3 days on-site) within a modern office environmentThis role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team. What you need to do now If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 23, 2026
Seasonal
Senior Customer Operations Advisor (Supply Chain / Order Management) Slough, UK Hybrid (3 days in office) Your new company You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture. Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance. Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction. This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment. Key responsibilities include: Managing end-to-end customer order processing, ensuring accuracy and timely fulfilmentReviewing weekly replenishment orders against stock and sales data to support inventory optimisationSupporting product launches and promotional campaigns, ensuring operational readiness and executionActing as a key point of contact for customers on order queries, supply issues, and short-term flow of goodsHandling customer claims, including discrepancies, damages, and credit managementCollaborating with internal teams (including sales and supply chain) to ensure alignment and deliveryIdentifying opportunities for continuous improvement and contributing to process enhancementsYou will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed. What you'll need to succeed To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have: Proven experience in customer operations, supply chain, logistics, or order managementHands-on experience managing order processing, inventory, and customer accountsExperience working within a B2B environment, ideally across FMCG, retail, or logistics sectorsStrong working knowledge of SAP (highly preferred) or similar ERP systemsExperience handling customer claims and issue resolutionAdvanced Excel skills and confidence working with dataExcellent organisational skills with the ability to manage multiple priorities and deadlinesStrong communication and stakeholder management skills, with the ability to work cross-functionallyA degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment. What you'll get in return In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect: A high-impact role within a fast-paced and commercially driven teamExposure to major retail customers and complex supply chain operationsA collaborative, supportive working environment with experienced colleaguesThe opportunity to contribute to a team that values continuous improvement and innovationHybrid working (3 days on-site) within a modern office environmentThis role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team. What you need to do now If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Writes and speaks with ease. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a relationship builder who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are flexible problem solvers and forward-thinking professionals who create significant impact. Our cooperative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Jun 23, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Writes and speaks with ease. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a relationship builder who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are flexible problem solvers and forward-thinking professionals who create significant impact. Our cooperative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Looking for a fast-paced role in the motor factor? Become a Parts Advisor at Crewe and support the team driving The Power to Supply , making us the customers natural choice. What We Offer: Competitive salary (DOE) Monthly & yearly sales bonuses Monthly & yearly incentives 20 days holiday + bank holidays (increasing with service) Use of a company van to commute to & from work may be available (subject to managers discretion) What You ll Do: Serve customers on the front counter and handle inbound calls Build strong relationships with retail and trade customers Promote offers and maximise sales opportunities Ensure accurate ordering to minimise returns Support warehouse duties when required What We re Looking For: Experience as a Parts Advisor or within the motor trade (preferred) Good knowledge of cars or willingness to learn Sales-driven with excellent customer service skills Strong communication and organisation in a fast-paced environment Knowledge of the local areas and customer base would be a distinct advantage. Please note: We reserve the right to close this job advert early if the position is filled or we receive a high volume of applications. Apply as soon as possible to avoid missing out. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Jun 23, 2026
Full time
Looking for a fast-paced role in the motor factor? Become a Parts Advisor at Crewe and support the team driving The Power to Supply , making us the customers natural choice. What We Offer: Competitive salary (DOE) Monthly & yearly sales bonuses Monthly & yearly incentives 20 days holiday + bank holidays (increasing with service) Use of a company van to commute to & from work may be available (subject to managers discretion) What You ll Do: Serve customers on the front counter and handle inbound calls Build strong relationships with retail and trade customers Promote offers and maximise sales opportunities Ensure accurate ordering to minimise returns Support warehouse duties when required What We re Looking For: Experience as a Parts Advisor or within the motor trade (preferred) Good knowledge of cars or willingness to learn Sales-driven with excellent customer service skills Strong communication and organisation in a fast-paced environment Knowledge of the local areas and customer base would be a distinct advantage. Please note: We reserve the right to close this job advert early if the position is filled or we receive a high volume of applications. Apply as soon as possible to avoid missing out. Motor Parts Direct has established an enviable reputation for quality and reliability, whilst at the same time meeting all targets for successful growth. Our teams across the company network make us who we are and enable us to provide a service level beyond customer expectations. Our customers have a choice, and we aim to be that natural choice . Motor Parts Direct has been acquired by Motus. A diversified (non-manufacturing) business in the automotive sector with unrivalled scale and scope in South Africa, and a selected international presence, primarily in the United Kingdom and Australia and a limited presence in South East Asia, and Southern and East Africa. Motus Group (UK) Ltd. encompasses the UK's largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside from the Top 15 of all UK automotive dealer groups. The company has annual revenues of over £1 billion and employs almost 3000 people across its operations.
