Enterprise Client Success - Strategic Account Leadership Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most recognisable brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we d love to hear from you. The Role at a Glance: HR Senior Customer Success Manager Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday Reporting to: Customer Success Director Company: Leading Provider of HR Tech, Consulting and Advisory Services Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable About us: We are the UK s leading provider of award-winning HR technology, consulting and advisory services. We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively. Unlike businesses that simply sell software into HR teams, we genuinely understand HR because we live and breathe it every day. Our award-winning SaaS platform, empower , is transforming the way organisations manage employee relations, enabling HR leaders and line managers to handle people matters with greater confidence, consistency and efficiency. Supported by HR experts, analytics and consultancy services, empower delivers meaningful operational impact for some of the UK s largest and most respected employers. The HR Senior Customer Success Manager Opportunity: As a HR Senior Customer Success Manager, you ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes. The ideal candidate will likely come from one of the following backgrounds: • HR SaaS / HR / ER technology customer success • HR professional services supporting enterprise organisations • Senior HR or HRBP-level experience within large enterprise environments • Employee relations exposure would be particularly valuable. Where you ll add value: • Acting as a trusted advisor and strategic partner to enterprise customers • Building long-term relationships that drive customer satisfaction and retention • Leading renewal and retention strategies across key customer accounts • Identifying upsell and cross-sell opportunities within existing accounts • Supporting Customer Success Managers through coaching and leadership • Collaborating with Product, Sales, Marketing and Support teams • Helping customers optimise HR and employee relations processes through technology • Supporting strong commercial governance across contracts and renewals • Using data, reporting and customer insights to guide strategic decisions • Maintaining accurate records and customer engagement activity within HubSpot About You: • Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments • CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable • Strong understanding of HR operations and employee relations processes • Background within HR SaaS is highly desirable • Alternatively experience within HR consultancy / professional services environments • Or senior HR / HRBP-level experience within enterprise organisations • Excellent communication, influencing and stakeholder management skills • Commercially aware with strong relationship-building capability • Proactive, organised and customer-focused approach • Strong presentation and strategic account management skills • Comfortable managing multiple priorities within a fast-paced environment • Ability to interpret data and deliver actionable insights What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • Flexible working environment • Opportunity to work with major UK enterprise brands If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK s leading HR technology businesses, we d love to hear from you. Apply today and help shape the future of HR. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jun 13, 2026
Full time
Enterprise Client Success - Strategic Account Leadership Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most recognisable brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we d love to hear from you. The Role at a Glance: HR Senior Customer Success Manager Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday Reporting to: Customer Success Director Company: Leading Provider of HR Tech, Consulting and Advisory Services Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management Qualifications: CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable About us: We are the UK s leading provider of award-winning HR technology, consulting and advisory services. We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively. Unlike businesses that simply sell software into HR teams, we genuinely understand HR because we live and breathe it every day. Our award-winning SaaS platform, empower , is transforming the way organisations manage employee relations, enabling HR leaders and line managers to handle people matters with greater confidence, consistency and efficiency. Supported by HR experts, analytics and consultancy services, empower delivers meaningful operational impact for some of the UK s largest and most respected employers. The HR Senior Customer Success Manager Opportunity: As a HR Senior Customer Success Manager, you ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes. The ideal candidate will likely come from one of the following backgrounds: • HR SaaS / HR / ER technology customer success • HR professional services supporting enterprise organisations • Senior HR or HRBP-level experience within large enterprise environments • Employee relations exposure would be particularly valuable. Where you ll add value: • Acting as a trusted advisor and strategic partner to enterprise customers • Building long-term relationships that drive customer satisfaction and retention • Leading renewal and retention strategies across key customer accounts • Identifying upsell and cross-sell opportunities within existing accounts • Supporting Customer Success Managers through coaching and leadership • Collaborating with Product, Sales, Marketing and Support teams • Helping customers optimise HR and employee relations processes through technology • Supporting strong commercial governance across contracts and renewals • Using data, reporting and customer insights to guide strategic decisions • Maintaining accurate records and customer engagement activity within HubSpot About You: • Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments • CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable • Strong understanding of HR operations and employee relations processes • Background within HR SaaS is highly desirable • Alternatively experience within HR consultancy / professional services environments • Or senior HR / HRBP-level experience within enterprise organisations • Excellent communication, influencing and stakeholder management skills • Commercially aware with strong relationship-building capability • Proactive, organised and customer-focused approach • Strong presentation and strategic account management skills • Comfortable managing multiple priorities within a fast-paced environment • Ability to interpret data and deliver actionable insights What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • Flexible working environment • Opportunity to work with major UK enterprise brands If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK s leading HR technology businesses, we d love to hear from you. Apply today and help shape the future of HR. