13 jobs found

Location: Hybrid - covering Hampshire, Surrey, West Sussex & Berkshire Salary: £37,607 - £43,780 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes Awards 2025 Due to expansion of the team, we have 3 brand new positions available for customer-focused Neighbourhood Response Office click apply for full job details

Housing & Neighbourhood Manager Hybrid with a weekly presence in our Milton Keynes office managing a patch across Central Bedfordshire Permanent, Full Time At Amplius, we're committed to creating safe, thriving neighbourhoods where customers feel proud to live. We're looking for an experienced Housing & Neighbourhood Manager to lead the delivery of high-quality housing, tenancy and neighbourhood services across a defined region. This is a fantastic opportunity to drive service excellence, lead a dedicated high-performing team, build strong community partnerships, and make a lasting impact on the lives of our customers and communities. Salary: £52,736.00 per annum Contract: Permanent, Full Time Your week: 36.25 hours (Monday to Friday 8:45am - 5:00pm with a 1-hour break) Location: Hybrid with a weekly presence in our Milton Keynes office, covering a patch across Central Bedfordshire Occasional travel to our Rushden and Peterborough offices may be required Snapshot of your role Lead and manage a team of Housing Officers, providing direction, coaching, and performance management. Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards. Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently. Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams. Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations. Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion. Coordinate operations to address hotspot areas and emerging neighbourhood issues. Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies. Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights. What we're looking for CIH Level 4 (achieved, working towards, or willing to undertake) Extensive experience in tenancy, estate and neighbourhood management. Knowledge of Housing and Tenancy Law and current regulatory requirements. Proven team leadership and direct line management experience. Ability to build strong relationships with partners, stakeholders, and colleagues. Proficient in housing management systems (Open Housing) and able to drive service improvements. Willingness to travel across a large geographical area as required. A full UK driving licence is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Closing Date: Friday 26th June 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. Important - We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. Why join Amplius? At Amplius, you'll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

Lead a new ICT service and digital transformation that improves services, strengthens resilience, and delivers better outcomes for residents. We're all in for our residents, our communities, and each other. At the Royal Borough of Kensington and Chelsea (RBKC), we are committed to becoming the best Council for the communities we serve. Guided by our values of integrity, respect, putting communities first, and working together, we deliver services across one of London's most distinctive and diverse boroughs. Home to globally recognised cultural institutions, internationally connected communities, and neighbourhoods of striking contrast and character, RBKC serves more than 150,000 residents across one of London's most dynamic boroughs. In the wake of the Grenfell tragedy, our commitment to residents has only deepened. We continue to listen, learn, and drive meaningful change, ensuring residents remain at the centre of every decision we make. Technology, digital innovation, and data are central to our future. RBKC is delivering a significant programme of transformation, investing in modern infrastructure, cyber resilience, digital capability, and better use of data to create services that are more responsive, efficient, and focused on residents. At RBKC, we want to use technology to improve the resident experience, modernise services, strengthen resilience, and free up resources for the services that matter most. As our Chief Information Officer, you will lead this agenda with strategic clarity, sound judgement, and a strong commitment to innovation, public service, and better outcomes across the borough. This is a rare opportunity to shape the future of a high-profile borough, lead meaningful transformation, and make a visible difference to residents, staff, and communities. The Opportunity Reporting to the Strategic Director of Grenfell Partnerships, Communities and Transformation, you will provide strategic leadership across the Council's digital, data, and technology services, ensuring investment supports corporate priorities and delivers a clear benefit for residents. You will lead the delivery of RBKC's Digital, Data and Technology Strategy, with oversight of IT operations, cyber security, enterprise architecture, digital transformation, and data governance across the organisation. This is a high-profile leadership role requiring credibility, sound judgement, and the ability to operate confidently in a politically sensitive environment. You will build trusted relationships with elected Members, Executive Directors, partners, suppliers, and residents, while communicating complex issues with authority and clarity. You will play a central role in shaping how the Council works in the future, using technology to improve services, strengthen resilience, and deliver lasting benefits for residents and staff. You will provide visible and inclusive leadership, inspiring multidisciplinary teams, embedding digital thinking across the organisation, and fostering a culture of innovation, collaboration, and continuous improvement. Key Responsibilities • Lead the delivery of RBKC's Digital, Data and Technology Strategy, aligning investment with corporate priorities, resident outcomes, and service improvement • Provide strategic leadership across IT operations, cyber security, enterprise architecture, digital transformation, and data governance • Work in close partnership with the Executive Leadership Team and elected Members to support the Council's wider ambitions • Oversee a complex supplier and contract landscape, ensuring value for money, strong governance, and effective risk management • Champion the use of data and insight to support better decision-making across the organisation • Lead and develop a multidisciplinary ICT function that delivers strong performance and continuous improvement • Strengthen the Council's cyber security posture and organisational resilience in response to an increasingly complex threat environment • Foster a collaborative culture that supports excellent performance, innovation, and strong outcomes for residents About You You will be an accomplished technology leader with significant senior experience across digital, data, and technology functions within a complex organisation. You will bring a strong track record of leading organisation-wide digital transformation, alongside deep expertise in cyber security, IT operations, enterprise architecture, and data governance. You will combine strategic and operational leadership with the ability to influence at Executive Director and Member level, build trusted relationships, and translate complex technical issues into clear, accessible advice. Alongside technical credibility, you will bring a collaborative leadership style grounded in our values and a clear commitment to public service, continuous improvement, and better outcomes for residents. If you share our ambition to build an inclusive, innovative organisation that keeps residents at the centre, we would welcome your application.