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225EML INDBRI The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 23, 2026
Full time
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225EML INDBRI The Portfolio Group are acting on behalf of our client in recruiting for this position.
Customer Service Advisor West Malling, Kent (Hybrid Working) Permanent £25,000 basic salary + £2,000 annual bonus We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment.Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home. The Role Providing outstanding customer support via phone and email. Managing customer enquiries from initial request through to completion. Preparing quotations and helping customers identify suitable solutions. Maintaining accurate records and updating internal systems. Building strong relationships with customers and internal teams. Monitoring progress and ensuring service levels are consistently achieved. About You Previous experience in a customer service, account management or sales support role. Excellent communication skills, both written and verbal. Strong organisational and administrative abilities. High levels of accuracy and attention to detail. Confidence managing multiple tasks and priorities. A proactive and positive approach to customer relationships. What's on Offer £25,000 basic salary. Annual bonus of up to £2,000. Hybrid working (2-3 days in the office). 25 days holiday plus bank holidays. Ongoing training and development opportunities. A supportive team environment with genuine career progression.
Jun 23, 2026
Full time
Customer Service Advisor West Malling, Kent (Hybrid Working) Permanent £25,000 basic salary + £2,000 annual bonus We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment.Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home. The Role Providing outstanding customer support via phone and email. Managing customer enquiries from initial request through to completion. Preparing quotations and helping customers identify suitable solutions. Maintaining accurate records and updating internal systems. Building strong relationships with customers and internal teams. Monitoring progress and ensuring service levels are consistently achieved. About You Previous experience in a customer service, account management or sales support role. Excellent communication skills, both written and verbal. Strong organisational and administrative abilities. High levels of accuracy and attention to detail. Confidence managing multiple tasks and priorities. A proactive and positive approach to customer relationships. What's on Offer £25,000 basic salary. Annual bonus of up to £2,000. Hybrid working (2-3 days in the office). 25 days holiday plus bank holidays. Ongoing training and development opportunities. A supportive team environment with genuine career progression.
Talent-UK are currently recruiting for a Customer Engagement Advisor for a well-established manufacturer in the Batley area. They are a rapidly growing nationally recognised business with a first-class reputation. Due to the continued growth of the business, we are recruiting for a Customer Engagement Advisor on a permanent basis. Responsibilities of the Customer Engagement Advisor: Promoting company products and the home consultancy service that is offered. Converting catalogue requests into in-store/ home consultation appointments via the telephone. Generating appointments and co-ordinating the appointments with the stores and home consultation advisors. Processing catalogue requests. Carrying out post sales calls. Supporting the Customer Service Team as and when required. Experience of the Customer Engagement Advisor: Experience in a customer service preferably in a call centre or telesales environment. Excellent and professional telephone manner. Enthusiastic and has a "can do" attitude. Proficient in Microsoft Word, Office, and Emails Ability to apply business and product knowledge to best advise customers. What is on offer: Salary: £26,000.00 37.5 hours per week Working Monday to Friday with the occasional Saturday required Permanent opportunity Free on-site parking To apply for this role, please "click apply" and attach copy of your CV. This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position, and we have your consent to do so. INDD
Jun 23, 2026
Full time
Talent-UK are currently recruiting for a Customer Engagement Advisor for a well-established manufacturer in the Batley area. They are a rapidly growing nationally recognised business with a first-class reputation. Due to the continued growth of the business, we are recruiting for a Customer Engagement Advisor on a permanent basis. Responsibilities of the Customer Engagement Advisor: Promoting company products and the home consultancy service that is offered. Converting catalogue requests into in-store/ home consultation appointments via the telephone. Generating appointments and co-ordinating the appointments with the stores and home consultation advisors. Processing catalogue requests. Carrying out post sales calls. Supporting the Customer Service Team as and when required. Experience of the Customer Engagement Advisor: Experience in a customer service preferably in a call centre or telesales environment. Excellent and professional telephone manner. Enthusiastic and has a "can do" attitude. Proficient in Microsoft Word, Office, and Emails Ability to apply business and product knowledge to best advise customers. What is on offer: Salary: £26,000.00 37.5 hours per week Working Monday to Friday with the occasional Saturday required Permanent opportunity Free on-site parking To apply for this role, please "click apply" and attach copy of your CV. This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position, and we have your consent to do so. INDD
Introduction At Pen, we dont just underwrite risk, we unlock possibility. Were a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, were transforming what it means to be an MGA in todays insurance landscape click apply for full job details
Jun 23, 2026
Full time
Introduction At Pen, we dont just underwrite risk, we unlock possibility. Were a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, were transforming what it means to be an MGA in todays insurance landscape click apply for full job details