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Technical Pre-Sales Consultant - Cyber Security & Defence Southern UK / Home-Based with Customer Site Travel 90,000 - 120,000 + Excellent Benefits Applause IT are recruiting for a Technical Pre-Sales Consultant to join a specialist cyber security and secure information exchange technology organisation delivering solutions across defence, government and critical national infrastructure environments. This is a highly customer-facing technical consultancy role focused on supporting business development, solution design and secure technology programmes within complex cyber security environments. The successful candidate will act as a trusted technical advisor, working closely with customers, Government Contractor Primes, solution architects and internal engineering teams to shape secure technical solutions, define requirements and support future programme growth. This role would suit an experienced Technical Consultant, Solutions Architect, Pre-Sales Consultant or Cyber Security Consultant with strong stakeholder engagement skills and experience within secure government, defence or cyber security environments. The Role Engage directly with customers, SROs, solution architects and key technical stakeholders Support technical pre-sales activities across secure cyber security programmes Capture business and technical requirements and contribute towards bids, proposals and solution designs Design high-level solution architectures and technical specifications Support interoperability, integration and secure technology delivery programmes Provide technical guidance across Nexor products, services and security solutions Work closely with engineering and product teams to shape customer solutions Support accreditation and information assurance activities within secure environments Build strong relationships with customers, primes and industry stakeholders Contribute towards market intelligence, competitor analysis and customer feedback Support customer presentations, technical workshops and business development activities Skills & Experience Required Previous experience within Technical Pre-Sales, Solution Architecture, Technical Consultancy or Cyber Security Consultancy roles Strong customer-facing and stakeholder engagement skills Experience designing solution architectures and translating requirements into technical solutions Good understanding of Cyber Security, secure systems and ICT technologies Knowledge of networking technologies including VLANs, subnetting and fibre networks Experience with cloud infrastructure technologies across public and private cloud environments Experience supporting bids, proposals and technical solution development Understanding of security standards, information assurance and accreditation activities Strong written, verbal and presentation skills Experience working within Agile environments Highly Desirable MOD, defence, government or security-cleared environment experience SC Clearance or eligibility to obtain clearance Experience working with Government Contractor Primes Knowledge of secure interoperability or information exchange technologies Cyber security architecture or secure systems integration experience What's in it for you? Opportunity to work on cutting-edge cyber security and defence programmes Highly collaborative technical environment Customer-facing strategic consultancy role Home-based flexibility with varied customer engagement Long-term career progression within a growing secure technology business This is an excellent opportunity for a technically credible consultant who enjoys customer engagement, solution design and working within complex secure environments. If this role sounds like a strong fit for your background, click APPLY NOW for immediate consideration. Technical Pre-Sales Consultant - Cyber Security & Defence - Southern UK / Home-Based with Customer Site Travel - 90,000 - 120,000 + Excellent Benefits
Jun 13, 2026
Full time
Technical Pre-Sales Consultant - Cyber Security & Defence Southern UK / Home-Based with Customer Site Travel 90,000 - 120,000 + Excellent Benefits Applause IT are recruiting for a Technical Pre-Sales Consultant to join a specialist cyber security and secure information exchange technology organisation delivering solutions across defence, government and critical national infrastructure environments. This is a highly customer-facing technical consultancy role focused on supporting business development, solution design and secure technology programmes within complex cyber security environments. The successful candidate will act as a trusted technical advisor, working closely with customers, Government Contractor Primes, solution architects and internal engineering teams to shape secure technical solutions, define requirements and support future programme growth. This role would suit an experienced Technical Consultant, Solutions Architect, Pre-Sales Consultant or Cyber Security Consultant with strong stakeholder engagement skills and experience within secure government, defence or cyber security environments. The Role Engage directly with customers, SROs, solution architects and key technical stakeholders Support technical pre-sales activities across secure cyber security programmes Capture business and technical requirements and contribute towards bids, proposals and solution designs Design high-level solution architectures and technical specifications Support interoperability, integration and secure technology delivery programmes Provide technical guidance across Nexor products, services and security solutions Work closely with engineering and product teams to shape customer solutions Support accreditation and information assurance activities within secure environments Build strong relationships with customers, primes and industry stakeholders Contribute towards market intelligence, competitor analysis and customer feedback Support customer presentations, technical workshops and business development activities Skills & Experience Required Previous experience within Technical Pre-Sales, Solution Architecture, Technical Consultancy or Cyber Security Consultancy roles Strong customer-facing and stakeholder engagement skills Experience designing solution architectures and translating requirements into technical solutions Good understanding of Cyber Security, secure systems and ICT technologies Knowledge of networking technologies including VLANs, subnetting and fibre networks Experience with cloud infrastructure technologies across public and private cloud environments Experience supporting bids, proposals and technical solution development Understanding of security standards, information assurance and accreditation activities Strong written, verbal and presentation skills Experience working within Agile environments Highly Desirable MOD, defence, government or security-cleared environment experience SC Clearance or eligibility to obtain clearance Experience working with Government Contractor Primes Knowledge of secure interoperability or information exchange technologies Cyber security architecture or secure systems integration experience What's in it for you? Opportunity to work on cutting-edge cyber security and defence programmes Highly collaborative technical environment Customer-facing strategic consultancy role Home-based flexibility with varied customer engagement Long-term career progression within a growing secure technology business This is an excellent opportunity for a technically credible consultant who enjoys customer engagement, solution design and working within complex secure environments. If this role sounds like a strong fit for your background, click APPLY NOW for immediate consideration. Technical Pre-Sales Consultant - Cyber Security & Defence - Southern UK / Home-Based with Customer Site Travel - 90,000 - 120,000 + Excellent Benefits
ServiceNow Architect (Telecoms) London (Hybrid) 6 Month Contract £625/day (Outside IR35) ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience. 6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.
Jun 13, 2026
Contractor
ServiceNow Architect (Telecoms) London (Hybrid) 6 Month Contract £625/day (Outside IR35) ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience. 6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP in May/June 2026. Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.