Adecco are pleased to be recruiting for a Neighbourhood Policing Review Consultancy ! to work within the Staffordshire Police Force Are you ready to make a significant impact in community safety? Our client is seeking an experienced consultant to lead a Neighbourhood Policing Review in Stafford. This is your chance to enhance policing effectiveness and contribute to safer neighbourhoods! Position Details: Contract Type: Temporary Daily Rate: 650 per day Working Pattern: Full Time 37 hours per week, Monday to Friday, Hybrid Location: Stafford Perks: Enjoy the benefits of hybrid working Flexible hours A collaborative team environment! About the Role: In this pivotal role, you will conduct an independent review of the neighbourhood policing model. Your expertise will help align workforce resources and ensure optimal delivery of Neighbourhood Policing Guarantee (NPG) outcomes and policing plan priorities. Key Responsibilities: Perform a thorough assessment of the current neighbourhood policing operating model. Evaluate resource allocation across 10 local policing teams, identifying opportunities for optimisation. Review the officer and PCSO workforce mix to enhance role clarity and effectiveness in meeting local demands. Analyze interactions between neighbourhood resources and response demand, especially during peak periods. Develop evidence-based recommendations aimed at improving efficiency, resilience, and visibility of neighbourhood policing. You Will Bring: Proven experience in policing operating model reviews, with a focus on neighbourhood policing and response integration. Strong understanding of workforce planning, including officer/PCSO mix, rank structure, and demand modelling. Experience delivering against national policing frameworks and government outcome measures. Capable data analysis skills, with a knack for demand profiling and performance benchmarking. Proficient stakeholder engagement skills to translate findings into actionable recommendations. What's in It for You? Play a vital role in shaping the future of neighbourhood policing in Stafford. Collaborate with senior stakeholders and contribute to strategic decision-making. Enjoy a dynamic work environment where your insights will directly influence community safety. Flexible hybrid working arrangements that promote work-life balance. Deliverables: Comprehensive baseline assessment of the current operating model and workforce distribution. Benchmarking against comparable forces and identification of best practices. A clear set of recommendations, including workforce mix and deployment changes. Implementation considerations that align with HR timelines and risk management. Final report and executive briefing for the Chief Officer team. Ready to Make a Difference? If you are passionate about policing and community safety and possess the required skills and experience, we want to hear from you! Join our client on this exciting journey to enhance neighbourhood policing. Apply Today! Send your CV and a brief cover letter outlining your relevant Let's make our communities safer, together! This is an exciting opportunity to drive change and improve the effectiveness of neighbourhood policing. Don't miss out - apply now! Our client is a disability-confident employer, committed to building a supportive environment for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