Mortgage Advisor Our client, a Financial Services brokerage and forward thinking operation, is seeking a qualified and experienced Mortgage Advisor to join their flourishing team. Our clients pride themselves on sourcing the best mortgage and protection products for their customer and require their advisers to provide outstanding customer service at all times. Their business is growing and they are looking to offer the right candidate an excellent opportunity to begin a career in Mortgages. £27,000 Basic Salary £60,000 - £65,000+ On Target Earnings Uncapped Robust & Lucrative Lead Source 33 days paid Holiday, increasing each year as well as an extra day on your birthday! Holiday Commission paid while you are away! Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme, plus more benefits Mortgage Advisor - So, what is it like to work here? In our clients' words We work incredibly hard, so don t be afraid of hard work and sometimes long days! It will be demanding but rewarding at the same time - working well with your team to support each other an achieve your customers' goals. Yes, you will be targeted and assessed but this is because we want you to reach your full potential. A new career means lots of support and we want you to succeed every step of the way! Often we run fun and innovative competitions (with nice rewards and treats!), so if you love a bit of competition this will be just up your street! We are not perfect but we are one big family all striving towards being the very best we can be! Mortgage Advisor - Requirements: You must have use of a vehicle and a valid UK driving licence and ideally at least CeMAP 1 or an equivalent mortgage advice qualification. You will display outstanding customer service skills as well as being highly motivated, professional and have the ambition to be the very best you can be. You will have bags of drive, motivation and a passion to succeed. You must be focused on exceeding targets and not be afraid of hard work. You will be the type of person that would love seeing your customers' eyes light up when you help them finance their perfect property! Are you ready to take things to the next level, progress your skills as well as your earnings in a new and exciting and lucrative career? If so, apply today! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Jun 23, 2026
Full time
Mortgage Advisor Our client, a Financial Services brokerage and forward thinking operation, is seeking a qualified and experienced Mortgage Advisor to join their flourishing team. Our clients pride themselves on sourcing the best mortgage and protection products for their customer and require their advisers to provide outstanding customer service at all times. Their business is growing and they are looking to offer the right candidate an excellent opportunity to begin a career in Mortgages. £27,000 Basic Salary £60,000 - £65,000+ On Target Earnings Uncapped Robust & Lucrative Lead Source 33 days paid Holiday, increasing each year as well as an extra day on your birthday! Holiday Commission paid while you are away! Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme, plus more benefits Mortgage Advisor - So, what is it like to work here? In our clients' words We work incredibly hard, so don t be afraid of hard work and sometimes long days! It will be demanding but rewarding at the same time - working well with your team to support each other an achieve your customers' goals. Yes, you will be targeted and assessed but this is because we want you to reach your full potential. A new career means lots of support and we want you to succeed every step of the way! Often we run fun and innovative competitions (with nice rewards and treats!), so if you love a bit of competition this will be just up your street! We are not perfect but we are one big family all striving towards being the very best we can be! Mortgage Advisor - Requirements: You must have use of a vehicle and a valid UK driving licence and ideally at least CeMAP 1 or an equivalent mortgage advice qualification. You will display outstanding customer service skills as well as being highly motivated, professional and have the ambition to be the very best you can be. You will have bags of drive, motivation and a passion to succeed. You must be focused on exceeding targets and not be afraid of hard work. You will be the type of person that would love seeing your customers' eyes light up when you help them finance their perfect property! Are you ready to take things to the next level, progress your skills as well as your earnings in a new and exciting and lucrative career? If so, apply today! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Permanent £35,000 - £40,000 per annum Grass Roots Academic Support is supporting one of their clients in Norfolk who is seeking a Commercial Property Legal Advisor. With three innovation parks situated on the outskirts of Norwich and one opening soon in Stowmarket, they offer fantastic career development opportunities within a growing company! Specializing in commercial property contracts, this role is mainly based near Coltishall, North of Norwich, with a requirement to travel to other sites around Norfolk. What They offer: • Competitive salary. • 26 days annual leave (excluding bank holidays) • Company pension scheme • Career progression and personal development opportunities. • Being part of a team as opposed to just being a number. • Company sick pay and private medical insurance. About the role: The Commercial Property Legal specialist will be the primary gatekeeper for all leasing activities across our business parks. This role is responsible for drafting, negotiating, and managing the end-to-end lifecycle of commercial leases for our 300+ SME tenants. You will act as the bridge between the management and sales team and our tenants, ensuring legal compliance and customer centricity. Key Responsibilities: Lease & Legal Documentation • Draft, review, negotiate, and manage commercial leases, renewals, licences to alter, deeds of surrender, and related tenancy documentation • Manage the end-to-end lease process from instruction through to completion and ongoing administration • Maintain accurate lease records and ensure