Business Development Manager £35,000-£45,000 Derby, Nottingham, Leicester, Chesterfield, and Birmingham Monday-Friday 8.00-5 pm Are you a dynamic Business Development Manager with a passion for fire safety, security, and risk protection? We're looking for a high-performing, customer-focused individual to drive growth within a well-established, UK-based protection specialist. The role Cultivate and close opportunities across sectors as a Business Development Manager Champion safety by promoting services such as fire alarm systems, risk assessments, emergency lighting, intruder alarms, access control, fire extinguishers, suppression systems, and more. Drive sales from initial lead to long-term client engagement, supporting both existing and new business growth. Collaborate with technical teams to tailor bespoke, standards-compliant solutions, ensuring seamless execution from enquiry, design, and installation to service and maintenance. Build and nurture strategic client relationships, positioning yourself as a trusted advisor on safety and compliance. Monitor market trends, competitor offerings, and customer needs to inform impactful commercial strategies. Minimum Skills Experience required Minimum 3-5 years of Industry experience in the Fire and Security sector as a Business Development Manager Strong sales and Negotiation Skills as a Business development manager Technical experience is a plus Proficiency in CRM Software and Microsoft Office Suite. Strong Organisational and time management skills. The Package Competitive salary and commission structure as a Business Development Manager Company Pension Company car Laptop About Precision People Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales, and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership. Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidates' expectations. Interested? To apply for the Business Development Manager position, here are your two options: "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Kirsty Reeves on (phone number removed) between 8.00 am and 5.00 pm. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know. PPTP
Jun 13, 2026
Full time
Business Development Manager £35,000-£45,000 Derby, Nottingham, Leicester, Chesterfield, and Birmingham Monday-Friday 8.00-5 pm Are you a dynamic Business Development Manager with a passion for fire safety, security, and risk protection? We're looking for a high-performing, customer-focused individual to drive growth within a well-established, UK-based protection specialist. The role Cultivate and close opportunities across sectors as a Business Development Manager Champion safety by promoting services such as fire alarm systems, risk assessments, emergency lighting, intruder alarms, access control, fire extinguishers, suppression systems, and more. Drive sales from initial lead to long-term client engagement, supporting both existing and new business growth. Collaborate with technical teams to tailor bespoke, standards-compliant solutions, ensuring seamless execution from enquiry, design, and installation to service and maintenance. Build and nurture strategic client relationships, positioning yourself as a trusted advisor on safety and compliance. Monitor market trends, competitor offerings, and customer needs to inform impactful commercial strategies. Minimum Skills Experience required Minimum 3-5 years of Industry experience in the Fire and Security sector as a Business Development Manager Strong sales and Negotiation Skills as a Business development manager Technical experience is a plus Proficiency in CRM Software and Microsoft Office Suite. Strong Organisational and time management skills. The Package Competitive salary and commission structure as a Business Development Manager Company Pension Company car Laptop About Precision People Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales, and Senior Management roles across a wide range of industries. With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership. Precision People has the expertise and resources to help you find the perfect role. With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidates' expectations. Interested? To apply for the Business Development Manager position, here are your two options: "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Kirsty Reeves on (phone number removed) between 8.00 am and 5.00 pm. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know. PPTP
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GO INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 13, 2026
Full time
Portfolio are partnering with a leading HR & Payroll technology business to recruit a Senior Payroll Advisor into their growing specialist Payroll Advisory team. This isn't a traditional payroll role. This is an opportunity for an experienced payroll professional to become the go-to escalation expert for complex payroll and software-related issues, supporting clients who rely on best-in-class payroll technology to keep their businesses running smoothly. You'll work at the intersection of payroll, software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers the chance to step into a more specialist, advisory-led position within a fast-growing and forward-thinking business. The Role As a Senior Payroll Advisor, you'll take ownership of complex payroll software and advisory cases, supporting clients with high-level technical and legislative queries while acting as an escalation point for the wider Payroll team. You'll be responsible for investigating issues thoroughly, identifying root causes, replicating software problems within a test environment, and working closely with internal teams to drive resolutions forward. This is a role where your payroll expertise genuinely makes an impact - not only for clients, but also in helping shape product improvements, system enhancements, and internal best practice. What You'll Be Doing Being the go-to escalation expert for complex payroll and software queries Investigating payroll issues, identifying root causes, and finding practical solutions Supporting clients with technical payroll guidance and system troubleshooting Working closely with Product and Technical teams to resolve software issues Replicating bugs in test environments and escalating where needed Advising on payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What We're Looking For Strong technical payroll knowledge with a solid understanding of UK payroll legislation Previous experience supporting payroll software or working within a payroll systems environment Confident understanding of HMRC reporting requirements and payroll compliance Experience troubleshooting payroll discrepancies and reconciling payroll data Strong analytical and problem-solving skills with exceptional attention to detail Ability to communicate confidently with clients, stakeholders, and internal teams Comfortable working in a fast-paced environment managing multiple priorities A naturally inquisitive mindset with the ability to investigate issues thoroughly and think commercially Experience within a bureau, outsourced payroll, or payroll software environment would be highly advantageous Why Join? This is an opportunity to join a business that's investing heavily in its Payroll division and building a specialist team of experts who genuinely influence the direction of the service and software offering. You'll be surrounded by experienced professionals, exposed to complex and varied payroll challenges, and given the opportunity to develop your technical expertise in a highly collaborative environment. Alongside a competitive salary, you'll also benefit from: 25 days holiday plus bank holidays & your birthday off Enhanced pension contributions with service Health Shield & Employee Assistance Programme Group life insurance On-site gym & discounted health club membership Cycle to Work scheme Travel loan scheme Retail, travel & lifestyle discounts Ongoing training, development & progression opportunities If you're ready to step beyond payroll processing and move into a more technical, consultative role where your expertise will genuinely add value, we'd love to hear from you. 51225GO INDPAYN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth . The Role The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment. Job Details: Role : Customer Service Advisor (Complaints) Location : Plymouth, PL9 7HJ Start date : 11/05/2026 (later start dates also available - please enquire) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key Responsibilities • Provide first-time solutions for customers via telephone and email.• Handle consecutive phone calls and manage complaints effectively.• Deliver excellent quality of service within agreed handling time Desirable Qualities • Proven record in a fast-paced customer service environment.• Quick, accurate typist with high attention to detail.• Ability to handle difficult complaints professionally and with resilience.• Excellent telephone manner and telephony experience.• Proficient in email, spreadsheet, and word processing software.• Creative problem solver with a focus on resolution.• Accurate and consistent data input. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills.
