Momenta Group Global
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility Design for services that blend human and automated interactions - including AI-assisted pathways - with clear escalation, quality, and governance considerations Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact Support the development of more junior designers through mentoring, knowledge sharing, and leading by example Experience & Skills Approximately 5-8 years' experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods - including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital, physical, and human touchpoints Comfortable facilitating workshops and co-creation sessions with diverse groups - from frontline teams to senior leadership Ability to connect service design decisions to business strategy and measurable outcomes Confident presenting to and influencing senior stakeholders, making the case for design-led approaches Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows Experience working in agile, cross-functional delivery environments Excellent visual communication, storytelling, and facilitation skills Educational background in one or more of the following is valued but not essential: Service Design, Interaction Design, or a related design discipline Business, Strategy, or Management Psychology, Sociology, Anthropology, or Human-Computer Interaction
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility Design for services that blend human and automated interactions - including AI-assisted pathways - with clear escalation, quality, and governance considerations Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact Support the development of more junior designers through mentoring, knowledge sharing, and leading by example Experience & Skills Approximately 5-8 years' experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods - including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital, physical, and human touchpoints Comfortable facilitating workshops and co-creation sessions with diverse groups - from frontline teams to senior leadership Ability to connect service design decisions to business strategy and measurable outcomes Confident presenting to and influencing senior stakeholders, making the case for design-led approaches Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows Experience working in agile, cross-functional delivery environments Excellent visual communication, storytelling, and facilitation skills Educational background in one or more of the following is valued but not essential: Service Design, Interaction Design, or a related design discipline Business, Strategy, or Management Psychology, Sociology, Anthropology, or Human-Computer Interaction
VML Enterprise Solutions
Senior UI Designer needed to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting in the UK. The opportunity: We are looking for a Senior UI designer who wants to work at the forefront of digital design, working within a cross-functional creative team to design interfaces which improve the user experience and ultimately increase conversion. This role is ideal for a strong individual, who is passionate about design. One who can think conceptually and lead the execution of online visual identity as well-being skilled in conversion-led design for transactional websites. Please bear in mind that this is a short-term contractual role. What you'll be doing: You'll create digital brand look and feel, and design pixel perfect responsive interfaces for clients, ensuring you meet both user and business needs. You'll have experience of working with design systems to create design work at scale, along with an understanding of user centred design best practice, conversion design and accessibility principles. Your work will be of the highest standard and will impress clients and resonate within the eCom landscape, owning a compelling portfolio of digital design work. You'll be hands-on and willing to work in a fast paced, ever-moving environment. You'll keep up-to-date with the latest advances in technology, design trends and tooling. You'll be able to communicate your design ideas and solutions to clients and other members of the team, whilst confidently defending your design decisions. You will work closely with stakeholders, fellow designers, UX consultants, product managers, and developers. What we want from you: Experience using design systems on a large consumer facing brand. Demonstrable eCommerce experience Excellent design skills, proficient in Figma, Sketch and Adobe Creative Suite. Creative, yet meticulous. Detail oriented with a keen sense of craftsmanship. Great attitude, strong work ethic, excellent communication skills. Ability to manage own projects and to work quickly and accurately to tight deadlines. Able to multi-task, with excellent problem-solving abilities. Able to present concepts and design decisions. Enthusiastic, self-confident and self-motivated. Willing to adapt and take on new challenges and driven to continually improve. Passion for technology and web-based applications. Experience working in a digital or creative agency or in-house design studio Degree educated in Graphic/UI design or similar discipline Compelling portfolio that demonstrates high quality design online, including eCommerce Have an outstanding eye for design and typography If you know some of this, even better: Experience with design tokens is a plus Animation and video experience would be beneficial (Adobe After Effects and Final Cut Pro). What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
Senior UI Designer needed to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting in the UK. The opportunity: We are looking for a Senior UI designer who wants to work at the forefront of digital design, working within a cross-functional creative team to design interfaces which improve the user experience and ultimately increase conversion. This role is ideal for a strong individual, who is passionate about design. One who can think conceptually and lead the execution of online visual identity as well-being skilled in conversion-led design for transactional websites. Please bear in mind that this is a short-term contractual role. What you'll be doing: You'll create digital brand look and feel, and design pixel perfect responsive interfaces for clients, ensuring you meet both user and business needs. You'll have experience of working with design systems to create design work at scale, along with an understanding of user centred design best practice, conversion design and accessibility principles. Your work will be of the highest standard and will impress clients and resonate within the eCom landscape, owning a compelling portfolio of digital design work. You'll be hands-on and willing to work in a fast paced, ever-moving environment. You'll keep up-to-date with the latest advances in technology, design trends and tooling. You'll be able to communicate your design ideas and solutions to clients and other members of the team, whilst confidently defending your design decisions. You will work closely with stakeholders, fellow designers, UX consultants, product managers, and developers. What we want from you: Experience using design systems on a large consumer facing brand. Demonstrable eCommerce experience Excellent design skills, proficient in Figma, Sketch and Adobe Creative Suite. Creative, yet meticulous. Detail oriented with a keen sense of craftsmanship. Great attitude, strong work ethic, excellent communication skills. Ability to manage own projects and to work quickly and accurately to tight deadlines. Able to multi-task, with excellent problem-solving abilities. Able to present concepts and design decisions. Enthusiastic, self-confident and self-motivated. Willing to adapt and take on new challenges and driven to continually improve. Passion for technology and web-based applications. Experience working in a digital or creative agency or in-house design studio Degree educated in Graphic/UI design or similar discipline Compelling portfolio that demonstrates high quality design online, including eCommerce Have an outstanding eye for design and typography If you know some of this, even better: Experience with design tokens is a plus Animation and video experience would be beneficial (Adobe After Effects and Final Cut Pro). What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
Mercator Digital
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web - based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