all documentation is compliant and up to date Commercial Property & Legal Process Support • Provide guidance to internal teams on commercial landlord and tenant matters, including lease obligations, rent reviews, service charges and break clauses • Liaise with external solicitors and professional advisors where required • Ensure legal processes are followed correctly and efficiently throughout the tenancy lifecycle The Ideal Candidate: • Experience in commercial property, lease administration, legal services, or commercial real estate management • Strong working knowledge of commercial leases and landlord & tenant processes • Previous experience drafting and managing lease documentation and renewals • Ability to confidently interpret and explain legal terminology and lease obligations to non-legal stakeholders and small business owners • Highly organised with excellent attention to detail and document management skills • Commercially aware, customer-focused, and able to work collaboratively with operational and sales teams • Experience working within a law firm, commercial property environment, or in house property team would be advantageous. For further information about this role and remuneration please contact David Appleyard
Jun 23, 2026
Full time
Permanent £35,000 - £40,000 per annum Grass Roots Academic Support is supporting one of their clients in Norfolk who is seeking a Commercial Property Legal Advisor. With three innovation parks situated on the outskirts of Norwich and one opening soon in Stowmarket, they offer fantastic career development opportunities within a growing company! Specializing in commercial property contracts, this role is mainly based near Coltishall, North of Norwich, with a requirement to travel to other sites around Norfolk. What They offer: • Competitive salary. • 26 days annual leave (excluding bank holidays) • Company pension scheme • Career progression and personal development opportunities. • Being part of a team as opposed to just being a number. • Company sick pay and private medical insurance. About the role: The Commercial Property Legal specialist will be the primary gatekeeper for all leasing activities across our business parks. This role is responsible for drafting, negotiating, and managing the end-to-end lifecycle of commercial leases for our 300+ SME tenants. You will act as the bridge between the management and sales team and our tenants, ensuring legal compliance and customer centricity. Key Responsibilities: Lease & Legal Documentation • Draft, review, negotiate, and manage commercial leases, renewals, licences to alter, deeds of surrender, and related tenancy documentation • Manage the end-to-end lease process from instruction through to completion and ongoing administration • Maintain accurate lease records and ensure all documentation is compliant and up to date Commercial Property & Legal Process Support • Provide guidance to internal teams on commercial landlord and tenant matters, including lease obligations, rent reviews, service charges and break clauses • Liaise with external solicitors and professional advisors where required • Ensure legal processes are followed correctly and efficiently throughout the tenancy lifecycle The Ideal Candidate: • Experience in commercial property, lease administration, legal services, or commercial real estate management • Strong working knowledge of commercial leases and landlord & tenant processes • Previous experience drafting and managing lease documentation and renewals • Ability to confidently interpret and explain legal terminology and lease obligations to non-legal stakeholders and small business owners • Highly organised with excellent attention to detail and document management skills • Commercially aware, customer-focused, and able to work collaboratively with operational and sales teams • Experience working within a law firm, commercial property environment, or in house property team would be advantageous. For further information about this role and remuneration please contact David Appleyard
Job Title : Parts Advisor Location: Prestige Dealership Redhill Salary: £32,000 - £34,000 depending on experience Hours: Monday to Friday 8am-6pm no weekends Are you passionate about cars and enjoy delivering outstanding customer service? We are recruiting for a Parts Advisor to join a successful premium automotive dealership in Redhill click apply for full job details
Jun 23, 2026
Full time
Job Title : Parts Advisor Location: Prestige Dealership Redhill Salary: £32,000 - £34,000 depending on experience Hours: Monday to Friday 8am-6pm no weekends Are you passionate about cars and enjoy delivering outstanding customer service? We are recruiting for a Parts Advisor to join a successful premium automotive dealership in Redhill click apply for full job details
Customer Advisor based in our Walton dealership: 143 Hersham Rd, Walton-on-Thames KT12 1RR, United Kingdom A full valid UK driving licence is required for this role. About Us Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. Benefits Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included! Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres. Pension: Benefit from a generous employer pension contribution of up to 7%. Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays. Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly. Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions. Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources. Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees. Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package. Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development. Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan. Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage. Paid sick leave upon completion of Probationary period. Role Overview: This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Walton dealership as we're on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey. In this role you will also: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group. Encourage customer satisfaction feedback via exit briefing & follow-up contact. You will also be the go-to person when the customer wants us to: Estimate repair costs and times. Resolve any concerns when we suggest repairs. Inform and update them on progress or additional works needed. Prepare and explain invoices and take payments. Let's Work together: We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Jun 23, 2026