About the Role We are looking for a proactive and community-focused Community Enforcement Officer to join the Public Realm Enforcement Team. This is a varied and rewarding role where you will play a key part in maintaining the safety, cleanliness and quality of public spaces across the city. Working closely with residents, businesses, partner agencies and council departments, you will investigate complaints, enforce legislation, respond to environmental issues and help ensure public spaces remain welcoming and safe for everyone. Key Responsibilities Investigate and enforce environmental offences including littering, fly-tipping, waste management offences, illegal advertising and graffiti. Deal with abandoned, untaxed and nuisance vehicles. Undertake statutory duties relating to stray dogs, dog control and dog fouling enforcement. Enforce Public Spaces Protection Orders (PSPOs), byelaws and other legislation relating to streets and open spaces. Work with partner agencies to support coordinated responses relating to homelessness and unauthorised encampments. Act as a key point of contact between council departments regarding unauthorised encampments, carrying out welfare and needs assessments where required. Conduct patrols, investigations and evidence gathering activities. Prepare case files and support enforcement action in accordance with legislation and council policy. Assist in the delivery of evening and weekend operational cover when required. Contribute to service improvement, community safety initiatives and wider council objectives. Ideal Experience Experience within enforcement, environmental services, community safety, housing, neighbourhood management, public protection or regulatory services. Knowledge of relevant legislation and enforcement procedures. Strong investigation, problem-solving and communication skills. Experience working with members of the public and managing challenging situations professionally. Ability to work independently and make sound decisions. Experience preparing reports, evidence and case documentation would be advantageous. Why Apply? This is an excellent opportunity to work within a high-profile frontline service, helping to improve local communities and deliver positive outcomes for residents and visitors alike. Application Process If you wish to apply, please respond with: An up-to-date CV Your availability / notice period Your required rate

Neighbourhood Policing Review Consultant An exciting opportunity has arisen for an experienced Neighbourhood Policing Review Consultant to support a strategic review of neighbourhood policing operations within a UK police force. This assignment will play a key role in ensuring workforce resources, deployment models, and operating structures are aligned to deliver neighbourhood policing priorities, national policing objectives, and community outcomes. What's on Offer? Day Rate: Starting from 500 Job Type: Fixed Term Location: Warwick Key Responsibilities Conduct an independent review of the current neighbourhood policing operating model Assess workforce resource allocation and deployment across the 10 local policing teams Evaluate the effectiveness of current officer and PCSO workforce mix Analyse how neighbourhood policing resources interact with response policing demand, particularly during peak operational pressures Assess the organisation's ability to deliver against national policing objectives, including the Neighbourhood Policing Guarantee and local policing plan priorities Undertake demand profiling, workforce analysis, and performance benchmarking against comparable police forces and recognised best practice Identify opportunities to improve efficiency, consistency and visibility Engage with senior stakeholders throughout the review process to ensure findings are practical, deliverable, and aligned with organisational priorities Skills, Experience & Training Requirements Proven experience delivering policing operating model reviews, with a particular focus on neighbourhood policing and response integration Strong understanding of workforce planning methodologies, including officer and PCSO workforce mix, rank structures, and demand modelling Experience in data analysis, demand profiling, workforce assessment, and performance benchmarking Ability to analyse complex operational environments and translate findings into recommendations Strong stakeholder engagement and communication skills Experience within UK policing, public sector transformation, or operational service reviews is essential Knowledge of the Neighbourhood Policing Guarantee and wider policing reform agenda is highly desirable Apply Today If you are an experienced policing consultant with expertise in neighbourhood policing, workforce planning, and operating model reviews, we would love to hear from you. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