Jun 13, 2026
Full time
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth . The Role The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment. Job Details: Role : Customer Service Advisor (Complaints) Location : Plymouth, PL9 7HJ Start date : 11/05/2026 (later start dates also available - please enquire) Pay Rate : £13.52 per hour Contract : Temporary (up to 12 weeks, with potential extension) Hours : Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed Key Responsibilities • Provide first-time solutions for customers via telephone and email.• Handle consecutive phone calls and manage complaints effectively.• Deliver excellent quality of service within agreed handling time Desirable Qualities • Proven record in a fast-paced customer service environment.• Quick, accurate typist with high attention to detail.• Ability to handle difficult complaints professionally and with resilience.• Excellent telephone manner and telephony experience.• Proficient in email, spreadsheet, and word processing software.• Creative problem solver with a focus on resolution.• Accurate and consistent data input. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills. Required Skills/Experience • Passion for delivering great customer experiences.• Confidence in taking consecutive phone calls and handling complaints.• Ability to prioritize and manage workloads.• Flexible and adaptable to changing customer demands.• Enthusiastic and responsive.• Self-motivated, able to work independently or as part of a team.• Ability to work under pressure and meet deadlines.• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.• Good level of spoken English and clear communication skills.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
Jun 13, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details
Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move
Jun 13, 2026
Full time
Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move
Job title: Senior Copilot & Power Platform Consultant Location: London (hybrid / remote) Salary: Up to £80k + bonuses About the Company & Role This is an excellent opportunity for a Copilot & Power Platform specialist to join the Digital Transformation practice of a growing Microsoft Partner. Due to continued growth, they are looking for a Senior Consultant to join a highly collaborative and agile team delivering cutting-edge AI solutions. As a Senior Consultant, you will play a pivotal role in shaping and delivering low-code, AI-powered solutions using Microsoft Copilot Studio. You will work closely with clients to understand their business challenges, design intelligent solutions, and ensure successful implementation and adoption. This is a client-facing role that combines technical expertise, solution design, and advisory responsibilities. Any additional knowledge and experience in areas such as D365 CE and M365 Security (MS Purview) is advantageous Key skills / responsibilities Strong experience in technical or consulting roles, with deep expertise in MS Copilot / Power Platform. Proven record of leading successful, large-scale digital transformation initiatives Engage directly with clients to gather requirements and understand business processes Translate business needs into scalable Copilot and AI-driven solutions Provide technical leadership and guidance throughout the project lifecycle Lead client demonstrations, workshops, and training sessions on Copilot Studio best practices Troubleshoot and resolve technical issues related to Copilot Studio implementations Support solution integration and deployment into wider Microsoft ecosystems Mentor and provide technical direction to junior consultants Experience & Skills Required Proven experience delivering low-code solutions, ideally using Microsoft Copilot Studio Previous experience leading client workshops or demonstrations showcasing Copilot and AI technologies Strong understanding of the Microsoft technology stack (Power Platform, M365, Azure - desirable) Strong communication skills with the ability to engage both technical and non-technical stakeholders Passion for AI and its transformative impact on businesses Desirable Microsoft certifications in Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply or get in touch with Joe Bigsby on or Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
Jun 13, 2026
Full time
Job title: Senior Copilot & Power Platform Consultant Location: London (hybrid / remote) Salary: Up to £80k + bonuses About the Company & Role This is an excellent opportunity for a Copilot & Power Platform specialist to join the Digital Transformation practice of a growing Microsoft Partner. Due to continued growth, they are looking for a Senior Consultant to join a highly collaborative and agile team delivering cutting-edge AI solutions. As a Senior Consultant, you will play a pivotal role in shaping and delivering low-code, AI-powered solutions using Microsoft Copilot Studio. You will work closely with clients to understand their business challenges, design intelligent solutions, and ensure successful implementation and adoption. This is a client-facing role that combines technical expertise, solution design, and advisory responsibilities. Any additional knowledge and experience in areas such as D365 CE and M365 Security (MS Purview) is advantageous Key skills / responsibilities Strong experience in technical or consulting roles, with deep expertise in MS Copilot / Power Platform. Proven record of leading successful, large-scale digital transformation initiatives Engage directly with clients to gather requirements and understand business processes Translate business needs into scalable Copilot and AI-driven solutions Provide technical leadership and guidance throughout the project lifecycle Lead client demonstrations, workshops, and training sessions on Copilot Studio best practices Troubleshoot and resolve technical issues related to Copilot Studio implementations Support solution integration and deployment into wider Microsoft ecosystems Mentor and provide technical direction to junior consultants Experience & Skills Required Proven experience delivering low-code solutions, ideally using Microsoft Copilot Studio Previous experience leading client workshops or demonstrations showcasing Copilot and AI technologies Strong understanding of the Microsoft technology stack (Power Platform, M365, Azure - desirable) Strong communication skills with the ability to engage both technical and non-technical stakeholders Passion for AI and its transformative impact on businesses Desirable Microsoft certifications in Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply or get in touch with Joe Bigsby on or Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 13, 2026
Seasonal