Full time
Customer Advisor based in our Walton dealership: 143 Hersham Rd, Walton-on-Thames KT12 1RR, United Kingdom A full valid UK driving licence is required for this role. About Us Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus. Benefits Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included! Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres. Pension: Benefit from a generous employer pension contribution of up to 7%. Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays. Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly. Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions. Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources. Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees. Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package. Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development. Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan. Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage. Paid sick leave upon completion of Probationary period. Role Overview: This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Walton dealership as we're on the lookout for a Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey. In this role you will also: Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group. Encourage customer satisfaction feedback via exit briefing & follow-up contact. You will also be the go-to person when the customer wants us to: Estimate repair costs and times. Resolve any concerns when we suggest repairs. Inform and update them on progress or additional works needed. Prepare and explain invoices and take payments. Let's Work together: We are looking for an experienced automotive Customer Advisor. Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Our local authority client based in North London are urgently seeking an experienced Customer Service Advisor. 14.84 an hour PAYE Hybrid working - 2 days a week on site Job Role Customer Services Advisors answering queries on the phone related to Council wide enquiries. We are an inbound Customer Service Call Centre dealing with all types of enquiries from members of the public. It is a very fast paced office, so we expect our staff to promote a positive attitude. Experience working in a customer service environment. The ability to work to performance and quality standards always delivering excellent customer service. We have designated as flexible workers which requires as to work at least 2 days a week in the office. You may be required to work in the office on additional days if you have training. Candidates will attend a 2-week training course both classroom and shadowing Working Monday to Friday 9 to 5 Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Jun 23, 2026
Contractor
Our local authority client based in North London are urgently seeking an experienced Customer Service Advisor. 14.84 an hour PAYE Hybrid working - 2 days a week on site Job Role Customer Services Advisors answering queries on the phone related to Council wide enquiries. We are an inbound Customer Service Call Centre dealing with all types of enquiries from members of the public. It is a very fast paced office, so we expect our staff to promote a positive attitude. Experience working in a customer service environment. The ability to work to performance and quality standards always delivering excellent customer service. We have designated as flexible workers which requires as to work at least 2 days a week in the office. You may be required to work in the office on additional days if you have training. Candidates will attend a 2-week training course both classroom and shadowing Working Monday to Friday 9 to 5 Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
This role has a starting salary of £42,958 per annum, based on a 36 hour working week. Are you passionate about leading and inspiring teams in a fast paced, dynamic environment? Do you thrive on making a real difference to the lives of Surrey residents who have additional needs and disabilities? If so, the Contact Centre ASC Supervisor role could be the perfect next step in your career. We are recruiting a Contact Centre Supervisor based within Surrey's award-winning Contact Centre at Dakota, 11 De Havilland Drive, Brooklands in Weybridge. There will be an opportunity to work from home for part of the week following induction. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Contact Centre Adult Social Care Team, known as the ASC Information and Advice Service, is embedded within Customer Services where you will find a supportive and innovative culture, along with the ethos of providing an excellent standard of service to our residents and partner agencies. The ASC Information and Advice Service acts as the front door for all new referrals and requests for Adult Social Care, handling referrals and enquiries from residents, members of public and partner agencies, signposting to community based services and guiding individuals through the complex and emotive process of requiring social care or additional support to remain independent. You will be working in a fast-paced environment, where the diverse experience and backgrounds of our customers are recognised and respected. We are now recruiting a Supervisor, to lead and develop a team of Advisory and Information Officers and play a pivotal role in ensuring that our residents receive a timely and high quality service when they need us. About the Role As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude. The Contact Centre ASC Supervisor supports to overall running of the I&A Contact Centre team and is central to delivering a high quality front door service for Adult Social Care. You will line manage up to 8 front line Advisory and Information Officers, providing robust performance management and driving continuous improvement in both timeliness and quality of service. You will report to the Contact Centre ASC Team Manager and work alongside 2 other Supervisors and a Senior Officer within the team, in addition to the