Our client is seeking a motivated and experienced Senior Project Officer to lead on the delivery of their Climate Action Fund project over the next five years. Senior Project Officer (Climate Action Fund Training and Development Lead) Reference: CAF0626 Contract: Fixed term until June 2031 Hours: Full-Time, 37.5 hours each week Salary: £28,000 - £32,000 per annum Location: Home-based (with travel across England) - There is a focus on South West England during the pilot phase About The Employer The organisation works with communities across the south of England to transform their lives and the places where they live. They have been at the forefront of social and environmental regeneration for over 25 years, and today they have a simple mission: to create better places, improve people's prospects, and promote greener living and working. They are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that they do. Each year they deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. About the Project Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heatwaves, and severe weather. Despite the successes the charity has had through their programme to date, they are not currently reaching diverse enough audiences and too often there are people missing from the resilience sector. This needs to change. To address this they are now embarking on an exciting new UK-wide partnership programme funded through the National Lottery Community Fund's Climate Action Fund over the next five years. The programme responds to growing evidence that climate-related emergencies, including extreme heat, flooding, fire, cold and severe weather, disproportionately impact marginalised communities, while those same communities are often excluded from resilience planning and decision-making. The programme brings together Equally Ours, Communities Prepared and the VCS Emergencies Partnership (VCSEP, part of the British Red Cross) to strengthen climate resilience by ensuring that communities experiencing discrimination and disadvantage are at the heart of climate preparedness, response, recovery and policy-making. Through a rights-based and co-produced approach, the programme seeks to shift climate resilience policy and practice away from models that frame communities as "vulnerable", and towards approaches grounded in agency, participation, equality and shared responsibility. Key Responsibilities As Senior Project Officer, you will: Work with the project team to map stakeholders and co-develop a structured engagement plan to recruit and work with marginalised communities. Build a collaborative and trusting relationship with the partner organisations and other stakeholders for this project, ensuring this work meets their expectations and complements areas of the work programme led by others. Work with project participants and partners to co-design Communities Prepared material and delivery methods that are more accessible and relevant to diverse audiences. Lead on the delivery of resilience training and workshop sessions with diverse audiences, both in-person and online. Work with project participants and partners to co-design a train the trainer model that will enable diverse audiences to deliver resilience training within their own communities, amplifying reach and impact. Work with the core Communities Prepared team to adapt their offer with the long-term goal of the Programme reaching more diverse audiences, especially those seldom heard in this sector. The role involves regular travel across the UK, with a focus on South West England during the project's pilot phase. The employer is looking for someone with: Experience in community engagement or community development. Experience delivering training or workshops. Strong organisational and project management skills. Excellent communication and relationship-building skills, confident to engage people from a range of different backgrounds. Experience working with multiple stakeholders or partners. Confidence working independently in a remote role. An interest in climate change, community resilience and wider community development. A willingness to travel across the country. Closing date for applications: 11.59pm, 30th June 2026 Interview date: 15th July over MS Teams Interview panel: Representatives from the employer, Equally Ours and VCSEP (tbc) Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The charity is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.

Groundwork South is seeking a motivated and experienced Senior Project Officer to lead on the delivery of our Climate Action Fund project over the next five years. Senior Project Officer (Climate Action Fund Training and Development Lead) Contract: Fixed term until June 2031 Hours: Full-Time, 37.5 hours each week Salary: £28,000 - £32,000 per annum Location: Home-based (with travel across England) There is a focus on South West England during the pilot phase About Us Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people s prospects, and promote greener living and working. We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change. About the Project Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heatwaves, and severe weather. Despite the successes we have had through our programme to date, we are not currently reaching diverse enough audiences and too often there are people missing from the resilience sector. This needs to change. To address this we are now embarking on an exciting new UK-wide partnership programme funded through the National Lottery Community Fund s Climate Action Fund over the next five years. The programme responds to growing evidence that climate-related emergencies, including extreme heat, flooding, fire, cold and severe weather, disproportionately impact marginalised communities, while those same communities are often excluded from resilience planning and decision-making. The programme brings together Equally Ours, Communities Prepared (part of Groundwork South), and the VCS Emergencies Partnership (VCSEP, part of the British Red Cross) to strengthen climate resilience by ensuring that communities experiencing discrimination and disadvantage are at the heart of climate preparedness, response, recovery and policy-making. Through a rights-based and co-produced approach, the programme seeks to shift climate resilience policy and practice away from models that frame communities as vulnerable , and towards approaches grounded in agency, participation, equality and shared responsibility. Key Responsibilities As Senior Project Officer, you will: Work with the project team to map stakeholders and co-develop a structured engagement plan to recruit and work with marginalised communities. Build a collaborative and trusting relationship with the partner organisations and other stakeholders for this project, ensuring this work meets their expectations and complements areas of the work programme led by others. Work with project participants and partners to co-design Communities Prepared material and delivery methods that are more accessible and relevant to diverse audiences. Lead on the delivery of resilience training and workshop sessions with diverse audiences, both in-person and online. Work with project participants and partners to co-design a train the trainer model that will enable diverse audiences to deliver resilience training within their own communities, amplifying reach and impact. Work with the core Communities Prepared team to adapt our offer with the long-term goal of the Programme reaching more diverse audiences, especially those seldom heard in this sector. The role involves regular travel across the UK, with a focus on South West England during the project s pilot phase. We are looking for someone with: Experience in community engagement or community development. Experience delivering training or workshops. Strong organisational and project management skills. Excellent communication and relationship-building skills, confident to engage people from a range of different backgrounds. Experience working with multiple stakeholders or partners. Confidence working independently in a remote role. An interest in climate change, community resilience and wider community development. A willingness to travel across the country. Closing date for applications : 11.59pm, 30th June 2026 Interview date: 15th July over MS Teams Interview panel: Representatives from Groundwork South, Equally Ours and VCSEP (tbc) Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.