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Customer Service Advisor Based in Manchester City Centre 5 days on site Paying £24,000 - £26,000 DOE We're looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone. What You'll Be Doing Managing your own daily collection schedule, with a focus on proactive outbound calls Working to meet and exceed individual KPIs, SLAs, and cash collection targets Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates Taking ownership of account queries and escalating where needed Liaising with internal teams, including customer service and client experience, to resolve issues efficiently Maintaining accurate records of all collection activity and client communications Contributing to a positive, motivated team environment What We're Looking For Experience in Customer Service, Complaints Handling, Credit Control or a similar role Strong communication skills and confidence when dealing with clients A proactive, target-driven mindset with the ability to manage your own workload Good negotiation skills and a practical, problem-solving approach Comfortable working in a fast-paced, performance-focused environment Reliable, punctual, and committed to maintaining high standards How Success is Measured Delivery against KPIs and SLAs Cash collection performance and reduction in aged debt Outbound call activity and engagement levels Debtor days and overall collection efficiency Contribution to team performance and service standards This is an opportunity to join a supportive team where performance is recognised, and where you'll have the chance to develop your skills in a commercially focused finance environment. If you're someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you! 51630CH INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 13, 2026
Full time
Customer Service Advisor Based in Manchester City Centre 5 days on site Paying £24,000 - £26,000 DOE We're looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone. What You'll Be Doing Managing your own daily collection schedule, with a focus on proactive outbound calls Working to meet and exceed individual KPIs, SLAs, and cash collection targets Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates Taking ownership of account queries and escalating where needed Liaising with internal teams, including customer service and client experience, to resolve issues efficiently Maintaining accurate records of all collection activity and client communications Contributing to a positive, motivated team environment What We're Looking For Experience in Customer Service, Complaints Handling, Credit Control or a similar role Strong communication skills and confidence when dealing with clients A proactive, target-driven mindset with the ability to manage your own workload Good negotiation skills and a practical, problem-solving approach Comfortable working in a fast-paced, performance-focused environment Reliable, punctual, and committed to maintaining high standards How Success is Measured Delivery against KPIs and SLAs Cash collection performance and reduction in aged debt Outbound call activity and engagement levels Debtor days and overall collection efficiency Contribution to team performance and service standards This is an opportunity to join a supportive team where performance is recognised, and where you'll have the chance to develop your skills in a commercially focused finance environment. If you're someone who enjoys a challenge, thrives on hitting targets, and knows how to balance results with great client service, this could be the role for you! 51630CH INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Vibe Recruit is currently seeking a proactive and detail-oriented Customer Service Advisor to join a well-established healthcare business supporting customers across the UK, Ireland, Sweden, Finland, Denmark, and Norway. This is an excellent opportunity for someone with strong customer service skills, excellent attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities Process customer orders accurately and efficiently. Respond to customer enquiries and resolve queries in a timely and professional manner. Provide outstanding customer support to both internal and external stakeholders. Work closely with the central distribution centre to ensure timely dispatch of goods. Liaise with courier services regarding product returns and daily tracking requirements. Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries. Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts. Collaborate with Accounts Receivable teams to resolve invoice queries and corrections. Prepare inventory reports and ad-hoc reports for internal and external customers. Ensure all documentation is authorised, processed, and filed in accordance with company procedures. Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards. What We're Looking For Previous experience in a customer service, administration, or order processing role. Strong working knowledge of Microsoft Excel and Word. Excellent communication skills, both written and verbal. High level of accuracy and attention to detail. Strong numeracy and literacy skills. Ability to prioritise workload and meet tight deadlines. Confident working with multiple departments and stakeholders. Previous SAP experience would be advantageous but is not essential. What's On Offer? Competitive pay rate of 14.10 per hour . Monday to Friday working pattern - no weekends. Opportunity to work for a respected international healthcare organisation. Supportive and collaborative team environment. Immediate start available for suitable candidates. If you're an organised and customer-focused professional looking for your next opportunity, we'd love to hear from you. Apply today through Vibe Recruit. Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Jun 13, 2026
Contractor
Vibe Recruit is currently seeking a proactive and detail-oriented Customer Service Advisor to join a well-established healthcare business supporting customers across the UK, Ireland, Sweden, Finland, Denmark, and Norway. This is an excellent opportunity for someone with strong customer service skills, excellent attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities Process customer orders accurately and efficiently. Respond to customer enquiries and resolve queries in a timely and professional manner. Provide outstanding customer support to both internal and external stakeholders. Work closely with the central distribution centre to ensure timely dispatch of goods. Liaise with courier services regarding product returns and daily tracking requirements. Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries. Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts. Collaborate with Accounts Receivable teams to resolve invoice queries and corrections. Prepare inventory reports and ad-hoc reports for internal and external customers. Ensure all documentation is authorised, processed, and filed in accordance with company procedures. Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards. What We're Looking For Previous experience in a customer service, administration, or order processing role. Strong working knowledge of Microsoft Excel and Word. Excellent communication skills, both written and verbal. High level of accuracy and attention to detail. Strong numeracy and literacy skills. Ability to prioritise workload and meet tight deadlines. Confident working with multiple departments and stakeholders. Previous SAP experience would be advantageous but is not essential. What's On Offer? Competitive pay rate of 14.10 per hour . Monday to Friday working pattern - no weekends. Opportunity to work for a respected international healthcare organisation. Supportive and collaborative team environment. Immediate start available for suitable candidates. If you're an organised and customer-focused professional looking for your next opportunity, we'd love to hear from you. Apply today through Vibe Recruit. Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Title: Senior Administrator Location: Witham, Essex Salary: 29,000 - 32,000 per annum Days/Hours of work: Monday - Friday, 9am-5pm Benefits Onsite parking 23 days holiday + bank holidays Annual reviews Great progression opportunities and training Company socials Our client is a well-established and growing organisation with a strong commitment to delivering exceptional customer service. As a Senior Administrator you will play a key role in supporting operational excellence and driving continuous improvement across the client services function. Working closely with internal teams, you will help ensure seamless service delivery, maintain strong client relationships, and identify opportunities to enhance performance and efficiency. You will also contribute to process optimisation, compliance, and the adoption of best practices, supporting the ongoing development and success of both the team and the wider business. Duties Act as the main contact for client accounts, building strong relationships Lead client meetings and oversee account performance Resolve service issues and maintain high service standards Identify opportunities to improve client experience and grow accounts Support the Client Services Manager in achieving team goals Work with internal teams, advisors, and surveyors to ensure timely delivery Coordinate site visits and manage logistics and access requirements Oversee quotations and ensure accurate processing of client instructions Manage bespoke client needs and deliver against expectations Identify inefficiencies and support process improvements Monitor performance and report insights to senior management Maintain accurate records and ensure compliance with policies and standards Support audits, projects, and wider operational activities as required What We're Looking For: Previous experience within account management or a client focused role Excellent communication and relationship building skills Strong organisational skills with the ability to manage multiple priorities A strategic mindset with the ability to identify improvements Confidence in analysing performance data and providing insights A collaborative team player with a strong focus on client service Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Full time
Title: Senior Administrator Location: Witham, Essex Salary: 29,000 - 32,000 per annum Days/Hours of work: Monday - Friday, 9am-5pm Benefits Onsite parking 23 days holiday + bank holidays Annual reviews Great progression opportunities and training Company socials Our client is a well-established and growing organisation with a strong commitment to delivering exceptional customer service. As a Senior Administrator you will play a key role in supporting operational excellence and driving continuous improvement across the client services function. Working closely with internal teams, you will help ensure seamless service delivery, maintain strong client relationships, and identify opportunities to enhance performance and efficiency. You will also contribute to process optimisation, compliance, and the adoption of best practices, supporting the ongoing development and success of both the team and the wider business. Duties Act as the main contact for client accounts, building strong relationships Lead client meetings and oversee account performance Resolve service issues and maintain high service standards Identify opportunities to improve client experience and grow accounts Support the Client Services Manager in achieving team goals Work with internal teams, advisors, and surveyors to ensure timely delivery Coordinate site visits and manage logistics and access requirements Oversee quotations and ensure accurate processing of client instructions Manage bespoke client needs and deliver against expectations Identify inefficiencies and support process improvements Monitor performance and report insights to senior management Maintain accurate records and ensure compliance with policies and standards Support audits, projects, and wider operational activities as required What We're Looking For: Previous experience within account management or a client focused role Excellent communication and relationship building skills Strong organisational skills with the ability to manage multiple priorities A strategic mindset with the ability to identify improvements Confidence in analysing performance data and providing insights A collaborative team player with a strong focus on client service Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Housing Customer Service Advisor Location: North London Salary: 19.00 - 22.00 phr umbrella (depending on experience) Contract: Full-Time, 6 months initial Sector: Housing & Property Services Important Application Criteria Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position. About the Role I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key role in ensuring customers receive a professional, responsive and efficient service. You will handle a variety of enquiries relating to repairs, rent accounts, tenancy management, complaints, housing applications and general housing services. Key Responsibilities Act as the first point of contact for residents via telephone, email and digital channels. Provide accurate advice and guidance on housing services, policies and procedures. Log and manage repair requests, ensuring appropriate prioritisation and escalation where required. Respond to customer enquiries and resolve issues at the first point of contact wherever possible. Investigate and respond to complaints in accordance with organisational procedures. Maintain accurate records on housing management and CRM systems. Liaise with internal departments, contractors and external agencies to ensure customer issues are resolved effectively. Monitor service requests and follow up outstanding actions. Support vulnerable residents by signposting to appropriate services and support networks. Contribute to service improvement initiatives and customer satisfaction targets. Essential Requirements Previous experience working within a Housing Association, Local Authority, ALMO, Council Housing Service, Repairs & Maintenance Contractor, or Social Housing environment. Experience handling repairs, housing, tenancy, complaints, rent or maintenance enquiries. Excellent customer service and communication skills. Experience working with CRM, housing management or repairs systems. Ability to manage a busy caseload and prioritise effectively. Strong administration and record-keeping skills. Desirable Experience Knowledge of responsive repairs and maintenance processes. Experience dealing with vulnerable residents. Understanding of housing legislation and regulatory requirements. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar.