wider front line Officers. You will be responsible for: Overseeing the prioritisation, triage and processing of new referrals and information from the public and professionals Oversight of the Portal and Email channels, ensuring requests are responded to and escalated appropriately Supporting workforce planning, Organisational Management and recruitment for the team Collecting and reviewing data to shape service improvements Providing subject matter expertise and support on service development and improvement projects, and preparations for LGR Ensuring strong performance management and high quality standards across the team, through coaching, training and person- centred development Real time management of staff across telephony and electronic channels, responding to fluctuating demands effectively Working collaboratively with Adult Social Care/AWHP colleagues, partner agencies and other Customer Services teams This is a role requiring sound judgement, resilience, and the ability to work with minimal supervision while driving a culture of continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of providing high levels of customer care and professionalism Experience as a Manager, Supervisor or Team Leader in a fast-paced environment A robust understanding of Safeguarding/Care Act policies and procedures and an ability to follow the surrounding processes, procedures and identify risks accordingly Excellent IT skills and ability to use databases to a high standard of accuracy and a strong eye for detail Ability to work effectively and flexibly and as part of a team Experience of people management adhering to and upholding Surrey CC's People Policies Excellent spoken and written English with effective communication and interpersonal skills with both residents, fellow professionals and team members A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. The job advert closes at 23:59 on 06.07.2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 23, 2026
Full time
This role has a starting salary of £42,958 per annum, based on a 36 hour working week. Are you passionate about leading and inspiring teams in a fast paced, dynamic environment? Do you thrive on making a real difference to the lives of Surrey residents who have additional needs and disabilities? If so, the Contact Centre ASC Supervisor role could be the perfect next step in your career. We are recruiting a Contact Centre Supervisor based within Surrey's award-winning Contact Centre at Dakota, 11 De Havilland Drive, Brooklands in Weybridge. There will be an opportunity to work from home for part of the week following induction. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Contact Centre Adult Social Care Team, known as the ASC Information and Advice Service, is embedded within Customer Services where you will find a supportive and innovative culture, along with the ethos of providing an excellent standard of service to our residents and partner agencies. The ASC Information and Advice Service acts as the front door for all new referrals and requests for Adult Social Care, handling referrals and enquiries from residents, members of public and partner agencies, signposting to community based services and guiding individuals through the complex and emotive process of requiring social care or additional support to remain independent. You will be working in a fast-paced environment, where the diverse experience and backgrounds of our customers are recognised and respected. We are now recruiting a Supervisor, to lead and develop a team of Advisory and Information Officers and play a pivotal role in ensuring that our residents receive a timely and high quality service when they need us. About the Role As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude. The Contact Centre ASC Supervisor supports to overall running of the I&A Contact Centre team and is central to delivering a high quality front door service for Adult Social Care. You will line manage up to 8 front line Advisory and Information Officers, providing robust performance management and driving continuous improvement in both timeliness and quality of service. You will report to the Contact Centre ASC Team Manager and work alongside 2 other Supervisors and a Senior Officer within the team, in addition to the wider front line Officers. You will be responsible for: Overseeing the prioritisation, triage and processing of new referrals and information from the public and professionals Oversight of the Portal and Email channels, ensuring requests are responded to and escalated appropriately Supporting workforce planning, Organisational Management and recruitment for the team Collecting and reviewing data to shape service improvements Providing subject matter expertise and support on service development and improvement projects, and preparations for LGR Ensuring strong performance management and high quality standards across the team, through coaching, training and person- centred development Real time management of staff across telephony and electronic channels, responding to fluctuating demands effectively Working collaboratively with Adult Social Care/AWHP colleagues, partner agencies and other Customer Services teams This is a role requiring sound judgement, resilience, and the ability to work with minimal supervision while driving a culture of continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of providing high levels of customer care and professionalism Experience as a Manager, Supervisor or Team Leader in a fast-paced environment A robust understanding of Safeguarding/Care Act policies and procedures and an ability to follow the surrounding processes, procedures and identify risks accordingly Excellent IT skills and ability to use databases to a high standard of accuracy and a strong eye for detail Ability to work effectively and flexibly and as part of a team Experience of people management adhering to and upholding Surrey CC's People Policies Excellent spoken and written English with effective communication and interpersonal skills with both residents, fellow professionals and team members A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. The job advert closes at 23:59 on 06.07.2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.