Service Care Solutions are currently recruiting for PIP2 accredited former Police Officers, to work as Investigators on a full-time, long-term contract in Ashton-under-Lyne, Manchester. The role is paying 26.45p per hour (Umbrella) and is subject to satisfactory vetting checks. Job Specification: This role focuses on the investigation of antisemitic and other priority hate crime offences, managing cases to a PIP 2 standard, including complex investigations. The team works collaboratively with established Investigation Teams, Neighbourhood Policing, and specialist partners to deliver a consistent and high-quality investigative response, particularly during periods of increased demand linked to key events and community tensions. Duties: End-to-end case management Victim, engagement and safeguarding Evidence gathering Case Building Statement Taking Essential experience: PIP2 accredited Understanding of hate crime offences Experience of working in complex investigations If this looks like something you could be interested in, please apply now.Or feel free to give us a call on (phone number removed)

Service Care Solutions are currently recruiting for PIP2 accredited former Police Officers, to work as Investigation Supervisors on a full-time, long-term contract in Ashton-under-Lyne, Manchester. The role is paying 33.59p per hour (Umbrella) and is subject to satisfactory vetting checks. Job Specification This role focuses on the investigation of antisemitic and other priority hate crime offences, managing cases to a PIP 2 standard, including complex investigations. The team works collaboratively with established Investigation Teams, Neighbourhood Policing, and specialist partners to deliver a consistent and high-quality investigative response, particularly during periods of increased demand linked to key events and community tensions. Duties: Provide oversight of investigative standards Allocate and manage workloads Support the performance and development of investigators Case Building Statement Taking Evidence Gathering Case Building Essential experience: PIP2 accredited Understanding of hate crime offences Experience of working in complex investigations Experience of managing/leading a team of police officers If you meet these requirements and wish to be considered, please apply now.If you have any questions, please call us on (phone number removed)

Hours per week: 36 Contract type: 4x Permanent Vetting requirements: Basic DBS Check About the role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We are committed to improving housing standards and ensuring residents have access to safe, secure and high-quality homes. Our offer as an employer includes a supportive, inclusive working environment with opportunities for development and progression. This is an exciting time to be joining us as we reshape the regulation of our private rented sector. With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign. As part of an expanded, dynamic and high-performing team, you will play a critical role in investigating housing conditions, taking enforcement action, and working with landlords and residents to improve outcomes across the borough. We are looking for strong team players, with a can-do attitude in tackling their work. While knowledge and expertise in housing regulatory work is ideal, entry-level applicants who are seeking to build their careers are welcomed. Role duties will include core work around the investigation of complaints of poor housing conditions, unlicensed properties, property inspections, and undertaking enforcement action as necessary. High standards of customer care and communication, together with an emphasis on effective collaboration are required. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please see the Role Profile for more information. Role Specific Qualifications: A formal qualification in Environmental Health, Building Surveying, Construction, or a similar field. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE . Closing date: 29 June 2026 Interview date: 8 July 2026 Contact details for Informal discussion: Gary Vickers, PRS Manager Response via email on To find out more and apply, please visit our website using the button provided. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU. Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.