Jun 13, 2026
Contractor
Housing Customer Service Advisor Location: North London Salary: 19.00 - 22.00 phr umbrella (depending on experience) Contract: Full-Time, 6 months initial Sector: Housing & Property Services Important Application Criteria Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position. About the Role I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key role in ensuring customers receive a professional, responsive and efficient service. You will handle a variety of enquiries relating to repairs, rent accounts, tenancy management, complaints, housing applications and general housing services. Key Responsibilities Act as the first point of contact for residents via telephone, email and digital channels. Provide accurate advice and guidance on housing services, policies and procedures. Log and manage repair requests, ensuring appropriate prioritisation and escalation where required. Respond to customer enquiries and resolve issues at the first point of contact wherever possible. Investigate and respond to complaints in accordance with organisational procedures. Maintain accurate records on housing management and CRM systems. Liaise with internal departments, contractors and external agencies to ensure customer issues are resolved effectively. Monitor service requests and follow up outstanding actions. Support vulnerable residents by signposting to appropriate services and support networks. Contribute to service improvement initiatives and customer satisfaction targets. Essential Requirements Previous experience working within a Housing Association, Local Authority, ALMO, Council Housing Service, Repairs & Maintenance Contractor, or Social Housing environment. Experience handling repairs, housing, tenancy, complaints, rent or maintenance enquiries. Excellent customer service and communication skills. Experience working with CRM, housing management or repairs systems. Ability to manage a busy caseload and prioritise effectively. Strong administration and record-keeping skills. Desirable Experience Knowledge of responsive repairs and maintenance processes. Experience dealing with vulnerable residents. Understanding of housing legislation and regulatory requirements. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar.
ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR per day 6 months contract with extension (long-term project) Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
Jun 13, 2026
Contractor
ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR per day 6 months contract with extension (long-term project) Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as Insurance Advisor You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for from the Insurance Advisor Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Minimum 5 GCSEs (or equivalent), including Maths and English Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge + sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Jun 13, 2026
Full time
An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as Insurance Advisor You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for from the Insurance Advisor Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Minimum 5 GCSEs (or equivalent), including Maths and English Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge + sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Exciting opportunity available for an enthusiastic Parts Advisor to join a talented and growing team. This is a fantastic opportunity for someone who is keen to progress their career in the automotive industry and can demonstrate an aptitude for learning and a drive to succeed. This is a varied role that will see you interacting with various customers. ROLE: Dealing with both internal and external enquiries Receiving and dispatching parts in a timely and professional manner. Sourcing and pricing parts Assisting with stock management Working on a variety of specialised computer programs Working with both our Sales and Service departments Import and Export Procedures REQUIREMENTS: GCSE or equivalent (preferred) Strong organisational skills Fully IT literate Excellent communication skills Excellent customer service MORE INFO: 35,000 + Bonus scheme Full Time Permanent 22 days paid holiday, 8 bank holidays, Nest pension scheme, allocated parking space Monday to Friday, 40-hour week. Saturday morning on rotation.
Jun 13, 2026
Full time
Exciting opportunity available for an enthusiastic Parts Advisor to join a talented and growing team. This is a fantastic opportunity for someone who is keen to progress their career in the automotive industry and can demonstrate an aptitude for learning and a drive to succeed. This is a varied role that will see you interacting with various customers. ROLE: Dealing with both internal and external enquiries Receiving and dispatching parts in a timely and professional manner. Sourcing and pricing parts Assisting with stock management Working on a variety of specialised computer programs Working with both our Sales and Service departments Import and Export Procedures REQUIREMENTS: GCSE or equivalent (preferred) Strong organisational skills Fully IT literate Excellent communication skills Excellent customer service MORE INFO: 35,000 + Bonus scheme Full Time Permanent 22 days paid holiday, 8 bank holidays, Nest pension scheme, allocated parking space Monday to Friday, 40-hour week. Saturday morning on rotation.
We are delighted to represent our client in recruiting a Vehicle Service Manager for a well-established franchise-approved car dealership located in the North Wiltshire area. This is an excellent opportunity for a skilled professional looking to take their career to the next level within a respected automotive environment. Benefits of a Service Manager: Competitive starting salary of approximately 40,000 per annum, dependent on experience Uncapped earnings with a bonus scheme, aiming for a realistic 60,000+ per annum Company car provided to the Service Manager Enhanced annual leave entitlement, plus bank holiday benefits Full manufacturer-approved training programmes Staff purchase discounts on new and used vehicles Opportunity to work with a diverse product range, including a focus on new electric vehicle models State-of-the-art working facilities Pension scheme Long-term career development prospects within a multi-award-winning business Duties of a Service Manager: Achieve and surpass departmental budget targets Lead, motivate, and develop a team comprising Vehicle Technicians, Workshop Controllers, Warranty Administrators, and Service Advisors Implement and monitor staff training and development plans Conduct daily audits of job cards to ensure accuracy and resolve discrepancies Maintain high levels of KPI achievement, including response times to bookings, calls, and warranty claims Ensure the efficient processing and follow-up of warranty claims for timely payment Conduct weekly and monthly performance reviews and departmental meetings Manage budgets and review monthly financial accounts Support a customer-focused environment to sustain and improve customer satisfaction and dealership reputation Ensure compliance with internal policies and customer service standards Requirements of a Service Manager: Proven experience as a Service or Aftersales Manager within a medium to large franchise-approved car dealership Strong leadership skills with the ability to support and develop team members Sound understanding of dealership operations, budgets, and KPI management IT literate with experience working with service management systems UK driving license with minimal points Ability to commute reasonably to the North Wiltshire region Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Swindon and Wiltshire, today to discover more about this fantastic Service Manager opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
Jun 13, 2026
Full time
We are delighted to represent our client in recruiting a Vehicle Service Manager for a well-established franchise-approved car dealership located in the North Wiltshire area. This is an excellent opportunity for a skilled professional looking to take their career to the next level within a respected automotive environment. Benefits of a Service Manager: Competitive starting salary of approximately 40,000 per annum, dependent on experience Uncapped earnings with a bonus scheme, aiming for a realistic 60,000+ per annum Company car provided to the Service Manager Enhanced annual leave entitlement, plus bank holiday benefits Full manufacturer-approved training programmes Staff purchase discounts on new and used vehicles Opportunity to work with a diverse product range, including a focus on new electric vehicle models State-of-the-art working facilities Pension scheme Long-term career development prospects within a multi-award-winning business Duties of a Service Manager: Achieve and surpass departmental budget targets Lead, motivate, and develop a team comprising Vehicle Technicians, Workshop Controllers, Warranty Administrators, and Service Advisors Implement and monitor staff training and development plans Conduct daily audits of job cards to ensure accuracy and resolve discrepancies Maintain high levels of KPI achievement, including response times to bookings, calls, and warranty claims Ensure the efficient processing and follow-up of warranty claims for timely payment Conduct weekly and monthly performance reviews and departmental meetings Manage budgets and review monthly financial accounts Support a customer-focused environment to sustain and improve customer satisfaction and dealership reputation Ensure compliance with internal policies and customer service standards Requirements of a Service Manager: Proven experience as a Service or Aftersales Manager within a medium to large franchise-approved car dealership Strong leadership skills with the ability to support and develop team members Sound understanding of dealership operations, budgets, and KPI management IT literate with experience working with service management systems UK driving license with minimal points Ability to commute reasonably to the North Wiltshire region Contact Josh Buck, Automotive Recruitment Specialist at Perfect Placement covering Swindon and Wiltshire, today to discover more about this fantastic Service Manager opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
Customer Sales Advisor Permanent, Full-Time Birmingham 26,500 + bonus Monday-Friday with weekends on a rota Training in London (Travel and accommodation provided) Do you have a retail and customer service background, keen to progress your career? This is an exciting opportunity to join a successful business with opportunities to develop through the business, utilising your sales and customer service expertise. You will be responsible for assisting customers face-to-face, over the phone and via email to discuss their requirements and offer effective solutions. You will up-sell additional products and services where possible whilst dealing with enquiries and converting them to orders. Description of the role: Dealing with sales enquiries over the phone, via email and face-to-face. Promoting products and services to both new and existing customers. Maintaining a clean and tidy environment for all customers and staff. Completing all administrative duties and providing back office support. Working as a team to achieve targets. About you: Experience of working within a customer service/sales environment. Ability to communicate with customers via various channels. Effective up-selling skills and able to work to targets and SLAs. IT literate including Microsoft Office with the ability to pick up new systems. The role will involve some lone working and key holder responsibilities. Benefits: Quarterly bonus scheme Length of service rewards Discounts and vouchers If you enjoy working with customers, thrive in a sales-driven environment and are looking for a role with real progression opportunities, we'd love to receive your application.
Jun 13, 2026
Full time
Customer Sales Advisor Permanent, Full-Time Birmingham 26,500 + bonus Monday-Friday with weekends on a rota Training in London (Travel and accommodation provided) Do you have a retail and customer service background, keen to progress your career? This is an exciting opportunity to join a successful business with opportunities to develop through the business, utilising your sales and customer service expertise. You will be responsible for assisting customers face-to-face, over the phone and via email to discuss their requirements and offer effective solutions. You will up-sell additional products and services where possible whilst dealing with enquiries and converting them to orders. Description of the role: Dealing with sales enquiries over the phone, via email and face-to-face. Promoting products and services to both new and existing customers. Maintaining a clean and tidy environment for all customers and staff. Completing all administrative duties and providing back office support. Working as a team to achieve targets. About you: Experience of working within a customer service/sales environment. Ability to communicate with customers via various channels. Effective up-selling skills and able to work to targets and SLAs. IT literate including Microsoft Office with the ability to pick up new systems. The role will involve some lone working and key holder responsibilities. Benefits: Quarterly bonus scheme Length of service rewards Discounts and vouchers If you enjoy working with customers, thrive in a sales-driven environment and are looking for a role with real progression opportunities, we'd love to receive your application.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them click apply for full job details
Jun 13, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them click apply for full job details
